o voo de conexão foi atrasado em 6 horas e com isso perdi o voo internacional. Fiquei 28 horas no aeroporto de Atlanta , me colocaram em um outro voo para Miami para tentar pegar um voo para sp de lá porém o voo deu pane elétrica e tive que ficar em Atlanta. No voo para SP o entretenimento de bordo não funcionou. Demorei 53 horas em um percurso que deveria de 12 horas. Foi péssimo 0 assistência 0 Paciência
O voo era 13 hrs Atrasou para 14:50 E fomos finalmente voar às 17:36 Perdi minha conexão de Atlanta para sp e estou sem suporte
I lost my outbound flight because the companies, what else can I say?
Contras: "Wouldn’t change a thing! I don’t always fly! But when I do!! I fly delta!!"
Contras: "For options none. No drink carts at all. Had coffee once after I asked. Poor quality entertainment. Just a huge waste of money."
Prós: "Christina brown was amazing at gate"
Prós: "The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight."
Contras: "The main economy seats were far too narrow."
Contras: "O espaço entre as poltronas"
Prós: "A tripulação super atenciosa e disposta a ajudar"
Contras: "Aeronave muito pequena e desconfortável"
Prós: "I always have a consistently good experience on Delta. Everything was great."
Contras: "Meu voo atrasou e acabei perdendo a minha conexão."
Prós: "Comida e entretenimento."
Contras: "Conforto. Pouco espaço para as pernas, voos domésticos são mais confortáveis do que esse voo internacional."
Prós: "As refeições, entretenimento e cordialidade"
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal"
Prós: "A comida, o entretenimento, pontualidade."
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal."
Prós: "The crew was great and the free entertainment was great"
Contras: "Bring back pillows and blankets especially on red eyes out of Anchorage"
Prós: "Crew was great!!"
Contras: "Boarding of plane. Should be from Back to front."
Contras: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
Contras: "1.5 hour delay...no reason given!"
Prós: "Love the fact that the head rests move to support your head better."
Prós: "avião antigo mas confortável. serviço de jantar razoável."
Contras: "embarque confuso. a Delta resolveu me separar da minha esposa, em um voo de 10 horas, colocando-nos em assentos “separados” pelo corredor SEM RESPEITAR A ESCOLHA PREVIA DE ASSENTOS."
Prós: "embarque rápido. avião moderno."
Prós: "The male crew member was excellent. He was responsive and speedy with trying to find a solution. He gave me a few flyer miles for my trouble and was empathetic, which is rare."
Contras: "The tv/monitor didn’t work so there wasn’t any entertainment for the majority of the flight."
Contras: "Atraso de mais se 6h."
Contras: "No meal option and my video screen volume did not work"
Prós: "Filmes"
Contras: "Poltronas, conforto... um verdadeiro pesadelo, não dá pra descansar ou dormir."
Prós: "Embarque no horario"
Contras: "Comodidade"
Prós: "The crew was great and super nice!"
Contras: "Screens with games, more leg room, and not having kids behind us messing with tray tables the whole flight."
Prós: "Da rapidez o voo de Vancouver a Seattle durou 35 minutos..."
Contras: "Ter um avião mais confortável. Esse era péssimo minha cadeira estava com o braço esquerdo quebrado... Não reclinava a cadeira... Uma lástima!!!"
Prós: "Not comfortable a little but scary on the flight to Detroit. Way better coming back to Denver"
Contras: "Tripulação pouco cordial. Comida regular. Café da manhã bem medíocre. Assentos muito desconfortáveis e apertados. Sistema de entretenimento travando continuamente."
Contras: "Better screens for in-flight movies. More legroom or upgrade options."
Prós: "Sinceramente, nada de positivo que tenha se destacado"
Contras: "O tripulante ficou falando mal do Brasil para mim quando chegamos, o café da manhã foi uma piada."
Prós: "Entertainment"
Contras: "Boarding at JFK.Always messy"
Prós: "Boarding was quick"
Contras: "No entertainment, plane was small"
Contras: "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."
