hotéis em Berlim

Prós: Serviço amigável e localização excelente.

Contras: Camas desconfortáveis, especialmente para um hotel 5 estrelas. O café da manhã é muito caro e medíocre.

Prós: Localização, eficiência do serviço de concierge... hotel histórico e conhecido

Prós: É verdadeiramente um hotel 5 estrelas, torna a sua vida melhor!

Contras: O Bar (SI) no lobby couldev sido mais sofisticado, o hotel tem Um lindo lobby mas o bar é apenas ok. Ritz Carlton tem um bar buscamos (americain)

Prós: A magnificent place to stay while in Berlin.

Prós: Hotel muito bem localizado para visitar o centro histórico e a principal área cultural de Dresden.

Contras: Box do chuveiro muito pequeno, não permitindo um banho confortável.

Prós: The location was perfect and the hotel was beautiful. The breakfast was amazing both in the choice and quality.

Contras: We had a half hour wait for our room when we first arrived. The food and drinks are very expensive.

Prós: Kempinski is just the perfection, a dream breakfast and such an incredible service.

Prós: Staff was wonderful . The room is clean spacious and very classy

Contras: Nothing

Prós: Gostamos de absolutamente tudo!!! Café da manhã surreal! Atendimento encantador. A localização... sair do hotel e se deparar com o portão de Brandemburgo era incrível!

Contras: Nada.

Contras: Porta do banheiro dava em cima da cama,banheira sempre vazando!!! Colchão fraco

Prós: Excelente café da manhã, localização espetacular, hotel bem badalado.

Contras: O quarto um pouco desgastado, mas superado pelo serviço de quarto e amenidades impecáveis

Prós: Hotel lindíssimo, óptima localização e excelente serviço.

Prós: Good location right next to Brandenburg Gate.

Contras: Room was luxurious but dated. Our room was located very far from lobby, reception, front door. Hostess in lobby lounge area seemed reluctant to show us to a seating area, as though she was discriminating against us.

Prós: We loved the hotel. Our room was located on the top floor and faced towards the courtyard. It was wonderfully quiet, exactly what we needed. The personnel was kind and helpful, making our stay enjoyable. The breakfast was amazing, plenty of choices and they catered for allergies too. The buffet left no wishes open. The pool and sauna area allowed maximum relaxation, there was plenty of space and a quiet atmosphere.

Contras: A selection of movies to choose from would be a great addition to the otherwise perfect rooms.

Prós: The breakfast was over the top!

Prós: Quarto grande, mobiliário agradável, muito limpo

Prós: Staff were friendly, hotel was comfortable and very clean with great pool.

Contras: All good

Prós: Swimming pool/sauna area was fantastic

Contras: The television had some issues, kept turning on and off if we was watching at night

Prós: Bem localizado, bom pequeno-almoço

Prós: For me the location was great, the hotel and the room were very comfortable and nice and the breakfast was rich and tasty. The Wi-Fi was excellent

Contras: Everything was as expected or better.Cannot think of anything to improve

Prós: Great beds and comfortable rooms. Nice-looking hotel. Good location if you´re in Berlin for shopping, a bit too far from the sights.

Contras: - The hotel bar - poor and expensive drinks and not friendly bartenders. Not worth time or money. - Breakfast was really not worth 25 euros. Average. Got better breakfast in cheaper hotels. - E-mailed the hotel when I booked and requested some champagne at our room for my husbands birthday. After we booked in I asked three (!) times to get it. It never arrived. I can not understand why this is a hard request for a 5 star hotel. - Over all not worth the price, and not worthy the stars.

Prós: Quarto espaçoso muito bom!

Contras: Atendimento, funcionários da recepção não muito amistosos! Normal de alemão!

Prós: The swimming pool was the best one I've ever swam in!

Prós: Location is very central at the Zoo, Kudamm.

Contras: The driveways in the parking garage are a bit tiny. Of course u cannot change the building, but u can reconfigure the parking spaces so that the drive through will be at the middle and there is more space between the pillars.

Prós: The bed and room were very clean and comfortable, and the staff were all extremely friendly and helpful. Very stylish design. Great location for walking to the Zoo and other sites in the Kudamm area.

Contras: Was disappointed that there was no iron in the room; laundry service costs were exorbitant; nice pool area but a bit strange that fitness machines faced pool; coffee was provided at the bar in the morning, but cost was high, and for only half a cup

Prós: Excellent location, clean room, great swimming pool!!

Prós: It was very conviniently located for our conference venue opposite so that’s a bonus point.

Contras: However I was surprise at the compact size of the room. But serves the purpose. Also cleaner did t change my soiled towel but did my partners which was a bit funny...but only stay for two nights so not too bad.

