Avaliações de hóspedes
Avaliação geral
8,9 Excelente
Baseado em 83 avaliações
Global
9,0
Limpeza
8,9
Conforto
8,9
Recolha/Entrega
8,9
Preço/Qualidade
8,7
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Avaliação e diretório de aluguer de automóveis em Seattle
Locais de aluguer
╳
Advantage
Locais de aluguer em Seattle
SEATTLE-TACOMA INTERNATIONAL AIRPORT
(800) 777-5500
Alamo
Alamo avaliações
Locais de aluguer
╳
Alamo
Locais de aluguer em Seattle
1601 3rd Ave
+1 888 826 6893
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
10,0
Nice cars for good value
Prós: I reserved an economy car for a week and was given a Kia Soul which was very roomy, fun to drive, and, at under 14', still qualified for the lower Seattle ferry fare. All staff were friendly, efficient, and really responded to my needs. Convenient downtown location. Easy in/out of the parking garage.
Contras: The only negative was the hard water spots on the windows.
avaliação de
-
10,0
Fantastic
Prós: Service was fast efficient Lady helping friendly Car ready clean Give A+
avaliação de
-
7,2
Prós: Drop off was easy and in a good location
avaliação de
-
10,0
Fast service in an easy location
Prós: The person at the desk who checked me out was prompt and very courteous. Pick up took maybe 15 minutes total from when I walked in the door to when I drove off the lot. Drop off was equally as fast.
Contras: The car didn't have cruise control, but I didn't think to check on that before I rented it.
avaliação de
-
10,0
flight was canceled
Prós: My return flight was canceled and rescheduled 8 hours later, with a 2 minute phone call Alamo was very nice and extended my rental because of when I picked it up it was even at no charge. Also the girl at the drop off was super courteous and helpful strange how someone doing a good job has become increasingly rare.
Contras: Directions to return car to SeaTac could be a bit more clear and maybe a note as to where gas stations are to eliminate driving around the area to fill it up.
avaliação de
-
5,2
they mixed up my license number
Contras: they gave me a hard time when I dropped off the car in Portland because the rental place in Seattle messed up putting in my driver's license number. something about the same license number across two different states. bottom line - I don't care, it was your mistake, don't drag me into the office while you try to figure out what went wrong, I've been on the road all day, let me get to my destination. If something is wrong, you have a credit card on file and can contact me later. To be fair, the manager was good, and the initial contact who took the car when we pulled up was good. the "middle level" person at the desk was looking at me like I was some kind of criminal. They gave me all the wrong information on the sheet in Seattle, and attempted to charge me extra (the wrong person's car rental info). Also, picking up took a while, and they seemed unsure of which car to give me. I booked a rental car online, paid for it, it should be done and dusted, hand me the keys and walk away.
avaliação de
-
4,0
Charged extra for less
Contras: I am from Houston and due to Huirricane Harvey had to drastically change my trip around. Evryone worked with me as far as Airlines and hotels. I paid $264 up front for 8 days. I had to shorten this rental to only 5 days. They wanted to charge me $1,099. After explaingin the situation they di bring down the fee, but I still had to pay an extra 33 dollars. Which still makes no sense to me whatsoever. I will never use Alamo.
avaliação de
-
10,0
Prós: Friendly people, reliable, and honest price wise.
avaliação de
-
10,0
Everything went smoothly
Prós: I liked the car, pick up and drop off were effortless, the price was reasonable, car did what I wanted.
Contras: The traffic in Seattle
avaliação de
-
2,0
Portland PDX Alamo - Unhappiest Place On Earth
Prós: 2017 Toyota Camry
Contras: The management was rude and dismissive. A snag in our rental reservation had them telling us "good luck" an escorting us away stranded in Portland essentially canceling our family visit to central Oregon and road trip back to Seattle. The "assistant manager" felt like handing us his business card and saying he would pass along our frustrations to the corporate channel while attempting to walk us back to the airport shuttle was more appropriate than stepping behind a counter and even touching a computer to look at our reservation. Calling the 1 800 customer service number connected us with someone who actually cared and walked us through picking up our rental but PDX staff continued to be a nightmare. Overall, completely rearranged our trip with zero remorse and nearly doubled the cost. Will not be recommending to anyone after being treated so poorly by people that should be customer service representatives.
avaliação de
-
5,2
efficient pickup/dropoff but dirty car
Prós: drop off at YVR very efficient
Contras: car was not clean
avaliação de
-
10,0
Loved it!
Prós: Our car was very comfy, great on gas and the service staff were great.
Contras: No need to upgrade or get any bells and whistles the way the staff may try and sell you on
avaliação de
-
10,0
Nice cars for good value
Prós: I reserved an economy car for a week and was given a Kia Soul which was very roomy, fun to drive, and, at under 14', still qualified for the lower Seattle ferry fare. All staff were friendly, efficient, and really responded to my needs. Convenient downtown location. Easy in/out of the parking garage.
Contras: The only negative was the hard water spots on the windows.
avaliação de
-
10,0
Fantastic
Prós: Service was fast efficient Lady helping friendly Car ready clean Give A+
avaliação de
-
10,0
Fast service in an easy location
Prós: The person at the desk who checked me out was prompt and very courteous. Pick up took maybe 15 minutes total from when I walked in the door to when I drove off the lot. Drop off was equally as fast.
Contras: The car didn't have cruise control, but I didn't think to check on that before I rented it.
avaliação de
-
10,0
flight was canceled
Prós: My return flight was canceled and rescheduled 8 hours later, with a 2 minute phone call Alamo was very nice and extended my rental because of when I picked it up it was even at no charge. Also the girl at the drop off was super courteous and helpful strange how someone doing a good job has become increasingly rare.
Contras: Directions to return car to SeaTac could be a bit more clear and maybe a note as to where gas stations are to eliminate driving around the area to fill it up.
avaliação de
-
10,0
Prós: Friendly people, reliable, and honest price wise.
avaliação de
-
10,0
Everything went smoothly
Prós: I liked the car, pick up and drop off were effortless, the price was reasonable, car did what I wanted.
Contras: The traffic in Seattle
avaliação de
-
10,0
Loved it!
Prós: Our car was very comfy, great on gas and the service staff were great.
