Excelente aeronave, pessoal gentil, conforto, tudo na classe econômica
Avião maravilhoso super confortável mesmo na classe econômica
Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."
Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."
Prós: "We were able to leave the country quickly."
Contras: "It was freezing on the plane."
Contras: "A alimentação fornecida não permitiu opção para todos a bordo, além de apresentar cardápio pouco atrativo."
Contras: "Timeliness. Cleanliness. Service. Food and drinks."
Prós: "Limpeza dos toaletes."
Contras: "A comida servida a bordo."
Prós: "Nao viajarmos, o voo foi cancellando sem avisar fui fazer o chekin e fiquei sapendo. Tive que comprar outra passagem pela Tam que custom muito cara devido a data estar muito em cima.um horror!"
Contras: "Tudo, inclusive me idenizarem pelos transtornos psicologicos e gastos desnecessario de muito dinheiro"
Prós: "A tripulação, particularmente a Sra. Betina, é a mais simpática e prestativa tripulação que já vi. Vinhos excelentes, servidos a vontade mesmo na classeeconômica. Os assentos são bastantes confortáveis. O pouso também foi perfeito."
Contras: "Só faltou servir o café, junto com a refeição da manhã"
Prós: "The crew was nice"
Contras: "Se take to much turbulence"
Prós: "The crew was super friendly and definitely enjoyed the selection of movies. Plus I was surprised with how much food and drinks were offered by this airline. It was great especially the ice cream treat."
Contras: "The seats were a little uncomfortable but to be expected on long flights."
Contras: "As opções de entretenimento e cadeiras mais confortáveis."
Prós: "Tripulação atenciosa e solidária"
Contras: "Procedimento de embarque respeitando os grupos para acessar a aeronave"
Contras: "Zero snacks, not even for purchase. London to Texas is a really long way to not be able to purchase snacks other than the meals they provide."
Prós: "Serviço de bordo comida"
Contras: "Assento com encosto de cabeça... horrivel"
Contras: "Demora en el despegue"
Prós: "A atenção e cordialidade da BA é demais."
Contras: "Nada a dizee"
Prós: "Uma verdadeira lata de sardinha"
Contras: "O tratamento pois depois de um atraso na decolagem de mais de uma hora dentro do avião, não serviram nem um copo de água ."
Contras: "Verdadeira lata de sardinha"
Prós: "American Airlines had awesome customer service, smooth flight, comfortable and seats were roomy for economy."
Contras: "Voces me venderam uma passagem as 9:47. Eu tinha apenas 3min para fazer meu checkin pois encerrava as 9:50. Não consegui, perdi o voo e o dinheiro. Palhaçada, irei entrar na justiça. Deviam alertar ou bloquear as vendas faltando pouco tempo para o checkout."
Prós: "Vôo saiu no horário, tudo muito bom."
Contras: "The food,."
Prós: "Simpatia da tripulação"
Contras: "Espaço entre bancos demasiado pequeno"
Contras: "Cadeiras da Business"
Prós: "Tripulação muito atenciosa."
Contras: "A distância entre os assentos. Muito apertado."
Contras: "Not even water provided without charge on the morning flight from Portugal to London."
Prós: "Left relatively on time, friendly crew, clean cabin, and good enough"
Contras: "Completely disorganized boarding from front and back of aircraft led to clogged isles as people from the back tried to make it to the front and visa versa."
Prós: "Good crew!"
Contras: "No complimentary coffee or soft drinks! No entertainment!"
Contras: "O prato que escolhi, disponível no menu, não estava disponível no vôo."
Prós: "My flight was delayed and rescheduled 3 to 4 times. Then once flight took off, There were no complementary snacks...not even water."
Contras: "All of the above. There should have at least been free water on the flight, given that it was significantly delayed"
Prós: "Actually was British Airways and not another airline. Service was great."
Prós: "The movie selection was wonderful, as the amount of time with dim lightening"
Contras: "The temperature in the plane. It was too cold for summer clothing"
Contras: "Closed the flight too early and didn't help rebook... cost me thousands of dollars. Lisbon airport was a mess and they didn't even wait 5 minutes after the official end of boarding. Set on the tarmac for 25 minutes, but didn't take passengers in the meantime. No humanity.... never using BA again."
Prós: "Comfort, friendly staff"
Contras: "Paying for food and drinks"
Prós: "Pontualidade, espaço entre as poltronas."
Contras: "Ter que comprar a água"
Contras: "Atraso de mais de 1 hora"
Prós: "Good enough room, and had personal screens to watch movies and TV"
Contras: "Estava na executiva e tinha cadeiras com tv quebradas, passageiros sendo removidos para econômica para chefe de cabine dormir, não tinham todas as opções do cardápio , vinho acabou , tripulação mal educada"
Prós: "The flight crew was very friendly and the aircraft was in good condition."
