o voo de conexão foi atrasado em 6 horas e com isso perdi o voo internacional. Fiquei 28 horas no aeroporto de Atlanta , me colocaram em um outro voo para Miami para tentar pegar um voo para sp de lá porém o voo deu pane elétrica e tive que ficar em Atlanta. No voo para SP o entretenimento de bordo não funcionou. Demorei 53 horas em um percurso que deveria de 12 horas. Foi péssimo 0 assistência 0 Paciência
O voo era 13 hrs Atrasou para 14:50 E fomos finalmente voar às 17:36 Perdi minha conexão de Atlanta para sp e estou sem suporte
I lost my outbound flight because the companies, what else can I say?
Contras: "O espaço entre as poltronas"
Prós: "Da tripulação e entretenimento"
Contras: "Conforto. Espaço entre os bancos muito pequeno em todos os sentidos. Comida. Nada incluso em mais de 4 horas de voo , apenas snacks e no horário de almoço."
Prós: "A tripulação super atenciosa e disposta a ajudar"
Contras: "Aeronave muito pequena e desconfortável"
Contras: "No mechanical failures or delays would be nice"
Contras: "Way too cramped"
Prós: "Foi tudo ótimo, atendimento, embarque rápido, entretenimento, comida boa."
Contras: "Só para dormir e sempre desconfortável."
Contras: "Meu voo atrasou e acabei perdendo a minha conexão."
Prós: "Comida e entretenimento."
Contras: "Conforto. Pouco espaço para as pernas, voos domésticos são mais confortáveis do que esse voo internacional."
Prós: "As refeições, entretenimento e cordialidade"
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal"
Prós: "A comida, o entretenimento, pontualidade."
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal."
Contras: "Tightly packed seats made for discomfort. My knees were touching the seat in front of me."
Prós: "Flight was mostly uneventful, which is great! Right after takeoff we made a complete circle and no information was given as to why, but we assumed it was air traffic."
Prós: "The flight was 90 minutes late"
Contras: "On time performance"
Contras: "Bring ear buds if you want to watch/listen to a movie. Delta changes for ear buds Everything else was fine"
Prós: "Delta crews are very friendly and helpful. Seats are 'good' on the E175 plane - better than the cramped CRJ200 on some other short flights. We boarded early, left a little early and arrived early. Nothing to complain about, except maybe a crying baby behind me, but that's not Delta's fault. :)"
Prós: "I apreciated how well informed he captain kept us. There were several delays but she communicated freely and helped us to feel safe."
Prós: "Choice of Entertainment was excellent"
Contras: "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
Contras: "Issues with connecting flights so had to sit in different place, seat was broken"
Prós: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Contras: "Super small plane."
Prós: "embarque rápido. avião moderno."
Contras: "We paid for comfort plus but the seats were no different than main cabin. Comfort plus experience on other legs was much better."
Contras: "Atraso de mais se 6h."
Prós: "Crew was great. Always attentive to needs of the passengers."
Contras: "Can't really think of anything unless you can shorten the flight!?!"
Prós: "Entertainment on short flights is a nice surprise"
Contras: "Very very late.. I almost lost my replacement of the replacement of my connection. Had to run like hell. The luggage didn't make it. To summarize the day, woke up too early, got to my destination hours late and got the luggage in the middle of the night."
Prós: "On time, smooth take off and landing."
Prós: "Service"
Contras: "More seat space"
Prós: "The crew was great and the service was quick and very nice."
Contras: "It sounds weird but I didn’t know which window was mine so I had one shut and the one in front of me shut during the flight."
Prós: "Crew was great"
Contras: "Hot in the plane and the landing was uncomfortable"
Prós: "staff was friendly and very attentive to my needs."
Prós: "Embarque no horario"
Contras: "Comodidade"
Contras: "The area in the back of the plane by my seat smelled like dirty feet."
Prós: "WiFi and Entertainment"
Prós: "The care and good food was much appreciated. There were plenty of excellent movies to watch to make the time pass in an enjoyable way."
Prós: "Da rapidez o voo de Vancouver a Seattle durou 35 minutos..."
Contras: "Ter um avião mais confortável. Esse era péssimo minha cadeira estava com o braço esquerdo quebrado... Não reclinava a cadeira... Uma lástima!!!"
