It’s not what I expect core two out of five
Mais opções de filmes em português.
Perfeito em todos os aspectos
I had a smooth flight through out my journey. This time around all was well. Thank you to the team.
Prós: "Everything is perfect."
Contras: "Nothing to complain, simply perfect."
Contras: "Passengers were not always putting masks on and for unnecessary reasons"
Contras: "Embarque com finger e mais próximo do gate"
Prós: "O voo foi ótimo e bem tranquilo. Ótimo bar para as classes Premium e assentos muito confortáveis."
Contras: "A ultima refeição da rota não foi oferecida, mesmo sem ter colocado a informação de não incomodar no assento (adesivo disponível para informar a tripulação que o cliente optou por não fazer a refeição)."
Prós: "O assento é realmente muito confortável e o bar no fundo do A380 é fantástico."
Prós: "Flight was half full, had the whole row to lie down and sleep in economy class, so had a really comfortable flight"
Prós: "Flight crew & food"
Contras: "Need avoid delay flight, it’s hard to catch connecting flight"
Contras: "Too many security checks at the airport. multiple times opening bags even after through security and scanning. Meal times were at weird times. Dinner at 5am??"
Contras: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Prós: "The flight was on schedule, departure and arrival."
Contras: "The seats were very narrow."
Contras: "Crews attitude"
Prós: "O entretenimento foi ótimo!! Tripulação muito atenciosa!!"
Contras: "No almoço tinha 2 opcoes: frango e peixe, escolhi peixe mas não tinha no momento e teria de esperar para esquentar, optei pelo frango e no final foi ma boa escolha, pois estava bom"
Prós: "Padrão Emirates Ou seja, tudo muito bom"
Prós: "Assento comum da classe econômica mais largo e com mais espaço para as pernas"
Prós: "No one gave me food. I pressed the button to request services, and had to wait for two hours until someone finally came and get me a drink (the flight was about 3 hours long). This was the worst flight experience that I ever had. Very bad."
Prós: "Every thing was great"
Prós: "Tripulação e assento"
Contras: "I made a FaceTime call to my daughter over the Atlantic - nothing better!!! The staff is beautiful, and the ride was smooth."
Prós: "Crew always great. Aircraft great."
Contras: "Tv screen too old. As not good as A380."
Prós: "Emirates does it with class, consistently."
Contras: "Wanted some tomato juice, but they didn't have it..."
Prós: "Voo e ótimo"
Contras: "Staff no solo e PESSIMO"
Contras: "Quando cheguei minha conexão durava mais de 24h eles não me deram hotel muito menos alimentação! PÉSSIMO atendimento!"
Prós: "Emirates perfeita"
Prós: "I had a trouble because of crazy guy who sat behind of my seat. But crews didn't try to solve that problem actively. So, I will complaint about the attitudes of crews tomorrow morning."
Contras: "Crews attitude for the problems because of crazy guy of the flight. That was very passive responce. I was very embarrassed and frustrated. Why didn't the crews control and solve that kinds of problem? I don't understand. The crazy guy hits my seat about 4 to 5 times strongly."
Contras: "I was sitting in emergency exit so i will not complain of small seats"
Prós: "departure on time, seat comfort, service okay at time when I expect to have it."
Contras: "Departure and arrival at almost mid night which difficult for reach home at night, kids can't wait at airport."
Prós: "The crew was excellent and the food is very good. The portions were good and the drink selection is excellent."
Contras: "The seating room is poor for someone who is 6'2" tall. My wife had issues with her ankles swelling. When we tried to get a cold compress to put on them we never received it. We also asked for some fruit instead of the pizza snack and didn't receive it either. I know you don't have much control over passengers, but we had a two year old child in our seating area and it screamed and cried virtually the entire 14 hour flight. Very annoying."
Contras: "The food was appalling and crew service very ordinary much inferior to Qantas. The seats are also uncomfortable"
Prós: "Great service. Very comfortable. Good food."