Contras: "Everything costs extra, even water. The flight was long enough that an entertainment system would have been welcome. Finally, it landed at Heathrow—a terrible place to make a connection."
Prós: "we took off and we landed"
Contras: "Checkmytrip kept giving different information about the flight. once on board with delay first officer said they would try to make up time. Soon it was all about air traffic control. said that FlightConnections would be working on flights for this with missed connections. not true - nothing done while we were flying, and landed"
Prós: "São pontuais"
Contras: "Não servem nem uma água para vc beber, única aviação que não servem 1 lanche, nunca vi isso! Eles vendem alimentos, só vendem, não oferece nem água! Um absurdo!"
Prós: "A British Airline é uma empresa muito organizada, não houve atrasos e o serviço de bordo estava impecável, porém, tive problema com a minha tv, na verdade todo o bloco central perdeu acesso ao entretenimento e eles não conseguirem resolver ainda em voo."
Contras: "Do meu sistema de entretenimento ter parado de funcionar"
Prós: "All was easy"
Contras: "It wasn't super comfortable"
Prós: "Good crew, nice and comfortable aircraft"
Contras: "1h delay Almost no food alternatives even if now is paid and expensive, no vegan options Boarding onto a crowded bus with babies and then stay trapped in there in front of the aircraft for a long time is not understandable."
Contras: "No cafe"
Tripulação ficou conversando e dando risada a noite inteira enquanto o resto do avião inteiro tentava dormir. Não conseguimos por conta das conversas e risadas constantes da tripulação num voo noturno depois de terem servido o jantar e apagado as luzes
a TV ao vivo não estava disponível
Good service and in time.
Boarding, crew knowledge/experience, waiting time on a bus (in Lisbon) to our gate, poor directions and lack of staff to direct travelers through customs once landed in Toronto.
Dentro do que se pode ter na econômica ok.
Só muita demora no despacho da bagagem. Fiz tudo on line e fiquei em uma fila enorme mesmo tendo me adiantado em tudo. Enfim final de férias acho que o movimento foi grande. Mas no geral tudo positivo. Grata Bia Godinho
I wish I could have gotten on this flight but I wasn't able to because they didn't tell me about this form ETA
A classe econômica premium é muito confortável. A fila para despacho das malas estava enorme e muito demorada, mesmo para quem já tinha feito o check-in.
Prós: "Padrão adequado dos equipamentos e funcionários"
Contras: "Pontualidade e serviço de bordo pago ( pizza muito ruim)"
Contras: "Deram fones de ouvido com 1hora de voo. Os assentos eram muito apertados. Comida ruim."
Prós: "A tripulação foi muito atenciosa e resolveram o problema da minha comida com muita rapidez."
Contras: "A comida é péssima, sem gosto e ainda veio queimada. As opções de filmes são limitadas. O assento é desconfortável, reclina pouco e eu senti nas costas todas as vezes que o passageiro de trás se mexia."
Prós: "Atrndimento e atenção da equipe"
Contras: "A comida completamente sem gosto O café da manhã foi regular"
Prós: "Do embarque"
Contras: "A tripulação nao e boa"
Contras: "Completa falta de compromisso da companhia com horário dos vôos"
Contras: "Descaso com o cumprimento de horário de voo. É impossível fazer um compromisso contando com a pontualidade da companhia aérea para saída e chegada de seus vôos."
Prós: "Boa variedade de filmes"
Contras: "Pouco espaço e cadeira um pouco desconfortável, mas ok por ser um voo curto"
Prós: "Cordialidade do atendimento"
Contras: "Atraso no voo mais de 30 minutos"
Contras: "Não tem alimentação em um voo de 4:00 horas."
Contras: "Fila Check in"
Prós: "Exit seating with more leg room."
Contras: "No power plugs in a 4h+ flight is not acceptable. That should be standard for every passengers. Unclean seats. General abrasiveness from some of the staff."
Contras: "My dad didn’t get on the plane because the previous one was late"
Prós: "Crew were very nice and the airplane was modern and well appointed"
Contras: "I seemed to be surrounded by fidgeting people."
Contras: "A comida, frango cozido e vegetais sem sabor. Massa sem molho. O pão estava gelado no café da manhã. Alimentos sem sabor, cardápios muito ruins."
Prós: "The crew at the airport and on the plane were excellent. We were on a family holiday with young ones and the crew really took care of our needs. They were extremely courteous and attentive."
