Aluguer de automóveis - Las Vegas

Contras: our experience with Ace car rental was terrible , we took a shuttle bus to the car rental building , there we were told to take another shuttle, we waited from 12.10 to 12.30 no shuttle came , calling them many times & no one answer the phone until 12.40 when someone answered to tell us the last bus left at12.20 which was a lie , & anyways they are sold out ,we had to go to Fox rent a car where we had to pay $70.00 more for the car ( it wasn't only us there were other customers with the same problem) did not get to our hotel till 3.00 . I SHALL NOT rent from them or recommend them They owe me $70.00

Lies and false charges

Contras: The car was as promised in terms of size and comfort, but had a number of dents and scratches when we picked it up. It was also not in any sort of pristine condition, cleanliness-wise. The company lied to us when we picked up the car about the pre-paid tank of gas. They claimed that we would be reimbursed whatever gas was in the tank when we brought the car back. They denied this when we brought the car back. They also claimed that the car was "excessively" dirty (it was dusty from driving on unpaved roads) and that we either had to clean it or be hit with a $50 fee. No one could find this clause in our contract, but all claimed this was the "policy." We have rented cars all over the world and have never been told that we had to bring the car back clean. Isn't that part of what you are paying for?

I won’t book with you anymore because of Ace

Prós: Nothing!

Contras: They lied to my wife and said she had to buy their $60 basic insurance. We have insurance and her credit card has rental car coverage as well. Then they also told her that gas was $3.50 a gallon which it was $2.50. It was supposed to be $92 total and ended up paying a $217 bill. I will never use kayak ever again because you are associated with crooks! Never again kayak.... there are plenty of other sites that offer the same service.

They WILL figure out how to make you pay more than you agreed to

Prós: The car itself that we got was very nice, clean, etc. Great value for what we had *originally* agreed to pay. Drop-off was easy, and shuttles were timely. Everyone was friendly.

Contras: First, you should know that the there are 2 shuttles required to get to this rental car agency. You take the free airport shuttle to the rental car center, and from there you take a second free ACE specific shuttle to the actual location. We didn't wait long for either shuttle, so it wasn't a huge deal, but I didn't realize it was a 2 shuttle location when we booked. The bigger issue for me, was that although we had all of our personal insurance lined up for them when we arrived (like we do every time we rent a car), they still insisted that our insurance didn't cover potential "loss of use" in case of accident, and that they REQUIRE this at a cost of basically TWICE the daily rate that we originally agreed to. This has never been required in any other car rental I have been to. They wouldn't let me waive this, even though the part on the form that they made me sign specifically said "CCDW is not insurance" and "The purchase of this damage waiver is not mandatory and may be declined." There is even a big "accept/decline" box right there, and they said that declining was not an option. Then, when I threw a fit about it, they told me I was welcome to go take their shuttle back to the other rental car agencies and get another rental car, but it was already so late at night that I couldn't justify it even though I wanted to out of principle. I spoke to 2 other people that used this rental company the same weekend I did. One was also required to purchase additional insurance, and the other HAD THE EXACT SAME INSURANCE THAT WE DID but WAS NOT required to pay for Loss of Use insurance. He, however, did get talked into upgrading his car for an additional fee, so I'm assuming that since they already got him on the hook for more money than he originally agreed to they didn't push the insurance issue. The system really felt shady and inconsistent, and like it takes advantage of people who get stuck a shuttle stop away from any other rental car options.

Filthy damaged car with rude service

Prós: The service was terrible!! The vehicles were not taken care of. The 1st car they tried to pawn off on me was filthy on the interior and smelt of smoke. The exterior had damage from a previous accident. The exterior had so many scuffs and marks I would have been there for at least another hour disclosing them all. Since I would not accept that car they told me there was not many other options. I had no choice but to accept and pay for a trashed car!!! I will never use this company again!!! I will pay extra for a well known company next time!!

Contras: I like nothing about this place!! The cars are old , filthy and damaged. The website they use and the cars they offer are not the same. BEWARE don't use Ace car rental!!

Just don't rent from them

Prós: The porter and the shuttle driver on the way back to the airport were very nice.

Contras: Rent from someone else. The rental agent tried to force me to upgrade my rental which was for a vehicle of their choosing when I didn't care what she gave me. They made me wait for 30 minutes to get a compact car after making me wait for 40 minutes for the shuttle during which no one answers their telephone. Our flight was delayed an hour and 25 minutes and I called them as soon as I landed but no one answered the phone. Then when I got there she said they would not honor my reservation because it was for the previous day. I was at their shuttle pickup before midnight and my reservation was for 10 pm If they had not taken 40+ minutes to pick me up at the offsite shuttle pickup point I would have been there on the same day.. All in all it was a terrible experience. spend a couple extra bucks and save yourself a huge headache.

Prós: Vehicle options were nice and customer service was superior.

