The beds were comfy and plenty of towels in the bathroom No hot water in my room , the breakfast buffet was terrible we didn't bother going the next day , no hose in the bathroom next to the toilet for washing , the toilet flush broke on the last day
Great location, service, amenities. Wonderful spa facilities. No free Wi-Fi in the rooms. I mean, come on... it's 2015.
Very comfortable and clean and good services
The hotel's location is amazing...the creek view's rooms are breathtaking N/A
unfortunately its was nightmare because they had a construction during my stay that kept me awake early in the morning nothing
Location, it is in the heart of the city.
Location to souks & cultural displays Hotels policy of securing large sums of money as security against minibar usage etc
Location,beautiful views,fantastic rooms &comfortablel beds &pillows.I have stayed at other Sheraton hotels but this is one of my favourite now! Nothing that i can think of..
in general i liked it
japanese rest is exccellt
Every thing was just great, we felt very at home which was nice. Nothing
The dining facilities were good, especially the buffet breakfast, staff there were very gracious and helpful. The location on Dubai creek was beautiful and very convenient to most of the city. The pool was very nice and had lots of room, chairs and umbrellas. It was a nice hotel but was just not up to club level service standards of other hotels. The club level service didn't include full separate breakfast( only contenietal breakfast offered, for that we had to go to the buffet, adequate internet or happy hour services. The food and drinks at happy hour were way below typical club level expectations. I generally stay in the club level and expected much more. Staff in club level facilities were not well informed of hotel operations and city attractions and generally did not go out of their way to help club level guests beyond the minimum.
Gostei da hospitalidade do hotel, funcionários sempre prontos a servir e de uma forma muito acolhedora. Um pouco caro sim em relação aos outros, mas o serviço prestado compensa. Sim. Alguns pratos em termos gastronômicos não agradaram, mas isso é passível, estando fora de casa, já espera.
Hotel com localização boa para visitar a cidade e para deslocação ao Aeroporto Funcionários do Hotel muito mal educados, sem uma palavra de simpatia para os hóspedes nem um sorriso
O quarto cheirava a mofo.
A simpatia dos funcionários e a arquitectura do edifício no interior.
Chuveiro era pequeno demais
One of the nicest hotels I have ever stayed in. Ideal location in Dubai - 5 minutes from the airport (but in an oasis between a golf course and a marina), 15 mins from the Dubai Mall and only 30 minutes from the Atlantis. The hotel staff can not do enough to please you and make your stay a pleasant one. The hotel is absolutely spotless, both inside and out. The hotel has everything on-site and you could choose not to leave for the duration of your stay - a number of restaurants (including a fab Thai restaurant), a 24 hr gym, a spa, huge outdoor pool, cafes. This hotel would come highly recommend from us for both business and personal.
Beautiful room, high quality toiletries, comfortable bed, high quality linens No complaints
Beautiful rooms. Very quiet. Great location and views Good value for class of hotel Close to creek golf club
excellent service, ambience and a very beautiful location. great rooms, well designed. I seriously object to having to pay a half day rate for late checkout to 19.00 hrs. considering the amount we had spent in the hotel on various meals and beverage to which we invited friends. this policy does nothing to persuade a guest to return. The room was not cleaned on the check-out day despite the extra charge
The attention to detail and guest comfort by the staff. Tea and coffee in the rooms would be a nice touch.
The pool area, hotel staff were excellent and the room was always cleaned well. We were "upgraded" to a spa room. Well this really didn't seem like an upgrade the room was small in that room was taken up with a spa table and a facial chair. We thought being upgraded to this room would include a spa and/or facial treatment but it wasn't. The closet space was so small it only allowed for hanging 4 or 5 articles. We didn't ask for our original room because we were not going to be at the hotel that long and did not spend a lot of time in the room. However, in hindsight we should have asked to be moved back to our original room. We've stayed here before and never had a problem with closet or room space. It's a lesson learned in that we'll never book a spa room or accept an "upgrade" to a spa room.
I LOVE THE SERENITY AND THE VIEW. THE FOOD IS EXCELLENT. THE SERVICE IS EXCEPTIONAL.
Comfort of the room long walk to the lobby / restaurants
The staff at the Park Hyatt were extremly friendly and helpful. The room was clean and well presented.
pool price of the spa
great service very long walk to room, extra for internet, no wifi in room
Quiet, peaceful nature Iso;lation by walking to any comercial services
Good Hotel for family and shopping. Free wireless Internet in room will added value, please consider!
Location A bit pricy, but so are allmost all of Dubai's good hotels!
Convenient location. Close to airport and shopping centre. No rooms available for early check in but could use gym shower. Business centre available with computers and printer. Non-smoking room requested and not available. Hotel is a bit dated and needs a facelift to keep a 5 star rating.
Convenient for shopping and near the airport The internet in my room was not working and for 3 days they keep saying that they will fix it. Till the day I checked out it wasn’t fixed and during check out I informed the 2 employees at the reception about the problem and they did not even reacted for the issue… not even sorry!!!
shopping because it's next to the city center mall
rooms are very clean and comfortaable the soap in the bathroom is not good, it smells terible
The hotel is adjoint to the City Centre Shopping Mall, so you can reach the mall from the hotel directly. I did not like the bed mattress and the pillows. They are not very comfortable; they are kind of fluffy or downy. Still, I think this is offset by other good things in the hotel like the staff, the location, and the cleanliness of the room.
