Prós: "People were friendly. Flight was comfortable."
Contras: "Staff incorrectly assessed documents needed for visas, and told us we were incomplete and needed to return home. Instead of looking up policy, we were denied boarding mid-flight, missed a wedding, and had to spend three days in London instead of our destination. Also, we got bug bites during the flight that turned out to be from bed bugs, which followed us home and caused much frustration for months."
Prós: "The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art."
Prós: "Boarding and crew great!"
Contras: "Seats extremely narrow"
Prós: "Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment."
Contras: "Cheaper baggage rates"
Prós: "Nothing really, seems everyone is underwhelming in this market"
Contras: "Quality of food and service"
Contras: "Overall, I am disappointed in Kayak for listing my round trip flight as KLM, when in actuality, only one short connection of this flight was actually KLM. My itinerary said KLM all over it, but in the fine print it said "operated by Delta." This is dishonest and misleading."
Prós: "Loads of leg room compared with other flights (I'm 6' and my knees are usually embedded in the seat in front, but not this time!"
Contras: "USB socket on the entertainment on both flight out and return was broken."
Prós: "Crew was great. Flight was on time and crew helped the boarding process go smoothly. It was nice to get a beer or wine at no additional cost."
Contras: "Seat was shockingly small, even for economy class. TV was poor quality."
Prós: "The flight was so delayed I missed my connecting flight to jfk."
Contras: "The flight was so delayed I missed my connecting flight to jfk."
Prós: "- Special meals available for those with dietary restrictions. - Friendly cabin crew."
Contras: "- Boarding kept getting delayed without any warning. - Duty free purchase was meant to be collected just before boarding the plane but mine was not there. This was not so much an issue but the man said he would have my bag sent to my seat and I was subsequently approached by a crew member who asked for my receipt. Which he was holding in his hand. I would have thought it would be quite easy to confirm the person without them having the receipt as the their name and seat number is on the receipt but he had to go back and check if it was okay. - Found it hard to sleep on the overnight flight due to uncomfortable seats. Would probably not be an issue in upper class. - No comment on entertainment as did not use it."
Prós: "The airplane was quiet My seat did not recline, but was seated in a different place where the seat reclined Bathrooms were clean and plenty"
Contras: "The remote controls for the entertainment system That you can’t reach the vents when you have to be buckled"
Prós: "A smoothtrip run by great staff."
Contras: "Thé food was rather stodgy overall."
Prós: "modern comfortable plane, in flight entertainment was good, service was outstanding."
Contras: "food was meh at best, seats in economy are tight and there is no legroom"
Prós: "Movies. Meals. Wine. Freq"
Prós: "Crew was amazing and we got fed so often. The movie choices were good."
Contras: "I wish I could have ordered a drink (pay or otherwise) from the tv in front of me"
Contras: "I did not like the fact that my seat was between 2 small children that belonged to a family sitting behind me .It was ridiculous to put a stranger on a 10 hour flight with a 3yrar old on one side and a 5 year old on the other"
Prós: "Staff on this flight were excellent"
Prós: "The cabin crew were excellent!"
Contras: "I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet."
Prós: "Flight was close to being on time. I was able to get a lot of sleep on the flight."
Contras: "Staff was not concerned about anything, vague and uncaring..this was my son flying across the Atlantic idiots!! One pissed mom!!!"
Contras: "the food selection did not meet my diet restrictions. Found it hard to avoid due to hunger over the duration"
Contras: "I never expect airline food to be any good but I’m always hoping it’s edible. This was not the case, as the egg breakfast made me physically ill."
Contras: "They switched my gate 5 times and lost my baggage."
Prós: "Cool flight, mainly because it was empty. Good food"
Contras: "Seats weren't that comfortable. Entertainment sucked because the screen functions were terrible, very difficult"
Contras: "Food was hard and little stale."
Contras: "Flight was cancelled ."
