Avaliações de hóspedes
Avaliação geral
4,4 OK
Baseado em 6 avaliações
Global
4,0
Limpeza
5,7
Conforto
4,7
Recolha/Entrega
4,0
Preço/Qualidade
3,7
Saltar para o conteúdo principal
Ao navegar no nosso site, concorda com o nosso uso de cookies para fins técnicos, analíticos e de marketing. Mais informações aqui. fechar
Avaliação e diretório de aluguer de automóveis em Madrid
Ace
Ace avaliações
Locais de aluguer
╳
Ace
Locais de aluguer em Madrid
Ave. de la Hispanidad
+34 965 233 162
Calle Tortosa 10
+34 965 343 186
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
2,0
ACE=Goldcar in MAD
Contras: Long story short got charged for damage that was not there. I believe with all my heart they charged me a damage fee cause they know my american credit card will pay for it and they are right (no deductible too) Scam!!!!
avaliação de
-
6,0
Pickup/dropoff dififcult, unexpected insurance cost
Prós: Car was clean and agent was helpful and the car was clean and well prepared.
Contras: Hard to find the gold car/Rhodium office that represents Ace rental cars. There was no description of the rental office location in reservation. the agent told me that if i was going to portugal i needed to purchase additional insurance. this was not mentioned anywhere in the reservation.
avaliação de
-
2,0
Prós: When I got to the airport I asked for ACE and no one knew anything about it or where it was. So, I had to rent elsewhere. I am still not sure it even exists there! It is a terrible way to arrive in a country and find out my reservation was on another country ending doing a diffrent reservation with a diffrent company
avaliação de
-
3,6
Contras: They didnt tell me that the car company is "goldcar", no body know what or who is Ace company in airport. Ace company rent from another car companies cars- they never mantion that! And also they didnt tell me that i supposed to go to Gold car or something familear and they didnt answer me when i was calling. The car i ordered was talken by other customer and i paid 60 Earo extra!!! to rent another car i wasnt ask.
avaliação de
-
6,4
Many hidden fees
Prós: Overall the rental process was smooth and the car decent.
Contras: After pre-purchasing coverage, at the counter the agent tried to pressure me into buying even more coverage and then when I declined, they placed an $1100 hold on my credit card for any possible scratches or damage. There were also several small fees that were not included in the original quote.
avaliação de
-
6,4
Be very careful with this company and understand w
Prós: By far the lowest price I could find. The car was fine except for the fact that the low tire pressure light was on when I picked it up.
Contras: Published rate is great but it does not include any insurance. When picking the car they tell you that you will need to pay a large sum as deposit (1,100 euros in my case) if you do not get insurance (which is offered at about the same as the basic rate, doubling the cost). Also, service is limited if you do not get it, you are on your own if you have a problem with the car outside of regular business hours. I got the deposit back after the rental but exchange rate spreads in paying for it and getting it back cost me around 50% of the rental price (still very competitive, but hey!). Ace does not exist as a brand in Spain, they operate as GoldCar. It took me 30 minutes at the airport to figure this out. Low tire pressure light was on when I picked it up. The person that gave me the car said that most likely the light had not been reset by the maintenance people, but later I confirmed that the pressure on one of the tires was really low so I had to pump it up. Not impressed...
avaliação de
-
2,0
ACE=Goldcar in MAD
Contras: Long story short got charged for damage that was not there. I believe with all my heart they charged me a damage fee cause they know my american credit card will pay for it and they are right (no deductible too) Scam!!!!
avaliação de
-
6,0
Pickup/dropoff dififcult, unexpected insurance cost
Prós: Car was clean and agent was helpful and the car was clean and well prepared.
Contras: Hard to find the gold car/Rhodium office that represents Ace rental cars. There was no description of the rental office location in reservation. the agent told me that if i was going to portugal i needed to purchase additional insurance. this was not mentioned anywhere in the reservation.
avaliação de
-
2,0
Prós: When I got to the airport I asked for ACE and no one knew anything about it or where it was. So, I had to rent elsewhere. I am still not sure it even exists there! It is a terrible way to arrive in a country and find out my reservation was on another country ending doing a diffrent reservation with a diffrent company
avaliação de
-
3,6
Contras: They didnt tell me that the car company is "goldcar", no body know what or who is Ace company in airport. Ace company rent from another car companies cars- they never mantion that! And also they didnt tell me that i supposed to go to Gold car or something familear and they didnt answer me when i was calling. The car i ordered was talken by other customer and i paid 60 Earo extra!!! to rent another car i wasnt ask.
avaliação de
-
6,4
Many hidden fees
Prós: Overall the rental process was smooth and the car decent.
