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Prós: Great crew, comfortable seating with enough leg room.

Contras: Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated

Prós: The crew was amazing, flight on schedule and good entertainment.

Contras: Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more.

Contras: Too hot inside the aircraft

Contras: I was seated next to the restroom, which is not a pleasant experience for an international flight.

Prós: Really liked the flight staff.. great service and all very humorous. More room than on most flights and everything was on time

Prós: Crew were wonderful.

Contras: It would be good if ba could stop losing my luggage.

Contras: I did web check in last night. Despite several attempt, I was NOT able to receive email with my boarding pass until I arrive my house in Luxembourg. I was able to board the flight only because I saved pdf file after aforementioned attempt and sent to my email address manually.

Prós: The flight attendant in our long flight, London to Hoiston, was extremely nice and took very good care of our section. The seats were not all that comfortable: you could feel there was minimal padding on mine and my partner's neck rest wouldn't stay up.

Contras: We were shocked to learn there were no outlets on the long flight from London to Houston. Luckily we had a power bank, otherwise our phones would've been dead.

Contras: I lost my luggage in the final distention (Riyadh city, Saudi Arabia). I reported it, but no replay until now.

Prós: The crew was very helpful.

Contras: It would be better if the checked-in luggage is included everytime we book our flight via air canada so it will be hustle free for all the passengers.

Prós: We were boarding with one person in a wheelchair. They were extremely helpful and understanding.

Contras: All was perfect

Prós: I like the app to tell me where is my baggage. Thanks

Contras: Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00.

Prós: Everything! I never knew Finnair was such a great airline.

Contras: Other than maybe the lengthy layover time, which probably can't be helped, nothing could have been better.

Prós: The crew was helpful and polite, food was good

Contras: Would have preferred to watch one comedy movie. The crazy rich Asians was on a lighter side of a movie but I had seen that one already.

Prós: The crew were professional and courteous

Contras: Nothing, as it’s a short flight!

Prós: Great airline

Contras: More choice of food

Prós: Le personnel à bord était très accueillant et professionnel

Contras: L’avion utiliser pour faire la traverser de l’atlantic Était en mauvaise état au niveau des sièges, pas de moyen de charger les téléphone pas de télé long quand il y a 9:00 de vol

Contras: Ground staff are extremely unprofessional In Casablanca

Contras: Airlines website was not easy. It kept deleting information

Contras: It took a long time to board the plane and there was literally no line at the boarding gate. When I mean there was no line, its not that there were no people, its that we stood grouped together, because there was not enough space for everyone, so no line could form. So people simply cut in front of each other and there was quite a bit of anger and tension.Once we were on board, and seated, they came through and provided a meal. However after about 3 hours, I wanted to get some water to take medicine and I pushed the call light to get the flight attendant to come over and it was literally 45 minutes before anyone came into the economy portion. All of the flight attendants were either in first class, or hiding somewhere else. As one point 5 call lights were on and no one came. My wife got up and started looking for someone and finally I got water to take my pills. Almost an hour after I hit the call button. When the flight attendant came, I asked her if it was possible to purchase a soda, crackers, or anything as my blood sugar was low. She said there is nothing available for purchase, and did not offer anything. The only help I received was from a fellow passenger who offered a candy bar. I can not believe that there was nothing the attendant could offer me. I was willing to pay 10 euros for a soda, and they still said no. That is unacceptable.

Prós: New plane, clean, entertainment system was state of the art.

Contras: The flight attendants were not very nice. Seemed to not want to be there. Service was nearly not existent.

Prós: On time, very polite.

Prós: Flight didn’t happen

Contras: Transfer to other airline was abysmal

Contras: Having more than one person at the curtesy desk when half the plain’s luggage was left in Germaine

Prós: We landed safely. I like the A380.

Contras: One crew member in particular looked very frazzled and was rushing to do everything. They also took away my suitcase which would have very easily fit in the overhead.

Prós: Crew was great.

Contras: Check in time took a very long time with a boarding pass.

Prós: On time

Contras: We took off late

Prós: The crew was OK, the seats had generous leg space.

Contras: The flight could have been on time. not only was the plane late arriving, but then the didn't take off for another hour! have never flown an airline that refuses to take off because of a little rain.... :-(

Contras: There is no entertainment which is ok. You had to pay for everything in flight. Their carry on luggage size allowance is smaller than any airline I’ve ever flown

Prós: Conforto a bordo

Contras: Falta de pontualidade

Contras: Due to flight delay I missed my connecting flight, was downgraded, didn’t get my meal and was late arriving.

Contras: Paid for particular seat within 2-3 rows of back galley as unaccompanied minor for my son. For his comfort, he chose an aisle seat. Flight attendants onboard moved him to farthest back row in window seat and he was not able to get out to use the lavatory easily.

Prós: the young man who was our flight attendant was just terrible. He could care less about his job. Name I think was Nathan.

Prós: all good

Contras: unsure

Prós: The crew was so friendly and accommodating.

Contras: On my San Francisco to Panama City flight my vegetarian meal was not there. It wasn't a big deal in the end because I slept through most of the flight. I do find it odd though that on all of the other legs of my trip I had my vegetarian meals.

