Voos para Estados Unidos

Contras: The check-in crew gave terrible service. We almost missed our flight because they wouldn’t check us in. There was no one directing people on where to line up for whatever departure time they had. Just overall a bad experience with Air Europa.

Prós: Everything

Prós: The crew was so nice

Contras: Food can be better

Contras: They didn’t allowed to add one luggage for free( not carry on) they charged and for international fly , all companies allow one

Prós: It was Okay

Contras: I m disappointed with the online deal I have booked my self with two checked bags & paid extra for that but I had to pay £ 80/-

Prós: I didn’t like a thing. The crew from the gate all the way to the end was rude and nasty. The crew scanning people to get on the plane were so rude at the beginning it was the worst and I fly for my work and I’ll never fly TAP air Portugal again.

Contras: Train the staff to be nice and pleasant

Prós: Nothing.

Contras: The crew did not know the law about child safety seats. They tried to inform us we could not use it, even though it is approved for air travel. Then they tried to tell us we had to face it forward, which is illegal and it cannot be secured like this. Then they told us the car seat needed to be against the fuselage, but that all the fuselage seats were taken. They did not offer a solution to this problem. I informed them this was TAP's fault for assigning those seats to us. They said they were not responsible, which is clearly wrong. They could have reassigned us at check-in and avoided the problem. They were very concerned about the ability of the person in front of us to recline their seat, but no interested at all in the safety of our baby. They told us we would not be able to use the seat, although our baby was already asleep. They were trying to find a way to make us leave the plane. Finally, some other passengers volunteered to move so we could sit against the fuselage with nobody in the seats in front of us, so we would not block them from reclining. A solution would not have been found by the crew. Only thanks to generous passengers were we able to stay on the plane, even though we were doing everything completely legally. They made my pregnant wife feel so bad that she cried for the first hour of the flight. Then, as the flight was concluding, our baby got airsick and vomited. They crew did nothing to help aside from bring 3 (!) napkins and then leave again. Incredibly unhelpful, mean, ignorant, and combative cabin crew. Truly appalling.

Contras: Snack at end of flight was good but lunch was not good and the dinner in Executive Class going over was not good

Contras: Be on time.

Contras: The flight was delayed by 3 hours making me late for the next two flights and ultimately costing me an entire day longer in transit. While I understand these things happen, Air Canada's response to me asking for help was abysmal. Ultimately, they didn't care and told me it was my problem. Sadly, one of the first people I talked to really did want to help and arranged flights that would have gotten me back on track but he was prevented from confirming the changes due to management. I will never fly with Air Canada ever again.

Prós: Seats were comfy. Crew outside was helpful, i suggest AC have some men to lift suitcases from scale to belt and not have these women who r checking ppl in have to struggle to life suitcases frim scale ti belt-why aren’t men there to assist? AC need to provide some assistance in this regard. in-fight crew was plain and ordinary, nothing to write home about. Not friendly, just do what “we are here to do” period!

Contras: I have given reviews on so many occasions to improve the airline but nothing got better

Prós: Extremely late-no specific reason-AC lounge closed at 9 so we were asked to leave-boarding area was so packed no where to sit so sat on “rails”. After 3 hrs delay u expect something like some peanuts to compensate-but no-they are as bad as any other NA airline if not worse-awful service, all they wanted cared after giving some soda or water is to Collect the garbage-plane was not cleaned properly. Dirty paper and cups in pockets. Wish i did not have to fly AC

Contras: Everything

Prós: Great staff and smooth on time flight

Contras: Small plane

Prós: Big aircraft made it a smooth flight

Contras: Late boarding

Prós: The crew was great! The seats are never comfortable on economy flights.

Prós: Brussels airport clearance was quite efficient

Contras: Better instructions at the airport

Prós: too crowded , not organised enough

Contras: organisation

Prós: Crew was friendly.

Contras: No AC, we roasted. Seats uncomfortably small. Terrible on boarding and off boarding process.

Prós: Yes

Contras: Maybe the entertainment choices

Prós: Wonderful on board service from the crew

Prós: Great attentive crew.

Contras: Boarding has no groups, seats are small

Prós: Crew was very attentive and courteous

Contras: More fruits and non-starchy vegetables would make food more enjoyable

Prós: The crew was so helpful and they feed us well. We relieved a snack, a meal, and a desert. The airline left on time and arrived early to my destination. Very enjoyable flight.

