Contras: "More food choice and more snacks should avialable during flight time Both serving food is very bad"
Prós: "Nada. Assento não reclinava"
Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"
Prós: "Flight was in time with no delays. Arrived in Germany early!"
Contras: "The size of the seats is horrible. Can barely move. When the gentleman in front of me declined, his seat actually hit me in the face."
Prós: "Crew very friendly"
Contras: "Lufthansa continuosly treats repeat customers like milk cows. The new ‘light fare’ is a genius way to charge the same as before with ZERO customer support."
Prós: "The airline and the flight were pretty good"
Contras: "DONT SHOW BAGAGE INCLUDED ON A BOOKING WHEN ITS ONLY INCLUDED FOR 1 WAY! I HAD TO SHELL OUT 40 EURO TO CHECK MY BAG BECAUSE OF THIS!"
Prós: "Thanks for the good care."
Contras: "Beta information for the flight"
Prós: "Nothing really of note. The plane was pretty basic and unexxceptional, but that was expected for the price."
Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"
Prós: "Do pequeno almoço"
Contras: "Os acentos"
Contras: "Giving economy seats with the middle seat empty does not make it business class. Very uncomfortable seats. No recline and very hard."
Prós: "Baggage arrived with me. Upgraded to First Class because so many of those passengers got other flights the night before."
Contras: "Original 5 pm flight was cancelled because there was no Crew or plane, even though it’s a United hub. Though flight cancelled early, United could not get me home same day so provided hotel and meal. Next day flight scheduled 7:05 then 8 am, but even that time came and went without boarding. 15 hours delayed and no hurry getting the plane to depart at the stated time. Total lack of customer service and concern"
Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."
Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"
Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."
Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"
Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."
Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"
Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."
Prós: "Good entertainment system. Nice crew."
Contras: "Nothing specially. They run out of lunch choices very early"
Contras: "Temperatura da cabine muito fria durante todo o voo"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."
Contras: "The flight was delayed several times and we were kept waiting at the gate without knowing when exactly we will leave."
Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."
Contras: "Too high price tickey and had to buy luggage"
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."
Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"
Contras: "Comida e espaço da aeronave"
Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."
Contras: "Not making my connection due to plane delay, poor boarding processes, long Lufthansa lines, and slow customer service. Couldn't make my connecting flight or the flight after that because they were over booked. Then was sent to Brussels with a 4 hour layover, and missed my Saturday interview at 4 pm. Then the Brussels Airlines flight was delayed. Never again."
Prós: "The cheese sandwich was good."
Contras: "Flight left late. Airport employees weren't helpful. The plane was hot."
Prós: "Business class for great price but I’m tall and not much extra legroom"
Prós: "Everything worked."
Contras: "Boarding was unnecessarily complex due to poorly trained staff. Flight was late missed my connecting flight. Airline collected fee for advanced seat selection and did not refund when the connecting flights missed."
Contras: "Manchester Airport couldn’t organise a bus to take us off the plane. Stuck on a landed plane for ever."
Contras: "Sem entretenimento a bordo"
Contras: "Demora na retirada de bagagens"
Contras: "I didn't fly with Lufthansa...n I didn't fly to Frankfurt..right now I'm in Zurich...Switzerland..."
Prós: "serviço muito atencioso. apesar de estar em acentos comuns, achei a Lufthansa mais confortável que a Swiss."
Prós: "The crew was nice"
Contras: "The boarding process and the fees"
Contras: "The gate was moved three times."
Contras: "It was a different way later flight"
Contras: "Having to wait 3 hours to catch the next plane. Also Frankfurt airport takes too long to get from one place to another- it’s a maze and there are too many slow checkpoints for connecting flights."
Contras: "Crew was nice, but big push to check-in carry-on. There was in fact plenty of room in overhead bin"
Prós: "Service, food, on time, everything that counts was in place."
Avião avariado... Atraso de 2h
Fiquei profundamente irritado por me enviarem a minha mala para o porão e depois no avião vi varias iguais e algumas ainda maiores.
