Hotéis em Miami

Prós: Tudo

Contras: Nada

Prós: O serviço no Four Seasons é excepcional em cada área. Uma experiência incrível.

Contras: Tudo foi perfeito

Prós: Equipe incrível, grande jantar

Prós: Excelente serviço, localização, ambiente

Prós: Equipe de porta e recepção foram muito competente.

Prós: The staff was mostly helpful and always had a smile on their face. The lobby is among the most beautiful spaces I have ever seen in a hotel The rooms are clean and spacious Love the pool and jaqcuzzi. The man made beach was a nice touch

Contras: You definitely pay for what you get. Expect to lay out a pretty penny Pool side service was a little spotty. At one point my wife and I had to wait 15 min for a towel and chairs despite the area being fairly empty (this was after speaking with two staff members) on another occasion we waited 20 min for someone to ask for our orders. There was a stain on the seating area in the room. Do not know what it was, however definitely expect more from a hotel of this caliber. Our view from the room was absolutely gorgeous, but the balcony was too small to fit chairs on. Note this appears to be only on a small section of rooms so be weary about this.

Prós: Great Staff, great view, very clean, i mean they clean the rooms twice a day, the staff is the best part of this hotel. Will stay there 100000 more times.

Contras: The food and parking are not cheap, $40 per day just to park and the breakfast will cost u some $$. Needs a fridge in the room, it's miami.

Prós: Localização, limpeza

Prós: The location for me is really great. I am a Diamond with Hilton for many years and have stayed at many of their properties. This is not your typical Hampton Inn at all!!! This is easily the most beautiful and well designed Hampton Inn I have ever been to. Almost every Hampton Inn looks alike and those of you who travel a lot know exactly what I mean. This one is totally different in look, feeling and design and has a staff more like you experience in a regular full-priced Hilton. I highly recommend this Hampton Inn if you are in the area and for me, this is my go-to hotel for my frequent Miami business trips.

Contras: Terrible service of front desk staff and mechanician to fix the equipment and receive customer who had phisycally difficulty in bad atmosphere of the room

Prós: This hotel had a surprising nice lobby and pool that made me wish I had built in time for lounging poolside and enjoying a cocktail. The free cocktail ticket received at check-in was a nice perk not offered by most hotels. Additionally, the staff was very friendly and helpful. The room was clean and quiet - no noisy maids or slamming doors in the hallways. The location is great - very accessible for Brickell business environment. 25 minute mid-day taxi ride to/from the airport.

Contras: Alarme de incêndio em 1:30 a.m.

Prós: Limpo, localizado convenientemente

Contras: Acomodações agradáveis e cama confortável!

Prós: Boa localização perto de terminal de cruzeiros.

Contras: Camas de casal são bastante pequenos. Queens seria melhor. Estacionamento caro. Restaurante apenas "ok".

Prós: Restautant, quarto conforto, serviço

Prós: Localização perto do terminal de cruzeiros.

Contras: USD 43.00 por noite para estacionar o carro. Extremamente caro.

Prós: Instalações boas, modernas e limpas. Ótimos quartos.

Contras: Longa espera no centro de negócios apenas para pegar um pacote.

Contras: O meu quarto estava pronto quando cheguei.

Prós: Equipe Quarto Localização

Prós: Excelente localização com vista para a Intercoastal e tão conveniente para a American Airlines Arena. O Hotel é muito bonito e a equipe é muito simpática e prestativa. Buffet de café-da-manhã foi excelente. Nós definitivamente estadia aqui novamente em nossa próxima viagem para Miami.

Contras: Não havia nada que não gosta!

Prós: The breakfast was slightly different every morning and the staff was amazing. Everyone was extremely friendly and fun to work with. I booked through booking.com

Contras: Letting the booking companies know that they charge for the first night one night before you get there as an authorization hold, then when you get there then charge you again for incidentals per room per night... that was $400 dollars that I didn't have access too in addition to the $1031 hold on the first night BEFORE you get there... it made a mess of the trip and we couldn't do the things we wanted to because all of our monies where held in limbo for a week. :-(

Prós: The friendly staff. Amber who checked me in gave me a higher floor so that I could enjoy the view of the city. The view was amazing.