Ideal for City Centre Shopping Mall, good location to access the rest of Dubai from, friendly Reception and excellent Concierge staff. The room cleaning ladies were not up to standard. The lady that did my room could hardly speak English and often missed out on replenishing complimentary Coffee and water. I did ask but think she did not understand due to lack of knowledge of the English language.
Being beside the shopping mall
This is a unique lodge in a spectacular setting. The dining room is fine if not gourmet level. The elk steak was great. There is a fine hike to the nearby Bow Falls. Lots of folks stop in on bus tours and look at you with envy that you were smart enough to book a room.
A perfect place to stay in Dubai . A complete apartment for family to stay . It feels like a home .
There was a shallow pool that was great for my 2 year old. Room service wasn't bad either. Multiple members of the staff refused to rinse out my son's sippy cup, the first where the staff in the restaurant telling me to go to room service, then the front desk making excuses about how they couldn't do it. I did make a complaint with the manager who said he spoke to the staff and it was unacceptable, but it could all be lip service.
Modern and clean. The room seemed to be well stocked with items in the bar. Free internet was provided Reception desk charged a deposit which was supposed to be deleted after I paid in full. Will wait and see if the charge is ultimately removed.
The comfort of the bed..Filipino show..The buffet..Location from the mall close by..See thru glass in bathroom.. The taxi there in hotel driving Lexus..Neva said price for airport.. but when we arrived there he tried to say 75 AED...Wasn't paying him that at all..
Good service, friendly staff and pleasant surroundings Breakfast was ample but unfortunately rather cold
The location is excellent being in Deira - with all the shopping and restaurants close by. there are a couple of shopping malls within 10 minutes of the hotel and plenty of restaurants. The hotel offers excellent views of Dubai creek and the rooms are ultra modern. Check-in times are slow with a shortage of staff. If you don't ask for rooms with a view you are relegated to rooms with a view of the parking lot. The hotel also tries to get you to use their taxi service which is twice as expensive as the regular Dubai taxi
Courteous and very attentive staff. Slightly longer catch a cab during rush hour. But they have private cars available that cost slightly more than the regular cab.
The friendliness of the staff was remarkable! Check-in was confusing and unclear. I sought to chekin at the front desk and was directed to the lounge and no one there helped me and I ended up goin back down to the front desk....then back to the lounge where I was finally checked in. Just a little confusing as to what the process was.
every thing was good
Good location near where we wanted to go to. Room smelled of smoke and sheets were damp. Brasserie food was poor.
the hotel was accessible
The room. Room Services and very poor breakfast restuarant, also swimingpool was closed.
The courteous staff particularly as I arrived after mid-night and the willingness to help with diverse arrangements.
The executive lounge facilities and service was beyond expectations. Roof top pool very comfortable.
Fantastic hotel staff, good facilities, close to shopping, bus to hilton beach hotel
Hotel muito central. O quarto muito confortável, grande e sempre muito limpo. Um bom pequeno almoço. os empregados simpaticos e sempre disponíveis para ajudar. A piscina é que é pequena, situada no topo do idificio, com pouco espaço á volta.
Hotel bem localizado. Transferes diários para a praia e City Center, um dos pontos de partida para um tours diversos. Boa relação qualidade preço. Melhorar o atendimento para informações e marcações de tours e visitas. A pessoa designada para este serviço é pouco simpática e utiliza uma língua incompreensível.
Custo-beneficio, proximidade das principais atrações e conforto
atendimento nao funciona skipe
O conforto do hotel, com quartos amplos, modernos e uma execelente vista para o Deira Creek.Além do mais está bem localizado para quem não procura praias, como eu nesta época do ano onde elas são impraticáveis devido ao calor.Perto do metro para quem quer ir a Shoppings.
Localizacao, cafe da manha, quarto confortavel, hotel tradicional
a simpatia dos trabalhadores,e o relacionamento k tive com eles foi excelente,os bares,excelente comida,...a localizacao pra mim e mto boa
do serviço e da comida do restaurante este não é um hotel para familia ,pois, o numero de prostitutas que circulam durante todo dia nos andares e na recepção é assustador e indecente.
Localização do hotel, facilidades dentro do mesmo, simpatia do pessoal.
Proximidade de bazares.
gostei mto de ter estado no vosso hotel o pessoal foi mto atencioso,em proximas oportunidades nos hospedaremos ai outra vez principalmente se vier com um grupo de amigos.
O que mais gostei foi o spa. A Simpatia dos Funcionários A maneira da Limpeza dos quartos.
The folks behind the desk were way way way beyond outstanding looking forward to seeing them again in June
It was unpleasant stay for me the stuff was not helpful. I don't recommend to nobody to this hotel.
Nothing that is advertised Not recommended at all. To cancel you lose all the money. 5 * hotel - no breakfast. extra charge after you pay at the hotel. Misrepresentation all the time. You get half of the room in the picture. too costly on local phone calls. very bad service.
What can be said, this outstanding at this way beyond fantastic hotel once again went MEGGA LIGHT-YEARS beyond my wildest expectation. Would and have extolled the wounder of this motel to everybody traveling to Dubai. Nothing
not worth in even $-- a night n/a