Lufthansa IT meltdown prevented online check-in. Even though the US has just now allowed tourist visits to the States to resume, and Lufthansa is booked solid, they staffed only one third of their check-in counters to sort out all the ESTA and vaccination paperwork-related issues. Arrived two hours pre-boarding, lines around the terminal. Needless to say, they had me wait until I missed the flight (all my paperwork was in order, and I didn't have checked luggage). Berlin Flughafen, Deutsche Bahn, Deutsche Lufthansa; it's sad to see what Germany has come to. Lufthansa has fallen far behind the industry benchmarks. Their inept IT, middling on-board product and inability to synch their systems with Star Alliance partners (I was on a United Codeshare) make them a poor choice for international travel. This trip will have been my last with them.
Prós: "Nada. Assento não reclinava"
Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"
Prós: "Crew were good"
Contras: "Delayed departure resulting in missed connection. 2 hours in lineup and ‘service’ from Lufthansa. Rebooked through Zürich with overnight there - had to find own hotel as they said all the ones on their list were booked. Will not be using this airline for a long time ( they lost our luggage for 4 da"
Contras: "I don't know why all airlines don't have a more orderly system for boarding by zones (like Delta). Lufthansa and Swiss both just have a mob of people blocking the boarding area and hindering people who shoud actually be boarding to get through."
Prós: "Flight cancelled due to a technical problem, missed connecting flight."
Prós: "Nothing really of note. The plane was pretty basic and unexxceptional, but that was expected for the price."
Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"
Prós: "Do pequeno almoço"
Contras: "Os acentos"
Contras: "Giving economy seats with the middle seat empty does not make it business class. Very uncomfortable seats. No recline and very hard."
Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."
Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"
Contras: "The boarding gate has too little space and was chaos."
Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."
Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"
Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."
Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"
Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."
Prós: "Online check in, easy to board. Flight was on time."
Contras: "I wish there was a vegan option for the food/snack onboard."
Contras: "Temperatura da cabine muito fria durante todo o voo"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."
Contras: "The flight was delayed several times and we were kept waiting at the gate without knowing when exactly we will leave."
Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."
Contras: "Too high price tickey and had to buy luggage"
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."
Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"
Contras: "Comida e espaço da aeronave"
Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."
Contras: "Frankfurt Airport check lines too long. Only half of security checking stations opened. Hundreds waiting in line and the lines moved too slow. After passing the long lines of security checks, you come to passport checking stations. only 1 out of 3 available stations is manned. Again, lines too long and barely moving. Probably many missed their flights while waiting to go through passport checks. We lost almost 2 hours between security and passport checks. Airport personnel were unfriendly, they did show any care towards the hundreds that are herded like sheep in long lines. They could have eased this backlog of people by manning all their available stations but they did not. Will try not to go through this airport in the future."
Contras: "Not making my connection due to plane delay, poor boarding processes, long Lufthansa lines, and slow customer service. Couldn't make my connecting flight or the flight after that because they were over booked. Then was sent to Brussels with a 4 hour layover, and missed my Saturday interview at 4 pm. Then the Brussels Airlines flight was delayed. Never again."
Prós: "The cheese sandwich was good."
Contras: "Flight left late. Airport employees weren't helpful. The plane was hot."
Prós: "Business class for great price but I’m tall and not much extra legroom"
Prós: "Service was excellent. Late night flight was kept dark so we could rest - wonderful dinner menu, surprising for plane food."
Contras: "Flight was delayed so there was a bit of a chaos boarding but it has nothing to do with the service itself."
Contras: "Sem entretenimento a bordo"
Contras: "Demora na retirada de bagagens"
Contras: "I didn't fly with Lufthansa...n I didn't fly to Frankfurt..right now I'm in Zurich...Switzerland..."
Prós: "serviço muito atencioso. apesar de estar em acentos comuns, achei a Lufthansa mais confortável que a Swiss."
Prós: "The crew was nice"
Contras: "The boarding process and the fees"
Contras: "The gate was moved three times."
Contras: "It was a different way later flight"
Contras: "Having to wait 3 hours to catch the next plane. Also Frankfurt airport takes too long to get from one place to another- it’s a maze and there are too many slow checkpoints for connecting flights."
Contras: "Crew was nice, but big push to check-in carry-on. There was in fact plenty of room in overhead bin"
Prós: "Pontualidade do voo foi impressionante. Aterrisagem e decolagem ótimos."
Contras: "Tripulação muito seca, só servia bem quem estava no corredor. Passaram reto sem nos servir 3 vezes seguidas. Café da manhã ok, jantar péssimo."
