Durante o check in / embarque utilizou uma politica de despacho de bagagens no Brasil e outra na Argentina, onde me efetuou cobranças de bagagens extra sem prévio aviso, além de ter se complicado com os documentos pessoais de minha esposa para o check in.
No início do voo o comissário passou as informações em vários idiomas, inclusive Português e depois não mais e poderia, pois havia muitas pessoas que não entendem outro idioma a não ser o Português.
Já viajei em classe executiva de várias companhias aéreas e a da Suiss é a menos confortável. Colocaram um excesso de poltronas na executiva e as poltronas são muito estreitas com estofado um pouco fino, que da para sentir as base da poltrona ao deitar de lado. No restante tudo bem.
As poltronas da classe executiva deste voo (avião) são estreitas e as pernas ficam fechadas num casulo e ainda meio inclinadas. Já estive em várias outras e o conforto era melhor. Eu que tenho problemas de circulação sofri um pouco.
Prós: "Crew was very helpful"
Contras: "More entertainment"
Prós: "More or less on time"
Contras: "Outdated aircraft. Flight took longer than usual."
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Prós: "The app from Swiss air kept me informed and provided Soto checkin and boarding pass. Food was good, crew were friendly and helpful."
Prós: "Everything was just dandy!"
Prós: "The crew was excellent, the food was very good as well as the entertainment"
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Prós: "The crew was friendly and polite."
Contras: "The plane was small, it rattled and shook a lot and the size of the seats is ridiculous. The bathrooms did not have warm water and the sense of comfort is to be found only in business and first class. We fly to Zurich a lot because we have family there and we always take SWISS for a direct flight. They have old planes, the little TVs by the seats may or may not work and although the crew is nice and well trained, they cannot substitute for the discomfort of 10 hours flights in a crammed place. Sorry SWISS."
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "The crew was great and the food was pretty good. The crew did a great job of keeping the lavatories clean and stocked. It was a 10.5 hr flight and they gave us one meal, a snack and a treat. Not a lot but since we were just sitting it was enough food. We had to stop for a meal on the way home from the airport."
Contras: "The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order."
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Prós: "There wasn't much that stood out as likable. The food was pretty good."
Contras: "The plane was too hot. I asked multiple times throughout the flight for the temperature to be reduced, and it was not. I was wearing light jeans and a short sleeve shirt, and I was sweating all flight. Each time I asked throughout the duration of the flight, I was told it take a while for the temperature to decline. It's one thing to be uncomfortably warm on a flight; it's another thing when the flight crew lies to you. Further, I was not the only one to request that the temperature be reduced. This made an 11 hour flight particularly miserable."
Prós: "Very little."
Contras: "Boarding was difficult with poor communication, before impolite request for spot check of carry-on bag and person. Ended up being one of the last to board. Entertainment system did not work, and after 4 requests for assistance to different crew members finally gave up asking and so had no entertainment for whole of flight. The last of the crew members suggested that an alternative seat or a future flight voucher could be given, but neither of these materialized. Food mediocre, and crew polite, but some not particularly friendly."
Prós: "I love SWISS"
Contras: "The touch screens are outdated and difficult to operate, especially when it comes to games"
Prós: "It is always a pleasure to fly with Swissair. They are so much better than the other airlines on the Europe - US flight. Food was very good, we even received an ice cream for extra snack. Kids received nice activity books. The movie selection was huge."
Prós: "The crew was amazingly kind and hospitable. The captain kept us informed continually of any changes which is something that as a passenger one really appreciates."
Contras: "As always, the economy chair area are small but roomier than other airlines."
Prós: "Service was great and the flight very smooth. Great flight!"
Prós: "On time performance with better than average crew with standard service"
Contras: "The entertainment leaves room for improvement. Could not eat the italian snack before landing."
Prós: "Special GF meals care on board, friendly staff, good food and drinks"
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Prós: "Amount of times drinks, water, was served."