Contras: "Foi um pesadelo. A Delta jogava a culpa na Gol que jogava para a Decolar. Isto de meia noite até as 3 da manhã no aeroporto do Galeão. Só consegui ser realocada em outro vôo da Gol para os Estados Unidos no dia seguinte, Tive que sair do aeroporto SantosDumond no Rio para Brasília em 19/dez à noite para só pegar outro voo no dia 20//dez pela manhã. Todas as despesas de hotel, alimentação e transporte em Brasília foram custeadas por mim. Não recomendo comprar passagens internacionais pela Decolar.com. Principalmente se houver mais de uma cia aérea envolvida na mesma viagem"
Prós: "vôo aterrissou em W.DC 25 minutos antes do horário fixado pela companhia. Excelente"
Prós: "Atendimento do balcão no embarque, qualidade dos serviços de bordo e as malas terem chegando corretamente. Muita pontualidade de horário."
Prós: "Early and middle seat was open!"
Contras: "Coffee tasted like fish. :("
Prós: "The crew on the airplane was great. We had 2.5 hours turbulences but the crew started to give out drinks as soon they got the ok from the pilot"
Contras: "We went in LGA to the Baggage drop off and the employee there was super rude. On the flight to New York with Delta we had to check our carry ons at the gate because it wasn't enough room for bags in the airplane.so we asked when we checked our one suitcase if we can/should check our carry ons to avoid having to do it at the gate. The delta employee told me sure no problem. He checks in my one suitcase I purchased gives me the tracking paper and says ok have a good flight. I asked him so what is with our carry ons and he told us that that would cost 25$ and we can't check those in at the drop off?!?We ended up taking the carry ons with to the gate and then off course there wasn't enough room on the airplane that we had to check it in. And surprise it was free?? We had never issues with Lufthansa, icelandair etc. with checking our bags at drop off to not needing to carry it around and than still end up to check it at the airplane. Every airline has been more than happy that we volunteer to check our bags that they don't have the trouble at the gate."
Prós: "Not much. Boarding by "zone" works ok, but is no quicker than most other boarding methods."
Contras: "Boeing 767-400ER seats had no leg room for 6'+ traveller like me. The entertainment system was so old that there were no 115v outlets or USB ports. On a 7-hour flight, that is a significant problem for travellers today with multiple electronic devices. Finally, we were not told in advance that we had to go through security twice and through US Customs BEFORE leaving Dublin. So, the 6-hour layover at JFK was a complete waste of our time as we did not have to go through Customs there."
Prós: "Free drinks and snacks - great entertainment system (please read this Frontier)!"
Contras: "Boarding process was agonizingly slow and ineffective"
Prós: "Voo saiu no horário e chegou 20 min antes do previsto"
Contras: "A falta de espaço e conforto acentua-se cada vez mais!!!"
Prós: "Tripulaçao de cabine jovem e atenciosa."
Contras: "Atraso de 1h na saída. Delta deve prover meios facilitados para rearranjar conexões perdidas, mesmo c outras companhias n parceiras."
Prós: "I used up my battery thinking it’d be ok since most planes have charging areas...to my surprise, none at all was available"
Contras: "No tv screens in each seat..."
Prós: "The seats had plenty of leg room and the crew was was very kind."
Contras: "My seat was uncomfortable and I was seated in the only row of the aircraft without entertainment for a four hour flight. Then on top of that the passenger next to me removed his shoes and you could smell his feet from a mile away but the flight attendants never requested for him to replace his shoes."
As minhas malas novinhas chegaram simplesmente destruídas. Impossível utilizar novamente. Amassadas absurdamente, quebradas…
O assento 6A estava um pouco sujo e a comida deixou a desejar (opção faltando, muito peixe/frutos do mar)
A diferença pra mim foi em relação a tripulação. Estavam sempre muito gentis, alegres, atenderam a todos com rapidez e atenção.Parabéns para a equipe!
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
Voo atrasou uma hora para aguardar passageiros em conexão.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Prós: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Contras: "No suggestions."
Prós: "Absence of food"
Contras: "In flight service"
Prós: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Contras: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Prós: "The crew tried to be helpful but were equally frustrated with the ground crew."
Contras: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Prós: "Nada."
Contras: "Tudo tem que ser melhorado"
Prós: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Prós: "Fantastic gate agents!"
Contras: "The food was terrible."
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Crew helpful. Food good."
Contras: "Better range of movies please"
Prós: "Refeições de alto nível"
Prós: "Friendly crew"
Contras: "Can’t think of anything"
Prós: "General flight journey"
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Prós: "Food, entertainment and crew was exceptionally friendly."
