Embarque atrasou 40 minutos. Poderiam ter avisado, estávamos na Louge da TAP e ficamos na fila desde o horário previsto ( 22: 45) até 23:25. Gostamos do conforto, menu e atendimento da equipe. Vamos voltar a usar a executiva da TAP.
Da falta de gentileza de um dos funcionários responsável pelo embarque, sem modos ao falar com os clientes.
O embarcar foi muito fácil. Está companhia pelo menos oferece água aos passageiros, e tem outras bebidas para venda. Só é pena não ser possível entregar a mala para o porão antes de passar a segurança à saída de Lisboa.
Atraso de ~1 hora. Falta de informação sobre o atraso.
Embarque poderia ser mais organizado. As pessoas poderiam ser orientadas desde o checkin a como proceder durante o embarque, para evitar aglomerações, e esperas de pé em fila.
Há café, água ou sumo de laranja
No mínimo uma garrafa de água.
As observações que fiz anteriormente se referiam a este trecho. Ao avaliar pensei que já o fazia da experiência geral. Espero que leiam e possam mudar, porque realmente me incomodou bastante.
Avião avariado... Atraso de 2h
Fiquei profundamente irritado por me enviarem a minha mala para o porão e depois no avião vi varias iguais e algumas ainda maiores.
A simpatia na cara dos comissários de bordo poderia ser melhor.
DO NOT FLY WITH THIS AIRLINE! To start with, we were charged an extra $100 for our carry-on baggage apparently being overweight. This was not something we were told about prior to flying or we would have packed differently. During our layover in Portugal, we were delayed. Once they started to board, we got on the bus and drove out to the plane. Upon arriving at the plane, there were already two other busses there that had not even offloaded yet since they were apparently still servicing the plane. We had to stand in a crowded bus for about 45 minutes packed in like sardines. So much for social distancing and covid concerns! The plane itself was uncomfortable and the service terrible. I have flown across the Atlantic many many times on other airlines and have always received amazing service. This was not the case with TAP. Other than a small glass of water, we were only served drinks one time. There were no refills or additional service, which for a 9-hour flight is unheard of. I hated every minute of my time with TAP and will never fly with them again even if someone offered me a free ticket.
Tripulação era boa , a companhia Tap é uma péssima companhia
Contras: "Meu vôo foi cancelado por conta da pandemia e 6 meses depois ainda não recebi meu voucher para fazer outro vôo. Atendimento é péssimo. Me sinto lesada pela TAP."
Contras: "All seats are uncomfortable on all planes"
Prós: "Amazing crew"
Contras: "Food was ok. Seat was crowded. Everything else was excellent."
Contras: "Snack at end of flight was good but lunch was not good and the dinner in Executive Class going over was not good"
Prós: "A simpatia dos comissários. Atenção aos passageiros e conforto"
Contras: "O cardápio"
Contras: "They don’t even give glass of water in business class. Terrible attention."
Contras: "O voo para o Porto foi cancelado por atraso e fui redirecionado diretamente para Madri"
Prós: "Comfortable seats with nice pillow and blanket"
Contras: "Boarding was awkward and slow."
Contras: "O voo partiu com um atraso superior a 1 hora"
Contras: "O embarque como sempre muito desorganizado e o entretenimento péssimo"
Prós: "Tudo 100%"
Contras: "Tudo 100%"
Contras: "Estar tudo 100%"
Prós: "Atendimento da tripulação"
Contras: "A questão da tecnologia e conforto, muuuuuuuito ultrapassado. Som péssimo, tudo muito, mas muito antigo mesmo."
Contras: "There was an undisclosed $120 baggage fee. The food was horrible and made me sick. We left nearly two hours late."
Prós: "Tripulação gentil. Comida boa para classe econômica. Assentos razoavelmente confortáveis."
Contras: "O sistema de entretenimento muito lento par aceitar os comandos. Embarque tenso devido greve dos aeroportuários em Lisboa."
Contras: "Passport control in Lisbon was awful and many people missed their flight in spite of them being made aware of the issue."
Prós: "unexpectedly comfortable seat on this particular flight, unlike my previous flights to/from USA"
Contras: "Long wait on crowded hot bus to the plane."
