Funcionários prestativos, bons filmes pra ver, boa comida também. A decolagem atrasou um pouco por conta da chuva, o que não foi culpa da companhia.
Hablaron de la posibilidad de reembolso de dinero y lo que reembolsaron fueron solo 41 dólares de los 147 que costaron los dos tiquetes. Un robo total.
A simpatia na cara dos comissários de bordo poderia ser melhor.
Ckin and bording were great! Top team in Porto.
Tripulação era boa , a companhia Tap é uma péssima companhia
Contras: "O uso de mascara não foi obrigatório"
Contras: "Easy checkin, friendly staff, nice quick flight"
Prós: "The crew was super nice. Everything went smoothly."
Contras: "My gluten free meal had a carrot cake... the first ingredient was Wheat! If you have any type of allergy do not trust their food!"
Contras: "30 min late, exaggerated extra charge for a small suitcase, food was a dry sandwich."
Prós: "Pontualidade e simpatia da tripulação"
Contras: "Comida, vergonhosa. Bebidas ok"
Prós: "Nothing the crew was mean and rude I’ll never fly TAP air Portugal again"
Prós: "Nice crew."
Contras: "We were waiting for a long time in the bus from the airport to the aircraft. Once we got to the plane, we were waiting inside the bus again."
Prós: "O voo foi razoavelmente estável o que denota preocupação do piloto com o conforto dos passageiros."
Contras: "Atendimento à bordo, e o que foi servido no de bordo."
Prós: "O atendimento da tripulação e o conforto do nosso assento"
Contras: "Oferecer o início do embarque às prioridades por lei e não à categoria premium."
Prós: "Assento bom, preco bom, viagem optima"
Contras: "30 min atraso"
Prós: "A atenção da tripulação"
Contras: "O entretenimento no avião, muito limitado."
Contras: "O voo foi cancelado por atraso. Fui encaminhado à Madri direto de Lisboa com um atraso de quase 2 horas"
Contras: "They turned the air conditioner to a higher temp to accommodate a few complaints and the rest of us suffered. First and cabin crew had it at a refreshing temp . For the last 20 minutes of the flight they turned it down again. To late"
Prós: "The crew was good. The plane was clean. The snacks provided were good."
Contras: "The flight was delayed so that could improve. There were no entertainment options. It was a short flight but at least they should have a audio channel or something."
Prós: "Tripulação muito simpática"
Contras: "Atraso de uma hora"
Prós: "Nada de extraordinário para elogiar."
Contras: "O voo partiu com mais de 1 hora e meia de atraso e o serviço de bordo poderia ser melhor. Tive fome durante o voo. E os comissários de bordo poderiam ser mais gentis."
Prós: "A comida era boa"
Contras: "Atraso de uma hora, assentos do mais desconfortavel que existe"
Prós: "Great crew and good seat with enough space."
Contras: "Overall is fine !!!"
Prós: "On time flight, good service"
Contras: "Long wait for deposit luggage . Food could be much better."
Contras: "Assento muito apertado"
Prós: "Com pouca ou nenhuma opção de voo direto para Portugal, a TAP fica como a opção de quem quer um pouco de decência nesse percurso."
Contras: "O atendimento é bastante impessoal, e eu, como sou muito tímido, tenho receio de pedir um copo de água e ser negado. A utilização dos banheiros após as primeiras quatro horas de voo fica impossível"
Contras: "Não terem extraviado minha bagagem em um voo direto."
Contras: "Not enough space for hand luhggage. Changed gate very short before boarding. No gluten free meal available on board."
Prós: "A limpeza da aeronave"
Contras: "A comida é pouca, muito pouca."
Prós: "Would appreciate a voucher for how bad the Flight was. Seriously UAL is using a plane last built in 2004? UAL only cares about taking people’s money not a wonderful flying experience!!!"
Prós: "seat comfortable, crew , quietly professional"
Contras: "larger leg room"
Contras: "Ontem tripulação pouco experiênte"
Contras: "O katering tem de ser melhorado, não se justifica pagar 1180 euros ida e volta e comer uma Sandwich básica!"
Contras: "Avião velho Tela para filmes pequena e sem nitidez"
Contras: "Houve um atraso de 2h. Meu assento não foi o mesmo que eu havia marcado. Um pouco enrolado na hora do embarque. Mas apesar de tudo isso, achei o comandante e a tripulação excelentes!"
Prós: "A tripulação era competente e simpática!"
Contras: "Aeroporto sem meios de embarque"
Prós: "A comida era boa."
Contras: "A qualidade do pãozinho servido precisa melhorar."
