O Hotel é extremamente bem localizado, pois a praia é belissima. Os quartos são bonitos e bem decorados, limpos e aconchegantes. Achei o nível de serviços baixo. Funcionários em sua maioria pouco corteses, o que nos surpreendeu. Achei fraca a estrutura de fitness.
Limpeza das instalações, manutenção constante, praia exuberante Débito do cartão de crédito logo na admissão
elogios Serviço de Internet horrível não voltarei lá por causa disso muita comida sem sabor
As refeições eram excelentes (todas) e o sistema realmente é all-inclusive (com bebidas e tudo mais). A praia é muito bonita e as instalações são boas. Os funcionarios são extremamente rudes e chegam a ser mal-educados em alguns momentos. Não se vê um sorriso em nenhum lugar.
as instalaçoes,ambeleza do local,as praias,restaurantes.Hotel bem frequentado.O hotel em geral muito bom... A banheita não tinha ralo.Dificil achar reserva para os restaurantes la cart.A agua da banheira esquentava pouco.Falta de um edredom nos quarto
almentacao, comodidade, limpesa, luxo,exelente a alimentacao mais informacoes sobre as condicoes de quarto, pois achei que tivesse jacuzzi em meu quarto
O povo é excelente
A equipe foi de primeira. Desde o momento em que chegamos até a nossa saída, os funcionários trabalhadores e educados estavam sempre lá para nos ajudar. As instalações eram limpas e bem cuidadas. Havia um amplo espaço para encontrar um lugar para sentar. O almoço tinha gosto de comida de cantina, enchia a barriga mas não era muito saboroso. (Não foi o caso no jantar, os restaurantes eram incríveis.)
A nossa estadia no Magestic Elegance foi verdadeiramente inesquecível. A equipe foi extremamente simpática e prestativa. O serviço para os membros do clube elegância foi incrível. Nós não poderia ter apreciado mais a nossa lua de mel!
I liked that the VIP section had their own private pool and members didn't have to make reservations. The food wasn't too good and got a few of us really sick.
Pay the extra cash and go to a decent hotel , had to move rooms ,room was filthy and outdated, bedding stained and unable to lock the door between the adjoining room that was occupied with guests that I was not travelling with nor are you able room door
This guest did not leave comments about this hotel.
Despite the problems with the room, the staff was very helpful. They had to switch my room twice. The first room smell like a smoking room . The second room had a real strong smell of mold. After going back and forth for 3 hours I finally got a nice room. The hotel was too far from the city of Punta Cana
The elevator was broken and they said it had been for almost 2 months, the jacuzzi button was broken, mini bar was never refilled unless we called.
The beach experience The family environment. The vast complex and how far everything was. The culinary experience.
Spa service was exceptional. Bars have a good selection of drinks, and the bartenders were friendly. The staff in general was very friendly and helpful. Bag delivery and delivery service could take a long time.
food was ok. the view in really good. the cleanliness of rooms are really poor. at night is very noisy even at the rooms. the room service is always late (after 2 or 3 hour after your request!!). Attention by the staff is really bad. It is not worth the 5000 to 600 per night at all. you can find several hotels all-inclusive in the area with much better service. I think they have sacrifice money by attention as they focus in large number of people. I felt like a code bar , there ins't personalize attention as you expect for that value.
Nice rooms and a great beach. The food was mediocre at best. This was disappointing.
GREAT BEACH AND DRINKS BAD FOOD, TERRIBLE CUSTOMER SERVICE, THE HAVE TO CHANGE ALL THE EMPLOYEEES,
I liked the staff. They were friendly and helpful for the most part. I didn't like that that there wasn't enough entertainment, everything is NOT included. No water sports, you had to buy everything. A lot of seaweed at the beach. Not enough chairs at the pool. There is no "view" from your room, either construction site or other building. Not a true "beach front" property, you have to catch a trolley(still on the property though) to the beach and everywhere else The food was just okay, very bland.