Contras: "Tripulação pouco cordial. Comida regular. Café da manhã bem medíocre. Assentos muito desconfortáveis e apertados. Sistema de entretenimento travando continuamente."
Prós: "Sinceramente, nada de positivo que tenha se destacado"
Contras: "O tripulante ficou falando mal do Brasil para mim quando chegamos, o café da manhã foi uma piada."
Prós: "On time this time"
Contras: "Nothing"
Contras: "Foi um pesadelo. A Delta jogava a culpa na Gol que jogava para a Decolar. Isto de meia noite até as 3 da manhã no aeroporto do Galeão. Só consegui ser realocada em outro vôo da Gol para os Estados Unidos no dia seguinte, Tive que sair do aeroporto SantosDumond no Rio para Brasília em 19/dez à noite para só pegar outro voo no dia 20//dez pela manhã. Todas as despesas de hotel, alimentação e transporte em Brasília foram custeadas por mim. Não recomendo comprar passagens internacionais pela Decolar.com. Principalmente se houver mais de uma cia aérea envolvida na mesma viagem"
Prós: "vôo aterrissou em W.DC 25 minutos antes do horário fixado pela companhia. Excelente"
Prós: "I liked the service to see if there was a chance to upgrade because of the connecting flight and even though there was a delay in the plane arriving to Alaska, the quick turn was excellent and we were in the air within a short period of time."
Contras: "The comfortability and that’s rear even if I had the middle seat. I had it on my way towards Alaska and didn’t have any issue"
Contras: "This was my worst EVER airline experience. It was delayed 27 hours and the snow was not the only problem. When we finally got on board a plane we sat on the runway for over two hours - then they FORGOT to load the luggage!!!"
Prós: "All the attendants were very nice. The movies were great, but ones I would have liked to watch were not on your list."
Contras: "There was no Christian music on the music section."
Contras: "I had a 4 hour layover in Minneapolis, there was another flight to Denver that I meant I could’ve been home three hours earlier had I done standby, but because I had a cheaper ticket I was not allowed that opportunity. That makes absolutely no sense to me seeing as my flight was packed. I’m sorry my flight saved me money"
As minhas malas novinhas chegaram simplesmente destruídas. Impossível utilizar novamente. Amassadas absurdamente, quebradas…
O assento 6A estava um pouco sujo e a comida deixou a desejar (opção faltando, muito peixe/frutos do mar)
A diferença pra mim foi em relação a tripulação. Estavam sempre muito gentis, alegres, atenderam a todos com rapidez e atenção.Parabéns para a equipe!
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
Voo atrasou uma hora para aguardar passageiros em conexão.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Prós: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Contras: "No suggestions."
Prós: "Absence of food"
Contras: "In flight service"
Contras: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Contras: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Prós: "Klm's consistantly high standards in everything they do."
Contras: "Nothing"
Prós: "Fast boarding"
Contras: "Slow in refuelling, got us delayed for 40-"
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Prós: "Nada."
Contras: "Tudo tem que ser melhorado"
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Crew helpful. Food good."
Contras: "Better range of movies please"
Contras: "Travelled business class and was ace experience"
Prós: "Refeições de alto nível"
Prós: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Contras: "Too hot inside the aircraft"
Contras: "Boarding was very slow."
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Prós: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Prós: "Filmes à disposição"
Contras: "Comida"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Contras: "If I knew how to recline my seat earlier. I did try several times"
Prós: "Overall KLM experience is good"
Contras: "Food quality was mediocre for a business class flight."
Prós: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Contras: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Prós: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Prós: "Good food, friendly service"
Contras: "More trash pickup; only one round of beverage service"
Prós: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Prós: "The crew were amazing and the flight was very smooth."
Contras: "Keep up the good work"
Prós: "They considered my reguest of vegiterian food."
Contras: "I have no complaints."
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Contras: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Prós: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Prós: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Contras: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Prós: "Gaps between seats are very narrow."
Contras: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Contras: "old screens and entertainment system leg room to small"
Prós: "Crew where awesone and the choice of entertainment was fantastic"
Contras: "Seats way to close together"
Prós: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Contras: "Except for the man next to me - great!"