Prós: "The pre-boarding, courtesy extended, everything was good. No complaints."
Contras: "The long hop because of my age"
Prós: "Embarque pelo Lounge é muito rápido"
Contras: "A cadeira ao se apertar os botões travava.... A tv toda hora, do nada, saía do filme.e ia pra tela principal. Melhorou qdo comecei a usar o controle que fica ao lado da poltrona, pois pelo touch screen na própria tela wstava impossível. Decepção para quem paga caro por um serviço melhor."
Prós: "Very polite & helpful crew & agents.... both at Dhaka Airport & the flight. Conditions to work in Dhaka Airport are difficult & yet your ground personnel were calm & helpful with a smile on their faces!"
Contras: "Very little isle space!!! Now I know how sardines are packed!! Did you put in more seats? Seems like you have!! With no consideration for the simple, basic comfort of your passengers!! Just because most of the passengers were Bangladeshis you DID NOT have to serve only what was a very poor excuse of Bengali food!! A choice or better quality food would have been appreciated!!"
Prós: "I love everything and I will flight with them again . A very positive experience."
Contras: "Cobrança de excesso de peso apesar de eu e minha família ainda termos 69kg de franquia é de termos despachado as mesmas malas do voo Brisbane para Dubai, com a mesma Emirates, normalmente. Assento quebrado. Assento do meu filho sujo. Não recomendo parar em Dubai pela arbitrariedade da Emirates"
Prós: "Seating space in the plane"
Contras: "The crew was quite rude. My flight got cancelled and the next day there was no veg food in the flight. It’s a 14 hour flight for god’s Sake!"
Prós: "Entertainment; Food is ok"
Contras: "Despite premium price, seat selection not available unless you pay extra; Family of 4 dispersed and given only middle seats except one aisle seat;"
Prós: "Atenção e simpatia da tripulação"
Contras: "A classe executiva na disponibiliza chinelo, muito menos pijama como outras companhias aéreas fazem. A poltrona ao estar totalmente na horizontal não dá o conforto que dá, por exemplo, a poltrona da Etihad."
Prós: "Da comida e do entretenimento. Apreciei o cardápio e a quantidade de comida oferecida. O entretenimento também agrada bastante."
Contras: "O salão de embarque não oferecia espaço suficiente para todos os passageiros. Não havia uma organização para acomodar a enorme quantidade de passageiros. Poucos banheiros. Tripulação sobrecarregada de serviços."
Prós: "A comida oferecida é muito boa e saborosa. Porém, pela quantidade de passageiros, há uma dificuldade em servir a todos. O entretenimento é bem diversificado."
Contras: "Faltam banheiros na classe econômica. A grande quantidade de passageiros sempre precisa aguardar em filas para conseguir usar o banheiro."
Contras: "I understand that the cabin crew’s job focus is not to serve drinks and food to passengers. However, I would’ve expected well-mannered employees from Emirates. I was on an aisle seat, a steward bumped on my arm quite roughly and he merely continued walking. Not even a word was said."
Prós: "I enjoyed the wide selection of movies and tv series. I think the food is the best out of all the airlines and I enjoy flying with Emirates."
Contras: "When I boarded my flight, a man and his family took my seat and forced me to sit in the middle of two very large men and made my 7 hour flight very uncomfortable. I purposely chose that seat for leg room and even though business class was empty, they could not provide me with a different seat."
Prós: "The service is the best."
Contras: "The seats on the Boing 777 don't compare to the seats on the Airbus from Dubai to Los Angeles."
Entertaining options could be expanded but I wouldn’t trade for anything else. Excellent experience all around.
One of my bags didnt arrived. It was a priority bag. And the flight was a really bad experience. There were two kids (2-3 years old) from two families in business class that cried during literally 10 hours! Was a really long flight
Prós: "The crew was super friendly and attentive. Best in flight service I have received in a long time."
Contras: "The plane doesn't have usb ports to charge the phones, and as there are no screens or anything else, make sure you bring your battery pack."
