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Prós: Flight arrived on time

Contras: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.

Prós: KLM STAFF WERE VERY PROFESSIONAL

Contras: SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE

Prós: Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline.

Prós: Loved the smooth ride.

Contras: Bathroom was pretty nasty

Prós: great crew great seats great entertainment great pilots great food and the greatest airline in the world

Contras: free wifi

Contras: Understand sometimes out of airlines control but reduce delays

Prós: Sarah the Cabin Manager was amazing.

Contras: The business seats are horrible

Contras: Three hour delay!

Contras: Didn't make it to this flight due to problems described in aforementioned flight (madrid to London). Was stranded in London overnight.

Contras: Three hour delay!

Prós: Crew was amazing.

Contras: First leg of our trip on British air on a smaller plane with lots of comfort and room. Our 2nd and long leg was on a larger and newer plane. Leg room and room for the tray table was so tight and uncomfortable for a long Flight. Paid extra for end seating and using British air for transfers through Heathrow as an American Air partner. Will try to avoid the extra cost in the future.

Prós: There was a special needs boy that sat behind me and he had some issues (long flight, understandable) and the crew were AMAZING with him. Not everyone has common or even human decency. These people were rad, and it was lovely to see.

Prós: very nice crew

Contras: my bagfage was lost

Prós: Comfortable seat, great crew.

Contras: Flight delayed, no USB port and no entertainment

Prós: The socks offered in business were comfortable and nice looking. The red wine was good.

Contras: The food was just average and the seat not too comfortable

Prós: Fantastic gate agents!

Contras: The food was terrible.

Prós: BA cancelled my flight, but did offer an alternate on Lufthansa on same day,

Contras: Being notified of the cancellation, instead of accidentally finding out about it. Very poor or lack of communication regarding cancellation due to pilots' strike.

Prós: In hour 20 of delays and being held in a room with no access to water

Contras: Absolutely everything. Access to food or water. Basic communication. A semblance of organization.

Contras: Direct flights to and from South Africa to USA not via Middle East

Contras: You could have not cancelled my flight after rebooking a connection

Prós: The crew in my area were very helpful. The young guy next to me passed on the dinner choices. The crew member came back and asked if he would like some pretzels, etc. which I thought was very nice. They were very friendly.

Contras: Just a suggestion that the ear jacks for the entertainment be passed out earlier. Luckily I brought my own but my neighbors on both sides had a long wait until they were passed out.

Contras: Flight was delayed. Took a long time to board.

Prós: Flight at time. Arrived earlier than expected.

Contras: I ordered a cava bottle and it was hot. But rest was ok

Contras: Seats are too close together, very uncomfortable for long international flight

Contras: Nothing

Prós: All was good and on time

Contras: Just be good, they could still offer free drinks or water to passengers

Contras: Three hour delay!

Prós: The crew was great and seating an entertainment options were wonderful.

Contras: Food. Other airlines in Asia have a far better selection of meals.

Prós: Economy light is not a good choice but that is not what was special. Everything worked together very well, beginning with timeliness, but crew and service outstanding.

Contras: See above. I will only buy further tickets directly from airline

Prós: Nothing

Contras: Leg room

Contras: On-time departure and arrival, clean and well-maintained aircraft, good crew, decent meals (2), very tight seating in Economy without much comfort.

Prós: Amazing crew and service! They are the best!!

Contras: Amazing crew and service! They are the best!!

Contras: Hardly saw a steward in business class the whole flight. Must be part of BA’s cost saving initiatives, but means you don’t get food on time, offered drinks or even a menu

Prós: The staff was amazing. Took care of the flight well.

Contras: The seats that I purchased were “premium economy” the only thing premium was the price I have flown premium with other airlines and there is a difference in leg room and seat size. There was none on this flight. The seats were the same size and room as regular economy. Not what I paid for. I will never fly BA again.

Contras: Understand sometimes out of airlines control but reduce delays

Contras: All good.

Contras: Flight was delayed. Took a long time to board.

Prós: NA

Contras: Don’t delay flights that messed my return

Prós: Not much. There was one flight attendant that seemed pleasant but I wouldn’t know for sure since the attendants ignored all passengers except for those who had preordered their meals.

