Avaliações de hóspedes
Avaliação geral
6,1
Bom
Baseado em 493 avaliações
Global
6,4
A embarcar
6,4
Conforto
6,1
Tripulação
7,3
Entretenimento
4,5
Comida
6,0
Saltar para o conteúdo principal
Informações sobre Azores Airlines
| Código IATA | S4 |
|---|---|
| Rotas | 46 |
| Rota principal | Ponta Delgada (Açores) Aeroporto João Paulo II to Lisboa Aeroporto Humberto Delgado |
| Aeroportos em que opera | 14 |
| Aeroporto principal | Ponta Delgada (Açores) Aeroporto João Paulo II |
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
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6,6
Prós: Crew is wonderful. Very efficient boarding utilizing both front and rear doors of the aircraft
Contras: Food was sub par. Older plane without tv screens
avaliação de
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2,6
Contras: The crew never announced that the flight was delayed by one hour. Boarding was disorganized even with the plane being half full. The crew is Ok and not taking control of situation.
avaliação de
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8,6
Prós: The crew was great very attentive to everyone's needs and helping to see that our disembark went well. Great job and a great flight. We all got home safe.
Contras: I didn't like the fact that we lost one day in the Azores was supposed to arrive on Saturday morning instead we arrived Sunday after one a.m. and again we were delayed one hour.
avaliação de
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8,6
Worth it
Prós: Tight seats, but freee wine makes up for it!
avaliação de
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2,3
Prós: I’m alive
Contras: The entire flight had to wait before two other flights to board that were scheduled to board after us. Flight took an extra hour to reach the destination, and during the flight the crew was constantly banging into me when I had my arms within the arm rests. Once at the airport, our entire flight had to wait for a flight that landed after our’s luggage to come through the conveyor belt. There was only the option of fish for food. Who offers basically microwaved fish on a flight, everyone knows you shouldn’t reheat fish. There was also no entertainment on a 6 1/2 hour flight and the WiFi would not connect.
avaliação de
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2,3
I'll Never Flight with them
Prós: Nothing special, staff was ok.
Contras: Departure delayed 3 times. Flight was supposed to be at 8h20 am and we get in the plane at 7h00 pm. We were stuck waiting in the Bus for 1 hour because meals were not all in the plane.
avaliação de
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3,3
Contras: They cancelled the flight and made us try stand in line for an hour to get bussed to the hotel- another hour wait. No luggage because it was in a bin so no clothes or anything. Left at 6 am next morning . Got to Sao Miguel and missed my flight that was to leave the day before. Made me wait on stand by before putting me up in a grand hotel with no luggage. It was Still in Boston. I had to buy things to wear and use. So late no dinner at hotel . Terrible
avaliação de
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7,0
Prós: Nice crew
Contras: No entertainment. Or difficult to access.
avaliação de
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6,0
Prós: Nice crew
Contras: Lack of entertainment
avaliação de
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10,0
Prós: It was beautiful
avaliação de
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2,6
Split up a family of 4 including my 2 year old son
Contras: Seats were chosen weeks ago and we recieved a text the night before flight that our seats were changed . They put our 2 year old by himself in tow 38 and the rest of us in tow 5&8 and told us we had to figure it out and ask passengers to switch . Hey made no effort to accommodate
avaliação de
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7,6
Contras: My brain new luggage was very badly damaged
avaliação de
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7,0
Flights were great! But carrier was a confusion
Prós: I loved the fact that our meals, drinks and seat allocation was included in the price. The staff at Azores air was excellent. The flight crew was friendly and it was a smooth flight that took off and landed on time.
Contras: I bought the ticket through lastminute.com everything I had sent to me said I was on a TAP flight. It was a shared flight and I actually had to check in with Azores Air. This caused me a lot of stress as when I called lastminute.com to find out what was going on as TAP didn’t have a flight leaving to my destination it was only after several minutes of conveying there was no Tap flight that the customer service rep said oh you are to check in with Azores Air.
avaliação de
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8,3
Prós: Left and arrived on time. Friendly crew. Decent snack served early in the flight.
Contras: No entertainment beyond watching the map showing the progress of our flight.
avaliação de
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8,6
Prós: Left and arrived on time. Friendly crew.
