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Easy walk to city center; swimming pool is outstanding, well maintained and clean water; breakfast menu had Filipino and foreign items available (the omelette is terrific...). Quiet and relaxing location off the main street but only a short ride from the airport. Hotel sent a van to the airport upon arrival and took us back at our requested time. Hotel staff couldn't have been nicer and tour coordinator got us on the Underground River Tour with only very short notice. Due to the popularity of the Underground River Tour, it sells out, so book early!!! Wifi worked Well in lobby and restaurant, ok in our room and pool area; but staff reported that there is no wifi for some rooms.
tour availablity promised airport pick up did not happen!! waiter in restaurant not attentive staff in general unattentive...most on facebook rather than doing there jobs.
Beautiful green flowing plants and trees,very clean and friendly staffing! excellent location walking distance to local eateries and safe. that there was not complimentary coffee in the morning,dining didnot open until 6am
the staff were amazingly kind and attentive and more than happy to assist with any questions. no complaints, this place was amazing!
Wonderful staff. Comprehensive facility. Large rooms. Quick room service. Efficient check in and check out. Tour agent was very professional. No coffee/tea in room. Weak showers. Transport overcharging.
I loved my stay there. It has nice pool, jacuzzi, water chessboard. The room was very very nice. Very nice!! The hotel was quit. I slept very well. I felt clean and safe during my stay there. A little far from city but always had tryks available for travel. Cost of transport a little more and night fee was a little more also but not a crazy amount. Food in restaurant was over priced for the area. We ate breakfast there only.
You are treated special. The entire hotel staff is not only very friendly, they are helpful. The hotel grounds are in top shape. Nice pool. Romanitic setting. Their travel desk helped me to see the Underground River and other tourist destinations. STAY HERE!!! I cannot think of one
Staff were excellent and friendly. Very attentive. Not walking distance to shopping and the beach. Excellent location if you want to be near the airport.
Rooms, pool, and sand bar were fun. Late check out was complimentary. Only spa offered was an in room massage. Cost was about 3-4 times the going rate of local spa's and there were no options. High taxes and fees on the room as well.
EVERYTHING WAS VERY NICE AND THE STAFF IS VERY GOOD OUR TV BROKE AT 10;00 PM AND THEY REPLACED IT IN 15 MIN WITH A NEW ONE THE FOOD IS VERY OVER PRICED IN THE RESORT .WE WENT OUT EVERY NITE TO EAT IT WAS 3 TIMES THE PRICE,COMPARED TO THE TOWN SPOTS
The hotel was very nice, and the location was amazing! The issue I have travelling from one island to another and also different hotels, this one lacks attentive staff and just poor customer service. The was ok but could be better.. also when dining in, the food takes a long time!! Already explained.
The staff is very attentive, and knowledgeable. Lots of activities for fun seekers. Zip line, Mangrove boat tours, Underground River tours. On either side of the resort sre poverty stricken areas, but we always felt safe. The Philippino residents are extremely friendly. The floor in our room seemed to be almost slimey. Not sure if it was just from the humidity or from cleaning product residue. Air conditioner worked very well, the bed was very comfortable and the bathroom was nice.
Pool Terrible wifi that hardly worked and slow if it did, poor travel assistance, bad restaurant we got undercooked food
availability of shuttle service hidden fees added upon check in and no reimbursement for room on early checkout. recommend Astoria which is much nicer for the cost. location resembles a swamp due to mangrooves and oceanview side not really a beach
The staff was accommodating and were somewhat flexible when I needed to make last minute changes to my booking. The staff was really nice and attentive. The rooms were inconsistent, I changed rooms a few times and sometimes there was a bottle of water, sometimes there was not. Also the same applied to towels, they would sometimes leave towels and coffee and sometimes not. I think the biggest improvement they can easily make is the cleanliness of the rooms. There were old coffee spills on the tv counter that could have easily been wiped down. Also it looked like they only swept visible parts of the room so areas like behind the door were missed and there would be hair and dirt when I closed my door. The surprising part is there was always 5-6 staff members at the front desk and at the restaurant just standing there and hanging out. So the lack in cleanliness was not due to lack of staff. I think management could redirect staff and set a higher standard for cleanliness when things are slow.