Contras: "The inflight entertainment options could be more current. We found the options limited... it was a good thing that the flight was short."
Contras: "Comida não estava legal. Entretenimento sem filmes com legenda em português."
Prós: "Embarque e os funcionários"
Prós: "Very good flight experience"
Contras: "good planes, good services"
Prós: "Crew is always courteous"
Contras: "I barely made it on time because my prior flight was delayed"
Prós: "Conforto , entretenimento e atenção da equipe de bordo."
Contras: "A refeição que é servida na volta deixa muito a desejar. Já as refeições de ida Gru_Yyz é muito melhor."
Prós: "On-line check-in was available."
Contras: "It was very confusing as to where to get bag tags after encountering issue with printing from the machines. No reps were kind enough to spend 3 mins to look at my situation/case and provide immediate guidance. As a result, I missed my flight and needed to pay extra to get on one."
Prós: "Gostei de sermos os dois únicos passageiros do voo de Toronto para Rochester, num jato com capacidade para 48."
Contras: "No check in em Rochester a atendente colocou duas pessoas que viajam juntas em fileiras separadas. O avião que nos levou de Rochester para Toronto era alem de muito pequeno, velho e sujo o que causa preocupação com a segurança."
Prós: "Entertainment still free with behind each seat screens still."
Contras: "Only one security line to U.S. connections in Montreal Trudeau, which was slow and disappointing as both my wife and I are Nexus holders and usually enjoy relaxed screening in shorter lines."
Contras: "Avião pequeno, poltronas desconfortáveis, auto falante em cima das poltronas com volume muito alto. No embarque, não havia informações do vôo nos painéis dentro da sala de embarque, nem mesmo no próprio portão de embarque. Foi necessário confirmar pessoalmente com um atendente da companhia se o local estava correto"
Prós: "Crew was friendly and helpful. Very efficient with check in process. This leg of flight was operated by TAP."
Contras: "No online check in. Long line to check in. Plane was 30 mins. Late leaving and then had to wait ten minutes to offload. This made us very late for connecting flight which We just made as they closed the door behind us. People that were slower getting through customs did not make the connection."
Prós: "The crew. The keg room is OK and so was the food."
Contras: "My luggage was lost for five days. The USB port on the seat back didn't work and the sound for the movies was so bad I couldn't watch anything. No boarding by zones, which we had on our outbound flight."
Prós: "Friendly professional staff...flight was on time and pretty comfortable"
Contras: "For almost a 5 hr flight all they offer is water or juice...no complimentary meal...and the meal that was offered for sale onboard, they did not have enough meals to keep up with the demand of actual passengers who wanted to purchase."
Contras: "dinner menu (chicken was tasteless)."
Prós: "The aircraft, the crew"
Contras: "Films have to be more updated"
Prós: "the crew was very kind with getting those with close connecting flights off first."
Contras: "it was an hour late."
Prós: "Our flight was delayed an hour and a half about 18 hours before takeoff which was communicated to us before we got to the airport, so we got to sleep in later. We were unable to make our connecting flight because of the delay, but when we arrived in Toronto I had an email waiting to tell me that they had put us on another flight, which was direct, that would get us home at the same time we had been originally scheduled. The agent that we talked to once we got to Toronto also tried to get us on standby to another flight that would have gotten us home two hours earlier! Also, our bags made it home too after all of the changing! Great service, nice to have a charging station on board and the food was edible."
Contras: "That there were a lot of delays, but I'm sure that was beyond Air Canada's control as Toronto airport workers were on strike."
Prós: "This time I got my choice of meal, at least."
Contras: "Rouge's entertainment system is spotty. It's via WiFi and you must have your own device. It didn't work for many on the flight including myself. Also, you need to pay for alcoholic beverages on Rouge's trans Atlantic flights."
Contras: "Flight was cancelled"
Contras: "Longest check-in line I've ever waited in. Pure chaos and lack of organization. Plane boarded from both sides, creating boarding chaos. Unexplained hour delay on the runway."
Contras: "Gate change but no announcement"
Prós: "Since it was very hard to sleep in the airport due to issues caused by air canada, I slept almost the entire flight."
Contras: "no entertainment and poor seat selection"
Contras: "No wifi and i paid for it"
Embarque confuso. Atendimento rude. Alimentação regular.
Paguei malas que não precisava ter pago, mas no site entendi que nao tinha direito a mala
Da atenção dos funcionários de terra ajudarem na questão de resolver os problemas causados pela pandemia com testes exigidos e formulários a preencher etc. Foi uma confusão !
Contras: "Not enough space between seats. I could not book my seat"
Contras: "Not enough space. I could not choose my seat"
Prós: "Every thing generally quite good. My seating colored my experience."