Avião avariado... Atraso de 2h
Fiquei profundamente irritado por me enviarem a minha mala para o porão e depois no avião vi varias iguais e algumas ainda maiores.
Contras: "O uso de mascara não foi obrigatório"
Prós: "TAP always has great team members and crew. They are polite, professional and helpful. The flight itself is comfortable and relaxing; very enjoyable."
Contras: "TAP does not check your bags all the way through if you are having a layover. This makes NO SENSE and requires that you retrieve your luggage from baggage claim, and then check in once more and then another trip through security once again! This never happens in the US - one of the few things we get right. Also, I have never had to board a plan from the tarmac since 1970 in the US - why do we have to always wait for and take buses from our check in gate out to the flight line? And how is this ever considered, "Premium Boarding?" It's like a cattle car. Fix these things and I will sing the praises of TAP forever."
Prós: "Some on crew lovely. Others terrible, bitter people, not at all suited for customer service."
Contras: "Disgusting food. Price gouging for checked baggage. Surly attitudes."
Contras: "Super uncomfortable seats (the most ever) No personal tv/entertainment."
Prós: "Seats and snack"
Contras: "No delay in departure"
Contras: "They boarded the plane from both the back and the front at the same time with no direction as to which rows should go where. BIG cluster in the middle of the plane!!"
Prós: "Flight was canceled"
Contras: "Flight was canceled"
Prós: "A atenção da tripulação"
Contras: "O entretenimento no avião, muito limitado."
Contras: "O voo foi cancelado por atraso. Fui encaminhado à Madri direto de Lisboa com um atraso de quase 2 horas"
Prós: "The crew was good. The plane was clean. The snacks provided were good."
Contras: "The flight was delayed so that could improve. There were no entertainment options. It was a short flight but at least they should have a audio channel or something."
Prós: "Great flight"
Contras: "All great"
Prós: "A comida era boa"
Contras: "Atraso de uma hora, assentos do mais desconfortavel que existe"
Contras: "The plane was delayed 20 minutes, then another 20 minutes, then another 20 minutes, ended up leaving over an hour late"
Prós: "The one glass of white wine I was served was delicious. Crew was friendly. Food was surprisingly elaborate for a short flight."
Contras: "Boarding process a bit chaotic. The process started before they were ready to let us on the plane. My special meal was forgotten until after meal service. They skipped our row for beverage service and there was nothing served prior to the meal."
Prós: "Tripulação muito atenciosa. Conforto da cadeira médio"
Prós: "Simpatia da tripulação"
Contras: "Atraso no voo"
Contras: "Embarque em Lisboa"
Contras: "Um atraso muito nenor"
Prós: "aparelho mais silencioso que os demais da atualidade"
Contras: "Muito apertado. Para alimentaçao e horrivel."
Contras: "Estar tudo 100%"
Prós: "A limpeza da aeronave"
Contras: "A comida é pouca, muito pouca."
Prós: "Atendimento da tripulação"
Contras: "A questão da tecnologia e conforto, muuuuuuuito ultrapassado. Som péssimo, tudo muito, mas muito antigo mesmo."
Prós: "Nothing went wrong so it is good enough for me"
Contras: "Ontem tripulação pouco experiênte"
Prós: "A tripulação era competente e simpática!"
Contras: "Aeroporto sem meios de embarque"
Contras: "Extraviaram nossas bagagens!"
Prós: "nada excepcional, mas tudo certo."
Contras: "faltou entretenimento de bordo"
Prós: "Um voo sem nada para elogiar em especial e sem nada para criticar"
Contras: "especialmente, faltou entretenimento de bordo"
Prós: "Tudo óptimo."
Contras: "Política de bagagem alterou e eu desconhecia. Preço do lugar escolhido caríssimo. Preço do vôo elevado. Para voo não lotado."
Prós: "De nada"
Contras: "Tripulação rude Sem água nos banheiros Vários itens do menu sequer foram oferecidos"
Prós: "O atraso só foi de 30 minutos."
Contras: "Processo de faturação de bagagens caótico. Colaboradoras de terra indisponíveis para ajudar e prestar esclarecimentos. Tripulação antipatica. Avião alugado a outra companhia."
Prós: "Really nice crew, good food and wine, very attentive and accommodating. I’m used to flying spirit and Norwegian and this was a huge upgrade, though there’s not much in flight entertainment. Definitely good and cheap. Will fly again."
Contras: "Alguns comissários eram extremamente grosseiros. Meu marido foi tirar uma foto dentro do avião e um deles fez ele apagar a foto dizendo que não podia tirar fotos lá! Um absurdo! A televisão de entretenimento é da idade da pedra e mal funcionava. Não tem carregador USB e o banheiro estava muito sujo. Poltronas com zero conforto e o espaço para as pernas é um dos menores que já vi. Não viajo mais com a TAP."
