Hotéis em Macau

Prós: Brilliant hotel with friendly staff in abundance.

Contras: Because we were Westerners we would prefer if there were a few Western type coffee shops. The only place we could find was Starbucks. Generally coffee was greatly overpriced and not in great supply.

Prós: the size of the room and the quality of food.

Contras: the tv and light control at the side of the bed has a terrible interface - not user friendly and grossly inadequate.

Prós: All great. Good service, polite staff, great room, all facilities available. Local shops and restaurants close to hotel. Surrounding of the hotel is great.

Contras: Location was great, but other casino's and hotels were far away. Need to take a taxi, but are not expensive.

Prós: The staffs were helpful n our family got upgraded to a city view one bedroom view suite which was very luxurious with one of a kind design n unique fixtures. Everybody was happy n enjoyed the stay. ...

Prós: View on the Grand Lisboa Casino from the room

Contras: Poor choice of restaurants open for lunch

Prós: The Fountain Show was awesome

Prós: Went to the hotel for a day of passion. The bed and shower was fantastic for sex, and the bath was ok.

Contras: A very small complaint, there is not much flexibility in the settings for the lights.

Prós: Service was excellent. Wish there were more poker tables. Lower limit gaming tables would be nice.

Contras: Not enough poker tables. That is the only thing.

Prós: We were lucky enough to got our room upgrade, with a big living room. Wanted to call more friends to join us. Everything there is just too good to be true.

Contras: Nothing really...

Prós: Beds too comfy actually! Everything on point! The staff is incredible and ready to help you on every situation. Booked one additional night.

Prós: Both the staffs and the Management officers were very helpful, courteous, caring and informative.

Contras: If I have the time and stay longer!

Prós: Everything there

Contras: Two double beds room is better

Prós: Extremely great and attentive service. Spacious suite and excellent ESPA. Impressive with their 'first class' service and surely will go again for my next vocation in Macau.

Prós: The room was amazing, the spa outstanding, the staff very kind.

Contras: Nothing

Prós: The most luxurious hotel I have ever seen. The staff were amazing! If you go to Macau go to The Ritz Carlton and try their Club room, you will be spoiled. All the rooms are wonderful so it doesn'...

Contras: Everything was perfect

Prós: Greetings by FrontDesk team was tremendous !

Contras: Not sufficient TV Channels

Prós: The bed amazing everything is 10/10

Prós: -Very luxury venue, excellent location and very clean. Typical ritz. -The Ritz cafe is exceptional. Very professional. We were there 4 nights. They remember our coffee and have them ready by the ...

Contras: -Check in. Was perfect. -Check out was nightmare. 2 guest 4 staffs. Every questions was ask twice by 2 people. Then after I paid for my room she said I booked 2 rooms. I was confused. Then...

Prós: Everything especially the bathroom

Contras: Nil

Prós: Clean and the 51th floor restaurant.

Contras: room dining

Prós: Excellent service and helpful staff

Prós: The bed mattress was very comfortable. The room was nice and comfortable and non-allergic Hotel staff and management very friendly and willing to assist to ensure that one has a perfect stay. Check...

Prós: Great ambience since most quiet and relax unlike other hotels in Cotai Sands. Swimming pool is spacious, quiet and very peaceful. When enjoying the sun, the pool staff even serve us a few frozen ...

Contras: Despite we have excellent service from the concierge on day 1& 2, we were disappointed on day 3, when we are rejected by concierge to help us change our return ferry ticket purchased there, for ...

Prós: Really lovely room on the 12th floor, which has recently been refurbished. Comfortable bed, spacious bathroom, very quiet, a haven of peace. My husband had a massage at the hotel spa and said it was ...

Contras: Although the outdoor pools are good, the cabanas needed redecorating and upgrading. Good pool staff, very attentive. The waitress at breakfast on Sunday disappeared, no big deal but a bit odd.

Prós: Staff were excellent and breakfast buffet had everything and more!

Contras: No shuttle bus from Macau ferry terminal. Had to catch the Venetian shuttle

Prós: as a loyal customer of four seasons it would be great to get a layalty card or at least to be on file as a valued customer

Prós: Staff, high quality of everything, from the food at the pool to the design of the room

Prós: We'd stayed in a suite previously which was wonderful but stayed in a room this time and felt for the price it was quite basic. The staff are wonderful though and the attention given to our two...

Contras: Room a bit average for price.