Contras: "I missed where in purchasing a ticket one reserves a seat. Thus, I had a middle seat with a very large person next to me and was separated from my wife. The seat was too small for me and I was in pain not being able to stretch my legs, except for getting up to use the toilet. Oh well."
Prós: "Food was excellent. Crew was friendly and efficient."
Contras: "Coffee was weak. No spare blanket when a drink was spilled on mine."
Contras: "The worst airplane in terms of seating space and comfort."
Contras: "The touch technology for the entertainment system was not user friendly and rarely responded immediately to the touch. It discouraged me from using the entertainment system."
Prós: "Tribpulação muito boa."
Contras: "Conforto. Os assentos são muito desconfortáveis para um voo longo."
Prós: "Too pissed off to comment"
Contras: "Por conta de um problema da united, perdemos a conexão de Chicago pra São Paulo. A united pra variar perdeu minha bagagem, não pagou hotel e os funcionários do aeroporto estavam bem mal humorados. Experiência terrível!!!"
Contras: "O avião tem bancos demasiado estreitos. Um corredor único também excessivamente estreito. Apenas 2 WC para a economia - a confusão é grande, há dificuldade em ir ao WC e de circular minimamente. Não acho o avião adequado para a extensão da viagem."
Contras: "Checkin com poucos antendentes."
Contras: "O avião podeira ser mais novo. E as comissárias mais educadas."
Prós: "Avião novo e comissárias educadas."
Contras: "Não efetuei o voo por causa de um atraso no voo anterior que fez com que perdesse a minha conexão. Senti que a swiss nao se esforçou em ajudar os passageiros da melhor forma possível"
Prós: "Short flight time"
Contras: "We were delayed initially because our jet was given to a different flight which had been delayed due to mechanical problems. Then our incoming flight was first from San Diego, then Los Angeles. The arrival was delayed several times. Then our boarding was delayed several times. By the time we we in the air, we were even later. The flight was so turbulent, there was no food or beverage service, which isn't important anyway since that has become a token gesture by airlines anyway. . If this was an isolated incident, I could ignore it but it seems that this almost always happens when I fly United."
Contras: "Boarding delayed an hour, and another one hour until takeoff. I was late for my meeting for an hour. :("
Prós: "De pelo menos ter conseguido dormir e saiu no horário"
Contras: "Tripulação sem motivação, o embarque de um 777 por ônibus em GRU é lento, pelo menos dar para tirar fotos. Comida fraca, avião velho, entretenimento antiquado e dem usb. Conforto péssimo para um 777"
Contras: "A cada dia que passa , os espaços entre os assentos , diminuem (em todas as Cias) ficando cada vez mais desconfortavel, de viajar, e para pessoas com alguma necessidade especial , pior fica, ou você ganha muito dinheiro e viaja na classe executiva ou está fadado a chegar ao destino totalmente torto. Tenho 4 hérnias de disco, e está ultima viagem foi um verdadeiro terror , ficar expremido nas poltronas da classe economica."
Contras: "Why would United use a 757 when they know that if the plane is full and there is a strong headwind that the fuel capacity won't get them to their destination! Of course this happened to me. We were diverted to Newfoundland to refuel (after spending 3 hours sitting on the tarmac while the captain arranged to redirect). THEN... the flight crew had been working too long and they had to send another crew which took 4 extra hours. 17 hours from Lisbon to Newark is unacceptable! It could have all been avoided with a larger plane."
Contras: "They delayed the flight 4 times. Very unprofessional"
Prós: "The head Steward & Stewardess were terrific... the JR attendant had serious bad attitude... 1/3 glass of wine without even an apology or a “ let me get more “ seemed to be NOT HAVING A GOOD DAY?"
Contras: "My in seat entertainment screen didn’t work... the ear buds didn’t work properly... United must be having problems... I’m sooooo disappointed!"
Prós: "Leaving this company in the rear view mirror"
Contras: "Everything was awful"
Contras: "Espaço da poltrona, atraso no voo."
Prós: "From the comissary"
Contras: "The seats and space"
Prós: "The flight felt quick. It was great."
Contras: "The flight was 90 mins delayed"
Prós: "Embarque com crianças Entrerenimento"
Prós: "Pontualidade e profissionalismo"
Contras: "Conforto, comida e sistema antigo de entretenimento"
Prós: "- orderly boarding - calm crew despite many frustrating circumstances which delayed the flight"
Contras: "- Had to wait for catering to deliver carts before take off (this also caused a weight balance issue) - After carts were delivered, we were informed catering had forgotten one which caused more of a delay - While we were waiting, the plane started to become unbearably hot - After finally taking off, we were promised free Directv access for the delay but the entertainment was turned off 5 min into the flight due to technical difficulties"
Contras: "Entretenimento de vídeo avariado"
Contras: "Delayed for hours, luggage was lost"
Contras: "Over 1/2 hr late and the worse la ding in history. Has this pilot ever la fed a jet???"