Contras: After pre-purchasing coverage, at the counter the agent tried to pressure me into buying even more coverage and then when I declined, they placed an $1100 hold on my credit card for any possible scratches or damage. There were also several small fees that were not included in the original quote.
avaliação de
-
6,4
Be very careful with this company and understand w
Prós: By far the lowest price I could find. The car was fine except for the fact that the low tire pressure light was on when I picked it up.
Contras: Published rate is great but it does not include any insurance. When picking the car they tell you that you will need to pay a large sum as deposit (1,100 euros in my case) if you do not get insurance (which is offered at about the same as the basic rate, doubling the cost). Also, service is limited if you do not get it, you are on your own if you have a problem with the car outside of regular business hours. I got the deposit back after the rental but exchange rate spreads in paying for it and getting it back cost me around 50% of the rental price (still very competitive, but hey!). Ace does not exist as a brand in Spain, they operate as GoldCar. It took me 30 minutes at the airport to figure this out. Low tire pressure light was on when I picked it up. The person that gave me the car said that most likely the light had not been reset by the maintenance people, but later I confirmed that the pressure on one of the tires was really low so I had to pump it up. Not impressed...
avaliação de
Locais de aluguer
╳
Alamo
Locais de aluguer em Madrid
Enterprise Rent A Car
+34 912 750 995
Enterprise Rent A Car
+34 915 061 846
Enterprise Rent A Car
+34 915 425 015
Enterprise Rent-a-car
+34 915 970 411
Estación De Chamartín
+34 913 235 970
Locais de aluguer
╳
Autoclick Rent A Car
Locais de aluguer em Madrid
Castrobarto 1 Esq. Bugedo Pol. Barrio Aeropuerto Madrid
+34 916 928 943
Castrobarto, 1
Locais de aluguer
╳
AutoEurope
Locais de aluguer em Madrid
Avis Fp Horreo S N
Avis Fp Plaza De Colon - Bus Terminal
Avis
Avis avaliações
Locais de aluguer
╳
Avis
Locais de aluguer em Madrid
Aeropuerto De Madrid T1 T4
+34 902 200 162
Avenida De Aragon 400
+34 910 523 782
Avenida Del Partenon Sin Numero
+34 917 225 288
Ctra Boadilla Majadahonda KM 7
+34 916 340 359
Es De Tren Atocha Ave Cercania
+34 902 110 291
Estacion De Tren De Chamartin
+34 902 090 343
Gran Via 60
+34 902 103 739
Avaliações de hóspedes
Avaliação geral
8,2 Excelente
Baseado em 8 avaliações
Global
8,3
Limpeza
8,3
Conforto
8,3
Recolha/Entrega
8,3
Preço/Qualidade
7,8
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
10,0
Excellent experience renting at Madrid airport
Prós: Easy access and drop off at airport Great service, associate was very helpful and mindful of our needs
Contras: Nothing really
avaliação de
-
8,4
Contras: Assassaaaaaaaaaaaaaaaasasssssssssss
avaliação de
-
10,0
Prós: Easy and affordable!
avaliação de
-
10,0
Prós: Car was clean and ran well
Contras: Could have been less in cost ...why is it never what they quote you?
avaliação de
-
2,0
AVIS
Contras: I purchased the rental through Kayak in advance with insurance and expecting a luxury car... When I arrived at Barcelona they claimed I sill needed their insurance, which was more expensive than the actual rental with original insurance combined. I received the car dirty. The car wifi did not work anywhere. My car window was broken in during my trip and wifi device stolen. Filed police report. They claimed even with not one but two insurances I was responsible. Original charge from Kayak was under $400. Total bill for some cheap car rental was over $1700. I saw similar reviews in other AVIS locations in Europe and was told by friends who had traveled and rented that they do these scams but didn't believe them. I would def not recommend this company and really is making Kayak look bad
avaliação de
-
10,0
Excelente experiência de alugar no aeroporto de Madrid
Prós: Fácil acesso e drop off no aeroporto Ótimo serviço, associar foi muito útil e consciente de nossas necessidades
Contras: Nada realmente
avaliação de
-
8,4
Contras: Assassaaaaaaaaaaaaaaaasasssssssssss
avaliação de
-
10,0
Prós: Fácil e acessível!
avaliação de
-
10,0
Prós: Carro estava limpo e correu bem
Contras: Poderia ter sido menos em custos ... porque é que ele nunca o que eles citar?
