Embarque atrasou 40 minutos. Poderiam ter avisado, estávamos na Louge da TAP e ficamos na fila desde o horário previsto ( 22: 45) até 23:25. Gostamos do conforto, menu e atendimento da equipe. Vamos voltar a usar a executiva da TAP.
Da falta de gentileza de um dos funcionários responsável pelo embarque, sem modos ao falar com os clientes.
O embarcar foi muito fácil. Está companhia pelo menos oferece água aos passageiros, e tem outras bebidas para venda. Só é pena não ser possível entregar a mala para o porão antes de passar a segurança à saída de Lisboa.
Atraso de ~1 hora. Falta de informação sobre o atraso.
Embarque poderia ser mais organizado. As pessoas poderiam ser orientadas desde o checkin a como proceder durante o embarque, para evitar aglomerações, e esperas de pé em fila.
Há café, água ou sumo de laranja
No mínimo uma garrafa de água.
As observações que fiz anteriormente se referiam a este trecho. Ao avaliar pensei que já o fazia da experiência geral. Espero que leiam e possam mudar, porque realmente me incomodou bastante.
Avião avariado... Atraso de 2h
Fiquei profundamente irritado por me enviarem a minha mala para o porão e depois no avião vi varias iguais e algumas ainda maiores.
A simpatia na cara dos comissários de bordo poderia ser melhor.
DO NOT FLY WITH THIS AIRLINE! To start with, we were charged an extra $100 for our carry-on baggage apparently being overweight. This was not something we were told about prior to flying or we would have packed differently. During our layover in Portugal, we were delayed. Once they started to board, we got on the bus and drove out to the plane. Upon arriving at the plane, there were already two other busses there that had not even offloaded yet since they were apparently still servicing the plane. We had to stand in a crowded bus for about 45 minutes packed in like sardines. So much for social distancing and covid concerns! The plane itself was uncomfortable and the service terrible. I have flown across the Atlantic many many times on other airlines and have always received amazing service. This was not the case with TAP. Other than a small glass of water, we were only served drinks one time. There were no refills or additional service, which for a 9-hour flight is unheard of. I hated every minute of my time with TAP and will never fly with them again even if someone offered me a free ticket.
Tripulação era boa , a companhia Tap é uma péssima companhia
Contras: "Meu vôo foi cancelado por conta da pandemia e 6 meses depois ainda não recebi meu voucher para fazer outro vôo. Atendimento é péssimo. Me sinto lesada pela TAP."
Contras: "All seats are uncomfortable on all planes"
Prós: "Amazing crew"
Contras: "Food was ok. Seat was crowded. Everything else was excellent."
Contras: "Snack at end of flight was good but lunch was not good and the dinner in Executive Class going over was not good"
Prós: "A simpatia dos comissários. Atenção aos passageiros e conforto"
Contras: "O cardápio"
Contras: "They don’t even give glass of water in business class. Terrible attention."
Contras: "O voo para o Porto foi cancelado por atraso e fui redirecionado diretamente para Madri"
Prós: "Comfortable seats with nice pillow and blanket"
Contras: "Boarding was awkward and slow."
Contras: "O voo partiu com um atraso superior a 1 hora"
Contras: "O embarque como sempre muito desorganizado e o entretenimento péssimo"
Prós: "Tudo 100%"
Contras: "Tudo 100%"
Contras: "Estar tudo 100%"
Prós: "Atendimento da tripulação"
Contras: "A questão da tecnologia e conforto, muuuuuuuito ultrapassado. Som péssimo, tudo muito, mas muito antigo mesmo."
Contras: "There was an undisclosed $120 baggage fee. The food was horrible and made me sick. We left nearly two hours late."
Prós: "Tripulação gentil. Comida boa para classe econômica. Assentos razoavelmente confortáveis."
Contras: "O sistema de entretenimento muito lento par aceitar os comandos. Embarque tenso devido greve dos aeroportuários em Lisboa."