Prós: Best hotel I have ever stayed at. It was amazing the restaurant Toro Toro was awesome. Everyone was so nice and on the 18th floor we had such a great view of the city!

Prós: O hotel e o quarto eram bons. A água do chuveiro não tinha pressão. Se corrigirem isso vou dar 5 estrelas

Prós: Localização, comodidades, conforto, varanda, limpeza, funcionários simpáticos

Contras: Barreira da língua

Prós: Location. Fitness center.

Contras: Room was dark plus the vanity lights in the bathroom stopped working while we were there.

Prós: Very modern facilities

Contras: I arrive at 9:00am and they charged me an entire extra day to give me the room before 3:00 pm

Prós: The hotel is very central and is located in brickell city center. We got a 2 bedroom residence and it was gorgeous. The food from room service was delicious.

Contras: The customer services from the staff was 50/50. Some staff were very warm and helpful and other staff answer the phone “hello yeh”. There was an issue with the auto lights in the room and engineering was called several times. We were traveling with a 2 year old so the lights turning on and off after 10pm weren’t ideal. When it was brought to the front desks attention the next morning no apologies were made and I was given the impression they didn’t care.

Prós: I was concerned that the relatively low price would be reflective in the conditions but I was pleasantly surprised to find it a very well kept, clean and neatly designed facility. The staff clearly tries very hard to make you feel welcome and comfortable. The rooms are a blend of modern and 50's retro style with a huge shower and extremely comfortable pillows! My favorite part though, was the beautiful courtyard/pool/bar area that was like an oasis. Surrounded by a thick hedge of plant-life which keeps it private from outside the facility, but still gives you a gorgeous view of the western sky as the sun sets at night. Nice, well stocked bar right there by the pool, and they had a free (mini) concert with a DJ performing there in the courtyard. If it hadn't been Miami Music Week, I might have considered staying to just party at the hotel! In the morning, I woke up a little earlier than my girlfriend to go for a swim. It was such a beautiful morning, quiet, with just a few guests catching some rays by the pool, and there was a small photo shoot for a clothing magazine going on at the other side of the hotel - pretty cool, and understandable that they would pick the Vagabond to do a photoshoot because the decor all over the place really is neat and would be fitting for a retro-type clothing line. The staff was friendly and accommodating, and I'm very happy because I know exactly where I'm going the next time I come back to Miami - The Vagabond Hotel!

Contras: On the way in from the interstate, I had to drive through some sketchy neighborhoods.

Prós: Próximo à estação de metrô, restaurantes e mercado. Hotel tem um estacionamento com preços menores do que nos estacionamentos públicos ... com (se disponível) e sem manobrista

Prós: A localização foi ótimo. Novos quartos.

Contras: O chuveiro estava entupido. Não o suficiente toalhas

Prós: Tudo

Prós: A piscina do último andar e empregados educados

Contras: A/C

Prós: Great location that is close to everything. Chic hotel

Contras: They made us wait 30 minutes in the lobby for a room even when we arrived after the checkout time. And they probably put us in the worst room of the hotel after all that trouble.

Contras: The hotel room was nice and staff was courteous. However the food was terrible. Breakfast was expensive and disgusting.

Prós: We were the first guest to stay in our room, hotel was brand new, that was a cool point. Love the feel and atmosphere. We are in our mid twenties, excuse me, late twenties lol. we rented for the night, for a staycation, we are parents needed a break, and the Atton was great.

Contras: I think the pool could of been a bit better, it's a small infinity pool with a nice view, has a bar and seating area, it's family friendly, but i can see how awkward it would be if it was full of adults relaxing and kids running around screaming. I wouldn't bring my kids here for a family stay. Just me and my husband, definitely. I'd rent here again.

