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Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."

Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."

Contras: "Rude staff"

Prós: "Free service Food and coffee"
Contras: "Free service Food and coffee"

Prós: "Yes"
Contras: "Was excellent"

Contras: "Schedule issues, rerouted thru LA, very very painful travel, multiple security checks for an issue from the airline schedule. Airline doesn’t give reroute options. Two bags opened and missing personal items. Very frustrating travel. Kids meal choices missing on rerouted flights. I can go on..."

Prós: "Smooth boarding/ de-planing ; everything was on time"
Contras: "Small aircraft"

Prós: "It was incredibly quick!"

Contras: "Nothing"

Contras: "They broke my guitar"

Prós: "everything"
Contras: "price and reliability"

Prós: "I travel 70 times a year and I try to avoid BA the f I can. This flight 2 hrs late and they ran out of food as hey got to me I’m tge back. The toilets ran out of water 3/4 of the way through the flight so people couldn’t use the toilets. Not good. Zz"
Contras: "Gg"

Prós: "Helpful and Friendly Crew. Did their best to help during the delay. Able to take hand baggage on board (unlike our kid journey when forced to check it in at the gate)"
Contras: "Sat on plane for an hour waiting to depart, so delayed landing. The BA feel is no different to budget airlines now."

Contras: "More open counters for the plethora of people trying to check in. Started the trip off with frustration"

Contras: "The layover was exhausting & getting to other gate was too stressful. Changing planes should be simplified."

Contras: "Everything"

Prós: "The aircraft seemed new or renovated and it was fairly clean."
Contras: "The crew was talking with a passenger at the end of the corridor while laughing very loud. This caused many passengers to wake up from their sleep or just disturb them from their reading. Instead of telling the passenger to keep it down they were all cracking jokes to each other while the whole cabin could hear them."

Prós: "Good service and crew."
Contras: "Seats were very very narrow."

Prós: "Great relaxing"

Prós: "Simpatia da tripulação"
Contras: "Espaço entre bancos demasiado pequeno"

Prós: "Nice staff."

Prós: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
Contras: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"

Contras: "Not even a free water/soda was offered, need to purchase everything."

Prós: "Everything"

Prós: "."

Contras: "They lost our bags. Many of us on board. And they didn’t give us tracking numbers to follow-up. Argh"

Prós: "The on time arrival"
Contras: "That even non alcoholic drinks costs The gate agent provided misleading information"

Prós: "Timely."

Contras: "increasingly reducing space. person sitting next to me overweight and made it uncomfortable for me during the entire trip."

Prós: "Crews"
Contras: "None"

Prós: "cheaper pricing"
Contras: "no mention of visa entry to US when I booked my trip !! caused me all sorts of problems .... you must make double and triple check that when booking a ticket to a country that requires a visa it is a 'click to accept' thanks"

Prós: "Everything"

Prós: "I feel safe and comfortable in British Airways."
Contras: "The ticket is too expensive ."

Prós: "The professionalism of the flight staff."
Contras: "Too small space between rows."

Prós: "Everything"

Prós: "excellent, efficient, clean, professional"
Contras: "partnering with American Airlines is a crime and an offense."

Contras: "The boarding process could be better"

Contras: "No electric outlet for charging phone or laptop TV screen was very old and barely functional"

Prós: "We Arrived safely. The captain explained the situations well."
Contras: "We left late and arrived late. They ran out of one of the menu items."

Contras: "The crew didn't even offer me a drink or food for purchase The baggage allowance fees were ridiculous -- I hate to pay despite being executive status and when I called several times prior to flight there were not helpful and referred me to airport who charged me a lot of $$! I willl be writing a note to customer service. In addition they are cutting back I was told and closed the ticket counter in Faeo Portugal -- not flying them again"

Contras: "Ma gestao expectactiva dos passageiros. Voo atrasado resultou na perda do voo de ligacao"

Prós: "Spacious seating."

Prós: "It all went smoothly and was on time"

Contras: "Some passengers were allowed to drink excessively becoming very loud and continually bumping into aisle-seated passengers."

Prós: "First time I enjoy flying , everything was very good"
Contras: "Nothing"

Contras: "No wifi"

Prós: "The staff were all very helpful and efficient."

