hotéis em Funchal

Prós: Excelente equipe e localização.

Contras: O hotel precisa de um refresh. Está muito antiquado e envelhecido.

Prós: Espaço dos quartos.

Contras: 1 - Não foi dada a informação da vista para a serra ou vista para o mar...! 2- Controlo desnecessário e ridículo para entrar na sala de pequeno almoço.

Prós: pequeno almoço e espaços exteriores

Contras: Nao existia garrafa de agua no quarto. Faltou o miminho no quarto para o dia dos namorados

Prós: Excellent location and hotel great value for money

Contras: Na

Prós: Can’t say enough about the view, that was great. Breakfast was very good.

Contras: Cleanliness of bathroom was a downside. My room had a lovely city view however the night was disturbed by drunk brawls on the street or maybe at the entrance of the hotel.

Prós: Great location. Seawater pool. Great landscaping.

Contras: Initially staff rude and unhelpful when we asked to change rooms: mountain view side very noisy due to building work opposite. Had to be very persistent to get rooms at the back for the same price. The hotel wasn't full so it could have been resolved much better.

Prós: Nice large breakfast, good space inside and outside. We booked a juniorsuite. A lot of space - nice. The bathroom was very large, larger than the last hotel room I stayed at last year at mallorca. A lot of space a the pools.

Contras: There was a open gap in the door from the room to the aisle. We could hear the children in the room at the other side of the aisle.

Prós: We have chosen the hotel for the possibility to get room with seaview and we were not disappointed. As tea lovers we were very glad that we could make tea or coffee in our room and we enjoyed our afternoon tea on our balcony with splendid seaview. Garden of the hotel is full of flowers and exotic trees. Also in the hall of the hotel there are beautiful flower installations. Everywhere is clean and staff is highly trained. Food was very good and everybody can find what he wants. A lot of Madeira delicacies and pastry were served every day. Evening with Madeira flavours and folklore dancing group was great. Aerobus (5€) runs between Funchal and aeroport and stops close to the hotel. We coudnt swim in the sea because of strong windy days and ocean currents (3 day were red flag). Hotel has swimming pools with sea water but it’s not the same thing. So if you love swim in the sea it depends on the winds and ocean current.

Contras: Restaurant drinks (wines and mineral water) during the dinner time were a little bit pricey.

Prós: Love the hotel it’s staff, facilities and the breakfast Buffett amazing

Contras: Nothing

Prós: Da localização do hotel

Contras: Ter escolhido expressamente quarto vista mar, e ter sido atribuído um quarto lateral, quando havia quartos mista mar disponíveis.

Prós: O pequeno almoço era excelente, com exceção do café que é dispensado numa máquina automática. O quarto muito amplo e o staff muito atencioso e simpático.

Contras: O spa estava em obras pelo que a sua utilização não era possível. Em alternativa havia uma piscina interior na parte mais baixa do hotel, junto à linha de mar, mas cuja água era muito fria. As áreas do hotel são antigas e precisam de obras e renovações.

Prós: Super clean, and professional staff,well done

Contras: Breakfast I love it

Prós: Very good five star hotel, the area is perfect, not so far from the center.

Contras: The breakfast and the dinner should be improved. A luxus hotel deservs more.

Prós: O que gostei mais foi,do quarto a sua decoraçao com muito bom gosto e grandes varandas, vista sobre o oceano,piscina e jardins fantástica,a maior disulusão foi o serviço,penso que o hotel têm todas as condições para poder receber os seus hóspedes como um verdadeiro 5 estrelas.Falta simpatia e zelo profissional especialmente em relação á limpeza,e ao staff do bar junto á recpção o que me levou lá só uma vez ahei que o barman estava a fazer um grande favor no atendimento, peço imensa desculpa pelas minhas critícas mas espero que considerem como construtivas.Não usufrui mais do hotel devido á curta estadia.Espero que estas observações sirvam para melhorar algo o hotel por si só é fantástico,e muito bem situado.

Contras: acho que existe falta de comunicação entre funcionários ou falta de staff,uma noite ao dirigir-me aos elevadores deparei-me com uma mesa,com tampo de vidro partida e virada,no chão á saída informei a recpção,a resposta foi vou já avisar a manutenção.Ao regressar da rua umas horas depois estava tudo na mesma,só no dia seguinte por volta das 9h30 da manhã quando sai para o peq.almoço é que estavam a limpar além de têr considerado uma situação perigosa para os hóspedes,mais uma vez tenho a dizer que á falta de zêlo e são tambem situações como estas que podem prejudicar a imagem do vosso hotel.A minha estadia foi curta talvez,mas penso que apesar de tudo ainda vou recomendar o hotel pois é lindissímo...

Prós: Large hotel with three swimming pools (two outside with sea water), good health center with all facilities (gym, jacuzzi, swimming pool and scotish shower) were free of charge; tennis, billiard also not extra charged. Location: beautiful ocean view and rocks, close to Funchal center, many restaurants nereby. Standard room is large enough.

Contras: Breakfast could be better for 5 star hotel, served fruits are not that best, only pineapples were good; slow service for coffee and tea; only in the end of stay we found a chef who makes fresh cooked omelets and it was a tough luck to catch him and order for yourself. No ocean promenade nearby.

Prós: A simpatia dos funcionários e o conforto do quarto

Prós: quarto espaçoso alegre confortável e com bonita vista, piscinas de água salgada de grande qualidade e acesso directo ao mar, simpatia e grande profissionalismo de todo o pessoal.

Contras: Não

Prós: Localização em relação a cidade e a paisagem. Conforto limpeza e simpatia dos funcionarios.

Prós: everything was excellent

Contras: salt water in swiming pool

Prós: Simpatia e atenção funcionários, Piscina agua salgada. Vista mar

Prós: A proximidade do centro da cidade, as instalações em geral e o cuidado (ainda que dificil) em manter uma politica de não reservas de lugares nas espeguiçadeiras da piscina.

Contras: Falta de WIFI no hotel todo e pouca consistencia na limpeza e arrumação dos quartos (não era deficiente mas podia se mais cuidada, não na qualidade mas no promenor e.g. falta de reposição de papel de WC, falta de limpeza da varanda num dos dias)

Prós: The service and staff were truly excellent. Great rooms and excellent breakfast

Prós: Very good location, just over the sea, the swiming pool area is very nice and the access to the sea makes the difference.

Contras: Poor breakfast for a five star hotel

Prós: Qualidade do serviço e localização do hotel.

Contras: Parque de estacionamente é pequeno...

Prós: Empregados do pequeno-almoço e restaurante 5 estrelas. Vista do quarto lindíssima. Muito bem localizado apesar da entrada de carro ser na rua paralela. Pontualidade no serviço de quartos. Tirando pequenos pormenores como explicados em baixo penso que seja um hotel muito bom para uma estadia na Madeira! Piscina e bar também agradáveis.

Contras: O hotel corresponde a um 3 estrelas e não 4. O pequeno-almoço é bom mas podia ter produtos regionais (bolo do caco, maracujás, etc) e não tem qualquer tipo de produtos doces (Não há um bolo ou um folhado com chocolate, só pães e pratos quentes). Poucos funcionários na recepção e quando há um problema os restantes clientes têm de estar a espera. Gerente não muito simpático. Alguns funcionários da recepção só falam inglês, apesar de perceberem português, não sabem manter uma conversa o que não acho nada normal nem agradável. O horário de funcionamento do restaurante ao jantar é até às 21h o que considero muito cedo visto que tentamos jantar às 20h45 e já não foi possível. Sugestão: mudar o horário das 18h-21h para 19h-22h o que deduzo que seja mais sensato e principalmente no verão.

Contras: De terem trocado o quarto que tinha reservado por outro sem o meu consentimento. Triste e lamentável.

Prós: Da vista do quarto.

Prós: Centrally located

Contras: Facilities were a little sparse.

Prós: Stunning views from 10th floor! Great customer service and hotel location next to seaside. Great quality/price.

Contras: Breakfast is way too basic and should be definitely improved.

Prós: Nice location in Funchal, not directly on the sea shore, but close enough. Nice sea view from the room (if you selected a room with such view). Nice swimming pool. Numerous restaurants nearby (including one in the hotel). Excellent Wi-Fi. Excellent breakfast. Refrigerator (empty, not a mini-bar).

Contras: An electric plug on or near the desk would be great. One staff person alone at check-out rush hours is not enough despite her efforts.

Prós: Excellent value for money. Very good location. On the bus route to and from the airport. The breakfast and buffet dinner were both enjoyable. Large comfortable room with nice balcony and comfortable bed.

Contras: The room was not ready when we arrived at 2pm. some of the reception staff could have been a little more cheerful. The wifi did not work in the rooms although it was very good in the reception area

Prós: Reception desk person Riem(?) particularly helpful.

Contras: Room a little small for 2. Room ok but our single companions had larger rooms.

Prós: Da vista e da cama do quarto. Simpatia dos funcionários do pequeno almoço.

Contras: O hotel foi remodelado há pouco tempo mas não produziu um efeito visível pois continua a ter um aspecto antigo.

Prós: O atendimento

Prós: Localização, bom preço e bom pequeno almoço

Contras: Falta de tomadas no quarto especialmente junto à secretária para trabalhar.

Prós: Simpatia dos funcionários, vista do quarto para o mar e conforto dos quartos.