avaliação de
-
10,0
Excellent experience renting at Madrid airport
Prós: Easy access and drop off at airport Great service, associate was very helpful and mindful of our needs
Contras: Nothing really
avaliação de
-
10,0
Prós: Easy and affordable!
avaliação de
-
10,0
Prós: Car was clean and ran well
Contras: Could have been less in cost ...why is it never what they quote you?
avaliação de
-
10,0
Excelente experiência de alugar no aeroporto de Madrid
Prós: Fácil acesso e drop off no aeroporto Ótimo serviço, associar foi muito útil e consciente de nossas necessidades
Contras: Nada realmente
avaliação de
-
10,0
Prós: Fácil e acessível!
avaliação de
-
10,0
Prós: Carro estava limpo e correu bem
Contras: Poderia ter sido menos em custos ... porque é que ele nunca o que eles citar?
avaliação de
Budget
Budget avaliações
Locais de aluguer
╳
Budget
Locais de aluguer em Madrid
Aeropuerto De Madrid T1 T4
+34 902 200 162
Avd Del Partenon
+34 917 225 288
Estacion De Tren Chamartin
+34 902 090 343
Estación Atocha AVE & Cercanías
+34 902 110 291
Gran Via 60
+34 902 103 739
Hotel Auditorium
+34 910 523 782
Avaliações de hóspedes
Avaliação geral
8,2 Excelente
Baseado em 27 avaliações
Global
8,1
Limpeza
9,0
Conforto
8,4
Recolha/Entrega
7,3
Preço/Qualidade
8,3
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
8,4
Booked Mercedes V Class car. Got it without Rear Camera and GPS softwa
Prós: Good German car
Contras: No Rear View Camera. Navigation software for extra money
avaliação de
-
6,8
I didn't get my money return when I filled the tank when I returned th
Prós: The service at the beginning was great, when my wife had a medical emergency and I tried to extend the contact the service person was very rude.
Contras: I just went over to one of the other car rentals company and they took good care of me
avaliação de
-
7,2
Great car but pricey
Prós: The office was easy to find—the car itself was awesome
Contras: The pickup point was NOT easy to find and the cost was too much. Worse was they said it was a full tank upon pickup but it was NOT.
avaliação de
-
8,8
Great car.
Prós: Car was economical, ran well. Quick and easy turn in
Contras: Slow service on checkout busy Saturday in Augus
avaliação de
-
10,0
Rogerio was awesome!!!
Prós: The upgrade and the kindness of the staff, very pleased.
avaliação de
-
3,6
Was given a smaller car
Contras: I was overcharged compared to my official rental price and given a smaller car than we could use. We reserved a minivan and received a small suv. This did not work for us we were a group of 6 including 3 seniors plus luggage staying for 20 days. so we ended up paying for extra flights for we could meet in our destination city. Budget turns and said it is in the same category you either get 7 seats and no luggage or luggage and 5 seats not happy with the service or help. Would not recommend Budget
avaliação de
-
8,0
Prós: Offered upgrade (at a reduced cost). Car was almost new so in excellent condition. Easy to get to collection point from the terminal.
Contras: Had to queue for ages to collect in terminal (people were pushing into queue as not clearly managed). You need your wits about you when driving around the terminal (T1) as are many slip roads, junctions, roundabouts and pedestrian crossings - all when you are sitting in a new car on the wrong side in a new country!)
avaliação de
-
4,0
I just need the car I ordered
Prós: The check in process was quick and efficient.
Contras: It took forever to get through the paperwork at the counter. They tried to get me to pay a lot more for an upgrade. Then when we were finally done with the desk, we waited another eternity for the car to be brought from another location. The car itself had been a bit abused but was clean.
avaliação de
-
6,8
Need clearer instructions for pick up location
Prós: Return was quick and easy
Contras: The pick up/rental procedure was too time consuming. I went to the return counter because it was where all signage takes you. By the way, i speak and read Spanish. So after walking around the train station in the heat, I was told I needed to go to a different location inside the station. No effort was made to process my pick up there. At the main counter, the wait was unacceptably Long for a rental transaction. I've rented cars in several foreign counties and I shouldn't lose an hour of my vacation because Budget was understaffed.
avaliação de
-
9,6
Contras: Confusion when picking up the car, no-one knew which car it was.
avaliação de
-
4,4
We waited for more than an hour to pick up our car!
Prós: The car was as described.