Prós: Very clean, excellent location, overall I could say I made a great choice

Contras: HIDDEN FEES AT CHECK OUT... The hotel was at a great price.. But during checkout they add all these fees nobody told you and you have to pay them... I paid like 35 dollars in fees for ONE night... If you are spending more nights, just multiply the fees. One fee is valet parking (they don't give you a parking space) so you have to leave your car in valet. The other fee is "amenities use" COME ON!! This fee was the one that I feel was not right... First of all, I DID NOT use ANY of the amenities, it was a one night stay. The should include this in the price... So the thing is that for 35 bucks a night additional to what they advertised, I could have gotten a MUCH better hotel. Hope this review helps...

Prós: Apartment was spacious, housekeeping did decent job of cleaning even though we had to call once or twice for extra towels. Location was great, downtown/ Brickell area with a lot of restaurants and bars close by. Nice kitchen. Nice balcony. The staff was responsive when we needed them.

Contras: The beds were terrible, I slept in the bed a couple nights then slept on the couch the rest of the stay. Beds had no cushion just felt like sleeping on springs half the time. The couch was more comfortable. No way i could have slept the whole week on the bed without having back issues. Had to pay for parking $25/day and they tried to charge for a week even though we returned the rental car the day after we got there. They did take it off the bill though.

Prós: The location was great, the staff was nice, the room was wonderful everything we needed was there. The restaurant/bar was great. Best drinks we had in miami..

Contras: Upon arrival we noticed the blinds in front of the balcony was broken we called and the young lady politely apologized and said she would send someone right up.. we left the building and notified guest services that it was ok for them to go inside the room to fix the blinds. We returned thinking we can watch the sunset but the blinds waa still broken. Called back to front desk and same as b4 a great apologies but no one came we ate took a a shower and still noone. Called again and they said the ppl to fix it had gone for today. Never fixed it

Prós: Nós apreciamos tudo!

Prós: Limpo ... equipe atenciosa.

Contras: O café da manhã era limitada. Banheiro precisa de atualização.

Prós: Came for a weekend trip, just stayed one night. Nice building, pretty decorations. Staff was nice, great complimentary hot breakfast. They share a pool with the place next door, and we took a nice night time swim. Rooms were clean and tidy, nice to have a mini fridge and other kitchen things. Location was okay -- not great but not too far from everything. Overall was an excellent visit.

Contras: We asked to check in early, and they said we only could if we joined their program -- not a big deal, but clearly rooms were clean and ready but they didn't want to let us in a few hours early unless we joined up.

Prós: A equipe foi agradável, os quartos eram limpos e atualizados

Contras: Concierge was nice but he did not explain that there was an additional charge for parking. He gave me a ticket that I thought I would show at my departure next day but at the parking place they would not let me go without paying. That was a surprise for me. Also, at the front desk they did not ask me if I was a member of the Marriott hotels, I am, so I could have given them my name and number to add points or miles.

Prós: Excelente

Prós: A equipe e a propriedade foram excelentes. Eu gostaria de ficar lá da próxima vez.

Contras: É uma propriedade nova, então a piscina não estava disponível.

Contras: I paid for my hotel room in advance, and I paid in full. My flight was delayed and I didn't get to the airport until 3 am. Hyatt gave my room away because I hadn't checked in, and then sent me to a comfort suites. I paid for the room, so even if I don't check in, why give it away?

Prós: Quick access to and from airport Very modern and clean Restaurant in hotel has good food choices beyond the norm

Contras: Late check out only until 2PM--hard for those with a late flight out.

Prós: Eu amei o jardim do hotel, excelente localização, mas o nosso quarto era pequeno. O chuveiro/banheira precisa de retoques. Vamos voltar.