Prós: Fizeram o upgrade do quarto para vista de mar.

Contras: As camas eram desconfortáveis e a insonorização do quarto não era boa.

Prós: This hotel gave good value for money during our oct stay. Breakfast was buffet or cooked. Our sixth floor room with balcony-[inland view]- was quiet but I could envisage a noise problem if one had a 1st or 2nd floor room overlooking the swimming pool and some balconies-[inland view]- were next to the outside metal fire escape.

Prós: Convient - staff - view from room - cleanliness - amenities

Prós: Have stayed before. Good price, excellent location for lido, restaurants, buses into old town and supermarkets. Good breakfast, excellent poolside bar, attentive staff, full sea views and cleanliness throughout.

Prós: Excellent value with reasonable proximity to Funchal, well appointed and very clean. I would use again

Contras: No complaints at all

Prós: Friendly Staff and Decent and Clean Rooms with nice sea view.

Contras: Breakfast isn't the best and things start to fail in a later hour. Swimming Pool turned to the main road but usable. Location isn't perfect as it is on a touristic area but many pubs and supermarkets around.

Prós: o parque de estacionamento gratuito, a varanda nos quartos.

Contras: à chegada houve um problema com uma das reservas, no entanto, no dia seguinte este foi solucionado. O mini-bar encontrava-se vazio e cobravam 2€ por uma água. As casa de banho eram bastante básicas e os acessórios de banho eram reduzidos. Os canais de TV eram muito limitados. A sala de pequeno-almoço é no exterior o que de Inverno é um pouco desagradável.

Prós: Da vista do quarto e da sala de pequeno almoço..pelo vista que proporciona.

Contras: Elevadores pequenos e lentos. TV do quarto esteve desintonizada durante toda a estadia, tendo o recpecionista referido que a governanta tinha tentado rectificar mas que aquilo acontecia às vezes ?!?!

Prós: Quarto espaçoso, cama confortável e piscina sossegada.

Contras: Falta sumos naturais no pequeno almoço, menu da piscina médio para um hotel de 5*.

Prós: Staff friendly and helpful. Good breakfasts

Prós: Este hotel foi, certamente, dos melhores hotéis onde já ficamos: funcionários prestáveis, instalações incríveis e um ambiente bastante acolhedor e agradável. O pequeno-almoço foi dos melhores que já tive e só posso recomendar este hotel a todos os meus amigos e familiares.

Contras: Não há nada a apontar a este hotel. Desde os funcionários até ao pequeno-almoço: tudo é mais de cinco estrelas! Um verdadeiro prazer passar a passagem de ano neste local!

Prós: Excellent breakfast Nice pool and spa facilities Good peaceful location on the side of the city centre while remaining at walking distance, just perfect Closely located to nice restaurants

Contras: Pricey extras and drinks (4€ a bottle of water, 3.50€ a coffee, seriously? ) You are a guest of the hotel but still need to show a code to get a tiny discount on each bar or restaurant purchase; the discount should automatically be applied since they know your room number. Expensive spa treatments not that great

Prós: Lovely Hotel ,great Braeakfast buffet,Lovely views very friendly and helpful staff

Contras: It’s a 40 minute hilly walk into Funchal.The courtesy bus stops at 6pm,it caters mainly for older guests ie the background music is very old And outdated but we were there in January and there clients are probably just having a winter break

Prós: Um lugar maravilhoso para relaxar em família!!! Fantástico!!

Prós: good location calm proper

Contras: nothing

Prós: The grounds were beautiful.

Contras: The hotel services were not 5 star

Prós: Os funcionários são ótimos, a localização é perfeita, quanto à limpeza, foi a melhor que já presenciamos durante todas as nossas hospedagens, as acomodações são excelentes, o café da manhã também foi o melhor que já vimos durante as todas nossas hospedagens, e o cuidado com que eles cuidam dos hóspedes.

Contras: Não tenho nenhuma crítica em relação a esse hotel.

Prós: Staff friendly, lovely location, very clean

Contras: Sheets didn't fit the lovely comfy beds, they need to be bigger!

Prós: Great varied buffet breakfast. Lovely sea water outdoor pool. Sea facing room. Good walking from hotel & sguttle bus into Funchal

Contras: Buffet dinner sometimes not to our taste

Prós: Tudo na estadia foi de louvar! Desde a nossa chegada, ao fazer check in (que fomos muito bem recebidos por uma maravilhosa rececionista, que não nos lembramos o nome, mas era loira ). O quarto estava muito bem limpo e cheiroso. A boa disposição no pequeno almoço também foi de salientar

Prós: Localização próxima de centro comercial e restaurantes. Bons acessos e transportes para o centro da cidade.

Contras: Falta de alguns complementos expectaveis nesta categoria de hoteis, como por exemplo: amaciador para cabelo.

Prós: The Pestana Grand Madiera is a beautifully appointed hotel in a lovely seaside location. The rooms and public spaces are to a very high standard.

Contras: I found the staff to be a little unwelcoming.

Prós: funcionários simpáticos, boa qualidade de comida, quartos bons e espaçosos.

Prós: Do conforto dos quartos e das comodidades do hotel.

Contras: Acho que o pequeno almoço devia ter mais fruta fesca variada.

Prós: The rooms were excellent with great shower and really comfortable beds. All of the reception rooms were comfortable and roomy, as was the main dining room. The outdoor areas were spacious but he sun-loungers not as comfortable as the balcony chairs. Wonderful pools though too cold to use in January! Once open, the spa facilities were terrific.

Prós: O hotel tem uma excelente vista sobre o oceano, e a zona da piscina é bastante agradavel. O pequeno almoço é bastante competo mas devia ser melhorado, as frutas e os sumos deviam ser naturais e não de conserva. Os quartos são bons.

Contras: Não gostei do serviço de bar. Na 1ª noite pedimos duas ponchas, o volume ocupado pelo liquido era inferior a 1/3 do copo, achei vergonhoso tendo em conta o preço de 5,50E cada. Não tinham revistas portuguesas nas zonas comuns só nos quartos.

Prós: Great place for a luxury holiday; sea view rooms are best.

Prós: O conforto da unidade, no geral, e a disponibilidade da equipa para proporcionar uma estadia agradável.

Prós: As piscinas, a simpatia dos empregados, o Spa, a cama e almofadas extremamente confortáveis.

Contras: Chinelos no quarto, os snacks.

Prós: Location. Room with ocean view. Food

Prós: nice facilities, great breakfast, lovely staff

Contras: food etc in hotel very expensive. Bottled water left in room as 'courtesy' was over 3 euros per bottle! Not possible to get food after 10pm.

Prós:

Contras: poor pool service. poor lunch service had to go looking for staff for drink/food. Gala Dinners @ euro 240 each, I think not!

Prós: Got a free upgrade on my room, everything was exceptional, the room was very large, the balcony was amazing and the view was great. Breakfast is good, lot's of food and diversity. Went to the indoor pool and also the jacuzzi, everything great. I would repeat definitely.

Contras: Nothing, loved everything.

Prós: This hotel and its staff is 100%, the food service and views are all outstanding

Contras: There was nothing to find fault with

Prós: Quarto bonito moderno.

Contras: Paguei no booking.com e dizia vista mar, chego ao hotel tenho vista mar lateral. Barulho de alguma máquina como ventiladores ou ar condicionado vindo do hotel ao lado noite inteira. Pequeno almoço foi razoavel.

Prós: Very good facilities and excellent staff

Prós: Great location, stylish design and spacious, clean room and areas, friendly staff. Lovely balcony terrace with a superior room, sea view but private at the same time.

Prós: Location pool size of rooms

Contras: Price of cocktails

Prós: loved the waiters they where on top of things with coffee and keeping the tables clean

Prós: excelente qualidade dos serviços e localização preveligiada

Prós: It is a good hotel, the stuff from the reception is very kind and helpful. The view from outside pool is very nice.

Contras: We didn't like the noise that came from outside. They said that it comes from a power generator which was located on that side of the hotel. It is not a good excuse for an 5* hotel especially because we had made the reservation with 6 months before. It's hard to belive that the room we've got was the best they could offer at that time. We had paid a partial see view room but we couldn't enjoy the view from the balcony because of the noise :( ...

Prós: We had a wonderful suit with a fabulous sea view. Buffet breakfast had a huge choice. We opted for the half board option - great dinner, very good value, high quality of food

Contras: Nothing

Prós: localização, acomodações, equipamentos (piscina interna espetacular), pequeno almoço de ótima qualidade.

Contras: internet com programa desatualizado (Windows XP)

Prós: do quarto

Prós: Uma só palavra tudo foi excelente e penso voltar em breve

Prós: O facto da casa de banho estar "ligado" com o quarto é fantástico! Poder tomar um banho de imersão e ver um filme, já que a casa de banho tem o som da televisão. Proximidade com a noite nocturna.

Contras: A única coisa que não foi positiva foi a piscina e o jacuzzi - a temperatura de ambas estava demasiado baixa...perdendo a comodidade.

Prós: This is an exceptional hotel which we booked at a great price. The room was spacious and had a nice view with a nice veranda. The staff were very friendly and helpful and quick with checking in and out. The rooms were clean but not what you would expect from a 5 star hotel. It is not in the centre of Funchal but in Lido which is about a 20-30min walk away but it is in the nicest area of Madeira with shops, restaraunts and buses close by into the centre of town. It is overall a fabulous hotel that if you get a chance to stay at when they offer these great rates you should absolutely take the opportunity to do so!

