gostei muito do quarto que era bastante amplo, do banheiro que era muito confortável e da localização que era perto da estação de ônibus. o break-fast ,pelas manhãs, foi oferecido em um local pouco confortável,pois as poltronas eram baixas em relação as mesas;no entanto, estou ciente de que aquele recinto era provisório, pois, o refeitório estava em manutenção.
1. We found the same hotel room at almost half the price later - $63 including taxes - please reimburse us the difference!!! 2. We left very early the next morning and since the price included breakfast, we were promised breakfast packets, which we never received?! 3. Upon arrival, we requested about the rate if we call from our room locally and we were told "it does not cost anything locally, maybe a few stotinki (bulgarian currency)", but we were charged more than 1 Euro per minute??? Please refund us the money!!! 4. The room definitely smelled of cigarettes - very unpleasant, though we requested SMOKE FREE room!!!!!!
Great staff, very helpful!
good room, good breakfast, good staff poor room air conditioning, noisy while window is open
Promptiness of the staff- both during check-in and check-out, as well as for room service A little bit too noisy- we booked a junior suite deluxe, it was located on the corner, and the main street is busy and noisy
Very nice staff. Excellently situated. Dark room. Carpets.
very polite and helpfull staff
working staff were so kind and helpful..near to the Vassil Levski Stadium,it's good for the events there..
The room was spacious and clean, hotel staff were attentive and efficient, and I enjoyed the breakfasts.
clean, good stuff and excelent internet conection. best for business trips
Location- walking distance to a lot of sights, Ladies Mkt, Market Hall, Serdica Station, shops, etc.. Accessible- 4 tram lines in front. I feel safe walking around even during the evening time alone. The staff are very helpful. The room is big enough, amenities are included, ac is working & not too loud, lots of premium English channels on tv:-). Its clean from the lobby to the rooms. Over all, if i have to go back again to Sofia, i'll definitely stay here again The wifi is ok, can send pictures but need to log on every now & then but works all the time. Breakfast is the same everday. I hope they do variations every other day? But its sufficient enough.
Hotel restaurant didn't work. Room service is not available.
4 stars hotel without aircondition??????? When is outside 36 C?????
Rooms are very clean and a good size. Parking was a major plus. The location, when you found it was great, but finding it proved challenging for both me and my travel companion - we've spent a fair bit of time in Sofia and both got hideously lost!
The large balcony was a plus. I was pleased I upgraded to a suite - it had plenty of space and was basic but comfortable. I did not try the restaurant or food so can't comment. The breakfast was adequate but actually the coffee was good. The sun loungers by the pool are a bonus. The staff were helpful around the hotel, but weren't in a position to recommend any restaurants, but I didn't mind this (I had done my research before leaving). The hotel did not replenish the shampoo/shower gel each day and I ran out by the last day. The shower head kept falling down and there was no shower curtain making showering a bit tricky - I could have complained but it wasn't a big issue.
Staff frendly and proffesional
Very difficult to find - map on website no help at all. also the breakfast was poor. the hotel is in a less than salubrious area of Sofia
Porter/concierge very helpful. Hotel was clean and well run.
Breakfast The sauna/fitness room isn't free because it isn't part of the hotel, they are operated by a separate company operating in the basement. The sauna part is very basic. The swimming pool, Sky bar and some other facilities are open only in the summer.
Staff attempting to resolve our problems with the hotel and its location Location, gym,
Room excellent, plenty of space lack of room should haves like iron and tea/coffee making facility
Receptionist immediately identified my booking and was friendly and helpful.
We liked the professional and friendly attitude of the staff and will definitely use again
convenient for town center and bus station. availabilty of triple room
Friendly atmosphere, help to find good restaurant
The bathroom combination with toilet makes it inconvenient to use toilet after someone took a shower.
I didn't like the hotel. It was cheap and basic and very dark in the room see above
We were told that the hotel has an air condition. But it was not usable,every 10 minutes the timer stopped it, and it was very hot in the room. I think ther is not an Air Condition. We told it to the stuff, but there was no reaction. The stuff is not able to give the simplest information.
it was next to the center and clean and had 2 nice reception girls:) i stayed 2 days and my sheets were not changed and i don't know after how many days they change the sheets but in the other hand everything was clean
The Location to the CBS
The location was excellent, right in the city centre. The staff were friendly, professional and helpful. Room was average size, very clean with nice bathroom and facilities. For 50 euro a night, this was excellent value and I would recommend it to anyone coming to Sofia for a short stay who needs a place to relax after a day of sightseeing.
Nice room Very small hall. Small bathroom
Centrally located - Very good noise insulation - Wi-Fi free of charge - Professional Staff
The hotel was extremely well placed for the city centre. It was comfortable enough and clean but my stay was brief. My only complaint would be that the bed was a touch small for two, though I was on my own - so not a problem for me - but it was too soft and the pillows were well past their sell-by date.
Very central location, small rooms but tastefully decorated, very clean. Quiet. Staff helpful. The air conditionning was very loud (and woke us up everytime it switched on). The beds are small (160cm wide) and there are no twin beds rooms (i.e. for kids)
Location Bed and shower size
very central walking distance to plenty of sites/ bars/ shopping malls. Fine comfortable room. staff friendly Services :- no bar open on my particular w/end otherwise nice restaurent. Cleanlines:- carpet badly stained needs good shampoo.
Exceptionally helpful staff
Good location, near center of city,very cleaned,good price. The refrigator and the aircondition doesnt worked.(Room 503). Also at bathroom sometimes we had water for shower and sometimes stopped(for 5-10 seconds).
The hotel is very charming and all in good taste and artistic. There's an excellent benefit-cost for it.
Nice staff, wireless working perfectly, right in the centre
Exceptional choice!!!!! Nothing negative..Nothing at all..Free parking space, clean & comfort rooms, great staff, great location...I recommend it!!!!!!! Everything was Great!!! No complains what so ever.
Nice hotel very close to ringroad of Sofia. Free parking in undeground garage. Breakfest was served as english or continental but should be buffet as it was written in hotel describe.
everything as above at point 2. wooden bed frame
Staff was very nice and helpful, slippers and bathrobe present, view on beautiful huge mountain, fresh air.Breakfast is good. Furniture have to be renovated a bit, but still it is good 4 star hotel
The room was very clean and nicely decorated. The staff were miserable.
everything was very good all good
The size of the room The parking situation, no place to park. You need to park almost a 1 km away. It should be easier for the hotel guests coming with cars.