Contras: "The person in front of me reclined seat the whole trip. Very, very uncomfortable for me."
Contras: "This flight was missed due to the delay of the first flight."
Contras: "The boarding process is very uncomfortable as the passengers are asked to board the plane without any specific order, regardless of where they’re sitting, instead of boarding them by groups."
Contras: "I was randomly selected for a second security check at the boarding gate in Zurich airport, the security staff were unfriendly, said it was a TSA requirement even though I stated I am a United States Citizen and That I have already passed through a complete security check Point, still they placed a metal & scanning detector on my feet, hands & belt. This was a complete violation of my rights. Never have I faced a humiliating situation at any other airport. If this was a TSA requirement then everyone should be subject to a second security check."
Prós: "I’ve flown SWISS Air twice in the past 6 years and I’ve never had an issue, always a great experience!"
Contras: "Seats too small. Staff not friendly"
Contras: "Not enough leg room."
Contras: "O voo atrasou mais de uma hora, sem nenhuma justificativa"
Prós: "Excellent service, comfortable, clean, on time."
Contras: "Everything was very good except the TV screen on my wife's seat malfunctioned after the first movie watched. The crew "tried" to fix it but nothing happened, not blaming them specifically but I don't think they were to concerned about one customer with no entertainment. After a long while it started working again. It was a long flight to not have entertainment the whole duration of the flight. Besides this little problem it was a very good flight. Crew very professional and nice."
Contras: "The bar between the seats is not going up all the way"
Prós: "Very accommodating"
Prós: "Comfortable and safe flight"
Contras: "Up grade to business was really expensive m,normally Good company's like Austrian airlines charge almost %50. I buy the internet service from the plane it cost more Then $40 but it was bad service connection and work Only for 10 min!!i contact with Swiss about this almost 3/4 Times..but no one contact me back..!not happy at all!"
Contras: "SWISS always turns on the air conditioning too high on intercontinental flights. It is HOT inside the cabins. The entertainment system is very outdated, small screen and old and used hand set. Claiming to be a premium airline is unfortunately very overstated if you are unlucky to catch the old business class planes. Only few have changed to the new versions (777s) - Make sure to catch those."
Contras: "They charge you an extra $ 100 DOLLARS FOR THE OPTION TO PICK YOUR SEAT AND WHEN YOU CHECK IN THEY SAY THAT IT WAS JUST TO SIT IN THAT SECTION OF THE PLANE. WE PICKED OUR SEATS BY THE FRONT BULKHEAD AND WHEN WE CHECKED IN THEY REFUSED TO GIVE US THOSE SEATS BECAUSE THEY SAID OTHER PEOPLE PAID MORE THAN US TO HAVE THEM. THEY SHOULD BE INVESTIGATED FOR THIS KIND OF FRAUDULENT ACTIVITY."
Prós: "Crew were organized and pleasent. Lots of food."
Contras: "Seats in economy are tight."
O voo era 13 hrs Atrasou para 14:50 E fomos finalmente voar às 17:36 Perdi minha conexão de Atlanta para sp e estou sem suporte
I lost my outbound flight because the companies, what else can I say?
Prós: "The crew was helpful."
Contras: "The comfort of the seat could be better."
Contras: "Everything was good"
Prós: "Crew was great, check in was fast. Overall great experience."
Contras: "O espaço entre as poltronas"
Prós: "Seat was comfortable, boarding was good"
Contras: "WiFi didn’t work, my tv didn’t work either"
Contras: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."
Prós: "Da tripulação e entretenimento"
Contras: "Conforto. Espaço entre os bancos muito pequeno em todos os sentidos. Comida. Nada incluso em mais de 4 horas de voo , apenas snacks e no horário de almoço."
Prós: "A tripulação super atenciosa e disposta a ajudar"
Contras: "Aeronave muito pequena e desconfortável"
Contras: "The food on the plain or snacks were to poor and not that tasty."