Prós: "On time, no crashes"
Contras: "Extremely uncomfortable, hardly any room to breath"

Prós: "Everything"

Prós: "okok"
Contras: "okokok"

Contras: "O uso de mascara não foi obrigatório"

Contras: "Seats are very uncomfortable in all planes"

Prós: "Amazing crew"
Contras: "Food was ok. Seat was crowded. Everything else was excellent."

Prós: "TAP always has great team members and crew. They are polite, professional and helpful. The flight itself is comfortable and relaxing; very enjoyable."
Contras: "TAP does not check your bags all the way through if you are having a layover. This makes NO SENSE and requires that you retrieve your luggage from baggage claim, and then check in once more and then another trip through security once again! This never happens in the US - one of the few things we get right. Also, I have never had to board a plan from the tarmac since 1970 in the US - why do we have to always wait for and take buses from our check in gate out to the flight line? And how is this ever considered, "Premium Boarding?" It's like a cattle car. Fix these things and I will sing the praises of TAP forever."

Prós: "The price is affordable"

Prós: "Pontualidade e simpatia da tripulação"
Contras: "Comida, vergonhosa. Bebidas ok"

Prós: "Some on crew lovely. Others terrible, bitter people, not at all suited for customer service."
Contras: "Disgusting food. Price gouging for checked baggage. Surly attitudes."

Prós: "Assento bom, preco bom, viagem optima"
Contras: "30 min atraso"

Prós: "Excelente"

Prós: "Nothing"
Contras: "Baggage crew broke both our suitcases. Awful crew who was really rude to me when I was desperate for the toilet as seat belt sign was constantly on. Hot flight with hardly any air con"

Contras: "It was cancelled with less than 12hrs notice !! I had to rebook on another airline costing more than twice as much !!"

Contras: "O voo partiu com um atraso superior a 1 hora"

Prós: "On time, very polite."

Prós: "Tripulação muito simpática"
Contras: "Atraso de uma hora"

Contras: "I was surprised by a $120 fee for luggage. I don't remember any indication from Kayak or from TAP about a luggage fee when I booked or when I got confirmation. Further, I found out that if I had indicated that I had luggage 3 days prior to checkin, I would have only been charged $92 saving me $."

Prós: "A comida era boa"
Contras: "Atraso de uma hora, assentos do mais desconfortavel que existe"

Contras: "Not over selling the flight and making passengers stay over night. I would have loved to be home as planned"

Contras: "Hand luggage weighing queue delayed flight, Gatwick flights delays, missing luggage at Lisbon,"

Prós: "Simpatia da tripulação"
Contras: "Atraso no voo"

Contras: "Pontualidade e simpatia"

Contras: "Um atraso muito nenor"

Prós: "Crew and on time flight"
Contras: "Entertainment"

Contras: "Pouca experiência da tripulação"

Contras: "Ontem tripulação pouco experiênte"

Contras: "O katering tem de ser melhorado, não se justifica pagar 1180 euros ida e volta e comer uma Sandwich básica!"

Prós: "A tripulação era competente e simpática!"
Contras: "Aeroporto sem meios de embarque"

Prós: "Tudo óptimo."
Contras: "Política de bagagem alterou e eu desconhecia. Preço do lugar escolhido caríssimo. Preço do vôo elevado. Para voo não lotado."

Prós: "O atraso só foi de 30 minutos."
Contras: "Processo de faturação de bagagens caótico. Colaboradoras de terra indisponíveis para ajudar e prestar esclarecimentos. Tripulação antipatica. Avião alugado a outra companhia."

Prós: "Pontualidade"
Contras: "Nada de mau a apontar"

Contras: "Atraso"

Contras: "Vôo com atraso."

Contras: "Food was terrible ! Please change the menu ...."

