Only one improvement needed. The boarding process was chaotic. After pre-boarding was completed, the entire remaining number of passengers (lots of them, big aircraft) were allowed to board without separating into logical groups or by row numbers. Slowed things down with crowded aisles, people trying to get by people trying to stow overhead luggage, getting situated, etc. Never had this happen in recent history on any other airline.
Prós: "Great crew. I had 3 seats for myself."
Contras: "Selection of music entertainment."
Prós: "The crew was super friendly and attentive. Best in flight service I have received in a long time."
Contras: "The plane doesn't have usb ports to charge the phones, and as there are no screens or anything else, make sure you bring your battery pack."
Prós: "flight itself"
Contras: "delayed departure EXTREMELY LATE LUGGAGE HANDLING IN BRUSSELS, more than 1 hour after arrival for SKI's to be delivered !!"
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Contras: "Flight was 90 minutes late."
Prós: "Crew was great. Peppy and kind."
Contras: "ORD ZRH seats extremely crowded. Wished for comfy Star Alliance seats for that flight which we did enjoy from ZRH BUD"
Prós: "Muy confortable, la amabilidad de los tripulantes"
Contras: "Seats too close when leaning back"
Prós: "Seat more comfortable than most economy seats with other airlines. Smiling, attentive cabin attendants. Good food. Easy to get to next flight. Seems a bit more spacious than other airlines."
Contras: "Free Wifi."
Contras: "Delayed flight and delayed layover"
Prós: "3 - 2 seat arrangement and lots of leg room. Excellent boarding."
Contras: "Bread of sandwich was dry."
Prós: "Very friendly and attentive crew. Clean plane."
Prós: "Food / movies"
Contras: "Comfort/ staff"
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Prós: "The crew were very friendly."
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "On time; smooth boarding process; lights dimmed for a reasonably long time."
Contras: "NO legroom on the Zurich to Dusseldorf flight."
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Contras: "very small seats"
Prós: "I was very pleased at the flight crew, the food and entertainment. We had a really fast connection in Zurich and our luggage made the connection, which was a big relief."
Prós: "Crew very courteous as usual"
Contras: "Lately all Swiss flights I have taken are late. This last one was 1 hour late. No more sandwich is offered, or even chips or peanuts. The only drink available for free was a glass of water! Not even a small bottle!! Bye bye Swiss service!"
Prós: "Loved the food, the comfort, the movies and the staff. They took EXCELLENT care of my bike, which I traveled with, and they we traveled safely to Switzerland!"
Contras: "Nothing. It was a quick and easy trip!"
Prós: "There were good entertainment options though I didn’t use them"
Contras: "Our flight was delayed 2.5 hours, during which we had boarded but were told we could not leave our seats even for the bathroom. We were offered a cup of water once during this delay which is inexcusable. (We were also woken up to serve dinner at 1am so that was incredibly inconvenient for an overnight flight) On top of that, I, as well as many others missed our connecting flight. Personally I missed my connection by 20 minutes, which seems a reasonable amount of time to hold a connecting flight with so many people from our flight on that next one. In missing by only 20 minutes, we have lost an entire day of our trip and are spending 9! hours in the airport today. There was no communication between flights clearly. Despite there being an earlier flight we could’ve been placed on after missing our connection - we did not get booked on this flight. I asked why and they just randomly placed people on random flights with no regard for when we showed at the desk. In this scenario, a first come first serve would have alleviated an absolutely awful experience. I will never fly Swiss Air again and will urge people I know to not fly this airline. The experience was extremely frustrating, the best response from an employee was “that’s all I can do for you” and I wish it on no one."
Prós: "Great food, snacks, and entertainment."
Contras: "Worst travel experience ever and I’ve traveled the world. Red eye flight delayed for 3 hours. Missed connection flight with not a lot of options. Waited for another 3 hours to get rebooked and have to stay at Zurich overnight and only to find our checked luggage is no where to be seen. First and LAST time we fly Swiss Air!!!"
Prós: "Friendly staff"
Contras: "Seats were horribly uncomfortable"
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Contras: "I am a frequent flyer from HK to Western Europe and it’s a problem transversal to the majority of the airlines. Service quality drops significantly when coming to Asia. Flights to Europe provide exceptional service."
