Os funcionarios eram muito prestaveis. Houve muita confusao relativamente a reserva do ultimo dia. A booking .com dizia que o hotel nao respondia, o hotel, dizia que nao tinha nenhum pedido na booking.com
Excelente vista da cidade, perto da estação de trem, excelentes funcionários, excelente ambiente
Gostei da localização, bom para compras, é muito central, o atendimento é bom
Do quarto, era bem grande e espacoso. E tudo em bom estado!
Tem um pequeno almoço muito bom tendo em conta o tipo de hotel Os quartos estão sempre muito frios e não dá para desligar o ar condicionado
Creio que o que apreciei mais foi a comida, bem confeccionada e muito agradável.
Ele definitivamente precisa de ser I ntrodução, remodelação
Atenção dos Funcionários
Tranquilidade e conforto
bom servico e bom pequeno almoço e perto problemas com elevadores, pouco pelo tamanho do hotel,neccesite mais 2
Do quarto em que estive hospedado e do pequeno almoço. O ginásio também me pareceu jeitoso. Devem ter mais cuidado com a limpeza dos quartos. No primeiro dia em que estive hospedado o espelho de cortesia estava sujo com pelos de sobrancelhas.
very nice romantic loby soicialy at night restorant and very quit the smell of the room fulled of tabbaco
this is a new-build hotel built in early 2015. The materials for the room are excellent with special floor tiles good quality carpet frameless glass shower doors and Granite bathroom countertops. Some interesting features are there it has electronic light switches which basically control the lighting through a scene which is very interesting and cool. The view of the creek is amazing. I used the pool which was great as well as a poolside bar where you can drink smoothies while sitting in the pool. The gym was excellent. valet parking is free if you are a guest which was very convenient.
The conference I attended, the bath room design, TV sortiment and the swiming pool. Bed lamps as in many hotels not made for reading in bed. Later check out than 12:00 would be appropriate.
Its normal nothing specific The voice & sound move from room to room
*Customer service: Excellent from check in to check out. *Cleanliness: Everything seemed so clean and polished. *Room Service: Every order was perfect.
everthing was perfect. the staff was outstanding. especially the front office manger tarek help us a lot. we are travelling a lot and it was our best stay ever and we will come again.
The staff were great. Especially the team that cleaned the rooms They would not adjust my rate to what everyone else was paying at the conference because my assistant used booking.com. It may prevent us from using it in the future
I liked the hotel facility and the service standard. I didn't like the food smell in the hotel lobby
The hotel club floor is clean and luxurious and staff are friendly and attentive The noise from the Octoberfest tent spoiled our stay completely. We complained to the GM on leaving but as yet no reply. Noise continued after 12.30 at night. We couldn't hear ourselves talk & we were on 11th Floor!
the food varaity at the resturan i left my room at 8;00 am & return at 02.00pm the room was not clean yet then the cleaner come withen my stay at the rom
most thing i like about the hotel is comfort and luxury. i did not like about the hotel the cleanliness was very poor.
I travel a lot and get to see many hotels, at this hotel they have thought about everything. Perfect place, very nice rooms, service impecable, love to come back!!!! Bravo!!! Being about 10 away from the city, location is Ok
Staff were very good and the service was also very good I did not think it justified the price
The room was fantastic! The staff were great and the pool, pool bar and restaurant were all really good. We stayed there as part of our honeymoon and the staff went the extra mile. We checked in at around 3am after flying in from Mauritius and the hotel, knowing we were on honeymoon laid on Champagne in our room and rose petals on the bed and around the bath. Only slight things. The room rate has an additional 10% tax but also another 10% gratuity which I haven't come across before and personally think is far too high. I like to tip 10-15% on extras but not on a room rate. I can't imagine the staff would see all of this and when else would the size of a tip be greater if you ordered late or in busy periods (both factors which would push up the room rate and therefore tip in this instance).
