Informação mais clara sobre testes necessários
Fiquei profundamente irritado por me enviarem a minha mala para o porão e depois no avião vi varias iguais e algumas ainda maiores.
Prós: "Fast boarding, welcoming staff. Good experience"
Actually getting my checked luggage back would have been nice
Contras: "Meu vôo foi cancelado por conta da pandemia e 6 meses depois ainda não recebi meu voucher para fazer outro vôo. Atendimento é péssimo. Me sinto lesada pela TAP."
Contras: "It was delayed on our way to destination. Also wish it was a direct flight to ponta delgado instead of going through lisbon. It was too much back and forth."
Contras: "Informação e não mentir"
Prós: "Nothing the crew was mean and rude I’ll never fly TAP air Portugal again"
Prós: "Muito amáveis, o avião cômodo ainda na classe econômica, bom serviço de bordo"
Prós: "Kind staff. We were served a very healthy snack which was also delicious. Flight was delayed due to fog in Porto but oh well! No big problema."
Contras: "No delays."
Prós: "Crew was nice."
Contras: "My family wasn't given a choice on the meal they were given which was hard because most of them don't eat fish (it was codfish). One of the flights was delayed 2 hrs & then didn't take off for 40 mins after the two hours because boarding wasn't started til 10 mins before it was scheduled to takeoff"
Contras: "Ao menos fosse pontual, mas, ao contrário, atrasou uma hora e meia."
Prós: "Nothing stood out. Legroom was ok."
Contras: "Boarding was confusing and poorly managed."
Prós: "Extremely friendly flight crews, never hesitate to help with a smile on their face!"
Contras: "The layover situation needs to be improved. When you give 50 minutes, there really isn’t enough time to deplane, get through the check point, and make it to the terminal. We were told to run like animals in the airport in order to not miss the flight."
Contras: "sonho com um dia crianças menores de 4 ter local separado para viajar. Neste voo, mais uma vez, sempre tinha uma criança chorando. 80% do voo chorando. Um tremendo desrespeito com outros viajantes."
Prós: "A comida era boa"
Contras: "Atraso de uma hora, assentos do mais desconfortavel que existe"
Prós: "A tela era grande e com touch bom"
Contras: "Banheiro. Estava com a trava quebrada e sem água de torneira."
Contras: "Assento mais apertado do que eu já usei em outra cias para voos longos"
Prós: "Organizado e no tempo correto."
Contras: "Conforto dos bancos."
Contras: "O embarque como sempre muito desorganizado e o entretenimento péssimo"
Prós: "Espaço muito espaço"
Contras: "Se melhorar estraga"
Contras: "Very courteous crew, very much attentive to the passengers needs. The entertainment has to be improved. Not very user friendly."
Contras: "Not enough space for hand luhggage. Changed gate very short before boarding. No gluten free meal available on board."
Contras: "Estar tudo 100%"
Contras: "Pouca experiência da tripulação"
Contras: "O katering tem de ser melhorado, não se justifica pagar 1180 euros ida e volta e comer uma Sandwich básica!"
Prós: "Tripulação gentil. Comida boa para classe econômica. Assentos razoavelmente confortáveis."
Contras: "O sistema de entretenimento muito lento par aceitar os comandos. Embarque tenso devido greve dos aeroportuários em Lisboa."
Contras: "Dinner (entree, salad, shrimp appetizer, roll, and flan) and breakfast (fruit,croissant, roll,meat, cheese) were delicious -- but left us stuffed.Outstanding service. Milk or creme with coffee would have been nice."
Prós: "Serviço excelente"
Prós: "Eu e meu marido pedimos comida especial, frutos do mar, uma ótima pedida pois veio bacalhau de almoço e um outro peixe de lanche, adoramos. O atendimento de terra foi bom com bastante atenção ao meu sogro com mobilidade reduzida."
