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A nossa estadia no Magestic Elegance foi verdadeiramente inesquecível. A equipe foi extremamente simpática e prestativa. O serviço para os membros do clube elegância foi incrível. Nós não poderia ter apreciado mais a nossa lua de mel!
A equipe foi de primeira. Desde o momento em que chegamos até a nossa saída, os funcionários trabalhadores e educados estavam sempre lá para nos ajudar. As instalações eram limpas e bem cuidadas. Havia um amplo espaço para encontrar um lugar para sentar. O almoço tinha gosto de comida de cantina, enchia a barriga mas não era muito saboroso. (Não foi o caso no jantar, os restaurantes eram incríveis.)
O povo é excelente
almentacao, comodidade, limpesa, luxo,exelente a alimentacao mais informacoes sobre as condicoes de quarto, pois achei que tivesse jacuzzi em meu quarto
as instalaçoes,ambeleza do local,as praias,restaurantes.Hotel bem frequentado.O hotel em geral muito bom... A banheita não tinha ralo.Dificil achar reserva para os restaurantes la cart.A agua da banheira esquentava pouco.Falta de um edredom nos quarto
As refeições eram excelentes (todas) e o sistema realmente é all-inclusive (com bebidas e tudo mais). A praia é muito bonita e as instalações são boas. Os funcionarios são extremamente rudes e chegam a ser mal-educados em alguns momentos. Não se vê um sorriso em nenhum lugar.
food was ok. the view in really good. the cleanliness of rooms are really poor. at night is very noisy even at the rooms. the room service is always late (after 2 or 3 hour after your request!!). Attention by the staff is really bad. It is not worth the 5000 to 600 per night at all. you can find several hotels all-inclusive in the area with much better service. I think they have sacrifice money by attention as they focus in large number of people. I felt like a code bar , there ins't personalize attention as you expect for that value.
Spa service was exceptional. Bars have a good selection of drinks, and the bartenders were friendly. The staff in general was very friendly and helpful. Bag delivery and delivery service could take a long time.
GREAT BEACH AND DRINKS BAD FOOD, TERRIBLE CUSTOMER SERVICE, THE HAVE TO CHANGE ALL THE EMPLOYEEES,
The elevator was broken and they said it had been for almost 2 months, the jacuzzi button was broken, mini bar was never refilled unless we called.
The beach experience The family environment. The vast complex and how far everything was. The culinary experience.
Nice rooms and a great beach. The food was mediocre at best. This was disappointing.
Good shows Here in the United States most people get an average of 2 weeks off a year. Like many others I carefully plan my vacation and want to enjoy my precious time off from my normal hustle. I am a big fan of the Domincan Repulic with its beautiful beaches and great weather. I have stayed at some awesome Resorts including: Now Larimar, Melia, Barcelo Bavaro etc. Unfortuantley I can not say the same about Bahia. My fiance and I booked this trip to mainly meet with various wedding coordinators because we want to have our wedding in the Dominican Republic. We both have been married before and had 400+ person weddings so we figured if we do it at the DR we can keep it at 150 people. Just counting family and people we are 110% sure they will come we counted 110 definite people coming. So we decided to come to the DR and made an appointment with the Wedding coordinator for the day after we arrived to look at their packages, lucky for us we also made appointments with 5 other venues including a restaurant, a yacht and 3 other resorts. The top of our list was Bahia so we booked a room for two for this past weekend so we can get the full experience before we bring all of our friends and family over. The worst experience of any resort/hotel I have ever stayed at was this passed weekend at Bahia. And to be honest I am not exaggerating. I have stayed at maybe 10+ resorts in the Carribean before and this was the worst. It all began with the Check-in process which took an hour and 10 minutes. I guess I would understand the long wait if there was a huge line however there was no one in line when we got there. The gentlemen that was helping us was so distracted talking with other employees, trying to do multiple things at once, helping other guests that spoke fluent spanish (unlike us) that it took forever. To make matters worst he said he couldnt find our reservation (which eventually he found because he probably wasnt looking at the right place). Now lets talk about the first room they gave us. In the attached pictures you can see how awful our room was. When you go out on the balcony instead of seeing trees, the ocean or a courtyard we saw a huge pile of TRASH. Looks like a dump for the hotel. It was disgusting and smelled. How can you give anyone that room? Shame on you bahia! After complaining and complaining and complaining they finally gave us a "better room" close to the beach (Villa 9). This room was awful, the AC didnt work properly. The shower didnt work properly (the water would come from the top and the bottom thus causing minimal pressure). The tub would not drain water properly. The toilet would not flush and had to mainly be filled. I could keep on going but I think you get the point. At first we called guest services to get it fixed. They sent someone over while we were gone (we had to go meet with a wedding coordinator at a different resort) however nothing was fixed. We called again the next day with them saying they
Everyone seemed to be VIP or the LEVELS this year. Didn't feel as special...