Prós: "Crew was nice."
Contras: "Cabin is old and needs updating. For the cost of the ticket, I expected better entertainment, more room, and better food."
Prós: "It reminds me of school dinners"
Contras: "Bland, over cooked No thought into the presentation or flavour"
Contras: "Ok, old plane."
Prós: "typical Swiss quality"
Contras: "Delay. Missed train connection. Business class went to row 15 To then leave it empty"
Prós: "Great service"
Contras: "Super slow boarding. Long lines at check in"
Prós: "Great Food and very pleasant personnel."
Contras: "Choices of music and movies."
Prós: "The crew was very friendly and attentive. I was impressed at the amount of food we received through out the flight. My family and I enjoyed our flight with Swiss airlines and will definitely use them next time we travel."
Prós: "Loved the crew and movie options, the hydrating must in the bathroom was awesome!"
Contras: "I wish the seats were more comfortable"
Contras: "O voo atrasou mais de uma hora, sem nenhuma justificativa"
Prós: "Very pleasant flight, excellent take off, didn't feel a thing. The crew was friendly and helpful."
Prós: "Relaxed check-in"
The seat back entertainment screen didn’t work at my seat. Staff was great.
The plane was hot. my seatbelt was too small; of the 4 planes we were on on this trip, this was the only belt I had a problem with. The in-flight entertainment screen was not responsive so it was stuck on one movie the entire flight. This experience was very much unlike any other Delta experience.
Airport experience is exhausting. Extremely long lines for check-in and then even longer lines at TSA. Hand sanitizer stations are almost all empty and in the mens room, people are crowding together to get soap from one dispenser that has just a bit left... flight was no better than Southwest Airlines, and it took over an hour for the bags to start coming out. Delta bag claim attendant just said, "I don't know what's going on with them, just wait a bit longer".
As with the outbound flight, this return flight was not full - maybe 40-50%. As they started boarding they announced they located a few people the help with 'load a balance' of the aircraft. What they had done was to compress all passengers in the middle of the plane leaving no space between anyone. It is difficult to understand why everyone is required to wear Masks, then relocated to remove all space between passengers, when there was ample room to allow everyone to be seated with space between.
Great service during the pandemic.
As a silver medallion I don’t know how to request upgrade and when I call delta I have been on hold 3 times for over 2 hours each and can’t reach anyone.
Pilots found a smooth flight path! Wowza!!
Prós: "We flew from Anchorage to Boston via Seattle. If there had not been a delay in Anchorage, the flight would have been excellent. However, there was a mechanical problem earlier in the day with a plane to Cincinnati. Our flight was scheduled to leave Anchorage at 4pm, but Delta decided to take our pane from us and use it as a substitute for the original but nonfunctional Cincinatti plane. A ridiculous decision. The Cincinnati people already had missed all their connections, but now all the Seattle people missed theirs as well. When we finally got to Seattle 3 hours late (just before midnight), the desk agent said that Delta had no hotel rooms for us and also no hotel vouchers. We thus had to find a room and pay for it on our own. The next day, we had been rescheduled to Detroit and then on another flight from there to Boston. The flight to Detroit arrived nearly 30 minutes late, and we just barely made our connection. Had we missed it, we would have had to spend that night in Detroit. Delta did its best to keep the two of us together. On the Seattle-Detroit flight we were on opposite sides of the aisle in the same row, but that was in a row right behind a bulkhead, making it easy for us to walk over to each other. On the Detroit-Boston flight we were next to each other. Both flights were completely full, so Delta must have made some effort to keep us together as well as possible."
Contras: "Delta should not have made the dumb decision to take the Seattle-bound plane and use it as a substitute for the malfunctioning Cincinnati plane. Delta should have provided accommodations for the stranded travelers once they arrived in Seattle."
Prós: "The crew members were nice and didn't bother while sleep when giving out snacks & drinks (I've had this done to me before, annoying). Plane was comfortable because it wasn't packed, so was able to have a seat empty in-between me. The entertainment offered was really good, the connecting to the Go-inflight WiFi was a bit difficult, but no biggie."