Contras: "A troca dos assentos dos meus sogros, sendo que meu sogro precisa de assistência, precisava ficar junto da sua esposa. Como é precisa reservar espaço para a cadeira de rodas, eles alteraram os assentos do meu sogro, e com isso ele sentaria sozinho numa poltrona sem possibilidade de mobilidade para ele, trocaram o assento da minha sogra mas para o local onde meu sogro não consegui sair para ir ao banheiro, ele chegou a se molhar um pouco pois não pode ir ao banheiro. O voo atrasou e passamos por várias turbulências, cheguei a enjoar."
Contras: "Nada de mau a apontar"
Contras: "Alguns comissários eram extremamente grosseiros. Meu marido foi tirar uma foto dentro do avião e um deles fez ele apagar a foto dizendo que não podia tirar fotos lá! Um absurdo! A televisão de entretenimento é da idade da pedra e mal funcionava. Não tem carregador USB e o banheiro estava muito sujo. Poltronas com zero conforto e o espaço para as pernas é um dos menores que já vi. Não viajo mais com a TAP."
Prós: "A chegada"
Contras: "Sem tela de entretenimento foi disponibilizado um Ipad com 5 filmes. Vergonhoso o serviço para um voo intercontinental!"
Contras: "Aeronave é mais velha"
Prós: "Tripulação excelente, atenta às necessidades dos passageiros e prestável"
Contras: "Lugar pouco confortável. Animação sofrível, aparelhagem antiquada com poucas hipóteses de escolha. Escassos canais de música"
Contras: "It was nice to get a snack but the quality was mediocre."
Prós: "Pontualidade ! (O que infelizmente é pouco comum na TAP)"
Contras: "Atraso de 3h e meia, isto não é normal!"
Prós: "On time!"
Contras: "That I had to pay for my check in bag on my return trip. Was told the ticket I booked didn't include check in bags. Whan my trip going to Portugal on Azores Airlines did. Someone shout step in and change this practice. Very confusing for the traveler"
Prós: "Embarque rápido. Tripulação cordial. O almoço tava excelente"
Contras: "Atendimento no check-in extremamente demorado. Eu queria fazer upgrade e não tinha ninguém no balcão da TAP pra atender. Tive q esperar minha vez na fila gigantesca da econômica. Assento nao fica flat bed. Entretenimento não era on demand. O café da manhã foi mto fraco."
Contras: "Horrible Terrible airline Tap"
Prós: "Tripulação educada."
Contras: "Encosto com pouca inclinação ."
Prós: "Simpatia da tripulação"
Contras: "Estava frio demais dentro do avião!"
Prós: "Aeronave nova e tripulação simpática"
Partida com 2 horas de atraso
Disembarkation at Seville airport was in a part of the airport distant from the main facility. We used stairs to leave the plane then had a very long walk to the luggage area and Covid monitors. They could do much better.
Had a drunk guy by my side trying to mess up with me
Devia ter opção de carregamentos por USB
Prós: "I wasn't allowed to fly as the Scottish government said non essential travel wasn't allowed and I wasn't allowed the opportunity to get a voucher for my flight"
Contras: "Seeing as I wasn't allowed to fly l could have been offered a voucher or someone at Ryanair help could have answered my question about my flight"
Contras: "Lanche gratuito."
Contras: "The flight was delayed because of meteorological issues, and the time we had to wait on the plane could be minimized with some food and water"
Prós: "Agradou ter conseguido um preço low costs. Mas sinceramente poderia ter pago um bilhete mais caro e voado noutra companhia com mais conforto ."
Contras: "Demasiados atrasos. Temos que esperar o embarque a céu aberto na chuva e no frio. Péssimo ... E não tem nada para pessoas alérgicas a lactose e glúten."