Prós: "Foi tudo ótimo, atendimento, embarque rápido, entretenimento, comida boa."
Contras: "Só para dormir e sempre desconfortável."
Contras: "Meu voo atrasou e acabei perdendo a minha conexão."
Prós: "Comida e entretenimento."
Contras: "Conforto. Pouco espaço para as pernas, voos domésticos são mais confortáveis do que esse voo internacional."
Prós: "As refeições, entretenimento e cordialidade"
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal"
Prós: "A comida, o entretenimento, pontualidade."
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal."
Contras: "If you can get it he people at the desk to stop making announcements while there are announcements being made over the airport PA system that would be great. Especially when the person chosen to speak has a heavy accent and it’s competing with other announcements. My over 50 ears can’t make it out."
Prós: "Comfort and service was great."
Contras: "The severe delays was frustrating and not getting enough information about it."
Prós: "the young man who was our flight attendant was just terrible. He could care less about his job. Name I think was Nathan."
Contras: "Work on those delays"
Prós: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
Prós: "Crew was awesome. Very respectful and helpful"
Contras: "Food options"
Contras: "Faster lines at check-in. More courteous security personnel"
Prós: "Comfortable Seating!"
Contras: "Flight delayed Quite a bit."
Prós: "avião antigo mas confortável. serviço de jantar razoável."
Contras: "embarque confuso. a Delta resolveu me separar da minha esposa, em um voo de 10 horas, colocando-nos em assentos “separados” pelo corredor SEM RESPEITAR A ESCOLHA PREVIA DE ASSENTOS."
Prós: "embarque rápido. avião moderno."
Contras: "Atraso de mais se 6h."
Contras: "Poltronas, conforto... um verdadeiro pesadelo, não dá pra descansar ou dormir."
Prós: "Crew was very attentive and friendly"
Contras: "Boarding could be better."
Prós: "Da rapidez o voo de Vancouver a Seattle durou 35 minutos..."
Contras: "Ter um avião mais confortável. Esse era péssimo minha cadeira estava com o braço esquerdo quebrado... Não reclinava a cadeira... Uma lástima!!!"
Contras: "Tripulação pouco cordial. Comida regular. Café da manhã bem medíocre. Assentos muito desconfortáveis e apertados. Sistema de entretenimento travando continuamente."
Contras: "Flight was 20 minutes delayed"
Prós: "Sinceramente, nada de positivo que tenha se destacado"
Contras: "O tripulante ficou falando mal do Brasil para mim quando chegamos, o café da manhã foi uma piada."
Contras: "Foi um pesadelo. A Delta jogava a culpa na Gol que jogava para a Decolar. Isto de meia noite até as 3 da manhã no aeroporto do Galeão. Só consegui ser realocada em outro vôo da Gol para os Estados Unidos no dia seguinte, Tive que sair do aeroporto SantosDumond no Rio para Brasília em 19/dez à noite para só pegar outro voo no dia 20//dez pela manhã. Todas as despesas de hotel, alimentação e transporte em Brasília foram custeadas por mim. Não recomendo comprar passagens internacionais pela Decolar.com. Principalmente se houver mais de uma cia aérea envolvida na mesma viagem"
Prós: "vôo aterrissou em W.DC 25 minutos antes do horário fixado pela companhia. Excelente"
Prós: "Atendimento do balcão no embarque, qualidade dos serviços de bordo e as malas terem chegando corretamente. Muita pontualidade de horário."
Prós: "Michael was super polite and helpful. i Traveled with my young son and he took such good care of us."
Prós: "Quickly boarded and took off as well. It was a really smooth flight!"
Prós: "The flight attendants was very rude & keep harassing me about my emotional support dog, I was a real animal hater, the complaint is to long to list here, never experienced such a rude flight attendant in all my years of flying , I filed a official complaint with delta."