Contras: No need to upgrade or get any bells and whistles the way the staff may try and sell you on
avaliação de
-
5,2
they mixed up my license number
Contras: they gave me a hard time when I dropped off the car in Portland because the rental place in Seattle messed up putting in my driver's license number. something about the same license number across two different states. bottom line - I don't care, it was your mistake, don't drag me into the office while you try to figure out what went wrong, I've been on the road all day, let me get to my destination. If something is wrong, you have a credit card on file and can contact me later. To be fair, the manager was good, and the initial contact who took the car when we pulled up was good. the "middle level" person at the desk was looking at me like I was some kind of criminal. They gave me all the wrong information on the sheet in Seattle, and attempted to charge me extra (the wrong person's car rental info). Also, picking up took a while, and they seemed unsure of which car to give me. I booked a rental car online, paid for it, it should be done and dusted, hand me the keys and walk away.
avaliação de
-
4,0
Charged extra for less
Contras: I am from Houston and due to Huirricane Harvey had to drastically change my trip around. Evryone worked with me as far as Airlines and hotels. I paid $264 up front for 8 days. I had to shorten this rental to only 5 days. They wanted to charge me $1,099. After explaingin the situation they di bring down the fee, but I still had to pay an extra 33 dollars. Which still makes no sense to me whatsoever. I will never use Alamo.
avaliação de
-
2,0
Portland PDX Alamo - Unhappiest Place On Earth
Prós: 2017 Toyota Camry
Contras: The management was rude and dismissive. A snag in our rental reservation had them telling us "good luck" an escorting us away stranded in Portland essentially canceling our family visit to central Oregon and road trip back to Seattle. The "assistant manager" felt like handing us his business card and saying he would pass along our frustrations to the corporate channel while attempting to walk us back to the airport shuttle was more appropriate than stepping behind a counter and even touching a computer to look at our reservation. Calling the 1 800 customer service number connected us with someone who actually cared and walked us through picking up our rental but PDX staff continued to be a nightmare. Overall, completely rearranged our trip with zero remorse and nearly doubled the cost. Will not be recommending to anyone after being treated so poorly by people that should be customer service representatives.
avaliação de
-
5,2
efficient pickup/dropoff but dirty car
Prós: drop off at YVR very efficient
Contras: car was not clean
avaliação de
Avis
Avis avaliações
Locais de aluguer
╳
Avis
Locais de aluguer em Seattle
100 4th Avenue North, Suite 150
+1 206 441 5668
1011 Pike Street
+1 206 223 3499
1919 5th Avenue
+1 206 448 1700
2724 4th Avenue South
+1 206 682 7029
3150 South 160th Street
+1 206 433 5231
6000 Roosevelt Way Northeast
+1 206 517 5415
Avaliações de hóspedes
Avaliação geral
7,4 Bom
Baseado em 50 avaliações
Global
7,4
Limpeza
7,9
Conforto
7,6
Recolha/Entrega
7,2
Preço/Qualidade
7,2
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
6,8
Contras: Return to Vancouver where we were questioned about a "spot" on the fender and asked about a "clean ticket" that was to be issued from SeaTac pickup.....because SeaTac did not do this, we had to wait in line at Avis, Vancouver for over 40 minutes just to get a reprinted close ticket!!!!! Waste of time!!!! The car while it drove well was uncomfortable to sit for any long period more than 1 hour and we drove around Washington State and into British Columbia....buy some Fords please.
avaliação de
-
5,2
Contras: Couldn't get the car I had originally picked,due to the ECLIPSE and very high request for compact cars so I had to pick a car from an available upgrade system.
avaliação de
-
7,2
Contras: it always winding up costing considerably more than estimates. Also when there are lots of people in line at the airport to rent the car and many empty service desks, it is aggravating.
avaliação de
-
2,0
Contras: charged my account 1400$ for the hold charge of the rental. which screwed up my finances for my vacation. and there response was "there is nothing we can do and we don't offer compensation for this matter, it is not our fault the bank took that much." well who told them how much to take? never got an answer.
avaliação de
-
8,0
Needs more staff
Prós: Great car. Glad the provided explanation about tolls.
Contras: Picking up the care took close to an hour because the line was long and there were not enough people on staff to move through it quickly. I also tried calling the drop off location a few times to see if a slight extension was acceptable, but no one ever answered the phone.
avaliação de
-
5,6
Suggestions
Prós: Nice staff and clean area ..
Contras: Car rental terminal is a bit far from the airport terminal which have to take shuttle bus to the terminal ... it takes a little bit more time before you need to get in to the terminal
avaliação de
-
10,0
Prós: Ease of pickup
avaliação de
-
5,6
Prós: Ability to return the car to a different location than initially reserved
Contras: "Premium" didn't seem to be an actual category when I arrived to pick up my rental. I was asked how many were in my group and then offered a camaro. When I asked for a four door sedan I was told a charger was expected within 2 hours. I chose an SUV which was okay but not what I reserved. The description of a premium car was a Chrysler 300 or similar when I booked. It was clear this was not an option when I arrived.
avaliação de
-
10,0
Friendly service
Prós: I appreciated the desk agent who assisted me with my rental (Felisha). She was quick, efficient and friendly - which is a huge change from experiences I've had with other rental companies who are typically staring at their computer, and unfriendly. This was my first Avis rental from SeaTac & I will definitely rent from them again.
avaliação de
-
8,4
Prós: Perfect size and great has mileage plus customer service did handle early issue well
Contras: Initial vehicle given was faulty and had to wait for replacement
avaliação de
-
2,0
Prós: I reserved a car, according Avis description, "4 doors and 5 passengers". In Seattle I was given a Smart-2 door and 2 seats car. After I asked for a car with a back seat, I was told it is my fault- "next time you should reserve a bigger car!". Took an argument to get a car with a back seat. Maybe I should have had my kids going in the trunk?
avaliação de
-
10,0
Prós: Fast service
avaliação de
-
10,0
Prós: Ease of pickup
avaliação de
-
10,0
Friendly service
Prós: I appreciated the desk agent who assisted me with my rental (Felisha). She was quick, efficient and friendly - which is a huge change from experiences I've had with other rental companies who are typically staring at their computer, and unfriendly. This was my first Avis rental from SeaTac & I will definitely rent from them again.
avaliação de
-
10,0
Prós: Fast service
avaliação de
-
6,8
Contras: Return to Vancouver where we were questioned about a "spot" on the fender and asked about a "clean ticket" that was to be issued from SeaTac pickup.....because SeaTac did not do this, we had to wait in line at Avis, Vancouver for over 40 minutes just to get a reprinted close ticket!!!!! Waste of time!!!! The car while it drove well was uncomfortable to sit for any long period more than 1 hour and we drove around Washington State and into British Columbia....buy some Fords please.
avaliação de
-
7,2
Contras: it always winding up costing considerably more than estimates. Also when there are lots of people in line at the airport to rent the car and many empty service desks, it is aggravating.
avaliação de
-
8,0
Needs more staff
Prós: Great car. Glad the provided explanation about tolls.
Contras: Picking up the care took close to an hour because the line was long and there were not enough people on staff to move through it quickly. I also tried calling the drop off location a few times to see if a slight extension was acceptable, but no one ever answered the phone.
avaliação de
-
8,4
Prós: Perfect size and great has mileage plus customer service did handle early issue well
Contras: Initial vehicle given was faulty and had to wait for replacement
avaliação de
-
5,2
Contras: Couldn't get the car I had originally picked,due to the ECLIPSE and very high request for compact cars so I had to pick a car from an available upgrade system.
avaliação de
-
2,0
Contras: charged my account 1400$ for the hold charge of the rental. which screwed up my finances for my vacation. and there response was "there is nothing we can do and we don't offer compensation for this matter, it is not our fault the bank took that much." well who told them how much to take? never got an answer.
avaliação de
-
5,6
Suggestions
Prós: Nice staff and clean area ..