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Preço muito elevado - usd 2100 one way em economia é de mais
Flight was delayed because it took a really long time to get the plane ready. Boarding was not well-organized. Sandwich with zucchini for breakfast is certainly cheap and has an interesting taste, but not a great combo.
Correu muito bem. Houve pequeno atraso na saída, mas sem consequências.
Our trip was Lisbon-Frankfurt- Bangalore. When we reached Lisbon Check in there was not anybody at the Lufthansa counter. There was one and a half-hour delay before the aircraft left Frankfurt. The less said about the food the better. I had an Eco Saver ticket. Does it mean that beggars cannot be choosers' type of attitude to passengers is the order of the day?
The flight was delayed and we were stranded at Dulles airport for 2 days (48 hours) as United Airlines cancelled the flights!
The flight was on a very small plane for a transatlantic flight. It was more suitable for a mid-distance domestic flight. The plane was also quite old and its entertainment systems repeatedly froze and shut down. Finally, the airline charged for most food and drinks--on an international flight. I will avoid Lufthansa and its partner, United, in the future. Also, the airports are a disastrous mess, with long lines and huge numbers of flights delayed (although this is beyond the airline's control). Both my flights were delayed substantially.
My flight was cancelled and Air cañada said they didn’t even have that flight number or my name in their computer. Does this mean Kayak somehow messed up with the letters/ number sequence? No one would help me at the airport. Lufthansa said it was Air cañadas fault and I had gotten two messages from Kayak, one was at 6 am(I had already called a ride so I was going an hour earlier ) then after 2 hours at airport I get my message from Kayak(Ricky) saying sorry your flight is cancelled? Then, like I say, no one would even put me on standby for another flight as my numbers you gave me did not match. Can you please get me on a flight home? No later than Monday, please? I am out of money
Atendimento impecável da Lufthansa
Atendimento impecável da Lufthansa.
Prós: "In general, everything was ok aboard the plane."
Contras: "The plane was supposed to leave Lisbon at 5:00 a.m. but because of computer problem it left at 5:50, a delay that caused everyone to scramble to get to their connecting flight or even miss it."
Prós: "Nada. Assento não reclinava"
Contras: "Confirto"
Prós: "The crew was the best"
Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"
Prós: "See my earlier remarks"
Contras: "Better entertainment"
Prós: "The seat was good, and the crew was great."
Contras: "Boarding at the gate, and not having to take the bus."
Contras: "Traveled business class and the big perk was nobody in the middle seat. My seat was same size and uncomfortable as economy seats. The seating chart when I chose seats showed only 2 seats on each side. However there were 3 regular seats on each side, just like economy. Not a nice surprise."
Prós: "the flight got me where I needed to go"
Contras: "no boarding zones. boarding was a free for all."
Prós: "Nice to have breakfast on board"
Contras: "Arrival was a little tardy"
Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"
Prós: "Do pequeno almoço"
Contras: "Os acentos"
Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."
Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"
Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."
Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"
Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."
Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"
Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."
Prós: "great over all experiance. Don't let the other negative reviews put you off"
Prós: "Flight on time, crew polite and ready to help"
Contras: "Seats in the plane a little closer to each other than usual I think."
Contras: "Temperatura da cabine muito fria durante todo o voo"
Prós: "Atendimento"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Prós: "Atendimento"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."
Prós: "Seat was excellent. I like the blanket and more than anything real silverware...unfortunately for bad food"
Contras: "Food real bad, hope it will be better from Frankfurt"
Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."
Prós: "Nada."
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."
Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"
Prós: "Nada"
Contras: "Comida e espaço da aeronave"
Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."
Contras: "Sem entretenimento a bordo"
Contras: "Demora na retirada de bagagens"
Prós: "serviço muito atencioso. apesar de estar em acentos comuns, achei a Lufthansa mais confortável que a Swiss."
Prós: "The food between Frankfort to Istanbulwas lovely and the staff nicely"
Prós: "Pontualidade do voo foi impressionante. Aterrisagem e decolagem ótimos."
Contras: "Tripulação muito seca, só servia bem quem estava no corredor. Passaram reto sem nos servir 3 vezes seguidas. Café da manhã ok, jantar péssimo."
Prós: "boarding area was bit confusing"
Prós: "The flight is flawless."
