Free minibar, beautiful room, great service. Only complaint is lack of booze in the casino and too few bars.Accidentally booked my hotel on the China side and didnt have a visa so was hoping for some vegas style partying as i am not a gambler when i booked the room as an alternative. Other than that, the facilities were great! A bit of ultra luxury that helped me unwind in the middle of a long bacpacking trip.
O transfer para o hotel ao chegar ao aeroporto é bem conveniente. A ala do A\ Club é muito confortável e as acomodações excelentes. Fiz uso da sala de fitness e encontrei ótimos aparelhos e visual muito agradavel. Me foi sugerido um up grade ao chegar ao hotel que eu prontamente aceitei. Mas ao fazer o check out os valores oferecidos não eram os mesmos. Sugiro um formulário por escrito, onde o hóspede assine concordando.
O quarto era estiloso e confortável. O serviço era inteligente.
They have Fantastic Steam Showers!!! Wonderful historic decor and a Friendly staff. I was pleasantly surprised by how nice this property is due to the less then impressive exterior ;)
A really enjoyed the friendliness and service oriented staff. They, individually and as a whole went out of there way to make my trip upbeat and seamless and they were successful. Nothing.
everything steaming shower system. I still do not how to use it.
Everything is walking distance. The staff are pretty rude! Not the front desk but everywhere else. No bother in helping you at all and if they do they are very rude about it and just point you instead of really helping! Not so foreign friendly at all.. Please teach staff to be more courteous to guest! i don't know if that's just how they are but in Las Vegas everyone is very courteous and helpful rather than just pointing! This is what makes Las Vegas one of kind! They really make you not want to leave!!!
its good hotel location, good management, hospatiality is wonderful. not so many entertriment facility aviliable.
Great hotel with great amenities in a great location. Pool facility is fantastic and staff was extremely accomodating. Room itself was a tad dated, but upkeep was great. Location near the main ferry terminal is fantastic. With regards to some of the poorer reviews, the key is value. If you are showing up here and expecting a brand new five-star hotel, you are going to be a little disappointed. If that is what you want, there are plenty of options down the street that cost 5X as much. For me, I found the Grand Lapa to be a tremendous value that exceeded my expectations.
The staffs are nice and helpful. I am totally okay to stay in this hotel again if the price less than $90. The location is easy for me to find a taxi. Very convenient to go to anywhere in Macau with a small pay for example mop$90 to Venetian and mop$60 to central. I booked at wrong timing. It is in construction for remodeling the hotel. It is very noisy. They startet at 10am - 6pm. The hotel seems a little bit old school. That is why it needs to be remodeled and offered a low price for me.
A simpatia e o profissionalismo dos funcionários
A cortesia do staff.
Nada em particular. O único restaurante do hotel estava fechado ao jantar, o que me limitou bastante pois naquela zona não há nada com comida ocidental (só fast-food chinesa)! O pequeno-almoço era muito fraco e não tinha quase nada "ocidental" - era 90% Chinês! Não havia iogurte, fruta em condições (a única opção era Melancia - muito pobre), etc. A base era totalmente chinesa - muito mau para um "5 estrelas"... O quarto tinha uma espécie de pequenas pulgas que se notavam particularmente na casa-de-banho, onde se podia também sentir algum cheiro de esgoto a partir de um ralo junto à sanita!
serviços e atendimento
Fizeram upgrade do quarto deluxe para o premiere pelo facto de não terem quarto disponível com cama de casal conforme reserva. Quarto grande com boa casa de banho. Pequeno almoço variado mas com pouca fruta. Pessoal solicito e afavel. Disponivel autocarro do hotel que faz percurso hoel/centro/ferry. Barulho incomodativo para quem fique no hotel durante a manhã ou a tarde por causa das obras de manutenção.
Conforto A sala de pequenos almoços nao tem capacidade suficiente... algum tempo de espera pricipalmente nos fins de semana.
o hotel está a precisar de remodelação. quarto pequeno e com porta para o quarto do lado.
A amabilidade do atendimento, boa localização. O bufet do pequeno almoço era francamente fraco.
Guess my hubby would have worte the same, we both love the room so much. Casino is really crowded so we went for shopping aournd Taipa and headed back for an evening massage. The couple resting room is fantastic and we both enjoyed although we prefer the ones in Bangkok but in Macau , this is indeed one of the best. Love it, service is ok.
Pros: Hotel is new and no expense was spared. Deluxe rooms spacious and extravagantly appointed -- e.g. in bathroom, you'll find quality fixtures, soaker tub, separate marbled-lined shower and a plasma TV.Friendly staff.Cons: No seating in reception for guests waiting to check-in. Sensors in bar area keep tabs on drinks. No newspaper, mints on pillow, etc.
Stayed Encore this time. Huge room with big flat screen, a super comfy bed, pillows are fab. Very trendy room. Casino area is really busy yet very clean. It was far from pool but i went to spa instead. The most impressive private resting area with hi-tech facility in their spa, superb!! Try the macanese massage, awesome :)