Contras: No entertainment...could only watch the map showing our flight's progress.
avaliação de
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6,3
Waiting on runway
Contras: They had us board from the front and the back of the plane, and a gridlock ensued in the middle with people trying to cross paths to get to their seat. When we landed, we sat on the runway for 20 minutes or so waiting for a gate. Customs/immigration in Boston was HORRIBLE, we waited in lines for over 90 minutes.
avaliação de
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2,0
Prós: Nothing
Contras: Flight was 2 hrs late then when boarding they loaded all of us in a bus. We’re packed in and then stood on he bus for over a half hr waiting for the cleaning crew to finish. Why we didn’t just stay at our gate till it was ready? Idk but everyone seem to not know what they were doing and very unorganized
avaliação de
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5,6
Contras: They lost our luggages twice (from Boston to Terceira so we didn't have anything for 3 days at Flores, and on the way from Boston to DC they lost again) would you please tell about this crammy job they are doing to President of American Air Line Paulo Menezes. They ruined our vacation, this moment I still didn't get my luggage yet. thanks Masako
avaliação de
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5,6
Prós: Flight crew was very nice.
Contras: Could not pick seats when buying tickets through website. Had to call airline separately, which we did. However, actual tickets that we received at airport were for different seats. Happened to another couple on our flight as well.
avaliação de
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2,0
Contras: There were 2 other couples in the situation described above. We waited in line and got to the agent first, but upon realizing he had more than one couple in our situation, he agreed to help us all as a group. He gave us our tickets for the new flights one by one. When we got onto the aircraft we realized that we were in the far rear of the plane and the two couples (4 tickets) BEHIND us in the original line were given tickets in the business class portion of the plane, all the way in front. We were seated between two screaming babies and their parents, cramped in an aisle and middle seat. When I originally booked the reservation, I had paid extra money for the seats we preferred. Our new flight gave us the worst seats on the plane while giving the couples behind us in line the best.
avaliação de
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8,0
Prós: The wine was very good
Contras: Business class isn’t super posh but still good
avaliação de
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8,6
Very positive experience
Prós: Flight from Sao Miguel was on time and arrival at Boston was also on time. The crew was friendly and professional. It would have been nice if the WiFi at the airport was faster so we could have loaded the WiFi app for on board entertainment, but somethings can’t always be accomplished.
avaliação de
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4,0
Prós: Couldn’t drink it since I am pregnant, but free wine with dinner.
Contras: Plane was hot. Was in the back and had to sit for a while before air was turned on. No entertainment. Bad weather made our flight 2 hours longer. Couldn’t sleep on overnight flight as ailes were busy for the rest room.
avaliação de
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7,6
Everyone was so nice!
Prós: I had injured my ankle prior to my trip and everyone was so sweet and accommodating-
avaliação de
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10,0
Smooth and on timw
Prós: Good flight, nice crew. Food was just ok.
Contras: Food was bad
avaliação de
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6,3
Never fly azores
Contras: Expect major delays .
avaliação de
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2,0
Never fly azores
Contras: Expect major delays
avaliação de
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7,6
Prós: Crew were very pleasant. Seats are reasonably comfortable, with decent legroom.
Contras: Boarding was a bit chaotic. They called us all, and then we had to wait about 15 minutes, with everyone standing. They don't call by row number, so it's a free for all. Food was so-so. Dinner was fish, which was dry and had no sauce. The cake was also dry, unlike the delicious brownie we had on the flight to the Azores. (But that flight was delayed 6 hours!) I don't want to watch entertainment on my tiny phone. I wish they had seatback screens as other Trans-Atlantic flights do.
avaliação de
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2,0
too many parties involved
Prós: Jetblue airplanes
Contras: I went to kayak.com to book a flight,kayak booked it threw flyus who booked thru sata aero..This was such a pain to deal with.My sata flight was delayed so much i Missed my connecting flight.Sata was closed so i had to get hotel room on my own accord.If I book thru kayak,kayak should be my contact,not the 3rd party.I wasted so much time and stresse. So much dealing with tracking down my info.For future travel I will consider other websites due to the complexity of your booking methods :/
avaliação de
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7,3
Mediocre
Prós: The food was a pleasant surprise, and was a lot!