Contras: "Flight was completely full and certain passengers were belligerent about wearing face masks. The cabin crew did not enforce mask wearing, stating “we are not the police”"
Prós: "Nothing. There was no flight. The flight was cancelled and you did not notify us. We found it out ourselves by accident. We tried to contact you guys but we could not call or anything other. You guys suck"
Contras: "Notify your customers when the flight is cancelled. Thats the least you can do. Very unprofessional"
Contras: "Better choice of movies"
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Contras: "Flight was 90 minutes late."
Prós: "Customer service"
Prós: "The crew was friendly and helpful."
Prós: "It was a normal flight with any extra confortable feature."
Contras: "Not delay Treatment in the boarding Gate was ride, asking for visa despite I dont need it."
Contras: "You could have had my luggage arrive. Now I don’t know where it is"
Prós: "Good entertainment options"
Contras: "two of the three phone charge ports were not working I think the passenger seating areas may not have been deep cleaned"
Prós: "I like that the plan wasn’t that full and the movie was great also when I flew back the food and monies was different"
Contras: "More snacks maybe lackerli"
Prós: "The transfer after the flight was very helpful."
Contras: "Entertainment was absent."
Contras: "They charged about $230 to convey my skis, compared to about $80 for the first bag. This is such ab unexpectedly big difference as to be a trap. Swiss Air are, in my opinion, con artists. Do not fly with them."
Contras: "When I purchased the ticket I did not know that I have to pay for my bag. It would have been nice to know about this in advance"
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Contras: "Not enough sandwiches for all passengers on board Seat rows very close together, no way to avoid contact with seat in front"
Prós: "Customer service excellent even though I was in the economic class they made me feel first class!"
Prós: "Efficient, excellent staff and service, beautiful plane"
Contras: "There was a nearly impossible connection time in Zurich."
Prós: "Crew very courteous as usual"
Contras: "Lately all Swiss flights I have taken are late. This last one was 1 hour late. No more sandwich is offered, or even chips or peanuts. The only drink available for free was a glass of water! Not even a small bottle!! Bye bye Swiss service!"
Prós: "Swiss is the best"
Prós: "I had a wonderful experience the whole way through."
Contras: "The TV froze and stopped working for me. Thankfully it was the last thirty minutes of my flight. Mine was the only that appeared to be broken."
Prós: "Punctuality, onboard service and the food served were all very good. Their app is very practical, no need to go to the counter except for dispatch of luggage."
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Contras: "It was very late, with us on it."
Contras: "I am a frequent flyer from HK to Western Europe and it’s a problem transversal to the majority of the airlines. Service quality drops significantly when coming to Asia. Flights to Europe provide exceptional service."
Prós: "We flew Miami to Zurich, then Zurich to Rome. The international leg was awesome. The intra-European flight was less impressive. We “self-boarded” which was new to us - and wasn’t explained. The seats were smaller and there was only the drop down screens for every 2-3 rows, but otherwise, for a less than 2 hr flight, it was fine."
Contras: "Boarding wasn’t fully explained for those of us who are not Swiss or German. I slept thru “lunch,” which apparently was a sandwich - but that’s more than many American airlines provide you on similar flights!"
Prós: "Flew Business class to Zurich. Great service, completely flat fold down seat so sleeping is EASY Great price."
Contras: "Transfer in Zurich airport security. We were transit but it diodn't matter because we took a 3 min train to another terminal and had to go through security again. No bank in Terminal B to change money ! In Switzerland !!!!!"
Prós: "Left on time Crew friendly and helpful"
Contras: "Uncomfortable seats, half of the toilets not working for portion ao flight. Entertainment system not working properly on many seats"
Prós: "Chocolate was good, a bigger piece, or 2 of them would be better"
Prós: "Service was great, friendly and courteous crew, smooth take off and touch down, meal was the best I've had traveling. Very long tiring flight, good hospitality is always appreciated."