Contras: "The business lounge and the shopping options at terminal C in Frankfurt are really poor when comparing to other areas on the same airport."
Embarque ruim. Permissão mínima de bagagem de mão, sobrou muito lugar de bagagem na aeronave. Uma chatice.
Voo atrasado, tripulação ruim. Pessima companhia aérea. A TAM francesa.
Se puder dispor de alguma grana, pague pelas poltronas em duplas, se estiver acompanhado é o melhor, para evitar o estresse de levantar para um banheiro no meio da madrugada
Not the best crew. Extremely annoying with mask wearing. Even when I was eating and drinking they would come up to you to tell you to wear your mask. Extremely annoying.
Prós: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Contras: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."
Prós: "Good aircraft, good service, on time, eventless"
Contras: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."
Contras: "Flight was delayed"
Prós: "Quick boarding, comfortable seating. Great food!"
Contras: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."
Prós: "I like the comfortable seats"
Contras: "Service lag a little"
Prós: "The whole crew is so kind"
Contras: "Delta made my whole first flying experience the best."
Prós: "The schedule and timing"
Contras: "The airport, some of the crew, the aircraft seats, the entertainment system"
Prós: "Good crew, as usual with Air France."
Contras: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"
Prós: "Crew was nice."
Contras: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Prós: "Nada"
Contras: "Horário"
Prós: "The crew was excellent."
Contras: "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."
Prós: "Tight seat, was moved out of exit row because of my age"
Contras: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"
Prós: "The crew was pleasant and boarding efficient I lucked out with first class"
Prós: "Genial ! Comissários fantásticos ! Alegres e educados ! Parabéns ! Comida nota 10."
Contras: "Nunca havia visto um time de comissários tão educados , prestativos , felizes e que tornam a viagem uma excelente experiência ! Parabéns !"
Prós: "Do conforto, comida e os atendentes muito educados."
Contras: "A falta de creme para as mãos na necessaire, ou ao menos no lavatório. As mãos ressecam muito em voos longos."
Prós: "Flight was on time."
Contras: "Food could have been much better in comparison with other airlines."
Prós: "Good selection of movies"
Prós: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Contras: "Check in process was easy. The flight attendants are all very helpful and kind."
Prós: "Great service and food."
Contras: "Tv screen is resolution is to low. Hard to see details."
Contras: "I didn’t have time to make it through customs. Missed my flight"
Prós: ". Budget airline with no legroom or extras"
Contras: "See above. Nothing specific to like."
Contras: "Plane left more than 40 minutes late with no explanation or apology."
Prós: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."
Prós: "I liked the food, the crew, the service"
Contras: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
Prós: "Cordialidade da tripulação."
Contras: "Assentos demasiadamente inconfortaveis para um vôo de longa duração. Comida de baixa qualidade."
Contras: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Prós: "Only the cabin crew was good."
Contras: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."
Prós: "Plus seat was good. On board crew was nice."
Contras: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
Prós: "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."
Prós: "Comfort, food and service are better than average."
Contras: "When stewardess opened overhead locker, something fell on my head."
Prós: "Os assentos e a organização da tripulação são ótimos."
Contras: "Não há entretenimento, então recomendo apenas voos curtos."
Prós: "Crew was nice and responsive"
Contras: "The overall experience is regular at best"
Prós: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Contras: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
Prós: "Good service all around, personnel pleasant"
Contras: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"
Prós: "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
Contras: "2 hours delayed..."
Prós: "Nothing"
Contras: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."
Prós: "Atendimento muito bom, todos simpáticos, voo tranquilo"
Prós: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."
Prós: "Duração do vôo"
Contras: "Desconforto da poltrona."
Prós: "Friendly crew and exit row had nice legroom."
Contras: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
App da American airlines muito útil, informa como fazer as conexões no aeroporto com mapa.
Equipe de embarque muito mal-educada. Processo de checagem de segurança muito desorganizado (culpa da TSA)
nao tem equipe de solo sufficient em Des Moines, estejam preparado para esperar no avião qdo chegar
Prós: "Pontualidade no embarque."
Contras: "Alimentação no voo"
Contras: "Flight was delayed several hours due to an issue with the plane. Didn't get to our destination until close to 2am."