Contras: A banheira e o tamanho do quarto

Prós: Ótima área de piscina

Contras: Teria sido bom se o café da manhã fosse incluído

Prós: O quarto era lindo! Tinha uma vista incrível. Os funcionários também eram incríveis, muito simpáticos e prestativos.

Contras: Gostaria de ter visto mais lojas

Prós: A equipe foi amigável e útil

Prós: A equipe da recepção particularmente amigável e útil.

Prós: O café da manhã é bom !!

Contras: O estacionamento é caro!!

Prós: Foi ok

Prós: Nada de especial para relatar. A vista era ótima, mas os quartos eram padrão! Eu esperava um pouco mais de conforto para o preço.

Prós: Todos os funcionários foram muito atenciosos e prestativos

Contras: wifi não ser gratuito me incomodou bastante

Prós: As camas são grandes. Muito confortável

Contras: Polícia piquete para mulher matou 2 quadras mais durante a noite

Prós: Everything including location from the Port of Miami, nice lobby, great restaraunt, and view from balcony!

Contras: Pool was horrendous. When you go to FL the one thing you look forward to it the pool/jacuzzis. To put it in perspective, the pool water was warmer than the hot tub. Outside of the pool area needing some work, everything was great.

Prós: I thoroughly enjoyed our room on the 21st floor. The view was amazing and the room was very plush and comfortable. Enjoyed the daily Happy Hour specials and the buffet styled breakfast thats readily available downstairs at the restaurant called the "Catch". The service the Marriott provided was Awesome! I would stay here again.... $10.00 or less ride to South Beach using Uber or Lyft. If you don't want to pay the daily parking charge, there is street parking that affordable adjacent to the hotel.

Contras: There is no microwaves or refrigerators available in the rooms. However, you can requested these items if they are available.

Prós: Location, bar, extremely helpful staff

Contras: Windows that do not open so one must use a.c. However we request a room with window or door to get fresh air..

Prós: I was very suprised with our stay. I went into this as a vacation made very last minute and saw good reviews but figured it would just be an OK hotel. However it was a really nice place. The staff was very attentive. They book a massage for me. They set up a crib and twin bed for my 2 year old son so he could choose which he wanted. They had smart TVs which allowed us to play netflix and youtube at night. my wife and I especially liked that the hotel had many resteraunts, starbucks, pharmacy and many botique stores attached to the hotel. The pool was nice, but the only drawback is that it is situated in a way that we only got sun in certain parts of the day as the building blocked out the sun before noon. so 12-5pm the sun hit the pool. It was very close to south beath (lincoln rd). We had a car but with all the shuttle services you really could not even bother. They had busses going to many of the attractions you want, and if it wasn't uber would fill in the few gaps. I would 100% go back and do plan on making this a semi-regular vacation favorite. It also helped that there were other familes with kids for my son to play with. He had 5-10 kids to play with in the pool on any given day. ENjoy! and thanks for the memories

Contras: Nada

Prós: Instalações

Contras: Toalhas

Prós: Os quartos são incríveis, bem decorados, adorei a cama! O serviço é de primeira.

Contras: Longa espera pelo manobrista, ligue cedo!

Prós: Ótimo hotel, quartos nice e atenciosa.

Contras: Estacionamento com manobrista demasiado caro.

Prós: Acomodações luxuosas, vistas incríveis. serviço de quarto foi muito bom.

Contras: Estacionamento com manobrista sempre parece ser o ponto fraco em muitos hotéis. não foi horrível, mas não é o padrão apresentado neste estabelecimento.

Contras: Assim que cheguei com uma reserva, eles me disseram que estavam lotados e que eu não tinha um quarto nesse hotel, então me mudaram para outro Marriott.

Prós: Excelentes acomodações, vistas excelentes, televisão enorme

Contras: Estacionamento com manobrista muito lento, serviço de quarto padrão

Contras: The wifi didn't seem to work, luckily I was close enough to the lobby to use that.