Prós: Nothing

Contras: Crew wouldn't let me board because a ticket from Spain to France was not sufficient evidence I would leave Europe. So I bought one from Italy to Singapore and they didn't accept that either. I lost over 1,000 dollars.

Prós: Flight was on time.

Contras: When I bought the ticket, checked bags were included in the price. When I got to the counter, they said no and I paid $80, which was more than the flight for two cost. When I tried to use my frequent flyer account to pay for the bags, they said I couldn’t, although I had over $200 in credit. Very bad service! Very bad!

Contras: no air circulation during taxiing

Prós: Boarding was seemless and nice

Contras: There was a delay which was communicated, inflight entertainment could have been better

Prós: Spacious economy seats. Best Landing ever!

Contras: Offer a gluten free snack like nuts!

Prós: We arrived nearly on time & without issue.

Contras: The plane was warm & no cool air was being dispersed in the cabin & because of that it was very dry. Better temperature regulation, climate control is needed to make fir a more comfortable flight.

Prós: Amazing route! Nothin like the island hopper! Great crew. Economy plus seating worth it on this route

Contras: In flight entertainment should be upgraded to on demand

Prós: The staff was helpful

Contras: Better food

Contras: Size of the seats

Prós: The crew was very attentive and willing to assist with everything.

Prós: We got to London on time.

Contras: Asked me to check luggage when there was plenty of room on board... Brand new, two week old, luggage is now broken.

Prós: The crew members are super friendly and caring.

Prós: The crew were professional and courteous

Contras: Nothing, as it’s a short flight!

Prós: Check in was simple and efficient, boarding was easy, leg space was sufficient, air hostess where polite and plane was clean prior to take off. Landing and take off both on time.

Contras: Two toilets for 100+ people meant long queues for the bathroom throughout the flights. The toilets were not even once cleaned in a flight of 4 Hours, meaning that by the final hour, they were a complete utter disaster in terms of hygiene. Pilot made a complete mess of descending and landing.

Prós: It was the best flight I’ve ever had. Friendly, polite and very careful crew. It was very pleasant to be on board. Clean, nice climate control, no any smell. The food was tasty and on time, the beverages were widely presented from juices to red and white wine or beer...so The time passed quickly

Contras: Only the other trip by air with Finair

Prós: A350, very comfortable and quiet. Good crew and pleasant flight

Contras: cabin temperature was a bit too high through the night.

Contras: Refueling took over an hour.

Prós: That it got me where I needed to go.

Contras: The crew, the food, the tv capability, the amenities. Overall it was the worst international flight I have ever been on. They confiscated my unopened beer I purchased after security point. They had me assigned to a wrong seat, so I had to fight my way 20 rows up as people are filing into their seats. The hot towel to clean your hands was dry and cold. The roll was hard as a rock and cold. The crew was rude and unapproachable. It took almost 3 hours to get them to reset my tv and when she finally did it glitched the whole time I tried watching it. The croissant was literally cooked to the paper and had to rip apart Croissant to get the paper off. They didn't serve the cocktail as promised. It was a pretty poor performance on all levels, and if this survey truly means anything, I hope this gets remedied.

Prós: Everything

Contras: Nothing

Prós: Safe trip and very nice crew.

Contras: Something to work on is organizing the flights in order when you are checking in. I arrived and it was a mess, we didn't know where to go and which line to take. Please make sure you put signs so we can follow and be more organized.

Contras: Include the baggage fee in the price of the ticket

Prós: Yes

Contras: Bathroom smells very bad My three seats where very dirty and had brown yucky stuff One had a sticky gum on it The cleaning crew should have noticed it

Contras: Flight was on time and plane clean and in good shape. Crew was very friendly.

Prós: Crew were polite. The plane was clean and the seats were roomy and comfortable. Luggage cabins were. roomy. Price was great and no extra hidden charges.

Contras: Food was okay. Small portions

Prós: Due to my religious faith I had booked special meals on Turkish Airlines. ( isegnent - Turkey to Washington DC ). Not only did the crew decline having my food reservation but they forced me to have food totally against my faith. Not sure if he airlines is biased against religions

Contras: Hon our food reservation Provide food as initially requested Unbiased attitude.