Prós: Excellent service. As always, Four Seasons beds are heavenly.

Contras: No more executive lounge.

Prós: A superior experience. Among the high class hotel chains, Four Seasons is above all. You feel like a king, also thanks to the staff, always ready to satisfy whatever comes up to your mind.

Prós: Comodidades quarto Espaço exterior Ligação (interior) ao casino Venetian

Contras: Construção de um hotel ao lado faz com que por vezes exista bastante barulho na zona da piscina e nos quartos virados para este.

Prós: Excelente hotel, muito bem localizado e muito perto do aeroporto, com entrada direta para um grande shopping onde temos de tudo, pessoal muito prestável e profissional, excelente pequeno almoço, ...

Contras: Tudo muito caro.

Contras: I was arranged with a room far from the lift lobby

Prós: High quality service, spacious & comfy room, nice view, enormous swimming pool, satisfied with the quality of the executive lounge and heart touching birthday wishes and cake for my partner!

Contras: N/A

Prós: Nice room! Service is great!

Contras: The price is a little higher~

Prós: It is JW Marriott at its best. Great service, very warm and helpful staff. A nice and distinguished hotel in Macau.

Contras: N/A

Prós: efficient staff

Contras: the cancellation policy

Prós: The Front desk staff allowed me to early check-in and the buffet breakfast is very good and lot of choices

Prós: Staff are polite, the pool is excellent.

Contras: NO

Prós: very nice rooms, we stayed at the executive suite it was amazing, best hotel I've stayed in Macau. So much newer and cleaner than Venetian and four seasons. Staffs very nice and professional, St. ...

Contras: Location is far from Venetian and city centre. Need to taxi everywhere unless you take the shuttle which takes some time as it loops around the other casino/hotels.

Prós: This JW hotel front office staff Offer my late check-out but i should try 3 staff can take this offer .Otherwise is nothingness of my mine.Thank you.

Contras: 5 stars hotel is not like this service. The real fact is not like face book massage.

Prós: Great location, facilities and service!

Prós: Localização

Prós: Restaurantes

Prós: Really high end place, great location, and love that it does not have a casino. The restaurant Vida Rica is exceptional and has a great chef's tasting menu.

Prós: Free upgraded us to the panaroma sea view ensuite

Contras: Nothing

Contras: We stayed for 1 night in the deluxe king room with bay view. The size of the room and layout were quite good, however, I would say the furniture seems tired and used for a hotel built only 7 years ago...

Prós: Staff was very caring. Room service was fast. Mr Francis at front office knew Hindi and was particularly helpful. They even provided complimentary ferry station dropout.

Contras: No casino.

Prós: great staff..

Contras: not a lot of bars around

Prós: very nice and helpful people.

Contras: Swimming pool

Prós: Excellent staff and facilities

Prós: The breakfast was great and all the staffs met at the front desk, concierge, and restaurant were all very nice and helpful.

Contras: Breakfast buffet options are not very satisfying

Prós: Size and equipment of a room. Fantastic service. Hotel has a good location for exploring Portuguese legacy on Peninsula.

Prós: Tamanho e equipamento de um quarto. Serviço fantástico. Hotel tem uma boa localização para explorar legado português na Península.

Prós: The room was bigger/nicer than most people's apartments/houses

Contras: Could've included breakfast

Contras: Few bars or shows available for entertainment, only the casino

Prós: Era tudo excelente

Contras: Gostei de tudo

Prós: every single detail at this hotel are AMAZING

Contras: they can work little bit on breakfast options

Prós: Stunning hotel

Contras: Everything is going on at the cotai strip so the location is quite poor

Prós: We booked a two-bedroom suite and i think it was the most splendid hotel suite I've ever booked. This hotel and their stuff really makes your trip to Macau a bit more special.

Contras: Nothing wrong

Prós: Size and layout of the room was perfect for us. Location is on the old Macau side, not the hipper Cotai side, which means it is close to all the old classic Macau restaurants. The casual dining ...

Contras: Can't think of any.

Contras: The water was not hot enough for shower, and it couldn't be adjusted. It was far below my expectation of a 5-star hotel.

Prós: Such a sweet receptionist that remember my birthday before the day I check in and the little gift from her! I like every staff service,they are very friendly. Will definitely come back again! Thank ...

Prós: Concierge service was extraordinary and very supportive

Prós: Great location, wonderful fish tank, and beautiful deco!