Prós: "The flight was a good flight overall. I was able to relax on the flight because I had the option of paying for a seat with more leg space. The cabin crew was pleasant and quite helpful"
Contras: "I didn’t like the fact that I had to pay for extra leg space. I’ve travelled with other airlines and had to option to choose my seat without any additional charge"
Prós: "Crew was very nice helpful and attentionate Entertainment had plenty of variety maybe not so many new movies but enough to find one you have not seen or classic you could watch again Food was good"
Contras: "We weighted our hand luggage at the counter and then they ask again during boarding little confusing"
Contras: "given milk yoghurt with VGML breakfast"
Prós: "Met expectations."
Contras: "Things out of your control - time !!"
Prós: "From the check in to the service on board was very good. Staff were polite and respectful."
Contras: "The food was small. There did not serve bread with the meal"
Prós: "We paid extra for more legroom and it was totally worth it."
Contras: "The regular seats were so lacking in leg room that I could not cross my legs, reach the floor to get my glasses when I dropped them, or even get my carry-on out. There is no way to get into the "brace for impact position" with arms over your head and head in your lap! This is really unsafe, not to mention really uncomfortable. The flight was long, so comfort would be nice! Our first flight was regular seats and I was pretty miserable and I am a slender woman 5'6". The extra 3" was great, and we had to pay more on the return trip. The FAA should be investigating seat size and safety on planes."
Prós: "Food, crew, entertainment great"
Contras: "Seat were very uncomfortable.. hard, not enough leg room and there was no way to sleep comfortably with the head rest that is set up so you can rest your head on it,but its awkward and hard an in the way..."
Prós: "Smooth flight"
Contras: "My economy window seat was just too cramped for a big guy on a nine hour flight"
Prós: "Quantity of food was less for the dinner time..but overall experience was good.."
Contras: "the child got the same food as us due i did not make clear i need a child food, now i am asking : is not clear that in that seat is a child of 4 years old ?"
Prós: "The planes are really cool and seats were very comfortable. The part about phone/tablet holder in front of passenger is awesome. Crew was friendly"
Contras: "Vegetarian food selection could be better, need more content in movie selection"
Prós: "From check in to landing in London, the gracious, helpful crew impressed us with their attitude and service"
Contras: "Sound didn't work on some of the entertainment choices"
Prós: "The crew where very attentive and helpful."
Contras: "The ticket agent was anal about 1-2 kgs for our checked luggage and even weighed our carry on luggage...which no agent had done on our entire trip from atlanta to melb. Seemed pointless and a hassle for 1-2 kgs."
Prós: "The crew"
Contras: "Watch out for checked baggage fees on short haul international flights. If you buy their saver fare, VA charges you $130 to check a bag at the check-in counter. Highway robbery in my opinion! Make sure you add a bag beforehand. Corporate greed at its worst."
Prós: "Superior comfort, class, and style. The crew was friendly and accommodating, the pilots kept you up to date with flight info and departure/arrival time (and kept the seat belt light off almost the entire trip), the food was delicious and offered throughout, and the entertainment was top notch. Seats were comfortable (we had bulkhead row Space+ and they were worth every cent for the international long haul from LAX-BNE and SYD-LAX) and everyone got a pillow/blanket. We got premium noise-canceling headsets, water, and a little care kit including an eye mask and earplugs and a pen to fill out your travel documents. The overhead bin space was huge and we got two free checked bags of luggage up to 50lbs each (I don't know of that's standard or not, or if it came with Space+ seats). SERIOUSLY the best airline."
Contras: "Absolutely nothing. For a long haul flight, Virgin Australia is TOP NOTCH!"
Prós: "reservations easy to make (like most other airlines) A water bottle, blanket, headset & sleep kit on each seat. Seats were not so close together in coach that your knees were against your chin if the guy in front of you put his seat back. The planes I was on To/from LAX-BNE felt very spacious because of the interior height. 2 free checked bags."
Contras: "The food was mediocre--doughy stuff for both meals Not very tasty. The entertainment selection was nowhere near as good as on other airlines. Very Australia-heavy music, old films & TV shows available, as well as some new ones. But no live TV channels, not even current news."
Prós: "Flight crew were awesome! I got super sick with Bali belly and the crew did everything in their ability to comfort me."
Contras: "Sitting in the galley vomiting for 6h. Flight was completely packed since flights the day before had been canceled, but a full flight isn't really something you can complain about."
Prós: "Seat Legroom Comfort Food Service Crew ... amazing!!!"