Contras: "Passport control in Lisbon was awful and many people missed their flight in spite of them being made aware of the issue."
Prós: "unexpectedly comfortable seat on this particular flight, unlike my previous flights to/from USA"
Contras: "Long wait on crowded hot bus to the plane."
Prós: "Aeronave confortável"
Contras: "Entretenimento nulo, péssimo Tripulação não muito gentil"
Prós: "De nada"
Contras: "Tripulação rude Sem água nos banheiros Vários itens do menu sequer foram oferecidos"
Prós: "O atraso só foi de 30 minutos."
Contras: "Processo de faturação de bagagens caótico. Colaboradoras de terra indisponíveis para ajudar e prestar esclarecimentos. Tripulação antipatica. Avião alugado a outra companhia."
Prós: "Eu e meu marido pedimos comida especial, frutos do mar, uma ótima pedida pois veio bacalhau de almoço e um outro peixe de lanche, adoramos. O atendimento de terra foi bom com bastante atenção ao meu sogro com mobilidade reduzida."
Contras: "A troca dos assentos dos meus sogros, sendo que meu sogro precisa de assistência, precisava ficar junto da sua esposa. Como é precisa reservar espaço para a cadeira de rodas, eles alteraram os assentos do meu sogro, e com isso ele sentaria sozinho numa poltrona sem possibilidade de mobilidade para ele, trocaram o assento da minha sogra mas para o local onde meu sogro não consegui sair para ir ao banheiro, ele chegou a se molhar um pouco pois não pode ir ao banheiro. O voo atrasou e passamos por várias turbulências, cheguei a enjoar."
Contras: "Vôo com atraso."
Prós: "Clean plane, nice crew"
Contras: "No entertainment at all"
Prós: "Não houve contratempos"
Contras: "at check-in agent said we did not have coverage on our ticket for our 2 -50lb bags dispite informing her that we were covered and had no problem on our arriving flight to Portugal - we had to pay 196 Euros or leave our bags in Portugal Additionally we had ordered a wheelchair to assist my wife to the gate - which we also had our arriving flight - agent said she had no record of it. She said we could wait which we did and waited 2 hours to obtain a wheelchair (and came close to missing our plane) not to mention the stress associated with the whole check in process"
Prós: "Seleção automática do assento"
Contras: "Refeição disponibilizada."
Prós: "Tripulação excelente, atenta às necessidades dos passageiros e prestável"
Contras: "Lugar pouco confortável. Animação sofrível, aparelhagem antiquada com poucas hipóteses de escolha. Escassos canais de música"
Contras: "Não tem opção de entretenimento via app"
Our flight was delayed taking off by an hour then we sat, with the seatbelt light on, for another hour. There was not enough overhead baggage space so there was a lot of arguing and jostling people around. There was not enough leg room to sit comfortably and the seats were very narrow, even for a thin person like myself. We were served bread with cheese, a mini muffin and a child size yogurt. The only good thing about the flight was that it was short. At the airport, we had to ride a bus to the terminal upon arrival.
Prós: "The crew really was excellent! Superb landing. I didnt feel a bump."
Contras: "It was a great flight! I could have been upgraded to business class but other than that...superb"
Prós: "When I landed to Casablanca I noticed my final flight is delayed over 8 hrs to the next morning. The staffs were extremely rude (walked away when I asked for my bag retrieval) and minimally helpful and dishonest. I missed the hotel shuttle that's arranged and when I took a taxi on my own the next day I was scammed."
Contras: "The airline should've informed me earlier so I could have changed my final destination travel plan. Also the staffs need to be courteous, professional and empathetic"
Prós: "Departed on time."
Contras: "Food is not the best."
Contras: "Nothing at all"
Prós: "The crew was friendly and accommodating"
Contras: "The plane was delayed a few hours and no good reason was provided. The seats were not comfortable and the food was not good. Many of the televisions and chargers didn't work. bathrooms were dirty"
Contras: "Embarque péssimo. Extraviaram nossas malas. Não preciso falar mais nada."