Prós: "Voo saiu no horário e chegou 20 min antes do previsto"
Contras: "A falta de espaço e conforto acentua-se cada vez mais!!!"
Prós: "Tripulaçao de cabine jovem e atenciosa."
Prós: "The flight was delay 3:45 and no compensation!!!!"
Contras: "The worst The flight was delay and no compensation!!!! 3:45"
Contras: "Atraso de 1h na saída. Delta deve prover meios facilitados para rearranjar conexões perdidas, mesmo c outras companhias n parceiras."
Prós: "My first perfect Delta flight. No issues. No delays. Excellent customer service. What more could you ask for"
Contras: "No problems"
Prós: "How professional everyone was"
Contras: "Everything was good"
Contras: "When my flight with American Airlines cancelled, I felt so panicked because I needed to be in Florida on Saturday night. But thankfully, lady who works for American Airlines solved my problem on the phone in couple of minutes easily. After that, when we were boarding to the aircraft, there was a cabin attendant lady. She came to us and ask me and my mother if we can talk English.I answered her with yes we can, but she demands to talk with my mother. And English is not her native language, but it doesn't prove that she doesn't know it. She tried to ask questions to her like, "where were you today?" so we couldn't really understand the reason for her to ask those questions in the first place. So we couldn't really say anything. While we were talking about my mother's English, the all aircraft was watching us, and trying to figure out what was going on. After all, she made us to sit there and wait her to replace us with other passengers. We waited the whole aircraft to be seated, then she took us to another seat with my mother. I can understand that it is her job but I'm not sure, if it had to be that much discomfort. We got pretty upset about it and it affects our flight quality. Plus, while cabin crew serving beverages, they didn't really ask us anything. We needed to call them for our order. To be honest, I would never flight with Delta. It was a disappointment."
Contras: "Assentos tão estreitos que passageiros ficam ombro a ombro e pernas pressionadas pela poltrona da frente."
Preço muito elevado - usd 2100 one way em economia é de mais
I missed the flight due to inadequate time between flights. Lufthansa should not be offering this as a connection if Frankfurt airport can not process passengers quickly enough.
Correu muito bem. Houve pequeno atraso na saída, mas sem consequências.
Check your records: the flight didn’t happen because of the strike. Will you be helping us with a refund?
Atendimento impecável da Lufthansa
Atendimento impecável da Lufthansa.
Prós: "Premium class is awesome. Nice size and comfortable seats with a foot rest. Food as tasty and hot. Attentive attendants."
Contras: "Honestly can’t think of anything!!"
Prós: "Uncomfortable seats."
Contras: "Seats, and helping passengers when they have delays"
Contras: "The seat didn’t recline and the entertainment didn’t work"
Prós: "The crew were truly great as I had an extremely difficult flight due to tremendous pain in my knees. Coach economy are way too narrow, even if I paid for preferred seating. A joke. Cldnt move. So uncomfortable."
Contras: "Boardingvwas delayed so we left a good 50 minute late. Ran out of meal choice so we had to eat what they had left which was pasta that was too spicy for me anyway. I was very disappointed bec I preferred chicken but there were none left."
Prós: "Nada. Assento não reclinava"
Contras: "The travel has bien good"
Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"
Prós: "The crew was wonderful and as far as airplane good goes, it was great."
Contras: "Leg room"
Contras: "Best company and the 380 is amazing."
Contras: "Passenger in next seat was so big that his fst hung over the armrest and he took up 3 to 4 inches of my space. Lufthansa should not let passengers this big fly in economy class. I appreciate my space in economy will be limited but I should be able to use all of my allotted space."
Contras: "Highly recommended for efficiency"
Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"
Prós: "Do pequeno almoço"
Contras: "Os acentos"
Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."
Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"
Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."
Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"
Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."
Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"
Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."
Contras: "Temperatura da cabine muito fria durante todo o voo"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."
Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."
Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"
Contras: "Comida e espaço da aeronave"
Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."
Contras: "The food was not good at all. The economy seats are uncomfortable and you should be able to walk around the plane, especially on a 9 plus hour flight."
Contras: "Sem entretenimento a bordo"
Contras: "Demora na retirada de bagagens"
Prós: "Excellent crew, provided beverages constantly, meals were very good for airplane food, seats were comfortable for most of the 9.5 hours. Entertainment selections were more than adequate. Even the babies were quiet !!!"
Contras: "TV screens did not function consistently, had to be reset a couple of times. Plane was late boarding (but made up most of the time). Had to go through security a second time even though it was a connecting flight. Luggage got crushed in a carousel pile-up and took a long time to come out."
Contras: "Need AC outlets and better WIFI"
Prós: "serviço muito atencioso. apesar de estar em acentos comuns, achei a Lufthansa mais confortável que a Swiss."
Prós: "The crew helped my mom very much with her ansiery and were with her at all times."
Contras: "I bought the flight for my mom and she is handicap, the flight got delayed and they wanted to leave her in Frankfurt for 2 days because there was no more flights to the States, in the end they found a flight to Washington DC, she was coming to Miami. She is an old woman who gets lost and I had to order assistance for her, in Washington DC they opened her bags after that they lost the bags, she had medication on them and it was a nightmare to get them back. Im really upset and I don’t think That I’m going to book with this aero line again."
Prós: "Pontualidade do voo foi impressionante. Aterrisagem e decolagem ótimos."
Contras: "Tripulação muito seca, só servia bem quem estava no corredor. Passaram reto sem nos servir 3 vezes seguidas. Café da manhã ok, jantar péssimo."
Prós: "The flight is flawless."
Contras: "The business lounge and the shopping options at terminal C in Frankfurt are really poor when comparing to other areas on the same airport."
Prós: "Departed and arrived on time"
Contras: "Stop the sardine can treatment of passangers"
Prós: "Crew was great and welcoming"
Contras: "Some features on screen did not work, also seat handle wasnt possible to lower"
Prós: "The crew was helpful and polite, food was good"
Contras: "Would have preferred to watch one comedy movie. The crazy rich Asians was on a lighter side of a movie but I had seen that one already."
Prós: "The crew were helpful, pleasant and professional"
Contras: "There wasn't anything we actively didn't like. It was a good flight."
Contras: "I purchased a ticket that included one checked bag but their system said I purchased a ticked which didn’t include any checked luggage and I had to pay $60 to check my bag. Very frustrating!"
Contras: "I hurt my knee. The legroom is too small."
Contras: "Missed my connecting flight from Helsinki to Miami because the flight from New Delhi, India was delayed by more than 4 hours."
Contras: "My luggage didn't arrive to Helsinki and has been two days since I have inform and they said it was going to come the next flight but didn't sent it. I have been two days with the same cloths and no cleaning products, so disappointing they don't seem to care of all the inconvenience I have been experiencing."
Prós: "Crew, entertainment and food service was excellent"
Contras: "Seats too crowded for 8 hour flight. As soon as the person in front leans back you have no room it is unbelievably uncomfortable to have a seat back in your face for that long!"
Contras: "I didn't like that seats originally assigned after the flight was booked were changed right before the boarding. This is a nonsense. Why would you do that?! Without notifying prior to check-in."
Prós: "Staff were helpful and nice."
Contras: "No snack serve and no entertainment."
Prós: "The original flight was canceled, the stroller was taken away when boarded the airplane, and not seen until final destination. With a 1-year-old and 2 and a half year old, this was the worst ever flight. Take us 35 hours total travel time to get home with 2 small kids, it is a nightmare."
Contras: "The flight was cancelled and changed to 2 stops from one. We purchased a 1 stop flight because of the kids. In mid season a week before departure, we were notified about the change and it was impossible to get a same priced ticket so close to departure. We bought insurance but even with that was impossible. Looks like a scam. Very upsetting, messed up the whole thing."