Contras: "THE DELTA TERMINAL AT HARTSFIELD AIRPORT, ATLANTA, IS DIS-ORGANIZED!!!! THERE WAS NO ONE GIVING PROPER INSTRUCTIONS FOR DROPPING BAGS OFF, PEOPLE WERE EVERYWHERE IN EVERY KIND OF MADE LINE!!! ALMOST 30 - 40 MINUTES OF WASTED TIME, THIS AND THE SLOWEST TSA PROCESS CAUSED MANY TO PROBABLY MISS THEIR FLIGHTS, INCLUDING ME (THANKFULLY MY FLIGHT WOUND UP BEING 3HS DELAYED - THAT'S NEXT). DELTA SHOULD INFORM TRAVELERS ABOUT TIMES WITH THEIR BAG DROP AND TSA!!! 3HRS TO GET A SMALL PART THAT ONLY TAKES 2 MINUTES TO FIX, I'M VERY GRATEFUL IT WAS FOUND WHILE ON THE GROUND, BUT AFTER 1 AND HALS HOURS COULDN'T WE HAVE JUST CHANGED PLANES!?!?! I WAS SUPPOSED TO BE HOME AFTER 10A, WASN'T UNTIL ALMOST 2P.."
Contras: "Crew was abrasive and put off by people asking for service. Monitors had to be rebooted 3 times. Ran out of water and snacks."
Prós: "Crew is amazing and friendly"
Prós: "Super comfortable and inflight entertainment was amazing"
Contras: "O espaço entre as poltronas"
Prós: "Da tripulação e entretenimento"
Contras: "Conforto. Espaço entre os bancos muito pequeno em todos os sentidos. Comida. Nada incluso em mais de 4 horas de voo , apenas snacks e no horário de almoço."
Prós: "A tripulação super atenciosa e disposta a ajudar"
Contras: "Aeronave muito pequena e desconfortável"
Contras: "Space on airplanes"
Prós: "Foi tudo ótimo, atendimento, embarque rápido, entretenimento, comida boa."
Contras: "Só para dormir e sempre desconfortável."
Contras: "Meu voo atrasou e acabei perdendo a minha conexão."
Prós: "Comida e entretenimento."
Contras: "Conforto. Pouco espaço para as pernas, voos domésticos são mais confortáveis do que esse voo internacional."
Prós: "As refeições, entretenimento e cordialidade"
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal"
Prós: "A comida, o entretenimento, pontualidade."
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal."
Contras: "Flight into Seattle delayed, flight out of Seattle to Minneapolis delayed flights out of Minneapolis to Bismarck delayed. Ran from gate F to gate c24 arrived at 10:23 p.m. Slight to the park at 10:25 p.m. and they closed the door on me as I was running up there. Ran across the entire terminal to get there and they would not let me on. Last Flight of the night to Bismarck. Missed my uncle's 90th birthday party. Would not give me food voucher. Delta gate agent told me she would lose her job if she did not close the doors 8 minutes prior. However the Minneapolis flight waited for 15 minutes for people to board that plane. How does that compute? Why would they not wait 3 minutes for me rather than pay the money to put me up in a hotel?"
Contras: "Miniature candy bars are not sufficient for an hour and a half flight."
Prós: "On time"
Contras: "Flight attendants not friendly"
Prós: "Food was so good. Crew was also very nice."
Prós: "avião antigo mas confortável. serviço de jantar razoável."
Contras: "embarque confuso. a Delta resolveu me separar da minha esposa, em um voo de 10 horas, colocando-nos em assentos “separados” pelo corredor SEM RESPEITAR A ESCOLHA PREVIA DE ASSENTOS."
Prós: "embarque rápido. avião moderno."
Contras: "Atraso de mais se 6h."
Prós: "Crew was good. Food was good."
Contras: "Plane was delayed for an hour. Legroom in economy was tight."
Prós: "Every one but the gate agent at Detroit going to Seattle at 7:40 loading time on 4-11-19. She was mean and curt and would not get my seat corrected I had to sprint for at least a mile to even make it. We landed the same time they were boarding"
Contras: "The attendants on the Detroit to Seattle flight suggested I go talk to the gate agent to get my seat corrected. They said the flight was not full. So I did. To be greeted again by the mean agent you told me to take my rear and get it on the plane that the attendants didn’t know anything"
Contras: "Poltronas, conforto... um verdadeiro pesadelo, não dá pra descansar ou dormir."