Contras: "Atraso de 1h30m"

Prós: "Overhead luggage space"

Prós: "chegar a horas"
Contras: "comida"

Prós: "Nada"
Contras: "Tempo espera"

Prós: "Hoje em alternativa a horrível pasta de atum fui surpreendido com um wrap vegan - estava bom ! Embora muito desadequado para crianças ...."
Contras: "Como sempre TAP = voo atrasado As justificações (desculpas) são as de sempre) : Restrições no tráfego aéreo, problemas no embarque, congestionamento, etc"

Contras: "Delay and food - terrible"

Prós: "Tripulação excelente, atenta às necessidades dos passageiros e prestável"
Contras: "Lugar pouco confortável. Animação sofrível, aparelhagem antiquada com poucas hipóteses de escolha. Escassos canais de música"

Contras: "Atraso como sempre .... E pergunto : acham que atum é uma refeição que se ofereça as 9:00h da manhã ? Pois ... tal como eu a maior parte dos passageiros recusou (seria menos mau apenas um cockie)"

Contras: "The long delay, more than 1.5 hours."

Contras: "Atraso do voo, mais de 5 horas de atraso para a hora de chegada prevista, com uma espera de mais de 2 horas dentro do avião"

Prós: "Pontualidade ! (O que infelizmente é pouco comum na TAP)"

Contras: "Voo atrasado mais de 3h ! Muito mau com mudanças constantes de hora"

Contras: "Atraso de 3h e meia, isto não é normal!"

Contras: "Conforto"

Contras: "Atrasado como sempre... uma vergonha"

Contras: "Delay as always with TAP"

Prós: "Nada"
Contras: "Atraso de 2 horas. Lugares mais apertados que companhias Lowcost. Em geral bem pior que Ryanair."

Prós: "Price"
Contras: "The boarding was very slow and to seat to small for me."

Prós: "It was a very nice, standard flight. Nothing remarkable good or bad."

Prós: "The was not confortable"
Contras: "Having more entertaiment"

Prós: "On time"
Contras: "Seats and legroom"

Contras: "Transa ia could start by respecting the law and actually enforcing car seats for small children instead of forbidding families to take their car seats in their airplanes."

Contras: "Baggage claim was nearly one hour long"

Contras: "The flight was delayed more than 30 minutes and it took the crew too long to address the issue. It left the passengers wondering what was going on. While we waited the air conditioner did not work and we were left in intense heat. I still don’t know the reason why the flight was delayed because it ."

Contras: "Not even water is offered to people"

Prós: "Quick and convenient"
Contras: "Delays are always an issue"

Prós: "The flight was on tome"
Contras: "The flight has a delay"

Contras: "Tudo foi bom"

Contras: "Limited seating online Made you stand in long checking line 2.50 for a cup of Nescafé"

Prós: "O preço do bilhete e a simpatia da tripulação."
Contras: "Ter que pagar por um lugar na fila e emergência"

Prós: "They changed the flight schedule and i asked them for refund and i did not get my money back"

Contras: "Delay..."

Prós: "Not full flight"
Contras: "Norwegian nickle and dimes everything seats, foods, luggage entertainment non existent"

Prós: "We departed on time It was cheap to check a bag"

Contras: "No one in orly is here to communicate with passengers. Neither airline ground personnel nor airport staff"

Prós: "The flight was on time."
Contras: "Uncomfortable seats, rude staff, had to pay for water, very hot on flight"

Prós: "The crew were very nice"
Contras: "Uncomfortable, no entertainment, have to pay for everything, arrived late, bathroom smelled like pee"

Prós: "All went well with no interference."

Contras: "Arrivato con 43’ di ritardo da sommarsi 15’ per scala e autobus non presenti . Uno scandalo"

Contras: "Transavia delayed 1:30h the flight."

Contras: "Boarding at Orly airport was unorganized and cluttered. Flight was delayed (took too long to depart)."

Prós: "Everyone was happy trip went great price aircraft clean crew nice!"

Prós: "very nice crew"
Contras: "no pre-checkin on my return flight"

Prós: "I was stranded in Budapest due to weather and was thrilled to find this flight for same day travel, a few hours later and have a decent price!"
Contras: "I liked it all!"

Prós: "Cheap ticket"
Contras: "Not even complimentary tap water offered. Horrific boarding method and rude staff shouting at people who were waiting patiently. Very likely they will take your carryon even if you comply with requirements, but after you go through the process of security, which is irritating. If they need space they should offer upon check in."