Prós: "Crew was professional and accommodating, everything went smooth and quickly"
Prós: "Nada"
Contras: "Assento com defeito. Não reclinava nada. Voo atrasado. Confuso por causa do clima. Chegada além de atrasada, demora enorme no desembarque."
Contras: "Estive em Dallas em conexão para montreal e não consegui voar. A cia não deu assistência e tive um b prejuízo de mais de 10mil reais"
Prós: "All was good"
Contras: "Nothing to complain about."
Contras: "A recepção no aeroporto extremamente inflexível"
Prós: "Entertainment options were great"
Contras: "Crew (one member in particular) was rather short and rude to passengers who may have been unaware about the device holders on the back of seats. These are new for some. Use it as a teachable moment."
Contras: "Educação da aeromoça, má vontade . Cara sempre feia e até discutiu com uma moça que estava com 2 crianças"
Prós: "Nada"
Contras: "Não serviram lanche num voo de 6 h, só biscoito e suco e não tinha o que comprar! Esgotou antes de chegar no meu assento. Tripulação mal educada, o voo atrasou, turbulento quase o tempo todo. Não houve tempo habil pra comprar nada de lanche porque o voo de Los Angeles chegou em cima do embarque dele"
Contras: "Conforto, espaço muito pequeno"
Prós: "Aeronave pequena porém é um voo rápido."
Contras: "Nada a declarar"
Contras: "5 hour delay including multiple gate changes, being pulled off the runway and poor communication"
Contras: "Tripulação barulhenta conversando e gritando em voo noturno . Não existia fones disponíveis"
Contras: "I will never, ever book with Kayak again"
Contras: "Serviram apenas um pacote com 2 bolachas no cafe da manha"
Prós: "Busy but kind stewardesses"
Contras: "Please offer another snack option besides carboard flavored pretzels."
Prós: "Não deu certo"
Contras: "Trocaram a passagem para United atrasou 1 dia."
Prós: "Equipe super atenciosa e simpática. Desde os funcionários do aeroporto até os do voo."
Contras: "Assentos na classe econômica um pouco apertado, deveria ter um encosto pros pés para tornar mais confortável."
Prós: "The crew was excellent. Grabbed me a blanket. Did not mind the small plane."
Contras: "Bumpy ride."
Contras: "Flight was delayed for more than 4 hours with little communication from staff as to why, gate was changed to a gate across the airport."
Prós: "Nothing"
Contras: "Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed."
Prós: "We were very well looked after by a group of male flight attendants. The plane was clean, calm, quiet and we had all we needed."
Contras: "I purchased a WiFi pass and the WiFi did not work. Since the airplane does not have individual TV’s on each seat, it makes it for a very long flight. I also did not like that the passengers had to take a bus to the airplane and we’re shoved like sardines in a can in 95 degree weather."
Prós: "Flight to Philadelphia wasgood"
Prós: "Nada superou as expectativas"
Contras: "O atendimento no aeroporto nos USA foi terrivel, com atendentes mal-humoradas e sem nenhuma vontade em ajudar. Houve atraso na decolagem do aviao de quase 1hora. O voo nao estava lotado, no entanto, apesar do conhecimento, me deixaram embarcar em uma poltrona recem-vomitada. Apesar da limpeza o cinto de seguranca apresentava o cheiro caracteristico. Ainda assim, viajei nessa poltrona usando o cobertor da companhia para abafar o cheiro. As refeicoes oferecidas eram horriveis as duas."
Contras: "MY LUGGAGE GOT TRANSFERED TO CHICAGO INSTEAD OF MINNEAPOLIS IN WASHINGTON"
Prós: "Janela do avião com gradiente de abertura"
Contras: "Demora no raio x no terminal 4 em LAX"
Prós: "On time, not completely full, good staff at gate & on plane"
Contras: "All good."
Contras: "As opções de menu não eram tão boas quanto o voo Aa950 ( Sao Paulo - New York) O aviao era um 767, que não possuia entretenimento indicidual. Alguns passageiros não respeitaram os demais, conversando auto ou utilizando a lanterna do celular. Os comissários não eram simpaticos"
Prós: "Crew"
Contras: "Tight seating"
Prós: "Aeronave limpa, nova e bem arrumada."