Prós: "Um voo sem nada para elogiar em especial e sem nada para criticar"
Contras: "especialmente, faltou entretenimento de bordo"
Prós: "Really nice crew, good food and wine, very attentive and accommodating. I’m used to flying spirit and Norwegian and this was a huge upgrade, though there’s not much in flight entertainment. Definitely good and cheap. Will fly again."
Prós: "A chegada"
Contras: "Sem tela de entretenimento foi disponibilizado um Ipad com 5 filmes. Vergonhoso o serviço para um voo intercontinental!"
Prós: "airlines could have mentioned that the second leg would require going thru security again and would take a very long time and that I should do this immediately after disembarking even though a gate had not yet been assigned. As A consequence of an intensive interview process before boarding the international leg of the trip (initially only two reps processing everyone on the plane for a few minutes each) the plane left the gate late. It also lost another 15 -20 minutes in flight making it 30 minutes late and I missed my connection in Miami necessitating me to spend a night in a motel and finish my flight the next day."
Contras: "Had the crew enabled me to be first off the plane I would have made the connection but I lost an additional 20-25 minutes being seated in the rear of the plane"
Prós: "The tripulation are very nice people."
Contras: "The space between seats are small."
Contras: "Não fiz este voos pq houve atraso no Porto e tive de trocar."
Contras: "Atraso do voo, mais de 5 horas de atraso para a hora de chegada prevista, com uma espera de mais de 2 horas dentro do avião"
Contras: "Atraso de 3h e meia, isto não é normal!"
Partida com 2 horas de atraso
Had a drunk guy by my side trying to mess up with me
Devia ter opção de carregamentos por USB
Contras: "Lanche gratuito."
Contras: "Não apanhar chuva no embarque."
Contras: "The flight was delayed because of meteorological issues, and the time we had to wait on the plane could be minimized with some food and water"
Prós: "Agradou ter conseguido um preço low costs. Mas sinceramente poderia ter pago um bilhete mais caro e voado noutra companhia com mais conforto ."
Contras: "Demasiados atrasos. Temos que esperar o embarque a céu aberto na chuva e no frio. Péssimo ... E não tem nada para pessoas alérgicas a lactose e glúten."
Contras: "Stress dos restantes passageiros dado os atrasos. A culpa não é da empresa, visto o preço não estou a espera de comida nem de mordomias."
Contras: "Correu tudo normalmente"
Prós: "Pontualidade e tripulação atenciosa"
Contras: "Tudo me agradou. Não serviram comida nem houve entretenimento."
Contras: "Supostamente só se pode levar uma única mala, presenciei pessoas sem prioritário e sem mala extra a embarcarem com dois volumes o que é injusto para quem se preocupou a controlar a bagagem incluindo a dificuldade que é não utilizar mala de senhora para além da bagagem."
Contras: "Rude staff, unprofessional"
Contras: "Informações sobre o voo e faixas para checkin no balcão mais barata !"
Prós: "Simpatia da tripulação"
Contras: "Atraso de 1 hora"
Contras: "Para além de estarmos dentro de umas gaiolas em pé, quase uma hora sem sequer nos dizer nada, fomos a pé debaixo de chuva até ao avião. Crianças e bebês a serem forçados a ir debaixo de chuva. Entretanto chegamos ao avião e não tivemos autorização para entrar, ficando debaixo de chuva... enfim. Depois disso, quando aterramos não tivemos autorização de sair porque o Hospedeiro de Bordô chamou a polícia para acompanhar um dos passageiros. E para variar... Tivemos de permanecer sentados em espera para podermos sentir. Enfim. No mínimo ridículo."
Contras: "Houve um atraso e não avisaram. Ficámos em pé imenso tempo para embarcar como se o voo estivesse a horas."
Prós: "Gostei da tranquilidade do voo"
Contras: "Atraso uma hora"
Contras: "O atendimento poderia ser melhor, mais explicativo sobre as dificuldades do cliente que não entende do sistema e estar em hotel. Isso dificultou a comunicação. A atendente geral no posto de atendimento muito arrogante."
Prós: "Tripulação prestativa e simpática."
Contras: "Voo atrasou mais de 40 minutos."
Prós: "Apesar de ser um suplemento à tarifa, a opção Plus facilitou o acesso e a prévia marcação de lugares"
Contras: "Atraso de 1h30 na partida Desconforto dos acentos Ruído no avião"
Prós: "Tudo muito bem organizado"
Contras: "O espaco entre os bancos e ao menos água deveria ser ofertada"
Contras: "Priority line...."