Contras: It was extremely frustrating that there was no kiosk available when checking in. I did not have a bag to check, yet I waited on a ridiculously long line to check in for my flight. The people working the desk at the gate were slow and unpleasant. Service on plane was terrible.

Prós: Great customer service

Contras: The seats are really small. Even for people not considered tall.

Prós: Excellent crew support for traveling with a wheelchair.

Contras: Food and entertainment.

Prós: The crew was ok. They seemed really hectic between Heathrow to Rome.

Contras: The seats were too tiny for business class. Nowhere to put anything. So close to next passenger. I would not fly business class again on BA Terrible entertainment. No interesting movies. I guess they tried to have movies only with British actors/actresses. Nothing current. That’s pretty bad for almost. 10 hours flt. He seats in business class between Heathrow to Rome were like regular seats except with the middle seat blocked off. Food was just ok.

Contras: Just not enough room in the economy class, especially when the person in front reclines their seat.

Contras: With 2h30 hours delayed flight I missed my train and had to have a hotel Arcturus airport in Amsterdam and continue my journey only the day after.

Contras: Understand sometimes out of airlines control but reduce delays

Prós: Comfortable seats and did not have to pay extra for a carryon luggage

Contras: The boarding process was quite chaotic and slow. There was no oversight of what people were putting in the overhead compartment so many were putting both their carryon suitcase and under seat bags up there leaving no room for our suitcases by the time we boarded. The flight attendants were eventually helpful in finding space by making people remove smaller items, but it was time consuming and avoided on most airlines we typically fly by enforcing bag rules as passengers are boarding.

Contras: Didn't make it to this flight due to problems described in aforementioned flight (madrid to London). Was stranded in London overnight.

Prós: Crew were brilliant and I felt well looked-after.

Contras: Bizarre flight with lunch of pasta and broccoli at breakfast time and then the whole flight was in the dark as most people were sleeping. Grotty 22-year old plane.

Prós: BA cancelled my flight, but did offer an alternate on Lufthansa on same day,

Contras: Being notified of the cancellation, instead of accidentally finding out about it. Very poor or lack of communication regarding cancellation due to pilots' strike.

Prós: Friendly staff, easy check in. Professional and courteous on board.

Contras: Food could be better of course and the price could be better,

Prós: The crew was great and seating an entertainment options were wonderful.

Contras: Food. Other airlines in Asia have a far better selection of meals.

Contras: Less leg room than on other airlines, Crew was noisy, credit card reader was broken so all payments processed manually, maybe they were behind schedule because of this and were rushing through the cabin as a big group

Contras: Old plane

Prós: BA cancelled my flight, but did offer an alternate on Lufthansa on same day,

Contras: Being notified of the cancellation, instead of accidentally finding out about it. Very poor or lack of communication regarding cancellation due to pilots' strike.

Prós: Sarah the Cabin Manager was amazing.

Contras: The business seats are horrible

Prós: The crew was great, as always. Unfortunately, my seat mate was very overweight, pushing into my space. No fault of BA except that bigger seats would help the "growing" population of travelers.

Contras: Bigger seats for bigger travelers. Especially on long flights. Those of us that are less full figured would be more comfortable. Go back to the system that includes one checked bag and one carry on as included in the advertised price. I know that airlines need to be more competitive, but the ala carte for luggage is not acceptable. Instead, offer an opportunity for customers t donate to offset the carbon impact. Thanks

Prós: Direct flight. Crew was good. I got home alive.

Contras: The crew made far too many unnecessary announcements and the sound system was friggin loud. Everyone on the plane jumped and cringed everytime there was another completely unnecessary announcement. The seating area in coach was also a bit crammed. The flight was full as were the overhead bins so i had to stow everything at my feet and there was barely any room.

Prós: In hour 20 of delays and being held in a room with no access to water

Contras: Absolutely everything. Access to food or water. Basic communication. A semblance of organization.

Prós: We got to London on time

Contras: Is an old plane with a old hard product needs to be retired or retrofitted

Contras: Three hour delay!