Aluguer de automóveis - Madrid

Overpaid

Contras: We returned the car 5 days early but we’re not credited for the early return Car had low tire pressure and we had to pay to air them up Also, they sold us on how hard it would be to find a gas station so we paid to have them fill it at the end. That was very hard to estimate. We ended up dropping it off with 3/4 tank but still paid $80 up front Overall, I feel ripped off

Bad organization

Contras: Kayak had an issue in their website since when I wanted to change the reservation dates, Kayak pointed me to Hertz's website, but when I wrote the confirmation number I got from Kayak, Hertz could not recognize it. This was an issue since I had to call Kayak but they do not even have a number to call or at least I could not find it. Then I called Hertz and they could not help me by phone and I was forced to go to Hertz's office personally in Madrid's city center. To make matters worse, the represesentative in Hertz's office could not really help me either since she also could not change a reservation done through Kayak. She has to change it manually and leave the new details expressed in a paper so that the Hertz representative could see it the day I was supposed to pick up the car. Then also I had received a new price the day I went to change the reservation, and such price was different to the price I received when I picked up the car. So there was a discrepancy in customer servie within Hertz. All in all, Hertz's organization here was poor, and Kayak's booking section was poor as well since it did not let me change the reservation. Bad experience here.

Rental return address wrong, poor contact support

Prós: The car was good. Friendly crew

Contras: Our return address comically turned out to be exclusive for motorbikes. We had to drive to a different location near the station to return the car. Multiple calls with 15 min wait times led to dead ends. Hertz service in Spain is a disaster to say the least

Hertz Madrid drop off is easy but hard to find!

Prós: Ease of drop off!

Contras: Hard to find

Drop off in Madrid very complicated

Prós: Once we finally found the Hertz office, the single person there was nice but he had to direct us to a difficult parking garage a block away. None of this was explained. The best part of the experience was the quality of the car.

Contras: As stated above: Our biggest complaint was the price. It was a bit of a bait and switch, with the quoted price of $288 ballooning to nearly $700 when we dropped off the car after only 4 days. The Madrid drop off did not have any living person there to explain the bill or go over things--we were instructed to just drop keys and contract in a box in an underground garage. Thus, we were negatively surprised when the final bill came by email. I thought Hertz would do better than this. I don't think we will rent a car again in Europe. For what we spent, we could have flown.