Contras: "Voo de 3 horas e não serviram comida Nao tinha tv para se destrair Tripulação antipqtica"
Prós: "Never again 1st class with United. Other than the bigger seat, really not much of a difference that would justify the added cost. I’ve been on many other airlines 1st class. I will say that with h United, it’s just not worth it."
Prós: "Lovely timing. Great crew"
Prós: "Simpatia dos comissários"
Contras: "Tripulação mau humorada e grossa"
Prós: "Crew was very nice"
Contras: "Cannot use a full size computer. Cannot change positions while seated. Not enough room for legs. Trays are tiny. Was very uncomfortable."
Contras: "Manter a pontualidade"
Contras: "Cramped seating"
Prós: "gostei de tudo d modo geral"
Contras: "Avião inteiro com cheiro do banheiro"
Check in rápido, aeronave nova boa. Poderia servir pelo menos água de graça num verão tão forte
Sitting in business class and the seats don't recline. No entertainment at all. Food was ok. It was an old Airbus.
Contras: "crew and knowledge on parent control for video, kids safety jacket not distributed and no knowledge or help on connecting flights and no knowledge on car seat use in flight (i was told it was NOT safe to have the child in the car seat for take off and landing)"
Prós: "Aircraft was spacious and modern, food was the best I have had on any trans Atlantic flight in ten years."
Contras: "Check in was a shambles one hour forty minutes this could be reduced right down too many repetitive questions , security was also awful the staff need a poke with a cattle prod to speed them up, boarding was poorly handled."
Contras: "Boarding area was a little confusing. More announcements and signs for direction would help."
Prós: "Direct route is the main benefit to flying condor, other than the that the airline offers below average customer service and amenities. Even my kids say Condor is the worst airline."
Contras: "No kids movies even for purchase is unacceptable for a 10 hour flight during the high season when families travel!"
Prós: "I LOVE the non-stop from PHX to FRA. There are not many direct flights to Europe from Phoenix, and I am very glad that this one exists."
Contras: "The flight was two hours delayed. Condor did not send out any information regarding the delay. Really appreciate it when other airlines do."
Prós: "The price and nonstop flight was the only positive."
Contras: "O am gluten free vegan due to medical issues and they were not able to accommodate me. I could have vegan or gluten free but not both and I would have to pay $18. How hard is it to do gluten free pasta with marinara sauce or veggies over rice? Most of the crew was rude and vary hard to understand and their English was not very good and my German is not very good so it was difficult to communicate. The seats have very little padding and zero lumbar support, thank goodness they give you a mini pillow otherwise my back would have been so bad I wouldn't have been able to walk! I would NOT recommend Condor and will never fly them again!"
Prós: "The music selection."
Contras: "Seating is very tight even for a petite 5’1” person like me. My boyfriend was 5’8” and he was definitely uncomfortable with the lack of leg space. If the passengers in front of you decided to put their seats back? You’ve lost even more space and feel closed in. Thankfully the aisle seat next to us was empty so we tried to stretch out a little bit without spilling into the seat entirely. Entertainment was eh. Two movies from the early 2000s (Alvin & the Chipmunks and What happens in Vegas) and an episode of Tom & Jerry and an episode of Modern Family but from Season 5? Not great if you’ve never watched the series.. About their hospitality... My boyfriend and I were completely disregarded and ignored by a stewardess with blonde hair and thick black glasses... Flight: DE2102 that left September 8th from Frankfurt to San Juan. We received our meals from her AFTER she handed meals to the people behind us - this was not the case for other passengers that spoke German, everyone’s meals up until ours was handed in order.. When it was time to pick up the trays she skipped us both times (with our trays ready in our hands to hand to her) - I watched her pick up the trays from the passengers before and after us. My boyfriend did say “Excuse me” but she ignored him - she probably would’ve paid attention if he asked in German.. She even looked at us as she passed by which blew my mind. Her coworker on the other side had to pick up her slack and was very kind enough to pick up our trays even though we weren’t his assigned aisle. It confused me because she was so pleasant with the German passengers but ignored us even when we made eye contact and smile for her attention.. I hate to say this because I give everyone the benefit of the doubt but to be honest I felt discriminated.. My boyfriend is German (speaks fluent German and English) but I felt because of my ethnicity (Asian) he had to suffer for that.. I felt terrible that he was suffering because of me. No one wants that for their significant other or anyone. Another occasion was when another stewardess was handing us our drinks. My boyfriend’s cup was broken and as she passed it over me it spilled all over my shirt. I did gasp from surprise. No apologies whatsoever.. She seemed impatient and grabbed the cup back over only to put another cup under it. I asked for a Sprite but they only had Cola or Fanta so I was totally okay with Cola “Cola bitte”. My German isn’t that great but I did hear her coworker ask why I gasped and she told her that it was because I was surprised they didn’t have Sprite - very untrue. I was shocked and I couldn’t respond. I have never been so disappointed in a flight and the hospitality. I am very forgiving if an incident happens once or twice, but when I see it happen in front of me over and over and over again? That’s where my tolerance unfortunately crumbles. I was on the verge of tears by the end of the flight. I hope I never fly Condor again."
