Swiss, knowing the disfunction of the Brussels airport, should have contacted passengers connecting to their flight, and escorted them through an accelerated process, to assist in making the flight.
Delays throughout, lost baggage for all six people in our party. We were told the next day that our baggage was not the responsibility of Swissair and that they could not track it and that only Florence Airport could help us. Florence has no one available to speak with for most of the day. Stranded in paradise without clothes isn’t a great feeling.
The food wasn't good. Just don't bother!
Not enough food - Very bad for a long haul. The crew put 10 sandwiches on a plate for people to grab between “meals” they went in 5 seconds. people were scrambling to be able to grab one. This happened twice (20 in total for maybe 150 passengers). People were starving! Seats are way to small even for me 5 foot 7 and 140 pounds. Entertainment was good. If you ask people to pay to check in your luggage then we travel with smaller luggage we can carry in the plane but then DON’T ask us to check them in for free. It’s ridiculous! it was on time which make it a good flight, if it wasn’t, it would have been a very bad flight.
Prós: "Not one thing about my experience."
Contras: "The alertness of the staff, the boarding process, the knowledge of the staff. Not breaking my luggage!"
Prós: "Excelente atención, bebidas y comida durante toco el viaje"
Contras: "Todo bien"
Prós: "Crew was very attentive, and boarding and off-boarding was relatively easy"
Contras: "The seats were cramped, and hard to get out of when the person in front had their seat tilted back, it felt practically in your lap when you were seated."
Prós: "Free food, relatively spacious"
Contras: "more food!!! REEE!!!"
Contras: "Better choice of movies"
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Prós: "Delay was for 30 min"
Prós: "The crew was nice, the food was really good, the plane was clean, and they used reusable silverware and plates to avoid waste."
Contras: "Seat could have been more comfortable but the leg room was good"
Prós: "vegan sweeties for the kids, so nice as my daughter usually has to say no. Also swiss chocolate - so good! Our veggie meals booked hadn't gone through on the system but we were found some they had anyway - wasn't very nice though."
Contras: "Food could be better"
Prós: "Best food I've ever had on an airline! Great flight. Not too full."
Contras: "Arm rests didn't lift all the way up on the plane."
Contras: "Seats are tiny and uncomfortable!"
Prós: "Fast boarding"
Contras: "The food is the worst there is"
Prós: "The crew was good"
Contras: "Place for the legs and better food"
Prós: "I like the service, the crew and the overall experience of flying Swiss."
Contras: "I fly this route around 6 times a year and the planes get older and older. wish they would update the aircrafts on this route at some point"
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Contras: "I missed my connection and got to Hong Kong a day late."
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Contras: "It was torture in the cramped seats"
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Prós: "I was flying business class so staff, food, etc was excellent"
Contras: "I do not understand why arriving to checkin with 90 min, on a DIRECT flight, in business class they can decide to not lead luggage at ZRH. We had to wait for all luggage to come out, then go to lost and found, what is more puzzling is that then they tell you the luggage will be loaded on next flight, arrive at night, but will not deliver it until after 3PM on next day. This is flying business class. Swiss begins to feel like a low cost"
Prós: "The attendants and food were wonderful. One attendant gave me ice for my swollen ankle"
Contras: "Cramped in economy"
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Prós: "Not very much to like. No effort to enhance customer service, accommodate customer needs. I fly a lot of regional and international airlines, was truly underwhelmed."
Contras: "I landed at Zurich airport at 6am with an 11 hour wait and tried to get onto an earlier us bound flight. The ground crew were awful and rude!. The dint make any effort to smile, look at me in the face or ask how I was doing!. Instead she took one look at my ticket and said “ sorry you bought through an agent, I can’t help you”. When I tried to ask if in future it is advisable to book through Swiss airlines directly, the customer service agent looked at me and said “ that’s your problem”- then she turned to her friend and kept talking! Honestly! . The airport terminal E is grey, drab and boring. No TV and only 2 hour of WiFi. I was told I had to pay to use one of their lounges just to get a recliner chair to lay my head for 11 hours. I felt like I was in a holding cell- and the flight was delayed by an hour, had a gate change that they dint tell us till less than 1hour- boy was I glad to leave Zurich!. If that is Swiss hospitality, they have a long way to go. Save your money and use another airline. You will be much happier- trust me."