Contras: Boarded 1/2 hr late, note to self; don’t try to help stack the plates to assist the flight crew. Stewardess fussed at my GF for stacking the plates together neatly. She was only trying to help. Stewardess was rude, stating “ no no, not like that, this is cafeteria style” we didn’t get the memo. Anyway, hurt feelings report will be filed accordingly!
avaliação de
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6,6
Prós: Pontualidade. Tripulação
Contras: Assento avariado
avaliação de
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8,0
Prós: All the expectations are met: on time, professional staff, average comfort, ok food.
Contras: Rowdy older passengers
avaliação de
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7,3
Holiday
Prós: very friendly airline...thank you.
avaliação de
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7,3
Prós: The crew were very kind very professional
Contras: No entertainment at all
avaliação de
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10,0
Prós: new plane with very few passengers
Contras: The flight from Boston to Ponta Delgada was cancelled twice-- More than 30 hour delay
avaliação de
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8,3
Prós: Nice crew, good food and free wine.
Contras: Flight was delayed and they charge extra for seating next to each other.
avaliação de
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4,0
Try to avoid this airline
Prós: Nothing
Contras: No organization.
avaliação de
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2,0
Contras: Worst international airline. Old aircrafts, no A/V equipment, really bad food and service.
avaliação de
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4,4
A REALLY BAD Experience
Prós: NONE
Contras: Almost everything seemed to be out-of-order and the crew seemed to be really struggling in order to bring some level of comfort to the on-board passengers.
avaliação de
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7,2
Prós: The airline crew/staff was FAR MORE SUPPORTIVE than I have experienced in more than a dozen top ranked airlines. In particular, there was a crew member named GONCALO RODRIGUES, who seemed to have led every other member to perform at their best, by his model of service toward the passengers (customers). Such a staff can/must be utilized for training purposes and be rewarded in order to follow the concept of continuous improvement and stay abreast with leading airlines...
Contras: There are a few points that need to bee taken into serious consideration - for instance - like as below: 1. More choice of meals on board... There was ONLY PORK containing meal served during the flight and nothing else was available, which came as one big surprise. 2. My Baggage did not get boarded... and had to waste a great deal of time... The misplaced baggage staff member at the Toronto airport need more training toward customers' satisfaction. 3. More choice for on-board entertainment
avaliação de
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6,3
Prós: The staff were nice, I was sitting in a bulkhead seat so that was nice to have extra room.
Contras: There was no entertainment (broken) and the meal was not the greatest.
avaliação de
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7,0
Prós: Crew was very nice.
Contras: Flight was delayed, but they never made an announcement so we were overcrowded in airport waiting area, many people standing up, not enough seats, and we were kept in the dark Felt like we were being held hostage. Instead of boarding by rows, they let everyone go through all at once which caused the aisle in plane to be blocked. No organization as far as boarding.
avaliação de
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4,0
Contras: Tiny seats, entertainment not operatinal. Staff was ok !
avaliação de
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8,3
Prós: Everything was on time. Good flight.
Contras: My seat was broken and would not stay in upright position. They took too long to serve dinner.
avaliação de
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10,0
Contras: We missed the plane from Boston to Denver but it turn out good. We were tired anyway.
avaliação de
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2,0
Worst flight experience we have ever had
Prós: nothing
Contras: 5 hrs delay and missed all connecting flights. Airline initially rescheduled flight 2 days later. Called Kayak and got no support. Kayak agent told us to keep pushing the airline. After 2 hrs of "working" with the airline, we were able to fly into Madrid the following day. Had to spend extra money for hotel room and car rental in Madrid because our final destination was Sevilla. Will never work with Azores or Kayak again. BTW, did we mention that while "working" with Azores to reschedule flight, we were booked to fly into an island off of Africa. Luckily, we followed up online with the changed itinerary.
avaliação de
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2,0
Worst flight experience we have ever had
Prós: nothing
Contras: 5 hrs delay and missed all connecting flights. Airline initially rescheduled flight 2 days later. Called Kayak and got no support. Kayak agent told us to keep pushing the airline. After 2 hrs of "working" with the airline, we were able to fly into Madrid the following day. Had to spend extra money for hotel room and car rental in Madrid because our final destination was Sevilla. Will never work with Azores or Kayak again. BTW, did we mention that while "working" with Azores to reschedule flight, we were booked to fly into an island off of Africa. Luckily, we followed up online with the changed itinerary.
