hotéis em Punta Cana

Prós: Me and my family liked everything, the food, the entertainment, pool , beach , people

Contras: That I couldn’t stay for longer

Prós: All

Contras: Bed of the rooms hard no enough pillow

Prós: It was good room, good food (not all but enough to choose), some evenings was good show. Good aquapark but if children are small not many options to choose and remember you as adult can not use it, just be near. They really interested in opinion you have and try to solve your requests. What I did not like n this point is: It is good that conserje was checking if our requests was done, but for me it was too much. If I asked to solve something, then person come to solve it and then concerje call us back to check if it was done. The last step for me was a bit too much, because during our 1 week stay they wake up my baby 3 times during day sleep, so finally i had to turn off telephone at all

Contras: - Staff in kids club do not look very friendly. Before I read in feedback about this but did not understand well what did they mean but when we came to the club and saw very indifferent person with absolutely not caring and interested face. - Entertainment team is really very low quality. We came from another hotel where it was another level and even hotel was smaller the entertainment team was very bright, everybody knew them and recognize from the far. Here boys from the team looks like they replace someone from entertainment team who is ill now. No personality, not good dancers, can not really attract people. And I would advise to the hotel think to change their uniform. They are not visible at all. - Very big territory and not very clear how to move there. It is like 7 hotels in 1. For example we booked in one of them the restaurant and nobody do not want us to drive back to our hotel. So under the rain with little girl we had to walk and try to find the way back. - Very bad and un-useful application. For this level of hotel it is unacceptable - You have to refresh your internet connection every 24 hours. in 21st century we have this? Really? When I claim it, they gave us VIP access so we should not, but it worked just on computer, not mobile for us. Anyway I think this is the topic which should not be even discussed in our days. - there was a case when in food there was decoration sticks with fungus! We complained to the managers and next day this was corrected but it is not acceptable especially when we are saying about kids food where was a lot of this sticks - very low quality of drinks. In kids hotel you expect much better. They made them from very chimical concentrates. We came from another hotel of Dominicana and had good chance to compare. In this hotel we could not drink any coco-loco because it was horrible quality.

Prós: Fantasia resort is really a Fantasia :-) There you have everything what you need for an unforgettable holiday! Beautiful resort, beautiful beach, beautiful pool, nice restaurants, good food, a la carte restaurants included in all-inclusive, good cocktails (!, not very usual in all inclusive resorts), very friendly staff, always smiling, nice water park for children, very nice shows in the evening (specially the Michael Jackson show), perfect service with the electric train driving you everywhere, one restaurant for lunch also situated directly on the beach, very good drinks served on your sunbed on the beach, when you call the reception to ask something (or ask something through a perfect application installed on your mobile phone on your arrival) in few moments is somebody in your room to bring what you asked. With this very usefull application you can have every day on your mobile phone all information you need, daily program of activities, book your table for the dinner in a-la-carte restaurants... I can write more and more, etc., etc ... but in few words: there you have everything what you need for an unforgettable holiday! Thank you Fantasia Bahia Principe, we hope we'll be back!!!

Contras: Just a little complaint about the kids club ... It is very nice and very good equipped, but the staff there is not so perfect as all other staff. They are also ok, nothing so bad to say, but not so friendly as everywhere in the resort. Specially because their job is working with children, you expect they will be very friendy specially with children, but the staff everywhere is more friendly with children than the staff in kids club. They also don't do to much activities with the children and don't accept children under 4 years. But this is also not so big problem, because there are many, many nice things for children as waterpark, play grounds, activities in the pool, etc ...!

Prós: For the kids is basically a dream come true. The castle is amazing and all the kids activity and different places they can go is a plus. We highly recommend de hotel for a family vacation.

Contras: The artificial drink is really bad. I think the hotel is killing the full enjoyment by serving such a bad cuality drink. It was horrible. We paid a high amount of money trying to find a good cuality resort.

Prós: Thia is a hotel thought for kids all the amneities are designed for the little ones to have a good time

Contras: Excellent service the staff was very helpful and friendly

Prós: Friendly staff. Very professional managers. Delsislava assisted us with lost and found

Contras: Luxury

Prós: Everything. Facilities. Location. The staff is the best. Food is excellent.

Prós: Service is impeccable. This is a truly unique property. Secluded, private and set up perfectly. I never come back to same place on vacation in general....this is my third time with no regrets.

Contras: Meals are expensive and high taxes.

Prós: An absolute heaven in Punta Cana !!! Not to miss!!!!!

Prós: Impecable rooms, service and staff. The Ecologic Reserve is a must, and it’s included with the reservation. Great food and relaxed environment is worth the trip

Prós: The staff was incredibly friendly and the VIP service through customs was the best thing ever. We were on the beach 15 minutes after de-boarding the plane. The villas are gorgeous and little details throughout the property like the orchids everywhere are such nice extras. Having access to a golf cart and bikes was key! We loved exploring the entire property, especially the Ojos Indigenas ecological reserve. The sunrises are gorgeous every morning and my husband loved all the great golf nearby!

Contras: The food is not five star food but it's still pretty good. Also, the beaches are great but the white cages out in the ocean to keep the seaweed out do ruin the vista just slightly. But much better than having seaweed on the beach!

Prós: We loved everything; excellent service, beautiful rooms, yummy food, amazing golf courses all around. We will definitely return. Thank you Tortuga bay for everything.

Prós: Everything was perfect and above expectations: - the bedroom was huge, 2 bathrooms, a big terrace, a small kitchen, always clean - the quality of service is amazing! I’ve never seen that anywhere else: from the VIP arrival, to the beach, the restaurant, housekeeping, the driver, your private villa manager. - the hotel doesn’t have a lot of rooms, you feel really relaxed, you’re almost alone on the beach or at the pool. It’s exactly what we were looking for.

Contras: - they’re doing all they can to remove the sargassum seaweed. You still have some, but it’s way way better compared to other resorts in Punta cana or in the Caribbean. There’s no problem to swim in the sea.

Prós: Serviço, limpeza , atendimento.

Contras: Nada

Prós: Nada

Contras: Internet de alta velocidade muito lenta, sistema domotic poderia ser altamente melhorados.

Prós: Our luxury suite was amazing had our own private pool and golf buggy to get around in. The Acqua di Parma toilettes were a lovely touch in the bathroom and outside shower. The staff were amazing and very helpful. Carlos and Abi really went above an beyond to make us feel at home. The golf course was absolutely beautiful. The food in the Peruvian / Japanese restaurant was on par with roka an Zuma. The beach restaurants settings were breathe taking.

Contras: We went in the low season so it was a little quiet for a young couple. But I was told this was due to the time of year an it is busier in the high season. Some of the staff found it hard to understand our English so some food orders got messed up. Service was slightly slow some times whilst ordering drinks on the beach. Even so we will still be returning in January :)

Prós: Nice location and beach

Contras: 1300$ a night but broken toilet, broken fridge, Jacuzzi not working, only 5min of hot water. We complained but they did nothing. they are just here to take your money. And after the check out was done and we already left they took 150$ more without explanation.