Contras: Everything was almost perfect except for the cleanliness. It is a very clean hotel however the cleanliness is not as one would expect from a 5 star hotel!!

Prós: A free upgrade to a suite is always a good thing ;-) Staff at the Spa was exceptional!

Contras: Hotelstaff at diner was less polite. For a 5 star hotel most of the staff doesn't go "one step further"

Prós: Excellent value for money, very clean rooms, very friendly and helpful receptionists, excellent location

Prós: it was so good I will return again

Contras: no

Prós: comfort,good food, good staff, relaxed atmosphere.

Contras: no.

Prós: Very modern, lovely facilities and very clean. The food was excellent.

Contras: Nothing

Prós: The hotel is very clean and the staff is also nice. We enjoyed the breakfast as well.

Contras: Location, is a good 30 mins walking from funchal and it includes a big hill as well. I thought it's worth it for some quiet time away from the city but it was not the case. The initial room we had was half towards a busy street. The pics were a bit misleading so we changed 3 rooms to get one with sea view but not to the street. It was on the 5th floor out of 11 and to really enjoy the view you should stay at the upper levels. I felt the beds were uncomfortable. And they are actually 2 singles put together

Prós: A simplicidade de tudo.

Prós: Very nice staff , rooms spotless

Contras: Not very quiet

Prós: The rooms look neat and new and the size is good. They are cleaned well on a daily basis. The sea view from the room is lovely. The beds in general are soft and comfortable. The breakfast is amazing and offers plenty of choice. We loved the rooftop bar as well! Good cocktails and amazing views. They have blankets so you can stay even though it's getting a bit chilly. Good location as there are enough good restaurants in the area that you can easily walk to. Walking to Funchal takes about 30 minutes.

Contras: The smell in the reception area! Gave us a headache instantly. And there is some kind of plastic layer in the bedding which makes you sweat at night even though you usually don't. It might be an idea to talk to the neighbors about their dog because of it's endless barking sessions that drive the hotel guests crazy.

Prós: Das vistas e comodidades do quarto. De um excelente pequeno-almoço e de um jantar/bufê com grande variedade e boa qualidade.

Prós: A localização é fantástica. Vista para o mar. Junto a superfícies comerciais. O pequeno almoço bastante variado e agradável. A limpeza excecional. Os funcionários todos bastante simpáticos a acessíveis. O ginásio, sauna e banho turco bastante limpo. Experiência a repetir sem dúvida.

Contras: Nada a apontar.

Prós: I had a lovely stay, well looked after by all the staff. Nothing a problem at all.

Contras: Nothing at all comes to mind .

Prós: Maravilhoso

Prós: O pequeno almoço era sempre muito diversificado e de boa qualidade. Quanto à localização, para além de ter uma vista soberba estava muito bem localizado, muito central.

Contras: Quanto às refeições, o jantar poderia ter mais qualidade.

Prós: Boa relação preço qualidade; óptima localização; óptimo serviço pequeno almoço; quarto amplo com pequena varanda vista para o mar; apesar da idade das instalações muito limpo e asseado.

Contras: O hotel necessita de algumas remodelações, nomeadamente portadas das janelas dos quartos e as torneiras da casa de banho.

Prós: cheap dinner

Contras: The worst hotel in Funchal, definitely the ugliest

Prós: Funcionários simpáticos e muito atenciosos.

Contras: Apesar da grande diversidade no pequeno almoço, a qualidade dos alimentos podia ser um pouco melhorada.

Contras: As fotos apresentadas não correspondem á realidade. Deveriam rever o preço apresentado, ou considerar a realização de obras.

Prós: Simpáticos,para o preço aplicado não se pode exiguir mais

Contras: Não atenderão ao meu pedido de despertar (esquecimento)

Prós: O hotel está muito bem localizado e tem o essencial para uma boa estadia! É cómodo, limpo, calmo, o pequeno-almoço é variado. Gostei!

Contras: Apesar de não ter estado muito calor, saberia bem ter ar condicionado no quarto. Mas mesmo não tendo deu para estar bem no quarto.

Prós: We enjoyed the ocean and Funchal view from our balcony. The bus station, the ocean, and the supermerkat was nearby. The hotel was about 30 minutes on foot from the center. It is a good level 3 starts hotel for good prize.

Contras: The building from outside is looking not nice. Little big noisy.

Prós: a vista para o mar.

Contras: meter um mini bar nos quartos;meter uma cama de casal; serviço de quarto.

Prós: Local e restaurantes perto

Contras: Muito baralho, carros passam todo o dia e noite pela estrada principal

Prós: Simpatia dos empregados

Contras:

Prós: Boa localização na zona hoteleira e próximo do mar (vistas p/ mar), preço acessivel, pequeno almoço bastante bom.

Contras: Hotel já com 35 anos a pedir algumas remodelações, nomeadamente a substituíção das janelas e portas ainda em madeira por novas em aluminio com outro isolamento acustico a termico.

Prós: A simpatia dos funcionários e os quartos ainda que com muitos anos, são limpos, enormes (na cama cabe 3 pessoas á vontade ) e aceitáveis.

Contras: Remodelação das piscinas e todo o Hotel. Precisa de se modernizar, para um aspecto mais competitivo em relação á concorrência.

Prós: A vista era boa, assim como a piscina e o café da manhã. Realmente foi a melhor escolha para nós. É fácil pegar os ônibus #1 e #2 e o ônibus para o aeroporto (parada 18). O quarto tem geladeira e uma pequena cozinha.

Contras: A equipe não foi a mais amigável no check-in e tentou nos "dar um upgrade" para um quarto maior sem vista quando pagamos extra para um quarto com vista. Tivemos que esperar até quase 15h para entrar no quarto.

Prós: Can't fault this place .... We were a family of four including two children under 4. Everything was great and the location, facilities and staff were all above expectations as was Madeira itself. Will hopefully return and thoroughly recommend it to similar groups.

Contras: Nothing

Prós: Friendly Staff. Lovely Dinner. Good Location Green + Sunny.

Contras: Al Things excellent.

Prós: Friendly staff

Contras: The hotel is in three buildings and each with lifts to different levels and to the garages. For older people the number of lifts were a little confusing and there could be notices to make the lift use easier. In 6 days we had only just got used to the system.

Prós: The staff were so helpful and friendly, the hotel was exceptionally clean. The location is 4 km from the old town but there is a bus stop from right outside the hotel, there are about 3 buses an hour in the week (1.95 Euros single fare) although we walked from the hotel it took about an hour and a very pleasant walk along the front where there is a promenade most of the way.

Contras: Nothing

Prós: Da estrutura do quarto e da varanda.

Contras: Pré início da pandemia Covid vimos negado o acesso ao SPA, bem como à piscina interior, como "medidas de prevenção". Aquando da solicitação de um reembolso parcial relativamente à não utilização de um serviço previamente pago, começou o festival de péssimo atendimento, de desprezo e desrespeitoso para connosco, clientes/hóspedes da unidade hoteleira pelos 5 dias seguintes. Questionámos o porquê de apenas o SPA e piscina interior estarem encerrados, enquanto o buffet e piscina exterior continuavam a funcionar a 100%, sem quaisquer medidas "restritivas" e de "prevenção", tendo-nos sido dadas respostas evasivas e pouco concretas. Solicitando falar com o gerente ou com uma pessoa com outras responsabilidades no hotel, foi-nos indicado que a informação seria chegada a quem de direito. Questionando diariamente até ao penúltimo dia da estadia, foi-nos prometida uma chamada até ao final do dia por parte dessa pessoa responsável, o que nunca aconteceu. No dia do check-out, decidindo apresentar uma reclamação no respetivo livro, surgiu a figura da "Front Office Manager" - Susana Silva, a qual, de forma rude, agressiva e sem qualquer tipo de educação, fez questão de mencionar que desde o primeiro dia estava a par do sucedido e que, propositadamente, fez questão de "nem sequer se dar ao trabalho" de dar a cara, conforme mencionou nas suas palavras. Mais ainda, acusou-nos (turistas) de "trazerem o vírus para a ilha" e que nem sequer devíamos lá estar. Após, pela 2ª vez, se recusar a dar-nos o livro de reclamações, decidiu ligar para a gerente do hotel, em que, na respetiva chamada, me chamou de "maluca", novamente com uma atitude de total desprezo e desrespeito. Quando, por fim, nos trouxe o livro de reclamações, ameaçou-nos que iria chamar a comunicação social, para ser divulgado que estávamos no nosso direito de apresentar uma reclamação sobre o tratamento de que fomos alvo nesta unidade hoteleira.

Prós: Food was good, staff were friendly, room was nice.

Contras: Went during coronavirus period so health suite was closed. The outdoor pool is not heated

Prós: Breakfast choice was superb. Delightful pool area. The beautician was delightful and very professional.

Contras: Very functional room. Cheap toiletries.

Prós: Atendimento e simpatia dos empregados

Prós: Pequeno almoço extraordinário, funcionários super simpáticos e eficientes, quarto enorme e muito confortável, piscinas muito agradáveis.

