The faded elegance just gets away with it and the free bar snacks were terrific Only the lack of a pool and parking which I would have expected at 5 star
The location of the hotel is excellent and the upgrade to a junior suite for 30 Euros is excellent value.
Wonderful old world hotel. Perhaps the brass is a bit dull but the gardens and location more than make up for any signs of aging over the years. The staff is great, the breakfast wonderful. Even the girl in the gift shop could not do enough for us - we love this hotel. We hope that with the renovation this year they don't lose any of their charm! Make sure to see the turtles!!! No complaints
Good quality, clean, good staff. No Parking I had to leave my car and all my equipment �100k worth on a street. Very hard to find I drove past it 3 times before I stopped and asked for directions and found out I was there. More Sheraton signs needed. So discusted with parking I checked out after 1 night and moved.
Very nice hotel and staff very helpfull. Get a court yard room if you like it quiet. Price about what you would expect for this quality hotel Swimming pool still not open. Not totaly up to UK 5* standards but very nice. Trffice and parking a nightmar.
Good breakfast. Good location, close to a nice park. Room was rather cold, no heating is envisaged, if it is not so warm outside in february (heater was brought to the room). Furniture in rooms is rather out-worn.
On arrival we were greeted courteously and efficiently. The hotel is was large and spacious in a garden setting. Our room was well furnished though somewhat dated in style (the hotel is currently undergoing renovation - but no noise from any work activity). We stayed during a period of appallling weather in Tenerife - electricity supply was cut in Santa Cruz but at the hotel power was restored immediately. The damage tothe grounds was quickly cleared and restored. Staff were excellent providing information about the impact of the weather on flights and in providing information on the local weather. A very enjoyable stay. As with any five star hotel the cost of food is high - though as it was carnival in Santa Cruz costs of food everywhere rocketed so it would have been the same price to eat in the hotel as other places.
It is a beautiful spacious hotel with lovely gardens. Near an attracative park, it was an easy walk to the town centre. Good views from the room. Efficient cleaning. Food in hotel retaurant was excellent - but not cheap. There is no hotel parking and finding a space in the vicinity was a nightmare.
it was beautiful and old and a few weeks away from being renovated but it was wonderfully located great staff and would easily stay there again we checked in very early so we got one of the earliest roomsif we were going to stay more than two nights I would have wanted a better room
Generosity of the hotel itself. The detail is made with a great attention. Great pool and a great staff by it, at the bars and casino. Receptionists were a little uneducated about Tenerife itself - I would be looking for more help and support from them.
é um hotel muito agradável, excelente qualidade preço, muito bem localizado, no centro da cidade, e numa rua sem carros o que o torna um lugar muito tranquilo.
Hotel central, relativamente perto da estação de ônibus e dos transportes públicos. Prático; rua de pedestres, silenciosa. Bom ponto para conexões a outros lugares da ilha, para viagens curtas. como a maioria dos hotéis, tem ponto de Internet à disposição dos hóspedes, mas é pago; sugiro que seja ponto gratuito.
Da cordialidade dos funcionários. Chegar ao hotel de carro é impossível por estar num passeio.
The hotel was a well designed environment, many hotels look the same the Hotel Contemporaeno was interesting in style which was refreshing. Nothing
view, clean, parking, king size bed, comfortable the TV program was in Spanish only
convenient location to my destination, good staff minimalistic room decor
A modern tastefully furnished and centrally located hotel with fine, well prepared and presented food in both the restaurant and from room sevice. The bedboom was small. Poor pictures quality on a limited cable TV system.
Location and style
o espaço do hotel e o design, aliado ao serviço; de referir ainda que não é um hotel de massas e seria uma pena transformar-se num deste tipo; as refeições são cuidadas e de qualidade ; quartos amplos, muito bem decorados e equipados apenas o facto de ter "apanhado" durante 2 dias o hotel cheio devido ao feriado do 12 de Outubro - demasiado barulho provocado por alguns grupos.
a calma que diversos locais do hotel proporcionam
Gostamos de tudo no geral, O hotel é fantastico, com as suas piscinas, e encontra-se numa zona tranquila de Tenerife. Por estar inserido numa reserva natural, é uma mais valia. O nosso quarto familiar tinha uma excelente decoração e conforto. Apesar do elevado número de quartos, nunca sentimos que estivesse cheio. Foi maravilhoso!! Julgo que pela dimensão do hotel, requer mais pessoal a trabalhar, especialmente nos bares das piscinas.