Prós: "Aeronave confortável"
Contras: "Entretenimento nulo, péssimo Tripulação não muito gentil"
Prós: "De nada"
Contras: "Tripulação rude Sem água nos banheiros Vários itens do menu sequer foram oferecidos"
Prós: "O atraso só foi de 30 minutos."
Contras: "Processo de faturação de bagagens caótico. Colaboradoras de terra indisponíveis para ajudar e prestar esclarecimentos. Tripulação antipatica. Avião alugado a outra companhia."
Prós: "Eu e meu marido pedimos comida especial, frutos do mar, uma ótima pedida pois veio bacalhau de almoço e um outro peixe de lanche, adoramos. O atendimento de terra foi bom com bastante atenção ao meu sogro com mobilidade reduzida."
Contras: "A troca dos assentos dos meus sogros, sendo que meu sogro precisa de assistência, precisava ficar junto da sua esposa. Como é precisa reservar espaço para a cadeira de rodas, eles alteraram os assentos do meu sogro, e com isso ele sentaria sozinho numa poltrona sem possibilidade de mobilidade para ele, trocaram o assento da minha sogra mas para o local onde meu sogro não consegui sair para ir ao banheiro, ele chegou a se molhar um pouco pois não pode ir ao banheiro. O voo atrasou e passamos por várias turbulências, cheguei a enjoar."
Contras: "Vôo com atraso."
Prós: "Clean plane, nice crew"
Contras: "No entertainment at all"
Prós: "Não houve contratempos"
Contras: "at check-in agent said we did not have coverage on our ticket for our 2 -50lb bags dispite informing her that we were covered and had no problem on our arriving flight to Portugal - we had to pay 196 Euros or leave our bags in Portugal Additionally we had ordered a wheelchair to assist my wife to the gate - which we also had our arriving flight - agent said she had no record of it. She said we could wait which we did and waited 2 hours to obtain a wheelchair (and came close to missing our plane) not to mention the stress associated with the whole check in process"
Prós: "Seleção automática do assento"
Contras: "Refeição disponibilizada."
Prós: "Tripulação excelente, atenta às necessidades dos passageiros e prestável"
Contras: "Lugar pouco confortável. Animação sofrível, aparelhagem antiquada com poucas hipóteses de escolha. Escassos canais de música"
Contras: "Não tem opção de entretenimento via app"
Our flight was delayed taking off by an hour then we sat, with the seatbelt light on, for another hour. There was not enough overhead baggage space so there was a lot of arguing and jostling people around. There was not enough leg room to sit comfortably and the seats were very narrow, even for a thin person like myself. We were served bread with cheese, a mini muffin and a child size yogurt. The only good thing about the flight was that it was short. At the airport, we had to ride a bus to the terminal upon arrival.
Worst airline ever, very poor customer service, rude employees, dirty plane.
Prós: "When I landed to Casablanca I noticed my final flight is delayed over 8 hrs to the next morning. The staffs were extremely rude (walked away when I asked for my bag retrieval) and minimally helpful and dishonest. I missed the hotel shuttle that's arranged and when I took a taxi on my own the next day I was scammed."
Contras: "The airline should've informed me earlier so I could have changed my final destination travel plan. Also the staffs need to be courteous, professional and empathetic"
Prós: "Departed on time."
Contras: "Food is not the best."
Prós: "Crew was great"
Contras: "They could have not been 2.5 hours late leaving my origin city and causing me to miss both of my connecting flights"
Contras: "Embarque péssimo. Extraviaram nossas malas. Não preciso falar mais nada."
Contras: "The flight was cancelled and the gate information was never updated to reflect the new time. My luggage was also lost."
Prós: "Nothing we were delayed for two hours"
Contras: "They could have paid more attention to my luggage by not losing them"
Prós: "Nothing - never fly airline again."
Contras: "Airline cancelled flight 1.5 hours before departure. Booked us an another flight that landed 3 hours after our connecting flight departed, with no info on how we were to get home."
Prós: "They changed the flight dates and won’t refund my money, so I couldn’t take the flight I paid for."
