Localização no Mall
A limpeza , gentileza e as boas vindas quando se retorna ao quarto, antes de dormir com musica ambiente, meia luz e o recado escrito na tela da TV. Sim. Como estávamos em três adultos, um ficou com o sofa cama que é totalmente desconfortável. Na reserva, quando é aceito 3 pessoas no quarto, deveria de ser mais explícito quanto as condições que ficaria a terceira pessoa, na hora da reserva no booking. Tentei contado com o hotel, por e-mail para saber maiores informações, mas não obtive resposta, apesar de ter escrito em inglês. Achei muita falta de atenção.
Por ser dentro do shopping-mall of the emirates
Great location. Easy walk to the Mall of Emirates where I could catch the Hop On, Hop Off bus. Felt safe as I was a woman traveling alone. The atrium, open air style of the hotel cause the noise to travel making it difficult to get work done while in the lobby. Noise could not be heard in my room. On checkout, babies were in the lobby crying making it very unpleasant place to be.
Location The room sairvces
Location not convenient to tourist attractions Room carpet not clean This is not a 5 star hotel Poor parking arrangement
Stayed in executive suite. Loved the room. Love that all the lights were remote controlled. Room service and cleaning services were great. This was supposed to be a five star hotel, and that it is not. It is maybe a four star at best. It's great if you can can get a discount online, but not paying full price.
Don't offer breakfast included. Bad service in the check in.
Nearest Emeirat Mall
This guest did not leave comments about this hotel.
perfect reception. modern accommodations
it was clean Wasn't aware that the breakfast wasn't included even though on the hotels site all rooms come with breakfast. I also wasn't pleased by the policy of having to provide a certain type of ID for my guest even though the room was in my name.
Everything is perfect the location , the staff , the apartment is great and clean only one thing that happen to us :1- delay of the taking the apartment , and the delay for our lagged.
I liked the staff who were professional. The suites were big enough, clean and comfortable. In my next trip to Dubai, I plan to stay there.
the room was very clean and comfort with modern decoration and a beautiful scene on Burj Alarab and Sheikh Zayed road Nothing
Room design It was bad experience, the hotel’s location is difficult to find ,
It's definately not a 5 star place. It doesn't have the staff and facilities to be a 5 star. I would rate it between 3 and 4 stars. Big problem with getting around and finding taxis there. Would not go back there.
I like the design of the room. it had modern and stylish furnitures. it was very clean room and provided with everything that guest will need such as, full kitchen, DVD,TV and iron. i had trouble with elevator, cause you should show your room card in the elevator otherwise it won't get you to your floor.
Do apartamento, muito bonito.
Dos restaurantes, da piscina, da saúna e dos serviços.
Nada Pobre hotel
Hotel muito limpo e pessoas simpaticas confortável, cama muito confortavel, é um pouco mal localizado, longe dos locais importantes e a internet é cara e paga-se por entrata + min
O custo benifício
Rooms & the location of the apartment. Breakfast
The location of this hotel is really nice because it's not far away from Emarits Mall just 5 mins walking Well inside the room there's no WiFi just LAN cable for free of charge but in the Lobby they have WiFi but you have to pay for AED 20 per half hour it should be free of charge like other hotels
Nice decor and ample room space & facilities. Parking was great. Restaurant food was not bad and affordable. Hotel staff should be lenient on check out time esp if you arrive after midnight.
The Health Club was very good, and the thai massage lady was exellent The time it took to check in and check out - it was too long. Also, staff were not clear about breakfast charges in the first instance. The hotel was busy and I was asked about three times when I am checking out - I found this very annoying especially as it had been previously agreed that we could check out a lat
The location and spacious rooms. The maintenance as one of the floor tileswas broken and not fixed properly.
To be able to cook our own food in the apartment and the location near to the Mall of Emirates. Not much choice at breakfast.
the service was too slow. Hard to get Taxi or transportation. They should have transportation to and from The Mall of Emirates because the Taxi drivers cause a lot of troubles taking us there because it is close to the place.