Contras: "Boarding chaotic- no clear lines people pushing ahead which I am not used to- my handluggage was ok’ed at origin in US- was pulled aside in Zurich based on my “ ticket”- it was perfectly well suited and not oversized. In plane half of overhead compartments were filled with coats when told that these should go under seats. No consistency between announcements and behavior of crew."
Prós: "The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost."
Contras: "The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away."
Prós: "Nice staff, very friendly"
Contras: "Paying for WiFi, could use more comfortable seating"
Prós: "2 seats on outside sections not 3, so you can sit together as a couple and not have a random stranger in seat 3."
Contras: "Leg room is on the tighter side!"
Prós: "Amount of times drinks, water, was served."
Contras: "The person in front of me reclined seat the whole trip. Very, very uncomfortable for me."
Prós: "The flight was perfect until we hit horrible turbulence. 1 out of every 4 people was throwing up. We had to redirect to Milan."
Contras: "Swiss air is completely inept at handling a very normal reroute due to weather. 200 displaced people are standing in line. I’ve been here 5 hours and have not heard a word of announcement from them, our questions are rudely thwarted, and they continue to take half-an-hour to an hour per person with uncertain results. Give use new flights or a hotel."
Contras: "The gate was changed without significant announcement"
Contras: "Old planes. Food was okay. Business zeats not too comfortable."
Contras: "Seats too small. Staff not friendly"
Prós: "We were very impressed by our flight with Swiss. The staff speaks impeccable English, there is much more leg room than on flights with American companies, and it is so pleasant to get pillows, blankets, headphones, drinks (including wine), snacks and 2 meals on our international flight and not feel nickle and dimed the way we do now on domestic flights."
Prós: "The comfort of the aircraft was great, as well as the service of the flight crew. We're very thankful that the airline put us up in a hotel and gave us a voucher for food due to a layover in Zurich."
Contras: "The flight was an hour late, causing us to miss our connecting flight."
Prós: "The flight attendants were attentive, food delicious, movie selection great also."
Contras: "I flew from Miami to Zurich, Zurich to France, France to Zurich, and Zurich to Miami within the span of a week and they were all at least 30 minutes late. BUT flight attendants came by with water while we were seated and offered chocolate, which I really liked. It wasn't the worst thing for me, but I can see how it's annoying."
Contras: "O voo atrasou mais de uma hora, sem nenhuma justificativa"
Good value for money. Small snack and free drinks. And most important: on time!
Contras: "Healthier food."
Prós: "Modern, clean airplane with spacious seating and attentive crew."
Prós: "The food was good and so was the price of the airline ticket."
Contras: "Boarding was chaotic. There was no organization as to the line."
Contras: "They lost my luggage"
Contras: "Boarded plane from front of plane back. I paid €18 extra for my seat and I was the last to board. My bag was taken from me because there wasn’t room and it was lost during my layover. Crew members were all scowling and not helpful."
Contras: "The food maybe"
Prós: "Walked away from plane."
Contras: "The seat was the most uncomfortable I’ve sat in for some time. No in seat charge option."
Prós: "Aegean is a fine airline overall"
Contras: "I had a carry-on bag, no problem on the flight from Madrid to Athens; but on the return trip they weighed the bags of some passengers, and when mine was over the limit -- which, however, was not indicated in the baggage restrictions -- they charged me 60 euros and I had to check it right there."
Prós: "The crew was nice, friendly and helpful."
Contras: "There wasn't an autobus ready to take us from the main terminal in Athens to the plane on the runway."
Contras: "We missed our connection because our first flight was late they wouldn’t do anything for us"
Prós: "The food was great and the flight attendants were very nice!"
Prós: "crew was great and flight was on time"
Prós: "Good space between seats."
Prós: "We didn’t crash."
Contras: "Everything else."
Prós: "Do voo não ter sido cancelado"
Contras: "Do atraso de 1:45h"
Prós: "The staff were nice."
Contras: "Food. Queued too long before we could board."