Prós: "great crew and exellent service"

Prós: "Cheap. Gets you from one stop to the next."
Contras: "Took forever to check in. I know they were under strike at that time but then after waiting for so long and just making our flight, they sent my luggage to Seville Spain. It took 3 full days for me to get my luggage. I contacted via Facebook and email and basically just got the response of I have to wait until it arrives at the airport and the best advice they could give was to call the Seville airport. I mentioned multiple times in my email and message that I did not have phone service. I showed up to the airport everyday to see if it made it in finally it did on day 3. It wasn’t until 5 days later that they even contacted me to say it had arrived but I had already picked it up. Very disappointing."

Contras: "When I arrive to Orly Airport îm waiting 2 hours to the claim baggage for take my luggage, 2 hours late is very not normal..."

Prós: "That I could finally land in Madrid, actually a quick flight!"
Contras: "The delay in the flight, a mess at the time of boarding the plane, just terrible!"

Contras: "1 hour delay."

Prós: "Cabin crew professional, efficient and pleasant. Cabin clean, seats comfortable."
Contras: "Nothing not to like."

Contras: "Nacing."

Prós: "Flight was on time"
Contras: "Boarding and disembarking were poor"

Prós: "Terrible experience. From sub par USA style security lines to delays, poor boarding.... Gong show."
Contras: "See above"

Prós: "We were sent to Kiwi booking to complete the ticket booking. Flight was canceled due to strike but we weren’t informed this till at the airport. This is likely because airline only has Kiwi contact info and never reached to us. Kiwi also didn’t inform us. We were stuck at airport for 6 hours trying to contact airline. Phone can’t be reached. We talked ied WhatsApp Facebook tweeter. All takes like one hour to get response. In the end flights can’t be rescheduled we had to book new flights ourselves and find hotel to stay. They won’t cover for hotel either. The flights refund is now funded to Kiwi which we also need to find time to argue with Kiwi to get back. DOnt know how long that may take. The overall experience has been terrible"
Contras: "Transavia should have more capacity to hold customers requests. The representative from Transavia at airport provide absolutely no help. Just told us to WhatsApp Transavia. If that’s the approach then more people should be there responding WhatsApp comments not like no response within one hour. Kiwi is of no help as well. If flights get canceled agents should provide us updates as well. When we contacted kiwi in the airport Kiwi even denied flight cancel."

Contras: "Crew were very rude"

Prós: "Gets the job done. Quick flight, well managed. Crew members were nice."
Contras: "The plane looked worn. There's nothing else but a seat. Obviously no food or anything."

Contras: "I did'' that we have to pay for have water to drink !"

Contras: "water is not complimentary"

Contras: "Poor attitude from ground service at the boarding gate"

Prós: "Quick boarding comfortable"

Contras: "Flight was delayed by 4 hours and we were informed about the delay until 20 mins before boarding. The service was all round horrible"

Prós: "Pontualidade"

Prós: "Cheap"
Contras: "Awful customer service, no way to handle issues or problems. Their website had a glitch that didn't allow us to pay ahead of time for checked luggage. Calling them didn't help as the call center has no ability to change anything on your booking. At the kiosk they charged us double to check our bags because that's just how that works, even though their website ate our credit card information and didn't give us an ability to pay for luggage before check in online. The whole experience has made me decide to never use them ever again."

Prós: "Lines and delays and shuttles and more delays."

Prós: "The crew was helpful and happy to ask any questions we had when not all announcements came through in English, so we couldn't quite understand them."
Contras: "The check in process was very slow and we spent almost an hour waiting in line. We boarded on time, but then sat on the plane for over an hour because of technical issues. I would rather wait in the airport during those issues, as there is more room to stretch and move about."

Prós: "EAsy boarding, staff, comfort, cleanliness, everything."
Contras: "Everything was good."

Prós: "N/A"
Contras: "Not cancelling this flight and 5 other flights."

Prós: "A simpatia dos profissionais do avião"
Contras: "Quando cheguei ao aeroporto de Gartwik fui até ao guichê da easyget pedir uma informação sobre o meu voo por volta das 5h55m e fui estremamente mal atendida por as funcionárias uma delas até me perguntou se eu não tinhas olhos para ver o placar não me deu a informação que eu pedir não foi nada educação povo sem educação nada profissional"

Prós: "Cumprimento dos horários. Antecipação da hora de chegada."
Contras: "Voo com alguma turbulência. Só deram o aviso uns 10 minutos após ter começado."

Contras: "The airport was a bit tough to navigate, and the baggage drop area didn’t open until about 50 minutes before the gate closes, so the ticket says."