Contras: "There was a short delay on take off but we arrived on time. The only problem that I encountered half way into a long tiring flight, I lost the volume on the entertainment system. The stewardess tried to reset it but it didn't work. I was asked to change seats but it was too much of a hassle. Was a bit disappointed. Not there fault."
Contras: "We were packed into the airplane like sardines!"
Prós: "Was a very quick flight."
Prós: "Great service"
Contras: "Super slow boarding. Long lines at check in"
Prós: "Friendly service. Efficient. More leg room than most other airlines. Decent entertainment. Decent food."
Contras: "No complaints"
Prós: "Got bumped to business class."
Contras: "What's not to like about that?"
This flight was excellent. Left and arrives ahead of schedule. The plane was only half full and they actually let people lay down in rows of empty seats. The crew was super kind to a large family with a bunch of kids who wanted to be closer together. I think Delta purposely avoids turbulence more than other airlines because I never experience jarring flights, even the red eyes. They served two meals onboard (which were honestly pretty gross but they are doing their best). Also the newer planes have really cool lighting that helps with jet lag because they mimic the sunset and sunrise colors, and have polarized windows that extend “night time” until they are ready to land in the morning. Pretty cool.
Prós: "The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight."
Contras: "The main economy seats were far too narrow."
Contras: "O espaço entre as poltronas"
Prós: "Da tripulação e entretenimento"
Contras: "Conforto. Espaço entre os bancos muito pequeno em todos os sentidos. Comida. Nada incluso em mais de 4 horas de voo , apenas snacks e no horário de almoço."
Prós: "A tripulação super atenciosa e disposta a ajudar"
Contras: "Aeronave muito pequena e desconfortável"
Prós: "Foi tudo ótimo, atendimento, embarque rápido, entretenimento, comida boa."
Contras: "Só para dormir e sempre desconfortável."
Contras: "Meu voo atrasou e acabei perdendo a minha conexão."
Prós: "Comida e entretenimento."
Contras: "Conforto. Pouco espaço para as pernas, voos domésticos são mais confortáveis do que esse voo internacional."
Prós: "As refeições, entretenimento e cordialidade"
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal"
Prós: "A comida, o entretenimento, pontualidade."
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal."
Prós: "Crew was great!!"
Contras: "Boarding of plane. Should be from Back to front."
Contras: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
Contras: "Flight was delayed and completely packed so our family could not get seats together"
Prós: "Love the fact that the head rests move to support your head better."
Prós: "avião antigo mas confortável. serviço de jantar razoável."
Contras: "embarque confuso. a Delta resolveu me separar da minha esposa, em um voo de 10 horas, colocando-nos em assentos “separados” pelo corredor SEM RESPEITAR A ESCOLHA PREVIA DE ASSENTOS."
Prós: "embarque rápido. avião moderno."
Contras: "Atraso de mais se 6h."
Prós: "Crew was good. Food was good."
Contras: "Plane was delayed for an hour. Legroom in economy was tight."
Contras: "No meal option and my video screen volume did not work"
Contras: "Poltronas, conforto... um verdadeiro pesadelo, não dá pra descansar ou dormir."
Prós: "Embarque no horario"
Prós: "Boarding was easy."
Contras: "I am 6' 1" tall and weigh 220, so not out of the ordinary and I felt like I was stuffed into a sardine can."
Prós: "Da rapidez o voo de Vancouver a Seattle durou 35 minutos..."
Contras: "Ter um avião mais confortável. Esse era péssimo minha cadeira estava com o braço esquerdo quebrado... Não reclinava a cadeira... Uma lástima!!!"
Contras: "Embarque foi sendo adiado de meia em meia hora, sem previsão real de quando iríamos embarcar. No final, o voo acabou sendo adiado em 3 horas."
Contras: "Tripulação pouco cordial. Comida regular. Café da manhã bem medíocre. Assentos muito desconfortáveis e apertados. Sistema de entretenimento travando continuamente."