Prós: Rooms are spacious and beautifully done--esp. the bathroom. Huge TV. I like the location for downtown - great for walking.

Contras: Lobby sparce, chaotic and unwelcoming. Valet was told it would be 20 min., but it was not that long. Event was happening , so lots of arrivals and tight spot to get a lot of cars coming and going.

Prós: The room was fantastic.

Contras: Room service for breakfast was probably the driest most uninspired meal I've seen. It was a total contrast to the hotel.

Prós: We stayed three nights for our anniversary and we had an amazing time. The rooms are very modern and clean with super views over the bay amd the city. The staff was very friendly wherever you run into them. Walking distance to lots of activities (boat rides, jer skis, American Airlines arena, restaurants, etc..) highly recommended!!!

Prós: The hotel is very well appointed: from the lobby to common areas and, most notable the rooms. Everything is clean, crisp and well conceived and executed.

Prós: I loved everything about it, great service, nice people, the room was nice and perfect, and it had a perfect view, it was great and if I ever go back to miami, I would know where to go and stay.

Prós: A equipe foram úteis, sensível e genuíno. O quarto era confortável e limpo. Pegamos um realmente um grande negócio na Expedia.

Contras: O custo de lanches / bebidas

Prós: As instalações do hotel parecia bom mas não poderia usar muitos deles.

Contras: Superação da piscina pelos perto - nu foliões quimicamente estimulada. Incrivelmente barulhento até altas horas da manhã. Telefones no quarto não funcionou.

Prós: Localização e funcionários

Contras: Sujo, barulhento, estacionamento, cheio de pessoas.

Contras: O tempo de espera para o manobrista trazer o seu carro.

Prós: Excelente serviço ao cliente em todas as áreas do hotel ... ambiente muito limpo e amigável

Prós: Fantastic views, great location, comfortable beds. Staff was incredibly friendly and helpful. Clean, nice room

Contras: Our shower, nor our phones, did not work. Fortunately, we were only staying for a single night, which made the problem not a big deal. Also, pools were not heated. They have two BEAUTIFUL pools, but no one dared to be in them at all because they were absolutely freezing. A shame, really.

Prós: This hotel is the go-to for my wife and I whenever we're in Miami. The staff is fantastic and the rooms are beautiful! Very close to incredible restaurants and bars too!

Contras: Nada

Prós: Room quality, location, pool, gym, breakfast area, Lobby, In-Room dining experience was terrific.

Contras: Bed linens were not soft, very rough and low quality. Pillows much to big and thick, no choices for pillows. Took one hour and three calls to get extra towels.

Prós: The views were pretty nice. The room was comfortable, except for the constant racket of music, construction and traffic, not to mention the binging from the elevator

Contras: Super noisy. Disorganized. Staff not very helpful Somewhat snobby clientele.

Prós: Loved the location, restaurant and bars

Contras: I wish they had coffee available for longer in the am, start earlier and end later, I missed it every day, either I was leaving to early or too late

Prós: No good signal tv, I can not go to pool for private pool party.

Prós: Outstanding service Exceptional experience We have stayed at Epic many times, but this was the first time bringing the kids. The kids had a wonderful time. As a family we cannot wait to come back!!

Contras: each stay at Epic has been an exceptional experience, which is why it's our hotel of choice when visiting Miami.

Prós: Fun lively noisy location in downtown Miami

Contras: We were not given the room we ordered but they did try to make up for the error.

Prós: The staff went over and beyond to help make our stay comfortable-including an early check in and later check out to accommodate our flights. Well done! Rooms are nice size and had great views of the harbor and city lights. Would definitely come back again!

Contras: Price for parking is steep.

Prós: Localização

Contras: Muito barulhento. As paredes são finas como papel. Os elevadores são extremamente lentos e pequenos. Não ficaria lá novamente!