Bad hosptality by reception steam bath not valid
The hotel is well suited to short breaks in Dubai. The room was a good size, well equipped and easily accomodates 4 adults. It is within walking distance of Mall of the Emirates and an easy car journey from the beach and Wild Wadi. The road system around the hotel is frustrating due to the one way system and poor signing. The hotel would be better served if it could place a small sign near the traffic lights down the street (not unlike the hotels in the marina area).
The Ramada Chelsea Basha hotel was excellent in service and cleaness . It was a new hotel and the emplyees' service was very good and I would like to recommend the hotel to other people. Nothing inconvenient. The service was better than 5 star hotels.
The reception staff are not so friendly. I have asked for extra door card for my son and did not get it throughout our stay (5 days).No flexibility to extend the checking hour time for one more hour.
Modern decor with nice sized rooms and very comfortable double bed. The hotel staff were friendly and efficient. A short walk from the Mall of the Emirates is convenient for shopping. Extrememly happy with our choice of hotel for a short break. Nit picking really but would have liked to have Bath Robes for the two of us and the towels were functional rather than luxurious. More like the sort of towels you would get in an Ibis motel.
Friendly staff. High Speed Internet. Very restricted browsing facility.
After being at a golf tournament all day, to sit out on our balcony to have a drink and recuperate was special. Also the black-out curtains gave us an excellent night's sleep. Needed a night-light in the bathroom - because of wonderful black out curtains, got lost finding the bathroom. No negatives as hotel was perfect
overall its just fine * a/c switch off automatically after some hours ,, its so annoying. * few valet drivers for park / bring car ,, even i have to go to my car myself
The price was reasonable The bad smell in the toilet despite the remark we make the first day. The access to the underground parking is too narrow for SUV
The hotel was right near the mall of the emirates so is good for people who want to shop. Unfortunately I was confirmed an early check in via booking.com and when u arrived at the hotel, after 17 hours of traveling, they knew nothing of it snc told me I'd have to wait 5 hours until check in time. I was not impressed and stressed that rk rhe ndnger who finally found me a room
Very good for family Good position
The hotel was practical and it was nice to stay there. Breakfast was good and Swimming poola and sauna works. A little bit the challenge to find it. New hotel in Place...
Cozy Hotel with friendly staff.. Not really!
Convenient location , excellent value and good service nothing to fault
if i came again to Dubai, i will stay in same hotel the internet connection only
romm facilities were excellent breakfast selection was disappointing.
Staff, location, facilities
i liked the location and loved the design of the rooms they're deffinitly much better than others in dubai, i would stay there again for sure. the one bedroom was great but when we moved to the 2 bed (2 adults and 2 children) it clearly had more use they need updateing, and when we all used the showers the hot water finished on me :( also security was not top notch although dubai does not have a security issue as in europe. as are quality of services in general
Really I like the hotel for these reasones :The value of mony, car parking, the design and the Spacious of the room and main advantge for family it's have two bathroom The interenet not free
good rooms, clean, nice staff Location - was difficult to find
Great value and conveniently located once you work out how to find it (equidistant from Lulu hypermarket and the Mall of the Emirates) Probably the best value apartments in Dubai. Don't expect a room with a view unless you like looking at construction sites...
the Staff where really helpful. the rooms are great. It needs hotel wide WiFi (free WiFi available in hotel lobby only). LAN available in room on request.
location behind the mall of emirates hard to reach !!! the roads did not finish yet
metro location & space washing the dishes
Rooms are cleas and spacious,staff are so cooperative,location is great In room wifi doesn't work AT ALL
The suite was great. The beds were very comfortable. No tea/coffee in the room. No wi-fi in the rooms
The ambience, room sizes were huge, clean and tidy, no fuss, helpful staff
Comfortable stay at a decent location for a decent price
Quite. location near Metro station. I didn't like the cleanliness of our room. The cleanears have no experince and no body to suprvise them. Always they miss things and you have to call after it.I didn't like the size of the room. I have two bedroom apartment which was very small. The main problem is the wrong design. The washing macine room is bigger than the bathroom!