Contras: "good morning aircraft flew late 1 hour. arrived in Finland late. our aircraft departed. now sit 3 hours and waiting for other aircraft. plane crashes in 12.45 the bottom and arrives in Riga in 2.00 days."
Contras: "Flight was late, I had to spend my own money to go to another airport, because I was late to my flight, so they had to re-book it. Awfull experience. A lot of stress"
Prós: "I'm so happy to be able to travel with my small dog in cabin. I've travelled from Miami to Helsinki and back with a dog at least 30 times in the last 16 years. The service has always been very good. I choose the airline always based on what's best for my dog."
Prós: "In JFK the Finnair staff helped us expedite our connection process (the flight from Helsinki was delayed and we hardly had time to make the connection)."
Contras: "The flight was delayed by almost 4 hours. It was a miracle we made our connection in JFK."
Contras: "I have traveled all over the world and never had an issue with luggage but finnair lost my bags and have little information on how to help other than a $70 credit which doesn't cover anything."
Contras: "the flight was 2 hours delayed."
Contras: "I ended up sitting in the last row although arrived at the airport early, but was placed on standby."
Prós: "The option of having a direct flight between Helsinki and Miami. The plane was clean and the seats comfortable."
Contras: "The flight was 1 1/2 hrs late!!!! This seems to be a regular pattern from what I understand from others who have travelled the same itinerary. Not good if this becomes your reputation. The crew was not very attentive during good service. It was more of a routine / rush job rather than making sure that everybody was served and got what they needed ( had to ask for my dinner as my row was skipped and was never offered coffee before landing). The crew seemed rather young and inexperienced. The food was below average!!!! Especially the chicken patty before landing - seriously!!!!! Why not include a little bit of Finnish / Scandinavian cuisine to emphasize the Finnair brand!!! Entertainment was also below average. There needs to be more variety - especially for the TV selection, which had only 2 options!!! No music and no games?? Also, it would be nice to have access to a flight map. Too few accessible WCs"
Prós: "direct flight from Helsinki to Miami was good"
Contras: "Only few movies, announcements were very quiet, the pilot barely spoke English, flight was 2.5 hours late."
Contras: "There was no reason given why the flight left Helsinki 35 minutes from schedule. Boarding aircraft seem to take a longer time than usual for a full flight. The flight crew during boarding in economy didn't have the push needed to get everyone seated in an efficient manner. The tv screen does not move out far enough to view when the person in front has their seat all the way back. Selection is limited compared to the non stop flight previous from Miami to Helsinki. There isn't an option to view the flight details in flight which is interesting to some passengers. At least have the option."
Prós: "They waited with connection flight."
Contras: "Looks of people waiting for us. They really hated us. Luggage made it next day. No food on board."
Contras: "Food, no option asked just served from Helsinki to Miami. Entertainment system was not working and later had only limited options."
Prós: "Good food, two hot meals."
Contras: "Unfortunately the flight was done by HiFly , not Finnair. Boarding took almost two hours, the whole flight crew behaved is if they were doing everybody a favor by being there. Entertainment options included like 6 movies and 2 tv shows, only 2 movies were more or less new, not much for a 10.30 hour flight. We really enjoyed our experience on the outbound flight with Finnair and were looking forward to this flight also, but Finnair didn't service this flight."
Prós: "Staff was friendly and accomodating. The food service for the long international flight was better than I expected."
Contras: "Movie entertainment options were not consistent from plane to plane. On the arriving flight, the plane had an impressive offering of movies and tv shows for passenger viewing during flight, however, on the return flight, there was much less available."
Prós: "Upgrade to business class was fantastic given my then physical condition. Wheelchair assistance to and from airplane smooth and courteous, food and all of service on board fantastic."