I like the servece for the staff .. evry body there felling you ,, you are speciale The breakfast buffet is not match with hotel .. need more selction and kind .. the sweet is bigger than ather ..
very bad experience. nightmare . ruined my calibration and my weekend. the worst hotel I have ever been to. I booked to calibrate my anniversary and my wife's birthday. We agreed that I shall check in and after one hour I leave the room to prepare a little arrangement for the occasion and they confirmed that to me. I left the room and returned after mid night and they didn’t do anything in the room and all their promises were not met or delivered. Big disappointment for me and defiantly my wife was very disappointed from me ..
Large rooms with a great view of the Dubai skyline. Unlike some of the other hotels, Raffles includes Wi-Fi in your room rate which I think is the right way to go as most people have internet access at work and home. The staff were very friendly and helpful. It is connected to a large mall and so you have easy access to all the stores and restaurants in it. The metro station is a short walking distance from the hotel. It is definitely a hotel I would come back to and recommend to my friends.
everything was in excellant order
Very fine hotel, as what you would expect from a Raffles, Breakfast was awesome, however, the internet in the rooms was very slow at night, I would highly recommend this hotel to everyone, and I’m planning to take my family there shortly. Internet connection.
i booked signature room and the upgrade it to suite :) - friendly staff- fast check in location is too quite
The size and design of room, the politeness and friendliness of the staff. The view from my room and also the new "Red" bar... Nothing
Overall first class..and they made up for the room not being made up one evening...restaurants very good...proximity to wafi mall very good. No not at all I like the chain
The excellent behaviour from the hotel staff.
A New Hotel an exellent price and location we were all very happy with staff and I would have given this hotel and staff 100% it was spoilt by one member of staff at check out checkout We were all very impresed until check out a member of staff with no knowledge of her role we recieved no reciept for deposit and hotel latter called me some 2 hours latter asking if I had checked out .When asked what the problem was we were told I am new
the room, a suite deluxe, was really big, and comfortable. The view from the roof is amazing, specially the evening, in the swimming pool. It was not easy to find the hotel, because, when i stayed there, it was brand new, and nobody knew about it, even the Jumeirah beach hotel concierge. some technical problems due to the youth of the hotel (bath leak, TV settings), but no big deal
What i liked was the staff were very friendly,helpful and the location was excellent it was in the santer of the city. The housekeeping didn't clean the rooms very well.
A really nice hotel. The staff was very grienend. The room and the pool were very nice. The view was amazing.
Was a great hotel and excellent value for money. Staff were very friendly and accomodating.
There was no no-smoking room when I arrived, but I was offered a room in the exective floor for the same price. Laocation was very hard to find driving from airport and from diffrent part of the city.
Everything was great and all staff took pride in their work. NO!
everything was okay, thanks to all staff nat at all
Hotel Taxi was too expensive. I asked driver how much for the trip and was told several times, "How much do you want to pay?" This puts the quest in an awkward position and typically results in over paying the fare. Very unprofessional and the hotel should STOP this practice. Otherwise great hotel.
Nice large executive room Hotel lobby was under refurbishment, without information to guests. Workers were running with mask protection while front desk employees and guests needed to withold the paint smells. In Executive Lounge no availability of drinks etc. only at check-out found out that they are available on request during Ramadan. You feel everywhere that hotel management is very greedy.
the location of the hotel was v.good and not in crowed area The house keeping every alternative day , I will recomended if its every day will be much batter
I actully like the swimming pool I didn't like Gym
good value for money n.a.
location and cleanest mini bar is very expensive
Quitence of the hotel Housekeeping was only towice a week.
Shower was nice I had to pay unexpected money on check in.
The hotel had a nice lobby and fairly good selection of restaurants on site. We were charged a AED 200 deposit on arrival and were told that it would be reimbursed when we checked out. After reviewing my cc statement, this reimbursement never happened. Location isn't ideal. Definitely not a 5 star hotel.