O ambiente familiar e calmo foi muito agradável para as nossas férias e respectivo descanso No restaurante deve no futuro haver mais variedade de fruta natural
Excelente serviço. Mudar, conforme sugeri, durante a minha estadia, a fotografia da praia, pois esta não pode ser utilizada para banhos, devido à quantidade de pedras. Deverão colocar uma fotografia que dê uma perspectiva real, de forma a que os hóspedes não se sintam defraudados neste aspecto. Este facto é perfeitamente compensado pelo excelente profissionalismo dos funcionários do hotel, na minha larga experiência até profissional, nunca havia sido tratado com tanta dedicação.
Da qualidade do espaço em termos de design, decoração e conforto. A simpatia e disponibilidade dos empregados em qualquer das áreas. O projecto reserva ambiental em si mesmo é meritório e bem conseguido, disso é exemplo o museu ali criado, inovador e interactivo. Os buffets são razoaveis mas seria preferivel apostar mais na qualidade da cozinha e não tanto na diversidade. A invasão de um certo género de turistas (especialmente nos fins de semana) com perfil pouco consentâneo com a tipologia do hotel prejudica a sua imagem. Devido a isso a aposta num turismo de lazer, relaxante e de qualidade perde-se um pouco no meio de hordas familiares onde só falta o cão, o gato e o periquito... Por outro lado, a necessidade de entreter e de certo modo"disciplinar" toda essa gente com recurso a actividades diversas (anunciadas por altifalantes) acaba por criar um clima de feira pouco propício ao fruir do descanso e da natureza envolvente, (re)negando o espirito ecológico e ambiental. Deve-se, contudo, realçar o esforço do hotel (nem sempre conseguido) de tornar as pessoas apresentáveis facultando-lhes calças ao jantar.
Das instalações e do tratamento dos empregados Nao
Gostei do hotel que é espetacular, quer no interior, quer em relação às piscinas e envolvente. Também gostamos (fui com crianças/jovens) muito da visita à reserva ambiental, túnel da experiência histórica e museu. È de referir a simpatia dos funcionários. Pareceu-me que o bufet estava algo sobrelotado. A comida também poderia ser mais variada, visto que no regime "tudo incluido" comemos sempre no mesmo bufet com o mesmo tipo de comida.
O ambiente do hotel, a simpatia dos funcionários, a qualidade dos serviços e o clima da ilha superam qualquer falha.
O espaço do hotel e as 8 piscinas. ñunca se sentiu muita gente apesar de estar cheio. A piscinia de água quente demasiado fria!
A decoração é muito bonita, muito clásico. Os funcionários muito prestáveis e a localização. Bom pequeno almoço. Agradável animação nocturna. O ar acondicionado faz muito barulho. As camareras de limpeza tocaram muito cedo a porta do quarto, os dois dias que lá estivemos.
Da localização A falta de no minimo água no mini bar e a falta champo e gel de banho dignos.
Location and Quality Normally this hotel is great for a short business stat (I stay in Tenerife for 2 days every 3 to 4 weeks), but on my recent most stay the I encountered two issues; first, the shower did not work well. There was only a very little trickle of water coming out of the shower head, which made it completely ineffective for showering. Fortunately, the shower head in the tub did work well, which made it acceptable. Second, I decided to eat int he restaurant one night, and the selection I made (grilled tuna) was prepared very poorly. It was overcooked, and therefore dry and tough, making it impossible to finish eating. The breakfast was was good, but I would be careful about having an evening meal.
Breakfast and room service - Excellent!!! Restarant staff were not very friendly - Quite hostile, prahaps they had their customer service lessons yet at the hotel school.
Calme malgrés sa situation dans le centre de la capital. Ptit Dej tres bien Pisine un peu petit mais suffisante vu la clientel de l'hotel
Comfortable hotel not far from city centre. Large rooms. Good breakfast.
Buffet breakfast selection very good
Nice Hotel, good value for the money. Quiet.
This is a hotel school so our expectations were unformed. I have to say we had a great time. The room was excellent only fault was it was a twin not a double but maybe if I had phoned before that would have been solveable. The chekin and out was fine. Service in the bar was slow but we were not in a hurry so this was fine. We wouls certainly visit again. nothing
An excellent bathroom, all staff attentive, reception efficient. restaurant excellent food and attention. The air conditioning was a little over the top, especially in the restaurant, where if you didn´t eat quickly your food would go cold and the diners were putting on coats.
Comfortable and located near to where I need to be For some reason, the room I was n this time (I've statyed here frequently) was very short on power outlets for things like charging phones or computer batteries. There were no outlets on or near the desk, without unplugging the tv, Refrigerator or a lamp (lamp required moving a large heavy desk to reveal its somewhat hidden outlet. For business people, having at least one available outlet at the desk is very important.