Prós: Quarto era limpo, a equipe foram agradável e profissional

Contras: O tamanho do banheiro era pequeno quase como um navio de cruzeiro de avião

Prós: Hotel limpo. Quarto limpo e atualizado

Contras: Eles não poderiam encontrar a minha reserva I reservado através de caiaque. Nenhum registro de que em seu computador. Isso causou um atraso na internet para o meu quarto. Às vezes o lobby foi um pouco noisy com música alta

Prós: Quartos bons A comida e o serviço no bar foram excelentes

Contras: O estacionamento era inconveniente e caro. O elevador era um desastre

Prós: Excelente localização

Contras: Banheiro pequeno Ar condicionado alto

Prós: O júbilo com gratidão por excelente acesso ao Arena, porto e praia!

Prós: Barman :-)

Prós: Hotel muito limpo eu gostamos muito dele

Prós: Excelente localização em relação ao porto de cruzeiros. Excelente custo-benefício dada a sua localização no centro de Miami.

Contras: Os banheiros são pequenos.

Prós: A equipe atenciosa e amigável

Contras: Borderline bairro, extremamente alto ar-condicionado

Prós: Tudo sobre este hotel fez a minha calcinha molhada.

Prós: Não muita coisa

Contras: sem quarto no lobby por causa dos lençóis Cabelo nas paredes do chuveiro manobrista demorava sempre 20 a 30 minutos tive que puxar carrinho de bagagem até o elevador sem ajuda Assistência rude na recepção quase sem espaço o suficiente nos elevadores para todos ficando no B2 Área ao redor era degradada e desconfortável sem estacionamento gratuito razoável ou aviso sobre os custos do manobrista Experiência ruim no geral

Prós: Location!

Contras: The room and the bathroom was way too small, the window was above our sight so couldn't see anything outside. I would not suggest anyone stay there. I did not enjoy my stay at all.

Prós: Central located and friendly staff. The hotel was clean and although in the city didn’t hear the noise of the traffic.

Contras: That the restaurant closes so early. Checked in late and wasn’t able to get any food. Was alone and did t want to be going around looking for food.

Contras: When I got to hotel they had no reservation for me. I had my confirmation number and voucher to show I had paid for room and they had no record of it. They were full and initial said they could not find a room . This was very distressing because after a long day of work and travel I needed to get to into my room to prepare for an extremely important interview scheduled for early next morning . I am a young single woman and had never been to Miami so was unsure of where to go not knowing the area. After a stressful hour or more of waiting finally got the last room in hotel. The hotel staff were friendly but it was an extremely stressful situation. The interview following morning was most important for my future.

Contras: When arriving we were told we didnt have a room that we had lready reserved. They then contacted another hotel and moved us there. When arriving at the next hotel we were told they didnt have the room that YVE said they had for us. The desk at YVE assured us the hotel we were moved to had a room with 2 double bed waiting. Come to find out that was a lie. We had to give our teenage kids roll away bed and crowd the room. All around a mess and inconvienience we did not need at 9:30 pm. I will never attempt to stay at YVE again, even if it was free!! They suck.

Prós: Very close to Metro (People Mover) for Little Havana. Happy hour in the hotel lobby bar includes one complimentary alcoholic beverage. Concierge was very helpful as was the staff, and very friendly. Shuttle services are available to take you to the port/ships and can be scheduled according to your needs. Rates vary depending upon how many people are scheduled to shuttle at that time, but reasonable (for 2people - $6 each). Close to 7-11, grocery stores, downtown Miami and restaurants. Would definitely stay again.

Prós: Some break fast included for the price.

Contras: Air conditioning is turned off too fast. Room 416.

Prós: Revamped lobby since 2015. The restaurant/bar is great. Free cofffe in mornings and cocktail in evening. Room is clean. It's small but works fine for 1 or 2 travelers. Good access to downtown and easy to get to south beach. Staff this time was much more welcoming than 1 year ago. No complaints.