Prós: "Wider than average seats and a nice meal."
Contras: "Plane was not near the gate & we had to ride a bus to the plane."
Prós: "On time"
Contras: "When I booked the tickets , anywhere it was writen that it will cost a lot for the luggages. I payed 53 euros each ticket and 40 euros for each luggage for a flight of 1 hour! It is the very first time that I pay this price! I am not happy! Kayak should advise clearly the clients for these conditions!!! And they accept no visa or bank card. All in cash!!!"
Contras: "We couldn’t check in until 90 minutes before Departure."
Contras: "Our first flight out of Mykonos was delayed by a little so we had to run to our connection in Athens and my bag didn’t make it onto the plane. So now I’m in London, missing a dinner because I don’t have dress acceptable clothes, can’t go out and buy any because it’s too late on a Sunday. I am also going to miss my plans which were the only reason we came to London. as I do not have acceptable clothing to go out in tonight. So it was a waste of paying the flight to London, and our Airbnb in London."
Contras: "The flight was delayed ninety minutes and caused us to miss our connection. They refused to do anything to help us out and they were reuse on top of it. We were left praying for a hotel on our own, as well as having to purchase new flights. Absolutely horrible customer service - do not ever for this airline!"
Prós: "Serviço péssimo; deu overbooking de bagagem e os tripulantes de solo e de bordo trataram a todos como se fôssemos gado e como se a culpa fosse nossa. A pior companhia do mundo com uma tripulação sem educação"
Contras: "Tripulação mal educada, tratando mal aos passageiros, um show de horror. O mesmo se aplica ao pessoal de terra no aeroporto de Paris - CDG. Pior companhia que já viajei"
Prós: ".usually I like this company."
Contras: "There was 50% of the flight with a feeling that the is no air. It was suffocating."
Prós: "Flights were on time."
Contras: "I was charged for the bags. I didn't know that I was spouse to pay for the bags since the itinerary doesn't show clearly what type of ticket I have!!"
Prós: "It was on time"
Contras: "It had business class and we were told it did not when we booked"
Contras: "Was delayed and had to stay on the plan for more than half hour before lift off."
Prós: "No surprises. Routine flight."
Prós: "The best crew ever, they make you feel home."
Contras: "As something that seems to happen pretty much constantly with Aegean... the plane arrived late and was delayed... which also in turn caused me to miss my scheduled bus to Jerusalem... but... what can you do... not everything is in our control unfortunately... I hope one day that the airline will organise itself and get things running a bit more smoothly.... Also... there was a meal on the flight but not option was given to those who are vegetarians to request a special meal at time of booking or later on while managing the booking... this was a bit unfair in my mind that my only option was a pasta and meat sauce meal so I did not get to eat... also... within my Star Alliance menber account I am listed as a vegetarian meal... so it should have been automatic just as it is on Swiss, Lufthansa, Etc... when I fly with them."
Prós: "Staff was friendly."
Contras: "They lost my bag"
Prós: "We liked that there was food offered on such a short flight and complimentary wine! The crew was also really nice."
Contras: "There was a 45 minute delay on our flight"
Prós: "The staff worked well under pressure"
Contras: "Paying to check luggage was a surprise, typically flights allow at least one checked bag unless they are a discount airline like easy jet or Ryan air. We found this out after waiting in line for over an hour. Also, to pay for the luggage we had to go to the other side of the terminal and wait in a ticket counter line with one employee for 40 minutes. The entire check in process took two hours and the airport wasn't even busy. I'm rarely a complainer, but this was event was inspiring."
Contras: "We're not on this flight"
Prós: "Snack was a light meal of pasta with melted white cheese & spinach, bread sticks, and a pastry/cookie. Yummy!"
Contras: "Plane remained on tarmac for 45 minutes before leaving causing us to be about 1 hour late."
Prós: "Friendly staff, good service"
Contras: "The other passengers were very loud and obnoxious. During boarding it felt like we were a heard of cattle."
Prós: "Amazing service from check in to onboard. Would definitely fly again."
Prós: "The cabin crew was extremely helpful and patient with those passengers who were struggling to place possessions in overhead bins. While leaving the aircraft, I was able to call out to the captain that it was an excellent flight and he responded with a big grin."