Prós: "Amazing crew"
Contras: "It would be nice if the back of the chair was reclining"
Contras: "Nao poderem entrqr trlles mais pequenosque mtos sacos d viagens precoa ebgnadores fica uma viagem prevo TAP"
Prós: "There was nothing that I liked about Ryanair airlines"
Contras: "A kiosk center will be easier for check in at the airport. People would not miss their flight or complain about crowdiness. Paying for a boarding pass in absurd. If a person paid for their flight they should not have to pay for a boading pass. The Ryanair App has technical difficulties"
Prós: "Voo... aterragem perfeita. Tripulação de cabine muito profissional."
Contras: "Comunicação do atraso muito tardio. Muito tempo para sair. Muito tempo em táxi....toda a experiência antes de ter o avião no ar foi má. Falta de comida a bordo (típico do último vôo do dia....mas não devia ser assim)."
Contras: "Desde a organização das informações para realização do Check-in até o atendimento durante o voo, a empresa deixa muito a desejar. Principalmente no quesito bagagem. Prestem muita atenção, pois eles não informam adequadamente sobre o despacho de bagagem, fazendo com que você desembolse valores absurdos no aeroporto."
Prós: "The price of the flight"
Contras: "1 hour late departure"
Contras: "Perdi todas as minhas conexões"
Prós: "We got there eventually"
Contras: "No updates on why we were late. Then checked us in after the time of them posted delay just to make I stand 20 minutes outside in cold enough temperatures that you can see your breath. Why bring us outside? Ryanair is horrible"
Prós: "A experiência no embarque foi PÉSSIMA, com a companhia RYANAIR, rnão desejo relatar nada do que tenha gostado."
Contras: "A companhia RYANAIR, não deixa claro a política de bagagens e na hora do embarque cobra por valores não informados antecipadamente."
Contras: "Voo com atrazo elevado"
Contras: "They didn’t turn the cabin lights off on a 11 pm flight!"
Prós: "Ship flight arrived 20 minutes before"
Contras: "Big person on very small space Disturb quite a lot"
Prós: "Seats were roomy. Staff were friendly"
Contras: "50euro per bag for check in! Very delayed departure. More money to sit next to spouse and more money to have one carry on bag-- which was for medications."
Prós: "Gostei da experiência pois agora sei que não voarei mais com a companhia."
Contras: "Detestei o atraso de 1h20min, não gostei dos atendentes e nem da falta de profissionalismo. péssima empresa, não recomendo a ninguem. pouco espaço entre as poltronas, confusão e falta de respeito no embarque, sem contar que trocaram o portão de embarque 3 vezes e a região do portão 1 vez, de S para U, tudo isso de ultima hora e sem comunicação no alto falante do aeroporto."
Contras: "Horrible experience. Queued on foot at gate for ages including 15 mins waiting on tarmac outside plane in blazing sun. Luggage took one and a half hours to appear after landing. Ridiculous baggage arrangements which seem to be designed to save Ryanair airport handling charges. You take your bag through security as hand baggage which means no liquids but then it’s put in the hold and you have to wait for it on arriving. As usual with Ryanair, maximum inconvenience to passengers."
Contras: "They delayed the flight from 8:55 to 10:15 but we didn’t board until about 11. They left us outside in the cold and extreme wind instead of having us just stay inside until the plane was ready. When I complained the employee said there was a woman onboard with a wheelchair and they didn’t have a way to get her off. When we finally got on takeoff was delayed another hour. They blamed all of this on air traffic control staffing in France, didn’t take any responsibility for the delay with the wheelchair. Ryanair is a disgrace."
Contras: "The guy at the boarding did not know the procedures for a non EU passport and kept me waiting for so long because he had not sure if my visa was real. He did not even check my passport if I had a visa. I paid for priority and ended as a lat person in the queue. Then a woman came and checked my passport and saw the visa and could not see any problem with it. I want to know why did a pay for priority services if the person at the boarding does not even know anything. Is the company going to reimburse the company for the time waiting and bring the last one?"
Contras: "1- A comida parece a Comida servida nos Anos 70, muito básica com sabor Indústrial típico da Aviação. Tipo de comida que pelo aspecto e sabor nos faz sentir desconfortável e com náuseas. 2- Uma viagem transatlântica num Avião velho e desactualizado o barulho e a vibração do motor, principalmente junto a janela é tanto que não me permitiu dormir, mesmo sendo uma viagem de 7 horas (de Toronto, Canadá até Lisboa Portugal. 3- Inizisténcia de qualquer tipo de Entertenimento! Ausência total de monitores ou televisores não podendo assim assistir a nenhum tipo de programas ou filme., que agrava, principalmente quando se viaga com crianças."
Contras: "More one and half hour fight delay. Plus terrible queue at border control."