Contras: "They changed the flight dates and won’t refund my money, so I couldn’t take the flight I paid for."
Prós: "Royal air Maroc is run by bandits. Travel with them at your own risk."
Contras: "See above."
Prós: "Crew was performing properly. My special meal was very delicious. Thanks"
Contras: "Clean the toilets more regularly, and manage noisy adults. I suggest adding penalties to passengers that cause disturbance for others. There was a loud dispute near my seat."
Contras: "Pontualidade da saída dos voos. Equipe de embarque no Marrocos muito desorganizada."
Contras: "One of my luggage was badly damaged."
Prós: "Do serviço de bordo e de ter conseguido ganhar um upgrade para a classe business."
Contras: "As poltronas já necessitam de um novo estofamento, pois encontram-se rasgadas em vários pontos."
Prós: "Procedimento de check-in."
Contras: "O espaçamento entre poltronas."
Prós: "Easy and quite flight"
Contras: "Péssima companhia primeira vez que voei pra nunca mais"
Contras: "Flight was delayed 7 hours, the flight crew never arrived, communication was nonexistent. I missed my connection in Rome and have now lost a lot of money for car rental, hotel that I can’t use tonight."
Prós: "Comida estava boa"
Contras: "Imagina um voo de 3h sem poltrona reclinável apertada vide que eu tenho 1,84 de altura! Sem entretenimento nenhum!"
Prós: "Comida e bem servida o tempo todo"
Contras: "o banheiro estava podre e não tinha papel já no meio da viagem muito menos sabonete e quem dirá papel toalha!"
Contras: "The fish was undercooked, still rubbery."
Prós: "We had a tight connection and they bussed us to the next plane. Awesome."
Prós: "I liked most of things there a specialty the crew they provided more which is good"
Prós: "Apsar do atraso de 60 minutos por conta da espera da conexão que vinha de Lisboa, o vôo foi tranquilo. Tripulação mais simpática que no vôo da ida. Comida pior no prato principal mas com adicionais gostosos. Avião antigo mas confortável e bem conservado. Check-in tranquilo e rápido. Entretenimento com bons filmes mas falta a opção de legenda em português. Só tem em árabe. E os filmes são todos em inglês ou francês. Fornecem travesseiro, cobertor, protetores de olhos e meias."
Contras: "O prato principal de carne foi muito ruim! Mas os complementos eram gostosos, como filé de truta, tortinha, chocolate."
Prós: "Me surpreendeu a qualidade do vôo com a Royal Air Maroc. Vôo em avião novo, no horário."
Contras: "não tem serviço de bordo por ser vôo curto. pela mesma razão não funciona o wifi pois o avião não sobe a 10000 metros."
Prós: "Atendimento em terra rápido e gentil, comida excelente para a média servida em aviões. apesar do avião 767-300 ser bem antigo estava em bom estado, com espaço para pernas muito bom,e eu tenho 1,87m. vôo tranquilo."
Contras: "a tripulação é simpática, especialmente os homens mas uma das moças trabalhava com vísivel mau humor e “bufando”. atraso de 30minutos na decolagem e na chegada. tela de entrenimento com bons filmes mas somente em inglês e francês e legenda em árabe."
Prós: "Boarding process, check in process."
Contras: "Delayed flight, no entertainment, food same thing."
Contras: "They delayed my luggage 3 days"
Prós: "Everything about the airline and flight were smooth and fine"
Contras: "Because we bought from JustFly through Kayak we couldn’t reserve seats until we got to the ticket agent. We were given seats all over the plane, mostly middle seats"
Prós: "Espaço entre os bancos é bom."
Contras: "O embarque foi desorganizado e demorou bastante. Ficamos mt tempo parados dentro do ônibus e do avião e não nos deram satisfação, mas algo estava errado, pois conferiram nossos bilhetes novamente depois de todos os passageiros sentados. O voo só saiu 1 h 10 min depois do horário. E a higiene do banheiro precisa melhorar."
Contras: "Houve atraso para decolar. Mas foi nos dada a justificativa do espaço aéreo congestionado."
