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Staff was unable to communicate or provide resolution to a very simple issue. Was told no refund and no room provided (they only had "upgraded" rooms for double the price), despite their booking issue. This type of service would never fly in other parts of the world, here it was not only all they would do but they laughed about it on our way out. Location is poor compared to many others around and is very expensive comparatively, both of which I can live with, but the extremely poor service of the night manager was unacceptable.
Management and front desk extremely attentive. So kind. Amazing nice rooms. Clean. Comfortable bed and room. Modern rooms. Beautiful. Nice nice nice staff. Spacious. Lovely. Off the beaten path so a long walk to vacation tour booking kiosks. Instead of the hotel booking it for you to help with this inconvenience, they double the price and profit more off the booking. Shouldn't one try and assist the customer by making the reservations at cost as a courtesy to outweigh the imbalance and distance. That's taking advantage of your clients, not taking care of your clients. Also wifi is awful and no hot water. Not on beach. Restaurant staff was awful and in attentive. Food average. Eat down the street. Staff can't speak English at all.
Fantastic food,gym,ATM,helpful and friendly staff,great location, I will come back !! Nothing bad to say !
I absolutely loved everything about it. It's not exactly cheap but it's well worth having a splurge and staying there. I couldn't fault it. Nothing to say.
Location, room was ok, restaurant was better than others at railay beach Staff were poorly trained, unattentive and did not care about guests. Service in restaurant was slow. Hotel feels old, and expensive for what you get. Beach gets very noisy during day as boats come from Au nang
The view, the beach, the pool and my room's outdoor shower. The bed was very hard and the ac in my room sounded like a jet plane.
They were so rude that I was a single American female traveler even though I'm very polite. They over charged me 100 US dollars, that I now have to deal with when I get home. That's a lot in Thailand! Rooms weren't that cleaned. Pretty sure the "day bed" had bed bugs. Hated this Hotel!
The accommodation was amazing ( i stayed in a deluxe bungalow) and in wonderful surrondings. The resort has been thoughtfully designed for the guests comfort. Two pools, the second of which is not near the beach and is much quieter. The staff were brilliant and always helpful. I recommend that you use the hotel airport transfer service to avoid a long walk accross the beach with your luggage. West Railay beach is beautiful and stunning location. No negative points to report - I had a wonderful stay
Railay is the wonderful place. We enjoyed our holidays there. Thai massage is the best in Railay Bay Resort&Spa. A lot of boats near swimming area.
Great location on beach and easy to get to after arriving by longboat.A very good breakfast with fantastic view.Good friendly service. Room needed a small table and chairs, and also not comfortable to watch TV. Not really deluxe as compared to similar priced hotels on Phi Phi or Ao Nang.
The location was amazing. There was a terrible smell of sewage. Once we kept the fan on for a while in the bathroom it would go away. But because the electricity goes off when you remove the room key it smelled for a while when ever we returned to the room.
The hotel was very clean and the facilities are so good
excellent hotel,big rooms and good breakfast, location was excellent.
The staff at the hotel were great and they upgraded us when we had noisy neighbours. tHE location is fabulous. THE hotel is quite run down in parts. tHERE was quite dodgy electrics - wires hanging out in the garden etc and the plumbing was ordinary. tHE toilets in both rooms smelled constantly and there were open drains besides the COTTAGES.iT could be a fabulous place with a bit of upgrading. I have marked that I would not recommend - but I probably would suggest it's a great location but to be careful about which rooms you book.
nearby shopping area, easy to get HALAL food, lots of muslim in Krabi, good surroundings, lots of spa nearby internet connection was expensive 30 min for 100baht, not free, because it was raining season, reserved for a standard bungalow nearer to the beach instead got a room nearby the swimming pool. The reason i reserve a room there was to get a room nearby the beach. Hotel needs to refurbish, quite old.
Proximity to the beach, restaurants and shopping area None
Hotel has got a very good location, bugalows are located within great garden and hotel has also their own beach, city center is just behind the corner with the great access to shops, bars and restaurants Bungalows are very basic, not relevant to the price. Breakfast was the same for all 7 days of our stay - though food was OK. Lack of attractions for kids. In summery I would expect a bit better standard for this price but in general hotel is worth further recommendations for families without kids.
The location was amazing and the staff tried extra hard to be helpful and friendly. We were surprised to find the resort needed refurbishment, and the rooms were a bit worn. We upgraded to a pool villa which was in much better condition. The comparison between the rooms and villas made all the difference.