Prós: A localização do Hotel é simplesmente Fantástica!! As vistas são maravilhosas. Fomos surpreendidos pelo staff que nos presenteou com a nossa surpresa, com um champanhe maravilhoso, oferecido, uma vez que celebrávamos 10 anos de namoro. Staff extremamente carinhoso e atencioso! O pequeno-almoço é muito bom e todos os dias varia um bocadinho. Recomendo o Hotel não a 100 mas 1000% ! Muito Obrigada Golden Residence, fizeram da Madeira um sítio ainda mais especial a recordar.

Contras: As camas podiam ser mais confortáveis.

Prós: Ficamos com um quarto voltado para o mar e a paisagem era Linda! O hotel é muito limpo e tem um espaço exterior muito bonito e asseado, com uma vista lindíssima para o mar.

Contras: O pequeno-almoço era pouco diversificado, não tendo inclusive sumo de laranja natural

Prós: A vista do Hotel e a zona da piscina, a decoração...

Contras: a qualidade dos produtos do pequeno almoço era boa no entanto em termos de variedade já não podemos dizer o mesmo; não tinha praticamente fruta nenhuma, doces também não; assim como charcutaria...acho que é sem dúvida um ponto a melhorar

Prós: O serviço é excelente, o pequeno almoço é do melhor que eu já vi e o hotel tem óptimas condições

Prós: A localização do hotel é fabulosa, a decoração e design torna o hotel muito acolhedor e agradável.

Prós: A localização, paisagem e a quantidade de serviços disponíveis.

Contras: O facto de se atravessar a rua para ir tomar o pequeno-almoço.

Prós: O Design e conforto do hotel, bem como a sua localização priviligiada e com uma vista magnífica.

Contras: O buffet do pequeno-almoço poderia oferecer mais variedade e quantidade contudo, não é uma crítica negativa mas uma sugestão para melhorarem a serviço.

Prós: breafast

Contras: some days very very windy the outside the swiming pool could not be used a kind of a wind protection would for sure help.

Prós: The position of the hotel and the room the view was fantastic and the food was very good

Contras: none

Prós: Right next to Poces do Gomes

Prós: We had an excellent stay at the Golden Residence. The hotel and rooms are in very good condition, the staff is very nice and helpful (especially Hermes :-) ). The location is very good, near the seaside and the promenade on one side and next to the big street (Estrada Monumental) on the other side, with a very nice shopping on walking distance. The food of the restaurant is very good and we had a small but well equiped kitchen in our room. The indoor pool, jacuzzi and sauna were well maintained and offered a nice break on cloudy days.

Prós: The receptionist Debora is absolutely fantastic. She has answers on every single question regarding hotel/ Madeira/ Porto Santo

Contras: everything was perfect

Prós: Superb breakfast; hotel facilities especially the sea access, swimming pools and spa. Service and the Staff is really 5* and go the extra mile.

Prós: Vista fantástica, junto ao mar

Prós: Perfect ocean view - upgraded to a suite.

Contras: Nothing

Prós: We liked everything about this hotel. The setting is splendid with great views. The gardens are colourful and well kept. The room was spacious, extremely comfortable and very well serviced. The staff were very engaging and genuinely caring. The pool area was spotless and the salt water pool excellent for a swim. The breakfast buffet in the Rose Garden was exceptional especially the fresh fruit (including local varieties) and the freshly made omelettes as well as the warm pastel de nata. The changing evening buffet in the Rose Garden was also good with high quality produce well cooked. The starters and patisserie were particularly classy. Finally in the prevailing climate of worries about the pandemic, standards of hygiene were extremely high.

Contras: Nothing, all was good.

Prós: Localização; Funcionários;

Prós: We traveled in early March for our honeymoon and had a fantastic two night stay. We booked a superior room with sea view but got upgraded to a superior room with Bay view, which had a gorgeous balcony from where you could see Funchal, the ocean and the sunrise (if you’re an early riser). The bed was very comfortable. The staff is great. We enjoyed eating breakfast at Gallo d’oro, especially the service and nice views (food was also good but not as memorable as the pleasant surroundings). It was amazing to sit by the pool over the cliffs with a view over the ocean and Funchal while lying in our sun-beds. The location and the views is quite something special. We were happy with the quality of the restaurants in the nearby area.

Contras: The hotel is located in a crowded tourist place with busy roads (not fun to walk around). It’s peaceful while you’re within hotel facilities but as soon as you walk out of the hotel we grab lunch or dinner the relaxing glow of the hotel fades away. As young adults who are comfortable arranging our own transport (car rental), we feel we got more value for our money staying at another place outside Funchal later in our trip. If you are looking for adventures you may prefer to stay at another place. For our honeymoon trip and with our available budget, staying two nights at the Cliff Bay Hotel was just perfect.

Prós: Muito Bom!! Excelente localização, o nosso quarto tinha uma vista fantástica sobre a baía do Funchal. Quarto espaçoso e confortável. A zona da piscina e do acesso ao mar é muito agradável. Excelente pequeno almoço. Very good!! Great location, our room had a fantastic view of the bay. Spacious and comfortable room. The pool area and the sea access are very nice. Great breakfast.

Contras: O único ponto negativo é o preço, mas para um hotel de 5*, com uma localização ímpar e onde não temos qualquer reparo a fazer, temos de considerar o preço como aceitável. The only negative point is the price, but for a 5 * hotel, with a unique location and when you don't have any repairs to make, we must consider the price acceptable.

Prós: It really is an incredible experience. From the welcoming staff to amazing food. The facilities are amazing and it is 5 star in all ways

Contras: Nothing. It was an amazing stay.

Prós: Muito bem recebidos! Como o quarto ainda não estava pronto ofereceram-nos prontamente o pequeno almoço! Instalações muito muito boas! Restaurante!

Contras: —-

Prós: The hotel has an excellent location. Great environment, excellent food

Contras: One thing we found disconcerting was that the hotel only provide one complimentary water bottle for day of arrival and any subsequent water bottles are charged at a rather extortionate cost, reflects poorly on a 5 star hotel with great reputation. I suggest walk 20 metres and get 1L water bottle for less than 0.50euro

Prós: Espaço

Prós: Gostei de tudo. O hotel é maravilhoso, serviço excelente, decoração fina e charmosa, breakfast delicioso, quarto muito amplo com cama e travesseiros deliciosos!

Prós: we had a very nice sea-view, and shall return. Nice indoor pool when the weather was not so good

Prós: Great large room with a good ocean view. Used the pool and gym facilities every day. Good breakfasts.

Contras: Drinks & Food at the Cliff Bay were expensive, however there are many good quality and cheaper places to eat and drink close by (try Frangos around the corner and have the piri piri chicken and tomato salad).

Prós: The room was beautifully decorated and was very comfortable.I really enjoyed being able to relax in different areas of the hotel.

Prós: Size and layout, location of room.

Contras: Was turned away from restaurant for breakfast, very brusquely and without any assistance as to where I should go. When I asked another member of staff for directions, he pointed me back to the restaurant I had just been ejected from. There then followed an altercation in Portugese with me finally, and with a lack of good grace, being seated in what I late learned was the "VIP" restaurant. I was assured by the second member of staff that the package I had paid for entitled me to eat in that restaurant. I was somewhat surprised to find later that my partner, who breakfasted before me, had also been turned away from this restaurant and had eaten elsewhere. If you are going to be a 4\5 star hotel, then you should provide 4\5 star service.

Prós: Real 5 star approach without any pretentious attitude. Everyone very friendly and extremely helpful. A truly relaxing and enjoyable holiday. Will definitely return to this location and hotel.

Contras: N/A

Prós: Da inesquecível vista do Atlantico e dos seus pontos de observação junto a falésia.

Contras: A rampa e a ausencia das paradas dos elevadores no caso do andar onde fiquei.

Prós: localização aprazivel e tranquilo.

Prós: O hotel é fantástico, quartos espaçosos, requintados, cheios de bom gosto, os funcionários são o mais atenciosos possivel. O pequeno almoço é excelente.

Contras: Nada

Prós: simpatia dos funcionarios, instalações, pequeno-almoço, vista, spa e as piscinas

Prós: A tranquilidade e o conforto associados ao hotel e à própria ilha.

Prós: Hotel em cima deuma falésia com uma vista de cortar a respiração.Simplesmente Sublime.

Contras:

Prós: The friendliness of the staff and the hotel's facilities

Contras:

Prós: Beautiful gardens and the view from the room is amazing. The room is also very spacious.

Contras: The rooms (especially the carpet) and the pool area need to be updated. Food quality could be improved...

Prós: The hotel has a certain charm, related to the history (the common part in the ancient villa), view from Monte on the ocean and Funchal, the gardens and the large part of the staff.

Contras: The hotel equipment is poorly maintained, not renewed, the noise from the lift motor in the neighboring rooms terrible. Pigeons make balcony every morning so dirty, that it cannot be used. Breakfast offering and organization have a lot of room for improvement.

Prós: Adorámos tudo, principalmente a localização e o espaço envolvente em que o hotel está inserido! Excelentes paisagens, excelentes funcionários (de salientar as recepcionistas Carolina e Tânia e o empregado de mesa Vítor), excelentes comodidades, excelente pequeno almoço, excelente atendimento... Tudo 5*****! Recomendamos... voltaremos!

Prós: Spacious bedroom and bathroom with a great view. The garden was absolute lovely. Great to have the tropical garden and cable car so close by.

Contras: We thought the in house restaurant was a bit overpriced.