Prós: "It is misleading to review this as finnair flight. Not relevant"
Prós: "Liked seat size and spacing on the Airbus - better than American 777"
Contras: "No room on flight ran out of wine and food before getting to the back 1/3 of plane where I was sitting I can say one of the worst travel flights I've ever had"
Prós: "Food and crew"
Contras: "Plane had to be switched, but the process was disorganized and frustrating. Had to miss my connection as a result"
Prós: "The fact the plane didn't crash"
Contras: "Couldn't check in online- extremely slow at counters to get my checked bags, forced a meal of curry since I was in back of plane and there were no more 'non-vegan meals'- smelled NASTY! Ignored a lot by attendants bc rushed to get to back of plane attendant area and chat. Tv could barely be seen from window and then volume/distortion was awful while flying. The attendants were gaga about a screaming baby but ignored the rest of us"
Prós: "The Iberia plane had a new interior, and possibly was a new plane. The new thinner padding on plane seats was not a problem at all. The crew was friendly and let me switch to a different seat that had an empty one beside it so I could stretch out more. A great flight."
Contras: "I liked everything. They exceeded my expectations."
Prós: "The flight was great...the staff are wonderful people...they are so sweet and kind...they work so hard...the service was great...I love their personalities..The Movie selection was awesome...Because of my broken leg, they were there to help me right away...amazing crew...will be flying with them again in October....looking forward to flying with British Airways again... Thank you for the care... Yours Truly, Sylvia Smith..."
Contras: "I have no complaints at all...."
Prós: "The crew members were very helpful and kind. Seats are okay. The music selection was pretty good."
Contras: "If you are not planning to sleep, bring your own book, tablet and earbuds! The airplane has no individual screens for entertainment, only tiny drop-down screens."
Prós: "Punctual and very good service from friendly crew"
Contras: "They don't give you options about what kind of food you prefer like carne / pasta , there is just one menu option. Any kind of snack between the two meals in a 11 hours flight. If you get hungry you will have to buy snacks on board . No legroom"
Prós: "On time, good movies, good service."
Prós: "Not bad as cross-ocean flights go, but cramped. The seats (and the available room per person) are what would be considered normal nowadays, but I remember flying thirty years ago. The crew was very pleasant and snacks were served (and appreciated), but didn't make up for the cramped conditions."
Prós: "comfortable seats, meal was better than expected, in flight entertainment was good"
Contras: "it's absurd to have to pay like $70 more for window seats"
Prós: "As always, BA did an excellent job with my evening flight from JFK to LHR. They were prompt, efficient and very helpful and although my flight was quite full, we left on time and had no issues in the air. I was very pleased with their service and especially as I paid such a low fare through Finn Air, I can't complain. This was a great option to utilise, rather than paying BA's more expensive fares. I would definitely go through this way again."
Prós: "Polite and helpful crew and great entertainment systems."
Prós: "Direct flight"
Contras: "Service onboard was terrible. Very rarely saw the crew, constantly had to go up and and ask for a drink. 11 hour flight only offered drinks with the meal service..."
Prós: "I thought the cabin crew were very helpful and friendly and professional."
Contras: "The seeds were too close together N20. You almost couldn't eat your food or all the laptop because you're so crowded."
Prós: "Is old aircraft. Few tv in all the airplane. My system didn't work"
Contras: "I will not fly again with this American airline"
Contras: "I booked this trip thinking it was with a European carrier - I had specifically wanted to avoid an American carrier. I was unable to confirm my flight online and had to ring because at NO POINT was I sent info that it was AA and not Finnair. I was charge almost $60 for this service because I did not have the right references sent with my confirmation email. T he seats were cramped and uncomfortable, I was unable to pick my seat on any flight and despite my request could not change it. Boarding at Chicago was a farce, none of the ground crew seemed to be in charge and we barely started boarding with 20 mins to takeoff. Needless to say the flight left late and we had to wait to take off, and of course had to wait to land in London."