Location was prime. rooms were clean. Slightly older in terms of decor and furnishing the club/DJ nights at the hotel, keeps the front of the hotel overly crowded and during that time valet becomes difficult. Had to park the car myself (which is not a problem) but to wait for all those who came for clubbing to park slowly and jam the parki
location was great. within driving distance to everything The room we were given was over the club house which became apparent at night--loud music. Be selective about the room you get assigned. Don't be afraid to ask questions.
Location.so many restaurants around the hotel in five minutes walk.especially there is a Chinese restaurant with good taste and price.the hotel has free shuttle bus to the kite beach and Dubai mall The swimming pool is a little bit small
The worst hotel in Dubai. The rooms are dirty. The staff is not efficient. The breakfast is poor and very expensive. There is a lot of noise in the corridors made by the staff. The housekeeping doesn't remake properly the room. It was a bad experience. The worst hotel in Dubai. The rooms are dirty. The staff is not efficient. The breakfast is poor and very expensive. There is a lot of noise in the corridors made by the staff. The housekeeping doesn't remake properly the room. It was a bad experience.
Piscina muito boa no topo do hotel, espaço e conforto do quarto e funcionários muito prestáveis e simpáticos Internet Wireless apenas na recepção e na piscina, Internet com fios no quarto apenas disponível a preços exorbitantes...
O tamanho do quarto e o cafe da manha O cheiro de cigarro no quarto ao chegar.deveria haver a opção de quarto não fumante
O conforto e a ótima relação "Custo x Beneficio". A localização.
Em primeiro lugar, de sua localização, ao lado de um grande shopping center, o que facilita tudo. Em segundo lugar do tamanho da suíte, realmente muito espaçosa.
A localização é excelente assim como a área da suite e simpatia dos funcionarios As taxas cobradas o que encarece substancialmente os preços
Localização central, com ligação directa a um centro comercial, permitindo o acesso a restaurantes e a todo o tipo de lojas, estando também muito perto (2 minutos a pé) de uma das novíssimas estações do metro, que, à data da minha estadia, já estava a funcionar a título experimental. Simpatia e disponibilidade permanente dos funcionários. As suites são muito espaçosas e incluem cozinha, o que é também uma grande vantagem. Só é possível controlar o ar condicionado quando estamos no quarto, mal saímos o ar condicionado é ligado automaticamente. Mesmo nunca sendo a temperatura do quarto inferior a 19º, o risco de apanhar uma constipação é enorme dada a diferença entre as elevadas temperaturas das ruas do Dubai (sempre acima dos 35º) e a temperatura do quarto do hotel.
Location was relatively close to shopping, grocery store for snacks, and misc. items. Free parking. Very live for a younger crowd. Would definitely stay there again. Have to pay additional government tax per day once you get there. Extra $3 per day. But can't really change that.
in the hotel chocorosh and ants
i like the room size ,swimming pools for the kids ..... Smell inside kitchen was not good ,rooms service and food was very bad ,no any child meals ...
good , our boss prefer no
The kindness of the Staff No
car parking the restaurant is not very good service & food
clean, calm, beuatiful. no available resturant or food order after 10:00 pm.
The room was confortable fully occupied the swiming pool is clean with nice design the staff in the reeiption area and in the swiming pool are very helpfull with good custumer services The only negative point during our stay was the breakfat was very poor
rooms, staff, food. its hard to find taxi
well furnished , despite it is located in Dubai close to main roads , but to get to the hotel is not easy , it is away from shops , no near grocery away from taxis , it is like in mid of desert , receiption staff disorganized , they kept my ID with them after I left , I came back to collect it ,swiming pool heating system was out of order ( water was cold ) ,serivce was slow , I asked for baby bed 4 times before I got it , I think alot of choices much better than this hotel money , location and service wise , but it was just bad luck
Rooms are lovely, great decor, good for families and couples. Location was good, just on the outskirts so no traffic to deal with but still handy to shops etc Breakfast was a bit disappointing.