Contras: The Madrid Budget/Avis office is incredibly inefficient and slow. We waited more than an hour, in line, for a simple pick-up. We had filled out 100% of the information in advance, but their system cannot access it so it had to be filled-out again. Their agents seem well-meaning, but they are very slow because of their systems. A one-hour wait is not ok. This was a "slow" Wednesday morning too, with 3 agents on duty.
avaliação de
-
6,8
Good service
Prós: Office airport T4 location
Contras: Car model too small
avaliação de
-
8,8
Great car.
Prós: Car was economical, ran well. Quick and easy turn in
Contras: Slow service on checkout busy Saturday in Augus
avaliação de
-
10,0
Rogerio was awesome!!!
Prós: The upgrade and the kindness of the staff, very pleased.
avaliação de
-
9,6
Contras: Confusion when picking up the car, no-one knew which car it was.
avaliação de
-
8,4
Booked Mercedes V Class car. Got it without Rear Camera and GPS softwa
Prós: Good German car
Contras: No Rear View Camera. Navigation software for extra money
avaliação de
-
6,8
I didn't get my money return when I filled the tank when I returned th
Prós: The service at the beginning was great, when my wife had a medical emergency and I tried to extend the contact the service person was very rude.
Contras: I just went over to one of the other car rentals company and they took good care of me
avaliação de
-
7,2
Great car but pricey
Prós: The office was easy to find—the car itself was awesome
Contras: The pickup point was NOT easy to find and the cost was too much. Worse was they said it was a full tank upon pickup but it was NOT.
avaliação de
-
8,0
Prós: Offered upgrade (at a reduced cost). Car was almost new so in excellent condition. Easy to get to collection point from the terminal.
Contras: Had to queue for ages to collect in terminal (people were pushing into queue as not clearly managed). You need your wits about you when driving around the terminal (T1) as are many slip roads, junctions, roundabouts and pedestrian crossings - all when you are sitting in a new car on the wrong side in a new country!)
avaliação de
-
6,8
Need clearer instructions for pick up location
Prós: Return was quick and easy
Contras: The pick up/rental procedure was too time consuming. I went to the return counter because it was where all signage takes you. By the way, i speak and read Spanish. So after walking around the train station in the heat, I was told I needed to go to a different location inside the station. No effort was made to process my pick up there. At the main counter, the wait was unacceptably Long for a rental transaction. I've rented cars in several foreign counties and I shouldn't lose an hour of my vacation because Budget was understaffed.
avaliação de
-
6,8
Good service
Prós: Office airport T4 location
Contras: Car model too small
avaliação de
-
3,6
Was given a smaller car
Contras: I was overcharged compared to my official rental price and given a smaller car than we could use. We reserved a minivan and received a small suv. This did not work for us we were a group of 6 including 3 seniors plus luggage staying for 20 days. so we ended up paying for extra flights for we could meet in our destination city. Budget turns and said it is in the same category you either get 7 seats and no luggage or luggage and 5 seats not happy with the service or help. Would not recommend Budget
avaliação de
-
4,0
I just need the car I ordered
Prós: The check in process was quick and efficient.
Contras: It took forever to get through the paperwork at the counter. They tried to get me to pay a lot more for an upgrade. Then when we were finally done with the desk, we waited another eternity for the car to be brought from another location. The car itself had been a bit abused but was clean.
avaliação de
-
4,4
We waited for more than an hour to pick up our car!
Prós: The car was as described.
Contras: The Madrid Budget/Avis office is incredibly inefficient and slow. We waited more than an hour, in line, for a simple pick-up. We had filled out 100% of the information in advance, but their system cannot access it so it had to be filled-out again. Their agents seem well-meaning, but they are very slow because of their systems. A one-hour wait is not ok. This was a "slow" Wednesday morning too, with 3 agents on duty.
avaliação de
Locais de aluguer
╳
Centauro
Locais de aluguer em Madrid
Madrid Airport
Locais de aluguer
╳
Dickmanns
Locais de aluguer em Madrid
Madrid Barajas airport
+34 681 100 700
Dollar
Dollar avaliações
Locais de aluguer
╳
Dollar
Locais de aluguer em Madrid
Arturo Soria 126-128
+34 913 004 596
C Fresa Local 19 Planta Baja
+34 916 341 589
C/tomas Breton 8-10
+34 914 684 560
Calle Catamaran, 1
+34 917 472 820
Glorieta Emp Carlos V
+34 902 023 932
Hotel Villamagna
+34 915 769 048
Intercambiador Pza Castilla
+34 913 152 444
Pza Espana, Calle Princesa 14
+34 915 425 805
Terminals 1 And 4
+34 913 937 228
Avaliações de hóspedes
Avaliação geral
7,8 Bom
Baseado em 33 avaliações
Global
7,8
Limpeza
8,1
Conforto
7,9
Recolha/Entrega
7,6
Preço/Qualidade
7,6
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
6,4
Unfair fees
Prós: Pick up was easy, friendly. Car was clean and well working.
