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Contras: "Overall not bad. Food service can be better but it is due to the pandemic currently. Overall excellent flight!"

Prós: "The Movie selection was pretty good for such a long flight."
Contras: "Seats front to back is WAY too short in economy. Person in front of me put their seat back putting my movie screen 2in in front of my face. Plus, when a meal arrived, I had to put my elbows into my neighbors seat to cut because I couldn't put them front to back. Crew seemed uncaring."

Contras: "1.5 hour delay...no reason given!"

Prós: "Flight was on time, smooth take-off and landing, and gluten-free meal available (ordered before through Delta.com). Alcohol was available at each drink service."
Contras: "No gluten-free snacks, lack of gluten-free awareness by crew, and gluten-free meal had an apple instead of the (gluten-free) ice cream bar the other meals included for the dessert."

Prós: "The free movie/entertainment system"
Contras: "Leg room limited, but seats were ok"

Prós: "Flight itself was fine. Captain was very communicative about rough air. 757-300's are amazingling noisy; recommend headphones for a relaxing flight."
Contras: "Could not login to Delta app at MCO to show boarding pass. Had to return to a kiosk to print paper passes. Very aggravating but lesson learned to always have a paper backup. Boarding was disorganized and not by priority. Gate agents allowed passengers bull rush the gate and allowed line cuts. They lost control."

Prós: "I did get home eventually"
Contras: "Flight was delayed. Seats are cramped."

Prós: "Flight crew was excellent. We had the emergency exit row so leg room was awesome! Kind bar and soda we good."
Contras: "Flight delay due to the older aircraft and lack of a pilot that knew how to fly it. Bathroom needed some tending to"

Prós: "Equipment felt a bit dated. No entertainment system, which was fine with me. Skipped the offered snack. Just had water. Flight was onntime."

Prós: "The check-in agent was very nice and patient"
Contras: "Our flight kept on getting delays, we were seated separated, a kid was hitting my seat during the whole flight even after skiing the mother to stop her child, not sure what is the solution there but I would suggest that in your announcements in the beginning you could mention a rule of respect to others like in the movies a little subtle regulation about other passengers space respect."

Prós: "Snack"
Contras: "I was delayed over 2 hours"

Prós: "I love the in-flight movies!"
Contras: "This wasn't pertaining to the flight or airline; but the TSA line was ridiculously slow."

Prós: "Flight was late leaving JFK. I paid extra for Comfort Plus and had the most uncomfortable seat ever. My back ached during and after the flight. Absolutely the worst seat ever that I have had flying. While it was a short flight we were supposed to get serviced during the flight, but there was no cabin service unless you were in 1st class. So much for the perks of Comfort Plus as there were none. Not even a glass of water. Wow! When we landed late obviously because we left late we were late and there was no ground crew to get our plane to the gate so we sat for over 1/2 hour on the taxi way waiting for ground crew to be available for us to get to the gate. To add insult of injury when we did get to go to the gate there was no gate available for use so we had to deplane in the rain down the emergency stairs. They said that if you had a problem with the steep stairs that they would make other accommodations. Probably would have been another delay so we all carefully went down the steep slippery stairs. I doubt that the stairs met any OHSA or safety requirements except for emergency issues. They were wet and slippery. This was the absolute worst trip that I have taken with Delta. It will seriously influence my future trip decisions."
Contras: "Not being on time. Not delivering service stated. Sitting on a taxi way for extra time. Having to disembark down steep slippery stairs, basically an emergency exit. This trip was late from start to finish."

Prós: "Good choice of video programs."
Contras: "The flight attendant took 25 minutes to appear, and had enough time for one round of service. First class, at least you should get two drinks. Fly basic economy, there just isn’t any reason to fly first class."