Contras: "Seats not great for such a long flight."
Prós: "Filmes à disposição"
Contras: "Comida"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "quick/efficient boarding - good staff - good food - easy flight !"
Contras: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Prós: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Contras: "The earphones could have worked!"
Prós: "the crew was nice"
Contras: "Seat confort on long flights, leg rooms,"
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "On time and friendly crew"
Contras: "Boarding needs improvement"
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Prós: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Contras: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Prós: "Best airline in the business quick efficient and outstanding service What else can you say"
Prós: "Employees were very friendly"
Contras: "The seats were very small"
Prós: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Contras: "Not happy to pay extra money for my case"
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Contras: "Ter que caminhar muito no chegada ao Galeão"
Prós: "Restrooms clean, decent food and drink, nice cabin crew."
Contras: "No complaints"
Prós: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Prós: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Contras: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Prós: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Contras: "Can't think of anything."
Prós: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Prós: "Able to fly direct to ansterdam"
Contras: "Have to lay over on the way back. More expensive than other airlines."
Contras: "Do conforto no banco do meio da fileira de 3(três) pessoas"
Contras: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Preço muito elevado - usd 2100 one way em economia é de mais
Correu muito bem. Houve pequeno atraso na saída, mas sem consequências.
Atendimento impecável da Lufthansa
Atendimento impecável da Lufthansa.
Prós: "The crew and comfort."
Contras: "The food does not taste good at all."
Prós: "Nada. Assento não reclinava"
Contras: "Confirto"
Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"
Prós: "The crew was amazing"
Contras: "Better entertainment"
Prós: "The crew was o.k."
Prós: "Crew was friendly."
Contras: "Food"
Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"
Prós: "Do pequeno almoço"
Contras: "Os acentos"
Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."
Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"
Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."
Prós: "Very friendly and accommodating"
Contras: "NA"
Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"
Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."
Prós: "Very attentive staff Good info from captain and flight crew Nice individual TV"
Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"
Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."
Contras: "Temperatura da cabine muito fria durante todo o voo"
Prós: "Atendimento"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Prós: "Atendimento"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Prós: "Lufthansa is a good company overall. The entertainment system was very good."
Contras: "The usual - cramped space although I was fortunate enough that the middle seat wasn't occupied"
Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."
Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."
Prós: "Nada."
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."
Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"
Prós: "Nada"
Contras: "Comida e espaço da aeronave"
Prós: "Food was great and the staff were even better. We were served lunch and dinner. I watched at least 4 movies. The staff provided great snacks and wonderful company. Great flight."
Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."
Prós: "Comfort, flight on time."
Contras: "Sem entretenimento a bordo"
Contras: "Demora na retirada de bagagens"
Prós: "Service. Smooth flight."
Contras: "Food"
Prós: "Flying premier economy. Flight was on time...no crying babies. Very friendly crew"
Contras: "Long lines to get through boarding"
Prós: "Great flight crew, inflight entertainment and food"
Contras: "Damaged bag...working with airline to get replacement"
Prós: "serviço muito atencioso. apesar de estar em acentos comuns, achei a Lufthansa mais confortável que a Swiss."
Prós: "On time flight with no problems"
Contras: "Uncomfortable seats so hard to sleep during flight"
Prós: "Pontualidade do voo foi impressionante. Aterrisagem e decolagem ótimos."
Contras: "Tripulação muito seca, só servia bem quem estava no corredor. Passaram reto sem nos servir 3 vezes seguidas. Café da manhã ok, jantar péssimo."
Prós: "The flight is flawless."
Contras: "The business lounge and the shopping options at terminal C in Frankfurt are really poor when comparing to other areas on the same airport."
Contras: "Lufthansa has to upgrade the plane on this flight. The business class comfort is not suitable for a 4+ hours flight. Not at all."
Prós: "Pontualidade e facilidade no embarque."
Contras: "O espaço entre assentos é muito pequeno, fiquei espremido durante a viagem. As telas de Led de entretenimento são muito ruins, forçando as pessoas a baterem o dedo no touchscreen e balançarem a poltrona alheia."