Contras: "Vôo com atraso."
Prós: "A chegada"
Contras: "Sem tela de entretenimento foi disponibilizado um Ipad com 5 filmes. Vergonhoso o serviço para um voo intercontinental!"
Prós: "The tripulation are very nice people."
Contras: "The space between seats are small."
Prós: "Overhead luggage space"
Prós: "Seleção automática do assento"
Contras: "Refeição disponibilizada."
Prós: "O serviço de bordo e a organização."
Contras: "A espera para o embarque."
Prós: "Comida e conforto"
Prós: "Pontualidade ! (O que infelizmente é pouco comum na TAP)"
Contras: "Atraso de 3h e meia, isto não é normal!"
Prós: "Embarque rápido. Tripulação cordial. O almoço tava excelente"
Contras: "Atendimento no check-in extremamente demorado. Eu queria fazer upgrade e não tinha ninguém no balcão da TAP pra atender. Tive q esperar minha vez na fila gigantesca da econômica. Assento nao fica flat bed. Entretenimento não era on demand. O café da manhã foi mto fraco."
Um voo para esquecer, debaixo de uma tempestade com ventos superiores a 100 km/h. Não conseguimos aterrar em Santiago, após 3 tentativas o voo foi desviado para Madrid. Após 3 h em Madrid sem assistência, nem alimentação nem água sequer, fomos encaminhados para autocarros para Santiago. Após um noite inteira de viagem, chegámos às 7:30h a Santiago. Reclamei junto da Air Europa por todas as situações e ao fim de muitos meses informaram que a reclamação não tinha fundamento pois a causa tinha sido o mau tempo, do qual a companhia não podia ser responsabilizada.
A aplicação da própria companhia não funcionava e não nos permitiu fazer o check-in mais facilmente.
Prós: "More legroom than other airlines, timely and in flight entertainment."
Contras: "If my plane wasn’t overbooked and I actually got on it. Instead I missed my connection in Barcelona and had to buy a new ticket from Barcelona to the US."
Contras: "Include the baggage fee in the price of the ticket"
Prós: "Flight was fine"
Contras: "Ticket/luggage issues not handled very well. Long wait lines. No notification of plane delay on monitors."
Prós: "A tripulação poderia cuidar mais das pessoas e não ficar foçada na venda de produtos. Não foi servido nem um cafezinho e nem um copo de água no voo de Amsterdã a Madri."
Contras: "Poderia ter mais espaco entre as cadeiras."
Prós: "The airplane"
Contras: "Flying on time"
Prós: "Check-in for bags was fast and the staff was very friendly."
Prós: "The crew was bilingual and very friendly."
Contras: "The TVs did not work. The sandwiches we had for breakfast were underwhelming, especially after having a 4.5 hour delay prior to boarding"
Prós: "Tudo. Ok"
Contras: "Tudo ok"
Contras: "Li vários comentários nos mais diversos lugares que a companhia era péssima, então me preparei para o pior. Que bom, pois tive a grata surpresa de voar em um avião novo, cheiroso e com bom entretenimento. Comida ok, foram dois serviços. Vôo tranquilo, tripulação não é simpática, mas é atenciosa. Cur"
Contras: "At check in, our carry-on bag was 1lb over weight and we were told we would need to check our two bags. We saw several individuals with much larger bags boarding the plane."
Prós: "The plane its so big and we arrived in barcelona on time its my second time."
Prós: "The plane was large and the seats very confy."
Contras: "The AirEuropa App, doesn’t work very well with IPhone, getting constantly error signs. I decided to change my seat after getting the boarding pass, but it was impossible. The app didn’t allow me."
Prós: "Embarque na hora e de forma tranquila, saída e chegada antes do horário, boa comida e tomada para carregar o celular."
Contras: "Não consegui fazer o check in pelo celular."
Prós: "NADA!! PÊSSOMO, TUDO!"
Contras: "A aeronave, não deveria está em uso!!! TERRÍVEL! Tudo ruim!! Ponham uma aeronave descente para fazer MADRID -PORTO! A Aireuropa, tenho certeza, tem aeronave descente, pôs jã voei com a AIREUROPA, no ultimo mês de Março! Nunca tinha voado em um amontoado de ferro velho, como essa aeronave de hoje!"
Prós: "Apenas a pontualidade!"
Contras: "Tudo na aeronave, comida"
Contras: "There was a 2 hours delay that caused me to miss my other flights, without any compensation or at least apology"
Prós: "The check in process was fast and the airport security was courteous. The seats were comfortable and the plane was pretty empty."