Prós: "Embarque no horario"
Prós: "Good service"
Contras: "Video system locked up at my seat"
Prós: "Da rapidez o voo de Vancouver a Seattle durou 35 minutos..."
Contras: "Ter um avião mais confortável. Esse era péssimo minha cadeira estava com o braço esquerdo quebrado... Não reclinava a cadeira... Uma lástima!!!"
Prós: "Crew and generous pours of wine"
Contras: "The food was at best edible"
Contras: "Embarque foi sendo adiado de meia em meia hora, sem previsão real de quando iríamos embarcar. No final, o voo acabou sendo adiado em 3 horas."
Contras: "Tripulação pouco cordial. Comida regular. Café da manhã bem medíocre. Assentos muito desconfortáveis e apertados. Sistema de entretenimento travando continuamente."
Prós: "Sinceramente, nada de positivo que tenha se destacado"
Contras: "O tripulante ficou falando mal do Brasil para mim quando chegamos, o café da manhã foi uma piada."
Contras: "Foi um pesadelo. A Delta jogava a culpa na Gol que jogava para a Decolar. Isto de meia noite até as 3 da manhã no aeroporto do Galeão. Só consegui ser realocada em outro vôo da Gol para os Estados Unidos no dia seguinte, Tive que sair do aeroporto SantosDumond no Rio para Brasília em 19/dez à noite para só pegar outro voo no dia 20//dez pela manhã. Todas as despesas de hotel, alimentação e transporte em Brasília foram custeadas por mim. Não recomendo comprar passagens internacionais pela Decolar.com. Principalmente se houver mais de uma cia aérea envolvida na mesma viagem"
Prós: "vôo aterrissou em W.DC 25 minutos antes do horário fixado pela companhia. Excelente"
Prós: "Atendimento do balcão no embarque, qualidade dos serviços de bordo e as malas terem chegando corretamente. Muita pontualidade de horário."
Prós: "The flight left on time and arrived on time, crew was pleasant and helpful."
Contras: "I am over 6 foot so comfort for me isn’t possible. It was an older aircraft so the seat monitor was of the older version but it did work and helped to pass the time while I was in my no leg room seat! I am NOT over weight! With turbulence there was only one opportunity for inflight beverage service."
Prós: "Good snacks. Nice crew. Nice seats."
Contras: "Pay WiFi? JetBlue does it for free.."
Prós: "Boarded and left JFK on time and arrived 15 minutes early to Seattle. Love DELTA."
Prós: "Voo saiu no horário e chegou 20 min antes do previsto"
Contras: "A falta de espaço e conforto acentua-se cada vez mais!!!"
Prós: "The nice staff and entertainment options."
Contras: "I usually fly delta and have a great experience - unfortunately my flight from Detroit to Seattle was not. To start off, i was flying with two other people and we were not able to get seats together, and the whole seating process with delta is really difficult even when I had called weeks in advance to see if they could try and seat us together. I understand with main cabin tickets you can only choose your seat as you check in, but it would be nice to be able to request seating with a person/group you are flying with. I was placed in the very back row of a busy flight, and noticed that the horrible smell from the bathrooms which made it unpleasant. As said above, I normally have a pleasant experience.. but being a delta sky member I feel as though i do not really receive any differences as to a non-member. I hope this review helps for the next customers! Thank you."
Prós: "Tripulaçao de cabine jovem e atenciosa."
Contras: "Atraso de 1h na saída. Delta deve prover meios facilitados para rearranjar conexões perdidas, mesmo c outras companhias n parceiras."
Prós: "Entertainment on the flight was fantastic."
Contras: "Delta really struggles with trying to get everyone in the plane in an orderly fashion. Window seats must climb over all of the aisle passengers that got on before."
Prós: "Staff were polite"
Contras: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Prós: "Absence of food"
Contras: "In flight service"
Prós: "Everything perfect and arrive to destination on perfect time."
Contras: "All positive."
Contras: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Prós: "Flight was on time."
Contras: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Prós: "The crew tried to be helpful but were equally frustrated with the ground crew."