Prós: "They changed the flight dates and won’t refund my money, so I couldn’t take the flight I paid for."
Contras: "They changed the flight dates and won’t refund my money, so I couldn’t take the flight I paid for."
Contras: "Flight was delayed by"
Prós: "Nothing , the flight was overbooked and they did very little to fix it"
Contras: "We were sent from terminal to terminal and we are now on a flight with Alitalia today"
Prós: "Amazing cabin crew"
Contras: "Not waiting forever"
Contras: "Pontualidade da saída dos voos. Equipe de embarque no Marrocos muito desorganizada."
Prós: "Do serviço de bordo e de ter conseguido ganhar um upgrade para a classe business."
Contras: "As poltronas já necessitam de um novo estofamento, pois encontram-se rasgadas em vários pontos."
Prós: "Procedimento de check-in."
Contras: "O espaçamento entre poltronas."
Prós: "Crew did a great job, they were very courteous friendly and professional. Also I was very pleasantly surprised to see no baggage fees!"
Prós: "Security seems paramount to them"
Contras: "Dont think the left hand knows what the right hand is doing... showed my passport 5 times to get on the plane"
Contras: "Péssima companhia primeira vez que voei pra nunca mais"
Prós: "Comida estava boa"
Contras: "Imagina um voo de 3h sem poltrona reclinável apertada vide que eu tenho 1,84 de altura! Sem entretenimento nenhum!"
Prós: "Comida e bem servida o tempo todo"
Contras: "o banheiro estava podre e não tinha papel já no meio da viagem muito menos sabonete e quem dirá papel toalha!"
Prós: "very bad not clean sting like bad smell in the flight"
Prós: "We had a tight connection and they bussed us to the next plane. Awesome."
Prós: "I liked most of things there a specialty the crew they provided more which is good"
Prós: "Apsar do atraso de 60 minutos por conta da espera da conexão que vinha de Lisboa, o vôo foi tranquilo. Tripulação mais simpática que no vôo da ida. Comida pior no prato principal mas com adicionais gostosos. Avião antigo mas confortável e bem conservado. Check-in tranquilo e rápido. Entretenimento com bons filmes mas falta a opção de legenda em português. Só tem em árabe. E os filmes são todos em inglês ou francês. Fornecem travesseiro, cobertor, protetores de olhos e meias."
Contras: "O prato principal de carne foi muito ruim! Mas os complementos eram gostosos, como filé de truta, tortinha, chocolate."
Prós: "Me surpreendeu a qualidade do vôo com a Royal Air Maroc. Vôo em avião novo, no horário."
Contras: "não tem serviço de bordo por ser vôo curto. pela mesma razão não funciona o wifi pois o avião não sobe a 10000 metros."
Prós: "Atendimento em terra rápido e gentil, comida excelente para a média servida em aviões. apesar do avião 767-300 ser bem antigo estava em bom estado, com espaço para pernas muito bom,e eu tenho 1,87m. vôo tranquilo."
Contras: "a tripulação é simpática, especialmente os homens mas uma das moças trabalhava com vísivel mau humor e “bufando”. atraso de 30minutos na decolagem e na chegada. tela de entrenimento com bons filmes mas somente em inglês e francês e legenda em árabe."
Prós: "Left on time. Friendly crew members and good food"
Contras: "Old plane. Needs a fixer upper"
Contras: "Flight was overbooked. Had an issue getting my ticket 2.5 hours prior to schedule flight departure. Flight was originally scheduled to leave at 4:30. It was first delayed to 8:50 p.m. Then further delayed to 10:00 p.m. Plane left Casablanca much later than 10:00 p.m. which caused a very late arrival to IAD airport, 2:30 a.m. Boarding was a disaster. Stayed in line for over an hour not knowing if the plane was going to take off from Casablanca. No water was distributed and no communication was shared with the passengers until the crew announced boarding."