Prós: Flight landed early

Contras: flight was late close to 4 hrs

Prós: Nothing

Contras: Everything! Arrived 5 hours latter than expected

Contras: The transfer in Madrid was ridiculous. They could not find a bus to transport passengers and no one had any clue.

Prós: Crew was friendly.

Contras: Couldn't find out online which gate my flight was leaving from. Long bus ride from jetway to plane. No in-flight entertainment, uncomfortable seats.

Contras: One of the best flights is had. Love A340 and the crew and service definitely better than AA or BA by far.

Prós: The food included veal.

Contras: Departure was 1 hour delayed.

Prós: The app from Swiss air kept me informed and provided Soto checkin and boarding pass. Food was good, crew were friendly and helpful.

Contras: There was a half hour delay which no one could explain. Made transfer in Zurich really difficult.

Prós: The crew was polite and continuously offering drinks, headphones and food/snacks. Kept us comfortable and happy during the flight!

Prós: The food

Contras: If there was Headphones on flights

Prós: Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline.

Prós: Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!

Contras: A queuing system would be better-it was a bit disorganised at Amsterdam!

Prós: Fantastic gate agents!

Contras: The food was terrible.

Prós: Friendly crew

Contras: KLM lost one piece of my luggage

Prós: everything was good

Contras: Needed a bit more food :)

Contras: Quite narrow seats and seat pitch in economy, but the price was right. Poor quality seatback screens but a good selection of films and tv

Contras: Boarding process could have been smoother

Prós: I have flown to hk with Cathay and American exclusively. I wanted to try Finnair because the price was very good for business. I now know why. The food is mediocre. The staff aren’t friendly or attentive. At $2700 it’s cheap compared to CX and AA but I know why now.

Contras: Service, staff and food.

Contras: You charge for water now? And again zero help for passengers with tight connections bc of BA being late

Contras: Seriously on an international flight between Linate, Milan to Heathrow, London PAY pounds for a hot coffee or tea.

Contras: We were delayed for an hour in London and then immigration and customs in Chicago were awful

Prós: Crew was friendly and helpful, and they offered drink service well before and then during the meal service.

Contras: Get rid of seats E & F!

Prós: The seat was ok and the crew was very kind

Contras: The charge for baggage but when i bought the ticket i received that the baggage was included

Contras: seat 53d has sound it the screen broken personal spot light also out of order everything is old

Prós: The service with my handicapped mother

Contras: The food

Prós: New airbus 350-390 are worst than older planes. Economic class space is even smaller now, no storage space for the last few rows

Contras: Last 3-5 central rows in economy class have no space for carryons. On top of that, at arrival we realized they have lost our bagage, all 6, so we’re left with carryons. This may be our very last trip with Lufthansa.

Prós: The crew was very helpful.

Contras: It would be better if the checked-in luggage is included everytime we book our flight via air canada so it will be hustle free for all the passengers.

Prós: All the staff were very helpful, even having boarding passes ready for us for our Vancouver connection to Portland.

Contras: I'm 6' 7", so for me, economy-class seats are usually the closest I come to being tortured. The food was just OK - not what I normally eat but I'm sure it's fine for others.

Prós: Friendliness of the crew.

Contras: There is completely no free snacks, just drinks (excluding alcohol). The maintenance didn't sign some papers for the plane which cause the unnecessary delay.

Prós: A350, smooth and quiet. Nice plane

Contras: Seats in business are a little crowded and close together. opening to get in and out of seat is minimal

Prós: Smooth flight

Contras: Better leg room, better food, friendlier crew. Today you only get good treatment if you pay extra for it... Something is wrong with the pay-for-good-service model most airlines follow

Prós: Crew was great.

Contras: Delay of almost 24 hours.

Prós: Crew is amazing

Contras: Nothing

Contras: Food

Contras: Flight from Toronto to Ottawa was delayed for more than two hours. We spent two hours sitting on the plane/tarmac. Air Canada sucks.

Contras: Depart on time

Prós: Fairly comfortable, good cabin crew

Contras: Lost baggage - horrendously slow lost baggage department in Athens. Spent 1 hour + standing in line. Bag still hasn't shown up

Prós: On time, very polite.

Contras: Our flight in Lisbon was scheduled to board an hour before departure. We arrived on-time, went through the line and were then placed in a standing room only area to stand and wait for another 45 minutes before boarding. We were placed near the entrance (I thought to board early as a family) but were later told to join another line when we asked why we sere just standing and waiting while other passengers were walking past us. The communication between staff and between your staff and passengers was poor.

Prós: The only salvation was the entertainment choices. .

Contras: The planes need to upgrade the seats. When we were served food if the person push their seat back your food tray would flip like two did on our flight. Staff was jaded and sarcastic. I'm glad I had a discounted flight. I'd be angry if I paid full price. Poor staff, seat architecture, and poor food.

Contras: They turned the air conditioner to a higher temp to accommodate a few complaints and the rest of us suffered. First and cabin crew had it at a refreshing temp . For the last 20 minutes of the flight they turned it down again. To late