Contras: "One of the flight attendants, instead of waking us up gently to reposition our seats to the upright position to land decided to wake both my husband and I by abruptly reaching between us to get to the arm rest and do it herself. This was extremely rude and unprofessional."
Prós: "Pequena vantagem de preço em relação a outras companhias. Foram pontuais."
Contras: "Não é possível fazer check-in online, que foi demorado antes do embarque. A companhia não informa com exatidão o terminal e o gate de embarque até 2 horas antes. O assento bastante apertado, as refeições muito simples. Foi complicado planejar a ida ao aeroporto sem essas informações."
Prós: "Avião novo 787 muito bom"
Contras: "Desembarque demorou muito"
Contras: "Embarque!!! Péssimo, desorganizado, confuso, pessoas despreparadas"
Contras: "Entretenimento era muito fraco"
Prós: "clean plane food and drinks comfortable seats"
Contras: "warm and no way of adjusting a personal vent"
Prós: "O embarque foi muito rápido e fácil. A comida a bordo estava boa e o espaço entre as pernas era bom."
Contras: "O avião era muito antigo, não tinha sistema de multimídia individual. Um absurdo para um voo transatlântico. No lugar disponibilizavam acesso ao acervo de filmes através do Wi-Fi da aeronave ou utilização do mesmo conectado à internet, porém com valor surreal. 20 megabytes de dados por 7 euros?!"
Contras: "A low cost company trying to compete with bigger company and prices too high for what you got."
Prós: "A tripulação tem uma boa qualidade e tenta oferecer o padrão das outras companhias aéreas. Piloto parece ser muito experiente, decolagem e pouso perfeitos sem sobressaltos."
Contras: "Avião velho. Assentos com mal cheiro, estofamento desgastado e fino. Pouco espaço entre os assentos. Entretenimento antigo e sem variedade. Poderiam avisar com alguns dias de antecedência sobre a oferta de streaming no avião. Assim como disponibilizar pontos de recarga de celulares e tablets nos assentos. Em resumo o avião funciona sem problemas, mas o conforto deve ser atualizado urgentemente."
Prós: "Do atendimento da tripulação! Todos cordiais e atenciosos, além de muito pacientes."
Contras: "Da falta de cuidado com os aviões e da desorganização no dia que perdemos a conexão e demorou demais para providenciarem um ônibus para o hotel e na volta do hotel o ônibus nos deixou no terminal errado. Coisas simples, mas que demonstram uma falta de cuidado com os processos."
Prós: "I liked the Boeing 787"
Contras: "The service sucked. The crew speaks very weak English. The crew only comes around the cabin very few times. Not good on a 9 1/2 hour flight."
Prós: "The Embraer is a great regional aircraft."
Contras: "There are plenty of air bridges to use at Porto airport, but AirEuropa chooses to use a stand that requires busing passengers from the terminal and back. No IFE."
Contras: "An hour to check in is unreasonable and the having to go to a separate counter to pay for a bag was a joke."
Prós: "O check-in e o embarque foram pontuais e razoáveis. Apenas."
Contras: "Péssimos espaços entre poltronas e reclinação. Não tinha multimídia individual, para entretenimento deveria ser usado o próprio smartphone via wi-fi do avião, que só disponibilizada poucos (5) filmes ruins. Não há tomada para carregamento e o banheiro é mal conservado. Nunca usaremos novamente. Não vale o preço."
Prós: "Voo com avião novo, com espaço OK entre poltronas para o trecho."
Contras: "Tripulação mal treinada e antipática."
Contras: "I'm curious with Air Europa for not thoroughly detailing me at the time of booking about the extraneous and very unreasonable check-in baggage fee for €60!! For checkin in 1 bag at the counter! The website was deceptive in its wording with 1 baggag is free and the rest has a fee. Therefore, i understood that i didn't have to purchase a check in luggage fee. That right there is living expense that I depended on for my trip. Thanks Air Europa! The check-in agent and another Air Europa representative at the Madrid airport did little to anull my fee that I felt mislead about. That was terrible customer service! I tried to give my flight a chance, but the touch down landing was probably one of the worst jolted sloppy touchdowns I've experienced. I looked around to see other's surprised reaction. I don't know of how Air Europa stocks or current state of economy are; but after dropping €60 for 1 checked in luggage, I'd expect a free beverage or light snack provided. Even the hot tea was €2.50. Im not happy and warning other's not to use this airline."
Prós: "Preço mais baixo que encontrei nas pesquisas."
Contras: "Fila para check in. Fone de ouvido por 3 euros."