Prós: "The boarding was smooth and efficient. We left and landed on time."
Contras: "One of the flight attendants was crabby and didn't want to provide a drink for my husband and myself, so we just dealt with a different attendant."
Contras: "Paying extra for Entertainment on a long-haul flight"
Contras: "small uncomfortable seat,poor air circulation. Could not book my checked bag through final destination, impossible to collect and recheck in time, lost the bag finally got it two days later. Condor needs to coordinate with other airlines for bag flow. Very unimpressed with Condor will avoid in the future."
Prós: "Very efficient at doing their jobs. Made up time in the air. Seats fairly comfortable. Good temp maintained."
Contras: "Our flight was delayed by an hour and a half. This happens sometimes, of course, however a gesture of not charging €10 for an upgrade from the mesely two tv shows/movies would’ve been an appropriate approach to treating customers right. Food was decent, but don’t have any allergies as the accommodations are definitely lacking. Crew was polite, but not overly social or friendly."
Prós: "The flight crew made the best of an inconvenient situation and seemed genuinely apologetic for what they clearly knew were exploitative policies."
Contras: "Our flight was delayed due to a mechanical issue, but instead of updating the schedule to reflect this, the airline had us standing indefinitely in the queue to board; this was probably about 45 minutes in which we could have sat down or grabbed some food, or literally done ANYTHING other than waiting as we did. Because of this delay, we were offered hard candies. In all honesty, I would have preferred to be offered water, which at €2.50 on an international, several hours long flight is borderline criminal. I have been skeptical about low-cost, "budget" airlines in the past, and this experience confirmed that if the price of the flight seems too good to be true, it probably is. The difference in cost was more than paid for by the hidden fees, the quality of service, and the denial of basic human dignities like not having your knees crushed against the seat in front of you, or God forbid--a cup of tap water."
Prós: "The cabin crew was friendly and helpful. The seats on the plane are nice and wide, plenty of leg room."
Contras: "We left from the far end of the terminal, and there was no gate. The one shop for buying a beverage and magazine there was closed. The supposedly more comfortable seats are not that great for a short person. The food and drink on board was fine but nothing special."
Contras: "An extra fee for in-flight entertainment on international flight? In route to Frankfurt we were told visa machine wasn’t working and if you didn’t have cash you were not able to watch any but the 2 free family movies offerrred. Seems to me if the visa machine is not working the passenger should be given free in-flight entertainment but then again I think that one should get free movies on an international flight. The food was poor and we were not seated together as a family Without cajoling the staff. There was no apology given for separating us. We were placed on standby on our return flight and we’re not told until five minutes before boarding that we were getting on the flight. I would never fly this airline again unless I had no other option. If you fly this airline pay extra for premium seating so you can get an assigned seat and get decent food and in-flight entertainment"
Prós: "The price was reasonable and the schedule was great - leaving late evening and arriving in the morning was perfect. Non-stop from BWI was also a big plus. Checkin online was easy and there were no hitches with luggage. We had an on time takeoff and arrival and our luggage arrived with us."
Contras: "The food was bland and there weren't any options, getting refills on beverages was impossible. The seats were cramped and absolutely EVERYTHING that might improve comfort was extra. Fortunately, I always travel with a variety of earphones, to we didn't have to pay for theirs. Paying for the pitiful selection of entertainment options would have added insult to injury."
Prós: "Alimentação ok, nada de mais. Entreteninento com playlist musical muito boa. Oferece prqueno cobertor e travesseiro."