Contras: Car rental terminal is a bit far from the airport terminal which have to take shuttle bus to the terminal ... it takes a little bit more time before you need to get in to the terminal
avaliação de
-
5,6
Prós: Ability to return the car to a different location than initially reserved
Contras: "Premium" didn't seem to be an actual category when I arrived to pick up my rental. I was asked how many were in my group and then offered a camaro. When I asked for a four door sedan I was told a charger was expected within 2 hours. I chose an SUV which was okay but not what I reserved. The description of a premium car was a Chrysler 300 or similar when I booked. It was clear this was not an option when I arrived.
avaliação de
-
2,0
Prós: I reserved a car, according Avis description, "4 doors and 5 passengers". In Seattle I was given a Smart-2 door and 2 seats car. After I asked for a car with a back seat, I was told it is my fault- "next time you should reserve a bigger car!". Took an argument to get a car with a back seat. Maybe I should have had my kids going in the trunk?
avaliação de
Budget
Budget avaliações
Locais de aluguer
╳
Budget
Locais de aluguer em Seattle
100 4th Avenue North
+1 206 441 5226
1011 Pike Street
+1 206 623 5795
1919 5th Avenue
+1 206 239 9888
2724 4th Avenue South
+1 206 682 1239
3150 South 160th Street
+1 206 444 7510
6000 Roosevelt Way Northeast
+1 206 525 2534
801 4th Avenue
+1 206 682 8989
Avaliações de hóspedes
Avaliação geral
8,2 Excelente
Baseado em 105 avaliações
Global
8,0
Limpeza
8,3
Conforto
8,6
Recolha/Entrega
8,4
Preço/Qualidade
7,6
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
6,0
Seattle Rental
Prós: VehicleJeep SUV
Contras: Waiting for service. No one there first time. Locked on
avaliação de
-
4,0
Contras: Car was damaged on pick up Maintenace light was on Tire pressure was low
avaliação de
-
4,4
Budget charges me $300 more than Kayak's amount.
Contras: The initial paperwork from Budget said my total charges would be $141.24. Instead Budget charged my credit card $442.03 I haven't had a chance yet to discuss with Budget so I'm hoping for a correction to my problem.
avaliação de
-
2,0
Budget and Avis overbooked
Contras: Over 50 people went without cars Friday night and were told at 2am that there would be no cars until 6am the next morning. Leaving all of us to sleep at the rental building. I canceled my rental and took an Uber home at 3am.
avaliação de
-
5,2
Two hour wait in line with no staff
Prós: Car was clean and worked Drop off was ok
Contras: We arrive very late at night We had to take the shuttle to the rental car terminal like everybody else when we are arrive there was at least 40 people in line for budget They had two people on duty. One of them kept running to the Avis counter to talk on the telephone extensively with every rental which slowed things down even more Once he got to the counter the guy apologized but from a financial perspective thinking of you no consideration it was ridiculous
avaliação de
-
6,0
We waited in line at budget for one hour to get our car.
Prós: Car was good. Check out good.
Contras: Inside of car window were foggy, had to stop and clean then. Inside of vehicle was dusty.
avaliação de
-
6,8
nice staff
Prós: nice staff
Contras: will not use budget again vased on the overall experience.
avaliação de
-
7,2
Contras: Long wait time for pick up and drop off. There should be clearer instructions.
avaliação de
-
6,4
Contras: Price gouging due to the eclipse--I know it's business but it was excessive. Prices in Portland were 5 times higher!
avaliação de
-
8,0
Easy First Rental
Prós: This was my first time renting a car on my own. Overall, it was an easy experience. Customer service was friendly and helpful. The car was clean. I had no issues driving both in town and several hours on the freeway.
avaliação de
-
8,0
Awkward pickup of dusty car
Prós: Price was right and the rental location was not hard to find. I really appreciated that it was a hybrid since we did a lot of driving.
Contras: Car was dirty and the rental location was in downtown, quite a ways from the airport we flew into.
avaliação de
-
10,0
Love the Forester
Prós: Great car. Easy drop off and pick up.
avaliação de
-
6,8
nice staff
Prós: nice staff
Contras: will not use budget again vased on the overall experience.
avaliação de
-
7,2
Contras: Long wait time for pick up and drop off. There should be clearer instructions.
avaliação de
-
8,0
Easy First Rental
Prós: This was my first time renting a car on my own. Overall, it was an easy experience. Customer service was friendly and helpful. The car was clean. I had no issues driving both in town and several hours on the freeway.
avaliação de
-
8,0
Awkward pickup of dusty car
Prós: Price was right and the rental location was not hard to find. I really appreciated that it was a hybrid since we did a lot of driving.
Contras: Car was dirty and the rental location was in downtown, quite a ways from the airport we flew into.
avaliação de
-
6,0
Seattle Rental
Prós: VehicleJeep SUV
Contras: Waiting for service. No one there first time. Locked on
avaliação de
-
4,0
Contras: Car was damaged on pick up Maintenace light was on Tire pressure was low
avaliação de
-
4,4
Budget charges me $300 more than Kayak's amount.
Contras: The initial paperwork from Budget said my total charges would be $141.24. Instead Budget charged my credit card $442.03 I haven't had a chance yet to discuss with Budget so I'm hoping for a correction to my problem.
avaliação de
-
2,0
Budget and Avis overbooked
Contras: Over 50 people went without cars Friday night and were told at 2am that there would be no cars until 6am the next morning. Leaving all of us to sleep at the rental building. I canceled my rental and took an Uber home at 3am.
avaliação de
-
5,2
Two hour wait in line with no staff
Prós: Car was clean and worked Drop off was ok
Contras: We arrive very late at night We had to take the shuttle to the rental car terminal like everybody else when we are arrive there was at least 40 people in line for budget They had two people on duty. One of them kept running to the Avis counter to talk on the telephone extensively with every rental which slowed things down even more Once he got to the counter the guy apologized but from a financial perspective thinking of you no consideration it was ridiculous
avaliação de
-
6,0
We waited in line at budget for one hour to get our car.
Prós: Car was good. Check out good.
Contras: Inside of car window were foggy, had to stop and clean then. Inside of vehicle was dusty.
avaliação de
-
6,4
Contras: Price gouging due to the eclipse--I know it's business but it was excessive. Prices in Portland were 5 times higher!
avaliação de
Dollar
Dollar avaliações
Locais de aluguer
╳
Dollar
Locais de aluguer em Seattle
1900 Boren Ave
+1 206 381 1323
3150 S 160th St
+1 206 433 5825
Avaliações de hóspedes
Avaliação geral
8,4 Excelente
Baseado em 607 avaliações
Global
8,3
Limpeza
8,6
Conforto
8,5
Recolha/Entrega
8,4
Preço/Qualidade
8,1
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
10,0
Prós: Ease and convenience
avaliação de
-
8,0
Insurance
Contras: I had already purchased insurance, and didn't know to tel the agent at the counter, so I purchased it again. I thought the agreement would show up when I rented the car. It was my first time to do it (usually just use my own insurance). Now I need to straighten this out and try to get a refund.
avaliação de
-
10,0
My dollar experience
Prós: Ease of check in and check out
avaliação de
-
10,0
Great car
Prós: Love the On Star navigation and road side assistance.
Contras: No instructions anywhere in the car on how to open the gas fuel cap door and had to call road side assistance.
avaliação de
-
10,0
Prós: logistics were as smooth as can be.