avaliação de
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5,0
Prós: IT WAS ON TIME
Contras: PACKED IN LIKE SARDINES
avaliação de
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6,6
Prós: Crew was pleasant and helpful
Contras: Seats were very tight and uncomfortable.
avaliação de
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5,0
DELAYED, again
Contras: The flight was delayed - because they simply didn't have a plane- 90 min delay plus the additional time required to board 3 buses of passengers. I missed my connection in Boston, causing me to stay at the airport all night for a morning rebooking. The service counter workers said they were not required to help, they did not apologize either. I am not impressed , I will never fly this airline again.
avaliação de
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5,6
Contras: Seats are too small
avaliação de
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2,0
Never got on the plane
Prós: Nothing.
Contras: They kicked me off a flight 12 hours before departure, after booking months in advance, because they overbooked. No refund.
avaliação de
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6,8
Prós: It was clean.
Contras: The vegetarian meal flying to the Azores was good but coming back to the US it was awful.
avaliação de
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6,6
Contras: I think the through flight through Portugal should have been more transparent. Myself and many others did not know about this flight until arriving at the airport. Regarding entertainment, there was no movie or anything like this for the long flight.
avaliação de
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8,0
Not to,Shabby
Prós: I know Sata has taken some heat for timeliness and overall canceling service. So let me caveat with my flight was on time and has no delays. Which allows me to mark 4 stars! Plus, I only paid $257 USD for the flight!
Contras: The business class doesn't have layflat seating... Hey they asked! And zero entertainment so bring something to do for 4.25 hrs.
avaliação de
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8,0
Prós: ... efficient, intelligent simplicity. Great job!
avaliação de
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10,0
Prós: Service and the upgrade
Contras: Nothing
avaliação de
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2,0
Horrible Airline - Avoid
Prós: Did not enjoy anything about this airline or flight. Everything is so backwards
Contras: Flights on Azores Airlines/SATA are always delayed. It is a shame that it is the only airline that flies to Terceira Island. They delay flights due to "operational issues" because they cannot get their stuff together. The crew was also unfriendly and while we were already 4 hours delayed one of the crew members (leader) had the audacity to tell her team "why are you guys in a hurrry for?" HELLO! We are already lady. Work harder and faster so we can make up some time. The food was disgusting and they barely give you anything to drink. Also, the planes are very old. Seats uncomfortable, no leg room, no TVs and stink.
avaliação de
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8,6
Comfortable, attentive and on time
Prós: Flight staff was professional, vegan meal was decent, good leg room
Contras: Seats were fairly hard and uncomfortable for a long flight
avaliação de
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3,6
Poorly Run Airline!
Prós: Did not like anything about this airline!
Contras: The flight took off 2 hours late. There wasn't enough food for all the passengers on the flight. The flight attendants looked miserable, but were trying their best given the circumstances. The airplane was outdated, the seats not comfortable, and no in flight entertainment. SATA/Air Azores has a monopoly on the flights in and out of the Azores to the USA and no other airlines are allowed to flight that route. They should be ashamed of themselves by the way they run this airline and treat the passengers.
avaliação de
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8,6
Prós: The crew was great very attentive to everyone's needs and helping to see that our disembark went well. Great job and a great flight. We all got home safe.
Contras: I didn't like the fact that we lost one day in the Azores was supposed to arrive on Saturday morning instead we arrived Sunday after one a.m. and again we were delayed one hour.
avaliação de
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8,6
Worth it
Prós: Tight seats, but freee wine makes up for it!
avaliação de
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10,0
Prós: It was beautiful
avaliação de
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8,6
Prós: Left and arrived on time. Friendly crew.
Contras: No entertainment...could only watch the map showing our flight's progress.
avaliação de
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8,6
Very positive experience
Prós: Flight from Sao Miguel was on time and arrival at Boston was also on time. The crew was friendly and professional. It would have been nice if the WiFi at the airport was faster so we could have loaded the WiFi app for on board entertainment, but somethings can’t always be accomplished.
avaliação de
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10,0
Smooth and on timw
Prós: Good flight, nice crew. Food was just ok.
