Prós: Top notch for a European hotel in terms of cleanliness and design. The location is not ideal, but taxis were easy to come by. Architecturally it's stunning.
Contras: The rooftop pool is subpar (tiny) and has woefully inadequate seating.
Prós: As other people have said, it is the staff at this hotel that were really great and I have told people about it that I would not normally tell or make comment to. If all hotels used this one as an example of how to deal with customers from the point you enter it, travelling would be a lot more pleasant. It is the little things that they do so well and always cheerfully, they respond, they are good at what they do from the restaurant to the bar to reception and the doorman and porter. I dont know how they do it, but they need to keep the secret and keep it going!!
Contras: The size of the gym and the pool!!
Prós: Rooftop and lobby bars are amazing
Design of the hotel was beautiful and extremely trendy
Prós: Excelente para um hotel europeu em termos de limpeza e decoração. A localização não é ideal, mas era fácil para pegar táxi. Arquitetonicamente é impressionante.
Contras: A piscina na cobertura é de baixa qualidade (pequena) e infelizmente tem lugares inadequados para se sentar.
Prós: Os bares do terraço e do lobby são incríveis.
O design do hotel é belo e extremamente na moda.
Prós: Discovered bedbugs before going to sleep. Had to pack up my belongings in the middle of the night and move hotels. Staff had said they were going to pass along my contact information to the manager. Days later and I've heard from nobody.
Prós: The location was GREAT!!!!! One block away from main street, so quiet in the evening, and perfect during the day. I would definitely stay here again!!!
Prós: My boyfriend and I stayed here with extended family for a week. Great location, everyone that worked there was really nice/helpful and the rooms were great. So happy to have stayed here during our European adventure!
Contras: Breakfast/buffet was not included in our stay but there are great little breakfast spots for a cheaper price right down the road from the hotel.
workout facilities were a little older
Prós: A localização era ÓTIMA!!!!! A uma quadra da rua principal, muito tranquilo à noite e perfeito durante o dia. Definitivamente ficaria aqui novamente!!!
Prós: Meu namorado e eu ficamos aqui com a família por uma semana. Excelente localização, todos que trabalhavam lá foram realmente simpáticos/prestativos e os quartos eram excelentes. Muito feliz por ter ficado aqui durante a nossa aventura europeia!
Contras: O café da manhã não estava incluso em nossa estadia mas há ótimos lugares para tomar café da manhã por um preço mais barato bem perto do hotel.
A sala de ginástica do hotel era um pouco antiga.
Prós: The location and facilities are excellent. The staff, especially the front desk personnel, were great—very helpful and knowledge.
Contras: Noise from other rooms and service vendors is a bit distracting in the evening. Breakfast in the restaurant is very nice but formal. it would be nice to also a venue that is simpler and more low key without the white linens
Prós: Great view and beautiful suite on the 5th floor
Prós: DATED, ROOMS ARE LOUD, NO ISALATION CAN HEAR NEIGHBORS ON ALL SIDES AND CLEANING STAFF, THE BED WAS 2 MATTRESS PUT TOGETHER AND VERRY UNCOMFORTABLE, IM 5,10 AND MY FEET HUNG OFF THE END,
Contras: ONCE INSIDE YOU FEEL LIKE A HOTEL FROM THE 70s THE DECORE IS OLD. THE BREAKFAST WAS AGOOD VALUE. OVERALL WE DID NOT ENJOY OUR STAY. MADE 2 PHONE CALL TO TRY AND GET A REFUND WITH NO SUCCESS, IT WAS SO BAD WE CHECKED OUT 1 DAY EARLY.
Prós: Kabuki Wellington is worth a trip to the hotel on its own, though you obviously do not have to stay at the hotel in order to dine there. But being able to walk right upstairs after an amazing meal there is fantastic.
Prós: First time visit to Madrid and our visit was enjoyable from check in to check out. The staff was helpful, the room was what we had reserved, and the breakfast was fantastic. We had an opportunity to use the pool and the spa and it was a wonderful way to take a break from sightseeing. The hotel was located near the park and metro.