Contras: "O uso de mascara não foi obrigatório"
Prós: "TAP always has great team members and crew. They are polite, professional and helpful. The flight itself is comfortable and relaxing; very enjoyable."
Contras: "TAP does not check your bags all the way through if you are having a layover. This makes NO SENSE and requires that you retrieve your luggage from baggage claim, and then check in once more and then another trip through security once again! This never happens in the US - one of the few things we get right. Also, I have never had to board a plan from the tarmac since 1970 in the US - why do we have to always wait for and take buses from our check in gate out to the flight line? And how is this ever considered, "Premium Boarding?" It's like a cattle car. Fix these things and I will sing the praises of TAP forever."
Prós: "Some on crew lovely. Others terrible, bitter people, not at all suited for customer service."
Contras: "Disgusting food. Price gouging for checked baggage. Surly attitudes."
Contras: "Super uncomfortable seats (the most ever) No personal tv/entertainment."
Prós: "Seats and snack"
Contras: "No delay in departure"
Contras: "They boarded the plane from both the back and the front at the same time with no direction as to which rows should go where. BIG cluster in the middle of the plane!!"
Prós: "Flight was canceled"
Contras: "Flight was canceled"
Prós: "A atenção da tripulação"
Contras: "O entretenimento no avião, muito limitado."
Contras: "O voo foi cancelado por atraso. Fui encaminhado à Madri direto de Lisboa com um atraso de quase 2 horas"
Prós: "The crew was good. The plane was clean. The snacks provided were good."
Contras: "The flight was delayed so that could improve. There were no entertainment options. It was a short flight but at least they should have a audio channel or something."
Prós: "Great flight"
Contras: "All great"
Prós: "A comida era boa"
Contras: "Atraso de uma hora, assentos do mais desconfortavel que existe"
Contras: "The plane was delayed 20 minutes, then another 20 minutes, then another 20 minutes, ended up leaving over an hour late"
Prós: "The one glass of white wine I was served was delicious. Crew was friendly. Food was surprisingly elaborate for a short flight."
Contras: "Boarding process a bit chaotic. The process started before they were ready to let us on the plane. My special meal was forgotten until after meal service. They skipped our row for beverage service and there was nothing served prior to the meal."
Prós: "Tripulação muito atenciosa. Conforto da cadeira médio"
Prós: "Simpatia da tripulação"
Contras: "Atraso no voo"
Contras: "Embarque em Lisboa"
Contras: "Um atraso muito nenor"
Prós: "aparelho mais silencioso que os demais da atualidade"
Contras: "Muito apertado. Para alimentaçao e horrivel."
Contras: "Estar tudo 100%"
Prós: "A limpeza da aeronave"
Contras: "A comida é pouca, muito pouca."
Prós: "Atendimento da tripulação"
Contras: "A questão da tecnologia e conforto, muuuuuuuito ultrapassado. Som péssimo, tudo muito, mas muito antigo mesmo."
Prós: "Nothing went wrong so it is good enough for me"
Contras: "Ontem tripulação pouco experiênte"
Prós: "A tripulação era competente e simpática!"
Contras: "Aeroporto sem meios de embarque"
Contras: "Extraviaram nossas bagagens!"
Prós: "nada excepcional, mas tudo certo."
Contras: "faltou entretenimento de bordo"
Prós: "Um voo sem nada para elogiar em especial e sem nada para criticar"
Contras: "especialmente, faltou entretenimento de bordo"
Prós: "Tudo óptimo."
Contras: "Política de bagagem alterou e eu desconhecia. Preço do lugar escolhido caríssimo. Preço do vôo elevado. Para voo não lotado."
Prós: "De nada"
Contras: "Tripulação rude Sem água nos banheiros Vários itens do menu sequer foram oferecidos"
Prós: "O atraso só foi de 30 minutos."
Contras: "Processo de faturação de bagagens caótico. Colaboradoras de terra indisponíveis para ajudar e prestar esclarecimentos. Tripulação antipatica. Avião alugado a outra companhia."