Contras: Food was bad
avaliação de
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10,0
Prós: new plane with very few passengers
Contras: The flight from Boston to Ponta Delgada was cancelled twice-- More than 30 hour delay
avaliação de
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10,0
Contras: We missed the plane from Boston to Denver but it turn out good. We were tired anyway.
avaliação de
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10,0
Prós: Service and the upgrade
Contras: Nothing
avaliação de
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8,6
Comfortable, attentive and on time
Prós: Flight staff was professional, vegan meal was decent, good leg room
Contras: Seats were fairly hard and uncomfortable for a long flight
avaliação de
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6,6
Prós: Crew is wonderful. Very efficient boarding utilizing both front and rear doors of the aircraft
Contras: Food was sub par. Older plane without tv screens
avaliação de
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7,0
Prós: Nice crew
Contras: No entertainment. Or difficult to access.
avaliação de
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7,6
Contras: My brain new luggage was very badly damaged
avaliação de
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7,0
Flights were great! But carrier was a confusion
Prós: I loved the fact that our meals, drinks and seat allocation was included in the price. The staff at Azores air was excellent. The flight crew was friendly and it was a smooth flight that took off and landed on time.
Contras: I bought the ticket through lastminute.com everything I had sent to me said I was on a TAP flight. It was a shared flight and I actually had to check in with Azores Air. This caused me a lot of stress as when I called lastminute.com to find out what was going on as TAP didn’t have a flight leaving to my destination it was only after several minutes of conveying there was no Tap flight that the customer service rep said oh you are to check in with Azores Air.
avaliação de
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8,3
Prós: Left and arrived on time. Friendly crew. Decent snack served early in the flight.
Contras: No entertainment beyond watching the map showing the progress of our flight.
avaliação de
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8,0
Prós: The wine was very good
Contras: Business class isn’t super posh but still good
avaliação de
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7,6
Everyone was so nice!
Prós: I had injured my ankle prior to my trip and everyone was so sweet and accommodating-
avaliação de
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7,6
Prós: Crew were very pleasant. Seats are reasonably comfortable, with decent legroom.
Contras: Boarding was a bit chaotic. They called us all, and then we had to wait about 15 minutes, with everyone standing. They don't call by row number, so it's a free for all. Food was so-so. Dinner was fish, which was dry and had no sauce. The cake was also dry, unlike the delicious brownie we had on the flight to the Azores. (But that flight was delayed 6 hours!) I don't want to watch entertainment on my tiny phone. I wish they had seatback screens as other Trans-Atlantic flights do.
avaliação de
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7,3
Mediocre
Prós: The food was a pleasant surprise, and was a lot!
Contras: Boarded 1/2 hr late, note to self; don’t try to help stack the plates to assist the flight crew. Stewardess fussed at my GF for stacking the plates together neatly. She was only trying to help. Stewardess was rude, stating “ no no, not like that, this is cafeteria style” we didn’t get the memo. Anyway, hurt feelings report will be filed accordingly!
avaliação de
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6,6
Prós: Pontualidade. Tripulação
Contras: Assento avariado
avaliação de
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8,0
Prós: All the expectations are met: on time, professional staff, average comfort, ok food.
Contras: Rowdy older passengers
avaliação de
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7,3
Holiday
Prós: very friendly airline...thank you.
avaliação de
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7,3
Prós: The crew were very kind very professional
Contras: No entertainment at all
avaliação de
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8,3
Prós: Nice crew, good food and free wine.
Contras: Flight was delayed and they charge extra for seating next to each other.
avaliação de
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7,2
Prós: The airline crew/staff was FAR MORE SUPPORTIVE than I have experienced in more than a dozen top ranked airlines. In particular, there was a crew member named GONCALO RODRIGUES, who seemed to have led every other member to perform at their best, by his model of service toward the passengers (customers). Such a staff can/must be utilized for training purposes and be rewarded in order to follow the concept of continuous improvement and stay abreast with leading airlines...