Prós: Primeira visita a Madrid e a visita foi muito agradável do check-in ao check-out. A equipe foi útil, o quarto era o que tínhamos reservado, e o café da manhã era fantástico. Tivemos a oportunidade de usar a piscina e o spa e foi uma ótima maneira de fazer uma pausa nos passeios turísticos. O hotel estava localizado perto do parque e do metrô.
Contras: We reserved a room with breakfast thru 'get a room' and surprised to see that it was not a buffet breakfast!!! for getting the buffet breakfast we needed to add some more money....
Not all the recommendations of the concierges were good, sometimes it seemed like they recommended places that they had personal interests/connections in.
Prós: Old world charm and location. Great lobby and dining rooms
Contras: Room furnishings and hall carpets need refreshing
Prós: Staff was delightfully enthusiastic. Setting was beautiful!
Prós: The beds were amazingly comfortable, the housekeepers were not only very amusing but extraordinarily nice. The hotel was insanely clean and had a very comfortable feel to it, as if a lot of fancy people had been through it over the years. The location is good, but not great, for accessing most of the touristy stuff in Madrid. But I found the Prado (directly beside the Ritz) to be horrifically overcrowded compared to some of the other museums like Sofia Reina just down the street.
Note: Not really easy to access via metro, I'd recommend taking a taxi to/from.
Contras: Take the following review with a grain of salt. I am a young person who grew up poor and wanted, for once, the "Ritz" experience:
While I am a big fan of trying new things, I have to say that the Ritz experience just wasn't for me. I don't mean to be crass, but if I had a fistful of fives - I can think of a few places I'd rather spend it than tipping the endless stream of people trying to help me with things.
Additionally, there is a little doll that you place on your door if you do not wish to be disturbed. Note: Don't leave the doll up for very long, because if you do, they will call your room until you answer so that they can ask when the next time they can come in your room is. I nap maybe... 2-3 times per year at most, and I am severely irritated that they felt the need to call during my biannual nap to ask me when they can come in my room. Instead of changing my sheets 3X per day, how about leaving me the hell alone when I have my DO NOT DISTURB DOLL up?
Perhaps I am not cut out for the lifestyle, but I don't want/need people treating me like a helpless child, yet simultaneously making me feel "lower" than they are. Every time I offered a "no thanks, I don't need a taxi, I'm walking" or walked into the hotel from the street, I received these weird looks of incredulity/disdain that I didn't particularly care for. When I brought my own luggage downstairs on checkout I absolutely horrified the front desk attendant.
Why the need to treat people like this? I have no idea. My recommendation? Take the $500 per night you'd spend here for the standard room and split it in half. Take $250 / night to spend on some other hotel's suite. Take the other $250 and stick it back in your pocket.
Prós: Charme e localização do velho mundo. Ótimo lobby e salas de jantar.
Contras: Os móveis do quarto e os carpetes do hall precisam de atualizações.
Prós: My group was really excited for our night here. We were only in Madrid for a day, but the location was amazing. Upon arrival, all of the staff was super friendly. We chatted with several of them for a few minutes, had some champagne, and got some options for where to have dinner. Their dinner suggestions get a 10 as well, had a wonderful dinner down the street. The room itself was comfortable, loved the lighting options, and the mini bar was reasonably priced.
Contras: We tried to book an extra night but they were fully booked :(
Prós: Patricia at the front desk was extremely helpful and very kind. Would definitely stay there again.