Prós: "Really nice crew, good food and wine, very attentive and accommodating. I’m used to flying spirit and Norwegian and this was a huge upgrade, though there’s not much in flight entertainment. Definitely good and cheap. Will fly again."
Contras: "Alguns comissários eram extremamente grosseiros. Meu marido foi tirar uma foto dentro do avião e um deles fez ele apagar a foto dizendo que não podia tirar fotos lá! Um absurdo! A televisão de entretenimento é da idade da pedra e mal funcionava. Não tem carregador USB e o banheiro estava muito sujo. Poltronas com zero conforto e o espaço para as pernas é um dos menores que já vi. Não viajo mais com a TAP."
Contras: "Vôo com atraso."
Prós: "A chegada"
Contras: "Sem tela de entretenimento foi disponibilizado um Ipad com 5 filmes. Vergonhoso o serviço para um voo intercontinental!"
Prós: "The tripulation are very nice people."
Contras: "The space between seats are small."
Prós: "Overhead luggage space"
Prós: "Seleção automática do assento"
Contras: "Refeição disponibilizada."
Prós: "O serviço de bordo e a organização."
Contras: "A espera para o embarque."
Prós: "Comida e conforto"
Prós: "Pontualidade ! (O que infelizmente é pouco comum na TAP)"
Contras: "Atraso de 3h e meia, isto não é normal!"
Prós: "Embarque rápido. Tripulação cordial. O almoço tava excelente"
Contras: "Atendimento no check-in extremamente demorado. Eu queria fazer upgrade e não tinha ninguém no balcão da TAP pra atender. Tive q esperar minha vez na fila gigantesca da econômica. Assento nao fica flat bed. Entretenimento não era on demand. O café da manhã foi mto fraco."
A entregar das maletas (equipajes) demorou 1 hora.
Great staff, easy boarding
Prós: "O assento nem por isso"
Contras: "Não tenho ainda uma ideia formada."
Contras: "Obrigaram eu e minha filha a pagar o despacho de duas malas de mão, tive que pagar 140 euros, que não tinha programado em gastar e ainda extraviaram uma dessas malas. Estamos indo para o hotel sem uma das malas."
Contras: "Aterrou com 1 hora de atrasado, excesso de bagagens de cabine, uma comissária de bordo mal educada."
Prós: "Atendimento no checkin com qualidade de informação"
Contras: "Os últimos assentos sem janelas são horríveis!"
Prós: "Bancos espaçosos e confortáveis"
Contras: "Tempo de espera para a entrada no avião. Voo atrasado. Muito pouco entretenimento"
Contras: "Na escala no aeroporto de Oslo tivemos de sair porque as máquinas para check in automático só permitem fazer o check in de algumas companhias."
Contras: "Atraso de mais de 1h. Demora no desembarque de ônibus."
Contras: "Por primeira experiência com a companhia gostei bastante do preço e atendimento . O serviço de bordo não está incluso na viagem e não houve nenhum tipo de entretenimento."
Contras: "The seat area was dirty with broken biscuit crumbs - both seat and floor. The pocket in front of the seat (back of previous seat) was filthy with what looked like yogurt and chewing gum. Very unpleasant!"
Contras: "We had to wait for someone... Couldn't leave with out them. Departed an hour late."
Prós: "Good but not the delay"
Contras: "The flight was delayed by 2 hours so I missed my coach from Barcelona to valencia and had to pay €34.50 for another ticket can you please try to refund me this money."
Prós: "The crew are so helpful and friendly"
Contras: "Our flight was ridiculously delayed due to fog no fault of the airline but the communication was terrible"
Prós: "Nice, simple. Friendly"
Prós: "You need to add an N/A option, we didn't eat anything"
Prós: "Good leg room"
Contras: "30 minutes late - better than 2 hours with previous Vueling flight..."
Contras: "Seats are like deck chairs with no leg room"
Prós: "When check-in online I was given 1st row seats, as a result I was treated as an excellence customer. Great service."