They did have some premium liquor which was better than many all-inclusive places I have been. Pool in our area was nice with fairly low occupancy and lots of places to sit. Only one buffet for breakfast and dinner. Huge complex, but it seems to be several hotels in one and some things were not accessible to us, like the other 2 buffets onsite.
Beach was great! Several front desk staff and restaurant servers had very nasty and rude personalities; no remote control for TV and did not get one for 2 days despite asking repeatedly; food in main buffet was not kept very hot; I got Traveler's diarrhea while there because of the food; housekeeping did not clean room twice! I had a butler, who was not very responsive or helpful; I had to complain and act crazy with the front desk in order for them to do their jobs with regards to my room, room service, my butler,etc. I felt like I was working because of the lazy service instead of enjoying myself! Never again!
The resort was just amazing. Everything about our stay was perfect. The food was great and the ocean was fabulous and so close. The resort was so beautiful and so clean. Can't wait to go back.
Food, pool, room size Restuarant reservation method
I'll definitely come back. Everything was amazing.
Location Staff rude Non English speaking Food ok Lots of walking Levels of restaurants not everyone can eat at Mini bar was 4 pops 2 beers n water is all no liquor
Everyone seemed to be VIP or the LEVELS this year. Didn't feel as special...
Nice facility with great pools and beach. Most staff were friendly Buffet restaurant had good selection of foods and pretty consistent good food quality. No convenient/cost effective way into town. Taxi ride for 3 mi trip was minimum $30 US dollars, pretty steep for a very short ride. Wait at restaurants other than buffet was horrendous for stand by. If you didn't have a reservation you were pretty much out of luck. Female greeter at the Mexican themed restaurant "Margaritas" was just plain rude to everyone. Ignored peoply and seemed in her own world. Most gym equipment (treadmill, bench, eliptical, etc.) were in a state of disrepair or malfunctioning. Availability of gym towels was spotty at best. Ping pong table had old paddles that were worthless and no ball readily available. Gave up wait for a ball to be delivered after 15 min from when staff member advised they'd be right back.
I like the beach and pools Not good nigth shows ,
The food was the best we've had at any resort. The grounds were gorgeous and staff mostly friendly. We weren't aware that there were different levels of all-inclusive, which made some situations awkward. We were completely ignored at the villa marina and wonder if it was due to a lack of tip the first day (we were locked out of our safe). Also, any time there was an issue with our room (locked out of safe, remote needed batteries, etc.) it took several calls and lengthy time frames to get a response.
The honest hospitality and friendliness, willingness to help from the staff were outstanding.
beaches were beautiful, pool facilities were great, access to food at all times was great with 4 kids staff not too with it-often had to request towels, eg, or ask several times for ice, asked for white wine, got red, etc
Loved the staff and entertainment. Broken items in the room which were replaced when we complained.
The resort was wonderful. The wireless sistem.
The food, the beach, the sorroundings. Room service but it could have been because the hotel was overbooked
The service was fantastic, the food very good and it has a beautiful beach and huge pools. I didn't like that I had to leave the hotel and go back to work.
Tendo reservado pelo booking.com e permanecido na suite platinum tive uma série de privilégios que os brasileiros que estavam lotados no hotel pela CVC não tiveram, como acesso a area vip da praia, 20 min. de internet por dia, espumante durante toda a minha estada, entre outros "mimos". Um outro diferencial foram os restaurantes especializados, onde a comida servida era de excelente qualidade. A comida servida no restaurante principal, Casabe. Todos os brasileiros que estavam nos hotéis da rede passaram mal por pelo menos um dia.
Praia, piscina e conjunto arquitetonico. A falta de gentileza dos funcionarios no check-in, e a solicitação de tipo de quarto feita na reserva nao foi atendida. O alto preço cobrado por produtos na lojinha, quando o centro fica muito distante.
do conforto, dos restaurantes á la carte e da amabilidade. Da dificuldade para se pagar com cartão de crédito.