Prós: O atendimento, o aconselhamento e recomendações na recepção. A vista é fenomenal!

Contras: A localização e o serviço de limpeza.

Prós: Restaurant a la carte very good. Extensive gardens well cared for.

Contras: At the breakfast buffet the hot selection was barely warm.

Prós: Da localização, do jardim exterior, da simpatia dos funcionários.

Contras: Sumo do pequeno almoço não era fresco

Prós: It was a terrific location. Close to the cable car and mountains. The hotel was very clean. Breakfast was included and very tasty. Front desk staff very helpful.

Contras: 1. Low-quality coffee. 2. Mediocre to Bad WiFi in an otherwise great hotel might have kept them from a 5 out of 5 rating.

Prós: Quiet hotel, beautiful gardens, elegant furnishings, library with books in English to read. Lovely Views. Helpful reception staff. Good value. Very good restaurant 5 mins away in Babosas.

Contras: No fresh coffee, only instant. No tea/coffee in bedrooms. No bar staff. No internet in bedrooms. Very steep up and down to nearest cafes and restaurants, bus stops and attractions. 4c colder than Funchal centre, 550m below.

Prós: A lovely location in the hills above Funchal. The restaurant served good quality food for all meals.

Contras: The hotel really needs an overhaul. There were two mouldy patches on the ceiling in our room, the extractor fan did not appear to work, and we were without a bath plug for our five-night stay, despite reporting the problem early on. Not really five-star provision.

Prós: A very nice hotel, in a beautiful, quiet location. The staff were very friendly and accommodating

Contras: The 'courtesy bus' to town was very infrequent, and did not run on Sundays. Dinner in the hotel was disappointing, and the service slow.

Prós: Our room 979 was fantastic , I emailed the hotel before hand - my request for a quiet room , twin ( had 2 v comfortable doubles) with a pleasant view ( wow sea views from this room’s balcony ) exceeded our expectations as we had only booked a twin side view room- Although we had to eat early 630/7. Was able to use 3 specialty restaurants on our short stay. The Japanese one was our favourite. The buffet for breakfast and lunch was very good. Especially the fresh fish cooked while you waited. Also it was nice to be able to eat outside for lunch. All the staff were very friendly and helpful. We asked for diet coke for fridge and this was remembered. Liked having a kettle in our room. Although only 1 choice of each wine colour -type i liked the dry white . Although only a glass served With meals at a time the staff fill up as soon as one looks nearly empty. Thanks The Floaters decaf coffees were v pleasant after dinner too. Able to try several Maderia wine and some Poncha Rum via the AI. Although not all to my taste was nice yo try. The sweet Madeira wine with the lunch’s fruit cake was my favourite. Red Hop on off buses stop minutes away. Easy walk to a small mall - forum shopping centre which was open til 10pm .

Contras: Outdoor pool out of action until end of the month. Was able to use indoor pools/ spa instead - main disadvantage was it was a bit of an eye sore also wasn't prewarned before we checked in. Maderian restaurant- their signature dish was a let down. I hope just an off day for the chef but fish overcooked, no passion fruit sauce and 1 tiny sliver of banana only on it.

Prós: The breakfast was great, especially the poached eggs and the porridge. Appreciated the choice of hot or cold plates. The room was large and comfortable with 2 double beds, plenty of pillows, nice duvets, comfy chairs, good sized TV, large bathroom, private balcony where you could smoke if you wished. Dining room staff and housekeeping staff excellent.

Contras: The food at the evening meal was disappointing, I would rate it only 2 or 3*. The shower area in our room, although very large, was lethal! The large shower tray was so slippery and there were no grab rails. Reception were able to provide a rubber mat when asked but this felt like a dangerous design error. Also nearly had several accidents going from room to balcony and vice versa - there is what seems like an unnecessary step down into the room - just when your eyes need to adjust to different light levels. No choice of what weight of bedding - only a quite thick duvet which was too hot the first night, a spare blanket would have been nice as a choice.

Prós: Tudo optimo

Contras: Estacionamento interior a cheirar a peixe e a precisar de renodelacao

Prós: Gym, swimming pool, quiet neighborhood, very helpful staff, tasty food, comfortable beds, clean room.

Contras: The gym has a lot of equipment, but most are rusty. Not very good coffee.

Prós: the hotel is so good that many people return year after year....

Contras: they have a lot of fish dishes and also stews/casseroles. It would be nice to have simple chicken breasts, steaks and things without sauce.

Prós: Staff were lovely and hard working

Contras: Areas around the outdoor pool were quite slippy, more issues when kids were tempted to run around

Prós: Staff on check out was friendly, explained that even though we were no longer wearing our wristbands, we had access to lunch and drinks before we left. Nice little promenade walk when you leave the hotel through the pool-side entrance. Shampoo, body wash and lotion, soap etc provided. No conditioner. Drinks (pepsi, 7-up, briska and water) in fridge, part of all-inclusive and topped up when finished.

Contras: Grumpy male staff member checked us in - not a great first impression. Had blue plastic wristbands placed on us which were really tacky. Saw others wearing white or gold wristbands, just made me feel like we were cattle. You are told you can book the Italian/Madeiran/Japanese restaurant during your stay, you are not told to do this ASAP as they book up very quickly, therefore we were unable to visit any of them. Wanted to book a couples massage on a Friday and were told this is only on a Sunday - we were leaving on Saturday. Wanted to book any other massage - were told there was nothing available until Sunday. All inclusive "snacks" consisted of stodgy pizza, chips, chicken nuggets, cakes, salad - looked mostly like a school dinner. There were no actual snack foods available i.e crisps, popcorn, chocolate, biscuits, pretzels etc. No tea or coffee facilities in room. No room service available - not very 5 star at all. Towels in bathroom were harsh and rough, not good quality. Shower door had no sealant on the bottom so water would leak out onto the floor every time. Toilet paper was absolutely rubbish, so thin I could see my hand through it. I buy better quality toilet paper for my home! No slippers or spa/swimming towels in room, lady from spa had to contact housekeeping about it. Most furniture was old and dated. Breakfast was okay. Lunch was bland. Dinner was full of fish so overcooked it was hard. Food is not labelled adequately and does not pay attention to allergies or dietary requirements. It was often mis-labelled or not labelled at all. An omelette I ate ended up having ham in it - not suitable for my vegetarian diet at all and made me feel sick - this was not labelled as having ham in. This is a hotel where the elderly come to stay for a month or more on repeated visits - therefore most staff paid more attention to the "regulars", even bringing their buffet food to the table for them.

Prós: Helpful staff, lots of space (about 30% full), plenty of food and drink. The weather was ideal for me - low to mid 20s all week.

Contras: Quality of cooking - food was mostly overcooked and recipes were ordinary, very little exciting or new.

Prós: É um hotel 5 estrelas, como tal não faltou nada. Correspondeu às expectativas. Muito bom e recomenda-se.

Prós: As refeições foram óptimas, com variedade e bem confeccionadas. A limpeza do quarto e das instalações dão uma sensação permanente de bem-estar. A piscina aquecida é uma mais valia, essencialmente para as crianças e para os dias de menos calor.

Contras: A única situação que não me agradou muito, foi ver as mesas e cadeiras do bar da piscina da marca de uma empresa de cervejas. Acho que não se enquadra em toda a paisagem envolvente do hotel e ao restante mobiliário.

Prós: Instalações,Staff,Localizaçao

Contras: Os vinhos nas refeições de péssima qualidade para um 5 estrelas

Prós: Simpatia, educação, disponibilidade, alegria e amabilidade de todos os funcionários.

Contras: Piscina exterior não funcional por renovação e sem alerta aquando da reserva. Animação musical destinada apenas a hóspedes britânicos e com idades superiores a 60-70 anos.

Prós: The suit junior.

Contras: nothing, everything was perfect.

Prós: Good facilities, indoor pool, decent breakfast, comfortable suite, pretty reasonable value for money.

Contras: A little too far from the town centre.

Prós: preço

Contras: degradação do hotel

Prós: A vista é muito bonita, os funcionários extremamente simpáticos e as comodidades e acessos dignos de um hotel de 5 estrelas.

Contras: Não

Prós: The hotel was exactly as described and also clean quiet and relaxing. The staff were friendly and helpful and any difficulties were quickly sorted out.I would be happy to use this hotel again.Value for money was very good.

Contras: A small suggestion is that the buffet evening meal was expensive if you had children with the charge at 25 Euros and half price for kids. There are too many excellent restaurants locally to make this viable. They should consider kids up to say 10 years eat free.

Prós: Gostei de tudo, fui sempre bem atendido...

Prós: Quarto, piscina, funcionários e pequeno-almoço... de excelência.

Prós: Hotel rooms were big and clean. Big hotel, loads of facilities

Contras: Some of the staff were nice but some were quite rude. During 6 nights they never replaced the drinks in the mini-bar, which is quite weird.

Prós: I really appreciated the spa services free of charge.

Contras: The price vs. the quality of the internet connection was too high.

Prós: A sua localização e a expectativa da relação preço/nº de estrelas (5?!).

Contras: Não gostamos do mau cheiro sentido no quarto de banho, que para um hotel da categoria de 5* é impensável! Depois a relação preço / qualidade defraudou todas as expectativas! Depois a falta de informação sobre os serviços disponíveis no interior do hotel e mesmo na sua envolvente, incluindo informação sobre transportes alternativos.