Prós: "Sinceramente, nada de positivo que tenha se destacado"
Contras: "O tripulante ficou falando mal do Brasil para mim quando chegamos, o café da manhã foi uma piada."
Contras: "Boarding at JFK.Always messy"
Prós: "Boarding was quick"
Contras: "No entertainment, plane was small"
Prós: "Good entertainment selection and great crew"
Contras: "Seats are more uncomfortable relative to other airlines"
Contras: "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."
Contras: "Foi um pesadelo. A Delta jogava a culpa na Gol que jogava para a Decolar. Isto de meia noite até as 3 da manhã no aeroporto do Galeão. Só consegui ser realocada em outro vôo da Gol para os Estados Unidos no dia seguinte, Tive que sair do aeroporto SantosDumond no Rio para Brasília em 19/dez à noite para só pegar outro voo no dia 20//dez pela manhã. Todas as despesas de hotel, alimentação e transporte em Brasília foram custeadas por mim. Não recomendo comprar passagens internacionais pela Decolar.com. Principalmente se houver mais de uma cia aérea envolvida na mesma viagem"
Prós: "vôo aterrissou em W.DC 25 minutos antes do horário fixado pela companhia. Excelente"
Prós: "Atendimento do balcão no embarque, qualidade dos serviços de bordo e as malas terem chegando corretamente. Muita pontualidade de horário."
Prós: "Early and middle seat was open!"
Contras: "Coffee tasted like fish. :("
Prós: "Entertainment choices were excellent, many new movies available, so I was able to see movies is been meaning to watch. There were drinks available."
Contras: "The air vents barely trickle out any air anymore. No relief to be had. Airline crews say hi and goodbye but that doesn't make them friendly."
Prós: "The crew on the airplane was great. We had 2.5 hours turbulences but the crew started to give out drinks as soon they got the ok from the pilot"
Contras: "We went in LGA to the Baggage drop off and the employee there was super rude. On the flight to New York with Delta we had to check our carry ons at the gate because it wasn't enough room for bags in the airplane.so we asked when we checked our one suitcase if we can/should check our carry ons to avoid having to do it at the gate. The delta employee told me sure no problem. He checks in my one suitcase I purchased gives me the tracking paper and says ok have a good flight. I asked him so what is with our carry ons and he told us that that would cost 25$ and we can't check those in at the drop off?!?We ended up taking the carry ons with to the gate and then off course there wasn't enough room on the airplane that we had to check it in. And surprise it was free?? We had never issues with Lufthansa, icelandair etc. with checking our bags at drop off to not needing to carry it around and than still end up to check it at the airplane. Every airline has been more than happy that we volunteer to check our bags that they don't have the trouble at the gate."
Prós: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Contras: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Contras: "Very little leg room."
Prós: "JFK to Denver the flight Attendants were once again great. Lots of entertainment choices again. The usual rough air coming into DIA."
Contras: "From JFK to Denver the seats were to close for leg room by an inch or two. The temperature was hot most of the flight."
Prós: "Voo saiu no horário e chegou 20 min antes do previsto"
Contras: "A falta de espaço e conforto acentua-se cada vez mais!!!"
Prós: "Tripulaçao de cabine jovem e atenciosa."
Contras: "Atraso de 1h na saída. Delta deve prover meios facilitados para rearranjar conexões perdidas, mesmo c outras companhias n parceiras."
Prós: "Love the built in tv’s with free entertainment."
Contras: "The plane got delayed on the runway and the shut the engines off so the plane got super hot, but even after we got up in the air it never cooled down. Normally I’m freezing on flights, but I just sat sweating this whole flight. It was terrible."
Prós: "Tripulação simpática"
Contras: "Tela do meu assento estava com problemas"
Prós: "I usually have had great experiences with Delta. The meal selection was limited. By the time they made it up to my seat they had run out of what we wanted. Also, the entertainment system at my seat and my husbands wasn’t working well. One of the bathrooms had a cabinets Tvst oliiiooooiiooooioiooiiiooiio"
Prós: "The staff really helped me out getting on standby so that I didn't have to wait for a 9 hour layover. Overall great experience and great staff."
