Hotel is top of the line everything is beautiful. Be aware of ocean front only rooms. You get 1/3 ocean view and 2/3 abandoned wild land that is very unpleasant to look at ( dirts, random parked cars with loud drunkards who kept stairing at hotel balconies). When we tried to change the room, the customer relation agent had a tantrum and I had to steer him away from it, even though the hotel was almost empty. We chose to have a massage the next day. I can't get over the fact that they charge top dollar for 80 minutes relaxing massage, which is delivered by a very incompetent staff who we felt had no clue to what they were doing ( my wife and I were very disappointed with the quality). The Spa is extremely clean and luxurious, it just lacked a competent "masseur" who will make it worth the 180 dinars. Although they were very polite, just did not really know how to stimulate stressed spots. Breakfast was extremely good with a wide variety of good quality food. very friendly and accommodating waiters.
Russelior is the premier hotel to stay in Tunsia and is well worth the drive to Hammeret. This is a 5 star hotel no questions about it and the staff go out of there way to provide for you and make a point to know your name. Spa was also very good and the beach is very close by. If you have to stay in Tunisa Russelior Hotel is the place.
Impeccable facility with great staff! I did not know in advance that no alcohol wS served on premise.
The hotel is beautifully designed, very unlike your usual Tunisian hotel. Good staff, fantastic amenities and an amazing Spa. They have also decent food at the restaurant, a bit more elaborate than average Some staff members, especially in the buffet restaurant are not friendly at all. They are usually missing one or two ingredients in the dishes compared to what is written on the menu (supply problems I guess but also very ambitious menu with things you usually don't find in Tunisia). They do not serve alcohol and are not clear about this upfront. So for the ones like me who like their glass of wine, go eat somewhere else or bring alcohol with you for consumption in the room
The breakfast and the staff went excellent The hotel is not direct at the beach
The russelior hotel it is one of the best hotel in Africa, the video you see about the hotel it is nothing compare of the luxury you will find there
Relaxed environment, Excellent meals, spectacular views!!
The room and the view was nice, and the breakfast was delicious. One of the front desk men was not very nice to us
breakfast, hotel staff, ground floor ......
the staff were unhelpful and we moved to a better hotel after 2 days as the reception staff were unhellpful we found a better hotel for 64 dinas a night with demi pension and had a very good holiday for the extra 8 days without the problems we had with the sultan. no complaints
all was just fine
We were 2 families with kids aged 10 and 12. The hotel provided such a pleasurable environment and facility with safe, clean, secure and friendly amenities and staff. I m definitely going back We needed some basic Medecine. We had to go outside to find a pharmacy. I would have appreciated they had a nursery in house.
The dinner buffet was different every day, which meant that for people on fb/hb/ai packages it didn't become repetitive eating at the hotel every night. Despite visiting after the peak season (we went in September), the animation team still offered a range of different activities- even if it meant that aqua gym was done with three people! I found that some of the staff were a little abrupt and rude. The majority of staff (especially the waiters) were lovely but the few who didn't want to give us the time of day spoilt it a little.
Light, elegant and spacious hotel with very good food, many activities located directly at the beach. Easy access by taxi to Hammamet and Yasmine Hammamet.
Particularly the hotel staff: very friendly. Very well located, walking distance to town center. ATM's at hand, Internet (downtown, much cheaper than at the hotel), taxis really cheap if one does not want to walk 20 min. to the city center. Some rooms (3rd. floor) have a great view to the Mediterranean. Nice indoor swimming pool (outdoor too, but in winter water temperatures are not really inviting). In the hotel in particular and in Tunisia in general smoking is still allowed everywhere. This makes the stay sometimes a bit annoying, as one cannot find a nice restaurant or a lounge without smokers. They are everywhere. The hotel at least prohibited smoking in the restaurant, but in other places one could not stay long due to the stink of cigarette smoke. This was the only negative experience in Tunisia.
nothinggggg their is nothing to do over 11h pm they close everythimg even the lights , i dont recommend it but you can go at palmbeach its just behind sultan
view from hotel
da alimentação , todas as refeicões eram bem balanceadas com pratos típicos e comida internacional e do spa com massagens muito boas não tinha nenhuma opção de excursão,tivemos que fazer tudo sozinho e a idade dos hospedes muito alta.
