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Prós: Crew was friendly

Contras: Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs

Prós: Slow service.

Contras: Better communication!

Prós: Nice staff and no delay

Contras: Instead of crisps maybe a bit of cheese or crackers

Prós: Good beverage service.

Contras: Over an hour delayj for departure.

Prós: Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst.

Contras: No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice.

Prós: the drinks

Contras: seat reservation. having to pay for luggage....

Prós: the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can

Contras: the headrest is hard. Apart from that- all was fine

Contras: Staff rude and short

Contras: The seats are uncomfortable, no leg room, no space between seats and the trays hit ones’s stomach. The whole experience was very uncomfortable. The food was awful. Overheated and not cooked through at the same time. Breakfast was odd. Non-Greek yoghurt and cashews. Just strange.

Prós: The fact that we were offered an additional round of water and the friendliness of the crew.

Prós: Kindness of the staff, quick check in, wonderful healthy food, my seat and overall experience.

Contras: Limited controls on the entertainment.

Prós: There was room available.

Contras: This was not business class!

Contras: We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip.

Contras: 1. In Flight Entertainment 2. Controlled In Flight Temperature

Prós: Slow service.

Contras: Better communication!

Prós: Onboard crew were nice and polite. Flight was on time (a rarity).

Contras: The boarding crew was rude and unpleasant, the plane was boiling hot.

Prós: Friendly competent staff

Contras: Nothing in particular

Prós: very helpful

Contras: That we did not have to have a 4 hour stop over in Madrid

Prós: The seats were great. The crew were very personable and accommodating.

Contras: The flight was cancelled.

Contras: The food could have been a a bit better.

Prós: I travel 70 times a year and I try to avoid BA the f I can. This flight 2 hrs late and they ran out of food as hey got to me I’m tge back. The toilets ran out of water 3/4 of the way through the flight so people couldn’t use the toilets. Not good. Zz

Contras: Gg

Prós: The crew were really welcoming, which is not always common on BA.

Contras: The entertainment system is tired, and the selection could be a lot better.

Contras: Terrible boarding procedures, plane was way too big for the gate assigned. Had to wait on the tarmac for a ‘starter’? For about 20-30 after a after boarding finished.

Contras: Perdieron nuestras maletas, de prácticamente todos los pasajeros.

Prós: Plane was awesome and comfortable

Contras: Delayed without updates for hours

Prós: The food was really good! I don’t expect much from airlines but I feel like I got a real meal on board (two of them!)

Contras: We were delayed taking off and there were three screaming babies, but there’s only so much they can do about that.

Prós: a320 was comfortable

Contras: It was very cold inside the airplane. I have to ask multiple times for blanket.

Contras: Reject luggage when it fits is aggravating unacceptable Refuse to get cup of coffee when trapped by sleeping passenger Reject cuz luggage 1 lb over when they sent the other luggage on I could have tfr’d l lb to. Check in totally unhelpful 3 security checks by you is hassle and people rude .. tr

Prós: The flight attendants were wonderful and the movies and space for the kids was great!

Contras: Wasn’t given a blanket

Prós: Crew were great

Contras: Refreshments

Contras: We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip.

Prós: Great plane and staff

Contras: Delayed

Prós: Entertainment was amazing

Contras: Seats a bit hard

Prós: It was Air Canada to Geneva and Swiss to Lisbon!

Contras: Leave on time Air Canada!!

Prós: That there were no group calls for boarding

Contras: My seat

Contras: Better boarding process

Contras: Reject luggage when it fits is aggravating unacceptable Refuse to get cup of coffee when trapped by sleeping passenger Reject cuz luggage 1 lb over when they sent the other luggage on I could have tfr’d l lb to. Check in totally unhelpful 3 security checks by you is hassle and people rude .. tr

Prós: The seats were comfortable

Contras: The food could be better

Prós: Not and horrible waited for 10hour before we board the last journey

Contras: Is horrible will not use kayak again we want to change the flight we were told not changeable

Contras: Space is too limited even for the a small built body.

Prós: Lufthansa should keep up the standard.

Contras: The delay on the arrival time at Abuja because some passengers are transiting to other cities.

Prós: Good beverage service.

Contras: Over an hour delayj for departure.

Prós: Crew was very engaging and service was good.

Contras: My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage.

Contras: KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again.

Prós: Slow service.

Contras: Better communication!

Contras: It appeared that check-in staff had never dealt with a mobility scooter before

Prós: Great pilots and communication. Good boarding and gate crew.

Contras: No entertainment, limited drink service. Flight was rerouted and very poor reimbursement provided.

Contras: The seats are not just uncomfortable, they are awful. Worse than Wizzair!

Contras: The food could have been a a bit better.

Prós: The person sitting next to me in the aisle seat moved so I had a window seat and free access to the aisle so I could use the bathroom when I wanted which let me stay hydrated on the plane. This was great. Crew was overall pretty responsive and helpful. Never a line for bathroom

Prós: The entertainment selection is quite great.

Contras: The food is terrible. So is the crew. Something has gone wrong with Lufthansa latel. I used to prefer flying Lufthansa for their great service and meals. The food has become quite disgusting. The crew is very rude. They show no respect to their non-German speaking passengers, which is unacceptable!

Prós: It was canceled. And scheduled next day.

Prós: The crew was very responsive. The dinner food was good.

Contras: The entertainment touch screen was not responsive to the touch, neither for me nor for the other members of my family. The power socket in my seat was not working, but I could use that in my wife's seat.

Prós: The flight attendants were wonderful and the movies and space for the kids was great!

Contras: Reject luggage when it fits is aggravating unacceptable Refuse to get cup of coffee when trapped by sleeping passenger Reject cuz luggage 1 lb over when they sent the other luggage on I could have tfr’d l lb to. Check in totally unhelpful 3 security checks by you is hassle and people rude .. tr

Contras: It was very cold inside the airplane. I have to ask multiple times for blanket.

Contras: There is no entertainment which is ok. You had to pay for everything in flight. Their carry on luggage size allowance is smaller than any airline I’ve ever flown