Contras: Upon arrival to the airport the shuttle for advantage rentals took an outrageous amount of time to arrive. The vehicle that was rented ( Toyota 4 runner SR5 ) had scratches and dings all throughout the exterior. The interior was dirty with stains on the seats and dash. Ultimatly becoming a very unpleasant experience when operating and was not worth the rate we were charged for the vehicle.

Pickup problem

Prós: Car was great

Contras: Delayed pickup despite reservation, no upgrade offered, unable to view contract before electronically signing it, and finally, staff very aggressive, disrespectful, and unhelpful.

Higher locals security deposit?

Contras: I ended up not renting at all

Contras: Terrible service!! Extra fees here and there for every single thing. The car they gave me had no air in the tires and the tank was not full. The staff was very impolite. I will not rent from them again and you shouldn't too.

WORST CUSTOMER SERVICE

Prós: I didn't like anything.

Contras: I booked a 6am reservation and when I went down around 5:45 the man said my reservation was pending id have to wait until 7:30. So I called advantage asking them to speed up the progress and they said that the issue was they have no cars. So I asked why I was able to book at 6am if there were no cars. No answer. Went back down to talk to the guy. No answer he just said try the other desk at 6:30, she said I could book but is have to call my insurance company for her to get approval AND put down $350 as a hold. I ended up going to Hertz which was worth it 100%

Worst customer service at the counter if you're smart dont rent here!

Prós: Nothing

Contras: The customer service agent tried to make me feel guilty for renting with them when they didn't have any cars. Instead of saying I'm so sorry sir we are out of cars for the next two hours. Here's what I can do. Instead he said. You just ordered your car online didn't you?yoi can't do that, now you have to wait. He's from the east coast, I could tell by his accent. He has no business working in customer service. He's clearly burnt out and has forgotten why he works there, and his number 1 priority. Guess what sir if you alienate all of your customers, you don't have a job to go to. Think about it!

Hidden charges

Prós: Nothing

Contras: Too informal

Contras: Pushy upsell on insurance despite already buying from priceline. Despite paying for upgrade to SUV can't tell me what is the difference from normal SUV

Contras: They car smelled like cigarettes! and the usb ports didn't work. very disappointed...

Change in Credit Card was a huge issue

Contras: My credit card was compromised between the time I booked the reservation and the time for car rental and changing the credit card was a huge hassle at the rental car center. Also, did not get the car that I booked - there were none left so got a lesser model.

Easy checkin and checkout process

Prós: The Toyota Sienna we rented out was perfect for our needs. The maintenance light did show up, and we needed to get it checked out at Firestone as instructed by the help line. That process was easy enough, and we were compensated a day off our rental for our trouble. When we turned in the car 3 days earlier, and the checkout process was easy enough, with the discounted days totaling 4 days off reflected on the bill. Definitely would rent from Alamo again, for their reliability and ease of processing.

Prós: The car was good.

Contras: The check in process was awful. The computer would not take the cards, the employee had the same problem. The process took over 35 minutes.

Prós: We rented the Mustang for quite good price. Even if it was $100 more that I expected. Pick up and Drop off went quick.

Contras: The total we payed was $100 more that we talked the time of rental.

Bad experience

Contras: Waited for 1+ hours. The final price was 4X the rate on Kayak. I ended up not using the car (less than 1 mile), and when I returned the car, I was charged $20 for NOT using the car

Mediocre, unfriendly, unprofessional customer service

Prós: Relative value.

Contras: As a frequent renter, among all the major agencies I found AVIS to have the worst counter and telephone customer service.

Fremont Street Experience from Hell

Prós: Nothing at this location, which was at the Four Queens Casino.

Contras: After booking our car, we took a Lyft across Las Vegas, and upon arriving at the hotel to pick up a car, I get a call saying there are no cars left. How was I able to reserve one then, just 45 minutes ago? Beyond that, the girl working the Avis desk was pretty dismissive about the situation, and offered no solutions. Customer service is not A wise career choice for her. We had to call all over town looking for a rental company with a one-way rental car (we had a cancelled flight and needed to drive back to Oregon asap). After several calls and searching various companies, we end up finding a car... WITH AVIS! How could the Avis worker we just spoke to not look that up? So, back into another Lyft to take us basically to the part of the strip that we had just come from! We spent about $40.00 on just taking Lyft in a circle. The Monte Carlo Avis staff was great and upgraded us for free, but that will be for separate review, as we had to make a separate reservation for that car.

They never had the car for me

Prós: Didn't have any issues with the car

Contras: When I arrived, I was told they did not have the full size SUV (8 seats) I reserved. We asked if they gave our vehicle away (our flight was delayed so we were an hour after our reservation start time), and the associate said "we never had it." Instead, they offered me a smaller car that couldn't fit our entire party. We had to take it as they offered no other options. Best part - I was charged the SAME PRICE. I was not given any warning that they did not have a car the size I had reserved, I had to find out when I arrived. Zero empathy, no help at all. Started our road trip off on a sour note. Why does this company allow you to reserve a car they never had available in the first place?

