Quer guardar como a sua moeda permanente, ou apenas nesta visita?
o front desk é horrivel e funciona muito mal
A localização e a dimensão do hotel são impressionantes, assim como o gigantesco aquário dentro do hotel, que é do mesmo tamanho ou maior que o do Oceanário de Lisboa e tem um tubarão baleia entre os milhares de peixes. O Aquaventure e o "Lost Chambers" estão incluidos na tarifa do quarto, o que para duas pessoas implica logo uma poupança de 600 dhs. Boa relação qualidade preço na época baixa (Jun a ago), embora o pequeno almoço não esteja incluído. Os funcionários são impecáveis. Os restaurantes são excelentes mas em relação ao hotel têm má relação qualidade/preço, principalmente o Ossianus, 3 estrelas Michelin)que apesar de bom e ter vista previligiada para o aquário, tem um preço que ronda os 200€ por pessoa. Tem opções de restaurantes mto mais acessiveis e de boa qualidade para familias. é um hotel enorme, pelo que mesmo em época baixa tem centenas de pessoas nas piscinas e restaurantes e milhares no Aquaventure.
A ampla área de lazer e alternativas excelentes de restaurantes Café da manhã incluso na diária do hotel
Serviço irrepriensivel, excelentes condições. Melhor parque aquático da Cidade. Impressionante aquário. Pena a praia não ficar voltada para o mar mas para dentro da palmeira.
estrutura do hotel / beleza / atendimento / qualidade dos restaurantes gostei de tudo
Da exuberância do hotel, dos patques aquáticos, dos restaurantes que são realmente maravilhosos, além da galeria de lojas.
Gostei do Luxo, do conforto, da decoração/design, do atendimento, do espaço exterior, das piscinas, das parias, do parque aquático, do lost chambers, do big aquário... Melhor é impossível!
bom servico e bom pequeno almoço e perto problemas com elevadores, pouco pelo tamanho do hotel,neccesite mais 2
Do quarto, era bem grande e espacoso. E tudo em bom estado!
Tranquilidade e conforto
Do quarto em que estive hospedado e do pequeno almoço. O ginásio também me pareceu jeitoso. Devem ter mais cuidado com a limpeza dos quartos. No primeiro dia em que estive hospedado o espelho de cortesia estava sujo com pelos de sobrancelhas.
Gostei da localização, bom para compras, é muito central, o atendimento é bom
Atenção dos Funcionários
Creio que o que apreciei mais foi a comida, bem confeccionada e muito agradável.
Tem um pequeno almoço muito bom tendo em conta o tipo de hotel Os quartos estão sempre muito frios e não dá para desligar o ar condicionado
Os funcionarios eram muito prestaveis. Houve muita confusao relativamente a reserva do ultimo dia. A booking .com dizia que o hotel nao respondia, o hotel, dizia que nao tinha nenhum pedido na booking.com
near exhibition center,close to downtown,near train station. old furniture,specially sofas,windows can not be opened,result in smiley smoking floor.
room toilet the hotel staff was using the same elevator that supposed to be the clients so they distirb us a lot
Being offered suitable accommodation at an excellent price in a City where winter prices are substantially increased during the tourist season. The rooms were generous and very comfortable. We had a seaward facing room and as such were subject to the background noise of the Metro. In the future I would request a rear or side room instead.
the bed mattress was hard
Big room Bad smell in the room
Road maintainance arround the hotel
staff car parking
Ease of use and accessability to road network
Price for value given nothing
It is not clean enough,Furniching was very poor in the room.
A simpatia do seu pessoal, o conforto do quarto, o seu ginasio e spa. Achei muito aborrecido todas as obras em frente do hotel e ke fosse necessário apanhar um taxi para atravessar uma simples estrada para o shoping mall o que me mereceu desagradáveis palavras de alguns taxistas, apesar do hotel não ter culpa pelas obras devia ter providenciado um transporte para o shoping. Também achei o pequeno almoço muito fraco para um 5 * no seu conjunto este hotel está mais para 4* luxo do que para 5*
LOcalização e o atendimento.
tudo excelente, fiquei satisfeitissimo. precisei impremir um documento de apenas 3 folhas paguei 15 derhams, não e pelo valor e claro, mas pelo preço , deveria ser gratuito, eu acho (quanto custa uma folha de papel sulfite A4 ?).e um detalhe.
Excelentes condições para trabalho ou lazer.
The clubs and shisha were fantastic. The food was delicious. If your a Marriott Rewards member the club was amazing. If you don't have Marriott Rewards the wi-fi is expensive. If you do, it's free!
I liked the cleanliness of the hotel and how friendly the staff was. Also, 37th floor buffet was a great deal. Hope they don't change it down the road. Definitely a 5 stars Horel. The card system. My friends stayed in a different floor and someone always had to come and get me or I had to go get them. Elevators take sometime but nothing major.
Excelent facilities / Wide variety of breakfast / strategic location / Wifi available for free / friendly staff Busy hotel but well handled. Sometimes it takes about 10 to 15 to get your car infront of lobby.
Design, quality, cleanliness, choice of high quality & gourmet restaurant, amazing staff and top service - No free wifi - Lack of quality featherless pillows
I enjoyed the views and meeting the staff Velocity Sports Bar poorly designed and managed. Waiter gave me old menus with written notes/scribbles on it. Prime 68 a poor bargain; food only slightly above avg and I was seated away from the view. Why go there for an inside seat? Valet parking a completely under-managed - poor construction of on/off ramp to hotel. Waited 15 minutes for car to brought out. Breakfast Bar not large enough to accommodate full-hotel; off-ramped to Kitchen 6 where the food and service were below average. Bad scrambled eggs, baked beans, and latte'. Just awful.