Prós: "Boarding process, check in process."
Contras: "Delayed flight, no entertainment, food same thing."
Prós: "Espaço entre os bancos é bom."
Contras: "O embarque foi desorganizado e demorou bastante. Ficamos mt tempo parados dentro do ônibus e do avião e não nos deram satisfação, mas algo estava errado, pois conferiram nossos bilhetes novamente depois de todos os passageiros sentados. O voo só saiu 1 h 10 min depois do horário. E a higiene do banheiro precisa melhorar."
Contras: "Houve atraso para decolar. Mas foi nos dada a justificativa do espaço aéreo congestionado."
Contras: "Worst experience I ever had"
Contras: "Delayed flight as they waited their passenger from Barcelona to arrive. Total chaos at baggage claim"
Prós: "Foi servido salmão no jantar. Estava muito bom!"
Contras: "As telas das poltronas não funcionaram durante a viagem toda. O voo saiu atrasado. Banheiros com pouca manutenção."
Prós: "Refeições, tripulação, atenção ao cliente.. são maravilhosos"
Prós: "Da atenção que eles deram quando esqueci q minha mochila no aeroporto e me levaram para recupera-la"
Prós: "Not much"
Contras: "Complete disorganization, no communication, terrible at keeping the schedule, untrustworthy. Overall a poor airline and experience for me"
Contras: "A whole bank of monitors (at least 6, maybe more that I could not see behind me) in the center part of the cabin was non-functional during the entire 7 hour flight, despite one crew member promising to restart or reboot the system. While he did eventually reboot, it made no difference. The monitors did not work the entire flight."
Prós: "Tranquilidade e alimentação deliciosa."
Contras: "Check in demorado. Estavam testando uma máquina de controle que não funcionou, trouxeram outra que demorou a carregar. Ficamos parados na fila por mais de 40 minutos e os funcionários em volta sem saber o que fazer."
Prós: "Announcements were in many languages (English, Arabic, French, Portuguese) Flights departed and arrived precisely on time"
Prós: "Business class seats were comfortable. Food was good to excellent. The flight was a good value."
Contras: "They are a little stingy showing you the booze but perhaps that's because it was ramadan. The BC lounge in casablanca has no alcohol during ramadan but did have wine at least when it wasn't ramadan (the 1st leg of our journey)."
Prós: "Business class seats were comfortable. A meal was served despite the short duration of the flight. The had wine, but you had to ask for it. Maybe because it's Ramadan, I don't know."
Contras: "MINHAS MALAS FORAM EXTRAVIADAS !!! Ontem no voo com escala de CASABLANCA (Marrocos) para São Paulo - Guarulhos, tive 6 malas extraviadas: milha filha, meu marido e minhas, contendo remedios prescritos (meu marido e minha filha tem remédios dentro das malas), POR FAVOR, PRECISAMOS DE AJUDA!!! vOO: original: MILÃO, escala MARROCOS ( Casablanca), VOO AT 955, MILÃO 29/04/2018 e AT 215 CASABLANCA 29/04/2018"
Contras: "Both of the aircraft I took today were substandard. Parts were missing and broken. The staff on the first was surly. The check-in process was a mess. Why print zones on a boarding card when RAM never uses zones? No announcements in the boarding area. And on and on. Worst airline I've ever flown on. And I've flown on more than a hundred. You can't expect people to visit if you can't provide the professional service they deserve. Also..., what's with Moroccan security? Why should I have to clear customs for national flights?"
Prós: "The staff were kind and courteous. Our family loved being able to stay in a hotel during our layover in Casablanca."
Prós: "Left on time, landed on time, good legroom, not too packed. Bags arrived."
Contras: "No movies, no wine. Couldn't check-in earlier than 3 hours and had a long wait, so had to bring our luggage into town with us."
Prós: "Nothing at all"
Contras: "Everything, Check inn to slow, boarding was a disaster, the seat was awful, not IFE, awful food, couldn’t be worse"
Prós: "Plane was fine."