Prós: "I like the assistant she tried to help me at the check in with the extra kilo even though I was a bit stressed and she was too but she need to listen what the costumer says because there was a mistake"
Contras: "Make the payment for the extra kilo at the same place at the check in point PLEASE I can’t spend 1hr and a half on only the baggage check in and if I want to pay for an extra kilo I have to go another place and wait again a looot The plane was too cold The chair in the plane like a rock stone sitting on There was a mistake in the ticket because of the baggage I’m sorry but it was a bit hard"
Contras: "Stress dos restantes passageiros dado os atrasos. A culpa não é da empresa, visto o preço não estou a espera de comida nem de mordomias."
Prós: "Pontualidade e tripulação atenciosa"
Contras: "Una linea area dedicada a transoprtar mercancia humana. No se porque no le cobran por respirar en el avion. No es para las peronas que esperan atencion."
Contras: "Supostamente só se pode levar uma única mala, presenciei pessoas sem prioritário e sem mala extra a embarcarem com dois volumes o que é injusto para quem se preocupou a controlar a bagagem incluindo a dificuldade que é não utilizar mala de senhora para além da bagagem."
Prós: "O voo em si foi ótimo. O trajeto e comissários tranquilos"
Contras: "Teve atraso e troca de gate antes do voo. Então a poderia seguir com mais pontualidade. E um atrativo seria um agrado aos passageiros. Como um petisco e suco , por exemplo! No mais. Tudo correu bem!"
Contras: "Having to walk and wait is not the way to run an airline. We even paid extra for priority and there is no difference Ryan should learn from Southwest Airlines."
Contras: "a tripulação do avião cancelou o acesso à gate antes da hora prevista tendo arrancado, deixando mais de 6 clientes em terra. é inexplicável esta forma de actuação tendo em conta que quem paga pelo serviço deveria aprimorar e dedicar-se a prestar um bom serviço. para mim a gota de água, não volto a contratar serviços a esta companhia."
Contras: "Informações sobre o voo e faixas para checkin no balcão mais barata !"
Prós: "Simpatia da tripulação"
Contras: "Atraso de 1 hora"
Contras: "more cheap, hahaha"
Prós: "Apesar de ser um suplemento à tarifa, a opção Plus facilitou o acesso e a prévia marcação de lugares"
Contras: "Atraso de 1h30 na partida Desconforto dos acentos Ruído no avião"
Contras: "O atraso do voo 45 minutos e a espera pelo autocarro para nos levar à saída do avião (10 min) !"
Contras: "Instruções de embarque mais clara entre prioritário / não prioritário."
Prós: "The flight was excellent, crew very friendly and available."
Contras: "At the time of boarding the person who was checking the boarding pass was extremely thick checking the luggage, I think the app should explain better about the purchase of luggage (which sizes include the purchase)."
Prós: "Amazing crew"
Contras: "It would be nice if the back of the chair was reclining"
Prós: "crew were cheerfull"
Contras: "Ryanair are fleecing customer regarding the wheelie carry on bag. Customers should be told about their new 'rules' and all the extra costs at the point of purchasing the the ticket as when you add the extra costs on the flight is no longer a bargain and flying with BA is a much better option."
Prós: "We got there eventually"
Contras: "No updates on why we were late. Then checked us in after the time of them posted delay just to make I stand 20 minutes outside in cold enough temperatures that you can see your breath. Why bring us outside? Ryanair is horrible"
Prós: "The stay"
Contras: "Ridiculous long wait even though Ryanair said to still go for the original time. 9hours in the airport is not good enough"
Contras: "They didn’t turn the cabin lights off on a 11 pm flight!"
Prós: "Cabin crew very good, lovely flights out and back but food sparse. Lots in the in flight magazine but seemingly little on board. I was v hungry!! Mr O'Leary, love the cheap flights and booking system fine but you could make more money from better food options. Pity."
Contras: "Much waiting in line for most of an hour bofore gate opens and incredibly slow inflight food service"
Contras: "Everything ! Delay, no info (absolutely no info! Regarding the delay. I would never, ever choose RyanAir again !"
Contras: "Atraso de 35min. Tripulação pouco interativa. Condição agressiva, q se repercutiu na aterragen"
Contras: "Hidden fees everywhere!! Worst experience ever and I’ve been traveling all month long!!!"