Contras: "o voo ter partido e chegado a horas e não com um atraso de mais de 2h"

Prós: "Embarque"
Contras: "Espaço entre cadeiras e atraso no voo. Bagagem demorou muitotemoi a chegar"

Prós: "Pontualidade"
Contras: "Espaço entre cadeiras"

Contras: "atraso de 2h no voo, sem nenhuma indicação por parte dos assistentes de terra. serviço pós venda terrivel, sempre a desresponsabilizar de todos e quaisquer factos. nao volto a contratar serviços a esta companhia."

Contras: "Sair a horas"

Contras: "Receberem a minha bagagem de mão na porta do avião"

Prós: "Voo confortável tripulação simpática, aterragem muito suave"

Prós: "A simpatia da tripulação."
Contras: "Estar a espera mais de uma hora para sair de Paris."

Contras: "O tempo de embarque, ou seja, depois de passar a porta de embarque, muito tempo à espera para entrar no aviao"

Prós: "Acho ridículo não nos oferecerem nem 1 chiclete na viagem"

Contras: "Escolhi a easy jet porque considerava que se diferenciava das outras low-cost. A péssima experiência de autêntica caça à bagagem extra por um funcionário dedicado exclusivamente a essa função na fila de embarque provou-me que afinal estava enganado. Deixou de ter a minha preferência."

Contras: "Assento desconfortavel para dormir."

Prós: "Emergency seats with space to stretch the legs."
Contras: "Only one hand luggage"

Prós: "Everything was wonderful, even the weather"

Contras: "Delay at departure one hour, long queues in Luton at passport control"

Prós: "Easy boarding and flight. The onboard meal deal tasted alright and wasn't as had value as I'd expected."
Contras: "Not the most comfortable seats but bearable for a few hours if you're not trying to sleep."

Contras: "The seats not comfortable for such a long flight, especially compared to bue air on the outbound trip"

Prós: "One time"
Contras: "Cattle car boarding. But expected. Luton airport is confusing for transport to London"

Prós: "Kept informed about delay"
Contras: "The plane was delayed 3 hours so booked another flight with another airline"

Prós: "Normal."
Contras: "Devter um atraso superior a 1:30"

Contras: "Late again!! This flight has a 100% record of being over 30 mins late!"

Prós: "Comfortable new plane. Pleasant staff. Captain willing to stand in front of passengers and explain why the flight was delayed and offer the opportunity to visit the flight deck - a very human face."
Contras: "Fight was delayed for over an hour but hey, it happens."

Prós: "Not a lot."
Contras: "Seats were changed without notice meaning my girlfriend and I were seated separately even though we were on the same booking - and the crew were less than helpful in resolving this, we had to correct the issue ourselves with another willing passenger. The flight was delayed by an hour and no real explanation or apology was offered. Terrible end to an incredible holiday."

Prós: "Speedy boarding"
Contras: "Flight was delayed from 2040 to 2230"

Contras: "Cancelled flight"

Prós: "The plane departed and arrived on time. The onborad crew was fine as well."
Contras: "The ground staff of easyJet were horrible. During boarding, my girlfriend was instructed to fit a carry-on on the "bag size check thing" and it didn't fit (barely). We we're forced to open the bag and put some of the clothes on to make it fit (the most unnecessary thing, since we're carrying the same weight and volume on the plane anyway). If this was not bad enough, after that, we had to check in the luggage anyway because there was no space in the cabin (making the whole process of removing stuff from the luggage even more irrelevant since volume is no longer an issue). EasyJet goes out of their way to inconvenience its costumers so we are forced to pay more to not be harassed by the staff and their random policies. The flight itself: no leg room and no entertainment."

Prós: "Friendly crew"
Contras: "Delayed. No in flight service."

Prós: "Do atendimento das hospedeiras"
Contras: "De ir na cauda"

Prós: "The staff are always pleasant and cheerful"
Contras: "Plane less comfortable than usual. CDG display boards rarely up to date. This flight is nearly always delayed."

Prós: "Uma equipa excepcional, simpáticos e muito eficientes."

Contras: "The take off was delayed too much."