Contras: "Delayed, both ways"
Contras: "Scam of taking enormous amount of money from passengers for check in baggage. At the time of making the booking,your website didn't show how & where to pay for Che k in baggage but when I checked in at the airport I had to pay 60 euros each for check in baggage when I had paid only $50 for the airfare. I think it's highway robbery to charge so much for checkbin baggage by deceiving passengers of not providing the option to pay half the price at the time of purchasing the ticket. I would never book another ticket through your site & will make sure I tell everyone to do the same. I had worse experience ever."
Contras: "Row 35 should not be an option far too tight"
Prós: "Crew was nice"
Contras: "Air Europa lost my bag for 6 days. I picked it up at the airport finally the 7th day of my trip. They found it on day 3 but took 4 entire days to ship it from Boston. Awful. We were also delayed 3 hours in Madrid with no compensation, we got a "snack" voucher that totaled $5. It was terrible and I will never fly this airline again."
Prós: "Arriving plane was late and then there was added lateness because of a bag put on the plane without owner getting on plane -- perfectly fine otherwise, just a bit disorganized."
Contras: "Terrible line up for boarding."
Contras: "Kayak did not disclose that checking bags would cost extra. We got hit with a 60e checked bag fee at the airport. If it WAS disclosed it certainly wasn't in plain site on the mobile app. I checked back on the app to see if I had missed it disclosed somewhere but I still couldn't see it. So it's almost false advertising. Kayak should protect its users. Also, our checked bag that we paid the extra money for arrived late! After our flight was delayed over an hour by the way! Kayak should protect its customers better. Or at least make sure they're informed"
Prós: "Smooth flight. Quick flight."
Contras: "ALL food was sold to us. No movies."
Contras: "The ads! No food. Nice new plane though!"
Contras: "We flew twice in 2 weeks. One way the delay was 40m, back - 1 hour"
Contras: "Cabin crew were arrogant and didn’t allow us to storage our backpacks in the over head cabins."
Prós: "Brussels Airlines crew"
Contras: "Was really a great experience from start to finish."
Prós: "Conforto a bordo"
Contras: "Falta de pontualidade"
Prós: "It was Air Canada to Geneva and Swiss to Lisbon!"
Contras: "Leave on time Air Canada!!"
Contras: "Better boarding process"
Contras: "There is no entertainment which is ok. You had to pay for everything in flight. Their carry on luggage size allowance is smaller than any airline I’ve ever flown"
Contras: "To be given a blanket. And better choice in music"
Contras: "There was someone that pooped themselves, another that threw up, and the flight attendants were so rude. They kept spraying stuff in the air and even those of us sitting, so much in fact I had an asthma attack and had to use my inhaler. When I told the attendant, she said "theres nothing I can do," and kept spraying the air with this awful spray. The flight harmful to my health, exhausting, and uncomfortable. BEWARE OF THIS AIRLINE! I would have preferred not gone on my trip then fly this airline!"
Prós: "Good priority boarding"
Prós: "The crew at the gate as well as in the plane were tu nice and helpful."
Contras: "Juste the toilet were not so clean and smelled very bad."
Contras: "There is not much variety of what to watch- movies/tv. For a long flight it is a nightmare"
Prós: "Kindliness of crew"
Contras: "Impossibility to by drinks or did with bank cards"
Contras: "Switched plane from Brussels to United which saves us 3hrs but then they lost our luggage. This was after we asked them to double-check. They told us that our luggage had been logged-in to our new flight. We are very disappointed in Brussel airline and will not use them again."
Contras: "The boarding system blocked all twenty U.S. passport holders from boarding the plane. I argued with the gate agent who was defiantly stupid. Never again for this airline for any of us."
Contras: "Service was bad"
Prós: "Good flight overall- staff lovely"
Contras: "Limited food choices"
Contras: "Custums on JFK was not utilized to check a full plane with tourists. ESTA finger prints took more than 2 hours."
Contras: "Not enough space for my legs"
Contras: "Brussels - Prague 3 hours delayed, 2 of which were we were stuck inside the plane waiting for take-off. They didnt even give use a warning or anything about it."
Prós: "It is a quick trip which is nice."
Contras: "The staff for SN Brussles is very rude to Africans. They are super disrespectful and it is very obvious how tacist they are. It is uncomfortable flying witha stafflike that. Also our flight had electrical and engine problems at our first stop in Freetown. Once we landed in Monrovia, it took about 35mins for them to let us off the plane because the doors were not working and opening up. Once we finally got off the plane, it took a whole 2 hours for them to get our baggage e off the plane because spmething was wrong and they couldnot access the baggage to take it off. I am aware that planes can “fly with one engine”, but flying a plane with one engine along with it having electrical problems is not safe and A RISK! why take that risk of something bad happening, not only would lives of innocent people and their crew get lost, but that is a million dollar assest that could get lost and a PR nightmare. It is a shame they took that risk. They also dodnt tell us until we landed. Had I known before we took off at Freetown I would have gladly fot off and found another mode of transportation to get to my final destination. SN Brussels is know to send their sh*tty planes to Africa, because there are always problems with the planes heading to that continent. It is just another obvious proof of their racism."