Contras: "The flight was transferred to a smaller plane, either because there were few passengers (the first story we heard) or because of mechanical problems on the original craft (the second story). Business class was oversold as a result, and boarding was delayed for an hour while they waited for enough BC passengers to accept 800 euros for the downgrade to economy plus. They repeatedly threatened to cancel the flight rather than raise the offer. Eventually enough knuckled under and we were allowed to leave. Some no doubt missed connections because of this petty brinkmanship. The funny coda is that because the plane was so undersold, anyone in economy that wanted their own row could have one, while economy plus was packed with the embittered and downgraded."
Prós: "Tudo funcionou muito bem."
Contras: "O banco da classe econômica poderia reclinar mais."
Embarque ruim. Permissão mínima de bagagem de mão, sobrou muito lugar de bagagem na aeronave. Uma chatice.
Voo atrasado, tripulação ruim. Pessima companhia aérea. A TAM francesa.
Se puder dispor de alguma grana, pague pelas poltronas em duplas, se estiver acompanhado é o melhor, para evitar o estresse de levantar para um banheiro no meio da madrugada
Prós: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Contras: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."
Prós: "The rest area"
Contras: "The airport was cold and it should be warmer"
Contras: "Delay in take off 45 min!!!!"
Contras: "Flight was delayed"
Contras: "The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection."
Prós: "The crew was excellent and surprisingly the seats were comfortable."
Contras: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
Prós: "Not much, seats are super uncomfortable"
Contras: "Better code sharing with KLM"
Contras: "Crew on the ground was very rude"
Prós: "It was very comfortable and pleasant."
Contras: "Could be a little better the service, the dinner was late"
Prós: "The comfort of the flight snd kindness of the crew."
Contras: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Prós: "Had decent room space seats comfortable"
Contras: "My luggage could have arrived for a start"
Prós: "The crew was very helpful in all respects."
Contras: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."
Prós: "Nada"
Contras: "Horário"
Prós: "Crew was very friendly. Food was excellent"
Contras: "More water provided during the flight. Also, the second meal was not very good."
Prós: "The crew was friendly!"
Contras: "Once again no vegetarian options."
Prós: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Contras: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Prós: "Genial ! Comissários fantásticos ! Alegres e educados ! Parabéns ! Comida nota 10."
Contras: "Nunca havia visto um time de comissários tão educados , prestativos , felizes e que tornam a viagem uma excelente experiência ! Parabéns !"
Prós: "Nice staff. Flight on time."
Contras: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Contras: "Booked with my partner. Ended up sitting apart. Not good"
Prós: "Do conforto, comida e os atendentes muito educados."
Contras: "A falta de creme para as mãos na necessaire, ou ao menos no lavatório. As mãos ressecam muito em voos longos."
Prós: "Intranet meant I could watch movies on my iPad"
Contras: "Seats are very uncomfortable"
Prós: "The crew was very careful"
Prós: "The staff..the attentions..food."
Contras: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Prós: "It was only 2 hours"
Contras: "Small plane, no movies"
Prós: "Just a routine flight but done with perfect execution."
Contras: "Nothing."
Prós: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Contras: "Check in process was easy. The flight attendants are all very helpful and kind."
Prós: "Nothing"
Contras: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"
Prós: "25 min ahead schedule!!!"
Contras: "Cabin space, too narrow rows."
Prós: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Contras: "Nothing."
Prós: "Food, service, comfort"
Prós: ". Budget airline with no legroom or extras"
Contras: "See above. Nothing specific to like."
Prós: "Nothing"
Contras: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"
Prós: "Nothing"
Contras: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Prós: "Absolutely everything perfect."
Contras: "Through my own fault I ordered a different seat instead of window seat. :)"
Prós: "nice drink selection on board flights"
Contras: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Contras: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."
Contras: "at no point when buying my ticket did the site say zero bags were included. In fact, when purchasing it said that information about baggage was not available.Shocked to have to pay 50 dollars for one bag. I am member of Flying Blue. One bag has always been included in the price of a ticket flying transatlantic."
Prós: "Cordialidade da tripulação."
Contras: "Assentos demasiadamente inconfortaveis para um vôo de longa duração. Comida de baixa qualidade."
Prós: "The quality of service from the staff and their courtesy. A great asset of the airline."
Contras: "My luggage was left behind - this despite my being lifetme platinum."