Contras: nothing Everything was good

Contras: Good service no delayed

Prós: Excellent service for affordable price

Contras: Flight was delayed

Prós: Space

Contras: Food

Prós: The boarding was surprisingly fast and that was it.

Contras: Better service ms all around.

Prós: The crew was kind enough and food was decent

Contras: The plane itself is very old and dirty. Each seat is fit with an entertainment system with a fairly good selection however on both flights, the entertainment system worked for one hour. Then it stopped. The crew was less than helpful and when they did give it their attention they simply reset the screen which then continued to power cycle for the next 5 hours. On the way home, enough folks complained that the crew reset the entire system and then it worked for the last hour

Contras: Lost my luggage, didn't care, luggage poorly manipulated.

Prós: Tap was great for the long flight

Prós: The entertainment was ok.

Contras: Everything else was terrible. From check-in to boarding to flight.

Prós: It was Okay

Contras: I m disappointed with the online deal I have booked my self with two checked bags & paid extra for that but I had to pay £ 80/-

Contras: flight was delayed by 3 hours; very rude and indifferent ground staff, almost impossible to rebook; no information/help was provided; barely made our next flight

Contras: They didn’t allowed to add one luggage for free( not carry on) they charged and for international fly , all companies allow one

Prós: Seat in Business Class Dreamliner was excellent-very comfortable with great flexibility of use. Service was attentive, but challenged to understand English

Contras: Entertainment selection of movies and music was very poor and too limited. Food was of inferior quality for business class

Prós: Yes

Contras: Bathroom smells very bad My three seats where very dirty and had brown yucky stuff One had a sticky gum on it The cleaning crew should have noticed it

Prós: The Dreamliner airplane.

Contras: The food!!!! Worst airline food. The crew barely announce in English. Boarding process is a mess

Prós: The crew was nice

Contras: I was ok but my daughters luggage didn’t arrive when we arrived which I found weird when we took the same flights

Contras: Not enough space. Tv was glitchy. Seat uncomfortable.

Contras: Plane was many hours late. Departure time not on terminal screen. Extreeeme delay on shuttle from United terminal. Sidewalk closed for construction. TSA Prechk not on boarding pass printout. No shuttle behind security from Term B to Term A. Plane left earlier than announced on notification apps. DCA website=6:25pm Final call at 5:47pm only word DELAY on term screen with 4:10time.

Contras: Food is awful if you compare with other major airlines products. Very old plane

Prós: Crew, food, and business class pods were super. In fact Lufthansa itself was great BUT read next...

Contras: ...debarkation at SFO was dismal. The nearest bathroom upon debarking was closed for cleaning. The passport control signs were misleading and confusing (the term "residents" was misused). And there was no one at baggage claim to prevent bags from piling up atop each other on the conveyor. I received a bone bruise trying to get my bag off another one. Avoid SFO as an international destination if you can...horrible airport.

Prós: Everything is well organized, crew members were great.

Contras: Aircraft A330-300 sucks. It is SLOW! Boeng-777 did Moscow-Houston flight in 10 hours, but this A330 flew from Frankfurt to Atlanta in the same time. Shelves for baggage are small - it is not enough room for all passenger bags. Entertainment can be better. Food... It could be SIGNIFICANTLY better! Or just do not serve it et al. If I could I would not buy it.

Prós: We got an upgrade to business class and the experience was extraordinary. The service in general, but the warmth smile and courtesy of the flight attendants made the experience fantastic

Contras: I couldn't put my seat back properly because the man behind me was too big. Please put big people in spacious places its more comfortable for all.

Prós: Crew and food

Prós: Pretty much nothing

Contras: A sealed blanket and a better customer service

Contras: Delay of 40 minutes

Prós: All in time

Prós: The crew didn’t have most things listed that should have been for sale. They were annoyed when asked for things. If you needed something mid flight you had to go to the service area...they would not serve you at your seat.

Contras: Everything...app didn’t work, baggage allowance wasn’t clear (extremely overpriced), crew was irritated...don’t use this airline if you don’t need to

Prós: Basically what you would expect from a budget airline flight.

Prós: The airplane

Contras: Flying on time

Prós: Crew was efficient and friendly

Contras: Entertainment system on my transatlantic flight was outdated and functioned poorly. Also, the promised WiFi connection wasn’t working, and the flight attendant I spoke to basically said, “yeah, I think it’s broken.”