Avaliações de viajantes
Avaliação geral
7,7
Bom
Baseado em 3 650 avaliações
Embarque
7,9
Comfort
7,6
Tripulação
8,4
Entretenimento
7,2
Comida
7,4
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Encontra voos baratos na KLM
Ida e volta
Económica
Informações sobre KLM
| Código IATA | KL |
|---|---|
| Rotas | 361 |
| Rota principal | Amesterdão Schiphol to Amesterdão Schiphol |
| Aeroportos em que opera | 142 |
| Aeroporto principal | Amesterdão Schiphol |
Avaliações recentes
Classificação
391
294
174
74
65
-
5,6
Prós: So rude crew
avaliação de
-
10,0
Prós: Friendly crew, great access to a variety refreshments, robust entertainment library.
Contras: No suggestions.
avaliação de
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6,0
Prós: The plane condition.
Contras: The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked.
avaliação de
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5,0
Contras: The touch screen did not work properly
avaliação de
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8,3
Contras: Friendlier crews
avaliação de
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10,0
Prós: Yes, Very good
avaliação de
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4,6
Contras: I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for.
avaliação de
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9,0
Prós: The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep.
avaliação de
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2,0
Prós: Staff were polite
Contras: The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating
avaliação de
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10,0
Prós: The seats were so comfortable
avaliação de
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10,0
Contras: Free wifi
avaliação de
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2,0
Prós: This Transavia Airlines is not good at all.
Contras: Many things cheaper does mean better.
avaliação de
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9,3
Prós: I liked how generous they were with food and drinks
Contras: Free WiFi could have made the flight a lot better
avaliação de
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4,6
Contras: Allow business passenger to use front bathroom.
avaliação de
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2,6
Prós: Absence of food
Contras: In flight service
avaliação de
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6,0
Prós: Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting.
Contras: Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored.
avaliação de
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4,0
Prós: Boarding was efficient and the crew were nice.
Contras: the seating is horrible. it was the tightest seating I've ever experienced.
avaliação de
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8,0
Prós: Salimos a tiempo . El business es muy confortable
Contras: La comida horrible . No se limpian los baños
avaliação de
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6,8
Contras: No internet available (2020). For the my previous flight, a month ago, was the same problem.
avaliação de
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2,0
Contras: KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)
avaliação de
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2,0
Contras: The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken...
avaliação de
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10,0
Prós: The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!
avaliação de
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10,0
Prós: Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on.
Contras: Nothing
avaliação de
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10,0
Contras: Very nice crew and great food
avaliação de
-
10,0
Prós: Very nice airplane and pleasant crew
avaliação de
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8,0
Prós: Overall a nice and good flight
Contras: Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting...
avaliação de
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6,8
Prós: Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness.
Contras: Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili.
avaliação de
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6,8
Prós: The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great.
Contras: The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes.
avaliação de
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8,3
Prós: Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep
Contras: Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight.
avaliação de
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10,0
Prós: Yes
Contras: Nothing. Flight was amazing
avaliação de
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10,0
Prós: Perfect
Contras: Nothing. Flight was amazing
avaliação de
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9,6
Prós: The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into
Contras: Nothing,just the seats. Cleanliness was perfect
avaliação de
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10,0
Prós: The plane size & comfort was excellent. The staff were very friendly
Contras: N/A
avaliação de
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4,6
Prós: Crew is excellent, polite and personal!
Contras: Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good.
avaliação de
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6,0
Contras: Bigger seats the new ones are way to narrow
avaliação de
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10,0
Contras: Klm is the best, even on a 40min they served small breakfast.
avaliação de
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8,0
Prós: Terrific hot breakfast in bus. class
Contras: Window did not darken like the others.
avaliação de
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10,0
Prós: Everything perfect and arrive to destination on perfect time.
Contras: All positive.
avaliação de
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9,6
Prós: Comfort
Contras: Wifi on klm
avaliação de
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9,6
Prós: Comfort
Contras: Internet
avaliação de
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10,0
Puntual
Prós: The plane ✈️ itself the attendants . The entertainment on board. Really great
Contras: Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best.
avaliação de
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8,0
Contras: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.
avaliação de
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8,0
Prós: The crew was very kind
avaliação de
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8,4
Contras: It's KLM. What else do you need to know.
avaliação de
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6,6
Prós: Services is good .
Contras: Food can be better
avaliação de
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8,6
Contras: The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!
avaliação de
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5,6
Wifi
Contras: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.
avaliação de
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4,6
Prós: Nothing
Contras: Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again
avaliação de
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6,0
Prós: Nice crew, good food.
Contras: Both bathroom were not working in business class area.
avaliação de
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7,6
Prós: Information sharing by pilots and crew. Economy class leg room is good.
Contras: All good up to the level
avaliação de
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7,6
Prós: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.
Contras: I flew economy and all was good and appropriate to the level.
avaliação de
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6,6
Prós: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!
Contras: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM
avaliação de
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5,2
Prós: Decent price for economy comfort seat, 4A.
Contras: The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate..
avaliação de
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5,0
Prós: The crew was professional & friendly
Contras: Food was terrible honestly, entertainment system didn't work on 1st flight.
avaliação de
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10,0
Prós: Klm's consistantly high standards in everything they do.
Contras: Nothing
avaliação de
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7,6
Prós: Great atmosphere, crew was excellent!
Contras: I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone.
avaliação de
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6,0
Prós: Crew were excellent
Contras: Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.
avaliação de
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9,0
Prós: Confort and kindness
Contras: It was too cold
avaliação de
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8,6
Contras: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.
avaliação de
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10,0
Prós: Impressive service... amazing crew, very friendly and professional
avaliação de
Estado do voo
Mapa de rotas da KLM
Principais aeroportos em que a KLM opera
- Aeroporto de Amesterdão Schiphol (AMS)
- Aeroporto de Londres Heathrow (LHR)
- Aeroporto de Paris Charles de Gaulle (CDG)
- Aeroporto de Copenhaga (CPH)
- Aeroporto de Estocolmo-Arlanda (ARN)
- Aeroporto de Berlim Brandenburg (BER)
- Aeroporto de Barcelona-El Prat (BCN)
- Aeroporto de Aeroporto Internacional de Roma (FCO)
- Aeroporto de Madrid-Barajas (MAD)
- Aeroporto de Edimburgo (EDI)
- Aeroporto de Munique (MUC)
- Aeroporto de Manchester (MAN)
- Aeroporto de Budapeste Ferenc Liszt (BUD)
- Aeroporto de Aeroporto Internacional de Viena (VIE)
- Aeroporto de Zurique (ZRH)
Informações de contacto da KLM
- KL Código IATA
- +351 213 164 083 Liga
- klm.com Visita
Política de cancelamentos da KLM
À medida que a situação relativa ao coronavírus (COVID-19) evolui, a KLM continuará a atualizar as suas políticas em conformidade. Contacta diretamente a KLM para obteres a informação mais recente sobre as taxas de cancelamento. A informação atualizada sobre as políticas da KLM está disponível aqui: Alertas e Políticas de Viagem da KLM
Dados sobre o estado do voo, cancelamentos e atrasos fornecidos por Flightstats.com. Os dados da Flightstats podem conter erros. Confirma sempre a informação indicada aqui com a companhia aérea.