Staff was very accommodating to request. The hotel had a delicious breakfast buffet every morning. Central location with complimentary shuttle service every 30 minutes to the Dubai Mall.
A localizacao é excelente ,em frente a praia,e muitos restaurantes e bares ao lado.
Minha estada no Sofitel foi simplesmente perfeita. O atendimento desde o check in foi impecável, a localização do hotel é magnífica (a mariana é o melhor lugar para se ficar em Dubai), os quatos muito confortaveis e a cama é maravilhosa!!!
very nice romantic loby soicialy at night restorant and very quit the smell of the room fulled of tabbaco
this is a new-build hotel built in early 2015. The materials for the room are excellent with special floor tiles good quality carpet frameless glass shower doors and Granite bathroom countertops. Some interesting features are there it has electronic light switches which basically control the lighting through a scene which is very interesting and cool. The view of the creek is amazing. I used the pool which was great as well as a poolside bar where you can drink smoothies while sitting in the pool. The gym was excellent. valet parking is free if you are a guest which was very convenient.
STAFF VERY FRIENDLY AT RECEPTION AND BREAKFAST BUFFET.CONVEIENT LOCATION FOR EMIRATES MALL.EXTEREMLY CLEAN AND COMFORTABLE ROOM.OVERALL I WAS HAPPY WITH MY STAY AND I DONT MIND TO COME BACK IN THE FUTURE. CHECK OUT TIMING AT 2PM WAS GIVEN EASLY. FOR ARABIC VISITIORS I THINK MBC TV CHANNELS ARE IMPORTANT ALSO I RECOMMEND MORE STAFF FOR CHECK IN/ OUT AS THE PROCESS WAS A BIT SLOW.YET I DONT MIND COMING BACK ,OVERALL I WAS TREATED WELL AND I WAS RELAXED DURING MY STAY
It wa dirty!
the food varaity at the resturan i left my room at 8;00 am & return at 02.00pm the room was not clean yet then the cleaner come withen my stay at the rom
Its normal nothing specific The voice & sound move from room to room
The conference I attended, the bath room design, TV sortiment and the swiming pool. Bed lamps as in many hotels not made for reading in bed. Later check out than 12:00 would be appropriate.
*Customer service: Excellent from check in to check out. *Cleanliness: Everything seemed so clean and polished. *Room Service: Every order was perfect.
most thing i like about the hotel is comfort and luxury. i did not like about the hotel the cleanliness was very poor.
everthing was perfect. the staff was outstanding. especially the front office manger tarek help us a lot. we are travelling a lot and it was our best stay ever and we will come again.
I liked the hotel facility and the service standard. I didn't like the food smell in the hotel lobby
The staff were great. Especially the team that cleaned the rooms They would not adjust my rate to what everyone else was paying at the conference because my assistant used booking.com. It may prevent us from using it in the future
The hotel club floor is clean and luxurious and staff are friendly and attentive The noise from the Octoberfest tent spoiled our stay completely. We complained to the GM on leaving but as yet no reply. Noise continued after 12.30 at night. We couldn't hear ourselves talk & we were on 11th Floor!
Great location, service, amenities. Wonderful spa facilities. No free Wi-Fi in the rooms. I mean, come on... it's 2015.
The beds were comfy and plenty of towels in the bathroom No hot water in my room , the breakfast buffet was terrible we didn't bother going the next day , no hose in the bathroom next to the toilet for washing , the toilet flush broke on the last day
Complementary Snacks in the afternoon and complementary soft drinks in the mini bar. The modern design and functionality with the buttons. Friendly and helpful staff in general. Shower wasn't working properly and no signs to show which side to turn the knobs . It took a long time to figure out which side was hot because the cold side would begin hot . Then, it kept switching in the same minute from hot , to very hot , to cold , to very cold. I hope it gets fixed. Breakfast buffet and Lunch buffets were not as rich as I expected , salads and starters were poor in both. Too much focus was on Asian/ Indian food as opposed to Arabic food and basic starters in both breakfast and lunch . Lunch buffet in the first restaurant walking distance from the hotel was less than half the price at the hotel with much much better and richer choices. One of the employees in charge of service counters of one of the seminars/courses on the Mezzanine flour was rude yesterday. I went by mistake to their service counters and she asked me to go to the other service counter for refreshments for the course I was taking so I said okay, I'll take a plate from here and go to there and she said no ma'am, I said you have a problem with the plate too ? She said yes and in a very rude way.
Good location and very clean. The staff is not very knowledgable about the outside attractions/locations and how to get around; which didn't bother me. But they don't even know what other facilities they have inside the same hotel building. For example, they serve breakfast in a restaurant on first floor. I missed the breakfast one day and a member of the facility told me there is another restaurant in the same building and she told me the approximate location - she asked me to ask other facility members as I walk toward that location so they can help me find it. I tried asking many and spent about 15 minutes looking for that restaurant. I got many answers like "there is no such restaurant here", "the restaurant is out side the building, but in the same compound". Unfortunately nobody was able to guide me to the other restaurant. Finally I walked to the first person who informed me about the other restaurant and she took me there. So I believe it is important that they train their employees on what other facilities they have in the same hotel / building and may be equip them with floor map of the building. Good place and very clean. The location is very convenient and close to the airport.