Prós: The pool and beach area

Contras: Furniture at the room and village lobby

Prós: Beautiful location and facility, friendly and attentive staff, great food

Contras: If you're going to have a high end television in the room please provide high definition service

Prós: How quiet and peaceful it was for a relaxing getaway

Prós: Toda a equipe é muito prestativa. Tive mais contato com a Samira a qual tenho que agradecer por todo o esforço para resolver um pequeno incidente com o chuveiro. Mas desde o motorista que nos transportou desde e para o aeroporto, até os que trabalham nos restaurantes, foram super educados e excederam nossas expectativas.

Contras: Infelizmente, devido à época do ano, a praia do hotel estava cheia de algas, o que fez com que não pudéssemos aproveitar a praia. O hotel fazia de tudo para removê-las, mas a natureza foi mais forte. O bom é que o hotel é cheio de piscinas.

Prós: A equipe do clube infantil era agradável.

Contras: A praia não era tão boa, com muitas algas às vezes. A equipe da recepção foi muito rude e no geral não foi agradável. A comida era aceitável, mas não vale o preço.

Prós: Good service and quality drinks. The hotel is very nice.

Prós: The room was spacious and well laid out.

Contras: The lighting in the bathroom needed improvement

Prós: bom serviço, boa variedade de bebidas e comidas disponíveis, velocidade no atendimento.

Contras: nada em especifico, o hotel ainda tem quartos que estão em reforma, mas tudo deve se regularizar em breve. casualmente ficamos num dos quartos novos, excelente estrutura de qualquer maneira.

Prós: Tudo é perfeito, desde as instalações ao atendimento, passando pela localização, pela qualidade das bebidas e comidas, pela atenção dos funcionários, não falta nada. Um verdadeiro espetáculo de hospedagem.

Contras: Não gostei de ter ficado poucos dias. Mas voltarei e ficarei um tempo maior.

Prós: Facilities are great.

Contras: Worse service I have ever had. Everybody in the reception works in a bad mood and they just don´t care if you are having a good stay or not. I had 30 guest in the hotel for my wedding and they treat us as badly as they could. Terrible. Only the bartender by the pool were nice.

Prós: Staff

Contras: Food bad

Prós: Upon arriving we were welcomed by the staff in an extremely friendly manner. We arrived earlier than check in and wanted to do an excursion while we waited. The staff directed us to a representative and secured our luggage until we returned. The food was out of this world amd the buffet had an amazing selection. Our room was spotless and at the perfect temperature. Any questions we had were answered right away, and all of our needs were taken care of in a very expedient manner. Would absolutely recommend this resort and will he visiting again when we have the opportunity.

Contras: Nothing at all

Prós: 3rd time here and I love it.

Contras: Little old school can use a revamp

Prós: Villa room size is very big with a beautiful layout that allows the sun to wake you up in your excessively big, very comfortable bed. Restaurant dinners were nice and service was Tom notch. Three honourable mentions here : Jose Espinal our concierge was extremely friendly and looked after us that we have all the activities we need and all evening dinners booked; he just made the whole stay wonderful. Two other staff that impressed us with both their English and good conversations and friendship are Alex and Santo at the Pool Bar. Amazing people with good banter and good secret recipe cocktail recipes - for the whole duration of our stay we always ended the days at the pool bar because of this, before retreating to our rooms to get ready for dinner. If you want a cocktail you never tried before ask Alex for the Alex special.

Contras: We had a bad start of our stay when we were stopped at the gate by the security as we drive to the resort and kept there for more or less 5 minutes for checks phone calls to reception etc, even though I showed the security guard my booking.com reservation on my phone - it felt more like a maximum security prison than a 5 star resort. This was raised with customer relations and handled very professionally and am happy how swiftly they tried to make things right.

Prós: Da localização e do conforte

Prós: The food was excellent the stuff very polite and helpfull - they enjoy their work.

Contras: US teenagers very drunk and loud...

Prós: Variedade e qualidade da comida é um ponto alto, sem dúvida. Nunca havia ficado em um lugar onde comi tão bem. So de lagosta devo ter consumido tudo que gastei em hospedagem. Hotel excelente.

Contras: Muitas algas na beira da praia, mas se trata de fenômeno da época do ano (Agosto) e o atendimento muito frio de algumas pessoas da equipe (bar molhado da piscina).

Prós: A piscina, a proximidade com o mar, serviço da equipe foi impecável (muito foco no atendimento ao cliente).

Contras: os insetos à noite

Prós: Localização

Prós: the staff

Prós: The staff, the facilities, and its view

Contras: The beach isn’t as clear as Macao

Prós: Comida excelente! Atendimento muito bom!

Prós: Everything

Contras: The food

Prós: Rooms have good view, clean and decent size

Contras: walking on beach is restricted on both sides and has lots of seaweed and very uncomfortable to walk or swim

Prós: Beautiful sunrises and sunsets viewed from the balcony. Large swimming pool with a large Jacuzzi..Beachfront - beautiful white sand silk and smooth. Delicious food .Extremely friendly staff.There is a free shuttle bus from the hotel to some attractions, the village and some restaurants. Live music at the bar in the evening.The room was fabulous- large bathroom- large walk in closet . Beautiful views.It was amazing!!!

Contras: Nothing really.

Prós: Friendly staff

Contras: The bugs in hallway,,, even though I know we were in a tropical location,,, the restaurants in hotel charged $3 for water and the same water in the room was free..

Prós: Café da manhã muito bom. Cama muito confortável e banheiro muito bom. Almoço bom, mas jantar muito mais agradável, com opções de buffet em alguns dias. Algumas boas piscinas. Vista maravilhosa do apartamento para as instalações e praia. Possuem um serviço terceirizado de trasporte (taxi) exclusivo para os hospedes, com serviço melhor que os demais, em geral, e o preço é menor que a maioria dos taxis do aeroporto.

Prós: The ocean view room. cleanliness and location.

Prós: Staff

Contras: Food

Prós: Really good and clean hotel overall.

Contras: They want to charge you extra for just about everything.

Prós: The rooms and the grounds were well maintained and beautiful.

Contras: We thought we were getting a complimentary breakfast which it did not include. We thought the shuttle service to the airport should have been free, which it was not.

Prós: As pessoas são simpáticas e o serviço é excelente!

Prós: Ótimo serviço ao cliente

Contras: Um pouco demasiado americanizado

Prós: The food was generally good and above my expectations, not like in a fancy restaurant in Paris, but good enough for a place with other benefits (not a vegetarian here). Loved playing volleyball, kids loved the mini waterpark. The staff friendly and helpful.

Contras: Not complaining, rather a tip for visitors: booking a transfer with the hotel's provider is convenient, but can be non-obvious. Upon arrival to the airport look for a stand titled "Coming2". The transfer ends at the "main lobby" (looks more like a bus station rather than a hotel reception), which is too far from your destination. From the lobby ask for a golf-car transfer to 'Esmeralda'. To the staff: consider giving out immigration forms to guests on the way out at some point. Filling those out is much more comfortable if done while still in the resort.