Contras: "Direct flight, on time arrival"

Prós: "I enjoy being a Gold SkyMiles member, which gives me the perk of being in priority boarding. I also enjoy seating in Delta comfort, especially on long flights such as the one to LA. Delta has greatly improved on keeping their passengers entertained by having the latest movies to watch, as well as, satellite television. Additionally, the mobile app is excellent since it allows you to check in and track your luggage."
Contras: "Delta needs to improve their food and snack choices. The snack choices (cookies, chips, fruit, pretzels) wasn't horrible but could be better. As far as food to purchase, Delta's menu is extremely limited and not worth the price of purchasing."

Prós: "i fell asleep until we arrive to STL."

Contras: "That's the flight is clean"

Contras: "By mistake I booked my ticket for the wrong date Called to change it, wait time was over 2hrs went to the delta app and it cost me $200 to do it. Get to airport and ask for an up grade not possible but if I paid $200 when rebooking the flight I could have gotten one. Snacks were horrible and I have a delta card and was charged $29 to get in plus a charge for my extra suitcase. It’s ridiculous given the amount of money I spend on m card on the monthly basis. Very disappointing"

Prós: "Having just exited the AeroMexico flight that came across as unprofessional, it was refreshing to get on a Delta flight. It was not really exceptional, but it met my expectations. The Delta agent on the telephone on the day before our flight WAS exceptional, as she tried valiantly to get us checked in to a flight that had been changed (by Aeromexico) several times. Delta was also exceptional in helping us retrieve our luggage after AeroMexico lost it."
Contras: "The noise by the engines in the back section on the Delta flight was rather unbelievable. As a physician, I think it was likely physically damaging to our hearing. If this interior aircraft noise can’t be avoided, I think earplugs should be offered to passengers in those seats."

Prós: "Crew very cheerful and friendly"
Contras: "Still don’t know why I’m always zone 3. Also, need to stop people in main cabin from putting seats back. Either everyone would need to be like dominoes or basically they are just getting rid of what little space there is."

Contras: "My row didn't have sound on our entertainment system. I was able to move to another seat and they did compensate the couple that was next tho new with beverages and miles to their account."

Prós: "Boarding went well, departed on time and arrived pretty much on time."
Contras: "My entertainment system didn't work. I brought it to the attention of a flight attendant since all the attendant lights weren't". So they were having a glitch I the system. He said he had them reset mine. Hee must have furthermore until they did the beverages. They tried twice, nothing worked. No movies, no audio, no light. Nothing done, no compensation. NYC to Seattle, a long flight tho not even read my magazines."

Prós: "Ease of flight"
Contras: "N/A"

Contras: "Delay in leaving from the airport there were issues with Web checkin Crew wasnt able to give me my boarding pass for the connecting flight and kept saying going to the other counter"

Prós: "I got to destination. Baggage claim was quick."
Contras: "Flight was delayed due to waiting for a tardy flight attendant. Landing felt a little hard. No announcement about baggage carousel prior to disembarking."

Prós: "For a short-haul flight on a small CRJ, it was the most pleasing and comfortable flight. No delays and everyone was pleasant from ground staff to flight crew."

Prós: "The crew was great, boarding and exit went smoothly."
Contras: "Seats are tight, not very roomy, I'm 6' tall and my knees were in the seat in front of me. The delta studio entertainment app didn't work, couldn't use the internet at all."

Prós: "Nice power nap, quick flight!"

Prós: "Great (seemed like unusually friendly and helpful) crew. Plenty of carry on baggage room."
Contras: "Seats didn't recline. Plane hot initially and couldn't be cooled down until airborne."

Prós: "The crew was nice but seemed super stressed out."
Contras: "The plane was old, no entertainment was provided, tight space with little leg room and our plane departed late."

Prós: "Did not eat or use entertainment."

Prós: "Delta has a good business product. The entertainment system was good. The food was good."
Contras: "The business class crew struck me as distracted and putout to be there."

Prós: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"

Prós: "Excellent flight. Nice new aircraft."

Prós: "Going to NY the boarding zones changed by the gate so you could see your time for boarding."
Contras: "Going back to Orlando the boarding zone did not change from 1 and I was the last person boarding. I am not a frequent flier so it was confusing to me."

