Os funcionarios eram muito prestaveis. Houve muita confusao relativamente a reserva do ultimo dia. A booking .com dizia que o hotel nao respondia, o hotel, dizia que nao tinha nenhum pedido na booking.com
bom servico e bom pequeno almoço e perto problemas com elevadores, pouco pelo tamanho do hotel,neccesite mais 2
Creio que o que apreciei mais foi a comida, bem confeccionada e muito agradável.
Do quarto em que estive hospedado e do pequeno almoço. O ginásio também me pareceu jeitoso. Devem ter mais cuidado com a limpeza dos quartos. No primeiro dia em que estive hospedado o espelho de cortesia estava sujo com pelos de sobrancelhas.
Do quarto, era bem grande e espacoso. E tudo em bom estado!
Gostei da localização, bom para compras, é muito central, o atendimento é bom
Tranquilidade e conforto
Excelente vista da cidade, perto da estação de trem, excelentes funcionários, excelente ambiente
Tem um pequeno almoço muito bom tendo em conta o tipo de hotel Os quartos estão sempre muito frios e não dá para desligar o ar condicionado
Atenção dos Funcionários
Ele definitivamente precisa de ser I ntrodução, remodelação
The staff were great. Especially the team that cleaned the rooms They would not adjust my rate to what everyone else was paying at the conference because my assistant used booking.com. It may prevent us from using it in the future
everthing was perfect. the staff was outstanding. especially the front office manger tarek help us a lot. we are travelling a lot and it was our best stay ever and we will come again.
the food varaity at the resturan i left my room at 8;00 am & return at 02.00pm the room was not clean yet then the cleaner come withen my stay at the rom
The hotel club floor is clean and luxurious and staff are friendly and attentive The noise from the Octoberfest tent spoiled our stay completely. We complained to the GM on leaving but as yet no reply. Noise continued after 12.30 at night. We couldn't hear ourselves talk & we were on 11th Floor!
I liked the hotel facility and the service standard. I didn't like the food smell in the hotel lobby
*Customer service: Excellent from check in to check out. *Cleanliness: Everything seemed so clean and polished. *Room Service: Every order was perfect.
Its normal nothing specific The voice & sound move from room to room
The conference I attended, the bath room design, TV sortiment and the swiming pool. Bed lamps as in many hotels not made for reading in bed. Later check out than 12:00 would be appropriate.
most thing i like about the hotel is comfort and luxury. i did not like about the hotel the cleanliness was very poor.
Overall first class..and they made up for the room not being made up one evening...restaurants very good...proximity to wafi mall very good. No not at all I like the chain
I like the servece for the staff .. evry body there felling you ,, you are speciale The breakfast buffet is not match with hotel .. need more selction and kind .. the sweet is bigger than ather ..
Staff were very good and the service was also very good I did not think it justified the price
everything was in excellant order
The room was fantastic! The staff were great and the pool, pool bar and restaurant were all really good. We stayed there as part of our honeymoon and the staff went the extra mile. We checked in at around 3am after flying in from Mauritius and the hotel, knowing we were on honeymoon laid on Champagne in our room and rose petals on the bed and around the bath. Only slight things. The room rate has an additional 10% tax but also another 10% gratuity which I haven't come across before and personally think is far too high. I like to tip 10-15% on extras but not on a room rate. I can't imagine the staff would see all of this and when else would the size of a tip be greater if you ordered late or in busy periods (both factors which would push up the room rate and therefore tip in this instance).
Large rooms with a great view of the Dubai skyline. Unlike some of the other hotels, Raffles includes Wi-Fi in your room rate which I think is the right way to go as most people have internet access at work and home. The staff were very friendly and helpful. It is connected to a large mall and so you have easy access to all the stores and restaurants in it. The metro station is a short walking distance from the hotel. It is definitely a hotel I would come back to and recommend to my friends.
The size and design of room, the politeness and friendliness of the staff. The view from my room and also the new "Red" bar... Nothing
I travel a lot and get to see many hotels, at this hotel they have thought about everything. Perfect place, very nice rooms, service impecable, love to come back!!!! Bravo!!! Being about 10 away from the city, location is Ok
very bad experience. nightmare . ruined my calibration and my weekend. the worst hotel I have ever been to. I booked to calibrate my anniversary and my wife's birthday. We agreed that I shall check in and after one hour I leave the room to prepare a little arrangement for the occasion and they confirmed that to me. I left the room and returned after mid night and they didn’t do anything in the room and all their promises were not met or delivered. Big disappointment for me and defiantly my wife was very disappointed from me ..
The excellent behaviour from the hotel staff.
i booked signature room and the upgrade it to suite :) - friendly staff- fast check in location is too quite
Very fine hotel, as what you would expect from a Raffles, Breakfast was awesome, however, the internet in the rooms was very slow at night, I would highly recommend this hotel to everyone, and I’m planning to take my family there shortly. Internet connection.
location and cleanest mini bar is very expensive
good value for money n.a.
