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Prós: Flight space was quite empty in my section so that was AMAZING. Crew was lovely and helped with a few requests for myself and travel companions. Very good selection on tv and movies and the refurbished aircraft was very comfortable for me on this flight. Probably helps having seat to self.

Contras: Nothing on this occasion

Contras: Plane was late taking off, Crew did not provide water when requested. They were busy with beverages that they could sell at a cost.

Contras: The entertainment system broke down and the flight attendants seemed sassy

Contras: Honestly nothing needed improvement/ it was a really good experience!

Contras: It was late

Prós: Fell asleep and didn’t even realise. Finnair is very friendly and the staff are super nice. I was very thirsty and asked for two cups of water instead of one and the lady was not hesitant to give me two cups in quick succession. Very good air company

Contras: Nothing really too bad, you get what you expected. May of been nice to have a free sandwich as it’s a non stop flight - this is because Lufthansa has one stopover and offers a free sandwich and drink.

Prós: Crew was great and welcoming

Contras: Some features on screen did not work, also seat handle wasnt possible to lower

Prós: Flight as such was good and smooth

Contras: Better food, but nowadays unless you fly on business or first you are doomed and cramped beyond belief, any improvement comes at a price

Contras: Petiole are treated spending $1000 on a trip as poor with very uncomfortable seats and mediocre food

Prós: The crew were so friendly and helpful.

Contras: I was told on the phone earlier (and very rudely) there are no gluten free options for eating. I have celiac disease and do not do the diet for "fun". It's for health. I found out thanks to the excellent crew on board there is an option.

Contras: Extremely unfriendly staff at check-in. Boarding was chaos.

Prós: Crew was great

Contras: So tight and tiny and cramped. I flew to Europe on a Lufthansa plane and it was spacious and comfortable, the United plane was tight and cramped. Was physically touching the stranger next to me for 11 hours....Food service used sooo much single use plastic.

Contras: Announcements at the gate: there were none. The flight was slightly delayed and there was not a word from BA agents.

Prós: Most of the crew was helpful, however, I arranged a pick Up at Heathrow to guide me to my connectg flight. the flight attendant advised me to speak to the male concierge when exiting. He then insisted: No, there is no one coming. When I stepped out the pick up person showed up anyhow. ??

Contras: Like I said better staff communication in regards to my special situation/need. Also I was surprised I had to pay for the water I had on the flight as the attendant who offered it didn’t mention it was for purchase when they asked me if I wanted bottled water.

Prós: Crew was amazing!!!

Contras: The onboard entertainment

Prós: Yes

Contras: Was excellent

Contras: 2 н in plane, then tecnicans search and fix problems

Contras: The flight was late to Helsinki and we missed our connecting flight to Barcelona that was also on Finnair. I was given a hotel voucher to a nice hotel with a complimentary dinner voucher. The dinner was a buffet that was limited and less than mediocre. A chicken option was not even provided, no soup

Prós: Keep it up with great services. !! Thank you!

Prós: Crew was ok, But seats so tight, Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor.

Contras: Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi, Please learn from Qatar Airways.

Prós: The crew was fun, informed, and very helpful.

Contras: The seat, the entertainment, the headphone jack, the food.

Contras: First flight delayed, missed flight to SF, stuck in frankfurt. A hotel is not adequate compensation

Prós: Best flight crew I've ever had.

Contras: A free upgrade to first class

Prós: The crew were truly great as I had an extremely difficult flight due to tremendous pain in my knees. Coach economy are way too narrow, even if I paid for preferred seating. A joke. Cldnt move. So uncomfortable.

Contras: Boardingvwas delayed so we left a good 50 minute late. Ran out of meal choice so we had to eat what they had left which was pasta that was too spicy for me anyway. I was very disappointed bec I preferred chicken but there were none left.

Prós: Seat was comfortable, food was surprisingly good.

Contras: Nothing

Contras: The seats are uncomfortable, no leg room, no space between seats and the trays hit ones’s stomach. The whole experience was very uncomfortable. The food was awful. Overheated and not cooked through at the same time. Breakfast was odd. Non-Greek yoghurt and cashews. Just strange.

Prós: Keep it up with great services. !! Thank you!

Prós: Everything

Contras: None

Contras: The airplane was really old.

Prós: The crew was brilliant. They were so cordial and helpful. Every one of the, was attentive and cheerful. Well done

Contras: The filet I ordered was so tough that it was inedible. On the whole, the food was not very good, ev n the tea service which was weird. Also, the business class seat are poorly designed. If one is in a window seat and the person on the aisle is using the foot rest, one is trapped in place.

