Hyatt Place Miami Airport East

Food, bar

Moldy wet carpet by air unit, no towels, toilet doesn’t flush, no cold water

the breakfast was good.

Airport shuttle was no show after an hour wait and several calls. We we given wrong room at check-in, a room with one bed instead of two beds. After noticing this error we had to go back to the reception and demand for the room we reserved. None of this was our fault and no apologies were given. Lots of improving in customer service needs to improve to get we back. The noises from planes landing and taking off were also very disturbing, more than in othet hotels near by.

Facility OK but dining experience unacceptable. There was one server acting as waitress, bartender, bus person and part time cook. The wait was inordinate and spoiled our evening after a day of travel. We had no car, so were trapped.