Contras: "Worst experience I ever had"
Contras: "Delayed flight as they waited their passenger from Barcelona to arrive. Total chaos at baggage claim"
Prós: "Foi servido salmão no jantar. Estava muito bom!"
Contras: "As telas das poltronas não funcionaram durante a viagem toda. O voo saiu atrasado. Banheiros com pouca manutenção."
Prós: "Refeições, tripulação, atenção ao cliente.. são maravilhosos"
Prós: "Da atenção que eles deram quando esqueci q minha mochila no aeroporto e me levaram para recupera-la"
Prós: "Not much"
Contras: "Complete disorganization, no communication, terrible at keeping the schedule, untrustworthy. Overall a poor airline and experience for me"
Contras: "My flight was put on standby, so I couldn't check in using the machine. When I went to the Air Morac counter to check in, they refused to listen to what the problem is. First person told me my ticket is not business class, without even hearing out what the problem is. Second person told me to go to another counter. When I went there, the third person told me they only process passengers flying to Russia, again refusing to listen to what I have to say, and then direct me back to the second person. After that, second person confirmed that the 3rd person is responsible. So I went back, the third person finally decided to listen and told me to wait for their supervisor. I stood there for 40 minutes. The whole thing is extremely unprofessional."
Contras: "Left an hour late with no explanation. They left the lights on for most of the flight. Very little legroom."
Prós: "Tranquilidade e alimentação deliciosa."
Contras: "Check in demorado. Estavam testando uma máquina de controle que não funcionou, trouxeram outra que demorou a carregar. Ficamos parados na fila por mais de 40 minutos e os funcionários em volta sem saber o que fazer."
Prós: "Announcements were in many languages (English, Arabic, French, Portuguese) Flights departed and arrived precisely on time"
Prós: "Business class seats were comfortable. A meal was served despite the short duration of the flight. The had wine, but you had to ask for it. Maybe because it's Ramadan, I don't know."
Contras: "For some important family reasons we had to cancel our flight. Cause we canceled it in advance, we expected some voucher for next time. We did not get anything even everybody knows that you sold our seats to someone else...."
Contras: "MINHAS MALAS FORAM EXTRAVIADAS !!! Ontem no voo com escala de CASABLANCA (Marrocos) para São Paulo - Guarulhos, tive 6 malas extraviadas: milha filha, meu marido e minhas, contendo remedios prescritos (meu marido e minha filha tem remédios dentro das malas), POR FAVOR, PRECISAMOS DE AJUDA!!! vOO: original: MILÃO, escala MARROCOS ( Casablanca), VOO AT 955, MILÃO 29/04/2018 e AT 215 CASABLANCA 29/04/2018"
Prós: "The aircraft and service"
Contras: "Don’t know"
Prós: "Cheap aitfare"
Contras: "On time takeoff Better food Television screens to watch movies Better selection of movies"
Prós: "Food, and comfort"
Contras: "Boarding process was a zoo..."
Prós: "It was nice that they served a meal. On the flight back we got an exit row which was nice. I liked that they were being thorough about security."
Contras: "My husband and I weren't seated together on the way out. On the way back they didn't start boarding until 10-20 min before the scheduled takeoff, so we didn't take off on time. The flight was also delayed 2 hours and there was no explanation as to why. The food was pretty bland."
Prós: "The leg room was awesome, for a 6 foot tall person! I really liked the meal and the wine served was actually quite good, with generous servings! Crew was so friendly and accommadating, really nice people! I was very comfy, even with the trubulance"
Contras: "Honestly, I am sure everyone is going to comment on the brakes at landing, but it makes an amusing story."
Contras: "Flight was delayed 2 hours and they never updated us while we were waiting or told us why. They changed planes and seat assignments without notice so the seats we selected we disregarded and we were not sitting next to each other. No entertainment and food was worst I’ve had on a plane."
Prós: "Newer, clean interior. Seats had power plugs and the SATA Onboard entertainment app provided free movies, tv and music."
Contras: "One of the male flight attendants was happy and engaging while the other was not friendly; and two of the female flight attendants were ok, while the younger two were unquestionably unfriendly."
Prós: "The crew was great. Service was good."