Contras: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Prós: "Usual faultless KLM experience"
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Contras: "Tudo tem que ser melhorado"
Prós: "very nice crew"
Contras: "my bagfage was lost"
Prós: "Newer plane, crew was amazing, seats were adjustable"
Contras: "KLM crew exceed our expectations"
Contras: "I congratulate the KLM crew!"
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Food and service"
Contras: "Working wifi would be good. Better A/C. More comfortable seats"
Prós: "Refeições de alto nível"
Prós: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Prós: "Friendly crew"
Contras: "Can’t think of anything"
Prós: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Contras: "Food quality was not so good."
Contras: "Staff rude and short"
Prós: "the drinks"
Contras: "seat reservation. having to pay for luggage...."
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Prós: "Filmes à disposição"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "Being fed was amazing and watching free TV was great!"
Contras: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Prós: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Prós: "Boarding agent extra effort to improve my seating!"
Contras: "Food amount less than expected."
Contras: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Contras: "Ter que caminhar muito no chegada ao Galeão"
Prós: "Restrooms clean, decent food and drink, nice cabin crew."
Contras: "No complaints"
Prós: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Prós: "Good flight, arriving well on time."
Prós: "Nice flight ...was comfortable travel ...good food.Thanks"
Contras: "No such things"
Prós: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Contras: "Can't think of anything."
Contras: "Do conforto no banco do meio da fileira de 3(três) pessoas"
Prós: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Contras: "there was no lounge close to our departure gate"
Prós: "The crew were hardworking, responsive, conscientious and friendly"
Contras: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Prós: "Food was just fine, movie selection very good"
Contras: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Contras: "Nenhuma atenção aos intolerantes à lactose. Muito má política. 4 voos 4 refeições com queijo... Até a SwissAir oferece alternativa..."
Contras: "Não estão atentos à intolerância à lactose... muito mau neste ponto."
Prós: "Atendimento e alimentação"
Contras: "Nada a mencionar"
Prós: "Friendly staff"
Contras: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Excelente voo e o avião muito limpo.
Prós: "Aer Lingus crew are great. Probably some of the nicest people in the world. Lightly loaded so boarding was quick and staff were lenient about cabin baggage."
Contras: "My 757 is among the oldest aircraft in service, and it shows. Noisy and every surface is well worn. Seats are substandard in the industry for a long flight. Granted the flight was lightly filled, so that made it a bit nicer."
Contras: "Headphone jack still requires an adapter. Free headphones are very uncomfortable and don’t sound great. Just give out free adapters or change the jacks please. Announcements were super loud in the headphones."
Contras: "The person next to me was x and overflowing onto my area and leaning on me through the flight"
Prós: "Captain gave some nice hotspots to look out for as clear day."
Contras: "Standing for ages before boarding and in plane. Very basic and couldn't print boarding pass before travel. Seemed like a glitch with Aerlingus and I phoned but said they would forward to technical dept. No one got back to me. This caused unnecessary stress due to connections."
Contras: "The flight attendants were not helpful or attentive. A nine plus hour flight and they offered drinks once, picked up garbage once and when we tried to give them garbage before landing, told us to put it in the seat pocket or toss on the floor! It looked like the plane had been trashed when we exited"
Contras: "Flight delayed, lost our luggage, broke our stroller"
Prós: "The price."
Contras: "You have to pay for confirmed seats, and the seats are uncomfortable. No free beer or wine on international flight and the ticketing in Dublin was SUPER slow!"
Contras: "Reclining seats"
Contras: "Would have been excellent but it was 30mins late"
Prós: "Generally a smooth experience."
Contras: "The seats are too close together. Charging for drinks is out of character for a good airline. Go back to free non-alcoholic drinks."
Prós: "Great crew and food! Loved the comfort."
Contras: "The selection of movies could be better. There wasn't a lot to choose from."
Contras: "Falta de criterio na obrigatoriedade de enviar malas para o porão que é absurda e inaceitável"
Contras: "Flight was good. Kayak service terriible. First time user and I’ll never use it again. Who wants to deal with a third third part. Information was not translated properly and resulted in my wife and I on separate flight."