Prós: "Da tripulação."
Contras: "Atrasos, serviços, ausência de refeições/ refeições pagas"
Prós: "Brussels Air ensured my safety. They made sure that the plane was airworthy."
Contras: "I was due to fly from London to Entebbe via Brussels. Sixteen hours after boarding the flight, I am still in Brussels. We try to complete the assignment another day. My criticism was the overoptimism of the captain how quickly things would happen and on arrival in Brussels the total unpreparedness of the ground staff to cope with half a plane load of people with connections having missed those connections."
Prós: "We loved the movie."
Prós: "The flight attendants on the trip from Brussels to NY were more friendlier than the flight attendants on the NY to Brussels leg of the trip."
Contras: "The sandwich that was served on the Brussels to NY leg of the trip was not great at all. The seats were hard on my behind."
Prós: "It actually tasted great!"
Contras: "Movie selection was weak."
Prós: "Crew was very pleasant and friendly. Departure and arrival was on time."
Contras: "Very narrow and uncomfortable seats."
Prós: "The crew was outstanding. All amenities were available."
Contras: "I can't think of anything."
Contras: "Service for my mom was great!"
Contras: "I was not allowed to get on board even though the plane was sitting at the airport still and it was the airlines delay that I made me late."
Prós: "Same as above"
Contras: "Same as above"
Contras: "Cramped seats, no video, paltry food service (the "continental breakfast" consisted of exactly one slice of banana bread). And lousy coffee."
Prós: "I was happy to see that I had a huge amount of leg room on both of the flight legs! - Very comfortable"
Prós: "Forgot they were on 24 hour time. Maybe send an alert about that."
Prós: "Que sendo uma AEROLINHAS low cost possa levar uma mala de23Kg. Isso foi excelente."
Contras: "Que o vôo demorou e perdi meu trem para ir desde Nice Saint Augustin até Nice Ville. Outra coisa que detestei, não sei culpa de quem foi...Se da aerolinha ou do aeroporto, foi a mudança de Gate umas 3x. Isso foi uma piada."
Prós: "We are not frequent fliers and I have been reading about legroom problems. Certainly not on Brussels Air. A delight."
Prós: "Problem was, my luggage didn't arrive. I am now in front of lost and found desk, expecting it will come one of next days. My additional problem is, I am traveling on Wednesday in remote area by car and need desperately my luggage!"
Prós: "Gentileza da tripulação."
Contras: "De graça, nem água. Tudo é vendido a bordo."
Contras: "Didn't get to find out gate number until 30 minutes before flight took off! Not good, too much stress and running.too"
Prós: "Everything about the airline"
Prós: "Leg room and food on board was pretty good. The flight crew was very friendly."
Contras: "The competence and effectiveness of the boarding crew was deplorable. Everyone looked and acted like it was their first day on the job. If I have a choice, I don't think I will ever fly this airline again. Brussels airport is also a confusing mess. You just wait in line after line with no clear direction. They left one of my bags behind in Brussels as well, and I have yet to receive an update on where it is."
Prós: "The crew seemed nice"
Contras: "I was literally in tears by the end of my flight because my back hurt so bad in the seats. When I was boarding, I had a two hour layover and I still had to run for my flight and they were already boarding when I got there. The food was tasteless. All I could do was try and sleep and pray the flight ended quickly."
Prós: "Fast Boarding"
Contras: "Was waiting for a lagguage over 30min at Tegel airport"
Prós: "The chocolate was delicious!"
Contras: "The food was not that good but edible."
Prós: "Love the flight from Brussels to Toronto, quick boarding process, love the entire crew friendly and helpful."
Prós: "The crew was nice"
Contras: "I paid for a ticket that includes a hot meal, but a day before the flight they changed their policy so I didn't get any meal. They even asked for money for a cup of water, and this is my red line. The seats recline and comfort is poor."
Prós: "great flight... great experience"
Contras: "...the girl in my row threw up in secret during landing"
Contras: "They didn't board me. The airport closes. An I need avisa ti get out. No body mention that to me!!"
Efficient boarding and check in Good comfortable plane Only issue was emails asking me to get Spanish QR Covid code. That was simple but whatever I uploaded to Vueling they told me they could not validate. As a result I had to do an airport check in They need clearer communication
A entregar das maletas (equipajes) demorou 1 hora.