Em pleno centro de Madri renasce o emblemático hotel Reina Victoria, agora com o nome de ME Madrid. Um modelo de vanguarda e design. Possui uma excelente localização, no centro da cidade e a poucos passos do Museu do Prado e da Puerta del Sol. Independente do seu objetivo na cidade (seja para compras ou para turismo), tudo estará muito próximo a este hotel. Seu lobby (de responsabilidade do "Experience Manager", o "Criador de Experiências") é mudado constantemente sempre de acordo com a atmosfera do hotel com o ritmo de cada momento. Percebe-se em todo o hotel, muitas histórias e desenhos feitos para seduzir, fascinar e conectar sua aura à aura do "ME".Você viverá uma experiência maior que uma simples hospedagem. Conhecerá este conceito desenhado para romper paradigmas, tentar, seduzir.enfim, para transformar. É mais que um lugar onde estará, é uma forma de ser. Desfrute também das últimas novidades deste hotel em Madri: Nos espaços vanguardistas e seletos e instalações modernas e serenas dando uma piscadela à estética zen, te oferecemos condições especiais para colocar em ordem seu corpo e alma em nosso novo Spa partner: Spa Metropolitan Desfrute de seu próprio Spa nas melhores suítes do ME Madrid com nosso novo menu de comodidades orgânicas Apivita.
Prós: The staff were excellent. My wife suffered a nasty fall one night when we were out, twisting her knee badly. This resulted in her having to stay in her room for 2 whole days. The concierge provided ice packs and offered the use of a wheel chair around the hotel and the room staff were kindness personified.
Contras: The drinks were very expensive though I guess for a 5 star hotel this is to be expected.
Prós: Clean, luxury hotel. Good breakfast and facilities. Plesent staff.
Contras: Internet connection very poor. Had no internet at all. Room was to hot and we couldn't regulate the temperature.
Contras: not a touch of warmth or hospitality. No clock/alarm, no toiletries, no pictures....
even with reservations the bus to the airport was overbooked, tho they did get a cab for us.
Not convenient for T4. In any case, a cab from the airport costs 20e.
Prós: Room was spacious and comfortable, nicely equipped, staff was very professional and friendly, and overall excellent stay and great value for money. Airport transfer was a nice addition too. Our only regret is that we couldn't stay longer.
Contras: Some of the facilities were a bit worn, could have used some maintenance.
Prós: A equipe é muito simpática.
O Nuevo Boston é um hotel design, com uma piscina de Verão e um terraço para banhos de sol. Está situado perto do Aeroporto Barajas de Madrid, e oferece um serviço de transporte gratuito para o aeroporto disponível 24 horas por dia. Os quartos do Hotel Nuevo Boston são luminosos e climatizados. Disponibilizam acesso gratuito à Internet Wi-Fi e uma televisão LCD. A casa de banho dispõe de um secador de cabelo e artigos de higiene pessoal. O hotel está a uma curta distância de carro do Centro de IFEMA. O hotel disponibiliza um restaurante que serve comida mediterrânica fresca. A área de jantar apresenta um telhado de vidro e palmeiras. Há também um café bar informal. O hotel dispõe de várias salas de conferências, com luz natural e o mais recente equipamento audiovisual. *HORÁRIO DO P. ALMOÇO: 2ª a 5ª das 7 h às 10.30 h; 6ª, sábado, domingo e feriados das 8 h às 11.30 h. *Piscina aberta de 1/06 a 15/09. *Estacionamento: 16 EUR/noite.
Prós: I liked everything about the hotel, elegant, clean, luxurious, great service, overall a great hotel.
Prós: Eu gostei de tudo no hotel, elegante, limpo, luxuoso, ótimo serviço, em geral é um ótimo hotel.
Este hotel ocupa um edifício de 30 andares e 236 metros de altura, a Torre SyV. Goza de uma localização privilegiada, tecnologia de ponta e vistas fantásticas. O hotel tem 474 quartos, 25 dos quais suites domóticas, típicas dos edifícios inteligentes com tecnologia audiovisual topo de gama. Desde o restaurante, no piso 30, pode desfrutar de vistas espectaculares para Madrid e, ao mesmo tempo, da sua gastronomia de assinatura. *Acesso ao spa: a partir de 16 anos.
Prós: Very nice remodeled rooms
Staff and service was friendly and helpful
Good air conditioning
Prós: Value and comfort
Contras: Noisy as they were repairing the building beginning of July
Contras: Convencion Hotel is not more than a old style business hotel but......if an Hotel is made up especially for business .....how come WIFI SUCKS SO MUCH!???