Contras: "Delayed flight that was a connection and nearly missed my next flight"
Contras: "The flight was delayed for an hour which made me late for where i needed to be"
Prós: "Getting off the plane in Barcelona"
Contras: "Extremely poor service by the cabin crew. They were extremely lethargic and slow with service. So much so that numerous rows of seats with young families were never served. No announcement or apology, they just stopped serving as they needed to prepare to land. They knew from the start how long they would have to serve drinks/snacks but didn’t care and definitely did not go out of their way to ensure everyone would be served. The worst service or total lack of that I’ve ever had."
Contras: "Flights notoriously late Staff useless Service inexistant No information provided Avoid Vueling"
Contras: "Plane late Check in late What a joke first time flying with this joke company"
Prós: "Staff and smooth fligfht"
Contras: "Really long delay with hardly any information of when takeoff will be"
Contras: "Arrasou muito, quase 2 hrs"
Prós: "we reached our destination alive"
Contras: "We sat on the aircraft on the tarmac for two hours, no explanation. Food and drink were served 20 mins before landing, some people didn’t get a chance to have a drink. Staff were disorganised confused and rude. My debit card was handed to another passenger because the steward had no idea what he was doing. Beyond awful!"
Prós: "Seats were clean"
Contras: "Delayed flight which lead to then sitting in the plane on the runway awaiting a time to take off. Flight attendant didn’t serve the back half of then plane with drinks. Luggage Carousel kept changing."
Contras: "Delayed by almost 4 hours with no communication. By the time we found out we could get a meal voucher it was too late"
Contras: "Flight delayed, no gate information till 18:40 - when flight was supposed to take off at 14:40 - then gate overcrowded by passengers from 3 different flights all to the same place. Crew members didnt know how to handle the situation and over 200 did not board the plane. However once taken to the plane lucky passengers had to wait outside on runway for approximately 40 mins as cabin crew also did not know how to handle the situation. Those with assigned seats did not get them and those with luggage to go in the cabin were informed there was no more space and luggage had to be put in the hold. We finally boarded the plane at approximately 8:40 but could not take off for another 2 hours where we were stuck on a small cramped space on a plane full to capacity not having eaten anything for hours with no idea of the progress of the situation. In conclusion I expect every passenger should receive a refund for not only the extrodinary 8 hour delay but for the mismanagement of the entire situation."
Prós: "Nothing.... Very poor. Generally Vueling has a poor image but I took a chance nothing has changed"
Contras: "On board the plane I was told you have to pay for all the food drinks quite abruptly maybe because I had shorts on and a tee shirt the lady in question thought I did not have much money.....Never go by how somebody is dressed that's my advice to your airline staff...."
Contras: "On arriving two hours early to my flight I was told that I was being put on standby because the flight was full. Not sure how I got bumped from a flight that I bought a ticket for 3 weeks ago? Upon waiting at the gate I came to realise that 17 other people had also been bumped. How does an airline overbook a flight that much? We were led to the baggage claim and told to pick up our bags to be rechecked- then the flight attendants disappeared, giving us no further direction as to where to go or what to do. My bags did not arrive on the carousel, either did anyone else’s that had been bumped. We walked up to the check in desk only to be told to consult the baggage service desk downstairs. Upon doing that we were told to go back to the check in desk. After going to the check in desk again we were told to go to the customer service desk. After doing that and waiting another half hour, we were given new tickets and told that our baggage had left on our original flight and would be waiting for us in Barcelona once we got there. Our compensation for all of this hassle was only a free meal from the restaurant. When we went to the restaurant we were told that we were only allowed one of the cold sandwiches and a small drink. Absolutely appalling as we were starving and exhausted. All of the flights were also delayed, however all the boards continued to say they were ‘on time’. The board for the flight we eventually took said we were ‘on time’ despite the fact we were still standing at the gate at the time we were supposed to depart. After arriving on a flight 5 hours later than we should have arrived, We were then told by the baggage desk that the luggage had not arrived in Barcelona and were instead back in Paris. So the staff in Paris blatantly lied just to get us to leave them alone. No apology was offered at any point of this whole ordeal, no compensation other than a sandwich and a bottle of water, and i’m now left with absolutely nothing but the clothes on my back. Not even a complimentary toothbrush which has been given to me along with toiletries and a t-shirt the last time my bags were delayed. Absolutely appalling from all aspects of this whole company. I am sorry to say I’ve already booked my return flight, however after that flight I am never flying Vuelig again!"