Prós: "Even with a 90 minute delay getting out of Seatac caused because some one checked their luggage but didn't get on the plane, Delta made sure that everyone made their connecting flights in Tokyo. In my hurry I left a charging cable on the late flight but right after I got settled on the next flight, and before I'd even figured out that I'd left it, a Delta attendant handed it to me."

Prós: "The crew was attentive, pleasant, and hardworking."
Contras: "Tight leg room in coach. Cramped and uncomfortable."

Contras: "Because I refused to pay extra money after booking my family of three on your flight, you separated us into middle seats scattered in the back of the airplane. I believe this is evil underhanded extortion after you had already published price and I had agreed by clicking to buy the ticket."

Prós: "The crew was great. Flight leader was entertaining and sounded well versed on the speakers. I really like that it was not a full flight. A little extra room to work with."
Contras: "Queue time in L.A to secure a gate. (Minor)"

Prós: "Crew was helpful, plane was clean and food is decent"
Contras: "Have to request wheelchair service twice as the receiving staff handing the wheelchair to another company for departure staff. Only one counter handles wheelchair request at each leg. They are so strict with liquids that all baby foods had to put in a separate bin and we had to go to another security point for clearance. It took 2.5 hours to go through all that, that is with wheelchair priority! Boarding was horrible at the gate."

Prós: "Crew service was excellent"
Contras: "Poor leg space"

Contras: "Everything was ok"

Prós: "On time, nice crew."

Prós: "Clam flight Nice crew"
Contras: "No complaints, completely satisfied!"

Contras: "Delayed flight for 6 hrs. and acts like it is just business as usual, perhaps it is for Delta"

Contras: "The flight was very bumpy and didn't have the option to watch a movie."

Prós: "The cookies!!!"
Contras: "To cold on plane"

Prós: "The small scack/meal was excellent. Good service. Smooth flight. In-out-done! Good job Delta!"
Contras: "Can't think of anything negative. A long time standing by on runway waiting for departure."

Prós: "So rude crew"

Prós: "Absence of food"
Contras: "In flight service"

Prós: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Contras: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."

Prós: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Contras: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."

Prós: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Contras: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."

Prós: "The crew was professional & friendly"
Contras: "Food was terrible honestly, entertainment system didn't work on 1st flight."

Prós: "Crew good and seat OK but not exceptional for business class"
Contras: "Food was average - main course could have been better. Range of movies ok but not great"

Prós: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Contras: "Nothing"

Prós: "Usual faultless KLM experience"
Contras: "Nothing."

Contras: "Boarding was crazy. Could not everyone in the gate area."

Prós: "Fast boarding"
Contras: "Slow in refuelling, got us delayed for 40-"

Contras: "Time"

Prós: "KLM STAFF WERE VERY PROFESSIONAL"
Contras: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"

Prós: "economy plus seats were nice, great movie selection, especially international movies"
Contras: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"

Prós: "Fantastic gate agents!"
Contras: "The food was terrible."

Prós: "Friendly crew, upgraded seat was worthwhile"
Contras: "More snacks in between meals,"

Prós: "Seat comfortable"
Contras: "Flight was delayed and overhead bin space was very small"

Prós: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Contras: "Not having to walk outside in Edinbur4gh to board the flight."

Prós: "The crew was amazing and the food was great."
Contras: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."

Contras: "The flight was cancelled and had to be rerouted on United Airlines."

Contras: "My suitcase didn't come with the airline."

Contras: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."

Prós: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Contras: "I would have to dream something up."

Contras: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"

Prós: "Flying with KLM is a pleasure"

Prós: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Contras: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."

Prós: "The boarding was easy and you didn't have to wait inline for that long"
Contras: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."

Contras: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"

Prós: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Contras: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."

Prós: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Prós: "Excellent very good"
Contras: "Everting so good ex"

Contras: "Nenhuma atenção aos intolerantes à lactose. Muito má política. 4 voos 4 refeições com queijo... Até a SwissAir oferece alternativa..."