Prós: "Virgin does phenomenal service; I wish delta would copy their level of service."
Prós: "The comfort of the flight and entertainment."
Contras: "My bag was not put on the correct flight so I had no bag for 3 days, they were slow in getting my bag to Bali from Sydney. It was really unacceptable. I talked to 5 different people to make sure my bag was put on the correct plane, even asked before boarding if it was on and they said yes.The food was horrible, I only ate it because I was starving. Flight was delayed from Sydney to Bali, which caused me to miss my pick up. Not sure if I'll fly with them again."
Prós: "I've been flying with Virgin Atlantic from the states to London on multiple occasions. It's an excellent airline with respectful and attentive cabin crew, food is delicious with variety of choices, comfort is quite good, In addition, I admire the touching gesture of Virgin Atlantic with their support for children around the world. Top class!"
Contras: "A bit better options with movies and music in the entertainment department."
Preço muito elevado - usd 2100 one way em economia é de mais
My baggage was lost several days
Correu muito bem. Houve pequeno atraso na saída, mas sem consequências.
Our trip was Lisbon-Frankfurt- Bangalore. When we reached Lisbon Check in there was not anybody at the Lufthansa counter. There was one and a half-hour delay before the aircraft left Frankfurt. The less said about the food the better. I had an Eco Saver ticket. Does it mean that beggars cannot be choosers' type of attitude to passengers is the order of the day?
The seats were slightly banged up. Legroom was a bit tight. No food or drinks served No entertainment whatsoever.
The flight was delayed and we were stranded at Dulles airport for 2 days (48 hours) as United Airlines cancelled the flights!
The flight was on a very small plane for a transatlantic flight. It was more suitable for a mid-distance domestic flight. The plane was also quite old and its entertainment systems repeatedly froze and shut down. Finally, the airline charged for most food and drinks--on an international flight. I will avoid Lufthansa and its partner, United, in the future. Also, the airports are a disastrous mess, with long lines and huge numbers of flights delayed (although this is beyond the airline's control). Both my flights were delayed substantially.
My flight was cancelled and Air cañada said they didn’t even have that flight number or my name in their computer. Does this mean Kayak somehow messed up with the letters/ number sequence? No one would help me at the airport. Lufthansa said it was Air cañadas fault and I had gotten two messages from Kayak, one was at 6 am(I had already called a ride so I was going an hour earlier ) then after 2 hours at airport I get my message from Kayak(Ricky) saying sorry your flight is cancelled? Then, like I say, no one would even put me on standby for another flight as my numbers you gave me did not match. Can you please get me on a flight home? No later than Monday, please? I am out of money
Atendimento impecável da Lufthansa
Atendimento impecável da Lufthansa.
Prós: "In general, everything was ok aboard the plane."
Contras: "The plane was supposed to leave Lisbon at 5:00 a.m. but because of computer problem it left at 5:50, a delay that caused everyone to scramble to get to their connecting flight or even miss it."
Prós: "Nada. Assento não reclinava"
Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"
Prós: "Very good customer service on flight. Love the way they treat their customers."
Contras: "Was surprised by the $60 fee to check in a bag. I know i bought this through kayak, but it would have been nice to have told that up front, and even further, if they had let me check 1 bag for free like everyone else."
Prós: "Great selection of entertainment"
Contras: "Food was not what I’m used to on Lufthansa"
Contras: "Better entertainment"
Prós: "The seat was good, and the crew was great."
Contras: "Boarding at the gate, and not having to take the bus."
Contras: "Traveled business class and the big perk was nobody in the middle seat. My seat was same size and uncomfortable as economy seats. The seating chart when I chose seats showed only 2 seats on each side. However there were 3 regular seats on each side, just like economy. Not a nice surprise."
Prós: "the flight got me where I needed to go"
Contras: "no boarding zones. boarding was a free for all."
Prós: "Nice to have breakfast on board"
Contras: "Arrival was a little tardy"
Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"
Prós: "Do pequeno almoço"
Contras: "Os acentos"
Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."
Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"
Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."
Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"
Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."
Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"
Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."
Contras: "Temperatura da cabine muito fria durante todo o voo"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."