Prós: "Friendly and helpful staff. Comfortable and decent legroom in the cabin."
Contras: "Slight delay on departure but not really an issue. Bit of a long wait for baggage in Barcelona on arrival but don’t think it’s Vuelings fault."
Prós: "Safe flight, good leg room"
Contras: "Delayed departure, delayed boarding"
Prós: "Crew was nice and welcoming"
Contras: "Plane took off an hr later, not many vegetarian or vegan meals to choose from, my legs didn’t fit in my seating area..."
Contras: "The flight was 2h delay and they didn’t give any information."
Prós: "cabin crew was friendly"
Contras: "ground staff was so trained to brush problems to the customers that never again Vueling, so bad experience compared to Ryanair..."
Contras: "The flight was cancelled after checkin . Trying to get an alternative was futile with no success.Had to drive 1000 km in the end. No announcements made in English. Plese advise how to get a refund."
Contras: "Very little legroom"
Prós: "Flight on time"
Contras: "Was made to put case into the hold at the gate, they said there wasn't enough room on the plane, got on, there was loads of space and loads of cases. Got to Barcelona and my Kipling monkey had been removed from case, either in Birmingham or Barcelona."
Prós: "The staff were nice, and we landed which is always a bonus"
Contras: "Almost missed the last aerobus because of the long delays. Long waits with boarding."
Prós: "Furious, Vueling is always late!!!"
Contras: "Always late,, they don't care!!"
Prós: "Staff were fine, lovely to check in online and not have to worry"
Contras: "Once onboard we sat for nearly an hour going nowhere"
Prós: "The Staff were very attentive and attractive!! Very Comfortable flight and well worth the money! I would only fly with Vueling to Barcelona! Amazing Experiance Thank you everyone"
Prós: "Excellent check in . Before time arrival."
Prós: "On time"
Prós: "New plane, comfortable seat and helpful crew"
Contras: "Disembarking in Barcelona very disorganised"
Prós: "Comfort and friendliness of crew"
Contras: "Everyone told to board at the same time but they no one being boarded for over 30 mins. So left just standing in a long line for ages. Why tell us to board before you’re ready to board anyone? And why all at the same time and not groups of rows?"
Prós: "Good flight on time so no complaints"
Partida com 2 horas de atraso
Foi tudo impecável. Todos sempre atenciosos
Ter vindo sozinho num banco e perto da porta de saida
Contras: "Não apanhar chuva no embarque."
Prós: "Agradou ter conseguido um preço low costs. Mas sinceramente poderia ter pago um bilhete mais caro e voado noutra companhia com mais conforto ."
Contras: "Demasiados atrasos. Temos que esperar o embarque a céu aberto na chuva e no frio. Péssimo ... E não tem nada para pessoas alérgicas a lactose e glúten."
Prós: "Nothing. Everything was very bad."
Contras: "Bad line to check in. Bad line to get in the plane. 1h15 waiting inside the plane with no answer about hour to take off. No are condition in the plane. Cabin crew with no attention. Late to get out the plane. Late to claim the luggage. And, after 30 years traveling, first time I have a bottle broken"
Prós: "De nada nunca mais viajo c essa empresa, cheguei c 3 horas de antecedência no aeroporto e me fizeram pagar uma taxa de 55 euros absurdo, na volta atrasou muito, pessoas maleducadas"
Contras: "O tempo de espera no aeroporto para embarcar. Cerca de 1 hora."
Contras: "Para além de estarmos dentro de umas gaiolas em pé, quase uma hora sem sequer nos dizer nada, fomos a pé debaixo de chuva até ao avião. Crianças e bebês a serem forçados a ir debaixo de chuva. Entretanto chegamos ao avião e não tivemos autorização para entrar, ficando debaixo de chuva... enfim. Depois disso, quando aterramos não tivemos autorização de sair porque o Hospedeiro de Bordô chamou a polícia para acompanhar um dos passageiros. E para variar... Tivemos de permanecer sentados em espera para podermos sentir. Enfim. No mínimo ridículo."