Contras: "Não estão atentos à intolerância à lactose... muito mau neste ponto."

Prós: "Delayed flight but staff apologized as for safety reasons."
Contras: "Very late arrival"

Prós: "Good information and helpfil boarding."
Contras: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."

Prós: "Lovely staff, good food, great movies."

Contras: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."

Prós: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Contras: "Nothing"

Prós: "on time, and with snow"

Prós: "The supplied pack of toothpaste/toothbrush"

Prós: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Contras: "Nothing to be honest . All positive."

Prós: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Contras: "Not much to comment on here."

Prós: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Contras: "Nothing."

Contras: "Chek in ....separado de minha mulher e ninguem resolveu o problema"

Contras: "Meter minha esposa longe de mim...em outro lugar...chek in muito mau...depois de pedir a tripulação para juntar os dois ninguem quiz saber e nao ajudaram..vergonha"

Prós: "No chargers or tv on planes"
Contras: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"

Contras: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"

Prós: "Speed, crew, and reliability."
Contras: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Prós: "Same as above"

Prós: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."

Prós: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"

Prós: "Nice crew"
Contras: "Not loose my luggage:)"

Prós: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Contras: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."

Contras: "food"

Contras: "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"

Contras: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"

Contras: "Flight was delayed"

Prós: "Spacious business class seats, excellent meals"
Contras: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."

Contras: "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."

Prós: "Tripulação boa"

Prós: "Tripulação excelente."

Prós: "The entertainment options were great."
Contras: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."

Prós: "Crew was very friendly and seat in KQ is super comfortable in Business."

Contras: "See above."

Prós: "Food and wine. Entertainment."
Contras: "Sat closer to water closet. Maybe more air freshener in there."

Prós: "Food"
Contras: "Entertainment"

Prós: "The crew was efficient and friendly. The plane took off on time and landed on time."
Contras: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."

Prós: "The airplane"
Contras: "Nothing"

Prós: "Air france crew at Mumbai Airport very rude and not supportive during checkin"

Prós: "Staff and services all very good definitely"
Contras: "Everything was brilliant"

Prós: "Didn’t like the sandwich offered"

Contras: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"

Prós: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Contras: "Check in process was easy. The flight attendants are all very helpful and kind."

Prós: "Not much but the staff"
Contras: "No room, boarding was slow, zero bag or legroom"

Prós: "1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles."
Contras: "1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about."

Prós: "Enjoyed my food, especially tasty for airplan fare!"
Contras: "Not enough leg room"

Prós: "Food has improved a lot on business class. Meals are more creative."
Contras: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."

Prós: ". Budget airline with no legroom or extras"
Contras: "See above. Nothing specific to like."

Prós: "Personnel"
Contras: "Nothing"

Prós: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"

Prós: "Plus seat was good. On board crew was nice."
Contras: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."

Contras: "The flight was late, real late."

Contras: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"

Contras: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"

Prós: "Staff was nice"
Contras: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."

Prós: "Seat comfort in business class Professional and friendly crew"
Contras: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"

Prós: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Contras: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."

Prós: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Contras: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"

Prós: "Pretty decent"
Contras: "Not much"

Prós: "the Airline"
Contras: "The Airport, Security, Boarder control."

Contras: "They lost my luggage"

Prós: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"

Prós: "Great crew"
Contras: "Food could be a bit better. White bread is unhealthy."

Prós: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."

Prós: "Friendly crew and exit row had nice legroom."
Contras: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."

Prós: "Lovely crew, clean toilets"
Contras: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."

Prós: "Cheap aircraft, not even headsets"
Contras: "Dirty aircraft, I expect more when I pay a lot"

Contras: "Meal choice missing kosher non-gluten combination."

Contras: "The company failed to transfer my checked-in bag to the next flight during the transfer apparently"

Prós: "Panamá airport is a disaster, unorganized and dirty"
Contras: "Panamá airport"

Prós: "If I could choose my seat"

Prós: "Gate side crew was amazing in providing repeated delay updates."
Contras: "6:34 flight was delayed until 1:00 am due to not having a pilot. No weather issues just no pilot, poor staffing. Unacceptable."