Contras: "A snoring passenger in a seat ahead of me. Tight seat."
Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."
Prós: "Good crew and plane"
Contras: "Terrible bag check before security, very long and disorganized"
Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"
Contras: "Comida e espaço da aeronave"
Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."
Contras: "This flight from Athens was delayed which caused us concerned for our connecting flight in Frankfurt to Los Angeles. We told the crew and they were not very empathetic about our concern. It would have been great to have announced overhead or even to us personally all the gates to those of us who were getting connecting flights. We were just told to check the board outside once we landed. Lufthansa could have provided excellent service to my family if they had helped us with our connecting flight gate information to navigate the airport terminal we had never been in before. We literally ran to get our connecting flight which was upstairs once we identified the gate # by ourselves."
Prós: "Air Canada is a great airline too"
Contras: "Sem entretenimento a bordo"
Contras: "Demora na retirada de bagagens"
Prós: "serviço muito atencioso. apesar de estar em acentos comuns, achei a Lufthansa mais confortável que a Swiss."
Contras: "Boarding and take off was very delayed for a flurry ,this delayed my connection and made my total trip awful.i was traveling with a kid but still given last seat .Food was okay and crew was helpful. After having travelled to US lot of time I felt this trip was very tiring and frustrating."
Prós: "Pontualidade do voo foi impressionante. Aterrisagem e decolagem ótimos."
Contras: "Tripulação muito seca, só servia bem quem estava no corredor. Passaram reto sem nos servir 3 vezes seguidas. Café da manhã ok, jantar péssimo."
Excelente aeronave, pessoal gentil, conforto, tudo na classe econômica
Avião maravilhoso super confortável mesmo na classe econômica
Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."
Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."
Prós: "We were able to leave the country quickly."
Contras: "It was freezing on the plane."
Contras: "A alimentação fornecida não permitiu opção para todos a bordo, além de apresentar cardápio pouco atrativo."
Contras: "Timeliness. Cleanliness. Service. Food and drinks."
Prós: "Limpeza dos toaletes."
Contras: "A comida servida a bordo."
Prós: "Nao viajarmos, o voo foi cancellando sem avisar fui fazer o chekin e fiquei sapendo. Tive que comprar outra passagem pela Tam que custom muito cara devido a data estar muito em cima.um horror!"
Contras: "Tudo, inclusive me idenizarem pelos transtornos psicologicos e gastos desnecessario de muito dinheiro"
Prós: "A tripulação, particularmente a Sra. Betina, é a mais simpática e prestativa tripulação que já vi. Vinhos excelentes, servidos a vontade mesmo na classeeconômica. Os assentos são bastantes confortáveis. O pouso também foi perfeito."
Contras: "Só faltou servir o café, junto com a refeição da manhã"
Prós: "The crew was nice"
Contras: "Se take to much turbulence"
Contras: "My bags were delayed, and ten days later, I still don't have them."
Contras: "As opções de entretenimento e cadeiras mais confortáveis."
Prós: "Tripulação atenciosa e solidária"
Contras: "Procedimento de embarque respeitando os grupos para acessar a aeronave"
Prós: "Crew was great and friendly. Seats were fairly comfortable."
Contras: "Our entire row's entertainment screens did not work and the attendants said (3 times) that they would reset our screens, but did not."
Prós: "Serviço de bordo comida"
Contras: "Assento com encosto de cabeça... horrivel"
Contras: "Demora en el despegue"
Prós: "A atenção e cordialidade da BA é demais."
Contras: "Nada a dizee"
Prós: "Uma verdadeira lata de sardinha"
Contras: "O tratamento pois depois de um atraso na decolagem de mais de uma hora dentro do avião, não serviram nem um copo de água ."
Contras: "Verdadeira lata de sardinha"
Prós: "Boarding and the flight itself were uneventful. Departure slightly early and arrival consequently early too."
Contras: "Paying for simple tea or coffee? I know a profit needs to be made but come on! I was missed completely by the cabin service the first time, and had to ask for tea on the second. I don’t know when they started charging for tea, but it was unwelcome, cool, and not particularly refreshing. I expect better of BA."
Prós: "American Airlines had awesome customer service, smooth flight, comfortable and seats were roomy for economy."