Contras: I was charged 150 euros for a tiny speck in the windshield (the size of a pen point), There were no cracks, just a tiny speck. It's so small and unnoticeable that I doubt highly they are going to do anything to repair it. It seems I was being fined for not buying their insurance! (I have my own insurance coverage).
avaliação de
-
10,0
The basic rate was great. Insurance was out of sight
Prós: The process was very easy. The location was convenient to downtown Madrid. The car, a manual drive Fiat was comfortable and spacious with room for luggage for the five of us. The night drop procedures were very easy to complete. The rental agent was very helpful and efficient.
Contras: We were a little in shock when the full insurance coverage brought the rate to nearly €1000 from a basic rate of €125 for a weekly rental.
avaliação de
-
9,6
Great car, low price
Prós: New manual shift car for very low rent including unlimited miles. Easy after-hours drop-off. Very friendly and helpful staff.
Contras: I tried to extend my reservation during our rental period but there was no email address, nobody picked up the phone with multiple tries when the office was open, and the national rental number informed me that I needed to make contact with the local office. I was uncomfortable but silmply kept the car. It worked out fine -- when I returned the car he agency simply charged me for an extra day without question or penalty.
avaliação de
-
9,6
Simple rental, excellent car
Prós: Fast online booking, first time renting in a foreign country and foreign language and I felt vulnerable about missing something important but all went extremely smoothly. Also based upon price I booked an ugly tiny 4-seater but upon arrival they gave me a sporty and colorful Citroen.
Contras: Not an issue for me but all of the rentals at this location are manual transmissions. Someone who cannot drive a stick shift will be out of luck!
avaliação de
-
10,0
Prós: Car was clean, a perfect size, and the price was right.
Contras: Midway through the rental period a service light came on. We spent a lot of time trying to find out what to do. We took it to a dealer, called the rental office, and were told to take it to an airport to exchange. We did and we were told to ignore it. This wasted most of a day.
avaliação de
-
8,0
Wrong adress
Prós: The staff was firiendly and helpful.
Contras: It doesn't specify the rental is inside the building behind the train station. Google Takes you across to some other streets. Very vague location. Also when you get inside there's no Dollar sign. Only after I called I realized it's inside the Hertz office. There you can see 2 tiny Dollar signs.
avaliação de
-
4,0
No Customer service
Contras: No response to customer service calls and emails. Very poor experience.
avaliação de
-
5,6
Contras: You told me I was supposed to pay a price, while I had to pay more than double. I will never use Kayak again!!!!!!
avaliação de
-
5,6
Contras: They will look at your car with magnifying glasses when returning the car. So report every dent and scratch no mater how small is it when picking the car. In my case thy charge me $90 for a missing radio antenna. I didn't even think cars even has one in modern times.
avaliação de
-
2,0
Don't be more than 2 hours late
Contras: They gave away my reservation for an automatic car in Europe because I was more than 2 hours late, something they did NOT MENTION IN ANY COMMUNICATIONS.
avaliação de
-
4,0
Could not find rental agency
Prós: Seat Leon was roomier and more comfortable than I expected
Contras: Neither Kayak nor Dollar who we confirmed rental with told us rental was really through Hertz. Took us forever and the kind help of strangers to finally figure it out. Very poorly managed Kayak and Dollar!
avaliação de
-
2,0
everything was terrible i arrive and the price was
Contras: i paid 81 euros when i order in 25 euros i wait for the car one hour
avaliação de
-
10,0
The basic rate was great. Insurance was out of sight
Prós: The process was very easy. The location was convenient to downtown Madrid. The car, a manual drive Fiat was comfortable and spacious with room for luggage for the five of us. The night drop procedures were very easy to complete. The rental agent was very helpful and efficient.
Contras: We were a little in shock when the full insurance coverage brought the rate to nearly €1000 from a basic rate of €125 for a weekly rental.
avaliação de
-
9,6
Great car, low price
Prós: New manual shift car for very low rent including unlimited miles. Easy after-hours drop-off. Very friendly and helpful staff.