Contras: I could not get the seat in the Subaru I rented into a comfortable position. I'm 6'2", and although the car performed well, the seat and I just did not get along.
avaliação de
-
6,0
Upgraded when probably didn't need it
Contras: Pushed a little to hard to upgrade for a higher price
avaliação de
-
9,6
Prós: very easy to set up, great value, excellent vehicle Staff very helpful. drop off was a breeze! handled professionally and courteously. Much appreciated during a basically stressful time trying to get to the airport in time.
Contras: the wait at the pick up counter was too long. they didn't have enough staff to handle the number of reservations for that hour. but once I was at the counter the agent was very courteous and helpful.
avaliação de
-
2,0
Prós: Couldn't adjust online, so cancelled.
avaliação de
-
6,8
Overpriced fuel charge Fast pickup drop off
Prós: Fast pickup and drop off. Super efficient transaction.
Contras: Unclear fuel refill cost. Agent said it was 2.79 which sounded too good to be true but then it was 7.99? For some reason the whole space under the driver seat was filled with empty Dr. Pepper bottles. Car wasn't fully cleaned.
avaliação de
-
6,4
Yep never choosing this rental company again.
Prós: Car was ok, clean, no problems.
Contras: My flight was delayed by 4 hours. I thought I did the right thing by calling Dollar rental and let them know the flight was delayed. An hour later the flight delay was shortened by 2 hours. I call again and was told that my car would not be available until the time it was changed to but I could pay $500 and upgrade. Never doing the right thing again.
avaliação de
-
10,0
Contras: Clean
avaliação de
-
10,0
Smooth and easy process
Prós: It was quick and easy to check in and pick up the car. We mentioned we were going to do a lot of driving and they gave us a free upgrade from an economy car to a 4 door sedan. Turning in the car was just as easy. Will definitely book again.
avaliação de
-
10,0
Prós: Ease and convenience
avaliação de
-
10,0
My dollar experience
Prós: Ease of check in and check out
avaliação de
-
10,0
Great car
Prós: Love the On Star navigation and road side assistance.
Contras: No instructions anywhere in the car on how to open the gas fuel cap door and had to call road side assistance.
avaliação de
-
10,0
Prós: logistics were as smooth as can be.
Contras: I could not get the seat in the Subaru I rented into a comfortable position. I'm 6'2", and although the car performed well, the seat and I just did not get along.
avaliação de
-
9,6
Prós: very easy to set up, great value, excellent vehicle Staff very helpful. drop off was a breeze! handled professionally and courteously. Much appreciated during a basically stressful time trying to get to the airport in time.
Contras: the wait at the pick up counter was too long. they didn't have enough staff to handle the number of reservations for that hour. but once I was at the counter the agent was very courteous and helpful.
avaliação de
-
10,0
Contras: Clean
avaliação de
-
10,0
Smooth and easy process
Prós: It was quick and easy to check in and pick up the car. We mentioned we were going to do a lot of driving and they gave us a free upgrade from an economy car to a 4 door sedan. Turning in the car was just as easy. Will definitely book again.
avaliação de
-
8,0
Insurance
Contras: I had already purchased insurance, and didn't know to tel the agent at the counter, so I purchased it again. I thought the agreement would show up when I rented the car. It was my first time to do it (usually just use my own insurance). Now I need to straighten this out and try to get a refund.
avaliação de
-
6,8
Overpriced fuel charge Fast pickup drop off
Prós: Fast pickup and drop off. Super efficient transaction.
Contras: Unclear fuel refill cost. Agent said it was 2.79 which sounded too good to be true but then it was 7.99? For some reason the whole space under the driver seat was filled with empty Dr. Pepper bottles. Car wasn't fully cleaned.
avaliação de
-
6,0
Upgraded when probably didn't need it
Contras: Pushed a little to hard to upgrade for a higher price
avaliação de
-
2,0
Prós: Couldn't adjust online, so cancelled.
avaliação de
-
6,4
Yep never choosing this rental company again.
Prós: Car was ok, clean, no problems.
Contras: My flight was delayed by 4 hours. I thought I did the right thing by calling Dollar rental and let them know the flight was delayed. An hour later the flight delay was shortened by 2 hours. I call again and was told that my car would not be available until the time it was changed to but I could pay $500 and upgrade. Never doing the right thing again.
avaliação de
Locais de aluguer
╳
Eagle Rent A Car
Locais de aluguer em Seattle
13809 1st Avenue South
2100 Alaskan Way
Seattle airport
Enterprise
Enterprise avaliações
Locais de aluguer
╳
Enterprise
Locais de aluguer em Seattle
11717 Lake City Way Ne
+1 206 364 3127
1601 3rd Ave
+1 206 382 1051
1605 Boylston Ave
+1 206 323 0109
333 Nw 85th St
+1 206 783 5565
5715 Roosevelt Way Ne
+1 206 729 4580
6313 35th Ave Sw
+1 206 933 1750
6520 4th Ave S
+1 206 723 1959
Avaliações de hóspedes
Avaliação geral
8,4 Excelente
Baseado em 222 avaliações
Global
8,4
Limpeza
8,5
Conforto
8,5
Recolha/Entrega
8,2
Preço/Qualidade
8,3
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
2,0
Did not take my out of state license
Prós: N/A
Contras: Refused to take my out of state license and debit card. They did not honor my reservation, didn't seem to even know what Kayak was, and didn't know anything about the insurance I had purchased. Won't be using either service again.
avaliação de
-
10,0
Prós: Great service there, I was able to upgrade my car with no issue. Total time there was less than 15 min. I would rent here again.
avaliação de
-
5,6
Car rental was okay, but airport drop fee is steep
Contras: 75 dollar airport drop fee is pretty steep. Considering that is their main car location, I find it annoying they charge such a high drop fee.
avaliação de
-
10,0
Depends on location
Prós: If this review is for the Roosevelt location, great. They were accommodating and quickly informative. Able to help on changing the vehicle to one able to properly carry my more-fragile parents and their walkers. The various staff were smart and on top of everything.
Contras: If this is the 'new' location in Greenwood, a few of their staff are less flexible when I've picked up my vehicle. Even with a stuffed lot, with a variety of price-class cars and a mid-week multi-day rental reservation, they were a little resistant to working with me to get the right vehicle for my needs. As a regular renter from Enterprise, this can make or break if I'll reserve from that location again. I've rented 5 times in the last 2 months from Enterprise.
avaliação de
-
7,6
Prós: Very easy - and convenient - pickup and dropoff Great friendly staff Pretty good economical vehicle
Contras: I had declined insurance and when we checked out it was still on the bill. If I hadn't looked carefully I would have paid an extra $120 I hadn't intended to pay. Windows (inside) were very dirty. When I got outside in the sunlight (when the sun was shining on the window), I could hardly see. I needed to stop and wash the inside of the windows.
avaliação de
-
7,2
Labor Day Weekend - Crazy Lines for Pickup and Drop-off
Prós: Good price. The Enterprise employee was super friendly. I felt bad he was one of the only one's working holiday weekend and having to deal with long line of customers.
Contras: Waited 1 hr 45 min in line at Enterprise office to pick up rental car reservation. I tried to return the rental car during after-hours drop off but the lot was overfull. Not a single space. Many cars were parked illegally on the sidewalk, double parked in the middle of the street, it was chaos. I called roadside assistance and was able to return to another Enterprise a few miles away no charge.
avaliação de
-
10,0
Prós: Greeting at airport - personalized service!