Prós: The room we stayed has odor and the bathroom has a stain on the wall. We ask the hotel manager to switch the room which we did.The ppl are very nice but the check time takes forever.

Prós: Close to the beach. Beach was clean, with very little rocks or shells. Staff cleaned up seaweed daily. Bartenders were friendly and made good drinks. Buffets were plentiful and the food was good.

Contras: Bahia Principe has 7 resorts. Wasn't placed in the resort I signed up for. Vacation was to celebrate a 60th birthday, so we signed up for an adult resort and were transferred to another resort with many young children. Difficult to get access to restaurants on other resorts. Staff organization wasn't the best.

Prós: tudo, excelente custo beneficio com uma equipe muito cordial, foi o melhor dos 2 resorts que fiquei nesta viagem, disparado; restaurantes excelentes

Contras: da dificuldade para reservar restaurantes, mesmo sendo 3 antes nao consegui reservar o de comida mediterrânea.

Contras: Staff in bungalow was VERY lourd in the morning, yelling from one end of the bungalow to the other (room 67210). I heard other guests in the same bungalow complain about it too. Staff in general was not friendly at all. Drinks at the pool, beach were low quality.

Prós: Café da manhã sensacional. Perto da praia! Boa localização! Boa receptividade dos empregados do hotel! Praia legal, mas tem muitas algas. Não sou alérgico e fiquei até com alergia!

Contras: Chuveiro ruim, fraco. Cama ruim, travesseiros desconfortáveis. O hotel tem MUITO, MAS MUITO PERNILONGO. Mesmo passando repelente e eles esborrifando remédio a noite, incomoda. Quando reservei, disse que era lua de mel. No momento do check in tb! Nos mandaram para um quarto que já estava ocupado (?) e um recepcionista que viu e nos disse que era pra esperar, sendo que já estávamos na porta do quarto, pois aquele quarto estava ocupado. Esperamos por quase 1 hora no corredor dos quartos até nos colocarem em outro quarto. Mesmo avisando de novo sobre a lua de mel, não fomos agradados em nada. O WIFI É PÉSSIMO. Toda hora caia, sem contar que ficamos uns 2 dias praticamente SEM SINAL NENHUM. Limpeza dos quartos deixou muito a desejar. Todos os dias as camareiras esqueciam de fazer algo, sem contar que se vc olhasse embaixo da cama, dava até desespero, de tão sujo...

Prós: The beach was beautiful. The grounds were well maintained and the pools were also nice.

Contras: Disorganized check in. Was shuffled 3 times to other hotels in the complex before coming back to the original booked place. Our room had no working telephone for 3 days despite repeated requests to have it fixed. TV remote was also broken. We both got sick eating the food at the buffet. It seems they leave the food out for long periods of time and the same dishes show up for the dinner that were served at lunch. Other restaurants on the property were all difficult to book reservations despite them being more than half empty every time we went to any of the restaurants. Very loud open hallways that echoed everyone's voices and footsteps. Outdoor entertainment stage is very close to rooms and played very loud music every night until 11:00 . Entertainment was of poor quality only slightly better than high school plays. Hard to communicate with the staff. Most all spoke Spanish with limited English. We left our vacation early and won't be back.

Prós: Grande variedade de comida e de ótima qualidade!

Prós: The location of the hotel is very good, the beach, as usual at the Punta Cana, white sand, enough beach chairs and umbrellas are available, the staff is mostly very friendly with a few exceptions, the beach is practically constantly cleaned by the staff the seagrass

Contras: There are a lot of things that were not appropriate due to the price, the Hotel itself is very much in the years, the furniture in the rooms and restaurants, the strange smells everywhere. What was worst, though, was the food. Whether in one of the 2 main restaurants or in the specialty restaurants, the food was really poor. The biggest problem was that the food was not really warm. At the end of the holiday I only ate rice with sauce. A good thing was the alcoholic drinks, which you get almost everywhere. even foreign alcohol, like bombay gin, got you served on the beach. 2 years ago we were already here in the same resort, at that time everything was good. Food was excellent. It was incomprehensible how the quality of the food can decrease in such a short time.

Prós: Os funcionários são super amáveis e cordiais, o que tornou a nossa estadia ainda mais tranquila.

Prós: Estrutura do Hotel

Contras: De não servirem lanches na piscina e praia todo tempo.

Prós: breakfast was great, location was excellent

Contras: air conditioning and eliminate the chemical smell. it made me sick

Prós: Everything was amazing! I will definitely recommend everyone to this hotel. Especially our butler Yenny she was amazing!!

Contras: Nothing

Prós: A estrutura do hotel é ótima e o atendimento da equipe é impressionante, todos sempre dispostos a ajudar e tornar a experiência ainda melhor. Ficamos na área para maiores de 18 anos e foi perfeito para descansar. Os restaurantes são ótimos (principalmente o Seaside, de frutos do mar, onde tivemos um atendimento nota 10 do Gregory e sua equipe, e a Steakhouse, com ótima comida, foram meus restaurantes favoritos, ambos não é necessário fazer reserva). No bar de piscina (ficamos na área para maiores de 18 anos) fomos atendidos pelo William, melhor serviço de bar que tivemos no hotel. Na praia, fomos atendidos com nossas bebidas com primazia pelo Jeremias. Na Coco club (boate do hotel) o Angel, responsável pelo banheiro é um show à parte. Nosso Butler, Eli, estava sempre disposto a tirar dúvidas e ajudar com tudo o que fosse possível. Solicitamos com dois dias de antecipação um late checkout devido ao horário do nosso voo, e conseguimos devido à disponibilidade no dia. Além disso, após o checkout pudemos continuar utilizando toda a estrutura all inclusive do hotel. A pessoa que cuidava da arrumação do nosso quarto (quarto 7207, período de 24/06/19 a 03/07/19), que acabei não descobrindo o nome, foi extremamente atenciosa e sempre deixava uma “escultura” com flores no nosso quarto. Na saída e em um upgrade de quarto que nos fizeram para as últimas três noites de estadia, fomos muito bem atendidos pelo Frank, pra fechar a estadia com chave de ouro. Em todos os locais do hotel o atendimento pelas pessoas é ótimo, percebe-se o esforço de treinamento empregado na equipe, parabéns aos responsáveis.

Contras: Não tenho absolutamente nada a reclamar desse hotel.

Prós: Rooms and facilities were great

Contras: Food was not that great

Prós: The beach was nice.

Contras: We requested two double beds. Upon arrival, we were told that wasn't available. Thus, my sister and I had to share a bed for the duration of our stay to avoid having one person sleep on a cot. We requested a one hour later checkout. They did not accommodate and said we had to check out at noon. At noon we went to the lobby and then we had to wait for our bags in the lobby for twenty minutes, since we were not allowed the late check out. When the bags arrived, one suitcase handle was completely broken. Overall, we were disappointed with our stay.