Contras: "There was not enough food on an 8-hour TA flight and the airline charged us $85(!) to check carry-on if all of our carry-ons were over 22 lbs. Neither was clearly alerted to us before buying the ticket. Normally, I pay attention to these things, this was terrible. Very unhappy."
Prós: "There was no wifi or entertainment. The flight was delayed for 2 hours and no updates given. My bags never made the next connection and still looking for them with Norwegian."
Prós: "To be still alive"
Contras: "The airplane internal pressure is off, the temperature is hot ( in the middle of the winter) no water if not asking, no food or any form of assistance ( rang the attendant signal nobody paid attention to it ) garbage left all over the place while the stewards are chit chatting for the entire flight, the landing then felt like the airplane was falling apart. Someone couldn’t find their hand on luggage and the attendants told him to go to look at the lost and found in the middle of the night in a deserted Newark airport after a 8 hours flight without offering to help him with the impossible task ..... another 4 passenger looked also distressed at the luggage delivery since they obviously couldn’t find their luggage. Never again Wamos and never again Norwegian for covering up such a bad quality service..... real con artist trick that I didn’t expect from a reputable company"
Prós: "It’s the only direct flight from New York to Budapest."
Contras: "Mobile boarding pass didn’t work. Had to go back from security to check-in desk to get paper pass. When getting the pass the staff told us that our carry-ons (!) were overweight amd made us move things into our personal bag. The bags each weighed 20 pound were regulation size and we had no checked luggage. Flight was then delayed by two hours for no ostensible reason. The seats were incredibly tight in economy. The food was airplane food. Can’t really complain give low expectations."
Contras: "The plane was delayed 2h10mins then we had to wait for the packages for 1h30mins. Terrible airplane, no space."
Prós: "I liked that we got here a little early. I was pretty hungry, kinda wish they had give a free snack"
Contras: "The guy at check in in Paris was a dick. Like he liked going to his job to be pessimistic about sverything"
Prós: "Very smooth and easy flight. Left on time and arrived a few minutes early."
Contras: "There was an entertainment system onboard but it was not turned on. No one had access to any entertainment. The cabin was kept totally in the dark except for the mealtimes. I wanted to read my book but couldn’t and I had to use my phone’s light to fill out the immigration form. I found this very irritating."
Prós: "Professional, polite and caring crew members."
Contras: "The seats were a little bit to small. Uncomfortable if you are not skinny."
Prós: "Efficient and timely once we boarded but they made us wait a long time"
Contras: "I didn’t like the ground crew at Newark. They were rude and unprofessional. Our flight left after midnight. Everyone wanted to sleep. They should have kept the lights dim. But they were on bright all night!"
Prós: "Friendly staff"
Contras: "Missing luggage. Please help me!!! Many valuables inside That cannot he replaced. I was bringing items for my wife who we just got married. Please help."
Contras: "The plane was very old and dirty. My seat was loose so it was very rocky and difficult to sleep. No leg room at all."
Contras: "I didn’t know you could make a long haul flight so uncomfortable."
Contras: "Expensive luggage check. Flight delayed 1 hour. No entertainment options. Seats appeared to be broken and cramped. No service whatsoever."
Contras: "I’ve flown on Norwegian before and have always had positive experiences but this time it was horrible. I was offered no drinks or food and when I asked a flight attendant if I could purchase some he said he would be right back and never came back. The tv didn’t work at all so I could order things through that."
Contras: "Crew members took A LOT of storage bins for their luggage leaving limited space to passangers. With not knowing what to do crew members added to chaotic atmosphere during boarding. They were also loud. Flight was also late, again."