Contras: "Voces me venderam uma passagem as 9:47. Eu tinha apenas 3min para fazer meu checkin pois encerrava as 9:50. Não consegui, perdi o voo e o dinheiro. Palhaçada, irei entrar na justiça. Deviam alertar ou bloquear as vendas faltando pouco tempo para o checkout."
Prós: "Vôo saiu no horário, tudo muito bom."
Prós: "Simpatia da tripulação"
Contras: "Espaço entre bancos demasiado pequeno"
Contras: "Cadeiras da Business"
Prós: "Tripulação muito atenciosa."
Contras: "A distância entre os assentos. Muito apertado."
Contras: "Not even water provided without charge on the morning flight from Portugal to London."
Prós: "Left relatively on time, friendly crew, clean cabin, and good enough"
Contras: "Completely disorganized boarding from front and back of aircraft led to clogged isles as people from the back tried to make it to the front and visa versa."
Prós: "Good crew!"
Contras: "No complimentary coffee or soft drinks! No entertainment!"
Contras: "O prato que escolhi, disponível no menu, não estava disponível no vôo."
Prós: "My flight was delayed and rescheduled 3 to 4 times. Then once flight took off, There were no complementary snacks...not even water."
Contras: "All of the above. There should have at least been free water on the flight, given that it was significantly delayed"
Prós: "Actually was British Airways and not another airline. Service was great."
Contras: "Closed the flight too early and didn't help rebook... cost me thousands of dollars. Lisbon airport was a mess and they didn't even wait 5 minutes after the official end of boarding. Set on the tarmac for 25 minutes, but didn't take passengers in the meantime. No humanity.... never using BA again."
Prós: "Comfort, friendly staff"
Contras: "Paying for food and drinks"
Prós: "Food ok"
Contras: "No tv in headrest, also outlets didn’t work, almost lost my mind"
Prós: "Pontualidade, espaço entre as poltronas."
Contras: "Ter que comprar a água"
Contras: "Atraso de mais de 1 hora"
Prós: "Good enough room, and had personal screens to watch movies and TV"
Contras: "Estava na executiva e tinha cadeiras com tv quebradas, passageiros sendo removidos para econômica para chefe de cabine dormir, não tinham todas as opções do cardápio , vinho acabou , tripulação mal educada"
Prós: "The flight crew was very friendly and the aircraft was in good condition."
Contras: "Everything costs extra, even water. The flight was long enough that an entertainment system would have been welcome. Finally, it landed at Heathrow—a terrible place to make a connection."
Prós: "São pontuais"
Contras: "Não servem nem uma água para vc beber, única aviação que não servem 1 lanche, nunca vi isso! Eles vendem alimentos, só vendem, não oferece nem água! Um absurdo!"
Prós: "A British Airline é uma empresa muito organizada, não houve atrasos e o serviço de bordo estava impecável, porém, tive problema com a minha tv, na verdade todo o bloco central perdeu acesso ao entretenimento e eles não conseguirem resolver ainda em voo."
Contras: "Do meu sistema de entretenimento ter parado de funcionar"
Contras: "4-hour delay, switched to other flight. Luckily I wasn't in too much of a rush."
Prós: "Good crew, nice and comfortable aircraft"
Contras: "1h delay Almost no food alternatives even if now is paid and expensive, no vegan options Boarding onto a crowded bus with babies and then stay trapped in there in front of the aircraft for a long time is not understandable."
Contras: "No cafe"
Prós: "The professionalism of the flight staff."
Contras: "Too small space between rows."
a TV ao vivo não estava disponível
Air Canada cancelled our flight from Vancouver to Kamloops. They sent all the way back to Calgary and then to Kamloops arrive over five hours later than we should have. To top it all off, they lost my bag. I had to wait in line for awhile in Vancouver to get a new flight and then I had to wait a long time in Kamloops to report my lost bag!
Boarding, crew knowledge/experience, waiting time on a bus (in Lisbon) to our gate, poor directions and lack of staff to direct travelers through customs once landed in Toronto.
Dentro do que se pode ter na econômica ok.