Contras: "Gate crew are definitely aggressive re bags Fortunately after threatening us we had to consider small hand bags/ purses were the only bags we could take on board they took our roll ons but did not charge as plane was full"

Prós: "PONTUALIDADE SERVIÇO"
Contras: "NÃO APLICAVEL NESTE VOO"

Contras: "It was charged me 60 euros for a small bag with laptop. Next time i am using other company."

Prós: "The fact that it was on time which is unusual between Charles du Gaulle and london"

Prós: "It got me home."
Contras: "Late departure. Limited legroom."

Contras: "pagar 3 viagens que não fiz ter um voo cancelado e não ser reimbolsado pouca informação não ter acompanhamento não recomendo não volto"

Contras: "Saídas de emergência a meio do avião praticamente inacessíveis em caso de necessidade, pois colocam lá bancos a uma distância 'normal'. Em caso de emergência, com as pessoas sentadas, algumas com as pernas compridas, é impossível sair por ali. Ainda por cima, aquando da marcação dos vôos paga-se uma taxa superior para ir num banco com as mesmas condições (espaço) que os outros. Terminal do aeroporto de Bili (Bordeaux) cláustrofóbico pois colocaram lá todos os viajantes, num vôo lotado, á espera que se pudesse embarcar. Saída do vôo atrasada em quase meia hora, recuperada durante a viagem; chegada a horas."

Prós: "Pilot telling very clear about flight , timing,"
Contras: "Crows"

Contras: "For the second time in a row the boarding process at Lyon airport was a joke. They try and board 3 flights at a time with just 2 stsff checking passports. This causes a massive queue and delays to all flights."

Prós: "Although there was a delay, the staff were as friendly and helpful as can be. They kept us posted throughout. Boarding was carried out super quick. Flight staff were very friendly and had been delayed themselves and working extra hours for us"
Contras: "4 hours or more delay - will be claiming compensation and hope they will do the right thing and not give trouble with compensation"

Contras: "Accumulated delays over the day meant we only departed after midnight. Crew were understanding and offered free drinks / snacks, but in the end you just want to get home."

Prós: "I have to travel from Geneva to uk for business a lot and over the last year Easy jet have a 95% record for either being badly delayed or on one occasion cancelling my flight altogether"
Contras: "As above"

Prós: "9.45pm flight was cancelled, announced 3h later, no food, no accomodation, no transportation was provided. Ground staff was not informed. airport closed at 11pm. Received SMS to find own accommodation that would be reimbursed, once did, received email, that no reimbursement will be offered. I will bring them to court, not to get the reimbursement, but full compensation stipulated by the law, i.e. 250£ + all overnight expenses + trial expenses. I also learned from the ground staff, that this is systematic..."
Contras: "NOTHING! This is first, and last time I fly with these cheaters"

Prós: "The allocated seating system avoids having to rush onboard to claim your seat. In the past it became quite chaotic when boarding the plane."
Contras: "The long wait to board our plane especially when it was so hot and clammy."

Prós: "Nothing - no certainty for me the passenger over the delay. I had info by text which stopped after a while fortunately I could check on the website - times kept changing? The board only showed delayed & few announcements. Giving us €4.50 only covered half cost of a muffin and a drink!"
Contras: "The flight was delayed four hours but they told us to check in at the early time!!!! Then had to wait at airport all that time. Nice airport a mess not re signposted hard to find gate B!The ground crew were vague & not helpful. They should have provided us with bottles of water and a decent meal!! & certainty- failed woefully. The rep was not always at the gate to assist people I sat nearby reading so saw this. When it was time to actually board they made no announcement just put the gate number up on the board!!! Later made one for speedy boarding!! Did not feel looked after in any way. Then no cold drinks on plane and no ice till I made a fuss - suddenly I had ice!!! Charged my card in £ instead of € No hot food. Card machines not working - no wifi!! Doh!! All in all appalling customer service/ PR The crew were exhausted and over it - their job to to care for passengers - I think one went off in tears??"

Prós: "I went airport for boxing pass they changed 165 £ if some one dnt no"

Prós: "Preço"
Contras: "Cadeiras desconfortáveis, falta de espaço para pernas e objectos pessoais (livro, etc)"

Contras: "Correu bem, e na normalidade."

Contras: "Lanche gratuito."

Contras: "Não apanhar chuva no embarque."