Decoration of the room specially the bathroom was very nice and a very big tv.
central pool was not clean from leafs
Friendly staff, spacious accommodation, lovely view, convenient location. We asked for a non-smoking room and it smelled heavily of smoke even after 3 days of leaving the windows open! The coffee at breakfast was not good as it was allowed to 'stand' - the rest of the breakfast was fine!
there was no air/condition. a very busy road right beside the hotel .
Staff were friendly and helpful and very well mannered. The hotel is beautifully designed and luxurious in a quiet way. It was well worth the money. I would have liked a restaurant that catered to a less expensive meal and it only opened at 8:00 p.m. which was not convenitent for me. Also my eggs and bacon at breakfast were cold.
staff helpful and friendly clean 10 min walk to town centre generally good local area breakfast was well provided our rooms had alot of traffic noise from busy road outside ,decor dated,not very well sign posted
good location, the price, buffet breakfest Almost any leflet, brossures abot the cyty, excursion etc
It was centrally located and I was able to get Internet access. We found a cockroach in the walk-in wardrobe.
Within easy reach to the airport. Fair price. Clean.
Breakfast , sitting area off bedroom although the seats were hard nothing major
Nice,quiet and comfortable hotel, perfect location only a few minutes from the shopping streets of Santa Cruz. Our room was big and nice with a terrace and pool view.After having spent a week in the noisy tourist machine of Costa Adeje, where we paid the double for a room of a lower standard than this, we were sorry that we hadn`t stayed here instead during our stay in Tenerife.
I did not like anything about this hotel. The staff were very unprofessional and unfriendly. They spoke very poor English and gave incorrect information about the hotel to me. When I asked to speak to a manager, the receptionist sent a porter to me.
Nice, big rooms. Very clean, good value for money far away from the action, you'll need transport to go anywhere nice. And it' s directly under the in flying route for the airport (which is very nearby) so there's lots of airplanenoises
The hotel was very clean and well presented.The staff where very freindly and helpfull We had breakfast the first day we stayed. this proved to be a mistake.I have to say for a four star hotel the breakfast was very poor cold coffee,awful bacon and poor presentation with out a word of doubt the worst food we have ever had in a four star hotel anywhere in the world.
this hotel is fantastic , The hall is fabulus
its comfortable enough for the price we paid and staff were helpful and acted fast when we asked for something. the room never get sunlight so even it was warm outside, it felt really cold inside which isnt ideal apart from summer season.... they offered late check out for 25 euro but when we requested the night before our departure we were told to do so in the morning of the departure and when we did we were told our room was already booked out for someone else.
some of the room decoration required refurbishment
we enjoyed the nearby facilities like shopping and restaurants was a good hotel
ideally situated for the purpose of my trip
The location of the hotel is just perfect! Your staff in the reception were nice and helpful.
Good hotel,clean,practical excellent down town location
Very good central location. The dinner (which is an extra, 12.90 EUR / day) was also very good and I recommend it. There is no internet in the rooms as advertised and I was really disappointed about that because this was the main reason for me to choose this hotel. The hotel is old and needs renovation. There was a leaking water noise coming from the bathroom and I had troubles to sleep because of that.
location there is not own parking
Recently refurbished throughout, very stylish but in keeping with the style of the beautiful old building. A friendly place to stay, plenty of space to relax in patio area, sitting room, bar etc. Good food menu, excellent range of local wines and choice of drinks in the bar including various tea and coffee. Highly recommended for a short break away or while on holiday from a resort area.
Quiet location. Very good food (excellent pizza). Lack of tea making facilities in the room. Cleaning staff careless. Room with town and bay view was first given as a sea view room. No soap in the bathroom (we had to ask).
It was very fantastic stay in this hotel. The location is very good, just the sea side and not so far from the airport (10EUR by taxi). The food is very good and we can enjoy very much entertainment like a water polo in the pool, maxi-dance, tropical show and so on after dinner. Hotel organize them very well! Not at all.
descansar depois de uma viagem cansativa de Lisboa até Tenerife com paragem em Madrid.
Limpeza do quarto, buffet, piscinas, localização em local calmo.Óptimo para descanço. localização de Internet e WI-FI pouco cómodo para trabalho.
silencio à noite, preço, conforto, localização. barulho logo de manha feito pelas funcionarias do hotel e a limpeza do quarto, nomeadamente o chão.
Achei o pequeno almoço muito mediocre.