Prós: Breakfast was excellent with a wide selection and cooked to order eggs and omelettes. Fantastic swimming pool - best indoor pool I've ever encountered in a city centre hotel. Good location for the western part of Berlin.

Prós: Tudo foi maravilhoso

Contras: Nada

Prós: Location and breakfast were perfect!

Prós: Great views. Quiet (!) even though it was beside a train station. The breakfast was fantastic. Staff amazingly helpful.

Contras: Nothing.

Prós: Localização e pequeno almoço.

Prós: The location was perfect, and the rooms very clean. Comfortable bed and spacious rest rooms.

Prós: O hotel é muito bem localizado, fica do lado da principal estação de Berlim. O quarto era bem confortável e acústica também muito boa, não se ouvia barulhos externos.

Prós: Cafe da manha sensacional, muita opcao. Localizacao excelente, do lado do hauptbanhof que tem transporte para todos os lugares de berlin.

Contras: Os amenities foram bem meia boca para um hotel desse nivel- nao eram repostos todos os dias.

Prós: O hotel é muito agradável. Os quartos tem um tamanho ótimo,banheiro muito bom também.A localização depende do ponto de vista. Perto das atrações históricas mas mais afastado da vida de fato da cidade. Tem apenas 1 restaurante perto dele.

Prós: Localização próximo ao transporte público, além de ser um ponto de parada de todas as linhas praticamente daqueles ônibus turísticos hop on hop off, café da manhã fabuloso , muitas opções , funcionários cordiais e atendimento excelente

Contras: Só não gostei muito de não ter kits de higiene nos banheiros , tinha apenas aquele saboneteiro líquido único com solução de sabão e shampoo juntos Para o tipo de acomodação e qualidade do hotel deveria ter mais opções ou pelo menos separarem os mesmos

Prós: Gostamos de tudo, localização, proximidade da trem/metro/bus, da hospitalidade e da qualidade geral do hotel. Todos muito simpáticos.

Prós: O quarto e muito grande e limpo agradável e consegue relaxar bem . Está no centro e muito perto da gare de comboios tem muito actividade touristica que te leva por barco e autocarro dentro da cidade Novo bar e restaurante muito agradável

Contras: Simplesmente no quarto não tem bebidas no frigo bar o snack para ser pagou depôs só isso Tem que ir comprar no bar O resto bem

Prós: Quarto ótimo, com todas as comodidades,banheiro e chuveiro excelentes, ar condicionado.Café da manhã excelente.Localização é ótima para quem utiliza o transporte público, pois fica ao lado da estação central, porém o entorno não é bonito nem há restaurantes próximos.

Contras: Staff não atencioso. Entorno não é bonito.

Prós: Very clean, professional staff, prime location.

Contras: Only complaints are that I was put in a wheelchair room without a traditional shower (more of an open bathroom with red emergency pulls). Furthermore, I ordered in-room breakfast and placed the slip on my door some 6 hours before the deadline. In the morning, the slip was still there - nobody had come by and even picked it up. Had to leave for the airport on an empty stomach as a result.

Prós: Excelente localização, equipe da recepção foi prestativa, quarto bonito. Mas todos os elogios vão para Sam, o concierge

Prós: Localização excelente. Equipe muito atenciosa. Perto do comércio. Fácil de chegar aos pontos turísiticos.

Contras: não aplicável

Prós: Rapidez no check in e check out. limpeza. Configuração do apto e banheiros

Prós: A localização e o preço da diária foram bons e a limpeza, atendimento também muito boa.

Contras: Nada

Prós: The bed was so comfortable. Also, big thanks to the team for the free upgrade room.

Contras: The sauna area was very small and used towels everywhere.

Prós: Da comodidade, localização, conforto e tudo

Contras: Absolutamente nada

Prós: Excellent CONCIERGE,Professional anything we need we had it One of the most wonderful breakfast buffet.

Contras: They charge mini bar of the room without tell us the cost. They say that I can't pay my room 50%cash and 50% credit card. They charge commission of the concierge with out information

Prós: Gostamos da localizaçao, e da funcinaria Katy do cafe da manha. Muito atenciosa.

Contras: O ar acondicionada estava quebrado, a limpeza tivemos que avisar para ir arrumar o quarto, e limpar o quarto.

Prós: Cama e almofadas super confortáveis. Bom pequeno almoço e bastante variado. Quarto bastante grande e AC super silencioso.

Contras: Empregados do bar pouco simpáticos e com má cara, parecia que estavam a fazer um frete. Não terem serviço de bar com snacks. A partir da meia noite não se pode comer nada, não se admite num hotel 5estrelas .

Prós: Breakfast, room was pretty big, shower was great, concierge was extremely helpful, the bar is good.