location... quite place... private parking... there is a swiming pool and jim but i didn't use them... nice lobby... close to metro station ...convenient for family... the furniture is used by very clean... No nearby Supermarket... when i use the tea and the coffee they've never put new ones... they didn't clean my room 2 days in row . one time because i left 5:30 PM and the next day even when i left 1PM. So i had to call them every day to ask them to clean my room... no WiFi just wired internet... Even if they clean the apartment they don't wash the dishes...
very quite place. near Emarat Mall, Nakhla, and Mareen Mall. big Parking area. High Price. no breakfast. no WiFi. No 3 bed rooms Apartment. No nearby Supermarket.
The room The dried fruit ball and drink on arrival to check in desk The front desk staff were friendly, professional and spoke good English Night club noisy Next door baby crying and father singing Telephone needed technician to visit the room and then go back down stairs to make possible to call inside Dubai Reported maintenance issues three times and was promised a call back by duty manager, no call nor message: 1- shows glass door coming off its rails can fall and break 2- Mirror light in bathroom not working 3- shows is moldy on the inside. Internet dies at times. they reset it once ok for a while then slow again No plastic bags for laundry Room access card slot which is the first thing you'd see in the room, was either dirty or had marks that looked like dirt. Small flies/insects coming out of the drain opening in the middle of the bathroom. I extended by phone one additional day and on arrival by one day, the room access card was not updated and had to come down the second day to sort the card out, wasted trip after a working day.
kitchen, bedroom and complimentary breakfast option We didn't like the fact that we had to pay for internet facility
The rooms are spacious, clean and well laid out for a family or extended stay. They have an onsite mini-mart which is great and they allow deliveries so the food options are extensive. Connected to the Metro and right on the SZR Highway so great location. The hotel can get VERY busy and as such, its constantly crowded, noisy and getting an elevator can turn into a 15 minute affair.
Staff friendly and very helpful very luxurious for the cost I know where I'm staying when I visit Dubai No wash cloths in the bath room just body and hand towels
We loved the hotel. It was in a good location near the Mall of Emirates. The Sharaf DG station a NYC block away from the hotel. We had a 2-bedroom suite. It had everything...a full kitchen with a large dining table, each bedroom had an ensuite bathroom. I had a queen bed in the master and my niece had 2 twins in her room. Oh, off the living room there was a 1/2 bathroom too. We didn't use the restaurant but room service was good and quick! We did stop by the cafe a few times. Each time my latte was perfect and the pastries were good. The staff were all friendly and helpful (with one exception see my dislikes). I'm use to a comfy bed at home and their bed is very firm. I didn't have the best sleeping experience. Also, the wifi access was hit or miss (the hotel mgr says they are working on this). Don't use the hotel taxi, it's a ripoff!! We asked for a cab to Aquaventure and was charged 60 AED. When we return using a regular metered taxi the rate was 24 AED. I didn't like the feeling of being taking advantage of because we are tourists.
The warm welcome everything was fine
Big apartment, nice swimming pool and very clean
The hotel staff were very professional and helpful no matter what time of day it was. The cleaning staff were exceptionally friendly and courteous. The internet situation was lacking. I prefer wireless internet because I use an iPad and an iPhone. When the only option is an ethernet cable, that rules out my devices. If the hotel wants to promote the fact that they are leading in technology, they should offer wireless internet. I understand not everyone in the world expects that same service, and it was not a big problem at all, but it would have been a nice feature.
Excellent services and very nice hotel.
Location was very good. Near Mall of the Emirates. The rooms do not look like the pictures in the website. very small rooms, no carpet in the sitting room which gives it a depressing look. AC was not working properly and it was hot out side. The room was full of flies. Although we have informed them that we will be checking in at 9 pm, they still didn't take the hassle of putting on the AC's and having the room cleaned from flies. Not worth the money we paid. AED 1258 excluding taxes for two nights.
I like the spacious apartment, makes feel like home. I recommend it for family with 4 to 8 persons travelling with a car. the location is near the Mall of Emirates.
New & very nice hotel Room service little bit lazy