Prós: "crew on board was nice"
Contras: "very bad service at the airport. The counter for checkin opened very very late, they did not have enough people to serve clients fast enough and they had real trouble with handling aged passengers that could not speak German. In the End they also lost one of our luggage, and we now have to wait one day to get it back at our destination in thessaloniki."
Prós: "plane packed full but staff still managed to look after passengers needs"
Contras: "dislike bus transfers to terminal for economy reasons"
Prós: "Buena atención del staf"
Contras: "Facilidad de check in .y buena atención durante el vuelo"
Contras: "They charge me on my two flight about 100 euros for my bags that's the worst , never had that and this is my first and last time I used them"
Prós: "Good plane and crew."
Contras: "Bathroom facilities at the airport totally filthy and out of order."
Contras: "Waiting more than 3 hours in Athens"
Prós: "Checking was managed efficiently and courtrously"
Contras: "Everything went smoothly"
Prós: "the food was really good, and somone met us to get us to the next flight"
Prós: "Quick flight from mykonos to Athens. IIt's a small airport can arrive 1 hr from departure"
Prós: "Very good"
Lufthansa is the same as any other airline. Unless you pony up premium cash for business or first class, you’re treated little better than cargo. People are so crammed together they start sniping at each other. It’s a sad state of affairs.
Flight was overbooked. Crew did a great job but passengers weren’t nice and really not patient. Flying in these times is not the best idea tbh.
Check in and security in Faro was a breeze!
Voo com atraso, Equipe atenciosa. Entretenimento não se aplica. Tivemos problema com a liberação da bagagem, ficamos mais de uma hora na esteira à espera da bagagem sem nenhuma informação. O problema foi com a bagagem de todos os passageiros. Depois de uma hora e trinta quando formou-se uma enorme fila para reclamar as malas a bagagem foi lebrada. Até então nenhuma informação. Muitos passageiros habitantes de Munique foram embora e suas bagagens estavam na esteira.
Food could get better and so would the entertainment/ movies etc options
Atendimento impecável da Lufthansa
Atendimento impecável da Lufthansa.
short flight. everything went off without a problem
Contras: "Food, entertainment program, pillows and blankets would have been nice,"
Prós: "The crew did a good job dealing with so many customers and in one instance was able to resolve a minor conflict with seat way backs."
Contras: "The seats should be fixed to prevent them from going back as far as they do. With space so small as it is, it is unnecessary to have them go back so far if at all. The food was poor, especially the cold egg and pepper sandwich at the end. My guess is that they were suppose to be heated which would have made them much better but the crew decided to give them out cold."
Prós: "Very accommodating staff"
Contras: "breakfast served was still frozen."
Contras: "50 min. delay for absolutely nothing. No proper gate available. Only one bus had to serve all passengers from terminal to aircraft. Lufthansa should not operate as a budget airline."
Prós: "Nada. Assento não reclinava"
Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"
Contras: "Poor customer service, was booked off twice without being informed."
Prós: "Lufthansa is always incredible."
Prós: "Crew very professional"
Contras: "More entreteiment on bord"
Prós: "Friendly crew"
Contras: "The proximity of the arriving and departing gates"
Contras: "Nothing to add?"
Prós: "The crew was professional and polite"
Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"
Prós: "Do pequeno almoço"
Contras: "Os acentos"
Prós: "Everything. Crew was very friendly, always smiling. Helpful. Best flight."
Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."
Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"
Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."
Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"
Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."
Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"
Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."
Prós: "Very nice flight, the food was super delicious and the crew very professional"
Prós: "Quick flight. O ly 2 people per row. Bags did not get lost"
Contras: "Walking to different concourse. Then walk down to bus and ride 10 mins to plane and wait to get on. First come first seated."
Contras: "We were unable to fly this trip."
Contras: "The airplane was full, and I suggest Lufthansa use a larger craft for this route."
Contras: "Temperatura da cabine muito fria durante todo o voo"
Prós: "The crew here was Much, much friendlier! They were smiling, joking, and happy. The stewardess even directed me to a free isle seat so I wouldn't have to sit in the middle where it was a bit more cramped. I wish my first experience with Lufthansa; they could have had a loyal customer since I will ve flying to Bulgaria 2 times a year in the next 6 years."