Prós: "seats were uncomfortable and why dont the armrests go fully up? it made sleeping difficult"
Prós: "Friendly and helpful crew. We were served drinks and food. I liked that the flight attendants requested everyone put their seats in the upright position anytime food was served so that the person sitting behind you had space to eat."
Contras: "Seats were uncomfortable (in all fairness, most airplane seats are uncomfortable!)."
Prós: "Staff were great both to and from our vacation spot. This was my first time flying Aer Lingus and I was more than satisfied with the experience."
Contras: "Seats are always a little cramped when flying coach but that's in the plane design not to do with flight service."
Prós: "The entertainment"
Contras: "The seats are uncomfortable for a long flight Someone kept fidgeting behind me"
Prós: "Very kind, knowledgeable personnel!"
Prós: "The flight itself was great"
Contras: "The lines to get on the plane were insane. We waited for over an hour to check our bags because the kiosks weren’t working. Our luggage gate closed at 1115 and they waited until 1130 to call us out of the line because it was last call. Then they proceeded to tell us that our luggage may not make it because we didn’t push people out of the way and throw down grandmas? Unorganized."
Prós: "The seating was comfortable"
Contras: "The fact you even had to pay for coffee is absurd . There also should be some in flight entertainment"
Prós: "Non stop service to Seattle; going through US Customs in Dublin."
Prós: "Crew were efficient and courteous. Food was tasty."
Contras: "Seat in front of me was broken and leaned back too far. Audio plug wouldn’t accept two prong headset. Video screen was nonfunctional on flight to Dublin."
Contras: "For some reason I am not sure of the flight was late taking off. I think the plane may have been delayed before arriving in Dublin."
Prós: "Once airborne the flight was quite enjoyable. Crew were all nice."
Contras: "Flight from Dublin to Seattle was a bit late getting off the ground. First flight from Lisbon to Dublin was on time"
Prós: "Staff was friendly."
Contras: "Plane was dirty – they didn't clean up before boarding our plane, so lots of dirty cups strewn about from previous passengers, etc. Not boarding by groups made boarding suuuuper slow."
Prós: "Boarding was good....overhead room for carry-ons probably due to a less than full flight. The entertainment was varied, current movies, and wide selection of music. The crew was as efficient as possible and accommodating. However, we all have learned not to expect much."
Contras: "Comfort is lacking as is the case with jammed seating on all planes these days. It would be nice to be able to recline the seat, but since I resent it being done to me, I do not do it either out of respect for the passenger behind me."
Contras: "Boarding and deplaning"
Prós: "do voo em si muito tranquilo..a comida e o atendimento"
Contras: "não consegui acessar os filmes..."
Prós: "Atendimento gentil da tripulação"
Contras: "atraso no voo"
Contras: "Boarding process in Dublin was long"
Contras: "Can't get assigned seat all at once for both Lisbon to Dublin and for Dublin to LAX."
Prós: "Friendly staff"
Contras: "Everything else! No entertainment. Charged you for everything! Water! Coffee which was instant, not even brewed. Plane was older than dirt. Worn interior."
Contras: "Tight plane. Curry? Really? Couldn't get boarding pass for partner airline until I got to the airport. Never again! Amateurish airline. Directions from staff made us go through security again."
Contras: "Limpeza um pouco aquém.."
Contras: "Too cold on the plane"
Prós: "Check-in was quick and easy. The plane was on time."
Contras: "The seating was cramped. The video screen did not work and after rebooting the selections were poor. I would have enjoyed a current live steam news program."
Prós: "Atraso no voo é comida ruim"
Prós: "Not much paid for prority boarding but we were bussed to the flight in Faro and this made prority boarding nul and voidboarding"
Contras: "Seats very uncomfortable with very little padding. I'm glad I went to seat guru.com prior to my flight so I could bring a seat cushion!"
Prós: "Good flight"
Contras: "What I didn't like on the transatlantic flight was not available on the Venice flight."
Contras: "First of all, they were not able to locate my reservations even after I showed them the e ticket. I had to be on call with Etihad for 1 hour to figure out my reservation. I had a small 7-year-old son with me and we were at the airport from one day. Since my other flight got cancelled I ended up boarding taking Etihad. I was first in the line at the check-in counter and ended up boarding at the end with all the hassle. I requested the vegetarian food twice and confirmed it while the reservation, but still didn't get the food. My son and myself were hungry for few hours. The crew was not very supportive to accommodate any food."