Prós: Não volto mais !!!

Contras: Dos atendentes no check-in, dificultam os diálogos para se beneficiarem. No meu pagamento pediram o meu cartão de crédito e meu PIN e debitaram a mais 130 dólares.

Prós: os restaurantes são bons no geral, mas o GRILL se destaca carne exelente, em segundo vem o Francês , coquiles não tem melher, terceiro o seaside, lagostas da maneira que quizer o Italiano não é ruim mas o cardapio é pobre, por fim o BUFFET QUE ALGO DAR ERRADO CORRA PARA LA.

Contras: a FALTA DE RESPEITO DE ALGUNS AMERICANOS FUMANDO CHARUTO NO TEATRO PERTO DE CRIANÇAS

Prós: Excellent breakfast and self service restaurant.

Contras: Asked for early check-in. Instead had to wait for over two hours in order to finally get a room at 4:25PM. Asked for two beds got one King instead. Asked for a quiet room and got a room with a balcony across the Majestic Workshop with drilling the whole day. On the 9th day one day before leaving I was asked if I wanted to change rooms!

Prós: Everything! The staff was amazing, they made you feel like royalty, everyone was very kind. The butler service was excellent. The rooms were very confortable and have amazing views of the pool. The restaurants that we tried were delicious. Everything went well, we will definitely be going back!

Contras: The pools close too early and the desserts that the restaurants offered were not all that good.

Prós: The hotel, service, very pretty and good service.

Contras: The food is not that great. Kind of same everyday.

Prós: The first thing that I liked was the location of the hotel, good clean beach, very friendly personnel. The suite is big and comfortable. You have a meal 24 hours a day, with a vast variety of dishes. There are 5 restaurants there and many place to drink alcohol. You get your private butler that can explain almost everything you desire. Every evening they have a show of music or some kind that is really very fun and well-made. You also have access to the hotels that are in the Majestic group.

Contras: It is hard to say what I didn't like. Usually it concerns concrete people from the staff. Sometimes I had to call the lobby to make my room clean, one manager was not really pleasant to speak with, but all in all it was great.

Prós: Other than that issue everything else was wonderful

Contras: Had a issue with one of the waiters named Richard . He works at the seafood restaurant.. My fiance and I was having lunch there. We waited Patiently over 25 minutes for our drinks and there was only 4 couples in the restaurant having lunch. After asking him the status of our drinks my beer was brought to our table but my Fiance drink was delivered to another table. After realizing it was delivered to the wrong table he tried to bring it to our table where I declined to accept that drink. I told him that I want another drink, Because it is unacceptable for him to deliver a drink to us which was delivered to the wrong table. When I explained that to Richard he Walked away ranting and raving and throwing his hand up in the air . Acting as if he was out on a street corner. Very Unprofessional.. I spoke to management and they give us 2 gift cards for a Massage.

Prós: Acomodações ótimas, funcionários bem humorados e prestativos. O all inclusive é tudo incluso mesmo, tendo somente que reservar alguns restaurantes como o japonês e o francês. O restaurante francês vale muito a pena. Tem tudo no hotel, se não quiser sair daqui não precisa. Estrutura top. Local perfeito para família completa.

Contras: Nossa chave do quarto acabou a bateria e esperamos 40min para arrumar. Mas acontece, ninguém está livre destas coisas...

Prós: Praia, comida, licor, shows, equipe

Contras: A vista do quarto

Prós: A nossa estadia no Magestic Elegance foi verdadeiramente inesquecível. A equipe foi extremamente simpática e prestativa. O serviço para os membros do clube elegância foi incrível. Nós não poderia ter apreciado mais a nossa lua de mel!

Prós: O povo é excelente

Prós: A equipe foi de primeira. Desde o momento em que chegamos até a nossa saída, os funcionários trabalhadores e educados estavam sempre lá para nos ajudar. As instalações eram limpas e bem cuidadas. Havia um amplo espaço para encontrar um lugar para sentar.

Contras: O almoço tinha gosto de comida de cantina, enchia a barriga mas não era muito saboroso. (Não foi o caso no jantar, os restaurantes eram incríveis.)

Prós: Excelente resort!! Supre todas as necessidades, não é necessário gastar um centavo a mais. Acomodação impecável, variedade de comidas e restaurantes, bebidas alcoólicas e não alcoólicas. Funcionários sempre de bom humor (pelo menos aparente). Shows, apresentações, brincadeiras. Não há o que reclamar!!

Contras: Único "se não": A piscina fecha as 18h, sei que é para a manutenção e de forma que esteja em condições para o dia seguinte. Mas esse horário poderia ser estendido, não necessariamente para toda a piscina mas uma porção dela.

Prós: Infraestrutura do hotel e localização.

Contras: Inicialmente ficamos muito alegres e surpreendidos com a infraestrutura do hotel e também porque ganhamos um upgrade do Majestic Elegance para o Majestic Mirage, Punta Cana. Infraestrutura excelente, muitas opções de restaurante, hotel tem acesso direto ao mar com cadeiras reservadas e até te oferecem um mordomo (detalhe é que pegou a gorjeta inicial que demos de 20 dólares e sumiu!). Porém o atendimento deixa muito a desejar, zero gentileza. Fechamos um pacote all inclusive, porém os atendentes conseguem fazer com que você se sinta muito mal, caso não ofereça nenhuma gorjeta, algo incrível! Conseguem te fazer sentir mal, mesmo tendo uma excelente infraestrutura. As reposições de frigobar, tivemos que solicitar todos os dias, falam que é automático, mas não é. Para ter uma ideia, solicitei por volta de 6 vezes, no período de 2 horas, para recepção e mordomo que trouxesse 2 taças para vinho e não conseguiram trazer! Equipamentos da academia são muito bons, sempre fui por volta das 07:10 da amanhã, mas não ligam o ar condicionado, liguei na recepção e mandei WhatsApp para o mordomo e ninguém foi lá resolver. Se quiser treinar na sauna, Majestic Mirage é o lugar e leve toalha, tem dia que tem e dia que não. Tinha um rapaz sem nenhuma pulseira do hotel, vestido com uma roupa de plástico por baixo e regata vermelha com logomarca do hotel treinando junto com a gente. Não sei se supostamente estava de folga ou treinando no horário de trabalho e ainda por cima deixava o ar condicionado desligado para suar mais. Para checkout agendamos com 4 horas de antecedência nosso horário de saída e a retirada das bagagem, outro transtorno, não vieram, ligamos na recepção, fomos até a recepção e só conseguiram retirar a bagagem 25 minutos depois do programado. Caso opte por esse tipo de viagem, recomendo deixar reservado alguns dólares a mais para gastar com gorjetas e assim receber um atendimento menos ruim. Resumindo: natureza bonita, infraestrutura boa, atendimento péssimo.