The planes auxiliary engine wasn't working, which meant we had no a/c when the plane was sat on the apron leading to very high temperatures before take off and on landing at orlando
Easy check in and flight very smooth. Arrived early! Perfect
Virgin flight attendants are the nicest/friendliest of all the airlines! Always prefer Virgin if there is a choice!
The stewardesses were very kind and helpful
There were many cancelled flights from Heathrow due to crew shortages. I was glad our flight had just enough attendants to fly, but they worked very hard & remained polite & helpful. Very impressive
It was far too cold. Had to wear my coat and use the blanket. Very unpleasant.
Everything was either 9/10 or 10/10 except for the food. It is absolutely atrocious. I mean literally the worst airplane food I've ever had, on both legs of the trip. Not a problem, just pack a bunch of sandwiches and snacks and decline the food when offered. Everything else was fantastic and I'd happily make the exact same booking again, just... with extra food in my carry-on.
The crew was accommodating
Comfortable flight. Lots of space.
Contras: "Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory."
Prós: "Although there were delays they kept us informed on a regular basis as to what to expect and seemed genuinely apologetic for any inconveniences. Boarding and deplaning were smooth and efficient. I really appreciated that there was no charge for checking a bag. I am certain that contributes to the ease of everyone getting on and off the plane. Our bags arrived at baggage claim about the same time we got there. I would definitely fly with Virgin Atlantic again."
Prós: "Premium economy was perfect, smaller cabin with less people, great flight."
Prós: "The food was good. The lane was comfortable"
Contras: "The flight was nearly full, and the 767 is a large aircraft. I think it would be preferable if Virgin Atlantic would board the plane by zones, similar to other airlines."
Prós: "The crew were lovely and the seats were ok."
Contras: "Not a lot to Improve on to Be fair"
Prós: "The crew were all excellent"
Contras: "Dinner choice was poor. Starter was just a few salad leaves."
Prós: "Food was very good"
Contras: "Economy passengers kept coming onto business class as our crew member was absent to often and didn’t police it"
Prós: "Limited numbers in the top deck, silence, service and deplaning first."
Contras: "Food has to much of an asian slant."
Prós: "Must be a coincidence only... But was lucky to have 3 seats all for myself as the plane was underbooked. Would have given them 4 of 5 if not for the 3 hr flight delay."
Contras: "Plane was delayed for 3 hrs. That's a bummer."
Prós: "Super friendly and helpful crew, food etc was fantastic very enjoyable flight. Thank you"
Prós: "Fabulous flight, light on passengers, so excellent service given by the crew. Virgin goes the extra mile on service and little perks. 747-400 planes also very comfortable, compared to the Airbus 320,"
Contras: "Nothing. Trip both ways were outstanding."
Contras: "Seats were tight."
Contras: "Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?"
Prós: "I thought the airline amenities were excellent and it was a seamless process getting on the flight. The flight attendants were very warm and accommodating. I felt immediately welcome as soon as I got on the flight. I liked that they were playful with my son and engaged him."
Contras: "Nothing. We did leave a piece of luggage on the plane so hoping that things turn out okay."
Prós: "Although we were badly delayed the cabin service was excellent in every way. Good meal , cheerful staff and well turned out."
Contras: "The plane seemed to be a little bit old, especially entertaining equipment"
Contras: "10 hour delay in Brisbane was terrible"
Prós: "Staff were excellent and very friendly, service was great, and the entertainment on board was very good."
Contras: "We were waiting in our seats for about an hour before take off due to a need to de-ice the plane due to snowy weather. I think everyone would have been more comfortable in the waiting area while this happened, or at least given the option to do so."