In general, this hotel is basically more suitable for those who craves for serenity and relaxing moments. Me and my husband booked for Spa Deluxe Sea view with outdoor jacuzzi, and we got the best room location. The view frm our balcony is really breath-taking. The hotel staff even surprised us with some extra welcome romantic deco and anniversary cake because it was our anniversary trip. I'm very happy and impressed with the room that we stayed in. The only set back is the location of the htl a bit inconvenient for shopping activity, and the food in the hotel is rather expensive with a poor quality. Dining-out would be the better choice. The htl provides a shuttle boat every 2hrs (depends on the tide) to go to Ao nang town which is good -I would say the quality of the food in the hotel restaurants is rather a disappointment with that kind of price. The buffet breakfast is good, but can be better. The customer service staff is not as friendly as they should be
I loved everything about this wonderful resort. It is a paradise indeed. Nothing. Everything was just perfect.
I liked the location on a semi private beach. The hotel is eco friendly and melts into the backdrop of mountains and palm trees I did not like the rather surly unsmiling and unfriendly attitude of a number of staff members. I did not like the mix up over my room allocation as having paid for a sea view deluxe room I was initially allocated a room with nil sea view.which wasted my time in changing rooms.The departure transportation was not well arranged with insufficient information given to us.
It was a perfect getaway for me. I wanted to be away from the bustling crowds and immerse myself into a time of relaxation. The spa was nothing to shout about, but the location of the resort itself made it one of the best holidays I've had. The deserve every star of the five star rating they have been given. Friendly staff who know you by name, go all out to ensure your stay is pleasant. I'll definitely go back for more.
Great hotel for families.
The kindness services from the staff and the stunning view from our room. Great hotel/resort for a relaxing holiday.
Absolutely stunning views from balcony, staff were excellent, lovely pools etc. room was not available on arrival and so we ended up having to downgrade. The manager said it was the fault of booking.com - as he didnt receive the booking in time for our arrival. Also very difficult to get to, so quite isolated. Monkeys and big hill walk to get anywhere, as shuttle boat doesnt always run.
staff were very polite and helpful, beautiful location restaurants expensive, not enough shuttle boats to mainland
everything,the landscape was fantastic. very,very nice place no
The pool and the view were amazing. The trip to the airport was an adventure (truck, speedboat, golf car and taxi). The staff makes us wait a long time for the room.
Really nice hotel
nice little hotel, quite large standard room, very nice location, nice garden, friendly people breakfast is very poor
Great time at rayavadee! Strongly recommend. Incredible kindness of the employees very high level of service. Rooms are not rooms but beautiful villas, perfectly marrying the local style charm and modern comfort. Be aware that the beach is open to other people and it can be quite busy! You have your private area with your sunbed towels water though. But the access to the sea is not private only part of the beach is. We stayed at the pool which is awesome. Great restaurants especially the thai restaurant is awesome. Generally great experience! No
we have had a very nice time
The swimming pool is great and rooms were very comfortable. Staff were attentive and helpful. Breakfast is very good. A bit too family friendly - children always using the business centre and also children were welcomed in the "bar" where they were always singing karoke - which makes it not an appealing place for adults to go to have a drink and socially mix. The beach directly in front of the hotel is very disappointing.
The pool area was good for adults and kids, the rooms were nice and the staff very good. Cocktails at pool bar average
Location off the hotel is great! food, tourist information & shopping is just around the corner. We were impressed that the hotel provides stuff for beach side activity eg, mat, sandels, umbrellas, towel and a bamboo carrier for it. Breakfast could be improved. very limited choices.
Great hotel in a good location for Aonang main strip / beach but elevated from the road so the noise isn't a problem so long as you get one of the front rooms facing the pool area not the road. Staff were excellent especially reception who were very helpful with all aspects of our stay even arranging our next transfer to Ko Phi Phi. Rooms were generous size and perfectly clean. Hotel provides beach mats / towels for you to take to the beach. The lounger area around the pool is quite cramped with only a limited number of sun beds quite close together. There are plenty of other unused others around the hotel during the day but they don't have loungers.