Contras: "- disorganized flight info from the moment it's booked. Was under the impression i was paying for a British airline flight, not Aer Lingus - feels like a budget airline at a premium price - broken everything from chair to very poor seat design and situating, bathroom door was broken and was exposed to the toilet the whole flight -flight attendant service and attitude was beyond lousy. - never will i book from kayak or webjet every again."
Prós: "The food was quite delicious. I liked the movie selections."
Contras: "Getting stuck in Detroit, failure to communicate, no food or water when we had waited on the tarmac over two hours in Detroit. Still no entertainment but air came back at hour three, then at 3.5 hours being told we are stuck in Detroit. Lost luggage, all a mess. Completely. No help to rebook, so I stayed in Detroit and got to the airport early the next morning and paid my own way to Omaha, through Chicago. Again, no help from the Aer Lingus hotline (tried/on hold for 2.5 hours with no human service) or the United desk."
Prós: "Great food."
Contras: "Limited leg room."
Prós: "Very helpful and exceptional in flight staff. Ground crew helped us through customs very quickly and made flight transfer very easy."
Contras: "They lost one of our two bags and were completely unapologetic about it. We had to cancel our car rental, the location we were planning to drive to where we had a reservation and get a hotel near the airport to wait for them to figure out where in the world the bag is."
Prós: "Crew was great very attentive"
Contras: "My monitor kept restarting or would freeze"
Se puder dispor de alguma grana, pague pelas poltronas em duplas, se estiver acompanhado é o melhor, para evitar o estresse de levantar para um banheiro no meio da madrugada
4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore
Prós: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Contras: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."
Prós: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Contras: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Contras: "Delay in take off 45 min!!!!"
Contras: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
Contras: "Flight was delayed"
Contras: "Seats were too close together."
Contras: "Seat angle adjustment was not the most comfortable for sleeping."
Contras: "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."
Prós: "Tripulação excelente."
Prós: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Contras: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."
Contras: "Baggage check in was stressful"
Contras: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Contras: "Not to be late ,and not to loose my luggege"
Prós: "Flight was in time"
Contras: "Check in process running smoothly and better announcement of gate change"
Prós: "Genial ! Comissários fantásticos ! Alegres e educados ! Parabéns ! Comida nota 10."
Contras: "Nunca havia visto um time de comissários tão educados , prestativos , felizes e que tornam a viagem uma excelente experiência ! Parabéns !"
Prós: "Do conforto, comida e os atendentes muito educados."
Contras: "A falta de creme para as mãos na necessaire, ou ao menos no lavatório. As mãos ressecam muito em voos longos."
Prós: "Everything! It was a wonderful experience."
Prós: "Intranet wifi meant I could watch entertainment on my iPad"
Contras: "Seats are very uncomfortable"
Prós: "FA kept bumping into my seat waking me up"
Contras: "Return the 777 to 9 across"
Prós: "Didn’t like the sandwich offered"
Contras: "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"
Prós: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Contras: "I didn't really use the in flight entertainment - the usual movies, tv etc"
Contras: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"
Prós: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Contras: "Check in process was easy. The flight attendants are all very helpful and kind."
Contras: "Tiny uncomfortable seats."
Prós: ". Budget airline with no legroom or extras"
Contras: "See above. Nothing specific to like."
Prós: "I liked the food, the crew, the service"
Contras: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
Contras: "I don’t know why they keep making boarding with stairs and bus."
Prós: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"
Prós: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Prós: "Cordialidade da tripulação."
Contras: "Assentos demasiadamente inconfortaveis para um vôo de longa duração. Comida de baixa qualidade."
Prós: "Plus seat was good. On board crew was nice."
Contras: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
Prós: "Super fast boarding and smooth takeoff"
Prós: "Os assentos e a organização da tripulação são ótimos."
Contras: "Não há entretenimento, então recomendo apenas voos curtos."
Prós: "Efficient on and off Staff polite and helpful"
Contras: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
Prós: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Contras: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Contras: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"
Prós: "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
Contras: "2 hours delayed..."
Prós: "Atendimento muito bom, todos simpáticos, voo tranquilo"