Prós: "Seats were roomy. Staff were friendly"
Contras: "50euro per bag for check in! Very delayed departure. More money to sit next to spouse and more money to have one carry on bag-- which was for medications."
Prós: "Gostei que a experiência chegou ao fim e serviu para nunca mais voar com a empresa."
Contras: "Detestei tudo, me fizeram pagar novamente a mala para despachar, pois falaram que as 2 malas extras que comprei estavam indicadas para a ida da viagem e não uma para ida e uma para volta. O voo atrasou 2h40min e ficaram dando desculpas de todas as formas possíveis. Ficamos parados dentro do avião por 1 hora até conseguir finalmente sair do chão. Pouco espaço para as pernas. Te obrigam a pagar para escolher onde quer sentar (se tiver em mais que 1 pessoa, na hora que fizer o check in te colocam de proposito um na frente do avião e outro no fundo, para que voce pague para trocar de lugar). No balcão de informações da empresa eles não conseguem resolver nada e se livram do problema que qualquer reclamação deve ser feita no destino final."
Contras: "We arrived at the airport over 90 minutes before our flight and were never warned we’d be charged a hefty fee if we didn’t check in ahead of time. We did try to check in prior, but there was an error in my confirmation code and it didn’t work. They told us we couldn’t get on our flight, then charged us $487 euros to take a different flight and required us to check all our bags! A total scam and they were extremely rude!!"
Prós: "No alert upon booking that any bags whatsoever are included in the price. We ended up paying to bring bags onboard and check bags. Turning a reasonable flight into a very expensive one."
Contras: "There is no Ryan Air ticket counter. Only a bag drop. Be prepared to get the complete run around. We can 3 hours early and thank god."
Contras: "The flight itself, the process to get a boarding pass and the fact we were charged for a boarding pass. Not specified tonprint out ahead of time, no reminder email. Very uncomfortable"
Prós: "Keeps to schedule. A high performing low cost airline."
Contras: "Cost of the food and drinks but I’ll still fly with Ryanair again."
Contras: "1- A comida parece a Comida servida nos Anos 70, muito básica com sabor Indústrial típico da Aviação. Tipo de comida que pelo aspecto e sabor nos faz sentir desconfortável e com náuseas. 2- Uma viagem transatlântica num Avião velho e desactualizado o barulho e a vibração do motor, principalmente junto a janela é tanto que não me permitiu dormir, mesmo sendo uma viagem de 7 horas (de Toronto, Canadá até Lisboa Portugal. 3- Inizisténcia de qualquer tipo de Entertenimento! Ausência total de monitores ou televisores não podendo assim assistir a nenhum tipo de programas ou filme., que agrava, principalmente quando se viaga com crianças."
Contras: "O atraso na partida de cerca de 1 hora."
Prós: "Do espaço entre as poltronas da frente! Apenas isso!"
Contras: "O voo atrasou uma hora!"
Prós: "O voo em si foi bom"
Contras: "Um atraso de 2h e estar 30 minutos com o avião parado e sem o AC ligado"
Contras: "do tempo de espera"
Prós: "Priority was priority boarding and crew was pleasant."
Contras: "Flight was delayed for over a half hour. The flight crew did not say why."
Contras: "We are senior travelers and were unable to check in early due to tecnology issues. So we we went to the airport early. We arrived a half hour before the check in deadline ended. There were not enough agents at the booth and we waited and waited. By the time we finally got service we were past the two hour deadline, and we were charged an additional 220 euros. This was not due to an error on our part. We want afull refund. If we donnot receive some sort of satisfaction, rest assured we will never fly your airline again. Nor will we recommend it."
Contras: "Landing was shockingly scary, staff not so friendly, seats were dirty"
Prós: "The flight was short"
Contras: "A plenty of offering thing to buy"
Contras: "I paid for business and there were no TVs or any entertainments from Portugal to Boston on Airbus 321. The seats barely reclined so basically I was charged for business and got a premium economy seat. They do not have a business section, never flying with them again."