Gostei muito do quarto, das refeições e da localização junto à praia.
A posição junto a praia. Este hotel devia levar uma recuperação geral, pois não se pode dizer que seja um 5 estrelas, estado muito degradado.
As instalações. Hotel indica regime TI mas não refere que não inclui qualquer bebida, inclusive água, Logo é TI mas com restrições. O TI é somente o Buffet de Pequeno-Almoço, almoço e jantar sem direito a bebidas. Aconselho mais simpatia!!
every thing was perfect and good.i think i'll try it again in the futur.
friendly staff , nice location no internet in rooms very important
The room was confortable however the service at the reception was disapointed. The Hotel was OK, but the restaurants were not organised. You have to fight to get to the Buffet ,only one buffet for more than 400 customers...The Spa is very expensive and nthing was included in the priceexcept indoor and very hot swimining pool.
nothing he room was so bad and dirty and service was soooooooooo bad no houskeeping fot two days and tv not working , room was full of ants and other insects we complaine but no respond what so ever , i think they are punishing booking.com clints with worst rooms next
The Hotel is a real 5 stars, spacious, luxious, with wonderful pools , 2 for adults and 1 for kids, the private beach is absolutely clean and too comfortable that i didn't want to leave my steps at the golden sand :-) at the price that i got it was a real honeymoon even i couldn't stay more than 3 days, i will go back for more days. excursions are offered by the hotel in good price, and hammamet is the best point to start them. WiFi internet is extra and too expensive, i had to walk to nearby cafeteria for free and fast internet connection. yasmine hammamet is not hammamet, it's just a big touristic area. about 6km outside the city, don't expect to see Tunisia by staying in yasmine, except if u take excursion to the towns around (offered by the hotels or by travel agencies)
Fiquei no quarto 204 de 16/06 a 26/06/2010 e infelizmente o que mais gostei foi de fazer o check out. A única vantagem deste hotel poderia ser o preço da diária, mas como se tem que pagar como extra a Internet, o cofre, a toalha de praia, etc, acaba por ficar mais caro que um hotel de 5 estrelas. A maior animação disponibilizada pelo hotel é "A caça ao colchão" que se tem que fazer para conseguir um colchão para as cadeiras junto à piscina. Às 8 da manhã já acabaram; É impossivel tomar duche sem ser "Escocês" porque a água - a todas as horas - muda constantemente e rápidamente de fria para muito quente; O cofre são 3 Dinares por dia; O simples acesso wireless - só disponível na área da recepção - custa 10 Dinares (5 Euros) por hora. O melhor ainda é que não existe qualquer aviso do tempo disponível pelo que o acesso é cortado sem qualquer aviso; A Iberostar não devia permitir que fosse feita um "Inquérito sobre a satisfação dos clientes" durante a refeição e com os responsáveis a pressionarem os inquiridos para darem "Muito Bom"
the staff were very good indeed its a little dated
Everythings went fine and at excellent quality level. Good location, available staff and marvelous smart restaurant on the pelouse with sea view shuttle airport / hotel : a little bit expensive
room is very clean. was quiet. restaurant was very good. pool great for winter. minibar was empty and nobody put something into minibar.
The water temperature and pressure where not stable during showers. It didn't matter if it was morning or night. The double room consisted of two twin beds pushed together, and the sheet set was for twin beds, only the comforter was for a large bed.
Calme and relax
Only the swimming pool ... ... All other things
We were on last flour , AC not working and room was very hot , the corridors to the rooms on top flour were so smelly ... once told the staff about the room A/C, they just said it should be working !! and no action ! The front door claims that the hotel is 5 star, but I give it a 2.5 to 3 start hotel max ! The entrace / loby is nice and appealing , the food was not bad also.
the kidness of the staff the lack of distractions or entertainement in the evenings
Very good value for money. All the staff was great. Good food and excelent facilities.
the beach is great, the hotel and the rooms are luxurius and reflect the arabic architecture, nice breakfast the hotel staff was not very polite. beware of the prices!!!
Nice place though very very expensive and they tried to rip me off with a pre booked taxi back to the airport.. see above
Enjoyed my stay there, but again, I'm not very picky when it comes to Hotels. AC was really bad