Só muita demora no despacho da bagagem. Fiz tudo on line e fiquei em uma fila enorme mesmo tendo me adiantado em tudo. Enfim final de férias acho que o movimento foi grande. Mas no geral tudo positivo. Grata Bia Godinho
A classe econômica premium é muito confortável. A fila para despacho das malas estava enorme e muito demorada, mesmo para quem já tinha feito o check-in.
Prós: "Padrão adequado dos equipamentos e funcionários"
Contras: "Pontualidade e serviço de bordo pago ( pizza muito ruim)"
Prós: "Crew was great"
Contras: "I know food is for purchase, but no pretzels or cookies? It’s weird to fly and not get something with your complimentary soft drink."
Contras: "Deram fones de ouvido com 1hora de voo. Os assentos eram muito apertados. Comida ruim."
Prós: "A tripulação foi muito atenciosa e resolveram o problema da minha comida com muita rapidez."
Contras: "A comida é péssima, sem gosto e ainda veio queimada. As opções de filmes são limitadas. O assento é desconfortável, reclina pouco e eu senti nas costas todas as vezes que o passageiro de trás se mexia."
Prós: "Atrndimento e atenção da equipe"
Contras: "A comida completamente sem gosto O café da manhã foi regular"
Prós: "Do embarque"
Contras: "A tripulação nao e boa"
Contras: "Completa falta de compromisso da companhia com horário dos vôos"
Contras: "Descaso com o cumprimento de horário de voo. É impossível fazer um compromisso contando com a pontualidade da companhia aérea para saída e chegada de seus vôos."
Prós: "Boa variedade de filmes"
Contras: "Pouco espaço e cadeira um pouco desconfortável, mas ok por ser um voo curto"
Prós: "Very short flight so not much to comment."
Contras: "Not that I didn’t like, but there was no entertainment and no beverage on this flight. Maybe add a “N/A” as an option in the survey. Flight was delayed, but we were kept updated."
Prós: "Cordialidade do atendimento"
Contras: "Atraso no voo mais de 30 minutos"
Contras: "Não tem alimentação em um voo de 4:00 horas."
Contras: "Fila Check in"
Prós: "Absolutely nothing"
Contras: "The fact I had to rent a car and drove home for 6 hours"
Contras: "A comida, frango cozido e vegetais sem sabor. Massa sem molho. O pão estava gelado no café da manhã. Alimentos sem sabor, cardápios muito ruins."
Prós: "On board crew was friendly and capable."
Contras: "My first and last flight on the CRJ 9. It's much less comfortable than a prop plane, for a 90 minute+ flight."
Contras: "Delayed flight"
Contras: "Comida não estava legal. Entretenimento sem filmes com legenda em português."
Prós: "Embarque e os funcionários"
Prós: "Conforto , entretenimento e atenção da equipe de bordo."
Contras: "A refeição que é servida na volta deixa muito a desejar. Já as refeições de ida Gru_Yyz é muito melhor."
Prós: "Gostei de sermos os dois únicos passageiros do voo de Toronto para Rochester, num jato com capacidade para 48."
Contras: "No check in em Rochester a atendente colocou duas pessoas que viajam juntas em fileiras separadas. O avião que nos levou de Rochester para Toronto era alem de muito pequeno, velho e sujo o que causa preocupação com a segurança."
Prós: "Flight was nice and quick."
Contras: "Not sure if the plane was fully clean (had an old smell to it); plane was also packed."
Prós: "Crew, attitude, entertainment, everything"
Contras: "Avião pequeno, poltronas desconfortáveis, auto falante em cima das poltronas com volume muito alto. No embarque, não havia informações do vôo nos painéis dentro da sala de embarque, nem mesmo no próprio portão de embarque. Foi necessário confirmar pessoalmente com um atendente da companhia se o local estava correto"
Prós: "Crew was friendly and helpful. Very efficient with check in process. This leg of flight was operated by TAP."
Contras: "No online check in. Long line to check in. Plane was 30 mins. Late leaving and then had to wait ten minutes to offload. This made us very late for connecting flight which We just made as they closed the door behind us. People that were slower getting through customs did not make the connection."
Prós: "I liked the care, the kindness, and the help"
Contras: "dinner menu (chicken was tasteless)."