Contras: Nothing.
avaliação de
-
8,0
Good experience with enterprise
Prós: Accomodations were made at no additional charge to make a situation with a shortage of cars better. Glad enterprise personnel worked very hard to ensure we were happy at the end of the day.
Contras: Shortage of cars led us to touring multiple levels of the enterprise facility. The gal showing us to our rental car was phenomenal, despite the shortage and issues with the cars that were in the lot. 45 minutes later we had a car on we're on our way.
avaliação de
-
10,0
Prós: Staff was great and honest, got us through in no time.
avaliação de
-
4,4
Enterprise uses location bait and switch on out of town customers
Prós: The Seattle airport location (the only location I asked for in the search engine) was able to accommodate me with a rental car instead of the location I was assigned (downtown Seattle) but only after I agreed to pay way more in taxes to do so. I have rented cars from numerous other car rental agencies in Seattle and have never been bait and switched with a cheaper location as I was with Enterprise. I do not plan to rent cars from Enterprise again. There's too many other rental car agencies that I can work with in Seattle instead.
Contras: I requested a rental car from the Seattle airport and because I'm from out of town Enterprise changed locations on me ( I didn't notice the change in pick up/drop off location address) with a cheaper price. Not willing to use Enterprise again. I have had many other good experiences with rental car companies in Seattle and will continue to use them on other visits as I go to Washington regularly.
avaliação de
-
10,0
Prós: Great customer service.
avaliação de
-
9,6
Save some $$, rent downtown
Prós: By taking the Link (light rail) to downtown Seattle from SeaTac, we saved about half our car rental. Enterprise downtown is about half a block from the Link station, and they were very friendly, helpful, and speedy. Plus we got a free upgrade to a hybrid and saved lots on gas.
Contras: It's always a little tricky navigating in a city you don't know, but both pickup and drop off turned out to be easy — we found the entrance pretty easily.
avaliação de
-
10,0
Prós: Great service there, I was able to upgrade my car with no issue. Total time there was less than 15 min. I would rent here again.
avaliação de
-
10,0
Depends on location
Prós: If this review is for the Roosevelt location, great. They were accommodating and quickly informative. Able to help on changing the vehicle to one able to properly carry my more-fragile parents and their walkers. The various staff were smart and on top of everything.
Contras: If this is the 'new' location in Greenwood, a few of their staff are less flexible when I've picked up my vehicle. Even with a stuffed lot, with a variety of price-class cars and a mid-week multi-day rental reservation, they were a little resistant to working with me to get the right vehicle for my needs. As a regular renter from Enterprise, this can make or break if I'll reserve from that location again. I've rented 5 times in the last 2 months from Enterprise.
avaliação de
-
10,0
Prós: Greeting at airport - personalized service!
Contras: Nothing.
avaliação de
-
10,0
Prós: Staff was great and honest, got us through in no time.
avaliação de
-
10,0
Prós: Great customer service.
avaliação de
-
9,6
Save some $$, rent downtown
Prós: By taking the Link (light rail) to downtown Seattle from SeaTac, we saved about half our car rental. Enterprise downtown is about half a block from the Link station, and they were very friendly, helpful, and speedy. Plus we got a free upgrade to a hybrid and saved lots on gas.
Contras: It's always a little tricky navigating in a city you don't know, but both pickup and drop off turned out to be easy — we found the entrance pretty easily.
avaliação de
-
7,6
Prós: Very easy - and convenient - pickup and dropoff Great friendly staff Pretty good economical vehicle
Contras: I had declined insurance and when we checked out it was still on the bill. If I hadn't looked carefully I would have paid an extra $120 I hadn't intended to pay. Windows (inside) were very dirty. When I got outside in the sunlight (when the sun was shining on the window), I could hardly see. I needed to stop and wash the inside of the windows.
avaliação de
-
7,2
Labor Day Weekend - Crazy Lines for Pickup and Drop-off
Prós: Good price. The Enterprise employee was super friendly. I felt bad he was one of the only one's working holiday weekend and having to deal with long line of customers.
Contras: Waited 1 hr 45 min in line at Enterprise office to pick up rental car reservation. I tried to return the rental car during after-hours drop off but the lot was overfull. Not a single space. Many cars were parked illegally on the sidewalk, double parked in the middle of the street, it was chaos. I called roadside assistance and was able to return to another Enterprise a few miles away no charge.
avaliação de
-
8,0
Good experience with enterprise
Prós: Accomodations were made at no additional charge to make a situation with a shortage of cars better. Glad enterprise personnel worked very hard to ensure we were happy at the end of the day.
Contras: Shortage of cars led us to touring multiple levels of the enterprise facility. The gal showing us to our rental car was phenomenal, despite the shortage and issues with the cars that were in the lot. 45 minutes later we had a car on we're on our way.
avaliação de
-
2,0
Did not take my out of state license
Prós: N/A
Contras: Refused to take my out of state license and debit card. They did not honor my reservation, didn't seem to even know what Kayak was, and didn't know anything about the insurance I had purchased. Won't be using either service again.
avaliação de
-
5,6
Car rental was okay, but airport drop fee is steep
Contras: 75 dollar airport drop fee is pretty steep. Considering that is their main car location, I find it annoying they charge such a high drop fee.
avaliação de
-
4,4
Enterprise uses location bait and switch on out of town customers
Prós: The Seattle airport location (the only location I asked for in the search engine) was able to accommodate me with a rental car instead of the location I was assigned (downtown Seattle) but only after I agreed to pay way more in taxes to do so. I have rented cars from numerous other car rental agencies in Seattle and have never been bait and switched with a cheaper location as I was with Enterprise. I do not plan to rent cars from Enterprise again. There's too many other rental car agencies that I can work with in Seattle instead.
Contras: I requested a rental car from the Seattle airport and because I'm from out of town Enterprise changed locations on me ( I didn't notice the change in pick up/drop off location address) with a cheaper price. Not willing to use Enterprise again. I have had many other good experiences with rental car companies in Seattle and will continue to use them on other visits as I go to Washington regularly.
avaliação de
Europcar
Europcar avaliações
Locais de aluguer
╳
Europcar
Locais de aluguer em Seattle
** Please Go To E-z Counter **
+1 206 444 4974
Avaliações de hóspedes
Avaliação geral
6,8 Bom
Baseado em 2 avaliações
Global
5,0
Limpeza
9,0
Conforto
7,0
Recolha/Entrega
8,0
Preço/Qualidade
5,0
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
E-Z Rent-A-Car
E-Z Rent-A-Car avaliações
Locais de aluguer
╳
E-Z Rent-A-Car
Locais de aluguer em Seattle
3150 S 160th St
+1 206 444 4974
Avaliações de hóspedes
Avaliação geral
7,3 Bom
Baseado em 142 avaliações
Global
7,3
Limpeza
7,5
Conforto
7,4
Recolha/Entrega
6,8
Preço/Qualidade
7,5
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
8,8
Great Rental Car Company - Confusing Location
Prós: The line was short for our rental car company and the car we received was clean and well taken care of.