Contras: There are a few points that need to bee taken into serious consideration - for instance - like as below: 1. More choice of meals on board... There was ONLY PORK containing meal served during the flight and nothing else was available, which came as one big surprise. 2. My Baggage did not get boarded... and had to waste a great deal of time... The misplaced baggage staff member at the Toronto airport need more training toward customers' satisfaction. 3. More choice for on-board entertainment
avaliação de
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7,0
Prós: Crew was very nice.
Contras: Flight was delayed, but they never made an announcement so we were overcrowded in airport waiting area, many people standing up, not enough seats, and we were kept in the dark Felt like we were being held hostage. Instead of boarding by rows, they let everyone go through all at once which caused the aisle in plane to be blocked. No organization as far as boarding.
avaliação de
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8,3
Prós: Everything was on time. Good flight.
Contras: My seat was broken and would not stay in upright position. They took too long to serve dinner.
avaliação de
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6,6
Prós: Crew was pleasant and helpful
Contras: Seats were very tight and uncomfortable.
avaliação de
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6,8
Prós: It was clean.
Contras: The vegetarian meal flying to the Azores was good but coming back to the US it was awful.
avaliação de
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6,6
Contras: I think the through flight through Portugal should have been more transparent. Myself and many others did not know about this flight until arriving at the airport. Regarding entertainment, there was no movie or anything like this for the long flight.
avaliação de
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8,0
Not to,Shabby
Prós: I know Sata has taken some heat for timeliness and overall canceling service. So let me caveat with my flight was on time and has no delays. Which allows me to mark 4 stars! Plus, I only paid $257 USD for the flight!
Contras: The business class doesn't have layflat seating... Hey they asked! And zero entertainment so bring something to do for 4.25 hrs.
avaliação de
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8,0
Prós: ... efficient, intelligent simplicity. Great job!
avaliação de
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2,6
Contras: The crew never announced that the flight was delayed by one hour. Boarding was disorganized even with the plane being half full. The crew is Ok and not taking control of situation.
avaliação de
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2,3
Prós: I’m alive
Contras: The entire flight had to wait before two other flights to board that were scheduled to board after us. Flight took an extra hour to reach the destination, and during the flight the crew was constantly banging into me when I had my arms within the arm rests. Once at the airport, our entire flight had to wait for a flight that landed after our’s luggage to come through the conveyor belt. There was only the option of fish for food. Who offers basically microwaved fish on a flight, everyone knows you shouldn’t reheat fish. There was also no entertainment on a 6 1/2 hour flight and the WiFi would not connect.
avaliação de
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2,3
I'll Never Flight with them
Prós: Nothing special, staff was ok.
Contras: Departure delayed 3 times. Flight was supposed to be at 8h20 am and we get in the plane at 7h00 pm. We were stuck waiting in the Bus for 1 hour because meals were not all in the plane.
avaliação de
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3,3
Contras: They cancelled the flight and made us try stand in line for an hour to get bussed to the hotel- another hour wait. No luggage because it was in a bin so no clothes or anything. Left at 6 am next morning . Got to Sao Miguel and missed my flight that was to leave the day before. Made me wait on stand by before putting me up in a grand hotel with no luggage. It was Still in Boston. I had to buy things to wear and use. So late no dinner at hotel . Terrible
avaliação de
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6,0
Prós: Nice crew
Contras: Lack of entertainment
avaliação de
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2,6
Split up a family of 4 including my 2 year old son
Contras: Seats were chosen weeks ago and we recieved a text the night before flight that our seats were changed . They put our 2 year old by himself in tow 38 and the rest of us in tow 5&8 and told us we had to figure it out and ask passengers to switch . Hey made no effort to accommodate
avaliação de
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6,3
Waiting on runway
Contras: They had us board from the front and the back of the plane, and a gridlock ensued in the middle with people trying to cross paths to get to their seat. When we landed, we sat on the runway for 20 minutes or so waiting for a gate. Customs/immigration in Boston was HORRIBLE, we waited in lines for over 90 minutes.
avaliação de
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2,0
Prós: Nothing
Contras: Flight was 2 hrs late then when boarding they loaded all of us in a bus. We’re packed in and then stood on he bus for over a half hr waiting for the cleaning crew to finish. Why we didn’t just stay at our gate till it was ready? Idk but everyone seem to not know what they were doing and very unorganized
avaliação de
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5,6
Contras: They lost our luggages twice (from Boston to Terceira so we didn't have anything for 3 days at Flores, and on the way from Boston to DC they lost again) would you please tell about this crammy job they are doing to President of American Air Line Paulo Menezes. They ruined our vacation, this moment I still didn't get my luggage yet. thanks Masako
avaliação de
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5,6
Prós: Flight crew was very nice.