Prós: Hotel was nice in a very location close to many restaurants and shopping areas. Concierge was of excellent assistance, and the beds here are super comfy.

Contras: Not really the best location to go to bars. Front desk was a slow. Housekeeping could be improved I.e. restocking tea and toiletries, turning beds down and closing windows at night which is expected for a 5 star luxury hotel.

Contras: Considering you are in a five star hotel it is totally unacceptable that my room have not been cleaned. I had no replacement of my towels, cups and glass, bed! Considering I came back at my room after business dinner around 1 am, I complained the next day and the only answer was we are sorry for the incovenience but we can't do anything, it has been just forgotten and it can happen. It is not acceptable an such an answer if you are in a Sofitel and rated 5 star in Berlin.

Prós: Moderna e bem espaçosa...

Prós: O quarto foi cuidadosamente concebido e de alta qualidade. O ar condicionado funcionou.

Contras: A ligação gratuita à Internet era lenta, como é a norma nestes dias. Gostaria de fazer uma xícara de chá ou café no meu quarto.

Prós: Nice and modern

Contras: Very slow check out. I left my business card the night before but had to wait forever to get the invoice.

Prós: Great location and friendly staff

Prós: Location

Contras: Nothing

Prós: Do conforto e o atendimento da Irene que é filha de Brasileira e fala portugues.

Contras: Do custo do café da manhã

Prós: The location is great! And it’s right by the Friedrichstrasse station and river Spree. There’s also a grocery store nearby, which is always helpful

Prós: Excelente opçao com boa localizaçao

Contras: Do preço do café da manhã. Recomendo explorar as excelentes opções na região

Prós: Nice clean rooms good selection of food for breakfast staff nice and helpful

Contras: There was nothing not to like

Prós: We were encouraged to add the breakfast option. I thought it was too expensive but tasty.

Contras: Our night at the Melia was too expensive for the accommodations and breakfast.

Prós: Quartos agradáveis, um pouco pequenos

Contras: Um pouco pequenos

Prós: Very nice hotel with great location in a walking distance from most of the city’s main sites. The staff was very helpful. Excellent value for money!

Prós: Exceeded our expectations, the staff were extremely friendly and helpful, will return and highly recommended to visitors to Berlin.

Contras: We have no complaints whatsoever.

Prós: Location is wonderful across the street from Friedchstrasse train station. Friendly staff.

Contras: Housekeeping staff failed to make up my room one day. Beds are not comfortable .

Prós: Great staff. Location was also not far from.city center. Few shops nearby

Contras: We had to pay for fitness and sauna.although it was only10 euro by most hood hotels have it for free. compared to other hotel rooms it was 25% small room. More vegan or veggie friendly options in menu.

Prós: Ótimo café da manhã

Prós: We liked the Exec lounge for free drinks, the gym that was close by, and the comfort and helpfulness of all of the staff. We will go again next time we are in Berlin as it is great value for money and very comfortable and clean.

Contras: Nothing not to like really. Only one restaurant close by, but that is being very picky.

Prós: Pequeno almoço excelente, muito variado e local muito agradável.

Prós: Very spacious and well appointed

Prós: Excelente localização Decoração moderna Wc com excelente layout Comandos de iluminação muito eficazes

Contras: Eficácia da recepção Menu do bar muito reduzido com apenas 2 ou 3 escolhas para comer. Quarto de dimensões reduzidas

Prós: Do hotel em si, moderno, confortável, espaçoso, limpeza 5 estrelas, funcionários muito prestáveis

Contras: Do parque para os carros 13 euros por noite acho exagerado

Prós: Tudo funciona bem

Contras: Nada importante

Prós: Café da manhã delicioso e acomodações tambem

Contras: A região do Hotel é muito boa, mas é mais residencial,pontos tutoraríeis mais afastados

Prós: So many good things to say: bed was comfy, room was big (and tastefully designed), and had a nice balcony; neighborhood was quiet, and there is a U-Bahn station nearby (Güntzelstraße, U9); staff were very helpful and friendly (Sarah at the desk was so charming); breakfast was awesome. Loved all the details: air/light touch control screens, ammenities from Rituals, complimentary coffee & tea.

Contras: Would have appreciated bigger glasses at breakfast! :D

Prós: We Enjoyed our stay, will definitely consider the same hotel next time in Berlin.

Contras: Nothing

Prós: Adorável.

Prós: Quartos espaçosos, ótimo café da manhã, piscina incrível. Tudo isso bem no centro de Berlim. Eu recomendo a todos os viajantes!

Contras: Nada para não se gostar...