Contras: "Houve um atraso e não avisaram. Ficámos em pé imenso tempo para embarcar como se o voo estivesse a horas."
Contras: "O atendimento poderia ser melhor, mais explicativo sobre as dificuldades do cliente que não entende do sistema e estar em hotel. Isso dificultou a comunicação. A atendente geral no posto de atendimento muito arrogante."
Contras: "Tudo ser acréscimo ao custo inicial Conforto dos bancos"
Contras: "O atraso do voo 45 minutos e a espera pelo autocarro para nos levar à saída do avião (10 min) !"
Prós: "Tudo muito bem organizado"
Contras: "O espaco entre os bancos e ao menos água deveria ser ofertada"
Contras: "Instruções de embarque mais clara entre prioritário / não prioritário."
Contras: "O aeroporto. Tudo muito longe."
Contras: "Priority line...."
Contras: "Priority line....."
Contras: "Desde a organização das informações para realização do Check-in até o atendimento durante o voo, a empresa deixa muito a desejar. Principalmente no quesito bagagem. Prestem muita atenção, pois eles não informam adequadamente sobre o despacho de bagagem, fazendo com que você desembolse valores absurdos no aeroporto."
Prós: "The price of the flight"
Contras: "1 hour late departure"
Contras: "Não há nada de comida que a empresa oferece de cortesia."
Contras: "Voo com atrazo elevado"
Prós: "Da qualidade versus preço"
Contras: "Atrasou 15m, nada de especial"
Contras: "Kayak did not forward me bookin confirmation and I paid extra 60€ At Ryanair no customer service desk. Nearly missed flt. Never again w Ryanair"
Contras: "Everything ! Delay, no info (absolutely no info! Regarding the delay. I would never, ever choose RyanAir again !"
Contras: "Atraso de 35min. Tripulação pouco interativa. Condição agressiva, q se repercutiu na aterragen"
Contras: "Late, dirty and not properly stocked..."
Contras: "Sitema de check in pelo celular muito confuso, acusando erro de senha varias vezes e o código de barras tinha que ser salvo em PDF para poder ampliar na hora de entrar."
Prós: "Gostei que a experiência chegou ao fim e serviu para nunca mais voar com a empresa."
Contras: "Detestei tudo, me fizeram pagar novamente a mala para despachar, pois falaram que as 2 malas extras que comprei estavam indicadas para a ida da viagem e não uma para ida e uma para volta. O voo atrasou 2h40min e ficaram dando desculpas de todas as formas possíveis. Ficamos parados dentro do avião por 1 hora até conseguir finalmente sair do chão. Pouco espaço para as pernas. Te obrigam a pagar para escolher onde quer sentar (se tiver em mais que 1 pessoa, na hora que fizer o check in te colocam de proposito um na frente do avião e outro no fundo, para que voce pague para trocar de lugar). No balcão de informações da empresa eles não conseguem resolver nada e se livram do problema que qualquer reclamação deve ser feita no destino final."
Prós: "Reasonably priced. Check in was quick and easy. Boarding was easy"
Contras: "Seats are very cramped and uncomfortable. I’m 179cm and it’s a tight enough squeeze for in the seats."
Prós: "Chegamos ao aeroporto 2 horas e 15 minutos antes do vôo. Tentamos fazer o check-in mas ainda não estava aberto. Na hora que abriram, fomos para a fila. Na nossa vez disseram que teríamos que pagar para poder fazer o check in no aeroporto, um valor absurdo de quase 100 euros. Não disseram em nenhum momento isso por e-mail. Não fomos avisados. Ontem, recebi uma e-mail da Cia, apenas falando sobre o procedimento da bagagem e nada mais. Não vou arcar com esse prejuízo, porque eles não avisaram que o check in tinha que ser online obrigatoriamente ou teríamos que pagar."