Contras: I tried to extend my reservation during our rental period but there was no email address, nobody picked up the phone with multiple tries when the office was open, and the national rental number informed me that I needed to make contact with the local office. I was uncomfortable but silmply kept the car. It worked out fine -- when I returned the car he agency simply charged me for an extra day without question or penalty.
avaliação de
-
9,6
Simple rental, excellent car
Prós: Fast online booking, first time renting in a foreign country and foreign language and I felt vulnerable about missing something important but all went extremely smoothly. Also based upon price I booked an ugly tiny 4-seater but upon arrival they gave me a sporty and colorful Citroen.
Contras: Not an issue for me but all of the rentals at this location are manual transmissions. Someone who cannot drive a stick shift will be out of luck!
avaliação de
-
10,0
Prós: Car was clean, a perfect size, and the price was right.
Contras: Midway through the rental period a service light came on. We spent a lot of time trying to find out what to do. We took it to a dealer, called the rental office, and were told to take it to an airport to exchange. We did and we were told to ignore it. This wasted most of a day.
avaliação de
-
6,4
Unfair fees
Prós: Pick up was easy, friendly. Car was clean and well working.
Contras: I was charged 150 euros for a tiny speck in the windshield (the size of a pen point), There were no cracks, just a tiny speck. It's so small and unnoticeable that I doubt highly they are going to do anything to repair it. It seems I was being fined for not buying their insurance! (I have my own insurance coverage).
avaliação de
-
4,0
No Customer service
Contras: No response to customer service calls and emails. Very poor experience.
avaliação de
-
5,6
Contras: You told me I was supposed to pay a price, while I had to pay more than double. I will never use Kayak again!!!!!!
avaliação de
-
5,6
Contras: They will look at your car with magnifying glasses when returning the car. So report every dent and scratch no mater how small is it when picking the car. In my case thy charge me $90 for a missing radio antenna. I didn't even think cars even has one in modern times.
avaliação de
-
2,0
Don't be more than 2 hours late
Contras: They gave away my reservation for an automatic car in Europe because I was more than 2 hours late, something they did NOT MENTION IN ANY COMMUNICATIONS.
avaliação de
-
4,0
Could not find rental agency
Prós: Seat Leon was roomier and more comfortable than I expected
Contras: Neither Kayak nor Dollar who we confirmed rental with told us rental was really through Hertz. Took us forever and the kind help of strangers to finally figure it out. Very poorly managed Kayak and Dollar!
avaliação de
-
2,0
everything was terrible i arrive and the price was
Contras: i paid 81 euros when i order in 25 euros i wait for the car one hour
avaliação de
Enterprise
Enterprise avaliações
Locais de aluguer
╳
Enterprise
Locais de aluguer em Madrid
Aeropuerto De Barajas
+34 912 750 995
Aparcamiento Plaza Espana
+34 915 425 015
Calle Doctor Esquerdo, 62
+34 912 750 998
Estacion Puerta De Atocha Ave
+34 915 061 846
Estación De Chamartin
+34 913 235 970
General Moscardo, 9
+34 915 970 411
Avaliações de hóspedes
Avaliação geral
8,6 Excelente
Baseado em 42 avaliações
Global
8,6
Limpeza
9,0
Conforto
8,6
Recolha/Entrega
8,6
Preço/Qualidade
8,0
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
8,0
Good
Prós: Clean great economy
Contras: Much smaller than expected for a seven passenger barely fit five people
avaliação de
-
7,2
Not the car I asked for
Prós: Courtesy for all staff
Contras: The car I had reserved was not available , I had ask for a small SUV and got a sedan , three kids and two adults with luggage for two weeks is hard to fit in a car ( midsize )
avaliação de
-
7,6
Prós: People at the desk were helpful and friendly. The car was very nice.
Contras: Due to flight delays and problems, we actually rented the car for only 7 days instead of 8, but ended up paying over 50 euros more for the car.
avaliação de
-
10,0
Sonia is great
Prós: The office manager, Sonia, was super friendly and explained everything thoroughly. Didn't have to wait too long.