Prós: "O assento nem por isso"
Contras: "Não tenho ainda uma ideia formada."
Contras: "Obrigaram eu e minha filha a pagar o despacho de duas malas de mão, tive que pagar 140 euros, que não tinha programado em gastar e ainda extraviaram uma dessas malas. Estamos indo para o hotel sem uma das malas."
Contras: "Aterrou com 1 hora de atrasado, excesso de bagagens de cabine, uma comissária de bordo mal educada."
Prós: "Atendimento no checkin com qualidade de informação"
Contras: "Os últimos assentos sem janelas são horríveis!"
Prós: "The crew was nice."
Contras: "The flight was delayed."
Prós: "Crew was very professional and styled with poise."
Contras: "Seat recline"
Prós: "Bancos espaçosos e confortáveis"
Contras: "Tempo de espera para a entrada no avião. Voo atrasado. Muito pouco entretenimento"
Contras: "Na escala no aeroporto de Oslo tivemos de sair porque as máquinas para check in automático só permitem fazer o check in de algumas companhias."
Contras: "Atraso de mais de 1h. Demora no desembarque de ônibus."
Contras: "Por primeira experiência com a companhia gostei bastante do preço e atendimento . O serviço de bordo não está incluso na viagem e não houve nenhum tipo de entretenimento."
Prós: "The crew was fast, but grumpy."
Contras: "Vueling delays flights."
Contras: "Most Vueling flight that I take are delayed"
Contras: "The seat area was dirty with broken biscuit crumbs - both seat and floor. The pocket in front of the seat (back of previous seat) was filthy with what looked like yogurt and chewing gum. Very unpleasant!"
Contras: "We had to wait for someone... Couldn't leave with out them. Departed an hour late."
Prós: "Good but not the delay"
Contras: "The flight was delayed by 2 hours so I missed my coach from Barcelona to valencia and had to pay €34.50 for another ticket can you please try to refund me this money."
Prós: "The crew are so helpful and friendly"
Contras: "Our flight was ridiculously delayed due to fog no fault of the airline but the communication was terrible"
Prós: "You need to add an N/A option, we didn't eat anything"
Prós: "Good leg room"
Contras: "30 minutes late - better than 2 hours with previous Vueling flight..."
Contras: "Seats are like deck chairs with no leg room"
Prós: "When check-in online I was given 1st row seats, as a result I was treated as an excellence customer. Great service."
Contras: "Delayed flight that was a connection and nearly missed my next flight"
Contras: "The flight was delayed for an hour which made me late for where i needed to be"
Prós: "Getting off the plane in Barcelona"
Contras: "Extremely poor service by the cabin crew. They were extremely lethargic and slow with service. So much so that numerous rows of seats with young families were never served. No announcement or apology, they just stopped serving as they needed to prepare to land. They knew from the start how long they would have to serve drinks/snacks but didn’t care and definitely did not go out of their way to ensure everyone would be served. The worst service or total lack of that I’ve ever had."
Contras: "Flights notoriously late Staff useless Service inexistant No information provided Avoid Vueling"
Contras: "Plane late Check in late What a joke first time flying with this joke company"
Contras: "Arrasou muito, quase 2 hrs"
Prós: "we reached our destination alive"
Contras: "We sat on the aircraft on the tarmac for two hours, no explanation. Food and drink were served 20 mins before landing, some people didn’t get a chance to have a drink. Staff were disorganised confused and rude. My debit card was handed to another passenger because the steward had no idea what he was doing. Beyond awful!"
Prós: "Seats were clean"
Contras: "Delayed flight which lead to then sitting in the plane on the runway awaiting a time to take off. Flight attendant didn’t serve the back half of then plane with drinks. Luggage Carousel kept changing."
Contras: "Delayed by almost 4 hours with no communication. By the time we found out we could get a meal voucher it was too late"
Contras: "Flight delayed, no gate information till 18:40 - when flight was supposed to take off at 14:40 - then gate overcrowded by passengers from 3 different flights all to the same place. Crew members didnt know how to handle the situation and over 200 did not board the plane. However once taken to the plane lucky passengers had to wait outside on runway for approximately 40 mins as cabin crew also did not know how to handle the situation. Those with assigned seats did not get them and those with luggage to go in the cabin were informed there was no more space and luggage had to be put in the hold. We finally boarded the plane at approximately 8:40 but could not take off for another 2 hours where we were stuck on a small cramped space on a plane full to capacity not having eaten anything for hours with no idea of the progress of the situation. In conclusion I expect every passenger should receive a refund for not only the extrodinary 8 hour delay but for the mismanagement of the entire situation."
