Do tamanho do quarto. - Os funcionários têm dificuldade em falar em Inglês; - Falta de divertimentos para a família;
Nada. Apenas o facto de estar bem localizado. O facto de não estar equipado com aquecimento central e de estarmos numa altura em que em Macau é Inverno e faz frio. Os quartos estavam gelados e o ar só dava frio. Ao colocar a questão na recepção foi-me informado que não tinham aquecimento no hotel. Peço também um alerta para o depósito que exigem na chegada, após 15 dias de ter estado no hotel, ainda aguardo pela devolução da caução. Foi uma grande decepção ter ficado neste hotel.
Stayed Encore this time. Huge room with big flat screen, a super comfy bed, pillows are fab. Very trendy room. Casino area is really busy yet very clean. It was far from pool but i went to spa instead. The most impressive private resting area with hi-tech facility in their spa, superb!! Try the macanese massage, awesome :)
Guess my hubby would have worte the same, we both love the room so much. Casino is really crowded so we went for shopping aournd Taipa and headed back for an evening massage. The couple resting room is fantastic and we both enjoyed although we prefer the ones in Bangkok but in Macau , this is indeed one of the best. Love it, service is ok.
Pros: Hotel is new and no expense was spared. Deluxe rooms spacious and extravagantly appointed -- e.g. in bathroom, you'll find quality fixtures, soaker tub, separate marbled-lined shower and a plasma TV.Friendly staff.Cons: No seating in reception for guests waiting to check-in. Sensors in bar area keep tabs on drinks. No newspaper, mints on pillow, etc.
everything steaming shower system. I still do not how to use it.
Everything is walking distance. The staff are pretty rude! Not the front desk but everywhere else. No bother in helping you at all and if they do they are very rude about it and just point you instead of really helping! Not so foreign friendly at all.. Please teach staff to be more courteous to guest! i don't know if that's just how they are but in Las Vegas everyone is very courteous and helpful rather than just pointing! This is what makes Las Vegas one of kind! They really make you not want to leave!!!
A really enjoyed the friendliness and service oriented staff. They, individually and as a whole went out of there way to make my trip upbeat and seamless and they were successful. Nothing.
They have Fantastic Steam Showers!!! Wonderful historic decor and a Friendly staff. I was pleasantly surprised by how nice this property is due to the less then impressive exterior ;)
A lot of facilities. and cleanliness of the hotel and rooms. Poor service and staff's negative attitude towards their guest, they are not helpful. Not very equip with baby facilities like baby chair.
Location, convenience, and service all above norm. Highly recommend for romantic privacy or quiet vacation breakfast offer too expensive
Convenient location if you want to avoid the big-hotels area More in the 2-3 stars range, staff barely speak english and not very friendly
Facilities are old. Noise from renovation in another wing.
The view from our room (seaview) The noise from the current renovations, and the bed was a bit hard for me.
The view from the room across the bay towards the bridge at night is outstanding. We also appreciated the shuttle service. The breakfast was very good. The dinner consisting of Western food was not satisfactory and far too expensive.
Really good hotel. No taxi driver understand English - unable to get to the hotel using booking.com confirmation. The hotel is not listed in the information terminal at ferry station. Phone specified in the booking is not correct.
the view from our hotel window the bed is too hard and the price is too much for that quality
Good window view. The hotel never know what the customer wants.
Noise and distance frm the casino.
Price worth for the services Too noicy as there are always group tour members
Facilities to view the Macau GP from the roof Rooms could do with being refurbished. No automated way of paying credit card (manual slips and call to CC company). Charge for instant coffee. Checking out procedure took a long time as they check mini bar. If I ever stay there again I will ask for the Bar to be emptied
Hotel is situated on the hill and room with a balcony offered a good view of the city at night. District is godo as well, with a UN building and various schools around. Staff is very helpful and friendly. They helped us to call places to find a forgotten camera. Internet is free in the room. Snacks and water in the room are priced like in convenience stores (cheap). TV offers international channels. Great and inexpensive dimsum restaurant on premises. For those wishing to spicy up evenings, there is a night club in the ground floor with strip-tease show and more. Breakfast option is limited to dim-sum restaurant. While making absolutely great dim-sum, this is not the best breakfast option. Guests may want to chose to go to a nearby Hotel Royal for Chinese/western breakfast buffet (HK120). Location is not ideal for visiting the city, since you'll need a shuttle or taxi to reach most of city destinations. Arriving to the hotel by taxi, make sure you have it's Chinese name written on a paper and show this to the driver, otherwise the driver won't understand where to go.
clean room, location
I lik the location of the hotel bcause it is on Guia Hill, the highest part of Macao and besides Guia Hill is also historic.