Unknown added charges

Contras: The agent added insurance and bunch of other extras that I specifically said that I didn't want. When I got the final bill at the end of the rental period it was twice what it normally is. I will not be using budget again. Not only was I overcharged but the car also had a really pungent smell. I was not offered a refund for the services that I did not ask for and was only give a 20 dollar discount for the smell of the car even though it was unusable for the entire duration of the rental. Very disappointed

Prós: The staff was nice but the car was uncomfortable

Contras: Second time using budget, both times they have been short staffed resulting in a long wait to pick up the car. They try too hard to sell additional coverage.

Prós: Nothing!

Contras: After waiting at the Budget car rental coun ter for over 50 minutes, in line, the Budget rep. told me, "I can't help you with this registration." You will have to get on another shuttle bus outside, and go to an off-site lot, about 25 minutes away". Or, I can give you a similar car here for 316.00 for 4 days. My reservation was for 157.11 for the same period. Bullshit company!@!!! I will never do business with Budget again, and I will NEVER do busainess again with Kayak!!! And, I will tell everyone I know in 42 states!!!!!!!! You are all operating a scam program!

Not Happy

Contras: Stated they didn't have the reservation, even with the confirmation number, then provided a car at a much higher rate.

Contras: No cars available

Lots of additional fees

Prós: you got to chose from available cars

Contras: Fees cost more the rental

They tried to scam me

Contras: When I arrived the attendent said they offered free upgrades for military member and the ID'd dependents. When the bill printed up there was a $70 upgrade charge. I asked to be put in a vehicle that was the price I reserved. The smarmy attendent then claim f I would only be charged the amount my reservation claimed but when we checked my account I was charged the fully upgraded amount. Upon my return they claimed I was accidentally charged and upgraded fee for the car level I reserved (SUV) and amended the bill after I spoke to 3 different people about it. Way to try to rip off the Military and their families.

Contras: Service,wait, condition of vehicle, hassle and delay of pickup.

Closed. Abandoned in vegas in middle of night

Prós: Fictional low prices. At least they didn't charge me, I think.

Contras: I didn't like having to find a rental in the middle of the night. They work with these booking agencies and airlines but they don't work when flights are late. The other major rental companies were open. Thankfully Fox car rentals was open, with very reasonable rates, especially since I needed a car on the spot without a reservation because economy failed me. Fox was good. Economy will never get my consideration, let alone my business.

Worst online rental ever

Prós: That I didn't rent the car what didn't you like

Contras: Everything that was on the Internet was not with was at the car rental place terrible service Internet wise and car rental wise

Don't believe the price quote

Contras: I was charged WAY more than the originally quoted price on the website. The guy at the at the rental desk when I went to pick up hassled me about insurance, and let me believe that when all was finally said and done (an hour later) that the price difference didn't actually end up being much more. In reality it was $230 over the original quote, more than twice what I had planned. He also claimed that he upgraded me to a "luxury four-door vehicle" because it was my birthday, but I never reserved a 2-door compact to begin with. It was all sketchy from the beginning. I had problems adjusting my reservation to make it longer (8 days) once it was booked. It was really difficult to even find a number to call to talk to an actual person. I had problems with email confirmations. I had to take two shuttles to get their Las Vegas rental center (which isn't recognized on GPS, by the way, and goes by the name of Verve). The only nice thing about this was the car -- I liked what I drove, and it was clean -- and the shuttle driver was very nice. Even so, I will never book with Economy again. The hidden costs and extreme difference in quoted price vs. actual price was absolutely infuriating.

Poor

Prós: Car was small Car was dirty I had a 7 am flight and there was no shuttle service available before 7 am. So I had to pay for a taxi too.

Prós: Economy Las Vegas rental car was far and a way the worst experiences I have had with a rental agency or any company for that matter. They were embarrassingly slow, rude and incompetent. I have traveled with business for over 20 years and they win the prize.

Prós: The shuttle driver to and from the airport was very nice.

Contras: Our rental did not come with a license plate. It had a registration card in the front window but that didn't stop the police from pulling us over for not having a license plate. Also the car I booked was through economy renta but was outsourced to verve rental which I have never heard of. They wanted put a hold on my credit card for way more than my actual rental cost which I was not aware of at the time of booking.

Hidden charges

Contras: When I booked I thought that the price I was given was the price I would pay. On arrival it turned out that I didn't have there insurance and we had to pay $300 more.

Prós: I dropped the car off in Santa Fe, not Las Vegas.

check business hours

Prós: Everything went smoothly after I got the car.

Contras: They were closed when I went to pick up the car (4pm on a Saturday) so I had to stay the night in a nearby hotel. Also tried to stiff me on my rate I had locked in on my reservation.

Contras: I canceled the reservation and have a paper to prove that. Expedia doesn't seem to have noticed.

Not impressed with Advantage

Prós: Price

Contras: Staff not very helpful and didn't provide good customer service. Everything seemed an effort.