Prós: "Nothing.... Very poor. Generally Vueling has a poor image but I took a chance nothing has changed"
Contras: "On board the plane I was told you have to pay for all the food drinks quite abruptly maybe because I had shorts on and a tee shirt the lady in question thought I did not have much money.....Never go by how somebody is dressed that's my advice to your airline staff...."
Contras: "On arriving two hours early to my flight I was told that I was being put on standby because the flight was full. Not sure how I got bumped from a flight that I bought a ticket for 3 weeks ago? Upon waiting at the gate I came to realise that 17 other people had also been bumped. How does an airline overbook a flight that much? We were led to the baggage claim and told to pick up our bags to be rechecked- then the flight attendants disappeared, giving us no further direction as to where to go or what to do. My bags did not arrive on the carousel, either did anyone else’s that had been bumped. We walked up to the check in desk only to be told to consult the baggage service desk downstairs. Upon doing that we were told to go back to the check in desk. After going to the check in desk again we were told to go to the customer service desk. After doing that and waiting another half hour, we were given new tickets and told that our baggage had left on our original flight and would be waiting for us in Barcelona once we got there. Our compensation for all of this hassle was only a free meal from the restaurant. When we went to the restaurant we were told that we were only allowed one of the cold sandwiches and a small drink. Absolutely appalling as we were starving and exhausted. All of the flights were also delayed, however all the boards continued to say they were ‘on time’. The board for the flight we eventually took said we were ‘on time’ despite the fact we were still standing at the gate at the time we were supposed to depart. After arriving on a flight 5 hours later than we should have arrived, We were then told by the baggage desk that the luggage had not arrived in Barcelona and were instead back in Paris. So the staff in Paris blatantly lied just to get us to leave them alone. No apology was offered at any point of this whole ordeal, no compensation other than a sandwich and a bottle of water, and i’m now left with absolutely nothing but the clothes on my back. Not even a complimentary toothbrush which has been given to me along with toiletries and a t-shirt the last time my bags were delayed. Absolutely appalling from all aspects of this whole company. I am sorry to say I’ve already booked my return flight, however after that flight I am never flying Vuelig again!"
Prós: "Crew and Flight attendants were helpful, responsive and cheerful before, during and after the flight."
Contras: "I was not able to check into the flight online as the Kayak link sent me to an unknown page. It was not an Iberia flight but was operated by Veuling airlines, however was still unable to check in by going directly to the Veuling website. If you're not going to be allowed to check in online, that is one, thing, but it isn't great to be given a link that doesn't work and then be nervous that you are not going to get on your flight. The boarding process should be changed as it is a free for all and people are waiting in line on the jetway, when really they are waiting for the buses. I believe the plane was at Terminal 2, so we had to switch terminals via bus. Just seemed as though there should be a better process for boarding than lining up down the middle of the terminal or manage the process differently as we were boarding buses."
Prós: "Friendly and helpful staff. Comfortable and decent legroom in the cabin."
Contras: "Slight delay on departure but not really an issue. Bit of a long wait for baggage in Barcelona on arrival but don’t think it’s Vuelings fault."
Prós: "Safe flight, good leg room"
Contras: "Delayed departure, delayed boarding"
Contras: "no food no drink all 2 flights"
Contras: "The flight was 2h delay and they didn’t give any information."
Contras: "I can't even begin to describe the horrendous experience..."
Prós: "cabin crew was friendly"
Contras: "ground staff was so trained to brush problems to the customers that never again Vueling, so bad experience compared to Ryanair..."
Contras: "The flight was cancelled after checkin . Trying to get an alternative was futile with no success.Had to drive 1000 km in the end. No announcements made in English. Plese advise how to get a refund."
Contras: "Very little legroom"
Prós: "Flight on time"
Contras: "Was made to put case into the hold at the gate, they said there wasn't enough room on the plane, got on, there was loads of space and loads of cases. Got to Barcelona and my Kipling monkey had been removed from case, either in Birmingham or Barcelona."
Prós: "The staff were nice, and we landed which is always a bonus"
Contras: "Almost missed the last aerobus because of the long delays. Long waits with boarding."
Prós: "Furious, Vueling is always late!!!"
Contras: "Always late,, they don't care!!"
Prós: "Staff were fine, lovely to check in online and not have to worry"
Contras: "Once onboard we sat for nearly an hour going nowhere"
Prós: "The Staff were very attentive and attractive!! Very Comfortable flight and well worth the money! I would only fly with Vueling to Barcelona! Amazing Experiance Thank you everyone"
Prós: "Excellent check in . Before time arrival."