Contras: "I never expect airline food to be any good but I’m always hoping it’s edible. This was not the case, as the egg breakfast made me physically ill."
Contras: "Seats in economy are way to small and very uncomfortable if tall. Too close to the seats in front of you. I was miserable all the way to London."
Prós: "The crew was excellent. Flight was quite comfortable. Nice attention to service"
Contras: "I would have appreciated another round of hot drinks."
Prós: "Good entertainment, food and in-flight crew"
Contras: "Because this flight was delayed it was a miracle (involving running til my throat literally bled) that I made my connection. Ground crew could not have been less helpful - even to my friend who they knew was trying to get home to attend a family funeral."
Prós: "Fast check in Fast security line Upper Class Clubhouse Fast boarding Excellent onboard service Great crew"
Contras: "Old entertainment system Although the seats can be turned into a bed they don't fully recline"
Prós: "Leg room in economy was good. Staff very professional and made a long flight bearable."
Contras: "At check in the name on my reservation read Ron, not Ronald which is on my passport. The second agent I was referred to was unpleasant and charging $100. Had same problem out of Seoul but there was no charge for the ticket change. My interaction with the second agent left a very bad taste in my mouth."
Prós: "Not having to pay for a checked bag. The check-in process was very easy The bag drop-off line was pretty speedy."
Contras: "The airline stewardesses moved very noisy passengers next to me and talked to them the whole flight."
Prós: "Virgin Premium economy offers a great up-grade on economy. Seperate check in (faster), seperate boarding (earlier), better food, service and more room than economy."
Contras: "There appears to have been an increase in cost above that you expect percentage wise. There has been reduction in the quality of the food."
Prós: "I've had knee surgery and the flight attendants were very accommodating as to "make" and ice pack for me. The recline of the seats was impecible. The food was great. Overall, great flight."
Prós: "Legroom was much better than on U.S. carriers doing same long trip."
Prós: "Aisle/window seating!"
Contras: "My entertainment unit did not work. I was graciously offered an iPad, but declined, however, the picture quality at my son's seat was also iffy. Both my long-haul flights had poor signage for toilets."
Prós: "Just the food and boarding was fine."
Contras: "Everything else was bad. I think crew were a little rude!"
Prós: "Having a not full flight and room to spread out. The Dreamliner is awesome. On time departure."
Contras: "The wifi did not work at all, and I think I was charged 3 times Landed 30 mins early and then waited an hour for the gate, I get that things happen but we have been on the plane for 11.5 hrs. Figure it out!"
Prós: "1st class, what's not to like?"
Prós: "The crew where very attentive and helpful."
Contras: "The ticket agent was anal about 1-2 kgs for our checked luggage and even weighed our carry on luggage...which no agent had done on our entire trip from atlanta to melb. Seemed pointless and a hassle for 1-2 kgs."
Prós: "On time, everything normal."
Contras: "Seat space so small that my knees were up against the next seat, even without it tilting back."
Contras: "I did not get the requested meal. I had requested Asian Veg meal. I had reconfirmed that Virgin Atlantic Kiosk at Heathrow airport as well. In flight when I asked cabin crew they said they didn't get any request. I was hungry whole flight. Very bad experience."
Prós: "Superior comfort, class, and style. The crew was friendly and accommodating, the pilots kept you up to date with flight info and departure/arrival time (and kept the seat belt light off almost the entire trip), the food was delicious and offered throughout, and the entertainment was top notch. Seats were comfortable (we had bulkhead row Space+ and they were worth every cent for the international long haul from LAX-BNE and SYD-LAX) and everyone got a pillow/blanket. We got premium noise-canceling headsets, water, and a little care kit including an eye mask and earplugs and a pen to fill out your travel documents. The overhead bin space was huge and we got two free checked bags of luggage up to 50lbs each (I don't know of that's standard or not, or if it came with Space+ seats). SERIOUSLY the best airline."
Contras: "Absolutely nothing. For a long haul flight, Virgin Australia is TOP NOTCH!"