Prós: "Agradou ter conseguido um preço low costs. Mas sinceramente poderia ter pago um bilhete mais caro e voado noutra companhia com mais conforto ."
Contras: "Demasiados atrasos. Temos que esperar o embarque a céu aberto na chuva e no frio. Péssimo ... E não tem nada para pessoas alérgicas a lactose e glúten."

Prós: "never ever use this Momondo again"
Contras: "no customer service"

Prós: "Politeness of the staff"

Contras: "4 horas de atraso."

Prós: "Preço"
Contras: "Stress dos restantes passageiros dado os atrasos. A culpa não é da empresa, visto o preço não estou a espera de comida nem de mordomias."

Contras: "Correu tudo normalmente"

Prós: "Online booking was nice and easy."
Contras: "Plane was small ,seats were not comfortable and plane was not connected with eye so passengees were waiting outside of plane in cold weather."

Prós: "Nothing because I wasn’t allowed to board"
Contras: "Everything"

Prós: "Pontualidade e tripulação atenciosa"

Contras: "App was down couldn’t check in had to pay cash(euros for trip). 250 euros for 180 pound as Ryanair only accepted pound (had to change at airport hence the rates) absolutely disgusting"

Contras: "Tudo me agradou. Não serviram comida nem houve entretenimento."

Prós: "O voo em si. Foi seguro e rápido."
Contras: "O conforto dos bancos e a falta de espaço para as pernas, o facto de termos de pagar mais para levarmos uma mala de rodas pequena e para nos sentarmos ao lado do nosso companheiro de viagem."

Prós: "Cheap(ish)"
Contras: "Worst plane seat of all carriers. No leg room, to close to seat in front no where to put anything , no usb charger. My local bus is more comfortable & better equipped. Same as 90% of people only fly Ryanair as a last resorts. Friend tried to down load boarding pass in the morning of flight was not able as need to be done 24hrs before. 50 euro to get printed at airport outrageous. Perhaps you could Justify £10 but 50 euro!! Why do they try so hard to rip there customers off at every turn"

Prós: "Nothing, only good thing was that the girl at the check-in was very nice and felt bad for the situation, then inside the plane after we landed, the manager was very attentive and nice to me, she heard my complaints and made sure I spoke my part."
Contras: "- They charged me 55 GBP for missing the check-in - They didn't let me facture the suitcase even tho I paid for the priority entrance. I had to throw away my liquid bottles. - While boarding one of the flight attendants told me to walk faster because they were late, even though I had two heavy bags in both of my hands. Then he insulted me in Italian and after I asked him 8 times to tell me what he said to me he told me to shut up and sit down. I sat down for 2 hours in a very bad mood trying to control myself from starting a fight. After the flight I waited and spoke with the manager about it, If I'm not wrong the name of the attendant was Luca and the manager heard my complaints. This was the worse flight of my entire life, I have never been treated so disrespectfully in a plane, I felt humiliated. I will never touch a Ryanair plane ever again. I definitely should be getting a refund for this."

Contras: "Supostamente só se pode levar uma única mala, presenciei pessoas sem prioritário e sem mala extra a embarcarem com dois volumes o que é injusto para quem se preocupou a controlar a bagagem incluindo a dificuldade que é não utilizar mala de senhora para além da bagagem."

Prós: "Pontualidade"

Prós: "The prices were ok. I’m short (5,4) so I can’t complain about the leg space. The cabin crew were pleasant, I can’t say the same about al the workers in the airport, ruining your mood before a holiday is slack - especially after"
Contras: "Not all of your staff are polite, I’m not sure if it is because we were in a country that does not accept or respect people of “colour” but I could see that there was definitely a heavy line of different treatment to other races - sadly from a very well known brand. I did feel the luggage prices were slightly tacky, and extra for on cabin prices. Also, cleanliness is clearly not a priority for all either."

Prós: "Nothinge medíocre sistema them booking"
Contras: "Sistema them booking i need explain way do mail descartável with people do chekin them i go to court very bad tio situação were i expenc more the 600 pounds"

Prós: "Very chip flight but expensive tricks about luggage paid my cabin bag but not allowed to check them I will never flight with Ryanair air."