Contras: "The bus to get to the plane was very cramped."
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."
Prós: "It’s always a pleasure, easy and organized to fly with you. I have been using Lufthansa for the last 3 years, every time I must fly because of the quality of service and of its crew."
Prós: "Plenty of room in both the cabin and the bathroom- more than we have ever experienced. Food was very good. Crew was outstanding"
Contras: "Boarding is chaotic for economy, with everyone mobbing around the entrance. Having people board in subsets, beyond just 1st class and people needing assistance would be helpful. It makes the entire airport gate areas hard to maneuver around for other people as each plane loads, and it stresses out the group waiting to get on the plane."
Caos no embarque, mais uma vez atrasado, sem separação por zonas de embarque e com grande confusão Pessoal de cabina cortêz e educado mas não poderei dizer que simpatico (pelo menos no meu caso pessoal).
Embarque atrasou 40 minutos. Poderiam ter avisado, estávamos na Louge da TAP e ficamos na fila desde o horário previsto ( 22: 45) até 23:25. Gostamos do conforto, menu e atendimento da equipe. Vamos voltar a usar a executiva da TAP.
Da falta de gentileza de um dos funcionários responsável pelo embarque, sem modos ao falar com os clientes.
O embarcar foi muito fácil. Está companhia pelo menos oferece água aos passageiros, e tem outras bebidas para venda. Só é pena não ser possível entregar a mala para o porão antes de passar a segurança à saída de Lisboa.
Atrasos de 90 e 60 min em cada voo e avião turbo-hélice para uma viagem de quase 1000km...
No mínimo uma garrafa de água.
As observações que fiz anteriormente se referiam a este trecho. Ao avaliar pensei que já o fazia da experiência geral. Espero que leiam e possam mudar, porque realmente me incomodou bastante.
Lisbon Airport is the worst in EU, for sure.
Um pouco mais de organização na hora do embarque
Prós: "Fast boarding, welcoming staff. Good experience"
Prós: "TAP always has great team members and crew. They are polite, professional and helpful. The flight itself is comfortable and relaxing; very enjoyable."
Contras: "TAP does not check your bags all the way through if you are having a layover. This makes NO SENSE and requires that you retrieve your luggage from baggage claim, and then check in once more and then another trip through security once again! This never happens in the US - one of the few things we get right. Also, I have never had to board a plan from the tarmac since 1970 in the US - why do we have to always wait for and take buses from our check in gate out to the flight line? And how is this ever considered, "Premium Boarding?" It's like a cattle car. Fix these things and I will sing the praises of TAP forever."
Prós: "Mesmo no check-in não é possível escolher os assentos sem pagar tarifa.Solicitamos refeição para criança e especial sem lactose para um adulto, contudo não foram entregues no aeronave. No desembarque no destino final não foi entregue o carrinho de bebe que entregamos no portão de embarque. Somente dois dias depois. Isso causou muitos transtornos."
Contras: "Opção de poder escolher assento fazendo check-in antecipado.Maior clareza para a solicitação de refeições especiais. Maior cuidado com itens entregues no portão de embarque, como carrinhos de bebe."
Prós: "Crew very good nice fligth too"
Prós: "Price. Service and food offered in the plane"
Contras: "The boarding process: everyone crowds into the line without regard of the grouping."
Contras: "Voo cancelado, sem aviso prévio"
Prós: "Some on crew lovely. Others terrible, bitter people, not at all suited for customer service."
Contras: "Disgusting food. Price gouging for checked baggage. Surly attitudes."
Contras: "Haven't made it there yet still in Lisbon and no way to make it to cruise ship on time."
Prós: "O voo foi razoavelmente estável o que denota preocupação do piloto com o conforto dos passageiros."
Contras: "Atendimento à bordo, e o que foi servido no de bordo."
Prós: "Muito amáveis, o avião cômodo ainda na classe econômica, bom serviço de bordo"
Prós: "O atendimento da tripulação e o conforto do nosso assento"
Contras: "Oferecer o início do embarque às prioridades por lei e não à categoria premium."