Prós: "The aircraft, the crew"
Contras: "Films have to be more updated"
Prós: "Our flight was delayed an hour and a half about 18 hours before takeoff which was communicated to us before we got to the airport, so we got to sleep in later. We were unable to make our connecting flight because of the delay, but when we arrived in Toronto I had an email waiting to tell me that they had put us on another flight, which was direct, that would get us home at the same time we had been originally scheduled. The agent that we talked to once we got to Toronto also tried to get us on standby to another flight that would have gotten us home two hours earlier! Also, our bags made it home too after all of the changing! Great service, nice to have a charging station on board and the food was edible."
Contras: "That there were a lot of delays, but I'm sure that was beyond Air Canada's control as Toronto airport workers were on strike."
Contras: "Longest check-in line I've ever waited in. Pure chaos and lack of organization. Plane boarded from both sides, creating boarding chaos. Unexplained hour delay on the runway."
Prós: "Business class seats and the overall service"
Contras: "Flight was late and the movie selection in English is pretty old."
Prós: "Nice selection of media. 767-300 is comfortable."
Contras: "Late boarding due to plane's turnaround issues. Unusually long delays at baggage claim...may have been lack of coordination on part of the airport."
Contras: "No wifi and i paid for it"
Contras: "Minha tv nao funcionava"
Contras: "A funcionaria no check in da GOL. Nao botou no sistema que sou residenre noncansda e em sp a air canada teve ordens para impedir mwu embarque. Lamentavel. No fim td se resolveu em sp"
Prós: "No screen creates a longer feeling flight."
Contras: "No good food."
Prós: "Check in and out is very smooth."
Contras: "The long layover."
Contras: "Confusão na fila do check-in, com poucas pessoas dando informações e realizando os check-ins. Vários vôos misturados e muitas pessoas. Apesar de estar há 2 horas na fila, só efetivamente passei para o embarque 20 minutos antes da hora do vôo."
Contras: "Entretenimento deveria ter áudio em português uma vez que é um voo pra o Brasil."
Contras: "A maioria dos filmes disponibilizados tinham linguagem apenas em inglês e francês."
Prós: "The first leg of the trip was great from Montreal to Toronto on wide body plane."
Contras: "The airport in Toronto where they crammed about 10 gates together in a small area with no air conditioning (it seemed). Also flight was delayed about an hour so had to wait in horrible conditions with no seats for a long time."
Prós: "The food was pretty good."
Contras: "Outdated plane with no built in entertainment for an 8 hour flight, and then they still charged $10 to rent a screen. Bathrooms were gross and there were tissues instead of paper towels. Overall very disappointing and uncomfortable flight."
Embarque confuso. Atendimento rude. Alimentação regular.
Paguei malas que não precisava ter pago, mas no site entendi que nao tinha direito a mala
Da atenção dos funcionários de terra ajudarem na questão de resolver os problemas causados pela pandemia com testes exigidos e formulários a preencher etc. Foi uma confusão !
Contras: "Not enough space. I could not choose my seat"
Contras: "We had to deplane due to a 2+ hour delay for an air conditioning maintenance problem. For the 50 minute flight I would have rather gotten to Cleveland on time without air conditioning."
Contras: "The touch technology for the entertainment system was not user friendly and rarely responded immediately to the touch. It discouraged me from using the entertainment system."
Prós: "Ease of changing flights same day"
Contras: "Not having to change my entire reservation I had to go through a totally different airport that I was unfamiliar and got to my destination 4 hours later than original plain"
Prós: "Tribpulação muito boa."
Contras: "Conforto. Os assentos são muito desconfortáveis para um voo longo."
Prós: "Comfort was great"
Contras: "Mu flight got delayed...but that wasn't in anyone's control so...."
Prós: "Too pissed off to comment"
Contras: "Horrible, no entertainment, no food on a long flight, and even though we paid extra for comfort seating ours were more cramped than those around us. Reminded us of why we haven't flown United for years"
Contras: "Por conta de um problema da united, perdemos a conexão de Chicago pra São Paulo. A united pra variar perdeu minha bagagem, não pagou hotel e os funcionários do aeroporto estavam bem mal humorados. Experiência terrível!!!"