Prós: "Clean bathroom"
Contras: "Passengers in front of us recline their sets all the way we felt compressed.screen was not working no air above us no cans for drink no USB port on the flight boarding very disorganized flights always late customs wait very long"
Prós: "The crew was mediocre - seemed nice relative to the rest of the experience"
Contras: "Horribly old plane, with 0 leg room and the person in front of you basically reclined into your lap. Infotainment system was >20 years old and did not switch on for anyone. Was supposed to be supplemented by Wi-Fi on personal devices which also did not work for anyone. In case you may think to read as a back-up, overhead lights also didn’t work. Pretty miserable experience."
Contras: "No reading light, no movie, no music, no earphone."
Prós: "The flight was smooth."
Contras: "The man at the check in desk tried to charge me 80 Euros for checking luggage, though he made an exception once I explained that the original flight to Paris had been cancelled and we had spent $2400 on a day-of replacement ticket. Boarding was bizarre; we were bussed from the gate to the tarmac and left to wait for about 20 minutes."
Contras: "Delayed, old cabin, no entertainment, no food options, inexperienced crew, 8hrs without so much as offering a bottle of water!"
Contras: "The 2 women at the checking -in desk said there were no priority checked baggage tags for my luggage even though my ticket was business."
Contras: "Delayed flight"
Contras: "Boarding was delayed but there was no announcement for the reason. Just waited for 45min on the line."
Contras: "It was about 14 degrees on the aircraft. We were freezing."
Contras: "Everything else - the flight was canceled at the very last minute and rescheduled with another airline 7 hrs later"
Prós: "The crew where well dressed , polite attentive and caring. Plane was clean an on board entertainment was fantastic & kept the kids busy for a long time. We will definitely be happy to fly with them again"
Contras: "The Kosher meals where absolutely terrible. Gray turkey was just inedible Bread had mold on it."
Contras: "Where do I begin? Ticket price: for the price I paid I expected service as good as on other planes I flew in the past - I didn't get it. The plane was OLD. There was no way of following flight route, we didn't know where we were and what time it was. Why? Because the plane was too old to offer it. The food was bad. Not to mention that it run out of milk!!!! Only 2 crew members spoke Polish. That wasn't a problem for me but I know that many people choose native airlines because they feel comfortable knowing that the crew speaks their language. Entertainment was poor. The movies offered were old. No games to keep kids busy, etc. Again, the plane was old. The plane wasn't clean. The only good thing about this flight was how fast the plane made it to Poland. We had an hour delay from the start yet we made it to Poland ahead of scheduled arrival."
Contras: "We have arrived 2 hours and 15 min before the flight time. To get to check in it took us 1.20 min!!!! There was huge line for the check in and only 3 staff members were working and helping to check in! Its summer season this plane was full!! Lot should have more crew members assisting to attract more customers to flight with them. The price of flying with LOT is higher that other flight to Europe but the service is the worst. If you want to sell more tickets and attract more customers you need to offer satisfactory service to people."
Prós: "The crew was very helpful and positive, including going out of their way to put together a vegetarian meal for me when I had forgotten to order one."
Contras: "We were put on a EuroAtlantic plane that had been specially chartered. It was dirty, the seats were uncomfortable, my entertainment screen didn't work, and the food was disappointing (although as I said, the crew helped me with a vegetarian meal. On most flights I find there's a vegetarian option so I usually don't worry about ordering it in advance. On this flight there wasn't, which was a mark against it, but the crew's willingness to help was a positive aspect). The cabin was also very bright even when the lights were out--some overhead lights were on and the screens were set to very high brightness, making it difficult to get any sleep (face masks were not provided). Overall it reminded me of flying in the "bad old days" before decent food and higher quality service became standard."
Prós: "Well air conditioned plane. Prompt service. Timely departure and arrival."
Contras: "Entertainment system has been turned off 1h20min prior to landing."
Prós: "The hosts were exceptionally attentive and accommodating."
Prós: "I got a seat with nobody next to me, stewardesses and stewards were good, entertainment ok."
Contras: "Only thing I didnt like was there was no room for overhead bags probably due to the fact that LOT airlines allowed people to bring more than one carry on on."
Contras: "unxpierience crew"