Prós: "Professional, friendly crew. Good food."
Contras: "No in flight entertainment - SATA app, WiFi did not work."
Prós: "Crew did the best they could"
Contras: "We flew near hurricane Lorenzo and the flight was the bumpiest I’ve ever had"
Prós: "Clean plane and friendly crew. Excellent landing."
Contras: "No entertainment system. SATA internet did not work"
Prós: "Simpatia da tripulação, assento espaçoso, voo sem incidentes."
Contras: "Atraso do voo, mas justificado pelas más condições climatéricas."
Prós: "Voo normal"
Contras: "Lanche pobre"
Contras: "Do not exit anymore"
Prós: "The flight was changed from 9:20pm to 4am. Then they bumped me to the next day because they oversold the flight. So I missed 1 1/2 days of my retreat."
Prós: "Tight seats, but freee wine makes up for it!"
Prós: "Nice crew"
Contras: "No entertainment. Or difficult to access."
Contras: "My brain new luggage was very badly damaged"
Prós: "Flight crew was very nice."
Contras: "Could not pick seats when buying tickets through website. Had to call airline separately, which we did. However, actual tickets that we received at airport were for different seats. Happened to another couple on our flight as well."
Contras: "There were 2 other couples in the situation described above. We waited in line and got to the agent first, but upon realizing he had more than one couple in our situation, he agreed to help us all as a group. He gave us our tickets for the new flights one by one. When we got onto the aircraft we realized that we were in the far rear of the plane and the two couples (4 tickets) BEHIND us in the original line were given tickets in the business class portion of the plane, all the way in front. We were seated between two screaming babies and their parents, cramped in an aisle and middle seat. When I originally booked the reservation, I had paid extra money for the seats we preferred. Our new flight gave us the worst seats on the plane while giving the couples behind us in line the best."
Contras: "Expect major delays ."
Prós: "Pontualidade. Tripulação"
Contras: "Assento avariado"
Prós: "All the expectations are met: on time, professional staff, average comfort, ok food."
Contras: "Rowdy older passengers"
Prós: "very friendly airline...thank you."
Prós: "The crew were very kind very professional"
Contras: "No entertainment at all"
Prós: "Nice crew, good food and free wine."
Contras: "Flight was delayed and they charge extra for seating next to each other."
Prós: "Everything was on time. Good flight."
Contras: "My seat was broken and would not stay in upright position. They took too long to serve dinner."
Contras: "5 hrs delay and missed all connecting flights. Airline initially rescheduled flight 2 days later. Called Kayak and got no support. Kayak agent told us to keep pushing the airline. After 2 hrs of "working" with the airline, we were able to fly into Madrid the following day. Had to spend extra money for hotel room and car rental in Madrid because our final destination was Sevilla. Will never work with Azores or Kayak again. BTW, did we mention that while "working" with Azores to reschedule flight, we were booked to fly into an island off of Africa. Luckily, we followed up online with the changed itinerary."
Prós: "Flight staff was professional, vegan meal was decent, good leg room"
Contras: "Seats were fairly hard and uncomfortable for a long flight"
Prós: "Everything was smooth and comfortable."
Contras: "There is no in- flight entertainment."
Contras: "Delayed 4 hrs; boarding agent couldn't give any details (meanwhile me kids are screaming); seats were narrow and I couldn't lift the armrest up out of the way. Food was terrible. No entertainment visible from our seats and the headphones didn't work. Flight from BOS was much of the same. NEVER FLYING SATA AGAIN!"
Contras: "Airline was 2 hours late and missed our connection which made us miss our first port for our cruise we then had to make other arrangements while the airline did nothing to help. I would NEVER FLY with them again."
Prós: "The flight itself was fine."