Contras: "Danificaram uma das minhas malas."
Contras: "Waiting time, unfriendly crew, pilot out of the cabin chatting with the door wide open."
Contras: "got sick and was not able to make flight but was refused a refund."
Contras: "Received emails about baggage, the policy stated that any cabin baggage beyond 1 would be checked for FREE in the hold. My wife and I both arrived with a small carry-on bag and a backpack. Upon arrival to Lisbon the attendant told us we needed to pay40euro each for the extra bag because it was slightly bigger than the bag “tester” box. (It fit sideways but not long ways). We showed the email about the free checked bag and she said because it was too big we had to pay 40 euro each. After a while we agreed. She then told us just to go to the gate, it would be ok. At the gate we had the same conversation with a different attendendent, this time it was 50 euro a piece! She said there was nothing she could do and just like that we are out 100 Euro. Do not fly with these Crooks!"
Contras: "We are senior travelers and were unable to check in early due to tecnology issues. So we we went to the airport early. We arrived a half hour before the check in deadline ended. There were not enough agents at the booth and we waited and waited. By the time we finally got service we were past the two hour deadline, and we were charged an additional 220 euros. This was not due to an error on our part. We want afull refund. If we donnot receive some sort of satisfaction, rest assured we will never fly your airline again. Nor will we recommend it."
Contras: "I paid for business and there were no TVs or any entertainments from Portugal to Boston on Airbus 321. The seats barely reclined so basically I was charged for business and got a premium economy seat. They do not have a business section, never flying with them again."
Prós: "Professional, friendly crew. Good food."
Contras: "No in flight entertainment - SATA app, WiFi did not work."
Prós: "Crew did the best they could"
Contras: "We flew near hurricane Lorenzo and the flight was the bumpiest I’ve ever had"
Prós: "Clean plane and friendly crew. Excellent landing."
Contras: "No entertainment system. SATA internet did not work"
Prós: "Simpatia da tripulação, assento espaçoso, voo sem incidentes."
Contras: "Atraso do voo, mas justificado pelas más condições climatéricas."
Prós: "Voo normal"
Contras: "Lanche pobre"
Contras: "Do not exit anymore"
Prós: "The flight was changed from 9:20pm to 4am. Then they bumped me to the next day because they oversold the flight. So I missed 1 1/2 days of my retreat."
Prós: "Tight seats, but freee wine makes up for it!"
Prós: "Nice crew"
Contras: "No entertainment. Or difficult to access."
Contras: "My brain new luggage was very badly damaged"
Prós: "Flight crew was very nice."
Contras: "Could not pick seats when buying tickets through website. Had to call airline separately, which we did. However, actual tickets that we received at airport were for different seats. Happened to another couple on our flight as well."
Contras: "There were 2 other couples in the situation described above. We waited in line and got to the agent first, but upon realizing he had more than one couple in our situation, he agreed to help us all as a group. He gave us our tickets for the new flights one by one. When we got onto the aircraft we realized that we were in the far rear of the plane and the two couples (4 tickets) BEHIND us in the original line were given tickets in the business class portion of the plane, all the way in front. We were seated between two screaming babies and their parents, cramped in an aisle and middle seat. When I originally booked the reservation, I had paid extra money for the seats we preferred. Our new flight gave us the worst seats on the plane while giving the couples behind us in line the best."
Contras: "Expect major delays ."
Prós: "Pontualidade. Tripulação"
Contras: "Assento avariado"
Prós: "All the expectations are met: on time, professional staff, average comfort, ok food."
Contras: "Rowdy older passengers"
Prós: "very friendly airline...thank you."
Prós: "The crew were very kind very professional"
Contras: "No entertainment at all"
Prós: "Nice crew, good food and free wine."
Contras: "Flight was delayed and they charge extra for seating next to each other."
Prós: "Everything was on time. Good flight."
Contras: "My seat was broken and would not stay in upright position. They took too long to serve dinner."
Contras: "5 hrs delay and missed all connecting flights. Airline initially rescheduled flight 2 days later. Called Kayak and got no support. Kayak agent told us to keep pushing the airline. After 2 hrs of "working" with the airline, we were able to fly into Madrid the following day. Had to spend extra money for hotel room and car rental in Madrid because our final destination was Sevilla. Will never work with Azores or Kayak again. BTW, did we mention that while "working" with Azores to reschedule flight, we were booked to fly into an island off of Africa. Luckily, we followed up online with the changed itinerary."
Prós: "Flight staff was professional, vegan meal was decent, good leg room"
Contras: "Seats were fairly hard and uncomfortable for a long flight"
Prós: "Everything was smooth and comfortable."