Prós: "Standard on most parts with pleasant staff"
Contras: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
Excelente aeronave, pessoal gentil, conforto, tudo na classe econômica
Avião maravilhoso super confortável mesmo na classe econômica
Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."
Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."
Contras: "A alimentação fornecida não permitiu opção para todos a bordo, além de apresentar cardápio pouco atrativo."
Prós: "Nothing."
Contras: "Timeliness. Cleanliness. Service. Food and drinks."
Prós: "Limpeza dos toaletes."
Contras: "A comida servida a bordo."
Contras: "My flight was serviced by British Airways. The temperature in the cabinet was very warm and there were no fan controls. The seats are very narrow. Miserable 9hr flight from London to Denver"
Prós: "Nao viajarmos, o voo foi cancellando sem avisar fui fazer o chekin e fiquei sapendo. Tive que comprar outra passagem pela Tam que custom muito cara devido a data estar muito em cima.um horror!"
Contras: "Tudo, inclusive me idenizarem pelos transtornos psicologicos e gastos desnecessario de muito dinheiro"
Prós: "A tripulação, particularmente a Sra. Betina, é a mais simpática e prestativa tripulação que já vi. Vinhos excelentes, servidos a vontade mesmo na classeeconômica. Os assentos são bastantes confortáveis. O pouso também foi perfeito."
Contras: "Só faltou servir o café, junto com a refeição da manhã"
Contras: "As opções de entretenimento e cadeiras mais confortáveis."
Prós: "Tripulação atenciosa e solidária"
Contras: "Procedimento de embarque respeitando os grupos para acessar a aeronave"
Prós: "Crew"
Contras: "Boarding"
Prós: "Serviço de bordo comida"
Contras: "Assento com encosto de cabeça... horrivel"
Contras: "Demora en el despegue"
Prós: "A atenção e cordialidade da BA é demais."
Contras: "Nada a dizee"
Prós: "Uma verdadeira lata de sardinha"
Contras: "O tratamento pois depois de um atraso na decolagem de mais de uma hora dentro do avião, não serviram nem um copo de água ."
Contras: "Verdadeira lata de sardinha"
Prós: "American Airlines had awesome customer service, smooth flight, comfortable and seats were roomy for economy."
Prós: "On time arrival"
Contras: "In general I like the flight stability of 747s. However the seats were very cramped for such a long flight, and unlike more modern aircraft, the seats lean way back pinching the person behind. Entertainment system is rudimentary at best, with few choices and a minuscule screen (but I shouldn't complain, at least there was something to watch). Also, at Heathrow airport (nobody's favorite airport) we had to board buses to get to the airport and walk up stairs. Inefficient, and difficult for older passengers such as myself."
Contras: "Voces me venderam uma passagem as 9:47. Eu tinha apenas 3min para fazer meu checkin pois encerrava as 9:50. Não consegui, perdi o voo e o dinheiro. Palhaçada, irei entrar na justiça. Deviam alertar ou bloquear as vendas faltando pouco tempo para o checkout."
Prós: "Vôo saiu no horário, tudo muito bom."
Prós: "Simpatia da tripulação"
Contras: "Espaço entre bancos demasiado pequeno"
Contras: "Cadeiras da Business"
Prós: "Tripulação muito atenciosa."
Contras: "A distância entre os assentos. Muito apertado."
Contras: "Not even water provided without charge on the morning flight from Portugal to London."
Contras: "Staff and crew were courteous and helpful. Seats were comfortable."
Prós: "Fantastic crew and food reasonable for plane food. Air blowers didn't work. But all in all I had a comfortable flight. Don't like layout of Heathrow - everyone super nice but bus rides between terminals cost me 30-40 minutes having to go through security again. I understand the need but would be nice if flights came and left from same terminals where possible."
Contras: "The entertainment screen stopped working mid way through the 9+ hour flight. Plane was older. The head rests were weird - they weren't flexible so hard to hold in place."
Prós: "Good crew!"
Contras: "No complimentary coffee or soft drinks! No entertainment!"
Contras: "O prato que escolhi, disponível no menu, não estava disponível no vôo."
Prós: "Things went as planned in the beginning. The young lady who checked me in at the BA counter was very friendly and helpful. The preboarding and boarding went very smoothly as well."