Nice large executive room Hotel lobby was under refurbishment, without information to guests. Workers were running with mask protection while front desk employees and guests needed to withold the paint smells. In Executive Lounge no availability of drinks etc. only at check-out found out that they are available on request during Ramadan. You feel everywhere that hotel management is very greedy.
Hotel Taxi was too expensive. I asked driver how much for the trip and was told several times, "How much do you want to pay?" This puts the quest in an awkward position and typically results in over paying the fare. Very unprofessional and the hotel should STOP this practice. Otherwise great hotel.
Quitence of the hotel Housekeeping was only towice a week.
I actully like the swimming pool I didn't like Gym
Everything was great and all staff took pride in their work. NO!
the location of the hotel was v.good and not in crowed area The house keeping every alternative day , I will recomended if its every day will be much batter
everything was okay, thanks to all staff nat at all
There was no no-smoking room when I arrived, but I was offered a room in the exective floor for the same price. Laocation was very hard to find driving from airport and from diffrent part of the city.
Location was prime. rooms were clean. Slightly older in terms of decor and furnishing the club/DJ nights at the hotel, keeps the front of the hotel overly crowded and during that time valet becomes difficult. Had to park the car myself (which is not a problem) but to wait for all those who came for clubbing to park slowly and jam the parki
location was great. within driving distance to everything The room we were given was over the club house which became apparent at night--loud music. Be selective about the room you get assigned. Don't be afraid to ask questions.
Location.so many restaurants around the hotel in five minutes walk.especially there is a Chinese restaurant with good taste and price.the hotel has free shuttle bus to the kite beach and Dubai mall The swimming pool is a little bit small
The hotel had a nice lobby and fairly good selection of restaurants on site. We were charged a AED 200 deposit on arrival and were told that it would be reimbursed when we checked out. After reviewing my cc statement, this reimbursement never happened. Location isn't ideal. Definitely not a 5 star hotel.
Shower was nice I had to pay unexpected money on check in.
O tamanho do quarto e o cafe da manha O cheiro de cigarro no quarto ao chegar.deveria haver a opção de quarto não fumante
O conforto e a ótima relação "Custo x Beneficio". A localização.
Piscina muito boa no topo do hotel, espaço e conforto do quarto e funcionários muito prestáveis e simpáticos Internet Wireless apenas na recepção e na piscina, Internet com fios no quarto apenas disponível a preços exorbitantes...
The worst hotel in Dubai. The rooms are dirty. The staff is not efficient. The breakfast is poor and very expensive. There is a lot of noise in the corridors made by the staff. The housekeeping doesn't remake properly the room. It was a bad experience. The worst hotel in Dubai. The rooms are dirty. The staff is not efficient. The breakfast is poor and very expensive. There is a lot of noise in the corridors made by the staff. The housekeeping doesn't remake properly the room. It was a bad experience.
A localização é excelente assim como a área da suite e simpatia dos funcionarios As taxas cobradas o que encarece substancialmente os preços
Localização central, com ligação directa a um centro comercial, permitindo o acesso a restaurantes e a todo o tipo de lojas, estando também muito perto (2 minutos a pé) de uma das novíssimas estações do metro, que, à data da minha estadia, já estava a funcionar a título experimental. Simpatia e disponibilidade permanente dos funcionários. As suites são muito espaçosas e incluem cozinha, o que é também uma grande vantagem. Só é possível controlar o ar condicionado quando estamos no quarto, mal saímos o ar condicionado é ligado automaticamente. Mesmo nunca sendo a temperatura do quarto inferior a 19º, o risco de apanhar uma constipação é enorme dada a diferença entre as elevadas temperaturas das ruas do Dubai (sempre acima dos 35º) e a temperatura do quarto do hotel.
Em primeiro lugar, de sua localização, ao lado de um grande shopping center, o que facilita tudo. Em segundo lugar do tamanho da suíte, realmente muito espaçosa.
Adorei a localização central permitindo facilidade para os passeios, especialmente o Gold Souk, o Souk central, o Creek, e outros pontos da cidade. O transporte do hotel até a praia e ao aeroporto são gratuitos, assim como frutas, café, chá e biscoitos no quarto, que estava sempre muito limpo e confortável. Os funcionários muito corteses e atenciosos. O café da manhã é maravilhoso e farto. Os serviços do SPA são muito bons mas caros.
Os empregados eram extremamente simpáticos e disponíveis para responder a qualquer questão. Excelente relação qualidade/preço.
Disponibilidade dos empregos, localização-compras. Quarto bom, mas com cheiro a humidade, devido a ter casa de banho interna, pois as janelas não se podem abrir...
Gentileza no atendimento e o conforto do apartamento
Localizaçâo, presteza dos funcionários, decoração do hotel, o spa, as várias opções de restaurantes... A piscina e a academia não são condizentes com o padrão do hotel, há que fazer melhorias nessas áreas.
Esta bem perto de centro de atrações!!
Localização, funcionários, quartos tranquilos, ótimo serviço sempre que fico lá.
Stafs eles bloquearam meu cartao de credito..com valor de 5.000,00 e me pediram para passar um fax para desbloqueio..passei..ai pediram um scan do meu passaporte.. ai passei.. levaram 5 dias pra retirar o valor...