Contras: "There is no in- flight entertainment."
Contras: "Delayed 4 hrs; boarding agent couldn't give any details (meanwhile me kids are screaming); seats were narrow and I couldn't lift the armrest up out of the way. Food was terrible. No entertainment visible from our seats and the headphones didn't work. Flight from BOS was much of the same. NEVER FLYING SATA AGAIN!"
Contras: "Airline was 2 hours late and missed our connection which made us miss our first port for our cruise we then had to make other arrangements while the airline did nothing to help. I would NEVER FLY with them again."
Prós: "The flight itself was fine."
Contras: "The process of checking in for this flight was horrendous. First of all, I was planning to carry on my bags and check in online. However, the online system wouldn't let me print my boarding pass, so I had no option but to wait in line at the airport. I arrived over 2 hours before my flight, and the scene was jaw dropping. The line to check in on Azores Airlines wrapped all the way around the terminal and was divided into three separate sections so that people could continue pass through the airport. There was no Azores Airlines staff to be found to provide directions or manage the situation, so people kept going into the wrong lines not knowing what the heck was going on. It actually turned out several people had waited in line for an hour for a different flight before realizing they were in the wrong line. Anyways, after a mind-numbing, almost two hour wait, I checked in and went to my gate. The whole flight was delayed since the check-in was so slow. I have no idea what the cause of such a terrible check-in line was, but the Azores Airlines management at the Providence Airport are definitely doing something wrong, and I will avoid flying from there again at all costs!"
Contras: "It was seven hours delay. What do you think about that?"
Prós: "Quick Easy check in, great flight and staff!"
Contras: "Delayed, no reimbursement, ac was off while we just sat on the runway, missed my connecting flight. Meanwhile all their other flights were delayed also. I couldn't believe how hot it was for so long on the plane. Worst flight I've ever been on"
Contras: "Way too warm, uncomfortable seats, no entertainment"
Prós: "Nothing-will never fly this airline again"
Contras: "Long delay, no apologies, uncomfortable all around"
Contras: "They sold me a flight jknowing it was delayed by more than 13 hours"
Prós: "Crew was very good"
Contras: "Check-in process was unusually slow and the flight took off 30 minutes late."
Contras: "DELAYS, BAD CUSTOMER SERVICE, NO ACCOUNTABILITY."
Contras: "Long delay not on time"
Prós: "The flight was delayed for 2 hours. The movie was horrible. No ones speakers worked. Serive was fine"
Prós: "Smooth ride. The pilot communicated well. Food/drinks were good. Airline stewards were polite."
Contras: "The boarding process was disorganized"
Prós: "everithing is good"
Contras: "Delayed 4 times without explanation. No option to select vegetarian meal at time of ticket purchase or check in. Boarding is a free for all. No order, just a mass of people funneling in to get through the gate. Then had to get on a shuttle bus to the plane... which took us to the wrong plane. Boarding the plane is also a free for all. The disorganization must have at least doubled the required boarding time."
Contras: "Flight was cancelled"
Prós: "The flight crew was absolutely wonderful and very helpful with our 3-year-old son. He keeps asking to go on plane again because of how attentive they were and made his trip very enjoyable."
Contras: "No entertainment at all. The seats could have more recline as it was an overnight flight and nearly impossible to sleep. The trays for business class are so close that it is awkward and uncomfortable to use."
Prós: "Very very very budget. Old aircraft, poor service, overall negative experience."
Contras: "The seats were very cramped, small and poor. The staff was unresponsive. The lights were on all night (red eye!) and the meal service was unnecessary (12 midnight?!)."
Contras: "The 12 hour delay without being told why. We would be told we would leave at a certain time and then it was cancelled, told a different time and it was cancelled, and told again, etc was suppose to be in Lisbon in the morning, arrived in Lisbon near midnight."
Contras: "Ponta Delgada ground staff misguided us with less than 30 min to catch connecting flight..."
Prós: "serves wine for free."
Contras: "No entertainment, seats are extremely small and uncomfortable."
Prós: "Doss improved from first experience but still mediocre; staff friendly overall"
Contras: "Late departure, affecting connecting flight"
Prós: "It was a economical flight. The food was pretty good as well."
Contras: "We had changes to pretty much every leg of our flights. One was delayed by 2.5 hours. I understand that flights get delayed but they hardly gave us any information as to what was going on. The flight was pretty smooth but the flight attendants didn't seem interested in our comfort. They weren't rude but they weren't pleasant either. I guess I'm used to a different style of service that I did not receive on Azores."
Prós: "Flight was on time. Staff was courteous."
Contras: "Food was average. No entertainment."