Contras: The installations aren't really that nice. I know it's an underground car park but the office could be easily spruced up a little,
avaliação de
-
9,6
Contras: The only thing that is really bad is that you can only pay with the creditcard of the driver. We had to add an additional driver to be able to pay with my credit card
avaliação de
-
4,4
Big Contrast Between Spain and Other Locations
Contras: Attendants seemed overwhelmed both at pick-up and drop-off. I got the smallest possible vehicle. They were very reluctant to accept my prepaid insurance with Allianz and my American Express Platinum coverage. I have had much better experiences with Enterprise in the US, the UK and Ireland.
avaliação de
-
8,8
Courtesy
Prós: Detailed explanation of the rental conditions courtesy from employees
Contras: The rental desk is far away from where pick up point. Indications were clear. Front desk open at 7:00am but car pick-up/return open at 8:00am so I had to leave the car at the return point and walk to front desk to return the keys.
avaliação de
-
4,0
Prós: Car in good condition
Contras: Not easy to identity drop off location
avaliação de
-
4,0
Wanted a German car in Europe
Contras: I picked the car based on the ad for a Mercedes E class therefore I expected a Mercedes E class or a BMW 5 series or similar. When we got to the enterprise at the airport they had 1 car available, a Kia. We were going to drive 4.5 hours north to mountains and I wanted the luxury and handling of a nice German car. When I complained, I was told if I wanted that car I had to pay more. I was not going to pay more . I was baited and switched.
avaliação de
-
8,0
Bom
Prós: Limpo, ótima economia
Contras: Muito menor do que o esperado para um carro com capacidade para sete passageiros, mal cabiam cinco pessoas
avaliação de
-
4,0
Prós: Carro em bom estado
Contras: Não é fácil para largar identidade fora localização
avaliação de
-
10,0
Sonia is great
Prós: The office manager, Sonia, was super friendly and explained everything thoroughly. Didn't have to wait too long.
Contras: The installations aren't really that nice. I know it's an underground car park but the office could be easily spruced up a little,
avaliação de
-
9,6
Contras: The only thing that is really bad is that you can only pay with the creditcard of the driver. We had to add an additional driver to be able to pay with my credit card
avaliação de
-
8,8
Courtesy
Prós: Detailed explanation of the rental conditions courtesy from employees
Contras: The rental desk is far away from where pick up point. Indications were clear. Front desk open at 7:00am but car pick-up/return open at 8:00am so I had to leave the car at the return point and walk to front desk to return the keys.
avaliação de
-
8,0
Good
Prós: Clean great economy
Contras: Much smaller than expected for a seven passenger barely fit five people
avaliação de
-
7,2
Not the car I asked for
Prós: Courtesy for all staff
Contras: The car I had reserved was not available , I had ask for a small SUV and got a sedan , three kids and two adults with luggage for two weeks is hard to fit in a car ( midsize )
avaliação de
-
7,6
Prós: People at the desk were helpful and friendly. The car was very nice.
Contras: Due to flight delays and problems, we actually rented the car for only 7 days instead of 8, but ended up paying over 50 euros more for the car.
avaliação de
-
8,0
Bom
Prós: Limpo, ótima economia
Contras: Muito menor do que o esperado para um carro com capacidade para sete passageiros, mal cabiam cinco pessoas
avaliação de
-
4,4
Big Contrast Between Spain and Other Locations
Contras: Attendants seemed overwhelmed both at pick-up and drop-off. I got the smallest possible vehicle. They were very reluctant to accept my prepaid insurance with Allianz and my American Express Platinum coverage. I have had much better experiences with Enterprise in the US, the UK and Ireland.
avaliação de
-
4,0
Prós: Car in good condition
Contras: Not easy to identity drop off location
avaliação de
-
4,0
Wanted a German car in Europe
Contras: I picked the car based on the ad for a Mercedes E class therefore I expected a Mercedes E class or a BMW 5 series or similar. When we got to the enterprise at the airport they had 1 car available, a Kia. We were going to drive 4.5 hours north to mountains and I wanted the luxury and handling of a nice German car. When I complained, I was told if I wanted that car I had to pay more. I was not going to pay more . I was baited and switched.
avaliação de
-
4,0
Prós: Carro em bom estado
Contras: Não é fácil para largar identidade fora localização
avaliação de
Europcar
Europcar avaliações
Locais de aluguer
╳
Europcar
Locais de aluguer em Madrid
Aeropuerto Madrid Adolfo Suarez T1
+34 902 105 055
Aeropuerto Madrid Adolfo Suarez T4
+34 902 105 055
Av. Del Partenon, 16-18
+34 917 226 226
Estación De Tren Rrs/ Chamartin
+34 912 035 070
Only For Deliveries And Collections
+34 915 559 930
Puerta Atocha Llegadas Ave
+34 902 105 055
Pº De La Castellana 193
+34 915 559 930
San Leonardo 8
+34 915 418 892
Trespaderne, 19
+34 912 035 060
Avaliações de hóspedes
Avaliação geral
7,9 Bom
Baseado em 11 avaliações
Global
8,2
Limpeza
8,2
Conforto
8,0
Recolha/Entrega
7,6
Preço/Qualidade
7,6
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
8,0
Prós: Airport pick up drop off very smooth and easy
Contras: GPS provided only worked in Spain where we were 5 days the other 13 days in Portugal it didn't work...
avaliação de
-
6,0
Ford skod in madrid
Prós: Rental is easy. Staff very friendly. Car was clean.