The staff was friendly and helpful. The buildings are modern and stand our from the rest of the hotels/business on the main road. The included breakfast was excellent. The price does not match the experience. The room is mediocre. The mattress was uncomfortable and felt used. I could feel each metal spring. There were small bugs (akin to ants, but not ants) in multiple places in our room even though we were on the third floor above the ground. Definitely not the $90+ room I expected in a resort. The shower was built poorly such that splash from the shower gets under the shower wall and into the other areas of the bathroom, such as around the toilet. I would definitely not be returning to Cliff Resorts and I would look for other hotels in the area.
It was near from the beach, 10m walking, and near from the main streets were the shops and nightlife is located. The pool is really nice and has great views. The breakfast is ok. The first night we had two beds joined horizontally, not vertically as normal!!!!! Needless to say our backs were killing us in the next day. I complained to the concierge and she imediatly changed us to a room with one single bed but still the first night was awfull! The beach located near the hotel is not from far one of the best beaches around and the nightlife located near is what can be said gentleman focused, as is not something a couple or a family would apreciate. Finally the bedrooms smell like they don´t get much air!!
I dont like Ao Nang but we really liked this hotel, the staff was constantly smiling and quick to assist and the rooms had a wiew worth paying for, specially the ones on the top floor.
Rooms were clean and newly remodeled. Breakfast staff was good and the food was great! Two small pools were okay, the infinity pool had an amazing view!! The people working at the front desk did not seem friendly upon check in! I need assistance with their phone system (to dail an outside line) they would not offer to help. Upon checkout we had to wait over an hour for the staff to check our room.... This happened throughout our stay in Tailand but usually only took 5-10 minutes. This hotel made everyone wait for over an hour. Terrible.
A good hotel with good staff. It is easy walk to long boats and at night is the start of the restaurant strip. They did give us single beds to start with but upgraded us after 3 nights to honymoon rooms with queen bed. They said that we did not specify queen bed but we booked a double and assumed it was going to a double bed of some sort.
We got the room for two nights for 5000 thb. That was a good value, because the hotel seems more than a three star one.
We stayed at the honeymoon deluxe room. It is a comfortable and spacious room with nice seaview from the balcony. Will strongly recommend to our friends! Need to climb up 3 storeys to our room.
Stayed in a honeymoon suite room due to free upgrade, and indeed the room was so suited for our honeymoon trip. Staff were friendly and helpful. Went all the way to arrange a honeymoon setting for our room and prepared a cake for us though we informed only on the day of our arrival. Food wasn't that great
The spa and the room
i like the honey moon deluxe whit super view on Krabi and swimming pool and the Jakuzzi on the room,hotel take us from airport for only 700 bath.very good breackfast, we ask and she give us the best room for same price. don`t have elevator, can are problem for person that have problem to walk
The nice garden and pool view of my bedroom. The staff very helpfull and friendly. Be careful not to have a bedroom looking on the street if your are noise sensitive :in front of the hotel, there is a bar playing very loud music and staying opened till 2 am in the morning : impossible to get asleep!
the room was beauttiful we had the deluxe ocean view and the view was spectacular the room was kept spotlessly clean during our stay the hotel is very central with shops/restaurants very close by and the swimming pool was a decent size there is no lift at the hotel and there are lots of stairs especially to the ocean view rooms someone with limited mobility would find this hotel unsuitable also the bar opposite the hotel can get very noisy with loud music continuing to the early hours this is not the fault of the hotel but it did affect our stay as we had to use earplugs to sleep
I must confess I was pleasantly surprised with the personal approach of all the staff (including the Executive Manager who has been extremely helpful and kind) and the sophisticated atmosphere! If you go to Ao Nang you must stay in this charming hotel. The one thing to improve (and fast) is the English level of the local staff!
it was the best hotel in a very good prise.you may read about not have elevators but the scenery ant the rooms were perfect.go there and you see
We booked this hotel as a layover hotel - because we arrived too late to catch a long boat to Railay Beach. This is a lovely place. It's on the main drag, and we checked in at night - so it wasn't until morning when we went to the interior courtyard, and saw the view of the water from our balcony, that we saw it's lovely secrets. The staff are so lovely and helpful. Since we had attended a wedding in India earlier, we had lots of extra baggage that we didn't want to take to the beach. The hotel was happy to check them for us for five days.
Excellent service, warm people, clean, excellent breakfast, near the center but far from the noise, good facilities. The rooms that are in the back have a view to an empty yard. Better insist on the pool view. no sea view.
Very friendly and attentive stuff, good food, well locatet and cool rooms!!! We enjooyed our stay very much. K̄hxbkhuṇ kan to the entire crew!