Prós: Restaurantes muito bons, principalmente café da manhã. Piscinas muito boas. Equipe de garçons e faxineiras muito simpáticos. Um cassino dentro do hotel, convida para a diversão. Quarto muito bom também.

Contras: Deveria ter mais um "bar molhado" devido a extensão da piscina ser muito grande. Atendimento de bar na praia, esse sim, muito ruim. Apenas uma pessoa para atender muita gente. E colocaram a pessoa mais lente da equipe de garçons para atender. Culpa de quem colocou ela lá.

Prós: Everything is great here. Workers are so nice. Miguel the bartender in main lobby. Luis the pool attendant and our butler Victor were especially awesome. Room was awesome!

Prós: The staff was the most friendly staff. They where so kind and eager to help in any situation. The food where excellent, the selection of good food was perfect. Our nice big suite was so comfortable, it had what was needed for a good stay. We left with the biggest smile. A special thanks would go to the bartender who worked at the lobby bar (downstairs). She did everything she could, with limited resources, to make the best cup of coffee. She even went upstairs when the machine downstairs broke down. We will never forget your kindness :-)

Contras: The coffee could be better. (Hot and more taste.) I am not talking about the staff but better and more professional machines, better beans. A cappuccino should be served in a big cup with froth and steamed milk. We have been at other resorts who had a Cafe, where you could go if you wanted that special coffee, cake, croissant.

Prós: The staff is amazing and the property is beautiful. This is our second time here and still love it!!

Contras: The gym and workout facilities really need updating.

Prós: Da comodidade, conforto e limpeza. A comida excelente, o serviço elegance Club vale o investimento e o atendimento dos profissionais são especiais. Destaque a Miriam, Vitor, José, Júlio César do restaurante principal, do Manuel que nos cuidou durante a estadia e das camareiras.

Contras: O ar condicionado não estava funcionando, mas foi rapidamente consertado. O restante foi perfeito.

Prós: The room, the staff and overall the resort. Good location near the beach.

Contras: Floor in the suite was quite slippery even hours after it was mopped. Mop also could have been cleaner as it left an odour when used.

Prós: Everything from the pool to the food

Contras: Nothing at all

Prós: Muita diversão. Ambiente familiar. Tinha tudo o que precisava : alimentação, compras, diversão. Sem precisar sair!! E pessoas agradáveis para conhecer. E o pessoal do hotel muito divertido , e prestativo

Contras: Acredito que por ser All inclusive, os restaurantes poderiam ficar aberto até pelo menos as 23h. Como a praia, e a piscina são maravilhosas, ficamos muito tempo desfrutando! Então, demoramos mais para nos arrumar e chegar antes das 22h! Gera uma certa tensão!

Prós: Excellent stay, all fine One of managera asked us every day do we need anything Staff excellent Bunch of activities every day

Prós: The bars, the rooms, the lobby.

Contras: The pillows.

Prós: Everything else. Especially my beautiful wife

Contras: The place is huge. You need a bike to get around here.

Prós: I like everything about it the stay the staff the welcome you got the food as soon I walk in the lobby the welcome I got it’s unbelievable

Contras: The activity team Got Hector,Teobalda, Geraldo, Franklin, Indhy those team are the best the front desk if I was listen to bad reviews I won’t go there cause got couple bad reviews and I’m definitely going back there I love it and enjoy every single day

Prós: The vastness of this complex

Contras: The fact my wife couldn't sleep here after work because she's afraid of being robbed or worse and there's no available transportation for her at night so she had to stay at her own dormitory in majestic for the nights

Prós: My bed was comfortable and i had liquor in my room that was wonderful

Contras: I hardly known Spanish and most of the movies on thé tv was in Spanish that was bad for me

Prós: É um custo benefício excelente. Superou minhas expectativas. Os restaurantes tem excelentes opções. Os funcionários são atenciosos e a infra estrutura do hotel é excelente. Tem muitas lojas e até um cassino. A animação noturna também é um ponto forte, de modo que você não ficará entediado a noite. Nosso voo era somente a noite, e com exceção do quarto, pudemos continuar desfrutando de tudo o que o hotel oferece até a hora da nossa partida, oferecem ducha e toalha para que você possa tomar um banho mesmo depois de haver feito o check in.

Contras: A praia tem muitas algas, mas isso não é culpa do hotel, que inclusive mobiliza um monte de funcionários para retira-las da areia. Também deveriam disponibilizar algum meio mais barato de levar ao aeroporto, pois USD 40 de taxi é bastante caro.

Prós: Pior experiência em um hotel all inclusive. Fui roubado no hotel. As luzes eram cortadas todos os dias. Piscinas super frias. Não recomendo esse hotel para ninguém

Contras: Pior experiência em um hotel all inclusive. Fui roubado no hotel. As luzes eram cortadas todos os dias. Piscinas super frias. Não recomendo esse hotel para ninguém. Passei por constrangimento no meu check out. Serviço horrível. Espero que o booking tome providências pois este hotel cobra serviços extras que os hóspedes não usam.

Prós: Besides of what I just mentioned the activities were nice, the service of the mayority of the staff was good, it was my mothers birthday and the hotel helped organizing a dinner with our family and friends that came with us.

Contras: I asked in advance for a ground floor room since I am pregnant and hace a toddler and we got a second floor bedrrom my husband spent the whole weekend going up and down the stairs with pur baby and his stroller.

Contras: Uma nota de 100 dólares sumiu do meu quarto e na saída quando fui pagar uma conta de 90 dólares com 100 dólares, recepcionista se negou a me dar troco em dólar e me deu pesos em uma quantidade referente a um dólar apenas, fui enganado.

Prós: Praticamente tudo! O resort é maravilhoso! Os funcionários simpáticos e atenciosos, destaque para o Alfredo do Guest Service, para a Yessica do restaurante Buffet e o John do bar do lobby. Muito fácil para se deslocar dentro do resort para ir para os restaurantes e para a praia, os restaurantes temáticos são ótimos, com destaque para o mediterrâneo que superou expectativas. Tomar café da manhã no restaurante da praia foi a melhor decisão tomada. A praia de frente do complexo é de tirar o fôlego e as piscinas são maravilhosas. A comida é bem variada e gostosa, mesmo no buffet. Tem para todos os gostos. Para nós brasileiros é estranho o que servem no bar da praia, pois é hambúrguer e macarrão, mas eles são adaptados ao turismo americano, então temos que lembrar que não estamos no Brasil e não esperar comida que costumamos comer. Recomendo imensamente o hotel! Tem muitas atividades tanto na piscina quanto na praia, e o pessoal da recreação é muito divertido.

Contras: O booking processou o pagamento no crédito direto antes da viagem sem nos avisar. Pediram para incluir o cartao de crédito para apenas garantir a reserva, sendo que o pagamento poderia ser realizado na chegada ao hotel. Mas antes disso, o valor foi cobrado inesperadamente, nos obrigando a pagar 2 acomodações em apenas uma parcela, nos pegando de surpresa.