Contras: E-Z was in the same small airport "stall" as two other rental car companies. These other two companies had lines over 20 people long, while E-Z's line wasn't long at all. This pileup of people, combined with the unclear signage caused confusion on multiple customers' part and we all wasted 45 mins of my time waiting in line.
avaliação de
-
8,8
Contras: The woman who handled the pick up was rude and not helpful at all.
avaliação de
-
7,2
Prós: Check in and check out was smooth, car was clean and well maintained
Contras: Total price indicated online did not reflect final cost of the rental, lots of hidden fees that were never expressly stated or addressed. Will probably use a different company next time to know exactly what I'm paying
avaliação de
-
10,0
Prós: Everything.
avaliação de
-
2,0
Bait and Switch
Contras: I'm done with EZ Rent-a-Car - for the second time I booked in advance and showed up at the counter to "we're out of cars". Not worth the hassle.
avaliação de
-
10,0
Prós: Friendly counter staff and return staff. Cheap rental. Good Subaru.
avaliação de
-
10,0
Prós: I like car i rent and service too
avaliação de
-
2,0
Very bad checkin process
Prós: Nothing
Contras: It was freezing cold and they had closed the counter and forced us to do the paper work in the parking lot they did not have the car size I booked and wanted to give me a mini van They did not want to accept the insurance coverage offered by my credit card. Wanted to call them for verification which is very odd after years of renting cars
avaliação de
-
2,0
Our worst experience with a rental car company
Contras: The first problem was there was no staff at the inside counter. There was a sign telling customers to go outside to the kiosk (in freezing weather). At the kiosk, customers had to wait outside. There were 4 customers waiting in line while there were 3 employees inside the kiosk with only 1 helping customers. When we finally were waited on, we were told there was a limit of 150 miles, which was not a problem for us, but was contrary to the unlimited mileage stated in our email. We then were told that we could not rent without proof of insurance. Our proof of insurance was in our car, not with us. It was nearly midnight and we had no way of getting proof of insurance, so they would not rent to us. Nothing in our confirmation email said anything about needing proof of insurance to rent.
avaliação de
-
6,4
decent cars and nice people, horrible technology
Prós: relatively easy dropoff, but no instant receipt - took two days to get emailed receipt.
Contras: incredibly slow rental process resulted in 1 hour delay to get 5 people through the line. Totally unacceptable.
avaliação de
-
9,6
Easy, no frills service
Prós: Great value and very good customer service. At drop off time no one was there so I went to booth and she was great.
avaliação de
-
10,0
EZ so easy
Prós: Everything was easy. Great rental experience!
Contras: Don't recommend ya'll renting out vehicles with cracked windshields anymore. I accepted the vehicle knowing beforehand that the windshield was cracked, but I didn't know that was against Washington state traffic law. Could have been ticketed for driving with it.
avaliação de
-
8,8
Great Rental Car Company - Confusing Location
Prós: The line was short for our rental car company and the car we received was clean and well taken care of.
Contras: E-Z was in the same small airport "stall" as two other rental car companies. These other two companies had lines over 20 people long, while E-Z's line wasn't long at all. This pileup of people, combined with the unclear signage caused confusion on multiple customers' part and we all wasted 45 mins of my time waiting in line.
avaliação de
-
8,8
Contras: The woman who handled the pick up was rude and not helpful at all.
avaliação de
-
10,0
Prós: Everything.
avaliação de
-
10,0
Prós: Friendly counter staff and return staff. Cheap rental. Good Subaru.
avaliação de
-
10,0
Prós: I like car i rent and service too
avaliação de
-
9,6
Easy, no frills service
Prós: Great value and very good customer service. At drop off time no one was there so I went to booth and she was great.
avaliação de
-
10,0
EZ so easy
Prós: Everything was easy. Great rental experience!
Contras: Don't recommend ya'll renting out vehicles with cracked windshields anymore. I accepted the vehicle knowing beforehand that the windshield was cracked, but I didn't know that was against Washington state traffic law. Could have been ticketed for driving with it.
avaliação de
-
2,0
Bait and Switch
Contras: I'm done with EZ Rent-a-Car - for the second time I booked in advance and showed up at the counter to "we're out of cars". Not worth the hassle.
avaliação de
-
2,0
Very bad checkin process
Prós: Nothing
Contras: It was freezing cold and they had closed the counter and forced us to do the paper work in the parking lot they did not have the car size I booked and wanted to give me a mini van They did not want to accept the insurance coverage offered by my credit card. Wanted to call them for verification which is very odd after years of renting cars
avaliação de
-
2,0
Our worst experience with a rental car company
Contras: The first problem was there was no staff at the inside counter. There was a sign telling customers to go outside to the kiosk (in freezing weather). At the kiosk, customers had to wait outside. There were 4 customers waiting in line while there were 3 employees inside the kiosk with only 1 helping customers. When we finally were waited on, we were told there was a limit of 150 miles, which was not a problem for us, but was contrary to the unlimited mileage stated in our email. We then were told that we could not rent without proof of insurance. Our proof of insurance was in our car, not with us. It was nearly midnight and we had no way of getting proof of insurance, so they would not rent to us. Nothing in our confirmation email said anything about needing proof of insurance to rent.
avaliação de
-
6,4
decent cars and nice people, horrible technology
Prós: relatively easy dropoff, but no instant receipt - took two days to get emailed receipt.
Contras: incredibly slow rental process resulted in 1 hour delay to get 5 people through the line. Totally unacceptable.
avaliação de
Locais de aluguer
╳
Flight Car
Locais de aluguer em Seattle
Seattle airport
+1 844 435 8227
Fox
Fox avaliações
Locais de aluguer
╳
Fox
Locais de aluguer em Seattle
3150 South 160th Street
+1 206 858 9690
Avaliações de hóspedes
Avaliação geral
6,7 Bom
Baseado em 188 avaliações
Global
6,6
Limpeza
7,1
Conforto
6,8
Recolha/Entrega
6,4
Preço/Qualidade
6,6
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
5,6
long line, old SUV
Prós: Price, staff was very friendly
Contras: line at pick up was very long and moved very slowly, SUV was from 2015, had a lot if dents and damage, it was dirty, wipers were worn (in Seattle) low tire pressure light came on
avaliação de
-
6,8
Very Slooooowww Counter Service
Prós: Started out rough after overseas fly arrival Seattle as took about 40-50 mins from time In line to get sent to a car. After that, All good. Price for full size mini van was great...couple yrs older and few dings, but ran well and hauled us plus 9 pieces checked luggage no problem. Quick turn in. If FIX could pick up the “pace” at start, I’d be all smiles, But still satisfied overall.
avaliação de
-
8,8
Prós: The drop off fee from Seattle to Denver was only $250
Contras: The car needed windshield wipers replaced and the drop off wait for a shuttle did not have a shelter from the rain in Denver.
avaliação de
-
2,0
No car Available
Prós: Nothing
Contras: Me and several other customers waited in line for 15 minutes upstairs . At this point the Fox representative told us that the upstairs counter was closing and we had to follow her downstairs. I waited another 15 minutes in line before the other customers and I was told that there were no cars and I had to go somewhere else or wait for several hours. By this point it was almost 12:30 a.m. The Fox agent referred us to Dollar. Not only did Dollar have many cars, but they also had a better rate and I saved $40. I wasn't upset that there was no car, but I was upset that the agent did not tell any of the customers for 30 minutes.
avaliação de
-
2,0
Contras: Staff are dumb
avaliação de
-
7,2
Contras: They didn't have the vehicles that were reserved by myself and a couple of other people in line in front of me. The vehicle I got was smaller than my reservation for the same price and was lacking in legroom for as much driving as I had to do.
avaliação de
-
8,0
Prós: Price was apx. $200 less than other companies. Car was clean, ready on time, and ot was the exact model requested. Wait time in line to pick up was reasonable as counter was fully staffed.