Contras: "Comissárias extremamente irritadas, geossas e mal humoradas. Para um voo que parte do Brasil era esperado que pelo menos uma pessoa da tripulação falasse português. Mas não. As lâmpadas de leitura do nosso assento estavam em curto e se ligasse piscavam como uma discoteca. Mais grave as luzes de leitura da poltrona ao lado queimaram em acesso e nao apagaram durante 10h de vôo. Era impossível dormir e chegamos quebradas. Banheiro sem manutenção, sempre sujo."
Contras: "Poor legroom, seat did not recline. And why make ne pay 8 euros for movies?"
Prós: "friendly staff, good food and clean cabin."
Contras: "I’m 5’10 and it was tight on a long flight"
Contras: "Carrier at origin Transcaribbean which kyak booked me on left when it decided to without any notification as to why it was delaying. They made us go through security and sit in the gate until almost an hour after it's original departure time. No announcements. The plane sat on the tarmac in front of us the entire time. Most likely they wanted to only make one flight instead of multiple flights to save themselves. Instead of arriving with 2hrs to make my connection to frankfurt I arrived with less than 30 mins even after I rushed to get to their check in point."
Contras: "We were required to go through FIVE SECURITY SCREENING CHECKPOINTS while changing from flight from Athens to Munich on Lufthansa to the flight from Munich to Seattle on Condor airlines. - EACH LINE WAS SINGLE FILE AND SLOW... - SCREENERS WERE NOT IN SYNC WITH ONE ANOTHER... ONE SCREENER TELLING US TO DO ONE THING AND THEN OTHER SCREENERS REQUIRING US TO GO BACK TO THE END OF THE LINE FOR THEIR MISTAKE... THE FLIGHT THEN LEFT MORE THAN AN HOUR LATE... TERRIBLE MOVIE SELECTION WAS VERY POOR..."
Prós: "Just another average flight. Entertainment system worked. Friendly crew."
Contras: "There is no way to get comfortable in those seats when you are 1,90m 6ft3 Charge to watch movies. Some of them pretty racy especially if you have little kids close to you"
Prós: "Flight attendants made the trip as comfortable as possible."
Contras: "Stood in line for two hours before even getting to the concourse. Then sat on the plane another 1.5 hours while luggage was removed for passengers who did not clear security. Leg room was terrible and I am not particularly tall. When passenger in front of me reclined her seat it knocked my Kindle out of my hand and about took out a knee."
Prós: "Premium economy is far better than economy - economy has far less leg room, and as I'm 5'11" that made a big difference. It also provides you with more movie options (15 v. 2). All in all it was a good flight."
Contras: "The food, even the upgraded version in premium economy, is not good. Also, for boarding, everyone really boarded at once and you had to go through additional security to get to the gate so you were basically stuck in a waiting room until your flight left with only vending machines (but there were bathrooms so that was good!)."
Prós: "Cabin crew was wonderful."
Contras: "I paid extra for more leg room but then didn't get it and In fact my husbands seat hadn't been switched to sit next to me even though I had booked that online through condors website. Absolutely no leg room for tall people- insane for such a long flight and this is the main reason I will never fly condor again. Also think it's ridiculous to pay for movies on such a long flight."
Contras: "I did not like that my flight with Air Dolomiti did not leave on time."
Prós: "Great price for the flight, very nice plane with excellent service and amenities. You have to pay for many extras (Picking your seat, access to movies), but you can pay for ALL these things and still pay less than a typical flight, not to mention that the basic meals and check bag are included in the price tag."
Prós: "Being fed. Attentive flight attendants. In-flight entertainment. Phone chargers"
Contras: "I arrived in Seattle on time expecting a 2.5 hour lay over for our 5:15 p.m Condor flight to Munich. All the reader board said was Condor Flight to Munich-Canceled with no other information provided. The condor website said the flight was on time as scheduled. We roamed around the Seattle airport for over an hour trying to find a Condor booth, apparently they don't have a permanent one. When we finally found a Condor booth I was told, "The good news is the flight isn't cancelled, it's just delayed." It was delayed 18 HOURS to 11:15 the following morning. We were told we would have to exit the airport and go to the Condor ticket booth for more information. I nervously exited the airport, because I knew I couldn't get back in without a ticket. I waited in line for over TWO HOURS to find out the plane was still in Germany! No other information was given. I was told I was going to be provided a hotel along with meal vouchers for dinner and breakfast. I was told to come back by 8:00 a.m. in the morning to get my ticket to Munich. Why? BECAUSE THEY WOULD ONLY BE AT THEIR BOOTH UNTIL 10:00 a.m. I was given a room at Days Inn Tukwilla which is right outside the South Center Mall and was in a very sketchy part of town. I did not feel safe there. The room was dirty, the lights didn't work, the deadbolt didn't work and when I tried to charge my phone the plug fell out of the outlet. Also, the front desk staff had no idea I was coming and did not know anything about meal vouchers. I got up early and arrived at 7:30 a.m. No one from Condor even showed up until 8:15 a.m. I finally got my ticket to Munich which was delayed another THREE HOURS to 2:15 p.m. Again, with no notice. I asked for my connecting flight info because I from Munich I was going to Rome. I was told that someone would be helping me with that once I landed in Germany. I was also told I would be able to file a claim for my meals once in Germany. When I debarked the plane in Germany there was an angry worker hurriedly yelling at us to get on the bus if our connecting flight was with Lufthansa, which mine was. I was not helped with filing a claim at all. I finally arrived in Rome and the airline had lost my luggage. So if you fly with condor expect the first two days of your vacation/travel plans to be ruined and expect three days for your luggage to get sent to you. I will never ever book a flight with Condor again. They ruined the first four days of my 10 day vacation."