Contras: "Seat comfort and entertainment options."
Prós: "Simpatia da tripulação, assento espaçoso, voo sem incidentes."
Contras: "Atraso do voo, mas justificado pelas más condições climatéricas."
Prós: "Voo normal"
Contras: "Lanche pobre"
Contras: "Was delayed 4 hours"
Prós: "Crew is wonderful. Very efficient boarding utilizing both front and rear doors of the aircraft"
Contras: "Food was sub par. Older plane without tv screens"
Contras: "The crew never announced that the flight was delayed by one hour. Boarding was disorganized even with the plane being half full. The crew is Ok and not taking control of situation."
Prós: "Nothing special, staff was ok."
Contras: "Departure delayed 3 times. Flight was supposed to be at 8h20 am and we get in the plane at 7h00 pm. We were stuck waiting in the Bus for 1 hour because meals were not all in the plane."
Prós: "Nice crew"
Contras: "Lack of entertainment"
Contras: "They had us board from the front and the back of the plane, and a gridlock ensued in the middle with people trying to cross paths to get to their seat. When we landed, we sat on the runway for 20 minutes or so waiting for a gate. Customs/immigration in Boston was HORRIBLE, we waited in lines for over 90 minutes."
Contras: "They lost our luggages twice (from Boston to Terceira so we didn't have anything for 3 days at Flores, and on the way from Boston to DC they lost again) would you please tell about this crammy job they are doing to President of American Air Line Paulo Menezes. They ruined our vacation, this moment I still didn't get my luggage yet. thanks Masako"
Prós: "The wine was very good"
Contras: "Business class isn’t super posh but still good"
Contras: "Expect major delays"
Prós: "Jetblue airplanes"
Contras: "I went to kayak.com to book a flight,kayak booked it threw flyus who booked thru sata aero..This was such a pain to deal with.My sata flight was delayed so much i Missed my connecting flight.Sata was closed so i had to get hotel room on my own accord.If I book thru kayak,kayak should be my contact,not the 3rd party.I wasted so much time and stresse. So much dealing with tracking down my info.For future travel I will consider other websites due to the complexity of your booking methods :/"
Prós: "Pontualidade. Tripulação"
Contras: "Assento avariado"
Prós: "new plane with very few passengers"
Contras: "The flight from Boston to Ponta Delgada was cancelled twice-- More than 30 hour delay"
Contras: "No organization."
Prós: "The airline crew/staff was FAR MORE SUPPORTIVE than I have experienced in more than a dozen top ranked airlines. In particular, there was a crew member named GONCALO RODRIGUES, who seemed to have led every other member to perform at their best, by his model of service toward the passengers (customers). Such a staff can/must be utilized for training purposes and be rewarded in order to follow the concept of continuous improvement and stay abreast with leading airlines..."
Contras: "There are a few points that need to bee taken into serious consideration - for instance - like as below: 1. More choice of meals on board... There was ONLY PORK containing meal served during the flight and nothing else was available, which came as one big surprise. 2. My Baggage did not get boarded... and had to waste a great deal of time... The misplaced baggage staff member at the Toronto airport need more training toward customers' satisfaction. 3. More choice for on-board entertainment"
Prós: "The staff were nice, I was sitting in a bulkhead seat so that was nice to have extra room."
Contras: "There was no entertainment (broken) and the meal was not the greatest."
Contras: "We missed the plane from Boston to Denver but it turn out good. We were tired anyway."
Contras: "5 hrs delay and missed all connecting flights. Airline initially rescheduled flight 2 days later. Called Kayak and got no support. Kayak agent told us to keep pushing the airline. After 2 hrs of "working" with the airline, we were able to fly into Madrid the following day. Had to spend extra money for hotel room and car rental in Madrid because our final destination was Sevilla. Will never work with Azores or Kayak again. BTW, did we mention that while "working" with Azores to reschedule flight, we were booked to fly into an island off of Africa. Luckily, we followed up online with the changed itinerary."
Prós: "Crew was pleasant and helpful"
Contras: "Seats were very tight and uncomfortable."
Contras: "They kicked me off a flight 12 hours before departure, after booking months in advance, because they overbooked. No refund."