Prós: Crew good, plane clean.

Contras: Seats very cramped.

Prós: The crew was amazing

Contras: Great job

Contras: - Leave in time - Working onboard entertainment system

Prós: Great service and yummy food.

Contras: The jack for the TV was broken! For seat 4H during my flight from Helsinki to Tokyo. I paid a business class ticket but had No audio for the television! This should be fixed immediately and I think I should receive something for the inconvenience and in return for the high price ticket I purchased!

Prós: Flight as such was good and smooth

Contras: Better food, but nowadays unless you fly on business or first you are doomed and cramped beyond belief, any improvement comes at a price

Prós: Crew was amazing, service was super attentive. Plane was new with plenty of space. P

Contras: Really exceeded my expectations for a short haul flight. Kudos to Aeroflot!

Contras: I booked and paid for special seats (last row in one of the cabins ) but they changed my seats as they changed the plane!

Prós: the price is why we chose BA, but never again

Contras: crew seemed bored and annoyed to be on the plane, seats were pretty awful

Contras: The 60 euro bagage fee for just checking 1 bag was excessive. There was no obvious way to pay on line or with the app

Contras: - Leave on time - Working onboard Entertainment system

Prós: The movies in the flight

Contras: The temperature in the cabin was absurd. There were 3 people who fainted because it was an 8 hour flight, and the AC was not at an ideal temperature. I was sweating, and so was my mother. ABSURD

Prós: The fact that we were offered an additional round of water and the friendliness of the crew.

Prós: Loved the wine hour, location, access to bikes and lovely breakfast buffet! Service was super friendly, too.

Contras: I hate paying for water but I seem to do this all over town.

Contras: Things were very scratched

Contras: First of all my booking didnt have a checked bag included !! Since when british air do not include checled bags in their tickets . Second its way too expensive to add the baglike 100$ for each flight !! 400$ for me and my wife !! Third when i checked in and wanted to chose my seat 50$ each !!!

Contras: Announcements at the gate: there were none. The flight was slightly delayed and there was not a word from BA agents.

Contras: WiFi

Prós: Crew good, plane clean.

Contras: Seats very cramped.

Prós: Great service and yummy food.

Contras: The jack for the TV was broken! For seat 4H during my flight from Helsinki to Tokyo. I paid a business class ticket but had No audio for the television! This should be fixed immediately and I think I should receive something for the inconvenience and in return for the high price ticket I purchased!

Contras: A better breakfast...

Prós: The flight attendants were excellent; seat was about what you would expect in economy; the boarding process was extremely confusing

Prós: The crew were professional and courteous

Contras: Nothing, as it’s a short flight!

Contras: Schedule issues, rerouted thru LA, very very painful travel, multiple security checks for an issue from the airline schedule. Airline doesn’t give reroute options. Two bags opened and missing personal items. Very frustrating travel. Kids meal choices missing on rerouted flights. I can go on...

Prós: Most of the crew was helpful, however, I arranged a pick Up at Heathrow to guide me to my connectg flight. the flight attendant advised me to speak to the male concierge when exiting. He then insisted: No, there is no one coming. When I stepped out the pick up person showed up anyhow. ??

Contras: Like I said better staff communication in regards to my special situation/need. Also I was surprised I had to pay for the water I had on the flight as the attendant who offered it didn’t mention it was for purchase when they asked me if I wanted bottled water.

Prós: The crew were amazing and attentive

Contras: nothing that i can think of

Contras: WiFi

Contras: The airplane was really old.

Contras: Distance between seats on the low side i.e. not much leg room. TV screen again on the small size in comparison with other airlines. Ear phones poor build quality and sound. Plastic cutlery. Small meal trays. No hand wipes with meals. In comparison with other airlines BA is only an average carrier.

Prós: Not amazing...rather lack of attention.

Contras: It was 20 of us in the cabin. Better attention? More alcohol?

Contras: - Leave on time - Working onboard Entertainment system

Prós: The crew was brilliant. They were so cordial and helpful. Every one of the, was attentive and cheerful. Well done

Contras: The filet I ordered was so tough that it was inedible. On the whole, the food was not very good, ev n the tea service which was weird. Also, the business class seat are poorly designed. If one is in a window seat and the person on the aisle is using the foot rest, one is trapped in place.

Contras: We waited THREE HOURS just to check our bags; we didn't have time for a meal prior to boarding as a result. Were told in-flight that they should've given us vouchers, and now we'd have to pay for something to eat. Our luggage was lost and took four days to be delivered.

Contras: - Leave on time - Working onboard Entertainment system

Prós: Speed boarding and organized overall. Nice crew.