Contras: Pick up counter person tried to intimidate me into buying the extras --- insurance and gas and Fast Pass tolling --- that I did not need. Gas tank was "Full" but about 3 gallons short of what I put in each time I filled up. Company charges a "deposit" of $150 that is returned when car is turned in --- something no other rental company does in my experience. And the deposit was not disclosed when the reservation was made, nor at the time of pick-up until the final bill was printed.
avaliação de
-
2,4
a car with filthy inside after long wait in the line
Prós: Polite and supportive staff
Contras: I had to wait in the line for long time eventually got the car which was really filthy inside and also dirty with many scratches on outside. The area you get the car was so dark that you cannot really see all these until you drive into the light. It was that bad that I had to stop at a gas station buy a antibacterial wipe and clean the inside by myself! (I was so much in rush (after a long wait) that I did not have time to go back and ask to replace the car. One of the worst car rental experiences I ever had and I do this a lot. (not often from FOX)
avaliação de
-
6,0
Older car was falling apart and smelled of smoke
Prós: Cheap rate, but other companies were offering similar rates.
Contras: Despite the obvious use of deodorants, the car still smelled of smoke, and my wife and son were nauseous as soon as they sat in the car. Also, plastic parts in the trunk came detached from the Camry.
avaliação de
-
3,6
Hidden Fees
Prós: Let me think about it. Ok done thinking about it. Still blank
Contras: When going to check out hidden fees come out and I didn't even ask for any of the add on's. Typical of the low budget car rental places.
avaliação de
-
4,4
Long wait
Prós: Turn in was quick
Contras: 1.24hr wait to get keys, longer before I drove away. Said Kia Soul is equal to Ford Fuson.
avaliação de
-
2,0
VERY disappointed.
Contras: They wanted a $400.00 deposit for using a debit card.
avaliação de
-
6,8
Very Slooooowww Counter Service
Prós: Started out rough after overseas fly arrival Seattle as took about 40-50 mins from time In line to get sent to a car. After that, All good. Price for full size mini van was great...couple yrs older and few dings, but ran well and hauled us plus 9 pieces checked luggage no problem. Quick turn in. If FIX could pick up the “pace” at start, I’d be all smiles, But still satisfied overall.
avaliação de
-
7,2
Contras: They didn't have the vehicles that were reserved by myself and a couple of other people in line in front of me. The vehicle I got was smaller than my reservation for the same price and was lacking in legroom for as much driving as I had to do.
avaliação de
-
8,0
Prós: Price was apx. $200 less than other companies. Car was clean, ready on time, and ot was the exact model requested. Wait time in line to pick up was reasonable as counter was fully staffed.
Contras: Pick up counter person tried to intimidate me into buying the extras --- insurance and gas and Fast Pass tolling --- that I did not need. Gas tank was "Full" but about 3 gallons short of what I put in each time I filled up. Company charges a "deposit" of $150 that is returned when car is turned in --- something no other rental company does in my experience. And the deposit was not disclosed when the reservation was made, nor at the time of pick-up until the final bill was printed.
avaliação de
-
5,6
long line, old SUV
Prós: Price, staff was very friendly
Contras: line at pick up was very long and moved very slowly, SUV was from 2015, had a lot if dents and damage, it was dirty, wipers were worn (in Seattle) low tire pressure light came on
avaliação de
-
2,0
No car Available
Prós: Nothing
Contras: Me and several other customers waited in line for 15 minutes upstairs . At this point the Fox representative told us that the upstairs counter was closing and we had to follow her downstairs. I waited another 15 minutes in line before the other customers and I was told that there were no cars and I had to go somewhere else or wait for several hours. By this point it was almost 12:30 a.m. The Fox agent referred us to Dollar. Not only did Dollar have many cars, but they also had a better rate and I saved $40. I wasn't upset that there was no car, but I was upset that the agent did not tell any of the customers for 30 minutes.
avaliação de
-
2,0
Contras: Staff are dumb
avaliação de
-
2,4
a car with filthy inside after long wait in the line
Prós: Polite and supportive staff
Contras: I had to wait in the line for long time eventually got the car which was really filthy inside and also dirty with many scratches on outside. The area you get the car was so dark that you cannot really see all these until you drive into the light. It was that bad that I had to stop at a gas station buy a antibacterial wipe and clean the inside by myself! (I was so much in rush (after a long wait) that I did not have time to go back and ask to replace the car. One of the worst car rental experiences I ever had and I do this a lot. (not often from FOX)
avaliação de
-
6,0
Older car was falling apart and smelled of smoke
Prós: Cheap rate, but other companies were offering similar rates.
Contras: Despite the obvious use of deodorants, the car still smelled of smoke, and my wife and son were nauseous as soon as they sat in the car. Also, plastic parts in the trunk came detached from the Camry.
avaliação de
-
3,6
Hidden Fees
Prós: Let me think about it. Ok done thinking about it. Still blank
Contras: When going to check out hidden fees come out and I didn't even ask for any of the add on's. Typical of the low budget car rental places.
avaliação de
-
4,4
Long wait
Prós: Turn in was quick
Contras: 1.24hr wait to get keys, longer before I drove away. Said Kia Soul is equal to Ford Fuson.
avaliação de
-
2,0
VERY disappointed.
Contras: They wanted a $400.00 deposit for using a debit card.
avaliação de
Hertz
Hertz avaliações
Locais de aluguer
╳
Hertz
Locais de aluguer em Seattle
1301 6th Avenue
+1 206 682 2432
14333 Aurora Ave N. Ste 3
+1 206 361 5767
14500 1st Avenue South
+1 206 243 2026
1501 8th Avenue
+1 206 903 6260
3150 S 160th Street, Suite 510
+1 206 277 2300
3201 S. 176th Street
+1 206 433 5275
3711 Rainier Avenue South
+1 206 725 0444
925 Westlake Ave North
+1 206 213 8572
Avaliações de hóspedes
Avaliação geral
6,5 Bom
Baseado em 239 avaliações
Global
6,3
Limpeza
6,9
Conforto
6,8
Recolha/Entrega
6,1
Preço/Qualidade
6,3
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
2,0
Hertz lies and decieves
Prós: Any other rental company
Contras: Everything about Hertz.
avaliação de
-
8,0
Good Price
Prós: We got a good deal, and got upgraded to a larger car which was great! Having a car was very convenient. The car we got had good gas mileage.