Food, pool, room size Restuarant reservation method
I'll definitely come back. Everything was amazing.
Location Staff rude Non English speaking Food ok Lots of walking Levels of restaurants not everyone can eat at Mini bar was 4 pops 2 beers n water is all no liquor
Lugar paradisiaco,instalacoes do hotel sao maravilhosas.Todos funcionarios muito gentis e atenciosos.Ferias inesqueciveis Deveria haver maior manutencao nos quartos q por ser hotel de praia, necessita periodicamente.
Durante a minha estadia gostei mais do programa diario de entretenimento proporcionado aos hospedes... Os diferentes tipos de show's diarios, o programa com o grupo dos animadores pela praia, piscina e as aulas de danca. A atencao e gentileza dos empregados, enfim... Foi tudo uma maravilha. Sim. durante os 7 dias que estive por la alojada, o meu quarto nao dispunha de um Control Remote... Solicitei a recepcao por varias vezes e nada... Apos a intervencao da Sra. Rose do Vaccation Club, 2 dias antes de partir, finalmente enviaram-me o Control Remote. Este foi um caso. A outra situacao foi relacionada com o quarto que me foi dado apos a troca. O mesmo pingava agua pelo corridor (Room 1036). Enfim.... Porque foi apenas por um dia, comuniquei, mas sem sucesso, acabei deixando estar. Julgo que se poderia melhorar um pouco os quartos, pois precisam de uma reestruturacao.
Tranquilidade e visual
Espacios publico exelentes y las comidas muy bien Dos cambios de cuartos por mal funcionamiento de los aire acondicionado
We liked the public spaces and the food. The bathroom in our room needed more attention and it had a small leak.
the staff was nice enough my reservation didn't show up until the day after I checked in, so I had to pay for one nights room until the reservation showed up. spent the whole day trying to get the room situation straight the room I choose online was not what they gave me, I paid for a king I was put in 2 beds I would like my refund for the difference the food choices were not the best, the restaurants that you have to make reservations for were much better.
The help provided by Juana, and the shows This hotel is horrible and extremely dangerous for kids and elders. Bathrooms are the designed for people to trip bang their heads and die or suffer serious injures
Location on the beach Room flooded inexplicably
the rooms are ok could be better
The location The food was the worst that i have had in my life
the staff was really good and helpful. Buffet at noon.. It wasn't good.
Prós: Muito tranquilo e relaxante. Boa comida. Contra: a praia tinha muitas algas
O serviço Lindo resort
Amo staff! Especialmente Santo, o chef !! Excelente comida. Scarlett o melhor de governanta. Ela é excelente. Todos o garçom & bar tbm magnífico.
Pretty rooms and the chance of good faciliies. The staff invited us for a breakfast one day wich was really surprising as it is an all inclusive hotel. They took 3 hours from our life to sell a Melia Group vacation right for only 175.000USD. does not worth it??? We had to call every day for cleaning of our room. In these quite expensive rooms we had to wait 5-10 minutes for warm water. Otherwise everything was cool...
The pool, the beach... beautiful view but definitely not a 5 star hotel mean people at the front desk, long lines, the bedrooms smell like humidity, a guy trying to sell us open bar at the night club and ending with a bullshit night club full of kids for 100/800 for couple.
Aesthetically nice, staff are friendly They overbooked, so it was a very disorganized check in
I liked that the VIP section had their own private pool and members didn't have to make reservations. The food wasn't too good and got a few of us really sick.
Pay the extra cash and go to a decent hotel , had to move rooms ,room was filthy and outdated, bedding stained and unable to lock the door between the adjoining room that was occupied with guests that I was not travelling with nor are you able room door
Despite the problems with the room, the staff was very helpful. They had to switch my room twice. The first room smell like a smoking room . The second room had a real strong smell of mold. After going back and forth for 3 hours I finally got a nice room. The hotel was too far from the city of Punta Cana
Great food relative to other resorts in DR. Some of the bartending staff were snarky.
Exceptional service, very good food, clean, scenic and beautiful. Not too many other guests (unlike two-deep chairs around pools at other resorts) but enough so the resort didn't feel empty. Great experience overall Reserving pool chairs//beds has turned into everyone dropping towels ~7-8am and often times not coming back until the afternoon (as backup there are plenty of beach cabanas). Restaurant reservation system also a bit frustrating, we often had the last possible time of 9pm even scheduling 2 days in advance (buffet never disappointed and 24hr room service was also good)
The resort was very clean, well maintained and beautiful. The staff was extremely friendly. The seafood buffet was a favorite. We had difficulty making dinner reservations for where we wanted to go, and getting convenient times. In hind site we could have emailed for advance res. but we had no idea that was an option. Or that it would be necessary.
Anything you need at any time. Staff was friendly, helpful, and attentive. Best food in the DR. Top shelf liquor and awesome, clean beaches. Everything was wonderful. No complaints!
The staff is second to none. They are receptive to your needs and are very friendly. Nothing.