Contras: "O avião tem bancos demasiado estreitos. Um corredor único também excessivamente estreito. Apenas 2 WC para a economia - a confusão é grande, há dificuldade em ir ao WC e de circular minimamente. Não acho o avião adequado para a extensão da viagem."
Contras: "Checkin com poucos antendentes."
Contras: "Avião muito velho. Comissárias despreparadas."
Contras: "O avião podeira ser mais novo. E as comissárias mais educadas."
Prós: "Avião novo e comissárias educadas."
Prós: "Crew really polite and nice"
Contras: "Good flight"
Contras: "Due to a previous mishap with my departure flight booked through wasn’t able to use this flight because I had to purchase an entirely new flight through a different airlines. KayakDid nothing to remedy this matter"
Prós: "I did not like anything abut the trip. I guess if I have to come up with something good it could be that the trip ended without physical death... emotional and psychological death, to be sure, but not physical."
Contras: "The outrageous, unconscionable, customer unfriendly lack of leg room, general torture-like comfort levels of the seating, surly airline employees, vomit comet style landing, and spending enough time driving around the tarmac we probably could have just drove the plane there, skipping flying all together."
Contras: "Não efetuei o voo por causa de um atraso no voo anterior que fez com que perdesse a minha conexão. Senti que a swiss nao se esforçou em ajudar os passageiros da melhor forma possível"
Contras: "O inspeção do aeroporto newark da united foi tão chato e cansativo, até uma inspeção bem rigoroso dar pra entender mas mal vontade da funcionária e certo discriminação me deixou frustrado. Pois viajo muito e principalmente usa e nenhum aeroporto foram tão chato e cansativo."
Prós: "De pelo menos ter conseguido dormir e saiu no horário"
Contras: "Tripulação sem motivação, o embarque de um 777 por ônibus em GRU é lento, pelo menos dar para tirar fotos. Comida fraca, avião velho, entretenimento antiquado e dem usb. Conforto péssimo para um 777"
Contras: "Couldn’t control the temperature. It was freezing then burning up."
Contras: "A cada dia que passa , os espaços entre os assentos , diminuem (em todas as Cias) ficando cada vez mais desconfortavel, de viajar, e para pessoas com alguma necessidade especial , pior fica, ou você ganha muito dinheiro e viaja na classe executiva ou está fadado a chegar ao destino totalmente torto. Tenho 4 hérnias de disco, e está ultima viagem foi um verdadeiro terror , ficar expremido nas poltronas da classe economica."
Contras: "Why would United use a 757 when they know that if the plane is full and there is a strong headwind that the fuel capacity won't get them to their destination! Of course this happened to me. We were diverted to Newfoundland to refuel (after spending 3 hours sitting on the tarmac while the captain arranged to redirect). THEN... the flight crew had been working too long and they had to send another crew which took 4 extra hours. 17 hours from Lisbon to Newark is unacceptable! It could have all been avoided with a larger plane."
Prós: "Crew is friendly. Flight is on time. Nothing is surprise"
Contras: "The headset plug outlet were not fitting well (very loose) and provide very poor connection. Toilet is dirty after awhile and always busy."
Prós: "All fine except entertainment"
Contras: "Entertainment didn’t work."
Contras: "Espaço da poltrona, atraso no voo."
Prós: "From the comissary"
Contras: "The seats and space"
Prós: "The flight felt quick. It was great."
Contras: "The flight was 90 mins delayed"
Prós: "It was a direct flight"
Prós: "Embarque com crianças Entrerenimento"
Prós: "Pontualidade e profissionalismo"
Contras: "Conforto, comida e sistema antigo de entretenimento"
Prós: "Ditto to above"
Contras: "Ditto to above"
Contras: "Entretenimento de vídeo avariado"
Contras: "Voo de 3 horas e não serviram comida Nao tinha tv para se destrair Tripulação antipqtica"
Prós: "Simpatia dos comissários"
Contras: "Flight was delayed. Food was not good."
Contras: "Wasted a lot of time for boarding. Not smooth at all"
Contras: "Tripulação mau humorada e grossa"
Contras: "Manter a pontualidade"
Contras: "Cramped seating"