Prós: Our third time there and it always exceeds expectations, particularly with the people who work there and share their time and effort with us. Intercontinental stands for the quality and a touch of great style, but it is the staff who add the fragrance to every stay and experience. from the smile at check-in to the farewell at check-out. One sentence humor line in the bar, at breakfast. When they remember about your birthday and write a card with their hand, not just a regular print-out, and they present you with it in a humorist unassuming manner! And if you are open to people you will always meet interesting individuals from around the world, from elderly couple who smiled to our daughter at breakfast table to a Chinese entrepreneur willing to have a friendly chat in the bar at midnight.

Contras: Nothing to write

Prós: Breakfast was indeed fabulous, staff very nice.

Contras: Found some socks under the bed and some blood stains on the blanket. Did not expect this at Intercontinental...

Prós: Do atendimento da recepção

Prós: Absolutely amazing! The hotel is beautiful, the location is excellent and the staff couldn't have been more helpful. And breakfast was the best buffet I've ever experienced.

Contras: Only wish we could have stayed longer.

Prós: Great view from the top floor and lounge great to relax in with a drink, although I used that less than previous visits, spending more time touring instead. Well appointed room, and lived the alarm clock/radio/phone with built in charging cables.

Contras: Bed was a bit harder than I remember most Intercontinental beds to be, and so I struggled to sleep on my side. Water in the shower seemed to cycle unexpectedly between expected temperature, hot and cold. Was not quite on the same par as the Singapore club lounges with personal recognition on returning subsequently to the lounge during the visit.

Prós: Great hotel with the inimitable Intercontinental spirit. Excellent facilities, top restaurants, comfortable rooms. Optimistic crowd.

Contras: Tower elevators at ground floor are next to trade fair stands without any partition.

Prós: Café da manhã fantástico. Atendimento perfeito ,todas as informações e tickets a disposição . Equipe atenciosa e apartamento amplo, confortável, boas toalhas e excelentes lençóis.

Contras: Nada

Prós: Big rooms

Contras: Additional 5% taxes only for leisure visitors.As i was said in the reception .Local regulation.. it’s not a venue issue but venue charge additional amount

Prós: Eficiência e gentileza de todos os funcionários! Todos mesmo . Parecia que estávamos sendo recebidos na casa deles e não no hotel onde trabalhavam ...

Contras: Nada !!!! De todos os hotéis Intercontinental é o melhor.

Prós: O café da manhã foi excelente, a limpeza dos quartos ótima, os funcionários atenciosos, o bar Marlene muito gostoso, atendimento eficiente. Ótima localização com transporte público em frente.

Prós: Lindo decoração e incrivelmente simpática e atenciosa equipe - eles foram tão bom para nós! Chegamos bem antes do check-in e eles ainda foram capazes de nos estabelecer no nosso quarto em poucos minutos.

Contras: Por alguma razão, fomos colocados em um quarto com duas camas de solteiro? Mas honestamente, nós estávamos tão jet desfasados que realmente não importava. As camas eram MUITO confortáveis também.

Prós: Grande valor para meu dinheiro e instalações agradáveis.

Prós: Breakfast was really good.

Contras: Amenities could improve.

Prós: Da suíte em si é pelo fato de ter dois banheiros

Contras: Escada

Contras: When we booked we requested single beds as we were a party on mother daughter and two sons. When we arrived there we were in double beds which was disappointing. The beds were large and comfortable however so it was ok. The staff were really friendly. The breakfast was a bit disappointing. I expected a big variety it was at best a 4 star standard. That was the main reason I booked it so my sons could get a good start to the day. I would not go back there for that though. The hotel restaurant was very expensive and as we didn’t arrive til 9 pm we had to go out and look for a restaurant. There were very few restaurants in the area and all were closed so we had to eat in McDonald’s which was very disappointing. However in general the location was really good. Fantastic city and loads to see. Catherine

Prós: Is luxury hotel.. Nice interior design Very friendly reception.. And the welcoming was wonderful

Contras: I don't get breckfast with my booking My travel to airport night.. I don't get extend time tell afternoon hotel full

Contras: Far from being a 5* to charge 350 euros night in Berlin. Staff is poor, they try but to long to be 5* service. Breakfast not very good beside the weak quality, i had full breakfast one day. the breakfast finish at 10:30 the second day i arrive at 10:45 they let me in and was already everything clean, but kitchen people and a lot of waiters around. No food, just coffe and water. I ask for a yougurt and they said that breakfast was closed. Better say it is closed and dont let me in... at 7:30 in the morning soemone from staff enter in my room i was working with phones, apparently they knock the door and i didn’t hear. Them they knocked again 3 more times between 7:30 and 10:30. Apparently to clean. This isnt clearly a 5* aproach.

Prós: Superb location, very friendly staff and lovely hotel.

Prós: The service was amazing. Good trained and skilled people working in this hotel.