Contras: I wouldn't say it's romantic or water front. May not be a great place for beach goers (small room and bathroom) I could imagine sand getting everywhere. Bathrooms are small and not sure fan works.

Prós: Funcionários foram educados!

Contras: Quarto pequeno. Estofamento antigo. Equipe de limpeza não substituiu o sabonete que tirou.

Prós: Os simpáticos funcionários e localização

Contras: Os mosquitos ao lado da piscina

Contras: O nosso quarto não estava pronto no check-in Sem um gerente de plantão

Prós: O lobby é muito chique e meu quarto com vista foi ótimo. O quarto era limpo.

Contras: O café da manhã era horrível e minha cama não era confortável em tudo. A mobília tem de ser actualizado. A parede da sala eram mancha ou sujo. Não mancha aqui novamente a menos que seja uma emergência.

Prós: A equipe foi muito simpática e cortês

Contras: Instalação é antiga e precisa de renovação. Muito barulhento.

Prós: A vista era ótima, o quarto era limpo. O homem que fez o nosso check-in era super agradável.

Contras: Só ficar uma noite

Prós: O quarto era confortável

Contras: A equipe é boa mas precisa ser um pouco mais amigável

Contras: Não há estacionamento, café da manhã também é muito ruim

Prós: Os funcionários da recepção eram amigáveis

Contras: Sem serviço de quarto, o lugar precisava de uma melhor limpeza, sem geladeira no quarto. O café-da-manhã era de má qualidade e horrível.

Prós: Vista

Contras: Café da manhã

Prós: Sem comentário.

Contras: Serviço rui. Pouco profissionais. Parecia um motel pequeno no meio de uma estrada rural.

Prós: A equipe foi muito agradável e quarto e os banheiros eram limpos!

Contras: Sem estacionamento

Contras: There were hidden fees for parking - $25 per day.

Prós: Affordable, staff was professional, location was within walking distance of brickell and downtown. They let us store luggage after we checked out.

Contras: Old and run down appearances, looks like it hasn't been updated in decades. Bed was uncomfortable. No bar or restaurant in the facility. Noisy.

Prós: Location was great.

Contras: Shower was cold and a/c wouldn't got any lower than 76 degrees even though I set the thermostat to 59 degrees.

Contras: I work at another hotel brand and this by far was the absolute worst customer service I have ever dealt with! The women I spoke to were unfriendly and showed no empathy or compassion when my third party (not Kayak) had a system error that cancelled my connecting reservation. They had no problem leaving me without a room and place to go while traveling for one of the biggest events in my career. The lack of willingness to help the situation and understand my frustrations was evident. I would never allow my employees at my hotel to treat even my worst enemy the way they did to me.

Prós: perfect price, and very closely located to all downtown amenities and the Riverwalk stop of the free "Metromover" transit line. Exactly what we needed.

Contras: Hello, My Reservation Confirmation #R1000658516 They have not yet refunded the advance amount they deducted from my credit card. Also, they could not give me a room in the River Park Hotel on 27th Jan as no room was available despite I booked in advance and paid through your website. So, they sent me to another cheaper hotel 30 minutes away from River Park Hotel and they also take an advance amount from my credit card which is also not refunded. Neither they refunded the price difference between River Park Hotel and the cheaper hotel they provided me for the first night. I am completely unhappy. I don't understand how you people run business and how you can expect a customer trust you and come back to your website for future hotel booking. If your business strategy is just to have the customer once and forget then it's absolutely fine BUT if you really want to have a long term relationship with customers then this is not going to work and you should take serious steps to resolve this. Thanks! Regards Utpal Chakraborty Phone: +91-9920576748

Prós: good location for getting to cruise and car rentals. bayside market place is walking distance. they held our luggage when we came back from the cruise for the day. As our flight was later at night.

Contras: breakfast was very poor quality. bed was not comfortable. they did not provide us a king size room or room with pull out sofa or anything. though reservation had my 12 year old kid on it.