Contras: none

Prós: Qualidade e dimensão do quarto e pequeno almoço

Contras: Inglês pobre de algum pessoal da recepção

Prós: The staffs were very helpful, and the hotel was luxurious and clean.

Contras: The airport shuttle bus began to work at 10:00AM, it's too late!

Prós: without any doubt, the hotel stay was delightful. they unprompted by me, presented a delicious birthday treat for my husbands birthday. Food in main restaurants was good. Enormous choice at ...

Contras: Although one of our rooms was booked for three people, the hotel only supplied two of everything, e.g. bathrobes, coffee cups, glasses. My sister slipped on some water outside pool area lifts and ...

Prós: Amazing hotel in terms of everything, highly recommend.

Contras: Honestly, I dont know if its everywhere in Macau, but staff aren't very helpful. For example, my friends are I just arrived from a long trip, and we asked for water. They said they run out and ...

Prós: Nothing as a 5 stars hotel

Contras: Conrad supplies a Handy pocket Wifi

Prós: Excellent to the highest standard

Contras: N/a

Prós: Everything is perfect! And we got birthday surprises from hotel staffs! Clean room, fine designed hotels, perfect equipments inside the rooms, nice shopping mall outside, everything is pleasing.

Prós: Room size and staff

Contras: They charged cash as well as they also took payment from credit card. There was double payment and no refund has been made till now

Prós: The deluxe suite was large and this hotel is attached to a small shopping mall

Contras: TBH I think there are better locations the casino is a little dead and its just an average stay. Next time we would look to stay near the Wynn or perhaps in city of dreams where it feels a bit more ...

Prós: The staff was really nice! Especially Stella when we were checking in!

Prós: BIg room, nice view, good transport

Contras: Selection of restaurants

Prós: everything was good, environment, the size of the rooms, the view of my room (facing the fountain) , the bathroom, the mount of restaurants to choose from within the property.

Contras: check in its a bit to late 15h, request for a late check out 1h was not allowed.

Prós: Loved the club!! Best F&B so far!

Contras: Internal communication could be improved. There was a double booking at the spa that made us changed our plan for the entire day.

Prós: Nice room, comfortable bed. Staff are all very friendly and helpful. Great outdoor pool.

Contras: The breakfast choice here is usually excellent but the restaurant was closed during my trip. I wasn't advised this in advance or at check in.

Contras: Curtain fell off in the bedroom of the suite! The one bedroom suite turned out to be less plush and well upholstered than the normal room in the club tower!

Prós: We received an upgrade to a suite which was for a first time visitor very good Made us very happy

Contras: There were no outdoor bars or restaurants

Prós: Fantastic breakfast with comfort environment. Excellent service !

Prós: everything is good. room is huge. hotel reception we got is very friendly. we also got room upgrade too. location is part of city of dream which they offers coach to many places. Very convenient. Thus...

Contras: nothing

Prós: We booked a club room which was excellent value. A beautiful room and very friendly and helpful staff. We stayed Chinese New Years Eve the hotel put on an spectacular fire cracker display at midnight...

Contras: My husband found the wifi week at times and computer was very slow in the room. (We did have four phones connected) Also the afternoon tea only served sweet options and no savoury was offered even ...

Prós: Breakfast brilliant and quaint enough to ensure it remains quality over quantity. Staff ever helpful and professional. Close to the new Wynn Palace which is a great spot to visit.

Prós: The bed was amazingly comfy!

Contras: A coffee machine and/or fresh milk rather than powdered sachet which is not palatable at all

Prós: Entertainment system in room

Contras: Staff not as attentive as before

Prós: butler service was excellent. the package was well worth it.

Contras: breakfast options were average.

Prós: From checkin to checkout, I felt the professionalism. But I only stayed one night, so that I did not have a chance to meet my butler.

Contras: If there are some more choices of pillows in the room, it would be great.

Prós: Location very convenient

Contras: The hotel service not good as expectations, we stay on a suite room also , but daily water bottles is only given free of max 8 bottles of 350 ml water , any extra bottle is need to paid for MOP 16 ...

Prós: No tour groups

Contras: No breakfast included

Prós: Outstanding service help care and attention from all stsff quiet ibtimste and luxurious

Prós: very beautiful

Contras: overall it was good

Prós: Everything. It's so perfect. You will absolutely feel like a king. They provide ice cubes for free. Yay! The beach is quite good.

