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Prós: Brand new aircraft, excellent communication

Prós: Space between our feet.

Contras: Boarding was approximately 40 minutes late. Food wasn't that good. For breakfast it appeared the crew was running late because the plane was to land within the hour. The crew were passimg the meal quickly and didn't pick up mine or some of the passengers garbage telling us to leave it in front of the seat.

Contras: seat 53d has sound it the screen broken personal spot light also out of order everything is old

Prós: The crew and service, the overall flight was good.

Contras: The waiting time, boarding,

Contras: Boarding began 25 min after the indicated time. Huge crowd of people (big Airbus 330) was standing in the corridor in some kind of disorganized manner. Priority entrance was open, but then another 20-25 min in the closed waiting area, some kind of hoarder. Only then the mixture of all passengers was let through the sleeve to the plane. Why bother about Priority? Plane arrive in NYC 35 min late. Many transit passengers worried about their connecting flights.

Prós: The crew was helpful and polite, food was good

Contras: Would have preferred to watch one comedy movie. The crazy rich Asians was on a lighter side of a movie but I had seen that one already.

Prós: The staff was great, helpful and polite. Seating was fantastic, exit row with our children together in front of us.

Contras: We already had printed out tickets but it took over an hour and twenty minutes to check out bag. Additionally the flights departure was delayed by 25 minutes.

Contras: Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00.

Prós: Crew, food

Contras: I had to pay for the luggage. I thought it was included.

Prós: American Airlines had awesome customer service, smooth flight, comfortable and seats were roomy for economy.

Contras: Knees pressed up against the chair in front. Being tall means an uncomfortable ride. I was not paying £29 for an emergency seat.

Prós: I enjoyed my flight very much. It was excellent . the crew was especially pleasant and excellent

Prós: Easy boarding

Contras: Our plane was 2 hours late from San Francisco and we missed our flight to Columbia.

Prós: Very friendly crew that empathized with the plight of the passengers on board. The poor experiences throughout the journey could have been avoided if United changed it's policies and processes to become more customer focused.

Contras: So many small things add up to an overall poor experience on a flight, and it doesn't seem like United understands this. 1) WiFI was down. 2) Entertainment screens for several of the passengers on board were not working. The poor lady next to me had a broken screen, and combined with the broken WiFi, she literally just sat in her seat looking forward for several hours (after she finished the podcasts on her phone). 3) For a 5-6 hour flight, food (more than just snacks) were available for only about half the passengers on board. Apparently its an intentional policy of United to only have food available for a portion of the passengers. It wasn't even possible to purchase it if I wanted to because by the time the crew got to me, they were all out. 4) Baggage space under the seat varies wildly depending on your seat. For some reason, the aisle seat has the smallest space I have ever seen in my life (about the size of a shoe box). It was the first flight I have ever been on where I was literally not able to fit a small backpack underneath my seat.

Prós: United Terminal in Chicago had limited seating and dining options. Flight was overbooked, but boarded quickly.

Contras: Baggage claim at IAH took 45 minutes. Incorrect claim area was indicated for first 25 minutes, with over 200 people crowded around 1 claim area with 12 others open. Finally switched and bags took another 20 minutes. Baggage claim always takes over 30 minutes at this airport. Subway is rickety and outdated.

Prós: Fair space

Contras: Head steward with an attitude

Prós: We finally got to our destination

Contras: Weather delayed the flight by around 4 hours. Crew at the airport were clearly stressed and took it out on stressed passengers. You had to ask for everything rather than the crew proactively doing things to make people comfortable (regular updates, food vouchers, going around making sure people are comfortable). Captain on plane was good. Crew on plane was ok, more socializaing with each other rather than being proactively helpful.

Prós: Great service, easy boarding, good flight.

Contras: Cramped seats, like everyone.

Prós: New "signature" business class is smaller than the old pod, but very functional layout.

Contras: Food created by Chef Hawksworth is mediocre at best.