Contras: "The plane boarded as usual then things went wrong. There was apparently something that went wrong with furl getting into a separate storage tank (that's scary in itself...how does that happen?) and they announced that they couldn't get the fuel tank to fill completely and the mechanics needed to get a "special tool" to complete the process. Then they needed some "tool" to drain the fuel from the mysterious storage tank. That was done and they announced that they had decided that they had plenty of fuel to make it to Denver. An hour and a half later of sitting in a sweltering hot cabin the y announced that the mechanical issues were taken care of BUT we'd have to wait another 20 minutes to take off because of the traffic waiting to leave Heathrow."
Prós: "We enjoyed the entertainment, the food, (dinner, snacks, ice cream, juice and wine) the service and the crew. After our flight from Madrid to London we were expecting the worse as that flight was dismal. We were pleasantly surprised that this flight was on a clean plane with great amenities."
Contras: "Boarding was a bit sloppy and of course traveling to the US adds an extra layer of crazy to everything with their added security."
Prós: "Actually was British Airways and not another airline. Service was great."
Prós: "Nothing"
Contras: "Closed the flight too early and didn't help rebook... cost me thousands of dollars. Lisbon airport was a mess and they didn't even wait 5 minutes after the official end of boarding. Set on the tarmac for 25 minutes, but didn't take passengers in the meantime. No humanity.... never using BA again."
Prós: "Comfort, friendly staff"
Contras: "Paying for food and drinks"
Prós: "Do the upgrade if its available!"
Contras: "long delays between segments of the flight however the business class BA lounge was excellent . Entertainment systems on the 747 aircraft are getting dated"
Prós: "Pontualidade, espaço entre as poltronas."
Contras: "Ter que comprar a água"
Prós: "Tripulação"
Contras: "Atraso de mais de 1 hora"
Prós: "Very professional and friendly employees. Someone fainted in our cabin and the crew members took very professional care and offered the passenger oxygen."
Contras: "Very packed cabin, offered us just a sandwich after the first main meal."
Prós: "The crew was incredibly kind and helpful, the food was excellent and we even got ice cream!!!!!"
Prós: "Nada!"
Contras: "Estava na executiva e tinha cadeiras com tv quebradas, passageiros sendo removidos para econômica para chefe de cabine dormir, não tinham todas as opções do cardápio , vinho acabou , tripulação mal educada"
Prós: "747s are good stable planes in flight"
Contras: "The greatest problem was dealing with the usual chaos and discomfort of traveling through Heathrow airport. Primitive and time-consuming transportation system between terminals- Had to ride overcrowded buses packed with so many people that your body was pressed against your neighbor. Inadequate number of restrooms and poor signage to find them. Bad selection of restaurants. Then at the terminal, boarding time listed as 10:40, but they did not even announce the boarding gate until 10:40. Then a 10 minute ride on another overcrowded bus to the plane which you had to board by a staircase (and a staircase to the door on a 747 is no small thing!) Although flight was smooth in the air, the pilot landed so "hard" I thought the landing gear must have been damaged!"
Prós: "São pontuais"
Contras: "Não servem nem uma água para vc beber, única aviação que não servem 1 lanche, nunca vi isso! Eles vendem alimentos, só vendem, não oferece nem água! Um absurdo!"
Prós: "A British Airline é uma empresa muito organizada, não houve atrasos e o serviço de bordo estava impecável, porém, tive problema com a minha tv, na verdade todo o bloco central perdeu acesso ao entretenimento e eles não conseguirem resolver ainda em voo."
Contras: "Do meu sistema de entretenimento ter parado de funcionar"
Prós: "NA"
Contras: "The transfer from T5 to T3 was chaotic. Queues to join queues to get the transfer bus. People were getting caught on a moving escalator because the crowd in front had nowhere they could go to make room. Extremely dangerous! It took longer to get from T5 to T3 than it did to get from Dublin to London. Boarding in T3 for the flight to Denver was almost as bad. Bodies everywhere, no organisation and no help. Then the aircraft itself was so old with uncomfortable seats and an almost unwatchable screen. I will never transit through LHR again."
Prós: "Good crew, nice and comfortable aircraft"
Contras: "1h delay Almost no food alternatives even if now is paid and expensive, no vegan options Boarding onto a crowded bus with babies and then stay trapped in there in front of the aircraft for a long time is not understandable."
Prós: "Splach"
Contras: "No cafe"