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Contras: Don’t be late

Contras: The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK

Prós: Very friendly crew and on time with no problems.

Prós: Crew helpful. Food good.

Contras: Better range of movies please

Prós: The crew was amazing, flight on schedule and good entertainment.

Contras: Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more.

Contras: Fix the damn KIOSKS at Vienna!

Prós: Great airline

Contras: KLM crew exceed our expectations

Contras: The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning.

Prós: Newer plane, crew was amazing, seats were adjustable

Contras: I was seated next to the restroom, which is not a pleasant experience for an international flight.

Prós: Just as I expected. And I made my last connection easily.

Prós: Smooth flight

Contras: Better leg room, better food, friendlier crew. Today you only get good treatment if you pay extra for it... Something is wrong with the pay-for-good-service model most airlines follow

Contras: Boarding began 25 min after the indicated time. Huge crowd of people (big Airbus 330) was standing in the corridor in some kind of disorganized manner. Priority entrance was open, but then another 20-25 min in the closed waiting area, some kind of hoarder. Only then the mixture of all passengers was let through the sleeve to the plane. Why bother about Priority? Plane arrive in NYC 35 min late. Many transit passengers worried about their connecting flights.

Prós: The crew was really good

Prós: Comfortable

Prós: I liked the polite friendly staff!

Contras: I wish you would give me more to complain about! Just kidding! No complaints

Contras: Food and service. Our flight attendant didn’t seem to want to be there. Sub-par service for first class by a long shot.

Contras: We left Salt Lake City so late that I missed all my train connections and ruined my plans.

Prós: The B757

Contras: The time to switch plane it was too short almost missed the plane

Contras: The KLM crew are always great serving and treating you. Well above many other airlines.

Prós: Crew was great, very responsive and hospitable!

Contras: more lunch choices, especially choices without dairy products.

Prós: very nice crew

Contras: my bagfage was lost

Prós: Great plane and staff

Contras: Delayed

Prós: Pilot was friendly and addressed the crew and passengers multiple times with updates.

Prós: Crew nice and friendly. Handled a drunk passenger very professionally. On time arrival and easy boarding.

Contras: Seat was very uncomfortable - TV attachment sticking into my leg all night! Food the worst I’ve had on BA, dry and tasteless.

Prós: Crew was great given the circumstances that British Airways had significant systems issue that caused significant delay and missing of connecting flight

Contras: Trip was a disaster

Prós: It was overall officient, basically on time and comfortable

Contras: Getting off the ground took quite a while even though we arrived basically on time

Contras: Boarding

Prós: Nothing, the crew was terrible with very bad attitude, the food is very bad and the seats and bathrooms were awful.

Contras: Every thing should be replaced starting with the crew.

Contras: Again, there was not enough time between flights. It was a HUGE rush in Denver to get to my next flight, and I almost missed it.

Prós: amazong

Prós: N/A

Contras: N/A

Contras: They were great

Prós: We got home safely! The crew was great and generally cheerful despite less than great conditions.

Contras: Lots of delays due to weather, which I get. The plane was small and old and stuffy with too close seats.

Prós: Great comfortable seats

Contras: Crowds in airport

Contras: Fix the damn KIOSKS at Vienna!

Contras: I congratulate the KLM crew!

Prós: Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight

Contras: Not being to help on the ground in Copenhagen with delta issues

Prós: The crew was great. The soecial meal request was hadled well despite oversight.

Contras: Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human.

Contras: Boarding process could have been smoother

Contras: Very bad food my options were pork and vegetarian. Chicken finished.

Prós: The flight attendants were excellent; seat was about what you would expect in economy; the boarding process was extremely confusing

Prós: At least the crew was friendly

Contras: The flight was delayed for 1 hour and we were sitting inside the airbus with no air condition due to technical difficulties on 35 degrees sweating like pigs. No water or snack was offered even though the delay was so big.

Contras: Cuisine wasn't much in quality and the problem was exacerbated by industrial strike of BA Catering Services company in Lagos on the day in question. I experienced reduced quality, and I did not get value for what I payed for.

Prós: Crew

Contras: American airlines connections were terrible

Contras: T5 needs many more drinking fountains.

Prós: Blanks were comfy, staff very friendly and the food was tasty

Contras: One overhead speaker was crackling and not sure if it worked quite right, couldn’t hear announcements very well.

Contras: DTW to FLL, plane was delayed coming from BOS to DTW 5 hours for BOS weather. The plane arrived & they announced they would turn it around ASAP. They started the boarding process & then stopped it stating that a crew member had timed out. Delayed hour to FIND one. Shortly after delayed overnight.

Contras: Food offered in first

Prós: There were a few hiccups with the overall flight process, but the crew was very friendly and informed everyone in a timely manner of the situation. There were also good snacks. Also, flexible baggage policy, which was great.

Contras: The boarding situation is odd and less organized or structured than any of the other airlines I've flown with.

Prós: Everything was perfect!

Prós: Everything! I never knew that Finnair was such a great airline.

Contras: Honestly, nothing could have been better.

Prós: Crew was great and welcoming

Contras: Some features on screen did not work, also seat handle wasnt possible to lower

Prós: Crew was pleasant.

Contras: Very old plane with seatback screens or USB ports for charging.

Prós: blueberry juice, service and friendliness

Contras: no choice of food, little space between the seats, touchscreen and headphones didn't work, for over 8 hours flight this was significant set back

Contras: Free snack and tea and coffee

Prós: Standard

Contras: Food/drinks extra cost, seat was broken and uncomfortable. Flight delayed and caused me to miss my int’l connection.

Prós: Lounges are good

Contras: We sure could do better refraining from serving food that has been opened, tasted, and rejected by another customer. Seat 34 A and B rejected their special ordered food for the wrong item. I watched them taste. Crew, one named Paul, took it back, simply put the foil back, and served to others.

Prós: We flew 1st class. The crew going over was AMAZING!!!!

Contras: LHR-ATL first class was awful. My spouse lost her seat to an aircrew member. (I'm very sick and we chose being across from each other for a reason). Boarding on both ends was horribly done. Last minute gate assignments, no crew, delay, boarded after coach. Hard bed, no service, crying baby