Prós: "Boarding efficiency although the ... see below. Loved the salmon wrap and cheese 'n' biscuits"
Contras: "flight was delayed at check in and on the tarmac - 40 minutes. No explanation for this"
Contras: "Ao menos fosse pontual, mas, ao contrário, atrasou uma hora e meia."
Contras: "O voo para o Porto foi cancelado por atraso e fui redirecionado diretamente para Madri"
Contras: "Baggage crew broke both our suitcases. Awful crew who was really rude to me when I was desperate for the toilet as seat belt sign was constantly on. Hot flight with hardly any air con"
Prós: "Thé crew was nice and helpful."
Contras: "I use Air PORTUGAL twice a year. I can’t understand why they took our three trolley to put them in the baggage hold while they have enough space inside the plane. I would like to tell you that food is always awful in TAP AIR PORTUGAL flying from Dakar/Lisboa/Dakar. No respect for the passengers."
Prós: "Da comida."
Contras: "O cumprimento do horário."
Prós: "Nada de extraordinário para elogiar."
Contras: "O voo partiu com mais de 1 hora e meia de atraso e o serviço de bordo poderia ser melhor. Tive fome durante o voo. E os comissários de bordo poderiam ser mais gentis."
Prós: "A comida era boa"
Contras: "Atraso de uma hora, assentos do mais desconfortavel que existe"
Prós: "Tripulação ótima. Comida ótima. Entretenimento ótimo"
Prós: "Simpatia da tripulação"
Contras: "Atraso no voo"
Prós: "Organizado e no tempo correto."
Contras: "Conforto dos bancos."
Contras: "Pontualidade e simpatia"
Contras: "The flight was late. They lost my luggage! No time to take the food. Very bad experience"
Contras: "Gate location information delayed until last minute!"
Prós: "Crew and on time flight"
Prós: "A limpeza da aeronave"
Contras: "A comida é pouca, muito pouca."
Prós: "on time, food was good"
Contras: "seats are hard, painful for 7 hours..... crew was very noisy, very rough they kept hitting my arm. male crew hit the back of my seat to wake me up, he took away my food due to me sleeping."
Contras: "There was an undisclosed $120 baggage fee. The food was horrible and made me sick. We left nearly two hours late."
Contras: "Pouca experiência da tripulação"
Prós: "Tripulação gentil. Comida boa para classe econômica. Assentos razoavelmente confortáveis."
Contras: "O sistema de entretenimento muito lento par aceitar os comandos. Embarque tenso devido greve dos aeroportuários em Lisboa."
Prós: "A tripulação era competente e simpática!"
Contras: "Aeroporto sem meios de embarque"
Prós: "Um voo sem nada para elogiar em especial e sem nada para criticar"
Contras: "especialmente, faltou entretenimento de bordo"
Prós: "Tudo óptimo."
Contras: "Política de bagagem alterou e eu desconhecia. Preço do lugar escolhido caríssimo. Preço do vôo elevado. Para voo não lotado."
Contras: "Nada de mau a apontar"
Contras: "Aeronave é mais velha"
Voo cancelado e sem possibilidade de reprogramação em até 48 hs.
Estava um calor absurdo dentro do avião.
aeronave antiga, banco sem reclinar.
Quando existir atrasos nos voos e os passageiros já estão dentro do avião, não deveriam dar so agua os passageiros deveriam dar alguma coisa que possamos comer enquanto esperam
Nos últimos tempo tenho viajado na companhia easyjet, tem sido uma ótima escolha para os meus destinos !
Algum entretenimento (televisão, música…)
Cumprimento dos horários.
The flight was two hours late on departure and made me loose a connection flight. The nobody wanted to help me to find a solution
Fiz a compra pela Kaiak mas no momento da viajem a companhia aérea não encontrou minha reserva, e eu perdi meu voo
Viajar com a easyjet é sempre muito agradável e vale a pena pelo valor dos voos
Contras: "Not cancelling this flight and 5 other flights."
Prós: "Comfortable flight. Generally good service."