Contras: - heating was making loud noises at the last night - toilet flush of other people's rooms could be heard in the middle of the night, so I woke up several times. Nothing to worry about but for 5 stars not the best recommendation

Prós: Great location , wonderful bar , restaurant , spa , and staff simply exceptional.

Contras: Nothing

Prós: Everything but the breakfast was exceptional

Contras: They would not let check out after 1pm but it’s understandable they said they are fully booked

Prós: Hotel muito bom, lindo, staff atencioso. Concierge sempre disposto a ajudar. Quarto confortável e localização excelente.

Contras: De nada!

Prós: Localização excelente, quarto muito silencioso, funcionários agradáveis. Pequeno almoço muito bom, principalmente para quem gosta de comida quente. Hotel a repetir numa próxima visita

Prós: Cama, chuveiro e café da manhã excelentes

Prós: The breakfast was not cheap but very convenient and when you can get endless coffee refills it is always worth it!

Contras: Nothing - excellent hotel.

Prós: Modern, stylish, great location, friendly staff

Contras: nothing

Prós: Very new and clean, also located near a metro station which is very convenient. Very good value for money

Contras: The area is clean and safe but there is nothing to do in the evening, and even if you want to have breakfast outside the hotel there are not many options around. Were knew that in advance, but I would stay again if needed.

Prós: Great location easy to get to from airport staff and facilities great

Contras: No tea and coffee facilities

Prós: The decoration is modern and the room is spacious.

Contras: As it is near the Check Point, so it may be a bit far away from place to eat & groceries.

Prós: Staff maravilhoso e localização perfeita!

Prós: Quarto lindo, amplo, cama confortável e com uma super ducha! Super bem localizado e com uma boa estrutura! Não tomei café da manhã, por isso não posso opinar. No geral... HOTEL SENSACIONAL!!!! SUPER RECOMENDO

Contras: Não houve nada que tenha me contrariado.

Prós: Organização e limpeza dos quartos excelentes e uma ótima localização do hotel.

Prós: Quarto e banheiro muito limpos, bem decorado, apesar de pequeno quarto confortável, cama deliciosa, banheiro com toalhas de qualidade. Excelente hotel para turismo devido a ótima localização .

Prós: Da localização e o facto do hotel ser recente.

Prós: Clean and right in the middle of it all! Great facilities for the price

Contras: Nothing

Prós: Localização, conforto e simpatia dos funcionários

Contras: As bicicletas disponíveis para aluguer precisam de renovação.

Prós: Great location and very friendly staff! They had towels and hairdryer available (ask at the reception), and they rent bicycles to discover the city.

Contras: The bathrooms can get busy in the morning. Although there was a place to fill up your water bottle at the ground floor, I didn't find where to fill it up at my floor, so I had to use the bathroom sink and the bottle wouldn't fit well.

Prós: Rooms are very clean and the design of the hostel is great! The breakfast for €5- is delicious.

Contras: Should be more bathrooms concerning the amount of people staying in one corridor. Could organize more activities for travelers to get to know each other.

Prós: The best hostel I've ever been in! Can't recommend it enough. I can't think of a single issue I had with it.

Prós: The bedroom was great, very modern and extremely comfortable. The showers and bathroom facilities were extremely clean and well laid out. Breakfast was excellent, so much choice and everything was fresh and the value was outstanding.

Contras: Nothing at all. Everything was really good.

Prós: One of the best hostels I have been in. First of all, it is one of those hostels that seem to have been designed by travelers as it has all the amenities a traveler needs: the right amount of hangers, a nice-sized locker, comfortable beds, etc. The facilities are well kept. Staff is really friendly. Then you have the cleaningness. Even bathrooms. I take shower before going to bed and it is a time most people have already taken a shower but regardless, it was spotless clean. And the breakfast is excellent: for 5 euros you get a nice selection of fruits, yogurt, bread, tea/coffee/orange juice. Highly recommended.

Contras: All perfect.

Prós: localização e acomodações muito boas

Contras: nada a reclamar

Prós: Cama, travesseiro, edredom, quarto espaçoso, café da manhã MARAVILHOSO (pena que não incluído, mas preço OK), localização perfeita, rua charmosíssima, melhor bairro, colado no metrô.

Contras: Chuveiro em banheiro unissex não é uma ideia que me agrada, mas dei sorte de sempre conseguir tomar banho em banheiro vazio. Só isso mesmo!

Prós: Good location.Staff helpful.

Contras: noise from trams at all hours

Prós: Amazing location. The bed was really comfy, and the shower was great!! At breakfast they were able to provide gluten free bread and dairy free spreads!

Contras: It couldn't of been helped due to the nature of being a hostel, but the noise from the corridor, doors/rooms was abit loud, it also probably can't be helped as the corridors are large so eco. However generally it was quite than alot of hostels I have been too!