Contras: We were acknowledge when we arrived, but the gentleman told us to wait upstairs. We waited probably 10 minutes as he went to do other things. No one acknowledged us while we stood there, and when the gentleman came back, he started to have a conversation with another gentleman behind the desk. I walked up and asked if they could help me, and only then did they remember they had a customer. When I asked questions regarding shuttle I saw online, I got a very rehearsed answer. Kayak did not show there was a shuttle, but the hertz website did. I asked another clarifying question and got the exact same rehearsed answer. The gentleman was friendly, but we did not feel genuinely welcomed and appreciated.
avaliação de
-
2,0
Misleading website
Prós: Person I called for help was helpful and refunded my money. At least she said she did.
Contras: My car wasn't at the Seattle airport but a downtown hotel which would have added an hour and $100 to my expected cost. I ended up taking Uber which was convenient, organized, and even less expensive.
avaliação de
-
2,0
Lost their edge
Prós: Nothing
Contras: Kiosk monitor attendee was hard to understand, took too much time versus a counter but but the time I realized that the line to the counter was 3x longer then when I arrived
avaliação de
-
2,0
Poor Service
Contras: Encouraged to go to kioks so didn't get in line. The kiosk attendee couldn't finish my reservation so hung up - now there was a huge line so I went to Budget and got quick, service, better car, and price
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2,0
They couldn't complete the reservation even though I showed the conf
Prós: Price
Contras: Never got the car
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2,0
no cars available.
Contras: After booking through Kayak, we arrived to no cars available At that location
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10,0
We got screwed by EZ Rental and Hertz saved our trip
Prós: The young man and his funny sidekick who were working that day quite literally saved our trip. We had booked a car with ez rental months in advance and since our flight was delayed they gave away our car and said they had none left. We checked every rental place and couldn't find anything under $1,000 (we had originally been prepared to pay under $200). We eventually booked a car through Hertz online (after an hour of feeling helpless and taken advantage of) but turned out we had booked for the wrong location. Luckily the guy and gal working made it work for us, we got a car (that we could afford) and we felt like we were treated like actually people not money bags. The car was great and we highly recommend Hertz at the Seattle Airport. THANK YOU.
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8,0
Contras: Long line at the airport to pick up the car. Not enough clerks .
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2,0
Erroneous charges
Prós: Car was fine
Contras: Got the bill - turns out that Hertz charged me like an add'l $20 for satellite radio - which I NEVER asked them to add. Very disappointed.
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8,0
Pre pick up
Prós: Made reservation through Kayak about 9 months in advance. When I wanted to make a slight change in pickup time I had to call Hertz and their Customer Service told me they no longer offered the service I had booked so they said they would not honor my contract. This gave me some vet anxious moments. Since I had everything in writing. I decided just to stick with original plan and show up at Hertz ready to pick up my car. When we went to pick up, everything was perfect. When we did the one way drop off, went very smoothly . Not sure why the pe pick up Customer Service (in Phillipiines) was such a dope). But everything else was fine.
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6,0
Terrible customer service at Hertz
Prós: The car itself was very nice, drove well, etc.
Contras: I showed up and was told despite booking, there was no car for me. I was told I could wait to see if "maybe" one would show up, but that she couldn't make any promises. She said (and I confirmed by calling) that no Hertz locations in Seattle had cars. So I waited for over 2 hours and fortunately one came in (which the staffperson noted was for someone else). To say the woman I dealt with at pick up was rude is an extreme understatement. She was unprofessional, combative, and never apologized for the fact that there wasn't a car initially and I had to wait in Shoreline for 2+ hours. Instead, she essentially blamed Kayak and claimed she didn't have a phone number to call (after asking me if I got a call)? The car clearly hadn't been cleaned, but I was willing to take whatever I could get at that point. She also asked if I wanted a different drop off location, without mentioning a $75 fee. In all, I was completely underwhelmed with Hertz and despite the car being good, I'm not sure I would book through Kayak again and don't ever want to deal with Hertz again!
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8,0
Good Price
Prós: We got a good deal, and got upgraded to a larger car which was great! Having a car was very convenient. The car we got had good gas mileage.
Contras: We were acknowledge when we arrived, but the gentleman told us to wait upstairs. We waited probably 10 minutes as he went to do other things. No one acknowledged us while we stood there, and when the gentleman came back, he started to have a conversation with another gentleman behind the desk. I walked up and asked if they could help me, and only then did they remember they had a customer. When I asked questions regarding shuttle I saw online, I got a very rehearsed answer. Kayak did not show there was a shuttle, but the hertz website did. I asked another clarifying question and got the exact same rehearsed answer. The gentleman was friendly, but we did not feel genuinely welcomed and appreciated.
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8,0
Contras: Long line at the airport to pick up the car. Not enough clerks .
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8,0
Pre pick up
Prós: Made reservation through Kayak about 9 months in advance. When I wanted to make a slight change in pickup time I had to call Hertz and their Customer Service told me they no longer offered the service I had booked so they said they would not honor my contract. This gave me some vet anxious moments. Since I had everything in writing. I decided just to stick with original plan and show up at Hertz ready to pick up my car. When we went to pick up, everything was perfect. When we did the one way drop off, went very smoothly . Not sure why the pe pick up Customer Service (in Phillipiines) was such a dope). But everything else was fine.
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2,0
Hertz lies and decieves
Prós: Any other rental company
Contras: Everything about Hertz.
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2,0
Misleading website
Prós: Person I called for help was helpful and refunded my money. At least she said she did.
Contras: My car wasn't at the Seattle airport but a downtown hotel which would have added an hour and $100 to my expected cost. I ended up taking Uber which was convenient, organized, and even less expensive.
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2,0
Lost their edge
Prós: Nothing
Contras: Kiosk monitor attendee was hard to understand, took too much time versus a counter but but the time I realized that the line to the counter was 3x longer then when I arrived
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2,0
Poor Service
Contras: Encouraged to go to kioks so didn't get in line. The kiosk attendee couldn't finish my reservation so hung up - now there was a huge line so I went to Budget and got quick, service, better car, and price
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2,0
They couldn't complete the reservation even though I showed the conf
Prós: Price
Contras: Never got the car
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2,0
no cars available.
Contras: After booking through Kayak, we arrived to no cars available At that location
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2,0
Erroneous charges
Prós: Car was fine
Contras: Got the bill - turns out that Hertz charged me like an add'l $20 for satellite radio - which I NEVER asked them to add. Very disappointed.
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6,0
Terrible customer service at Hertz
Prós: The car itself was very nice, drove well, etc.
Contras: I showed up and was told despite booking, there was no car for me. I was told I could wait to see if "maybe" one would show up, but that she couldn't make any promises. She said (and I confirmed by calling) that no Hertz locations in Seattle had cars. So I waited for over 2 hours and fortunately one came in (which the staffperson noted was for someone else). To say the woman I dealt with at pick up was rude is an extreme understatement. She was unprofessional, combative, and never apologized for the fact that there wasn't a car initially and I had to wait in Shoreline for 2+ hours. Instead, she essentially blamed Kayak and claimed she didn't have a phone number to call (after asking me if I got a call)? The car clearly hadn't been cleaned, but I was willing to take whatever I could get at that point. She also asked if I wanted a different drop off location, without mentioning a $75 fee. In all, I was completely underwhelmed with Hertz and despite the car being good, I'm not sure I would book through Kayak again and don't ever want to deal with Hertz again!
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