Prós: Quarto amplo, confortável, limpo e silencioso.

Contras: A vontade dos atendentes em querer se fazer entender e nos entender.

Prós: Because there was no internet in my room,even in the lobby the internet wasn’t good

Contras: The property was old and no internet in the room

Prós: Excelente custo benefício. Resort sensacional, equipe de atendimento muito boa e estrutura fenomenal.

Contras: O Bahia Príncipe Turquesa fica bem distante de tudo necessária paciência adicional para se locomover.

Prós: Bom valor e adequados nossos propósitos perfeitamente

Prós: Funcionários simpáticos. Bom serviço

Contras: N/A

Prós: Hotel próximo di aeroporto, limpo e moderno. Internet muito boa. Vale à pena ficar.

Contras: Taxas elevadíssimas (dois quartos custaram 278 dólares e paguei mais 77 dólares de taxas). Caro para o que é, mas o hotel é bom.

Prós: The location.

Contras: I stayed at this hotel because of an emergency. My fiancé and I were being flown back to the USA Friday morning via air ambulance but we couldn't take all our luggage. I requested to leave the luggage for someone to pick up and was advised I couldn't

Prós: Distância do aeroporto, bom café da manhã já incluso na diária, cama confortável, transfer gratuito no aeroporto.

Prós: The staff

Contras: Cannot think of anything

Prós: Bed super confortable

Prós: Muito bom o café e a localização maravilhosa

Contras: Tudo perfeito

Prós: Ficamos hospedados apenas uma noite, antes de ir para o resort. Este hotel atendeu nossas expectativas no que se refere a boa cama, banho e café da manhã. O hotel fica bem próximo do aeroporto, com serviço de transferir gratuito. O café da manhã é bem variado, no estilo americano. As acomodações são suficientes para uma estadia curta.

Contras: A limpeza poderia ser melhor. Nosso quarto estava com problemas na cortina, não fechava direito, entrando luz pela manhã.

Prós: Great hotel and convenient to the airport.

Contras: No

Prós: Localização

Contras: Porta de correr no banheiro deixa a desejar a privacidade. Pedimos um adaptador de plug elétrico emprestado, fui informado que teria que comprar um???!!! Falei que só queria emprestado..... depois curta discussão a funcionária aceitou que fizesse um depósito e depois receberia de volta o dinheiro.... ridículo para um Hotel da rede Sheraton!!!

Prós: Excelent location and very profesional staff...

Contras: I hate the bed (it was like a rock), I hate the pillows and the air conditioner wasn’t working properly...

Prós: Location, value and cleanliness

Contras: Small rooms, small closet, old furniture

Prós: Proximity to airport, mall, Hard Rock Cafe

Prós: As piscinas eram boas

Contras: O wi-fi (que eu comprei) era horrível. A comida e o serviço eram bons

Prós: Great property ! Excellent location and staff.

Prós: I liked the staff. They made it easy to feel relaxed.

Contras: I didnt like the limited food selections for dinner.

Prós: The staff at the bars and at the buffets were super attentive and kind. The food was delicious and the drinks were super yummy.

Contras: Where to begin: --The location/directions were wrong on booking.com and it took us over 1.5 hours to find our hotel in the dark. --Our waiter for dinner our first night (restaraunt right off the lobby, ate outside) was just snobby and rude. --Our first morning, we decided we wanted to have room service. There was no menu so we called before 10 for the menu. We called again at 1030. At 1050, my husband went out to see what was going on. The same waiter from the first night said, well you can just eat here. Not the point. By the time we received menus, we could only order lunch. It was tedious to order due to language barriers. After waiting 40 minutes, we called again and finally received our food. Then room service showed up at our room 3 other times throughout our stay with food for other rooms. --The room seemed like it hadn't been occupied in a long time. The batteries in the remote control were corroded. There were no coffee cups and it took us 24 hours to get some. --They advertise 7 restaraunts but only 3 were open. -- The advertised private beach is not. You are taken by van to a beach club where many other hotels go. The beach was just ok. --For the price, there are way more luxurious hotels and accomodations.

Prós: Instalacoes de quarto e piscine muito boas. O café da manhã muito bom. Boa academia e check in e check out rápidos e eficientes. Transfer interno para as instalacoes com carrinho de golf. O complexo é muito bonito.

Contras: Os restaurants temáticos são fracos e ficam bem abaixo do que você espera de um all inclusive. A cama do quarto não era muito confortável. Mas o que mais me incomodou foi o serviço: service de quarto muito precário, com toalhas sendo esquecidas assim como itens de limpeza pessoal (shampoo). Esses itens eram repostos somente após inumeras liegacoes para a central e com muita demora. Os serviços nos restaurants tambem muito demorado, apesar do numero de pessoas baixo nos horarios que buscamos.

Prós: Food. Excellent room. Nice pool. Good staff. Kon kon restaurant is perfect.

Contras: Pool bar Close time. The silent pool bar needs to be open.

Prós: Excelente em todos os sentidos. Amei e com certeza voltarei a me hospedar!

Prós: Tudo!!! Destaque para a alegria e amabilidade dos funcionários. Todos!!! Menção especial ao animador yan Carlos .

Contras: Sinalização dentro de Cap Cana para chegar ao hotel . O táxi ficou perdido , rodando , a procura do resort pq não tinha sinalização .

Prós: Do quarto

Contras: Restaurantes

Prós: Tudo muito bom!

Contras: Mal Sinalização para chegar ao hotel. Procuramos por 40 minutos.

Prós: The people were amazing and the private diner special, they offered since it wasn't that busy were amazing.

Contras: Nothing

Prós: Loved this place the staff turned into family so welcoming and beautiful place to be ! I went alone and felt safe

Contras: Some construction needs to be done in certain areas but they’re working on it

Prós: Linda vista da marina

Prós: É um hotel pequeno mas com tudo o que você precisa. O café da manhã era bom.

Prós: A equipe foi amigável

Contras: O chuveiro não estava funcionando ok. A internet, não houve trabalho no quarto

Prós: Excellent staff

Contras: Location is away from shops and restaurants

Prós: The location and staff

Contras: Everything was good

Prós: Café da manhã bom, os quartos são espaçosos e a piscina é muito boa.

Contras: Localização, um pouco longe dos principais pontos turísticos.

Prós: Café da manhã completo Atendimento dos funcionários cordial

Contras: Piso do quarto estava úmido Não há chuveiro somente ducha

Prós: Café da manha maravilhoso, quarto super confortável, equipe do hotel super solícita, porém o caminho para chegar ao hotel da um pouco de medo.

Contras: Tudo estava ótimo

Prós: Do conforto e do atendimento.

Contras: Não é próximo da praia.

Prós: Tudo novo e limpinho. Meu quarto era bem grande.

Contras: Não consuma nada no hotel. Preços altíssimos para o padrão.