Prós: Fantastic location - convenient for promenade, buses, restaurants, etc. Good sized rooms and wide range of facilities. Great pool area. Good choice at breakfast.

Contras: There were too many extra charges that really should be included in the room rate, e.g. tea and coffee sachets in room, use of room safe, etc.

Prós: A localização, possibilidade de footing. Fáci deslocação ao centro

Contras:

Prós: Location was close to tourist attractions and had an amazing view.

Contras: Nothing, everything was absolutely perfect

Prós: We had a room in the 8 floor with amazing panorama.(to the port/sea and the parts of the city spread out on the mountains slopes. The breakfast was very good and also the service of the staff.

Prós: It was very easy to reach to the main street and the main part of the town. Airport shuttle station was very close and as far as the hotel itself was concerned, the staff were very friendly and helpful.

Contras: The indoor sport and swimming were not complementary and the hotel guests should pay for it. I would prefer to pay a bit more in the beginning and use hotel facilities without payment for each day of using.

Contras: Foi solicitado cama de casal e não cumpriram, na recepção obrigam a assinar um documento como aceitamos as politicas de privacidade do Hotel quando as mesmas politicas de privacidade nem estão presentes no mesmo documento nem existe opção de aceitar ou não conforme legislação actual do Regulamento Geral sobre a Proteção de Dados, que neste momento estou a ponderar ou não apresentar queixa sobre a mesma politica aplicada pelos mesmos.

Prós: The views. The staff was also very kind and helpful.

Prós: As soon as you walk into the Hotel you feel at ease due to the beautiful lounge area surrounded by orange lights then you have the staff who are very well presented and are very polite. The rooms are also very nice pictures do not lie couldn’t ask for better for the price I paid. Location of the hotel is spot on as it’s about a 10-15 minutes walk from the city centre where there are lots of places to eat and have fun.

Prós: Breakfast was varied, amazing views from the room and restaurant, parking is free, and overall a comfortable stay

Contras: The facilities - indoor pool and jacuzzi were against a fee despite the room rate already being on the costly side. Room wasn't cleaned for 2 days due to Christmas but at least a basic cocktail was offered free of charge.

Prós: Infelizmente não tive oportunidade de efetuar a estadia devido a pandemia, mas a flexibilidade e disponibilidade do estabelecimento foram impecáveis

Prós: Excelente localização depois de o encontrar-mos, vista maravilhosa, confortável sem excessos, prático e muito limpo

Contras: A indicação para acesso ao mesmo.

Prós: O quarto tinha uma vista fantástica. Os funcionário foram 5 estrelas connosco. O facto de nos terem proporcionado um upgrade no quarto Deram-nos a possibilidade de fazer o check-out mais tarde de forma a sairmos directos para o aeroporto. O staff do hotel foi muito atencioso com a questão do Coronavirus

Contras: Não tem nada haver com o hotel. Mas infelizmente o Coronavirus impediu que pudéssemos usufruir do SPA do hotel e de outras comodidades do hotel.

Prós: A vista estupenda sobre a baixa/baia do Funchal.

Prós: Correu tudo lindamente. Óptimo serviço e qualidade.

Prós: Óptima localização, pessoal muito simpático. SPA com óptimas condições.

Prós: Adorei o pequeno almoço e a simpatia dos empregados. Para voltar concerteza se voltar à Madeira. O quarto estava equipado com kitchenet a nosso pedido e tinha os acessórios necessários. A piscina interior e restantes serviço valeu bem os 5 euros por pessoa.

Prós: muito bom, desde a entrada à saída...melhor do que imaginávamos!

Prós: The hotel was very well situated (just 10 minute walk from the marina) and was excellent value for money. It was also very comfortable and clean.

Contras: No negative points

Prós: Hotel with a beautiful view to the bay.Try local vines and liquers in the bar.Breakfast is also very good!

Contras: No.

Prós: Views of the hotels, Modern hotel. All the staff is well organised and friendly, yet discreet.

Prós: Free breakfast was good with lots of variety. The room was clean. The decor was really good. Also, it was easy to spot the hotel driving because the design was different from the rest of the buildings in Funchal. Overall a great hotel.

Contras: Free wifi worked well within the limited area of the lobby and pool deck. However, the constant need (every 30 minutes or so) to log-in with both username and password of "guest" on my portable device was frustrating at times, and, in my opinion, served very little purpose. But, it was free... so can't really complain too much, right?

Prós: Very clean and comfortable with impressive views.

Contras: Unimaginative breakfast without any proper coffee.

Prós: Breakfast was very good

Contras: SPA should be open later then 7pm

Prós: Good position near town center

Contras: The information in the reception about buslines etc. was very poor. Heavy noise from traffic and day-and-night-barking dogs at neighbours

Prós: There are no sandy beaches on Madeira, so a hotel concentrating on colourful tropical plants and swimming pools is a great choice. My room also gave me a good view of the sea. Very friendly and helpful staff. Great buffet breakfast. Although not to my taste, evening entertainment is provided in the restaurant/bar area. I walked into Funchal and home again each day, but there are many buses passing by and the airport shuttle also stops nearby. Of course, taxis are available. Excursion buses pop in to collect you and Prestana run offers for discounts on trips and further stays.

Contras: I had a dodgy fridge in my room and should have mentioned it earlier to the staff who, I'm sure, would have sorted it out promptly. Partly my fault, then. There was a very frequent smoker somewhere below my balcony, meaning that whenever I felt like sitting out there, watching the sea & taking in the sun, I'd have to retreat from the stink. I don't know whether Prestana has a policy of smoking zones within the hotel or not but they should have. It spoilt one aspect of my stay.

Prós: Os funcionários que nos atenderam no check in eram 5estrelas... O pequeno almoço impecável... O acesso ao carro é rápido. O prato de fruta e o espumante vieram atenuar o desagrado

Contras: Boa tarde. Infelizmente a nossa estadia correu muito mal. Quando chegámos ao quarto parecia inacabado em termos de arrumação. Encontramos papel higiénico dentro da sanita e só não reclamámos porque iam dizer que tinha sido nós. Não tinham a toca e os pequenos shampoos habituais... Não tomámos banho que o chuveiro não funcionava... A zona da piscina interior e o jacuzzi deixou-nos marcas de tanto mosquito. Lamentavelmente, são motivos que não são um bom cartão de visita. E não recomendamos.

Prós: The staff was very kind and beat up my expectations. They were so thoughtful!! I received a cake for my birthday and all the staff congratulated me when I stated my room number. The room was absolutely amazing. Lovely view with a jacuzzi on the balcony. Cannot wait to stay there again!!

Prós: De tudo...o atendimento foi do melhor,empregados muito bem escolhidos,super educados e muito simpaticos...adorei e vou voltar...

Prós: Good location lovely pool breakfast amazing

Contras: No air conditioning No outlook from the balconies

Prós: Fantastic staff, all were brilliant and could not do enough to make sure the holiday was going well. The location was a little further from the city centre than we thought, but facilities in the area still very good, with excellent restaurants and bars within easy walking distance. The hotel facilities were very good, with everything we needed

Contras: The only complaint we would have is that the indoor pool was a little small - very minor point

Prós: Great value and nice hotel. Good breakfast. A bit of a stroll to Funchal but OK. Had a bit of character

Prós: Very nice bed/ linens. Beautiful flowers everywhere. Large and yummy breakfast buffet and very friendly staff

Prós: Gostei sobretudo dos funcionários.Pessoas muito simpáticas e extremamente disponíveis além de bons profissionais.Não posso de deixar de referir na recepção o Sr.Miguel,o Sr.Brandão e o Sr.Hugo.Na piscina a menina Carla e como responsável pelo meu alojamento a Sra D.Maria dos Anjos.Por fim um agradecimento especial ao Director Dr.Rui Feiteira

Contras: O que gostei menos foi do pequeno almoço.Não tinha alguns produtos que acho fundamentais para um hotel de 4 estrelas

Prós: Garden @ Architecture, Location & Staff

Contras: No airconditioning

Prós: The breakfast was fabulous and the service wonderfully efficient and friendly. The accommodation was good - we enjoyed the balcony, too.

Contras: The live music was almost directly underneath our balcony

Prós: Nice atmosphere. Doesn't feel crowded, plenty of space round the pool with shade. Lovely breakfasts. Friendly staff. Clean. Everything works. Good location on bus route.

Contras: Nothing.

Prós: A beautiful site with garden and pool areas, quiet and comfortable, nice views to Funchal hills. Very friendly staff, nice pool and snack bars, tasty and big breakfast buffet. Clean, cosy rooms with large bed, nice balkony. I liked the location very much, not in the crowded city center, but close enough to walk or take a bus. Taxis are also really cheap!

Contras: Pricy restaurant, breakfast buffet a bit crowded.

Prós: When we arrived we were taken into the sister hotel Miramar as the Village was undergoing eco friendly alterations. These two hotels were situated on the same site but with separate entrances. We found the Miramar slightly old worldie with antiques scattered over the building and the decore was also of times gone by. The atmosphere was serene and peaceful. The food was good with extensive selection self-service breakfast with a delightful arrangement of small rooms, nooks and cranies within a larger room. This became an intimate candlelit dining area with waiter service in the evening. It had a staircase leading to a bar serving an interesting selection of cocktails. The staff could not have been more friendly and attentive.