Prós: "The staff on the flight was friendly. That was about it."
Contras: "The boarding staff were extremely poor. Totally disorganized - failed to explain the multiple lines, made everyone go through a separate line just to ask us if we'd give up our seats. Then had to move to another line to check our boarding passes and passports for the 4th time. Staff was extremely unhelpful and rude. Will not be flying condor again."
Contras: "Condor knew this flight would be delayed by at least 19 hours. They did not notify any passesngers ahead of them. On the contrary, 1.5 hours before takeoff we all received an email that everything was on time. after standing in line for 3 hours, we got a coupon for a hotel in Renton, that was extremely shabby and if poor standard. After calling condor directly in order to completely cancel my flight, as a 20 hour delay nullified the reason for my trip, I was told snarkily that there is nothing they can do, and I should contact the checking personnel. The checkin personnel had no access to computers and could also no help. Just terrible."
Prós: "Painless boarding, adequate albeit sometimes crowded lavatories."
Contras: "Very poor entertainment in economy without spending money on premium features. The last meal of the flight was served still frozen."
Prós: "The boarding is terrible"
Contras: "Food is good"
Prós: "Got Two seats to myself"
Contras: "Pay for movies and entertainment"
Contras: "My "lacto free" meals included cheese and custard. Not very dairy free."
Prós: "Friendly staff, good food and clear information."
Contras: "Hit in the knee by the flight attendants cart."
Prós: "The food was super! Seats were very comfortable with ample leg room, and I could hardly keep my eyes open throughout the flight. The crew was also attentive."
Contras: "Just that the only entertainment was a limited number of music radio channels with country and old school music. I mean no TV for premium economy?! Lufthansa's basic economy has got a TV and WiFi for long distance travels!"
Prós: "Plane was on time"
Contras: "We up graded to economy comfort on both to and back they charged card but apon checkin wefr seated economy had to dispute card. We're told they would transfer bag to connecting flt. Didn't most ever international company has free drinks no here and very limited selection Would think twice before ever bookends a long international Flt with CONDOR"
Contras: "Boarding was late due to airport staff not being available. Not enough legroom to be comfortable on a long haul flight. Baggage was lost."
Contras: "terrible food, confusing what's included the service price, most of all Customer service agents at the gate very ruth and not helpfull, delayed-not given time frame why or when the boarding will start, feels like you don't care about your customers satisfactions at all. Never will fly again on Condor Ailines!"
Prós: "Bottle of water in seat pocket for return flight"
Contras: "Paying to watch movies Flights delayed with no explanation given"
Prós: "The staff was accommodating when things went wrong"
Contras: "The seats are very small especially when people recline. The need to request special meals for allergies ahead of time was not clear and there are very few snacks of any substance to purchase. The check in process and security process at Frankfurt are one of the least efficient I've ever seen."
Prós: "appreciated the attentiveness"
Contras: "More options for movies. Perhaps newer listings. Only two kids movies."
Prós: "Entertainment was good and the flight was very smooth."
Contras: "Crew was very unorganized. Did not come to give food until an hour before we landed and we're rushing to pick up all the trays as we were landing. No vegetarian options even though I saw gluten free options the crew member would give me one even though I saw dozens on his trolly before he went back to retire that trolly and get the main meal. The young male crew member didn't know what he was doing and cause tension between the other crew members. Not a comfortable experience and the worst food I've had on a plane."
Prós: "I wrote my critique of the long flight under the short flight."
Prós: "The seats were surprisingly comfortable. The staff was pleasant."
Contras: "The food was 80's style pasta and everyone got the same. The entertainment system, even if you pay, is lacking in decent content."
Prós: "again very pleasant"
Contras: "too much insistence on paying for food and drink fees..."