Contras: Could not pick seats when buying tickets through website. Had to call airline separately, which we did. However, actual tickets that we received at airport were for different seats. Happened to another couple on our flight as well.
avaliação de
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2,0
Contras: There were 2 other couples in the situation described above. We waited in line and got to the agent first, but upon realizing he had more than one couple in our situation, he agreed to help us all as a group. He gave us our tickets for the new flights one by one. When we got onto the aircraft we realized that we were in the far rear of the plane and the two couples (4 tickets) BEHIND us in the original line were given tickets in the business class portion of the plane, all the way in front. We were seated between two screaming babies and their parents, cramped in an aisle and middle seat. When I originally booked the reservation, I had paid extra money for the seats we preferred. Our new flight gave us the worst seats on the plane while giving the couples behind us in line the best.
avaliação de
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4,0
Prós: Couldn’t drink it since I am pregnant, but free wine with dinner.
Contras: Plane was hot. Was in the back and had to sit for a while before air was turned on. No entertainment. Bad weather made our flight 2 hours longer. Couldn’t sleep on overnight flight as ailes were busy for the rest room.
avaliação de
-
6,3
Never fly azores
Contras: Expect major delays .
avaliação de
-
2,0
Never fly azores
Contras: Expect major delays
avaliação de
-
2,0
too many parties involved
Prós: Jetblue airplanes
Contras: I went to kayak.com to book a flight,kayak booked it threw flyus who booked thru sata aero..This was such a pain to deal with.My sata flight was delayed so much i Missed my connecting flight.Sata was closed so i had to get hotel room on my own accord.If I book thru kayak,kayak should be my contact,not the 3rd party.I wasted so much time and stresse. So much dealing with tracking down my info.For future travel I will consider other websites due to the complexity of your booking methods :/
avaliação de
-
4,0
Try to avoid this airline
Prós: Nothing
Contras: No organization.
avaliação de
-
2,0
Contras: Worst international airline. Old aircrafts, no A/V equipment, really bad food and service.
avaliação de
-
4,4
A REALLY BAD Experience
Prós: NONE
Contras: Almost everything seemed to be out-of-order and the crew seemed to be really struggling in order to bring some level of comfort to the on-board passengers.
avaliação de
-
6,3
Prós: The staff were nice, I was sitting in a bulkhead seat so that was nice to have extra room.
Contras: There was no entertainment (broken) and the meal was not the greatest.
avaliação de
-
4,0
Contras: Tiny seats, entertainment not operatinal. Staff was ok !
avaliação de
-
2,0
Worst flight experience we have ever had
Prós: nothing
Contras: 5 hrs delay and missed all connecting flights. Airline initially rescheduled flight 2 days later. Called Kayak and got no support. Kayak agent told us to keep pushing the airline. After 2 hrs of "working" with the airline, we were able to fly into Madrid the following day. Had to spend extra money for hotel room and car rental in Madrid because our final destination was Sevilla. Will never work with Azores or Kayak again. BTW, did we mention that while "working" with Azores to reschedule flight, we were booked to fly into an island off of Africa. Luckily, we followed up online with the changed itinerary.
avaliação de
-
2,0
Worst flight experience we have ever had
Prós: nothing
Contras: 5 hrs delay and missed all connecting flights. Airline initially rescheduled flight 2 days later. Called Kayak and got no support. Kayak agent told us to keep pushing the airline. After 2 hrs of "working" with the airline, we were able to fly into Madrid the following day. Had to spend extra money for hotel room and car rental in Madrid because our final destination was Sevilla. Will never work with Azores or Kayak again. BTW, did we mention that while "working" with Azores to reschedule flight, we were booked to fly into an island off of Africa. Luckily, we followed up online with the changed itinerary.
avaliação de
-
5,0
Prós: IT WAS ON TIME
Contras: PACKED IN LIKE SARDINES
avaliação de
-
5,0
DELAYED, again
Contras: The flight was delayed - because they simply didn't have a plane- 90 min delay plus the additional time required to board 3 buses of passengers. I missed my connection in Boston, causing me to stay at the airport all night for a morning rebooking. The service counter workers said they were not required to help, they did not apologize either. I am not impressed , I will never fly this airline again.
avaliação de
-
5,6
Contras: Seats are too small
avaliação de
-
2,0
Never got on the plane
Prós: Nothing.