Prós: The plane was very new and clean; entertainment options and food were very good; it was a good flight.

Contras: At baggage drop-DCA: Charged me for a bag when I had a status that allows 1 bag free; she would not listen, made me pay for it in order to check my bag and then told me to go over to customer service and ask for a refund.

Prós: Good food, entertainment and Delta Comfort section worth the extra cost.

Contras: Boarding at JFK a nightmare.

Prós: Arrived on time and smooth flight though it was completely full

Prós: Staff from Check in to aircraft very pleasant. Snack choice in Coach impressive.

Prós: cheap ticket

Contras: lack of service, very unfriendly stewardess

Prós: Helpful crew. They reset the screen, came around with blankets, headphones and generally tried to make the space habitable.

Contras: When I am asked to book my seat, I am usually shown a map which has no reflection on the overall reality. The seat I select is normally allocated to me but if the plane is not full (unusual) I am told there are unavailable seats that would provide more choice.

Prós: Very good service! Friendly and happy staff!

Contras: The food; I didn't like the sandwich and the snacks

Prós: The plane was clean and seats were comfortable considering 2.5. hour flight; all crew members were nice and friendly; there was some food available for purchase but we didn't buy it since we ate at the airport before the flight. I would definitely fly again.

Contras: no TV or other entertainment options so make sure to bring your own device or a book.

Prós: Great staff and food

Contras: Comfort was not great and no entertainment options whatsoever

Contras: No LH flight details in the E-ticket from Dus. to Bkk. I have to contact Thai Airways for more details. Too short time for transited from Munich to Dus. and I missed flight, luggages didn't arrive with my new flight. Very very very bad experience with this booing by this website and I absolutely not accommodate with this web again.

Prós: Standard flight and comfort.

Contras: Food was absolutely beyond horrible...and the crew would run instead of walk down aisles to wherever their dedtination was.

Prós: Service was great. Seats were spacious and comfortable. Smooth plane ride.

Contras: They had us board from the front and the back of the plane, and a gridlock ensued in the middle with people trying to cross paths to get to their seat. When we landed, we sat on the runway for 20 minutes or so waiting for a gate. Customs/immigration in Boston was HORRIBLE, we waited in lines for over 90 minutes.

Contras: They lost our luggages twice (from Boston to Terceira so we didn't have anything for 3 days at Flores, and on the way from Boston to DC they lost again) would you please tell about this crammy job they are doing to President of American Air Line Paulo Menezes. They ruined our vacation, this moment I still didn't get my luggage yet. thanks Masako

Prós: The crew was great very attentive to everyone's needs and helping to see that our disembark went well. Great job and a great flight. We all got home safe.

Contras: I didn't like the fact that we lost one day in the Azores was supposed to arrive on Saturday morning instead we arrived Sunday after one a.m. and again we were delayed one hour.

Prós: The wine was very good

Contras: Business class isn’t super posh but still good

Prós: Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection.

Prós: Friendly and efficient crew. I travel KLM often and always enjoy the flights.

Contras: There were several flight delays and gates were changes a few times.

Contras: At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included.

Prós: Very good service, teh flight attendants made it as pleasant as possible, plane left on time

Contras: tough to sit on a plane for 9.5 hours

Prós: In flight meal was one of the best I have ever had.

Contras: Could not choose when to start a movie. If you wanted to watch one, you had to turn it on from the beginning or you would start in the middle. Plane could have been cooler as well.

Prós: I loved how the entertainment was complimentary and there was a wide selection of movies, TV shows and music. I’m used to having one or maybe two movies to choose from but TAP has an entire movie library on the back of each seat. I watched 3 new releases on my 7.5 hour flight. The food was also tasty and I technically had two meals. Great job, TAP!