Prós: I like the way the whole complex is not too big or small just right for me and my family

Contras: The air conditioner in my room didn't work properly and also the check in was too long

Prós: The staff was excellent

Prós: A localização do hotel é perfeita! De frente pro mar, em uma ótima parte da praia de Bávaro. Funcionários super atenciosos. As acomodações são mega confortáveis e espaçosas!! Houve um vazamento no banheiro do apartamento que minha mãe estava, mas que foi prontamente resolvido pela equipe do hotel, que trocou ela de apartamento imediatamente. O clubinho para crianças é incrível, nos divertimos muito lá. Sobre a comida, não esperava tanto por ser um resort all inclusive, porém superou demais as minhas expectativas. Comida deliciosa!!

Contras: Poderia ter mais opções de snacks durante os intervalos das refeições, principalmente no Kids Club e nas piscinas.

Prós: Since I travel with my family and used different rooms depending on the size of the group during the period I stayed, here is the summary of my whole stay: Kudos to the people that work there. Staff was really nice and friendly and willing to accommodate your request. Premises are beautiful. Extensive green areas with plenty of vegetation and tons of palm trees. There are several swimming pools. We stayed at The Level which has a nice private pool. There is also a pool for small children, which was nice too. The beach areas were beautiful with bar service and food. Golf carts take you anywhere you want to go within the complex. Villas were modern and nicely decorated. Bathroom was clean. Bathrobe and sleepers were comfy. The A/C works really well. SPA area at The Level Adults only was really beautiful. I only wish they would pamper you more (like offering tea before or after your massage). There was a lot of food with several buffet restaurants where you have a lot of choices available. But you need be careful with you food choice.

Contras: Since I travel with my family and used different rooms depending on the size of the group during the period I stayed, here is the summary of my whole stay: There was plenty of food, but I think they can improve here. Nothing stands out or was memorable. With so much food available, it seems to me they use left overs for another meal or day. Many members of my family, even children, got food poison (I do not need to give details on how bad it was, but needed to go to the doctor). Fruit Juices had color but not much taste; it seems they mix the fruit with too much water; you ended up drinking a watery beverage. Coffee (Cappuccino) was almost room temperature; I'd prefer it warmer. There were limited amenities at the bathroom and not enough for 3 adults sharing a room. You would think that soap, shower cap would be there when you arrive, but there were none. However, cleaning staff took note and deliver. The bathroom was huge; but for such a huge bathroom, the space dedicated to the shower was really small. The sofa bed in the rooms saw better days; it is not suitable for an adult. I share the Grand Suite for some of the days and, even though it is supposed to accommodate 3 adults, it can only accommodate two adults sleeping comfortably.. the adult sleeping on the sofa will not be comfortable (it may only accommodate young children).. however, to solve this, the hotel provided an extra bed for the 3rd adult.

Prós: Overall this resort was excellent! The food was great and the location was very elegant with a wide variety of things to do. I've been to several resorts and this was one of my favorites! Highly recommend it.

Contras: The only negative was I reserved a room with a King bed and received a room with two standard beds. They we're willing to accommodate me by upgrading to another room but at a cost to me.

Prós: Huge and comfortable room, the installation, friendly and helpful staff, the food and drinks.

Contras: I have no complaints

Prós: Extensive green areas with plenty of vegetation and palm trees. There are several swimming pools. I stayed at The Level which has a private pool as well. The beach was really nice. Golf carts to take you anywhere you want within the complex. Villas were modern and nicely decorated. Bathroom was clean. Staff were really nice and friendly. Bathrobe and sleepers were nice. SPA area at The Level Adults only was really beautiful. I only wish they would pamper you more (like offering tea before or after your massage).

Contras: The quality of the food was not the best. There was plenty of food, but nothing stands out. On top, it seems they use left overs for another day/meal. Many member of my family, even children, got food poison (I do not need to give details on how bad it was, but needed to go to the doctor). Fruit Juices had no much taste; it seems they mix the fruit with too much water; you ended up drinking a watery beverage. I travel with my family and have several rooms. The sofa bed in the rooms saw better days; it is not suitable for an adult. I share the Grand suite for some of the days and, even though it was a Grand suite for 3 adults, it can only accommodate two adults sleeping comfortably.. the adult sleeping on the sofa will not be comfortable (it may only accommodate young children).. however, to solve this, the hotel provided an extra bed for the 3rd adult. Amenities in the bathroom were limited: no soap, but bath gel, no shower cap.

Prós: Kudos to the people that work there. Staff was always willing and tried to accommodate your request. There was plenty of food with several buffet restaurants where you have a lot of choices available and also a cook who would cook for you what was available at the grill. Premises are beautiful. Tons of palm trees and greenery. There are several swimming pools. The beach was really nice. There are carts to take you to different places within the complex. Villas were modern and nicely decorated. Bathroom was clean. There were bathrobes and sleepers available.

Contras: Even though food was plenty, I think they can improve here. With so much food available, it seems to me they use left overs for another meal or day, which may be the cause why people can get stomach sick. Coffee (Cappuccino) was almost room temperature; I'd prefer it warmer. Natural Juices had color but not much taste; it seems they mix the fruit with too much water. There were no amenities at the bathroom. You would think that soap, shower cap would be there when you arrive, but there were none. However, cleaning staff took note and deliver. With such a huge bathroom, the space dedicated to the shower was really small.

Prós: Many food options, great pools.

Contras: They put me in a room next to the lobby next to blasting music every night 9-12pm.

Prós: O atendimento dos colaboradores excelente.

Contras: Os drinks precisam ser traduzidos.para o português, o A comida do.Restaurante francês.

Contras: Tive de pedir o serviço de lavandaria três vezes em dias diferentes porque ninguém aparecia!

Contras: We wanted to see more shows! We stayed for a week and saw one show. The entertainment at the pool was horrible. The speaker kept going out the poor entertainers tried to keep up with the lack of music. You guys should incorporate more adults activities more pool parties, foam parties, something fun. The entertainment at night was a simple dj wish you guys had a club or bar on this side of the resort.

Prós: I liked the instalations, the food, the staff, the beach, the transportation inside the complex, the drinks were pretty good including the wine.

Contras: I didnt like the fact that the hotel doesnt have a night entertainment or night club. At night it doesnt have any activity available other than the casino.

Prós: It’s clean

Contras: Their food is pretty and and the service in restaurants and buffets is awful

Prós: Absolutely everything, we had a fantastic time, staff were brilliant, so friendly and helpful. Planning next year's trip already

Prós: I like everything was a great experience

Prós: De tudo fora a praia que é um pouco longe.

Contras: A praia não é de frente pro mar. Mais em uns 4min você chega caminhando.