Contras: They kicked me off a flight 12 hours before departure, after booking months in advance, because they overbooked. No refund.
avaliação de
-
2,0
Horrible Airline - Avoid
Prós: Did not enjoy anything about this airline or flight. Everything is so backwards
Contras: Flights on Azores Airlines/SATA are always delayed. It is a shame that it is the only airline that flies to Terceira Island. They delay flights due to "operational issues" because they cannot get their stuff together. The crew was also unfriendly and while we were already 4 hours delayed one of the crew members (leader) had the audacity to tell her team "why are you guys in a hurrry for?" HELLO! We are already lady. Work harder and faster so we can make up some time. The food was disgusting and they barely give you anything to drink. Also, the planes are very old. Seats uncomfortable, no leg room, no TVs and stink.
avaliação de
-
3,6
Poorly Run Airline!
Prós: Did not like anything about this airline!
Contras: The flight took off 2 hours late. There wasn't enough food for all the passengers on the flight. The flight attendants looked miserable, but were trying their best given the circumstances. The airplane was outdated, the seats not comfortable, and no in flight entertainment. SATA/Air Azores has a monopoly on the flights in and out of the Azores to the USA and no other airlines are allowed to flight that route. They should be ashamed of themselves by the way they run this airline and treat the passengers.
avaliação de
Estado do voo
Mapa de rotas da Azores Airlines
Rotas de voos populares
Voo
Origem
Destino
Dom.
Seg.
Ter.
Qua.
Qui.
Sex.
Sáb.
D
S
T
Q
Q
S
S
161
Funchal
FNC
Ponta Delgada (Açores)
PDL
160
Ponta Delgada (Açores)
PDL
Funchal
FNC
125
Lisboa
LIS
Ponta Delgada (Açores)
PDL
320
Toronto
YYZ
Ponta Delgada (Açores)
PDL
377
Porto
OPO
Ponta Delgada (Açores)
PDL
126
Ponta Delgada (Açores)
PDL
Lisboa
LIS
377
Ponta Delgada (Açores)
PDL
Toronto
YYZ
143
Lisboa
LIS
Ilha do Pico
PIX
131
Lisboa
LIS
Terceira
TER
142
Ilha do Pico
PIX
Lisboa
LIS
130
Terceira
TER
Lisboa
LIS
Rotas de voos mais procuradas
Principais aeroportos em que a Azores Airlines opera
- Aeroporto de Ponta Delgada (Açores) Aeroporto João Paulo II (PDL)
- Aeroporto de Lisboa Aeroporto Humberto Delgado (LIS)
- Aeroporto de Porto Aeroporto Francisco Sá Carneiro (OPO)
- Aeroporto de Terceira Base Aérea das Lajes (TER)
- Aeroporto de Boston Logan International (BOS)
- Aeroporto de Pearson de Toronto (YYZ)
- Aeroporto de Horta (HOR)
- Aeroporto de Ilha do Pico (PIX)
- Aeroporto de Frankfurt (FRA)
- Aeroporto de Cidade da Praia Aeroporto Internacional da Praia (RAI)
- Aeroporto de Vila do Porto Santa Maria (SMA)
- Aeroporto de Funchal Aeroporto da Madeira (FNC)
- Aeroporto de Londres Gatwick (LGW)
- Aeroporto de Montreal Pierre Elliott Trudeau (YUL)
Informações de contacto da Azores Airlines
- S4 Código IATA
- +1 800 762 9995, Liga
- azoresairlines.pt Visita
Dados sobre o estado do voo, cancelamentos e atrasos fornecidos por Flightstats.com. Os dados da Flightstats podem conter erros. Confirma sempre a informação indicada aqui com a companhia aérea.