Contras: The price is a bit high. The swimming pool was not clean enough. The green slider in the swimming pool was not well constructed and it could hurt you badly.

Prós: It was the best hotel I've ever stayed at, it was so big you didn't have to leave, and the facilities were fantastic, we didn't want to leave :-)

Prós: The room is very clean.

Contras: The front desk service was terrible. It has to be improved.

Prós: Staffs are very friendly. The room is very clean.

Contras: Foods are too expensive.

Prós: The aquatic park

Contras: I don't like when you turn on the dont disturb light but the personal still disturbing you.

Prós: Room size, free of charge snacks and drinks, the room was on 33rd floor with good view

Contras: No

Prós: Rooms and aminities

Contras: No of lift potitions

Prós: Funcionários, requinte e qualidade do complexo.

Contras: Poderia ter uma oferta de horário mais alargada do shuttle para levar os clientes de manhã cedo ao porto que fica ali mesmo ao lado.

Prós: Hotel magnífico com um serviço, recetividade e decoração deslumbrantes. Lobby soberbo, equipa de receção excecional, quarto muito confortável e muito bem equipado. Pequeno almoço completo com tudo o ...

Contras: Gostamos muito de tudo.

Prós: Tudo muito grande limpo e organizado Uma lãs vegas civilizada sem bordas de turistastas barulhentos nem prostituição Quartos com toda a comodidade luxo e vista espetacular

Prós: quarto, comodidade, equipe, serviço, shopping, casino, tamanho do hotel, conforto, localização, modernidade.

Contras: aérea de laser estava em reforma

Prós: They have Fantastic Steam Showers!!! Wonderful historic decor and a Friendly staff. I was pleasantly surprised by how nice this property is due to the less then impressive exterior ;)

Prós: A really enjoyed the friendliness and service oriented staff. They, individually and as a whole went out of there way to make my trip upbeat and seamless and they were successful.

Contras: Nothing.

Prós: everything

Contras: steaming shower system. I still do not how to use it.

Prós: Everything is walking distance.

Contras: The staff are pretty rude! Not the front desk but everywhere else. No bother in helping you at all and if they do they are very rude about it and just point you instead of really helping! Not so foreign friendly at all.. Please teach staff to be more courteous to guest! i don't know if that's just how they are but in Las Vegas everyone is very courteous and helpful rather than just pointing! This is what makes Las Vegas one of kind! They really make you not want to leave!!!

Prós: staff, location, transportation

Contras: smoking areas are not completely separated from non-smoking areas, so you can smell the odor

Prós: every thing is amazing

Prós: love the water park The staff is very friendly

Contras: nothing

Prós: Friendly staff, fantastic japan design hotel, choices for dinning inside hotel. Spacious room and pretty view.

Contras: Expensive room and tax, extra cost for breakfast and twin beds.

Prós: They give high level room to me. very good. Go to kung yi street very near.

Contras: The outside swimming playground closed very early (18:30) Check in time very late (15:00) Check out time very early (11:00)

Prós: Upgrade dulxe room and very comfort, staff is very nice.and work hard for services

Contras: Everything's good, just only swimming pool a little small!

Contras: only 2 people allowed in the pool

Prós: Just ok.

Contras: Nothing much surrounding restaurant very high price, Macau is only for Gambler, not for family vist. i pretty very regret to visit Macau 4 days .its a bit too long ,i shall go Zhu Hai or Hong Kong ...

Prós: Very clean and well appointed hotel in a slightly minimalist fashion. Customer service was above and beyond any other property that I have stayed in Macau, if not the rest of Asia. AT every turn, ...

Contras: Pricing could have been slightly better.

Prós: everything is very fine for the arrangement (check in / check out/ breadfast/ tea set...) Staff very nice

Contras: if the hotel can keep the shuttle bus from down town to hotel will be much better. Before the hotel have the shuttle from down town to hotel but now cancelled. we spend a lot on the taxi in between...

Prós: Both rooms and views are flawless, staff is very kind. There are so many restaurants in the Galaxy resort, we did not have breakfast in the hotel, but enjoyed it somewhere else, which was perfect. ...

Contras: Absolutely nothing.

Prós: Cama confortavel, Limpeza e casa de banho boa e confortavel. Ginasio bem equipado e staff disponivel

Prós: Facil acesso para outros hotéis do mesmo quarteirão.