Contras: "Very bad service. Everything is bad"

Prós: "De nada nunca mais viajo c essa empresa, cheguei c 3 horas de antecedência no aeroporto e me fizeram pagar uma taxa de 55 euros absurdo, na volta atrasou muito, pessoas maleducadas"

Prós: "Sim, a tripulação excelente"
Contras: "Correu tudo bem"

Prós: "Lack of info on cabin baggage until the gate. Embarrassing situation of having to pay for the excess baggage."
Contras: "Better information about baggage pre fight and more polite staff."

Prós: "Trip went well easy check in Know problems"
Contras: "The stay was too short would like to have had more time in Copenhagen"

Contras: "O tempo de espera no aeroporto para embarcar. Cerca de 1 hora."

Prós: "Took off on time"
Contras: "Random seat allocation due to not paying the extra fee?"

Prós: "Nothing. Flying with Ryanair is like travelling in purgatory"
Contras: "The app would not let me check in the previous day then they charged me a disgusting €55 to check in. The staff were unable to use any discretion. They clearly all hate working for Ryan Air. Flight was delayed by two hours. Overall appalling experience as it always is."

Contras: "crew where talking very loud so could hear then along the back 5 rows clearly. could not sleep due to it. they where bad mouthing passengers in general..."

Prós: "Simpatia da tripulação"
Contras: "Atraso de 1 hora"

Prós: "Nothing"
Contras: "Bad baggage policies"

Contras: "Para além de estarmos dentro de umas gaiolas em pé, quase uma hora sem sequer nos dizer nada, fomos a pé debaixo de chuva até ao avião. Crianças e bebês a serem forçados a ir debaixo de chuva. Entretanto chegamos ao avião e não tivemos autorização para entrar, ficando debaixo de chuva... enfim. Depois disso, quando aterramos não tivemos autorização de sair porque o Hospedeiro de Bordô chamou a polícia para acompanhar um dos passageiros. E para variar... Tivemos de permanecer sentados em espera para podermos sentir. Enfim. No mínimo ridículo."

Contras: "Houve um atraso e não avisaram. Ficámos em pé imenso tempo para embarcar como se o voo estivesse a horas."

Prós: "De tudo, tripulação Portuguesa super simpática"
Contras: "Tudo estava bem, sem reparos a fazer"

Prós: "Very efficient"

Prós: "Viagem mais rapida, tripulacao simpatica"
Contras: "Voo low cost sem comodidades"

Prós: "Pontualidade"
Contras: "Tudo ser acréscimo ao custo inicial Conforto dos bancos"

Contras: "O avião não estava limpo, estava cheio de papéis por todo lado inclusive nos bancos"

Prós: "Apesar de ser um suplemento à tarifa, a opção Plus facilitou o acesso e a prévia marcação de lugares"
Contras: "Atraso de 1h30 na partida Desconforto dos acentos Ruído no avião"

Prós: "Crew was helpful."
Contras: "On the check in process we fell force to pay for our seats, we bought the tickets (my wife and myself) in the same transaction and paid with the same card, the check in was made from the app, both at the same and they put us apart (row 6 and row 33) when in both cases were free seats next to us."

Prós: "boarded the plane to find it looking like there had been a kids party. food all over the seats and floors, rubbish under the seats. pilot was barely competent making a harsh fumbling landing"
Contras: "disgusting plane"

Contras: "O atraso do voo 45 minutos e a espera pelo autocarro para nos levar à saída do avião (10 min) !"

Prós: "Conforto e tripulação"
Contras: "Embarque, algum tempo na fila e depois ao frio. Pouco antes da aterragem pressão nos ouvidos. Viajo muito e nunca me aconteceu tal"

Contras: "Priority line...."

Contras: "Tripulação pouco profissional, a ter conversas sobre passageiros a frente de toda a gente,"

Prós: "Nothing."
Contras: "Delayed for three hours then they gave us a 5eur/£3.50 voucher which we were only allowed to use for pizza and WATER. No other soft drink. The delay was ridiculous. The allowed us to board and be seated for about 15 mins before telling us that there was a problem with the aircraft. DONT YOU CHECK THIS BEFORE PASSENGERS BOARD?! Priority was a waste of money we all got on at the same time anyway. Rubbish service, rubbish airline and my £26 flight turned in £60 easily with all the extras which were a waste of my money."