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6,0
Wrong car size
Contras: I requested the small car since we were driving to the old medieval cities with little space to maneuver. Instead we got station wagon and were told there are no any smaller cars available. I have to say, that the driving in the cities and, especially, parking was a challenge.
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2,0
Hidden fees, very poor customer experience
Prós: Wouldn't recommend.
Contras: First, when arriving at the car rental location in Madrid airport, the reservation we made wasn't valid because it's a third party. They said that even though we booked an economy car (Opel corsa or similar) we couldn't get one because the reservation specified a 4 seats car. They only offered a Mini car (a very badly equipped Mitsubishi) which was much more expensive than what we had reserved (165EUR) compared to the (96EUR) we had on kayak including insurance. Next, the insurance worth 40000EUR from kayak couldn't be used. We had to choose their more expensive insurance, saying that they don't work with Allianz. Last but not least, we didn't find the way to the car rental parking area in Madrid, so we parked it in the public parking right nearby. The consultant straight up refused to come with us for 5 minutes to guide us to the rental parking lot and told us we'll be charged the value of the parking ticket at the end of the day, when they would go pick it up. Overall, a horrible customer experience. Definitely not choosing Alamo (or Enterprise, the mother company, for that matter) again.
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2,0
Contras: They initially gave me the option between 2 vehicles. After making a selection they told me that it would be an upgrade. The woman named Natalia became very irate when I asked about why I was given an option in the first place. If I was not pressed for time I would have left and rented with another agency.
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6,0
Automatic Transmission Not Available
Prós: The attention of the staff was very good. They were very kind.
Contras: Even though I reserved and automatic transmission car and that I received a confirmation from the rental car company, they did not have those kind of vehicles available when I arrived. After I waited for more than one hour and a half, I just decide to call a friend who knew how to drive in manual transmission I was lucky enough to find him available so he drove. Otherwise I would have had to cancel my trip since I only know how to use an automatic transmission car and the company did not have those.
avaliação de
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6,0
Wrong car size
Contras: I requested the small car since we were driving to the old medieval cities with little space to maneuver. Instead we got station wagon and were told there are no any smaller cars available. I have to say, that the driving in the cities and, especially, parking was a challenge.
avaliação de
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2,0
Hidden fees, very poor customer experience
Prós: Wouldn't recommend.
Contras: First, when arriving at the car rental location in Madrid airport, the reservation we made wasn't valid because it's a third party. They said that even though we booked an economy car (Opel corsa or similar) we couldn't get one because the reservation specified a 4 seats car. They only offered a Mini car (a very badly equipped Mitsubishi) which was much more expensive than what we had reserved (165EUR) compared to the (96EUR) we had on kayak including insurance. Next, the insurance worth 40000EUR from kayak couldn't be used. We had to choose their more expensive insurance, saying that they don't work with Allianz. Last but not least, we didn't find the way to the car rental parking area in Madrid, so we parked it in the public parking right nearby. The consultant straight up refused to come with us for 5 minutes to guide us to the rental parking lot and told us we'll be charged the value of the parking ticket at the end of the day, when they would go pick it up. Overall, a horrible customer experience. Definitely not choosing Alamo (or Enterprise, the mother company, for that matter) again.
avaliação de
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2,0
Contras: They initially gave me the option between 2 vehicles. After making a selection they told me that it would be an upgrade. The woman named Natalia became very irate when I asked about why I was given an option in the first place. If I was not pressed for time I would have left and rented with another agency.
avaliação de
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6,0
Automatic Transmission Not Available
Prós: The attention of the staff was very good. They were very kind.
Contras: Even though I reserved and automatic transmission car and that I received a confirmation from the rental car company, they did not have those kind of vehicles available when I arrived. After I waited for more than one hour and a half, I just decide to call a friend who knew how to drive in manual transmission I was lucky enough to find him available so he drove. Otherwise I would have had to cancel my trip since I only know how to use an automatic transmission car and the company did not have those.
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