Lugar paradisiaco,instalacoes do hotel sao maravilhosas.Todos funcionarios muito gentis e atenciosos.Ferias inesqueciveis Deveria haver maior manutencao nos quartos q por ser hotel de praia, necessita periodicamente.
Tranquilidade e visual
Durante a minha estadia gostei mais do programa diario de entretenimento proporcionado aos hospedes... Os diferentes tipos de show's diarios, o programa com o grupo dos animadores pela praia, piscina e as aulas de danca. A atencao e gentileza dos empregados, enfim... Foi tudo uma maravilha. Sim. durante os 7 dias que estive por la alojada, o meu quarto nao dispunha de um Control Remote... Solicitei a recepcao por varias vezes e nada... Apos a intervencao da Sra. Rose do Vaccation Club, 2 dias antes de partir, finalmente enviaram-me o Control Remote. Este foi um caso. A outra situacao foi relacionada com o quarto que me foi dado apos a troca. O mesmo pingava agua pelo corridor (Room 1036). Enfim.... Porque foi apenas por um dia, comuniquei, mas sem sucesso, acabei deixando estar. Julgo que se poderia melhorar um pouco os quartos, pois precisam de uma reestruturacao.
A atenção e a gentileza dos funcionários do hotel e a infra estrutura que ele dispõe.
equipe de recreação do Ricardo e do Omega excelente.Funcionários sempre solícitos e de bom humor Ao chegarmos,não acharam nossa reserva e demoramos 2 horas para entrarmos nos quartos ,ficamos por 2 noites em quartos que pingava agua do teto,mas como nos prometeram nos transferir após estas 2 noites ficamos tranqüilos , no 3º dia ficamos quase 1 hora para nos colocar em quartos próximos,pois nossa reserva era de 2 quartos,depois de muito stress arranjaram os 2 quartos,mas mesmo assim fiquei num quarto com cama king,quando pedimos extra king.Como fomos para relaxar deixei ficar assim mesmo.
the staff was nice enough my reservation didn't show up until the day after I checked in, so I had to pay for one nights room until the reservation showed up. spent the whole day trying to get the room situation straight the room I choose online was not what they gave me, I paid for a king I was put in 2 beds I would like my refund for the difference the food choices were not the best, the restaurants that you have to make reservations for were much better.
We liked the public spaces and the food. The bathroom in our room needed more attention and it had a small leak.
the rooms are ok could be better
Location on the beach Room flooded inexplicably
The help provided by Juana, and the shows This hotel is horrible and extremely dangerous for kids and elders. Bathrooms are the designed for people to trip bang their heads and die or suffer serious injures
Espacios publico exelentes y las comidas muy bien Dos cambios de cuartos por mal funcionamiento de los aire acondicionado
the staff was really good and helpful. Buffet at noon.. It wasn't good.
The location The food was the worst that i have had in my life
Prós: Muito tranquilo e relaxante. Boa comida. Contra: a praia tinha muitas algas
O serviço Lindo resort
Amo staff! Especialmente Santo, o chef !! Excelente comida. Scarlett o melhor de governanta. Ela é excelente. Todos o garçom & bar tbm magnífico.
The pool, the beach... beautiful view but definitely not a 5 star hotel mean people at the front desk, long lines, the bedrooms smell like humidity, a guy trying to sell us open bar at the night club and ending with a bullshit night club full of kids for 100/800 for couple.
Aesthetically nice, staff are friendly They overbooked, so it was a very disorganized check in
Pretty rooms and the chance of good faciliies. The staff invited us for a breakfast one day wich was really surprising as it is an all inclusive hotel. They took 3 hours from our life to sell a Melia Group vacation right for only 175.000USD. does not worth it??? We had to call every day for cleaning of our room. In these quite expensive rooms we had to wait 5-10 minutes for warm water. Otherwise everything was cool...