Prós: "Seats were comfortable with plenty of room."
Contras: "Plane was broken and we had to wait 3 1/2 hours to get a new plane. Crew kept awkwardly mentioning during every announcement that the delay wasn't their fault... My husband's entertainment screen was broken and flickering so much that all shows/films were completely unwatchable. My screen began flickering 1/2way through a film."
Prós: "The crew went above and beyond to cater to everyone during this long long flight, they were really sweet, moving people around for more comfort if needed. Hadn't seen such a caring crew in a long time. Thank you to the Miami based crew, they were amazing !"
Contras: "Inflight entertainment....AA NEEDS to get individual screens in economy."
Embarque ruim. Permissão mínima de bagagem de mão, sobrou muito lugar de bagagem na aeronave. Uma chatice.
Voo atrasado, tripulação ruim. Pessima companhia aérea. A TAM francesa.
Se puder dispor de alguma grana, pague pelas poltronas em duplas, se estiver acompanhado é o melhor, para evitar o estresse de levantar para um banheiro no meio da madrugada
Contras: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
Prós: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Contras: "The seat could have been much better as far as reclining and space. Overall I loved the flight."
Prós: "How great everyone was and smooth sailing."
Contras: "Made sure the flight was not over booked."
Prós: "The crew was perfect"
Contras: "No wi fi on the plane."
Prós: "The crew and the food were great!"
Contras: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Contras: "Seat recline was broken- wouldn’t hold position."
Contras: "New variety of food"
Contras: "The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection."
Contras: "Tell me i would misst the next flight and that my beg will not go to the final airport."
Contras: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."
Prós: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Contras: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Contras: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."
Prós: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."
Prós: "Genial ! Comissários fantásticos ! Alegres e educados ! Parabéns ! Comida nota 10."
Contras: "Nunca havia visto um time de comissários tão educados , prestativos , felizes e que tornam a viagem uma excelente experiência ! Parabéns !"
Prós: "Air France personnel is always really helpful"
Contras: "Food and comfort in short haul are not the best - but the flight is short..."
Prós: "Do conforto, comida e os atendentes muito educados."
Contras: "A falta de creme para as mãos na necessaire, ou ao menos no lavatório. As mãos ressecam muito em voos longos."
Prós: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."
Prós: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Contras: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Contras: "they lost our luggage very inconvenient"
Prós: "Quick and efficient not lying more to say or critique."
Contras: "Coffee and a bread roll as a snack??"
Prós: "Not much expected as it was a budget trip."
Contras: "Poor timing in between connections, barely made in time to my first connection being the last person to board"
Prós: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Contras: "Le capitain et l’aterrisage"
Prós: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Contras: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."
Contras: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Prós: "That I was able to sleep a bit on the flight - and that we gained an hour."
Contras: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Prós: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Contras: "I just expected better toilet bag for business but what was given out was just basic."
Contras: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Contras: "Security services at Manchester airport...too long and not friendly at all"
Contras: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"
Contras: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Prós: "The crew were nice."
Contras: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Prós: "Crew were pleasant most of the time"
Contras: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"
Prós: "Cordialidade da tripulação."
Contras: "Assentos demasiadamente inconfortaveis para um vôo de longa duração. Comida de baixa qualidade."
Prós: "The friendliness and courtesy of the staff."
Contras: "One piece of my luggage was left behind in Paris."
Prós: "The airplane have great entertainment system. The cabin crew are very nice."
Prós: "Comfort, food and service are better than average."
Contras: "When stewardess opened overhead locker, something fell on my head."
Prós: "Service was great, flight was on time and I really enjoyed everything"
Contras: "Little turbulence but overall it comes as usual so it was worth the flight"
Prós: "The airbus 380 was great and the staff very nice"
Contras: "Too mych bad smells after a few hours"
Prós: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
Contras: "Only 1 bathroom (toilet) for all of first class"
Contras: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."