Contras: "I was made to put my hand luggage in the hold and yet there was plenty of space overhead. While it didn't delay me much it was rather cumbersome."
Prós: "Leather seats and plenty of leg room. Flight was on time."
Prós: "Major flight delay"
Contras: "Everything ans basically no updates or info about what was happening."
Prós: "Budget carrier. No frills. You get what you pay for."
Contras: "At least provide water."
Prós: "Nothing stands out on this flight"
Contras: "No delay, the same reason was used on our flight out. Had to wait for staff to join this flight, surely they would have know the night before. No hand luggage which would save a great deal of time"
Prós: "All as expected"
Contras: "All as expected"
Contras: "o voo ter partido e chegado a horas e não com um atraso de mais de 2h"
Contras: "Delayed flight"
Prós: "Finally arriving at London Gatwick."
Contras: "Cabin crew could have been more friendlier and welcoming. The delay of 4 hours was not due to the passengers!"
Contras: "Espaço entre cadeiras e atraso no voo. Bagagem demorou muitotemoi a chegar"
Contras: "atraso de 2h no voo, sem nenhuma indicação por parte dos assistentes de terra. serviço pós venda terrivel, sempre a desresponsabilizar de todos e quaisquer factos. nao volto a contratar serviços a esta companhia."
Contras: "If you EasyJet ever lands or boards on time I want to know about it. #LateJet"
Prós: "The crew was very friendly and helpful. For me, this makes all the difference in the world. I'll even overlook small problems if staff is pleasant."
Contras: "It was unclear that we had to check ourselves in ahead of time online. The check-in crew said there was absolutely nothing they could do for us and that we should have read the "terms and conditions". Luckily, we arrived at the airport extremely early, so I had time to check in on my phone."
Prós: "Seating fine, staff friendly"
Contras: "More help with descending from aircraft to bus for less able passengers with bags, not everybody needing help comes under the category of disabled"
Prós: "A simpatia da tripulação."
Contras: "Estar a espera mais de uma hora para sair de Paris."
Prós: "Ease of booking and no fuss boarding"
Contras: "Explanation of what easyJet plus is all about when booking flight"
Prós: "It was a nice smooth journey. The Captain and Co-pilot were pleasant to talk to. The cabin crew were friendly and helpful and the cabin Manager, Holly, has an excellent Manor and smile. Her enthusiasm did not waver throughout the flight."
Contras: "Cheaper drinks"
Contras: "O tempo de embarque, ou seja, depois de passar a porta de embarque, muito tempo à espera para entrar no aviao"
Prós: "Acho ridículo não nos oferecerem nem 1 chiclete na viagem"
Prós: "Avião limpo e confortável"
Contras: "Escolhi a easy jet porque considerava que se diferenciava das outras low-cost. A péssima experiência de autêntica caça à bagagem extra por um funcionário dedicado exclusivamente a essa função na fila de embarque provou-me que afinal estava enganado. Deixou de ter a minha preferência."
Contras: "Assento desconfortavel para dormir."
Prós: "Na verdade não gostei dos assentos apertados e de não ter como carregar o celular."
Prós: "The price was cheaper"
Contras: "They could serve water"
Contras: "Queue too long in airport. Need more space"
Contras: "Delayed departure. Plane stuck sitting on the airport. Could not go back to let passengers off. No water offered during delay."
Prós: "The fare was cheap."
Contras: "The seats are painfully small for a long-haul flight and Norwegian charges for EVERYTHING on board. Seriously not even free water."
Contras: "Speedy boarding onto the shuttle bus is a joke. Drink prices have increased"
Prós: "Tripulação mal educada e grossa. Terrível."
Contras: "Ter ido por outra companhia aérea."
Contras: "Foi tudo muito bom. Sem problemas"
Prós: "All went fine. Staff friendly and helpful."
Contras: "Seating is cramped, and I’m under 5 ft 2 inches."
Contras: "Atrasou muito"
Prós: "Pontual. Pessoal educado e alegre."
Prós: "Melhor pouso que já tive."
Prós: "Straight forward flight"
Contras: "Economy flights are not known for the space"
Contras: "Nem uma água de cortesia."
Prós: "Espaco das cadeiras"