Contras: I was sad we were not able to see the rooms but we were able to walk around the grounds of the Village which were the most attractive and peaceful gardens I have even seen in any hotel. There were many flowers and and shrubs in bloom even in November - better than the Botanical Gardens - so ideal for nature lovers. but the area is very hilly and not within walking distance of Funchal centre -especially for oldies! And there is no courtesy bus offered.

Prós: The initial very warm welcome. Friendly helpful staff - reception/dining room/cleaners. The room had good kitchen facilities - kettle/fridge/hotplate/crockery/cutlery/ pans

Contras: I felt safe especially as I was travelling alone on this occasion

Prós: relaxed atmosphere, good position, beautiful gardens & layout

Prós: localizaçao, simpatia funcionarios.

Prós: Friendly staff and excellent location

Prós: Tratar-se de um hotel em que há a possibilidade de relaxar apesar de se situar proximo da cidade.

Prós: Overall a very good experience. Hotel won several prizes with the garden which is truly amazing - nice pool and facilities. Bus stop right outside. Not too far from city centre in walking distance. Shops nearby for basic purchases. Rooms equipped with small kitchen. Pleasant view.

Contras: Evening live music was eventually disturbing (near the pool) as it was almost daily and lasted till about midnight. For persons need an earlier rest could be a problem. Closing the window wasn't enough

Prós: The luxury and the beautiful garden. The winter garden. Breakfast in the sun. The pool./ Choice of restaurants.

Contras:

Prós:

Contras: Late Cleaning of rooms sometime not untill 3.45p.m.

Contras: The breakfast was really bad.

Prós: This is in my top 3 hotels, wonderful staff, always helpful with a smile, great facilities, food excellent and the location is amazing and I'm using the word amazing because it really is, thank you for a beautiful and welcoming stay.

Prós: The accommodation itself is in a nice location. The staff is very attentive to the cleanliness. Otherwise, it looks like the hotel is old. Equipment could be improved a little.

Contras: Perhaps, for convenience, there could be two small changes. Connectors could be more or at least close to the bed.

Prós: Gostei imenso de tudo o que involve o exterior e interior. Gostei muito do serviço, a atencao de todos. Gostei do ginasio, piscina interior jacuzzi, cama, almofadas, varanda, ate gostei do frio do exterior. Gostei do quentinho no interior de todo o hotel, contrastando o fresquinho do exterior. A comida muito bem confecionada, precos adequados, pequeno almoço, muito bom. Simpatia e atencao de todos, muito bom. Estão todos de parabéns.

Prós: Location is perfect - in addition to lookout right there there is a link to the Pico de Areeiro - so easy to go there Restaurant is very good (for breakfast and dinner)

Prós: It was our honeymoon and they prepared a bottle of champagne, which they brought in a cooler to the room after dinner. Very nice delightful surprise :) Also, the staff was exceptional, going above and beyond in terms of recommendations for things to do.

Prós: De tudo um lugar excelente para descansar

Prós: The room was beautiful and clean, the gym and pool facilities were good, and they all overlooked the most amazing view you will ever see in Madeira. Dinner at the restaurant was cooked perfectly and the staff were incredibly nice. Breakfast the next day was good too! The hotel is right at the beginning of a hike down into Nun’s valley that offers stunning views the entire way. Cannot recommend this place more!!

Prós: Ótimas comodidades ! Espaço muito agradável na zona da piscina !

Contras: Piso escorregadio na piscina !

Prós: Amazing view over the valley, the quietness... one of the most relaxing places I have been to

Contras: The spa swimming pool was cold. And that was about the only thing I disliked

Prós: The wonderfull view at breakfast and dinner time, breathtaking. the night silence provided an excelent relaxation.

Contras: The food could reach better levels, noticed some tactics used in restaurant kitchens which may be a bit unpleasant if you know them...

Prós: o silencio e som dos grilos e passarinhos,frescura da natureza as montanhas muito bom ,calmo e sem barulhos o ideal para umas ferias nem que seja um dia

Prós: Gostei do acolhimento, da tranquilidade e do jacuzzi e sauna.

Prós: Excelente Localização, excelente serviço de cozinha e restaurante, algumas actividades e serviços disponibilizados de forma muito simples

Prós: o silençio,e paz que se leva

Prós: one of the best hotels for service friendliness and location i have ever had the pleasure to stay at Fabulous!!

Contras: No, but due to its location hire is advisable

Prós: Calma, boa variedade do menu do pequeno almoço, boa relação qualidade preço no restaurante, simpatia do staff.

Prós: We liked the location and comfort and privacy, lovely balcony with veiw, nice large room with even a cot an extra bed in it.Lovely restaraunt with authentic cooking on wood.Breakfast not so good maybe because we had an early one.

Prós: this hotel has a fantastic location with a very good restaurant serving excellent meals and friendly attentive staff.

Contras: this hotel has no communal social areas apart from the pool table

Prós: almost everything! the warm welcome from staff, the views and peace, food good particularly breakfast, able to do beautiful walks from hotel without driving, range of TV channels in english, possible to have breakfast in room with no charge.

Contras: nothing serious. would have liked more vegetarian options; vegetables served were very overcooked. would be useful to have been told poss to have breakfast in room with no charge. preferred double bed but given twin. heating could have been a bit hotter.

Prós: Great room and views,beautiful bathroom,nothing to fault.

Contras: There were not any.

Prós: De tudo, impecável.

Contras:

Prós: Piscina tanto o interior e exterior

Contras: Propriedade mostra idade

Prós: The Monday night karaoke was fun.

Contras: The air con in the room was defective. This was not remedied despite several complaints. It was impossible to sleep in. The fan we were given for the last 2 nights made very little difference.

Prós: Pequeno-almoço muito bom e com opções sem glúten. A piscina exterior é fantástica e os funcionários são impecáveis. Recomendo!

Prós: Quarto espaçoso, limpo, casa de banho privativa, hotel moderno e elegante. Funcionários muito simpáticos e disponíveis. Pequeno-almoço excepcional com muita variedade, localização perfeita, piscinas e jacuzzi com vistas espetaculares. Recomendo mesmo muito. Com certeza será uma experiência a repetir!

Contras: Nada, tudo estava perfeito.

Prós: The outside pool surround was absolutely delightful. Lots of flowers, palm trees and unusual plants. Great sunbed areas and pools were lovely to swim in. Breakfast was plentiful and varied. Loved our room it was very comfortable and the bathroom was a good size.

Prós: The hotel was fantastic, rooms big and comfortable, cleaned & fresh towels everyday. Food lovely, staff very friendly and helpful at all times. Facilities great and the pool area Amazing like paradise and the view breathtaking. Recommend this hotel.

Contras: Nothing to dislike

Prós: Our hotel room view was amazing. The room was also clean and the bed comfortable and big! The staff was very friendly and helpful, we asked for help many times for example where to find best levadas and how to get there. Breakfast was good and there was something for everyone. Spa and swimming pool areas were great and big plus for Finnish sauna.

Contras: Spa treatments were very expensive and that’s why we didn’t use those services.

Prós: The sea views, the breakfast and dining area and the evening entertainment.

Contras: Being half board we had dinner at the hotel. The choice was limited and the quality could be improved.

Prós: Was very grateful for the room upgrade, champagne & lovely little ‘towel cake’ for our wedding anniversary. Staff were very friendly & beautiful pool area.

Prós: agradavel servicos com amplos quartos e generosas e economicas refeicoescentral e proximo da beira mar e dos acessos a cidade

Prós: Great hotel with great facilities and good service.

Prós: It is in a peaceful location, very comfortable and excellent sea views

Prós: The helpfullness and eagerness to please of the reception staff. The rooms were beautiful as was the decor throughout the hotel.

Contras: SErvice in the bars and restaurants needs improvement. Also the elevators are erratic and there is no public stairs.

Prós: A localização, o pequeno almoço, a qualidade geral do hotel, a relação preço-qualidade

Prós: A limpeza das instalacoes e o espaco jardim com vista para o mar.

Contras: Ao contrario da reserva a internet nao e gratis, so 2 elevadores para um hotel com a capacidade do pestana promenade e exageradamente pouco fazendo com que muitos hospedes desesperem pelo tempo perdido. o pequeno almoco tem muito pouca diversidade, na minha opiniao e fraco, esperava Mais.

Prós: The room are very comfortable and the breakfast is delicious.

Prós: The location was excellent. The grounds were very well kept with lots of lovely plants. Beds were comfortable and room clean. Good selection for breakfast. Staff helpful and friendly.

Contras: No but tea/coffee facilitiy in room would be welcome.

Prós: Localização maravilhosa e serviços excelentes! Funcionários do hotel muito simpáticos.

Prós: Chic, bright & light, modern. Good and varied breakfast. Lovely view of sea from Bedroom. Good access to Promenade. A number of local restaurants & cafes in area.

Contras: Quite a way out from Funchal (about 45 mins walk) and no hotel courtesy bus. No Robes supplied for swimming Pool and pool access goes through public areas requiring one to change in rather inadequate changing room near pool. Hot breakfast always cold no matter what time in morning. Could have done with a dedicated Hotel Restaurant (not buffet)

Prós: Simpatia e profissionalismo dos funcionários

Prós: Da simpatia dos funcionários, a localização e a beleza e conforto do hotel, bem como a vista que tem para o mar, lindo!!!