Prós: O QUARTO ERA BOM MAS TINHA QUE IMPLORAR PARA SER LIMPO ANTES DAS 16 HORAS E PARA O FRIGOBAR SER REPOSTO

Contras: ATENDIMENTO DOS FUNCIONÁRIOS RUIM. PIADINHAS SOBRE BRASILEIROS TODOS OS DIAS. PARA ENTRAR NO HOTEL EM COBRARAM A VISTA MAIS DO QUE CONTRATEI PELO BOOKING E APÓS BRIGAR E ME DESGASTAR BASTANTE RECONHECERAM O ERRO. ME COBRARAM A INTERNET DIZENDO QUE NÃO TINHA DIREITO MAS NA VERDADE TINHA DIREITO GRATUITAMENTE. A LIMPEZA DO QUARTO ERA QUASE NO FIM DA TARDE E AINDA FUI OFENDIDA POR NÃO COMPRAR O CLUB VACATION, QUE ELES INSISTENTEMENTE TE OFERECEM COMO SENDO ALGO PARA CONHECER SEM COMPROMISSO MAS DEPOIS SE VC NÃO COMPRA OUVE UMAS BESTEIRAS DO TIPO: VOCÊ É POBRE? SE NÃO TEM DINHEIRO PORQUE VEIO CONHECER O PROGRAMA? A COMIDA DO RESTAURANTE CENTRAL ERA MUITO REAPROVEITADA, ERA NÍTIDO PQ OS PRATOS NÃO VARIAVAM TANTO. E OS RESTAURANTES TEMATICOS NÃO É TÃO FACIL CONSEGUIR DEVIDO AO GRANDE VOLUME DE HOSPEDES. POUCA INFRA-ESTRUTURA AO TURISTA NA ORLA DA PRAIA QUE ESTÁ CHEIA DE ALGAS.

Prós: Fui com meu namorado de 30/10/2019 a 09/11/2019. Foi incrivel, nao tenho do que reclamar! Amamos tudo, o quarto super limpo e confortavel , comida boa , atendimento otimo e a piscina e a praia uma delicia. Vale muito a pena pelo custo-benefício.

Prós: The grounds are beautiful and well kept. The beach is stunning and the private Royal level beach has excellent service and amazing views. The rooms are big and spacious, cleaning staff was great. I highly recommend staying at the Royal Level, mainly for the service and the food. Cleanliness of food at the buffets is tricky, while the RL restaurants guarantees a higher level of safety and quality. Samuel from the restaurant looked after us throughout the vacation, he was great. So was Marc, one of the receptionists starts the Royal Level. We had some issues throughout the stay and Marc always made sure we were cared for and went above and beyond to assist us even outside of his work hours. I hope management reads these reviews and rewards the excellent staff at the RL!

Contras: - entertainment options at night weren’t great - water sports on the beach should have heavy discounted rates for the RL hotel guests

Prós: - private beautiful beach - Marc from Royal Level Reception was exceptional - great restaurant staff at Royal Level Restaurant (Samuel) - beautiful spacious rooms - tennis courts and gym well equipped

Contras: - overall food quality/handling of food could be improved

Prós: gostei bastante da estrutura do hotel, quartos, piscinas e etc.

Contras: não gostei do serviços prestados pelos funcionários. Bares, informações e etc..

Prós: Boa cama

Contras: Da alimentação, muito ruim e com alimentos de na qualidade.

Prós: Ótima localização, praia privativa, quarto espaçoso, variedade de eventos e comida Bar do lobby com excelente atendimento l! Ambiente muito gostoso

Contras: Nos deixaram esperando por quase três horas para adentrarmos no nosso quarto! Wi-Fi é paga Cardápio não possui tradução para a língua portuguesa Muita molecada nas piscinas no final de semana. Fizeram muita bagunça, principalmente no bar molhado.

Prós: O espaço do hotel é muito bom. As piscinas são ótimas.

Contras: Comida ruim. Poucas opções de peixes e carnes. Comida sem tempero, sem gosto. Todas as bebidas alcoólicas do pacote são de baixa qualidade. Não pode comer na praia ou na piscina. Não tem serviço na praia e nem na piscina.

Prós: Eu amei o final da noite mostra que ele forneceu, por exemplo, o show Michael Jackson e Magic Show! Eu amei os vários locais da piscina com bares. O hotel providenciou muitas actividades no local, o que é conveniente para todos os visitantes. O hotel também tem vários restaurantes dentro do hotel, apenas é necessária uma reserva.

Contras: Eu queria que o serviço do hotel teria me notificado mais cedo sobre a reserva dos restaurantes, assim que eu cheguei lá, uma vez que principalmente todos eles ficam reservados rápido. Eu estava um pouco decepcionado com o serviço de quarto, uma vez que não uma vez que eles reabastecem a geladeira com bebidas como eles afirmam fazer. Além disso, houve um dia em que eles não limparam o quarto, portanto, eu não tenho toalhas para o dia seguinte e ficou preso com toalhas molhadas em todos os lugares.

Prós: Amenities, food, beach, pool

Contras: Check in was too long and too hot, not air conditioner or fan were available at the time of check in. The heat was unbearable. It is very important to receive the tourist with a pleasant welcome.

Prós: Única ponto positivo: há menu de coquetéis.

Contras: 1) o “all in” não é tudo incluso; 2) quarto com péssima iluminação; cheiro de mofo; controle remoto e frigobar não funcionavam; bacia sanitária com problemas; limitação para agendamento de jantares. Enfim, não recomendamos, pois a frustração foi grande.

Contras: solicitei dois alojamentos perto um do outro com antecedência visto sermos 5 pessoas,2 quartos, e não me foi facilitado

Prós: I like the hotel ,staff, food

Contras: Some of the people offering stuff

Prós: Confortável . Bom custo benefício. Boa área de piscinas.

Contras: Comida poderia ser melhor. Alguns funcionários eram extremamente atenciosos mas outros extremamente grosseiros. Vi 2 baratas andando pela hotel.

Prós: Location, beach

Contras: Food is regular, not much variety. Buffet food at the lobby was regular, at the pool bar not good at all. We were a group of 9 so we could do only one restaurant reservation on the entire week. Drinks are bad quality, but rum (which is obvious), if you want to upgrade you need to pay extra each time. Service, with some exceptions, was not friendly.

Prós: Several staff members were very helpful, good value for money and nice location.

Contras: Others were rude and arrogant thinking that I could not understand their spanish - everything is done for money here. Staff took pictures of guests and mocked us. My partner and myself had to also move room due to the infestation of cockroaches in our bathroom. We were not offered any compensation for the inconvenience. I would reccomend that couples and families look at one of the other hotels Punta Cana has to offer because this one offers too many disappointments.

Contras: The receptionist the communication is horrible

Prós: Pool and beach area were very well kept. Great service at the these areas. probably due to the tips we were expected to give.

Contras: Our towels were never changed. I had procure my own toilet paper. Our floors were never cleaned so we had to walk in sand the whole week.The quality of the sheets, towels pillows and bed spread were old and worn. TV went out. mini bar never restocked.

Prós:

Contras: Don't trust only pictures from hotel You will donate your blood for mosquito at lobby and garden all day You will find underdeveloped facilities in room

Prós: Good food, beach was nice, functional rooms

Contras: Dated property, needs to be cleaner, bugs including mosquitoes