Contras: The only thing that could be improved is the boarding process in the Lisbon airport. The boarding time for the flight was one hour before takeoff and the gate area was too small to hold the total number of people taking the flight. We also didn’t board until 30 min before the flight so passengers were waiting in one big crowd because it was impossible to find a seat or to even form clear lines for boarding.

Contras: was delayed 2 hours

Contras: 75 euros per bag on an international flight is robbery. I was also on my honeymoon, which I know shouldn't guarantee anything, but wow did it leave a bad impression, particularly when I hear stories of free upgrades all the time and I couldn't even get a free bag.

Prós: Very friendly, without being intrusive. Responsive and happy.

Contras: The plane from Milan to Zurich was wonderful, light airy and felt like a new plane.

Prós: They had many snacks and meals. Staff was very friendly.

Contras: The dinner taste was not great. Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you.

Prós: This was a 12 hour flight that didn’t feel like 12 hours. They movies and other entertainment was very good with new and older movies that didn’t disappoint. The food was great all the way through to the farewell piece of chocolate.

Contras: The seats on this flight were very tight. I am 5’8 and felt super cramped. The seats themselves were not that bad just small and not a lot of space. If you fly with them don’t expect to kee anything under the seat with you. Also the whole boarding process is a big cluster! There is no real organization to the line or who they are boarding. Make sure you get in the line quickly or you could be waiting awhile.

Prós: I like the service, the crew and the overall experience of flying Swiss.

Contras: I fly this route around 6 times a year and the planes get older and older. wish they would update the aircrafts on this route at some point

Prós: Nothing

Contras: Very long delay, got bumped for a flight the next day. Horrible experience

Contras: Boarding began 25 min after the indicated time. Huge crowd of people (big Airbus 330) was standing in the corridor in some kind of disorganized manner. Priority entrance was open, but then another 20-25 min in the closed waiting area, some kind of hoarder. Only then the mixture of all passengers was let through the sleeve to the plane. Why bother about Priority? Plane arrive in NYC 35 min late. Many transit passengers worried about their connecting flights.

Prós: The crew was helpful and polite, food was good

Contras: Would have preferred to watch one comedy movie. The crazy rich Asians was on a lighter side of a movie but I had seen that one already.

Prós: I got to my destination

Contras: Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I think most of this is poor ground handling In Helsinki.

Prós: Space between our feet.

Contras: Boarding was approximately 40 minutes late. Food wasn't that good. For breakfast it appeared the crew was running late because the plane was to land within the hour. The crew were passimg the meal quickly and didn't pick up mine or some of the passengers garbage telling us to leave it in front of the seat.

Prós: Was not full

Contras: Out dated plane. Poor boarding process, bad service horrible food

Prós: got it on time...even shorter than planned.

Contras: 1. why leave the tv screens open all night when people sleep and want darkness? 2. too many bags on board and not in the trunk. 3. not enough blankets.

Prós: No food or drinks included. I know that it is law cost flight but you can give water and a snack ...

Prós: Very friendly

Prós: It was wonderful and great!

Prós: American Airlines had awesome customer service, smooth flight, comfortable and seats were roomy for economy.

Prós: Crew, food

Contras: I had to pay for the luggage. I thought it was included.

Prós: The flight crew was very competent and welcoming.

Contras: The gate agent at JFK was annoying. She forced us to check carry on bags for no apparent reason. Much larger carry on’s were allowed both before and after us. Her fellow agent seemed like she wanted to apologize for her capricious behavior, but was understandably hesitant to do so. The airplane seating was cramped and uncomfortable. The rntertainment choices were very limited unless you enjoy superhero movies or a very limited range of audio/musical selections. So it goes in coach class.

Prós: The plane was very new and clean; entertainment options and food were very good; it was a good flight.

Contras: At baggage drop-DCA: Charged me for a bag when I had a status that allows 1 bag free; she would not listen, made me pay for it in order to check my bag and then told me to go over to customer service and ask for a refund.

Prós: new airbus plane. great luggage bins

Contras: nothing

Contras: flight was delayed