They told me that for a "premium" connection I would need to pay 4 Euro a day. I did and my connection "upgraded" to 3mb/s.....are you f..ing killing me???
Leave this hotel for few more year until they will understand what is a "business" Hotel...Forgot about the garage....it is a mouse trap not a garage! Leave this Hotel for few more years until they will understand what does it mean being a Business Hotel. There are other Hotel around (Regina) at half a price and double value that this!!
Prós: Muito bom quartos remodelados
Equipe e serviço foi amigável e útil
Bom Ar condicionado
Prós: Preço e conforto
Contras: Barulhento, como se estivessem fazendo obras no edifício no início de julho
Descubra as novas instalações do hotel Novotel Madrid Center. Este hotel de 4 estrelas fica na elegante zona de Salamanca. Em viagens de negócios ou lazer, desfrute de fácil acesso ao aeroporto e ao centro da cidade. As nossas 20 salas de reuniões adaptáveis estão equipadas com a mais recente tecnologia e existe WIFI e impressa online grátis disponível em todo o hotel. Enquanto os mais pequenos se divertem na área de jogos, descontraia e saboreie cozinha tradicional no Novotel Eat Bar.
Prós: Modern hotel in the heart of Madrid. Friendly staff. Walking distance to everything. Great breakfast buffet.
Prós: Steps from mercado San Miguel, plaza mayor, night life, Puerta del Sol, museums, the location could not have been better! The staff was extremely friendly, the breakfast had a great variety, and for the cost could not be beat! The shower was awesome, remodeled! We will be returning there at the end of our trip because we enjoyed the hotel and location so much!
Contras: Rooms were small
Prós: location was very centric
Contras: they advertise that they have parking and they do not. Staff was friendly but did not go above and beyond compared to other hotels during this trip.
Prós: The staff at the hotel is fantastic. The location is wonderful and everything was very clean
Contras: The room is very small but when your out it doesn't matter
Prós: The hotel was very clean we had a huge balcony with a great view. The location is amazing it is located in the center of Madrid . There is a delicious market located directly across from the hotel . The staff was extremely helpful . If I come back to Madrid I would definitely stay here again !!!
Prós: Hotel moderno no coração de Madri. Funcionários simpáticos. A uma curta distância de tudo. Excelente buffet de café-da-manhã.
Prós: A equipe do hotel é fantástica. A localização é maravilhosa e tudo estava muito limpo
Contras: O quarto é muito pequeno, mas quando você está fora isso não importa
Prós: O hotel era muito limpo, tivemos uma enorme varanda com uma vista excelente. A localização é incrível, está localizado no centro de Madri. Existe um mercado delicioso localizado logo em frente ao hotel. A equipe foi extremamente útil. Se eu voltar a Madri, com certeza ficaria aqui novamente!
Prós: Only stayed here for a night in between flights and it offered everything we needed. Loved the free shuttle to and from airport. This saved us a lot of money not having to buy a taxi. Also, the room was a lot larger than expected and very clean and modern. It's not really close to anything other than the airport though, so don't book here if you're looking for a good vacation spot.
Prós: For a 1 day layover in Madrid, best of 5 hotels, many similar that I have experienced. Will book here again. Great internet.
Prós: The rooms were beautifully decorated. Each floor has an invidual motif. The staff at check in were courteous and efficient. I enjoyed the experience of choosing the style of room on an iPad.
Contras: While waiting for staff to fix my door (keycard would not work), I decided to wait at the main bar on the top of the hotel. one side was marked for a private party, one wasn't. I went to the unmarked side, ordered a drink, and as I was about to pay, the bartender asked if I was part of the event. I told him no and he said that he couldn't serve me and took the drink away. I informed him that I was a guest of the hotel and that this area was not marked as reserved. His manager apologized but asked me to leave. This added insult to injury of being locked out of my room. Were it not for an early flight and the hotel's free shuttle, I would have checked out that instant. Furthermore, the hotel is poorly located in the middle of a boring residential neighborhood. It may be a good value for anyone about to travel but the device and amenities do not merit 5 stars.