Contras: O pão do Pequeno Almoço.

Prós: everything

Prós: Internet (exceto na Sala Jogos) Localização

Contras: Spa: - Estavam em obras (junto à piscina interior). Não me informaram. E ao ver que estava um cliente na piscina continuaram a fazer os trabalhos nem me disseram nada Room Service: - Não tinha o menu físico nem na TV. Liguei para o Room Service, disseram me que não sabiam e pediram para ligar para a Receção. Ao ligar para a Receção, este informou me que era um estagiario e que não sabia o que estava a fazer. Por isso, iriam entregar me o menu fisico no quarto. Por fim, quando liguei novamente ao Room Service, o colaborador disse que não sabia se tinha os produtos, pois às vezes esgotavam. Restaurante: - Serviço ao nivel de um hotel 3 estrelas, com baldes a servirem para colocar os talheres e restos de comida. 5,25€ por copo vinho ( preço acima com base ao serviço que prestam)

Prós: Breakfast really good choice sometimes lack of cups but other than that good. Rooms good design and pool area excellent. Loungers very uncomfortable

Contras: The sun loungers

Prós: The breakfast was excellent everything labelled .My wife is gluten free and was extremely.pleased.The place is spotless tbh.Tge entertainment was good even though not many watched it.

Contras: My wife likes a bath but the shower was ok.We would and should have booked a sea view.I was charged €4.90 for my 1st large beer then later €3.90 in main bar.Happy hour made it £2.90.

Prós: Tudo. Recomendo

Prós: Great views - Excellent choice for breakfast

Prós: De tudo. Realço a simpatia do STAFF do restaurante. Adorei e certamente vou voltar.

Contras: Nada a apontar

Prós: Staff so friendly

Contras: The Bacon - last 3 years Very Poor. Complained but same lot still out. Loads left everyday

Prós: Location, super nice staff and comfortable.

Contras: n/a

Prós: Location Breakfast

Contras: All good

Prós: - staff was ready to help you (reception desk), e.g: they helped us in our last day with an early taxi - various breakfast - location is quite good for visiting the city - having the outside piscine is well appreciated - they offer a bottle of wine and water in the room - clean room

Prós: Convenient location, having a kitchen and room for 4 people.

Contras: There are too many ants all over the kitchen and the bathroom needs better ventilation.

Prós: Excellent facilities and great value for money

Prós: good location very handy for public transport including airport bus 7.50 euros return taxi 25 euros one way.many good eating places near at hand

Prós: the area the hotel is in was well serviced by many restaurants and good public transport links

Contras: the rooms will soon need modernising

Prós: O acolhimento do pessoal ...

Prós: The hotel have a Good location and a Nice swimming pool !

Prós: a simpatia dos funcionários e o parque automóvel grátis

Contras: pensava que era mais perto a pé do Funchal (cerca de 30m.)

Prós: Quarto muito amplo, parque gratuito e simpatia dos funcionários.

Prós: O quarto enorme, com kitchenete, o parque interior gratuito para o carro alugado, a piscina interior

Prós: Muito bom hotel, muito bem localizado e com excelentes condições. Para quem vai com a familia é excelente porque é um hotel muito familiar e muito calmo.

Prós: Boa localização, serviços corretos, café da manha bem servido.

Contras:

Prós: The room was very comfortable and clean with a fantastic sea view and overlooking the pool. Entertainment every evening was very good and so was the breakfast buffet.

Contras:

Prós: A ficar aqui desde 1994! Volto sempre!

Prós: Em época de pandemia alguns aspectos surgem como mais importantes e a limpeza e cumprimento de algumas regras destacam-se é absolutamente nada a dizer ou criticar, inexcedíveis, amáveis simpáticos e sentimo-nos não só bem como tranquilos e seguros

Contras: A precisar de alguma modernização, mas só sentimos necessidade de mais algumas almofadas não para dormir mas para estar e/ou ver televisão. A rever a quantidade de não hóspedes que compram acesso diário às instalações nestes tempos de pandemia.

Prós: The garden is almost a small botanical garden. The restaurant is recommendable with it's many choices.

Contras: Pensei que ia para um hotel, fiquei noutro

Prós: Gardens and heated pool were lovely. Breakfast buffet was good. Direct access to Quinta da Penha del Mare hotel with terrace overlooking the sea was appreciated.

Contras: Restaurant was rather average

Prós: Very beautiful room with lovely furniture and color scheme and view...the gardens and sunset were just lovely ... a nice introduction to madeira. The history that it was a Quinta was also good

Contras: The Internet wasn't that strong. And the desk didn't open the back door when I rang so I had to walk all the way around to get in.

Prós: Everything here at the hotel was excellent. The location is perfect. Laid by the pool relaxing looking to sea what’s not to like. Perfect location for walking into Funchal and many good restaurants a few minutes walk away. The staff were all so friendly. The rooms were clean and had everything you needed. Always had hot water for showering. Very comfortable beds. Breakfast was ok! Always managed to get something. The fruit was always lovely and fresh. On the odd day I had lunch it was delicious. A special mention to the pool boys who were so friendly. Can’t wait to return when the world returns to normal!

Contras: Reposição de artigos de higiene, arrumação do quarto e fraca pressão do duche e não ter chuveiro com várias funcionalidades; bem como falta de sapatos de quarto

Prós: Bom pequeno almoço, excelente localização

Prós: We were given a Pleasant room leading on to a little garden planted with bougainvillea. We liked the traditional feel of the hotel and breakfast was excellent and unhurried. The hotel was actually not too far a walk from the town . Position wise it is a happy compromise between being right in town or the modern sprawl of large hotels further up the coast. The pool area is lovely. Altogether a great find with a warm genteel feel.

Contras: The building work next door - but that can’t be helped. The pillows need replacing.

Prós: Excellent views,clean spacious room (junior suite)

Contras: None

Prós: location to centre of Funchal

Contras: Facilities are getting in need of refruishment

Prós: Comfortable, spacious room; excellent buffet breakfast, superb location for access to town and restaurants. family atmosphere

Prós: A localização, os acessos e o parque de estacionamento são bons. É sossegado. O restaurante está bem inserido no jardim que é lindo e bem tratado.

Prós: We liked the overall atmosphere and good location for town. Also it was very quiet with friendly staff.

Prós: Great ambience, a friendly, relaxing, unpretentious hotel with a good value restaurant and welcoming bar. The buffet breakfast offered an excellent choice of fruit, cereal, hot and cold food.

Prós: Excellent location, comfortable,spacious room, very friendly and helpful staff.

Prós: Do espaço envolvente do hotel.

Prós: Uma localização óptima. Funcionários muito eficientes e agradáveis. Óptimo para uns dias de descanso.

Prós: Da pouca formalidade, um ambiente muito familiar. Quartos muito espaçosos e confortáveis. Um lindo jardim.

Prós: Da estrutura arquitectónica que manté a traça das construções portuguesas a rigor , o que contribui para o conforto e bem estar dos hóspedes. Também a localização da piscina junto ao mar é excelente.

Contras: O facto da piscina fechar depois das 18h o que no Verão me parece descabido. A informação de que fica a 10 minutos do centro da cidade, o que não é verdade, se formos a pé. Leva-se pelo menos 30 minutos.

Prós:

Contras: Very hard matresses and cushions in the beds.

Prós: Conforto

Contras: Academia

Contras: Fitness centre does not open until 8am

Prós: Classy and elegant

Contras: Butter too cold at breakfast

Prós: Wonderful gardens. Delicious breakfast

Contras: Long wait for coffee

Prós: Continuam com serviço nas piscinas excepcional . Embora tenha em alguns dias não havia cadeiras para os hóspedes pois estavam ocupadas com visitantes , tem que assegurar cadeiras para hóspedes. Política de reserva de cadeiras pouco controlado

Contras: Estive já várias vezes neste hotel que considero excelente mas desta vez o serviço no pequeno almoço foi muito deficitário . Muito demorado os pedidos , empregados pouco atenciosos , e sala muito desarrumada , demoram a levantar louça suja e deixam na num móvel em pilhas de pratos sujos á vista no meio da sala ... mau para um hotel que tinha um serviço irrepreensível e que pretende ser um dos melhores .

Contras: Ficamos no andar mais baixo, ficamos sem vista.

Prós: HOTEL EXCELENTE. EMPREGADOS, STAFF PERFEITO.

Contras: NADA A ACRESCENTAR

Prós: Location

Contras: No reasonably priced restaurant

Prós: do mar

Prós: Pequeno almoço e localização, excelente!, irei voltar certamente, recomendo a todos .

Contras: Estava tudo perfeito.

Prós: Everything

Contras: Nothing

Prós: everything

Prós: Uma viajem a mundo requintado de romantismo e glamour que é cada vez mais raro e cada vez mais valioso. A natural simpatia de toda a Equipa deveria servir de escola para todos os outros Hoteleiros dum País que se diz querer ser Hospitaleiro. Enjoy this pearl because is unique and esquisit.

Prós: I like it wery mutch

Prós: A localização e serviço são excelentes

Prós: Achei o serviço ótimo, os empregados muito gentis. A varanda era muito boa.Acho que encontrei o meu lugar na Madeira

Prós: Apreciei a simpatia, a qualidade do serviço e o hotel em si, as suas salas e varandas, a localização e tranquilidade