Prós: Localização e camas boas

Contras: Nada

Prós: Camas, cafe da manhã justo por 5€, bar super animado..

Contras: Nao tinha cozinha compartilhada, pagar para guardar bagagem.

Prós: Localização, atendimento dos funcionários, café da manhã excelente, limpeza e segurança.

Prós: Very very good hotel, big room, comfortable bed, accomodating staff, very friendly doormen that helps with everything. Would definetly stay here again

Prós: Clean spacious rooms, nice breakfast, not annoying personal, nice location near to famous Kurfürstendamm

Contras: None

Prós: Perfect vacation! Staff was lovely and the facility is first class.

Prós: Fantastic weekend visit in Berlin - Hotel is located perfectly, the room and service beating expectations - simply perfect.

Prós: Hotel has truly amazing members of staff, absolutely all people I met there were excellent. Room service was fast and all food there was really tasty. And I was really surprised with TV integrated into bathroom's mirror! I give this hotel 10/10 even though there were minor minuses.

Contras: Hotel requires a little bit renovation. For example - there was not a single music channel on TV plus it was impossible to listen to my own music from the phone - some bluetooth speaker at least, would be nice. Plus free wifi is a little bit slow, the paid one is expensive. I don't believe this thing can make a good income to the hotel but it definitely ruins the good impressions.

Prós: 100 % Great Hotel

Prós: No geral, foi tudo muito bom. O atendimento de todo o staff, foi impecável. Mas vou salientar o serviço de pequeno almoço e o do bar.

Contras: Ter podido ficar mais tempo.

Contras: O quarto

Prós: The bed was comfy.

Contras: The location. Very far away from city centre. Not waking distance. Either get tube or taxis.

Prós: Location, reception and breakfast

Contras: No shampoo in the bath. Door of the bath is broken.

Prós: Very good location, breakfast and accomodation. Perfect staying for few nights in Berlin. The restaurant and bar are excelent!

Prós: Great location friendly staff excellent hotel overall.

Contras: Breakfast expensive!!

Prós: We didn't have breakfast as we ate out with family living in Berlin. The room and service were very good, also the bar area was very pleasent when meeting up with family, the restaurant looked very good with a good choice of food, although we didn't actually eat there.

Contras: We were staying for three nights, on our arrival there were face flanels provided in the bathroom, however, strangely after the first night the flanels were removed and not replaced, this wasn't an issue to us as we always take flanels when traveling as many hotels do not provide them. We did try to contact houskeeping about this but were unable to get an answer !

Prós: location is perfect.

Contras: comfort is not as well as expected

Prós: Fantastic location. Extremely helpful staff who went out of their way to be accommodating.

Contras: It was all very good.

Prós: Great location, fantastic breakfast, super area with workout, swimmingpool, sauna etc.

Contras: The room was a little bit cold the first day.

Prós: Café da manhã maravilhoso. Camas muito confortáveis.

Prós: excellent place met all my expectations, easy parking great breakfast, lovely helpful staff. Top for a few days in Berlin

Prós: Visitei Berlim para correr a Maratona. A localizaçao do hotel é excelente - a 15 minutos do inicio e final da prova (no jardim central de Berlim). É muito central, bem servidor por transportes e restaurantes variados nas redondezas. Fica junto ao Zoo e Tiergarten.

Contras: ?

Prós: O pequeno almoço e localização foi ótimo

Contras: devem melhorar as cortinas dos quartos, metem muita clareza perturbando um sono tranquilo.

Prós: Excelente hotel na antiga na antiga - boa localização central; equipe amigável e eficiente. os quartos com vista para o jardim são mais silenciosos e agradável.

Prós: Café da manhã bem variado e muito gostoso. Equipe muito atenciosa. Foi pena não ter tido tempo de usar a área de lazer. A piscina parece ser maravilhosa. Quero voltar, mas vou esperar uma promoção.

Contras: Foi tudo muito bom.

Contras: Our room wasn’t five star standard. At best it was a shabby 4 star. Definitely expected more for the extra money. Beds were comfy but small, small room, stained carpet, chipped bath. Reception staff not particularly helpful when we arrived. Bar and restaurant staff were nice.

Prós: Estrutura do hotel muito boa...

Contras: Gostei de tudo

Prós: Location in the center of town.

Contras: The design of the hotel. It was over a few me block walk through the hotel including going to the second floor and back down to a first floor room. Sheesh! He would have upgraded me to a better location for $60 a night. I bet!

Prós: Easy booking in. Great bar busy with atmosphere. Bit expensive but it is a five star hotel. Room very quite. Can walk to most tourist sites

Contras: Nothing

Prós: I liked the breakfast, the rooms and the location in the city. I liked the attitude of the staff - not too involved and overly service oriented - that can be pain these days, hotels that "try too hard".