Contras: "The process of checking in for this flight was horrendous. First of all, I was planning to carry on my bags and check in online. However, the online system wouldn't let me print my boarding pass, so I had no option but to wait in line at the airport. I arrived over 2 hours before my flight, and the scene was jaw dropping. The line to check in on Azores Airlines wrapped all the way around the terminal and was divided into three separate sections so that people could continue pass through the airport. There was no Azores Airlines staff to be found to provide directions or manage the situation, so people kept going into the wrong lines not knowing what the heck was going on. It actually turned out several people had waited in line for an hour for a different flight before realizing they were in the wrong line. Anyways, after a mind-numbing, almost two hour wait, I checked in and went to my gate. The whole flight was delayed since the check-in was so slow. I have no idea what the cause of such a terrible check-in line was, but the Azores Airlines management at the Providence Airport are definitely doing something wrong, and I will avoid flying from there again at all costs!"
Contras: "It was seven hours delay. What do you think about that?"
Prós: "Quick Easy check in, great flight and staff!"
Contras: "Delayed, no reimbursement, ac was off while we just sat on the runway, missed my connecting flight. Meanwhile all their other flights were delayed also. I couldn't believe how hot it was for so long on the plane. Worst flight I've ever been on"
Contras: "Way too warm, uncomfortable seats, no entertainment"
Prós: "Nothing-will never fly this airline again"
Contras: "Long delay, no apologies, uncomfortable all around"
Contras: "They sold me a flight jknowing it was delayed by more than 13 hours"
Prós: "Crew was very good"
Contras: "Check-in process was unusually slow and the flight took off 30 minutes late."
Contras: "DELAYS, BAD CUSTOMER SERVICE, NO ACCOUNTABILITY."
Contras: "Long delay not on time"
Prós: "The flight was delayed for 2 hours. The movie was horrible. No ones speakers worked. Serive was fine"
Prós: "Smooth ride. The pilot communicated well. Food/drinks were good. Airline stewards were polite."
Contras: "The boarding process was disorganized"
Prós: "everithing is good"
Contras: "Delayed 4 times without explanation. No option to select vegetarian meal at time of ticket purchase or check in. Boarding is a free for all. No order, just a mass of people funneling in to get through the gate. Then had to get on a shuttle bus to the plane... which took us to the wrong plane. Boarding the plane is also a free for all. The disorganization must have at least doubled the required boarding time."
Contras: "Flight was cancelled"
Prós: "The flight crew was absolutely wonderful and very helpful with our 3-year-old son. He keeps asking to go on plane again because of how attentive they were and made his trip very enjoyable."
Contras: "No entertainment at all. The seats could have more recline as it was an overnight flight and nearly impossible to sleep. The trays for business class are so close that it is awkward and uncomfortable to use."
Prós: "Very very very budget. Old aircraft, poor service, overall negative experience."
Contras: "The seats were very cramped, small and poor. The staff was unresponsive. The lights were on all night (red eye!) and the meal service was unnecessary (12 midnight?!)."
Contras: "The 12 hour delay without being told why. We would be told we would leave at a certain time and then it was cancelled, told a different time and it was cancelled, and told again, etc was suppose to be in Lisbon in the morning, arrived in Lisbon near midnight."
Contras: "Ponta Delgada ground staff misguided us with less than 30 min to catch connecting flight..."
Prós: "serves wine for free."
Contras: "No entertainment, seats are extremely small and uncomfortable."
Prós: "Doss improved from first experience but still mediocre; staff friendly overall"
Contras: "Late departure, affecting connecting flight"
Prós: "It was a economical flight. The food was pretty good as well."
Contras: "We had changes to pretty much every leg of our flights. One was delayed by 2.5 hours. I understand that flights get delayed but they hardly gave us any information as to what was going on. The flight was pretty smooth but the flight attendants didn't seem interested in our comfort. They weren't rude but they weren't pleasant either. I guess I'm used to a different style of service that I did not receive on Azores."
Prós: "Flight was on time. Staff was courteous."
Contras: "Food was average. No entertainment."