Contras: "O conforto da aeronave deixa a desejar. Alimentação não agrada. Muitas das telas de entretenimento não funcionavam."
Prós: "Emabrque e horário muito bons."
Contras: "Um pouco atrasado mas não comprometeu."
Prós: "Check in em GRU foi tranquilo e rápido. O embarque correria tudo bem também, e a decolagem aconteceu no hora prevista. chegamos a Miami com antecedencia... tempo que foi perdido na imigração, que apesar de relativamente rápida, filas enormes e multidão de gente."
Contras: "Os lavatórios são sempre sujos, com mal cheiro e por vezes os materiais (sabonete, papéis...) acabam. Utilizá-los antes do pouso então é uma desafio. Para voos tão longos, as cias aéreas deveriam pesar em algum solução para manter o padrão de limpeza durante todo o voo, não somente no embarque."
Prós: "Very comfortable, affordable, nice staff! On time. Will fly AA again."
Contras: "The desk people were aggressively unhelpful when I asked for advice on getting a jacket back that I had left my previous flight (less than an hour earlier). They treated me with derision and ridicule because my previous flight was with a different airline, an airline that is closely enough associated with American that they booked me on an American flight. It should have been possible to at least talk to someone that could address my situation but now I'm stuck with the likely loss of something important to me and a strong dislike of American airlines. I'm probably just salty because it happened yesterday though. I'll get over the jacket eventually and probably fly with American again. But I will always resent them."
Contras: "The trip is still ongoing 6 hours after it was to have been over and we still have a couple more hours to go. I understand that things happen, but most of the problems today seem to have been preventable. First, our plane in Lihue was delayed for over 3 hours because they could not get a working fuel truck to fill the plane. Three hours? This caused us to miss our connection in LA, although just barely. We had to wait onboard so that we could use the same gate that our outgoing plane was departing from. If we had just been sent to a different gate we. Oils have made our original flight. So, they put us on a flight to Chicago because there were no more flights to Minneapolis. Then, once in Chicago the incoming plane was delayed and we sat on the tarmac for 40 minutes before deplaning. Then after an hour delay we were told the crew was on the ground and we were boarded. Sat in the plane for another hour, then we’re told we were still waiting for crew members that were delayed so we deplaned again. Another 90 minutes past and we got back on the plane and sat for another 45 minutes. We are finally pulling away from the gate. Hallelujah!"
Prós: "O serviço de embarque do Aeroporto LAX é ótimo , tripulação cordial e atenciosa."
Contras: "As opções de alimentação são limitadas"
Prós: "Comunicação do piloto com os passjeiros."
Contras: "Falta de entretenimento."
Prós: "Crew; snacks are okay, but could be better."
Contras: "Coffee is always burnt; overhead compartments too small; too little space for legs."
Prós: "Boa comida e atendentes cordiais (apesar de distraídas)."
Contras: "Sempre que serviam comida, depois passavam para recolher o lixo e "pulavam" várias cadeiras (não só a minha). Elas iam recolhendo aleatóriamente e deixavam várias bandejas para trás. Elas deveriam seguir uma sequência para não esquecer. As pessoas tinham que ficar chamando ou aguardar elas passarem para recolher o lixo novamente. A seleção de filmes com legenda em português poderia ser maior."
Prós: "Acesso rápido e funcionários práticos."
Contras: "Avião velho, cadeiras apertadas, pequeno, comida ruim... VIAGEM EXTREMAMENTE DESCONFORTÁVEL."
Prós: "Avião era novo."
Contras: "Impressionante a descortesia dos funcionários da aa. Parece que são treinados para serem grossos e antipáticos."
Prós: "Reliable and efficient."
Contras: "It took a while for the luggage to be delivered to the claim area, but it was very late in the day so I guess it is to be expected."
Prós: "Chegar vivo em casa."
Contras: "Avião SUPER antigo, provavelmente deve ter sido espólio da TransBrasil de tão antigo. Sem qualquer sistema de entretenimento, refeição sem gosto."
Contras: "Voo atrasado, faltou manutenção no avião, sem conforto algum, sem entretenimento e, para finalizar, minha mala nova chegou quebrada no destino final. Nunca mais vou de American Airlines."