Contras: One reason to select this hotel was the pool. But getting downstairs for a swim, it turned out to be a childrens playground type of pool. Round and small. Not suitable for swimming at all. I should have checked better before choosing this hotel...

Contras: We asked for a cappucino in the morning and they said the bar is not open, so it was not possible to get the coffee. Did not expect that for a 5 star hotel. Also, the window was broken and we could not shut it. Had to call the reception and they sent somebody to fix it. Freezing cold in the room because of that. The staff was very unfriendly. All in all, disappointing :( will never stay here again.

Contras: Bad wifi on the room

Prós: Localização e serviços excelentes. Quartos muito silenciosos.

Prós: Central and good facilities

Contras: Not cheap

Prós: Da localização. O pequeno almoço maravilhoso.

Prós: Location was good. Bedroom was nicely appointed with sufficient closet and drawers. Bathroom was nicely done and I would have preferred a bit more vanity space.

Contras: Westin is now a part of Marriott and more like a convention hotel. I was unaware and although there is nothing wrong with that, I would have preferred otherwise.

Prós: O hotel e a equipe são muito bons e profissionais. Excelente localização para ir caminhando até muitos lugares na área. Eu recomendo o bar e restaurante do hotel.

Prós: Eu tive acesso a uma suíte executiva que foi incrível. O chuveiro era incrível e o televisor era muito bom. A equipe foi muito atenciosa e amigável. Nós nos sentimos em casa.

Contras: Encontrar o hotel e o estacionamento Mapas para óculos de protecção tem localização errada de hotel

Prós: Cinco estrelas magnífico. A 10 minutos a pé do Portão de Brandemburgo

Contras: O café da manhã era mais caro que a estadia! Quase fui pego de surpresa. Atravessei a rua e tomei café num Starbucks.

Prós: Qualidade do hotel, bom quarto, funcionários simpáticos.

Contras: Água da piscina fria. Se a piscina for motivo de decisão não escolheria este hotel no Inverno.

Prós: Localização, limpeza, quarto excelente

Contras: O preço

Prós: Upon check-in, we were given an upgrade for free. Since we had come in early, they stored our luggage and we were able to go around and start sightseeing immediately. Potsdamer Platz U-bahn, S-bahn and DB banhof are right outside the hotel. Rooms are also very spacious and well-appointed.

Contras: None that I can think of!

Prós: Peq. almoço muito bom. Obras durante duas noites à porta do quarto, e caixas e caixotes a dificultar a passagem de e para o quarto, uma vergonha num hotel de esta categoria, com o preço que cobram esta situação é inadmissível.

Prós: Beautiful comfy bed with plenty of wonderful feather pillows (I loathe those non breathable microfibre rubbish that many sadly now use). Thank you ... great to see the quality of everything you do. Breakfast is great. The hotel is well situated in the middle of most of the well known places to visit. Quite, well appointed comfort.

Contras: Hotel super bem localizado. Café da manhã confuso com atendimento ruim.

Prós: Conforto do quarto

Contras: Tudo excelente.

Prós: I liked that the workers there are so nice, its not like gorgeous, nicely equipped hotel but its clean, minimalized, business hotel. The location there is so awesome.

Contras: I think it should be more equipped.

Prós: Really comfortable, nice temperature inside the room, nice worker helping printing boarding passes and booking the taxi.

Contras: They didn’t give the spoon.

Contras: Few words about the Midtown Grill restaurant: good food but very unfriendly staff. We had to be reminded about the change.

Prós: Localização ótima, atendimento ótimo, apenas achei que faltou retirarem copos usados do quarto

Contras: Localização ótima, atendimento ótimo, apenas achei que faltou retirarem copos usados do quarto

Prós: Localização perfeita, quarto e banheiros amplos, limpos e organizados! Próximo a estação Zoo e a outras duas estações de metrô/trem que levam a todos os locais da cidade e a Potsdam! Região desenvolvida com vários restaurantes e bares próximos! Altamente recomendado!

Prós: apartamento muito espaçoso... bem decorado!

Contras: foi tudo bem... há 10 anos me hospedo pelo menos uma vez por ano nele...

Prós: The hotel was very clean and accommodating . The spa was very relaxing .the beds were super comfy the location is ideal for getting around the city centre and also very close to the zoo which is great . The staff were friendly and at tentative .

Prós: Location.

Contras: Sauna is charged extra. Cleaning staff entered our room repeatedly when we were in the room.