Contras: "Never seen an international flight charges checked in luggage $130 US dollars a piece"
Prós: "Very good on board services and nice crew"
Contras: "At boarding in Atlanta, they only checked in 1 of my 3 luggages to my final destination, the 2 others are lost..."
Contras: "Why are there no plug-ins?! That was very disappointing..."
Prós: "Entertainment system is great"
Contras: "Still very cramped. Cannot lower tray if you have anything in pocket (like an iPad or magazine) Should board rear section first."
Voo com atraso, Equipe atenciosa. Entretenimento não se aplica. Tivemos problema com a liberação da bagagem, ficamos mais de uma hora na esteira à espera da bagagem sem nenhuma informação. O problema foi com a bagagem de todos os passageiros. Depois de uma hora e trinta quando formou-se uma enorme fila para reclamar as malas a bagagem foi lebrada. Até então nenhuma informação. Muitos passageiros habitantes de Munique foram embora e suas bagagens estavam na esteira.
Atendimento impecável da Lufthansa
Atendimento impecável da Lufthansa.
Contras: "Flight was delayed 40 minutes and arrived 2 hours later."
Prós: "The crew and comfort."
Contras: "The food does not taste good at all."
Prós: "Nada. Assento não reclinava"
Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"
Prós: "Lufthansa is always incredible."
Prós: "The crew was amazing"
Prós: "The food was good"
Contras: "I paid for extra space and it looked like the seats I got were the same as all the others"
Prós: "The crew was o.k."
Prós: "Crew was friendly."
Contras: "Delayed flight caused me to miss connection."
Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"
Prós: "Do pequeno almoço"
Contras: "Os acentos"
Prós: "The crew was nice and the movie selection was decent. Food was ok. As good as it can be when you pay $2,500 for a flight ticket knowing that they are not really there to offer you a service, they are there to make their own money knowing that as a traveler you really have no options other than an airplane if you want to go across the ocean."
Contras: "The difference here is that in a 9 hour flight you want to keep hydrated. Crew seemed lazy...they would not bring water to travelers very often...and when I called a flight attendant with the button call and politely asked if I could have some water, she seemed pretty annoyed and told me I can just stand up and go take my water in the back where they store food. NOT A GOOD SERVICE FOR $2,500!!!! It’s outrageous!! Seats become smaller and smaller...and you keep asking about my experience...$2,500 to travel seating in a miniature seat with no leg room is a bit much...and I know no flight company cares about this...we have no choice...either take that or don’t travel, right?"
Contras: "The entertainment choices were poor and the connection not good. Seats too close together so difficult to get in and out of seats"
Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."
Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"
Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."
Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"
Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."
Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"
Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."
Prós: "There attention to detail, client comfort, friendliness, food, all was a ten out of ten. Thank you for the lovely experience."
Prós: "Best part was how Lufthansa took care of travellers whose connection time was short. They had ground crew waiting and who escorted us through customs, and then drove us to the gate. This is how passengers should be treated. ~ Excellent movie selection ~ Great flight attendants"
Contras: "Temperatura da cabine muito fria durante todo o voo"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Prós: "Lufthansa is a good company overall. The entertainment system was very good."
Contras: "The usual - cramped space although I was fortunate enough that the middle seat wasn't occupied"
Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."
Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."
Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"
Contras: "Comida e espaço da aeronave"
Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."
Prós: "Excellent service, food and entertainment"
Prós: "Love the entertainment and meals"
Prós: "Comfort, flight on time."
Contras: "Sem entretenimento a bordo"
Contras: "Demora na retirada de bagagens"
Prós: "Service. Smooth flight."
Prós: "Crew and food were fine and movie and tv options not bad"
Contras: "Music options were lacking"
Prós: "Flying premier economy. Flight was on time...no crying babies. Very friendly crew"
Contras: "Long lines to get through boarding"
Prós: "Great flight crew, inflight entertainment and food"
Contras: "Damaged bag...working with airline to get replacement"