|Rota principal||Dallas/Fort Worth to Dallas/Fort Worth|
|Aeroportos em que opera||211|
|Aeroporto principal||Dallas/Fort Worth|
I was unable to fly Tucson to Dallas Due to mechanical issues.
Rerouted to Phoenix than Detroit.
Flight was EXCELLENT
Prós: timing and services
Contras: Flight was delayed, so missed connection.
Contras: Wasted 24+ hours and a bunch of money. The employees at Dallas did not stop me from boarding an international flight. When landing in London, they immediately turned me around stating, "You can't go on holiday". Cool, thanks. So 12 hours later, im sitting back in Dallas with a whole lot less planned. Thanks DFW! You the best.
Prós: Well flown comfortable plane.
Contras: The worst food I have ever had on a commercial airliner
Contras: No more plastic cups in first class - and offer packaged nuts.
Contras: Carry on all snacks & water.
Prós: The crew.was so rude, even from the check in process
Prós: I like that all the chairs have working electric charger. Other airlines probably have this but it is important for me and they have this.
Prós: The crew members are friendly and efficient in getting people on and taking off. Even with flights being full in all segments, it was smooth and fast to get people on and sit down.
Prós: The flight
Contras: I could’ve actually received headphones coming and going
Contras: Jam Packed flight.Felt like there was not a lot of precaution taken.You can thoroughly sanitize the plane but if passengers are packed in like sardines...it doesn’t make much of a distance.Needed to travel for essential reasons and was nervous as it was...The airline overbooking didn’t help
Prós: The crew was clearly concerned with the covid rules, but just as concerned for passenger's needs. Outstanding performance in difficult circumstances.
Contras: Food option to purchase
Prós: Everything except the rental agreement
Prós: The pilot was hilarious and his jokes really helped calm the situation when there was crazy turbulence
Contras: The cabin was to cold
Contras: I didn’t wanted to check my carry on. But the man at the gate decided that I had to check the carry on, and took it from my hand without question. When I went boardered the airplane there was a lot of spaces in the overhead bins.
Prós: Everything basically
Prós: Short, quick and no hassles
Contras: In-flight snacks
Prós: Organized boarding
Contras: Headrest lcd didnt worked for entertainment Couldnt stretch my legs cause they told me to put the back pack on the floor instead of overhead compartment
Contras: Seats on American are tight with very little leg room, otherwise great crew and in-flight services!
Prós: Very good
Prós: Everything as great
Contras: The white woman who checked my ticket at the gate was So rude!
Contras: The AC was off while we were waiting to takeoff so it never felt cool in the cabin for the hour(ish) long flight we had. I don’t know if it was the size of plane that made it so we couldn’t have that on while taxiing/waiting our turn to take off or what, but it was too hot and stuffy onboard in Texas on the tarmac. Our next flight from Dallas to Huntsville, AL had the AC on the entire time we were waiting our turn/taking off- the plane was newer and slightly bigger. Not sure what the deal was but it made the flight pretty miserable.
Prós: Boarding was quick and efficient.
Contras: A traveler took his mask off on the plane and no one said anything to him.
Prós: Crews were good, seats was ok. Didn't liked the fact that we were seated way in the back of the plane, since we are an advantage members
Contras: Check in was terrible. Took an hour waiting in line
Prós: Overall the experience was okay.
Contras: Flight attendant was the most intense covid person I’ve experienced on any flight... militantly going up and down the isles making sure everyone’s mask was perfect. Annoying to say the least.
Prós: Very quick flight, arrived way before the estimated time of arrival.
Contras: Flight delayed. We almost missed our connection. Bags were lost No food or alcohol for first class. Pathetic.
Contras: Flights are quieter during COVID. Hard to give a high rating with no service. Boarded, landed on Time.
Contras: flight was packed and attendants were nice but gone are the days of comfortable travel in coach
Contras: Sick joke of an airline they treat you like cattle even in first class if you can even call it that. It’s more like premium economy and the staff is not friendly they act like they are put out when you ask for anything.
Prós: Not much maybe just the boarding
Contras: The staff needs to be retrained a lot like many police personal and subsequent Police departments. The first class is literally coach with a slightly nicer seat. They treat you like cattle at American Airlines. If you have another option take it.
Contras: Even in first class the my treat you like cattle, asked for water 3 times and it came 30 minutes later with an attitude, like she was doing me a favor. The seats are a joke for first class, literally the cheapest trim configuration an airline could purchase.
Prós: Multiple gate changes (boarding pass gate did not match the departure screens in the terminal. I spoke with an AA employee. He was very rude while confirming the gate information) and several flight delays. By the time we boarded the plane, still departed another 30 min later.
Contras: I understand flight delays may happen, but there is no need for employees to be rude.
Prós: The boarding process was very smooth and we took off early and the crew was great and then we also arrived 30 minutes early.
Contras: Nothing could be changed.
Prós: leaving on time
Contras: provide a snack
Contras: There were several gate changes and delays. My boarding pass gate information did not mirror the gate information on the terminal screen. When I asked the AA employee at the counter to verify the departure gate, he was extremely rude. I understand gate changes and flight delays may be expected, but it made for an awful experience.
Contras: I was scheduled to sit next to my husband but at the last minute, our seats got changed and we were split up, having to both sit next to strangers. Not acceptable during a pandemic when we had our seats booked, confirmed, and checked in.
Prós: The crew was amazing and very personable!
Prós: Crew was very friendly. Connections great
Contras: Seats very uncomfortable.
Prós: Yes made sure mask was in place
Contras: The past two times flying with American out of Dallas my girlfriend and I have been separated on the flight. The first time we were able to be placed with each other but this time the attendant at the counter basically told everyone that because the flight was booked and there were so many people who had the issue that she could not move anyone around to be with their families. That on top of being rude to many of the flyers just makes the DFW experience with American feel like they don’t care about you.
Contras: Have you operational logistics more organized.
This was a sup-par traveling experience on many levels.
Contras: Had to walk 2-3 miles and made transfers just to get to my gate
Contras: Wouldn’t know, couldn’t make it and the rebooking for a new flight was a nightmare
Prós: Boarded easy
Contras: Not making me miss my connecting flight home by refueling on Nassau for over 2 hours
Prós: Amazing plane, great service, Air. Crew was amazing
Contras: Get the 787 back to this route.
Contras: San Salvador gate is to small, everybody on top of each other
Prós: On time departure.
Contras: Aircraft condition is very poor. Inoperable inflight internet.
Contras: Less Fully packed plane during Covid
Prós: Took care of us, gave us snacks and drinks, and pillows and blankets
Contras: Plane almost caught up in flames. Gas was filled through the entire plane. Had a big scare.
Contras: We sat on the runway over an hour because they couldn’t get a proper flight plan. Such a waste of time and I felt so bad for those who had connecting flights
Contras: Too crowded c19
Prós: The crew was very nice. The ride was smooth. The landing was smooth as well.
Contras: The seats are too close together that I could not sit comfortably the second I sat down. Also we were told to social distance but we were all elbow to elbow so it didn’t really make any sense.