Voos para Maryland

Prós: It was absolutely on time. Great!

Contras: The meal is always too spicy and for more south Asian style. I prefer more European meal.

Contras: The flight was good, however I was not able to check in online due to British airways website issues. The entertainment touch screen is not working properly,needs some maintenance.

Prós: Terminal 5

Contras: Expensive

Prós: Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!

Contras: Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!

Contras: They lost my suitcase

Prós: They had a great selection of movies, each passenger received a blanket and pillow without having to ask, the crew was friendly and professional, and the takeoff and landing were smooth.

Contras: During the reservation process it seemed that the ticket included luggage, and only when I received the ticket I discovered that I had to pay 30 Euro extra, each way, to check in luggage. The ticket was by no means low-cost, so I don't understand why that wasn't included in the price. And the food could have been much better, I really couldn't eat anything and I usually like airline food... :) Thanks!

Prós: Comfort

Contras: Late and bad communication

Contras: no air circulation during taxiing

Contras: Information on arrival time was not correct

Contras: All of the less than good, obvious!

Prós: Crew is excellent, polite and personal!

Contras: Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good.

Prós: Services is good .

Contras: Food can be better

Prós: Love the Airbus, roomy.

Contras: Better entertainment movies, food are boring.

Prós: Flight was fine

Contras: Check in (i could not do it online) and the 82 chf cost to check a suitcase

Prós: Amazing crew

Prós: The crew and the food

Contras: The entertaiment selection. Should get better movie, TV and news selection

Prós: The crew was very cordial and professional

Contras: The boarding was crazy. They called group one and met anyone board and the said all other groups. I was In premium economy and wanted my group 2 that I paid extra for. Also you must use their special earphones which they collect 45 minutes prior to landing. It sure I’ll do premium economy again. I don’t se me the benefit

Contras: They lost my suitcase

Prós: Nothing

Contras: Awful experience, we're travelling with a Toddler and they didn't have any consideration at all...the staff always with a bad attitude

Contras: El trato de la tripulacion, la renovacion de los aviones

Prós: Crew members were very friendly.

Contras: It would help to train them on how pour wine without spilling.

Prós: The crew and the food

Contras: The entertaiment selection. Should get better movie, TV and news selection

Prós: Great crew.

Prós: Great crew

Contras: Very old entertainment system

Contras: A snack upon arriving

Prós: Seats were comfortable and the crew was great.

Contras: While the entertainment system had good options, the screen was very unresponsive when pushing the buttons. On average, it would take me over 10 tries to get any on screen button to work. Gave up several times.

Prós: Friendliness

Contras: Food selection

Prós: The price was right!

Contras: I know the saying “you get what you pay for”, but good service from the flight attendants should be expected in the price. It was hard to get a greeting or a smile from them, far from prompt delivery of food or coffee ordered. We were traveling with two kids under 5, but there was no help offered. You are expected to pay for any and all food or drinks, including water. The airline could at least offer free water. The meal quality was mediocre for the price paid, and their stock ran out pretty fast.

Contras: The breakfast scone was disgusting but dinner was great!

Prós: The crews are so friendly, especially the leg from Heathrow to Los Angeles. Smiling and don't making faces.

Prós: Crew was good. Seats comfortable.

Contras: The ear plugs connection to the screen was not working 100%. Overall good flight, better than any of the American carriers,

Prós: I’ve been very disappointed with the lack of cleanliness of the aircraft and the disregard of the aircraft overall. It was quite old, fair enough, but there where some missing pieces here and there that didn’t make me feel safe. The flight overall was good, British Airways crew are always very competent and professional, which is the reason why I mainly fly with BA. But this is the first time I had some concerns on the lack of safety checks especially because I travelled with my 2 years old son.

Contras: Please see answer above. The aircraft should have been maintained.

Prós: Amazing crew

Prós: quick entry - but it was not a full flight!

Prós: Great crew.

Prós: safe trip

Contras: no entertainment, no food, would like to be aware no food

Contras: Rude check in lady who said I needed to check bag (but didn’t. Loads of space)

Contras: Checking in was quite annoying because BA canceled our return and over the phone but we still had to transfer all our information upon checking. Boarding rather chaotic. Random searches were not organized. Seats were okay. Food just edible. Mostly the staff was polite and there was one attendant in coach who was very pleasant. Shoulder length blonde hair, she was genuine and cheerful. It was an okay flight, but my experience was more comfortable and the feeling of being dealt with as a person was more evident on my flight to London w BA. I appreciate that the flight went well but American Airlines still has a long way to go in customer genuine service and experience.

Contras: The breakfast scone was disgusting but dinner was great!

Contras: Even a small coffee/tea service would be a nice addition.

Prós: Love the Airbus, roomy.

Contras: Better entertainment movies, food are boring.

Prós: Quick flight. Friendly cabin crew.

Contras: Nothing.

Prós: Great crew

Contras: Very old entertainment system

Prós: Good enough amount of leg room. Easy to checkin online.

Contras: Boarding was a bit of a nightmare. Seems some people were directed to the rear of the plane when they were sitting at the front and visa Versace so they were trying to pass each other in the isle.