Contras: Findibg the car at the lot was hard. There are multiple zones with same set of parking spot number. Took us a half hour to find our car. Staff only mentioned parking spit number - did not say anything about zones. Also the car had tires with low pressure.
avaliação de
-
7,6
Good rental, small hickups
Prós: Helpful people on car pickup, good offers for upgrade, etc.
Contras: Getting the car out of the parking lot was hard (it was Van). And certain things in the car were not ok: 12V power outlet, broken and Fuel Additive almost depleted and we were not told about them.
avaliação de
-
2,0
Terrible experience
Contras: The car was offered with a ficticus lower price, dirty a, with smoke smell and with a Maxycosy chair for my 7 months baby that was broken! 1 hour waiting to pick up the car and all this? Unceptable! Indeed I had to put a complaint and will never use europcar! Terrible / stressful experience !
avaliação de
-
6,8
It wasn't quite what I ordered.
Prós: Picking up the car was ok, and the service as well, aside from the fact I mentioned for ordering from an external website.
Contras: Apparently, when you order from Kayak or other sites, it doesn't include any insurance. So they had to cancel the order and make a whole new one, which was about 65 Euros more! Also, the car had many dents and scratches, and when we returned it they said we caused some of the scratches on one of the wheel plates ! They really annoyed us with this.
avaliação de
-
6,0
Ford skod em madrid
Prós: Aluguel é fácil. Funcionários muito simpáticos. Carro estava limpo.
Contras: O Findibg carro no parque foi difícil. Existem várias zonas com mesmo conjunto de número local de estacionamento. Nos levou uma hora e meia para encontrar o nosso carro. A equipe apenas referi o número de spit - Parque de estacionamento - não posso dizer nada sobre as zonas. Também o carro tinha pneus com baixa pressão.
avaliação de
-
8,0
Prós: Airport pick up drop off very smooth and easy
Contras: GPS provided only worked in Spain where we were 5 days the other 13 days in Portugal it didn't work...
avaliação de
-
7,6
Good rental, small hickups
Prós: Helpful people on car pickup, good offers for upgrade, etc.
Contras: Getting the car out of the parking lot was hard (it was Van). And certain things in the car were not ok: 12V power outlet, broken and Fuel Additive almost depleted and we were not told about them.
avaliação de
-
6,8
It wasn't quite what I ordered.
Prós: Picking up the car was ok, and the service as well, aside from the fact I mentioned for ordering from an external website.
Contras: Apparently, when you order from Kayak or other sites, it doesn't include any insurance. So they had to cancel the order and make a whole new one, which was about 65 Euros more! Also, the car had many dents and scratches, and when we returned it they said we caused some of the scratches on one of the wheel plates ! They really annoyed us with this.
avaliação de
-
6,0
Ford skod in madrid
Prós: Rental is easy. Staff very friendly. Car was clean.
Contras: Findibg the car at the lot was hard. There are multiple zones with same set of parking spot number. Took us a half hour to find our car. Staff only mentioned parking spit number - did not say anything about zones. Also the car had tires with low pressure.
avaliação de
-
2,0
Terrible experience
Contras: The car was offered with a ficticus lower price, dirty a, with smoke smell and with a Maxycosy chair for my 7 months baby that was broken! 1 hour waiting to pick up the car and all this? Unceptable! Indeed I had to put a complaint and will never use europcar! Terrible / stressful experience !
avaliação de
-
6,0
Ford skod em madrid
Prós: Aluguel é fácil. Funcionários muito simpáticos. Carro estava limpo.
Contras: O Findibg carro no parque foi difícil. Existem várias zonas com mesmo conjunto de número local de estacionamento. Nos levou uma hora e meia para encontrar o nosso carro. A equipe apenas referi o número de spit - Parque de estacionamento - não posso dizer nada sobre as zonas. Também o carro tinha pneus com baixa pressão.
avaliação de
Locais de aluguer
╳
Firefly
Locais de aluguer em Madrid
Madrid Barajas Airport, T1