Contras: Amateur front desk staff and missing informations
Prós: Hotel is located 2mins from Madrid metro, as well as supermarkets and authentic local tapas bars and restaurants. Attraction of staying here, eventhough your a short complimentary hotel bus ride from the touristy centre, is the hotel's interior which has been designed by a number of world famous architects and designers - Foster, Hadid, amongst others. This is matched by the 5-star service of the hotel.
Prós: Front desk staff was very responsive.
Hotel architecture, floors, rooms, etc are amazing. Never saw anything like them!
Contras: The restaurant staff was terrible. We were two businessmen dressed in suits. We entered the restaurant at 9:15 pm; It was not busy but had a number of tables with patrons. We walked out at 9:40, having gotten not so much as a glass of water, or even a nod in our direction, let alone an "Ill be right with you." Instead the 3-4 waiters and the captain never even made eye contact with us.
So we went to the desk and got a recommendation to a very good restaurant right down the street.
Prós: Facilities, food, service
Contras: internet and web connection wifi did not work
Prós: Very ecological
Staff was very friendly
Staff was always helpful
Very unique floors
Contras: I wished the room's shower had had a door for privacy (second floor)
Prós: Cool design, friendly staff, good restaurant, close to airport
Contras: slow wi-fi, no workspace for business traveler, small gym
Contras: Equipe amadora na recepção e informações faltando
Prós: Instalações, comida, serviço
Contras: Internet e Wi-Fi não funcionaram
Prós: Muito ecológico
A equipe foi muito simpática
Equipe foi sempre prestativa
Andares muito únicos
Excelente café da manhã
Contras: Eu queria que o chuveiro do quarto tivesse uma porta para privacidade (segundo andar)
Prós: Recommended. We parked a car there; the garage is a tight fit. Everything else about or room and the assistance we received was simply excellent. We did not dine at the hotel, but only because we had other commitments.
Prós: Very well connected to centre and various points of interest.
Contras: It was cold during the night and even with 2 blankets we could not warm up. Bed was hard and not recommended to people with back problems.
Several times at night and very early mornings we heard loud , extended noise, as if someone would move the furniture. It is still a mistery where this noise came from, very unlikely that the hotel guests made it. I would be curious to find out.
Prós: The facilities at Gran Versalles was filled with comfort. The shower facility is different from the rest with separate shower head with clean towels and separated sink for each person. Thank you!
Prós: We arrived at around 11:00 in the morning and they were kind enough to give us an "early check-in". Room was really clean and there was a very nice toiletry kit on the bathroom. Nice little restaurants around the area. Although not at city "centre", it was really easy to get around, especially on the red bus. Would recommend Gran Versalles to everyone!
Contras: Overpriced minibar
Prós: As instalações do Gran Versalles são cheias de conforto. O chuveiro é diferente do resto, com o chuveiro separado, toalhas limpas e pia separada para cada pessoa. Muito obrigado!
Prós: Large, modern room. Easy walk to train station, the Prado. Helpful staff.
Contras: The neighborhod was run down and dirty with lots of litter and graffiti.
Contras: safety system emergency drug set responsibility
Contras: Yes, I was asked for a double bed room, but they gave me two single bed room. The Hotel location is not good, there is now activity nor markets nearby.
Prós: the price is great and it is not too far from the downtown.
Prós: Nice large room in a decent location.
Prós: Spacious, clean very friendly service.
Prós: Location, spacious room
Contras: No wifi in rooms
Pretty good hotel, clean rooms and friendly staff. The buffet breakfast was excellent.
Prós: The staff, almost exclusively, were excellent. They had a cheerful and professional manner.
Contras: Fairly insignificant lobby. Also, whilst not totally the hotels fault, we had a terrible night due to very noisy guests on the floor above. It took three complaints (in addition to staff making 3 visits to the offending room) to get it sorted. Too long.
Prós: Excellent location near to the bus and AVE terminal.
Contras: The security of the hotel needs to improve.