Nice older hotel with good facilities, friendly staff and excellent Chinese restaurant in the lobby. Also, Guia Hill area is a very nice area of Macau to walk and explore the real Macau, not the casinos. I will stay there again. There is a pervading musty smell in the hotel.
I had no serious problems with the hotel. The architecture and decorating is rather bland. The breakfast and dinner buffet was on the low end for Asian hotels. The location is good. I love Macau!
I booked this hotel on recommendation of a client in Singapore. It was well worth the money spent. I will be returning in February. I tried to book on their website without success.
O serviço de Pequeno Almoço e muito mau .A recepçao e assegurada por staff que nem ingles sabe falar
O quarto. A dificuldade na comunicação porque não falam inglês.
muito bom nada
Passei muito pouco tempo no hotel, pois andei quase sempre a passear pela cidade. E para isso, este hotel tem uma excelente localização e com uma boa relação qualidade/preço. Tivémos um problema com a porta do quarto (o leitor não lia os cartões) que foi prontamente resolvido.
serviços e atendimento
Nada em particular. O único restaurante do hotel estava fechado ao jantar, o que me limitou bastante pois naquela zona não há nada com comida ocidental (só fast-food chinesa)! O pequeno-almoço era muito fraco e não tinha quase nada "ocidental" - era 90% Chinês! Não havia iogurte, fruta em condições (a única opção era Melancia - muito pobre), etc. A base era totalmente chinesa - muito mau para um "5 estrelas"... O quarto tinha uma espécie de pequenas pulgas que se notavam particularmente na casa-de-banho, onde se podia também sentir algum cheiro de esgoto a partir de um ralo junto à sanita!
Fizeram upgrade do quarto deluxe para o premiere pelo facto de não terem quarto disponível com cama de casal conforme reserva. Quarto grande com boa casa de banho. Pequeno almoço variado mas com pouca fruta. Pessoal solicito e afavel. Disponivel autocarro do hotel que faz percurso hoel/centro/ferry. Barulho incomodativo para quem fique no hotel durante a manhã ou a tarde por causa das obras de manutenção.
A cortesia do staff.
A amabilidade do atendimento, boa localização. O bufet do pequeno almoço era francamente fraco.
o hotel está a precisar de remodelação. quarto pequeno e com porta para o quarto do lado.
A simpatia e o profissionalismo dos funcionários
Conforto A sala de pequenos almoços nao tem capacidade suficiente... algum tempo de espera pricipalmente nos fins de semana.
O transfer para o hotel ao chegar ao aeroporto é bem conveniente. A ala do A\ Club é muito confortável e as acomodações excelentes. Fiz uso da sala de fitness e encontrei ótimos aparelhos e visual muito agradavel. Me foi sugerido um up grade ao chegar ao hotel que eu prontamente aceitei. Mas ao fazer o check out os valores oferecidos não eram os mesmos. Sugiro um formulário por escrito, onde o hóspede assine concordando.
O quarto era estiloso e confortável. O serviço era inteligente.
The staffs are nice and helpful. I am totally okay to stay in this hotel again if the price less than $90. The location is easy for me to find a taxi. Very convenient to go to anywhere in Macau with a small pay for example mop$90 to Venetian and mop$60 to central. I booked at wrong timing. It is in construction for remodeling the hotel. It is very noisy. They startet at 10am - 6pm. The hotel seems a little bit old school. That is why it needs to be remodeled and offered a low price for me.
its good hotel location, good management, hospatiality is wonderful. not so many entertriment facility aviliable.
Great hotel with great amenities in a great location. Pool facility is fantastic and staff was extremely accomodating. Room itself was a tad dated, but upkeep was great. Location near the main ferry terminal is fantastic. With regards to some of the poorer reviews, the key is value. If you are showing up here and expecting a brand new five-star hotel, you are going to be a little disappointed. If that is what you want, there are plenty of options down the street that cost 5X as much. For me, I found the Grand Lapa to be a tremendous value that exceeded my expectations.