Prós: It’s location

Contras: This was my 3rd visit and always enjoyed my stay. This time things were not the same. I was presented with a bit of pastry on a plate with two forks. The plate remained in my room for the 4 days I stayed there. You have complimentary coffee as well however it was not replenished and on the last day there was not even a stirrer thankfully I had the forks to stir my coffee without sugar. On the last night I had the do not disturb sign hanging outside as on previous days they were just knocking and enter the room. Even with the do not disturb sign this happened and this was only 9 am

Prós: The breakfast was nice and vast, staff friendly and helpful

Contras: Bottled water costs 11.00, housekeeping knock once and enter your room, I complained and was given a 50% discount at the bar.

Prós: The only thing what was good is the location and breakfast for 29 EUR> But it really does not cost so much. Canned fruit for 29 EUR. I am sorry, but the hotel should be given and rated just as a three start hotel, not more.

Contras: This is not the five star hotel for sure. if you put five-star, then correspond please. The smell inside hotel is terrible. It is like in the old castle, smells with dampness. They should turn on conditioning or open the windows all the time. The gym is not working 24/7, even though you just need a card to enter the gym. Besides, the smell of shampoo and gel is also terrible. Very specific, not for everyone.

Prós: Great bed

Prós: The room was spacious and clean, with everything needed to be comfortable.

Contras: They could have better food options for vegans and vegetarians.

Prós: Breakfast was good, except for the coffee, I asked for decaf and they did not have.

Contras: One night room service knocked on the door while I was still in my under garments and he did not give me time to put on my cloths because he had already opened the door on me.

Prós: Location is pretty convenient. Umbrellas for Berlin’s unpredictable weather. Housekeeping and room service staff are great.

Contras: It didn’t feel like a 5 star as it is rated. The staff is not too friendly and everything feels a bit old. My room had a view to other people’s windows which means there wasn’t much natural sunlight. One morning there was a lot of noi

Prós: De tudo em geral

Contras: A chaleira esta num local que nao tem tomada .para se ligar tem que se por a mesma no chao Um reparo construtivio

Prós: Chose Hotel Zoo for a business conference, with attendees arriving from different parts of the world. The hotel experience exceeded our expectations...beautifully appointed, public spaces with large comfortable guest rooms and outstanding meeting facilities. The staff were friendly, helpful and extremely accommodating. The restaurant and bar areas were fun spots to unwind at the end of each day.

Contras: While hotel premises were designated as non-smoking, the external courtyard smoking area was adjacent to some guest rooms with lingering aftereffects from smokers.

Prós: The location was excellent for walking in the Tiergarten, the Zoo and Aquarium and easy access to the train. Loved the food in the restaurant too.

Prós: Everything is beautiful and very clean

Contras: Nothing

Prós: We loved the location of Hotel Zoo, it was very convenient to all tourist attractions and restaurants. We also loved the interior design of the hotel, and the overall atmosphere.

Contras: The rooms were extremely dusty. I suffer from allergies, and the entire time it was very difficult to breathe. The staff at Hotel Zoo were not helpful or friendly at all. They were extremely difficult to speak to. Since we had booked three rooms we expected welcoming or hospitable service, which we did not receive. Very disappointing for a “five star” hotel. The shower temperature was also fluctuating between hot and cold.

Prós: Property in central Berlin, gorgeous lobby and that’s about it. For the rest of the hotel rooms and decor definitely slacked.

Contras: Highly incompetent and rude staff at reception, even though our travel group had booked seven rooms in total. Easy requests such as bringing a missing tv remote to the room, to giving a keycard back to someone who had previously left it there personally so they wouldn’t lose it on a night out, were either ignored or had to be fought about. Requests such as as organizing a table for 12 at breakfast for a birthday breakfast was not communicated to anybody from the restaurant, even though it was requested 24h prior and asked to 3 different people at the reception and restaurant. Rooms weren’t as the ones booked so room changes had been made for many of our groups, most of us being offered an additional fee and then being shown another room of the same category and price. At arrival to the second room, towels hung in the room were dirty. Cocktails at the bar not of taste either, highly overpriced and after being billed the cocktail, have the bartender excuse himself because he “doesn’t know how to prepare a cocktail”. On Halloween a member of our group wasn’t let in because of his ripped jeans and trainers and was asked to change. Upon arrival there were people (who weren’t even guest at the hotel) present wearing sweatpants and trainers. Most of us stayed four nights, and it really is shameful that guests are offered this kind of service at this pricepoint. Hotel zoo could easily be one of the most tasteful hotels in the center of Berlin, but the amount of inappropriate staff leaves us no choice but to definitely not return or recommend this place.

Prós: Very comfortable hotel. Excellent breakfast- wide variety and choice. Very attentive staff. One very minor ‘downside’. We had planned to dine in the main restaurant on a particular evening however, it was closed to residents owing to a private function being held in this area.

Contras: See comments above regarding dining in-house.

Prós: Terem a gentileza de me fazerem o check in quando cheguei