Contras: "The landing was dangerous and rough."
Contras: "Booked 3 flights all on Ryanair for a trip inside Portugal. The booking agent, Gotogate.com, and Ryanair left me deserted. Some error occurred and I received the same flight booking # for all 3 the flights. I discovered this when trying to retrieve my boarding pass for the second flight. Neither company fixed the problem and I could not board the flight. I ended up having to rent a car and drive to Porto (6 hours away). Neither company have anyone that can assist with these issues on the weekend. The worst experience I could have had on my birthday vacation."
Prós: "You get what you pay for. No issues"
Contras: "The queue on the tarmac waiting to board but I realise they are trying to keep to schedule"
Prós: "We actually made it"
Contras: "The 3hr delay with no explanation or any information whilst waiting in the airport."
Contras: "The gate for boarding was supposed to close at 1205pm but they didn’t announce the gate until 11:30am. The flight was supposed to take off at 12:35pm but there was no announcement of delay, all of the attendants said that everything was on schedule, yet boarding didn’t even start until 1230pm. They randomly took people out of line and told them their bags were too big and made them pay 50 euro, even though their bags still went in the same hold and they were no bigger than anyone else’s when later compared. It was an international flight and multiple people didn’t even have to show their passports. Then on the plane we sat on the runway for about another hour and didn’t takeoff until 1:40pm. The take off was one of the worst I’ve ever experienced. The seats were basically lawn chairs glued to the ground and the aisles aren’t large enough for the crew so they were constantly bumping everyone in the aisle seats. The landing felt like the plane was going to flip over and crash and then on top of everything we were told that Ryanair didn’t have enough employees to take our luggage off of the plane."
Contras: "We were charged an additional $70 per person to have our boarding passes printed at the airport. After waiting 40 minutes in line to check in, we were made to go to another office to get boarding passes. Even though we arrived 3 hours before the flight, we barely made it. Ryanair tries to put as many obstacles and charges in your way before you fly. You have no recourse as you would miss your flight if you don’t pay the extra charges. During the flight, the whole purpose of the crew is to sell duty free goods. This airline is the worst! I’d pay more to another airline, just to avoid Ryanair."
Prós: "I got to my destination"
Contras: "If they don’t speak good English and have heavy accents, why don’t they slow down the announcements, so people have at least a small chance to understand???"
Contras: "Boarding commenced after the given departure time with no sign of a delay on the departure boards. There was no clear guidance for queuing, so the speedy boarding we paid extra for was close to useless, staff then scanned boarding passes without a care for passports. Once on the plane the flight was delayed for 2 hours and only after 45 mins of sitting around waiting for an explanation were we given one by the captain."
Prós: "Nice and cheap."
Contras: "The window was in the wrong place so I got a bad neck trying to look out."
Contras: "O atraso na partida de cerca de 1 hora."
Prós: "O voo em si foi bom"
Contras: "Um atraso de 2h e estar 30 minutos com o avião parado e sem o AC ligado"
Contras: "I didn’t know that I had to pay and extra £15 just to get a seat! I thought I already paid enough for my ticket ."
Prós: "The flight was short"
Contras: "A plenty of offering thing to buy"
Prós: "I liked that we landed safely and could go about our day, putting this experience behind me, after only an hour delay."
Contras: "Checking in at the Marrakech airport was a nightmare. People had to guess where to line up. There were two lines. A woman working with passengers seemed efficient and friendly. Unfortunately, I was not in her line. The dude who "helped" me hated the world and everyone in front of him. Their computers were down, and he had to hand write the boarding passes (?!). He really resented doing this for people and let them know. Once at the gate we had to get in a line, to get in another line outside, to get in another line to board, and of course we sat on the tarmac due to delays. I had to check a bag at the gate for being slightly too big. That's fine. But really, I end up paying what I would for a more professional (not "low-fare") airline. No one wants to be here. Not the employees, and not the passengers."
Prós: "The crew were all friendly and welcoming"
Contras: "som do microfone das hospedeiras demasiado alto. Entendeu-se muito pouco o inglês que falaram."