Prós: "It was clean."
Contras: "The vegetarian meal flying to the Azores was good but coming back to the US it was awful."
Prós: "Did not like anything about this airline!"
Contras: "The flight took off 2 hours late. There wasn't enough food for all the passengers on the flight. The flight attendants looked miserable, but were trying their best given the circumstances. The airplane was outdated, the seats not comfortable, and no in flight entertainment. SATA/Air Azores has a monopoly on the flights in and out of the Azores to the USA and no other airlines are allowed to flight that route. They should be ashamed of themselves by the way they run this airline and treat the passengers."
Contras: "Currently sitting waiting for gate."
Contras: "The flight was delayed as usual. First class was very mediocre. There was no inflight movie, tv or music. First class doesn't feel like a first class flight."
Prós: "Everything was smooth and comfortable"
Contras: "There is no in- flight entertainment."
Prós: "Nothing, the poorest of the poor and N empathy whatsoever"
Contras: "They canceled my flight because of too few passengers and than rushed all the passengers on an earlier flight. I was driving from Philly and of course couldn't make the flight that was bumped up three hour early. Than they have the balls to accuse me of being late and thus a no show. I have many witnesses that prove I was there on time. But no reschedule for me unless I pay a 1000 usd. I will sue these bastards with a passion. To an extend they have never seen. Not only a refund but loss of business as well"
Prós: "Delayed 4 hrs; boarding agent couldn't give any details (meanwhile me kids are screaming); seats were narrow and I couldn't lift the armrest up out of the way. Food was terrible. No entertainment visible from our seats and the headphones didn't work. Flight from BOS was much of the same. NEVER FLYING SATA AGAIN!"
Prós: "crew was nice and attentive. food wasn't too bad. seats were of decent size."
Contras: "very outdated- no inflight entertainment. interior felt old and used so slightly uncomfortable."
Prós: "Crew was professional. Flight was on time. Food was decent and seats were comfortable."
Contras: "Long flight for no entertainment. We were fine with kindles, without would have been a long boring flight."
Prós: "the crew were nice and the food was free"
Contras: "Because we didn't get the required boarding passes in Barcelona (and didn't know we needed them) when we got to the Azores we had to run around through additional passport control, to the ticket desk because the gate agent had no means of issuing a boarding pass, back through security, through more passport control. Stupid. The plane itself was really uncomfortable, and being stuck in the tiny seats surrounded by screaming children, with no wifi or in-flight entertainment was torture."
Prós: "We read several bad reviews of Azores Airlines but our flight over to the islands and back to Boston was smooth riding and on time if not early. Our three interisland flights were also easy and on time, staff great."
Prós: "Another AWESOME crew doing everything they can to assure passenger satisfaction!!"
Contras: "CRAMPED and miserable - smallest pitch in the air in the airbus 310! Cabin felt overpressurized and extremely loud."
Prós: "Excellent and efficient flight crew."
Contras: "Same meal as previous flight."
Prós: "Asked for emergency seat, so space was not a problem. Temperature was cool. Seat uncomfortable."
Prós: "Free food and drinks."
Contras: "Flight delayed and we got no information about why. Few updates and bad communication in general. Faced same problems on way to Sao Miguel - only that trio was delayed almost 20 hours. Will avoid that airline in the future if possible."
Contras: "Flight got cancelled and passengers were left hanging at the airport overnight sleeping on a cot. And refunds are a big hassle after the cancellation. Worse experience ever."
Prós: "Free wine with dinner. crew was attentive."
Contras: "had to walk a long way on the tarmac to get to the plane."
Contras: "Flight was three hours late, missed connecting flight, staff was poorly organized and kept shifting gates, "business class was nothing more than a wider seat - food and service no better than in economy."
Prós: "I liked the food and champagne :)"
Contras: "Didn't appreciate the fact that my flight was canceled and changed for a day later"
Prós: "I got there alive"
Contras: "Trying to be impartial on this review as it was my return trip that was a nightmare. I honestly just slept through the entire flight. It seems pretty obvious that SATA Has a monopoly on US flights to the Azores and they are making no effort to improve service."