Contras: "Seat space"

Contras: "Delayed three hours with no communication or compensation. Poor customer service"

Contras: "Better communication about handicap persons. I called twice and notified two people about my mom and her wheelchair but no one tells the gate to put a ramp up to the regional jet on the tarmac. Three ring circus as usual ."

Prós: "Arrived early. Friendly pilot."
Contras: "Attendant did not offer snack choice."

Prós: "Service was good"
Contras: "Nothing"

Prós: "Friendly and attentive crew. On time."

Contras: "6 hour mechanical delay"

Contras: "First flight delayed 45 min, then cancelled. 2nd flight 3 hrs later."

Prós: "Upon learning that our flight was delayed, the flight attendants brought out snacks and water right away."
Contras: "They started a movie, then restarted the same one an hour into it. After it ended, they played a second movie and cut it off half way to show other programming. Who would bother with a movie knowing only a part of it is being shown? That is disrespectful of our time. Boarding was a mess- everyone at once, most bags put below with luggage even though most overhead compartments were empty."

Contras: "I’m not sure how this flight was as I missed it due to a delay from YYZ to ORD"

Contras: "7.5 hr flight from Lisbon to Philadelphia on a dingy old plane that looks like it hasn’t been retrofitted in close to 20 years, with no charging ports for electronics, which seems insane in this day and age, especially for such long flights. Had no in-seat entertainment systems either, and only offered news and sports on the American wi-fi service — not their usual lineup of movies and TV."

Prós: "Sat at the gate for a while before pushing off. An announcement would be nice. Crammed into tiny seats. Wi fi didn't work (broken yesterday and they didn't fix). Very limited entertainment options on an 8 hour flight."
Contras: "Reasonably on time. Quit trying to sell us credit cards. How about improving the flying experience?"

Contras: "Confusion when boarding. Uncomfortable seat. No entertainment on a international flight! What kind of person thinks that is a good idea? I thought I will be flying British Airway for the flight back home that is why I bought this whole flight ticket. If I had known it will be AA flying back, I would fun as far away as possible."

Prós: "My flight was fine - I paid for a Premium Seat, which also allowed me a premium boarding position, which I highly recommend for anyone flying. The seat was comfortable, the staff was very friendly and I really liked the in-flight entertainment."
Contras: "At the DFW security post for my gate, there was NO TSA-pre. That service stops at 7pm. I would think at a major airport like DFW where American Airlines has a hub, they would make sure to staff that longer. Just getting to keep my shoes on, while having to drag all my electronics and liquids out, take my coat and belt off, etc. is not acceptable. AA should put the pressure on DFW to treat their customers better!"

Contras: "No airline has trans Atlantic flights without personal entertainment anymore. I expect it and am super disappointed when I don’t get my movies."

Prós: "Flight was pleasant and all the crew members were courteous."

Prós: "Great pilot. Outstanding control over the plane. Arrived an hour and a half before originally forecasted three days prior."

Contras: "Flight was delayed almost two hours due to crew staffing issues."

Contras: "It was nice. And boarding was good too."

Contras: "the fly got delayed for more than 3 hours."

Prós: "Good service, great entertainment."
Contras: "Small seats, older aircraft."

Prós: "Regular updates on delay timing"
Contras: "Landing in PHL so late we were lucky to make our connection"

Prós: "Great service. The staff was great."

Prós: "It was easy to travel"

Prós: "Excellent service. Crew was friendly and helpful. Food was great."
Contras: "Just didn't like the movies offered, but how do you please everyone? :-)"

Contras: "Flight was cancelled"

Prós: "Flight arrived early"
Contras: "Flight attendants were short and condescending to multiple passengers and made everyone throw away bottled water and food given on the plane threatening that it would prompt search by the agriculture department during customs. Additionally, skipped rows for food service and trash pick up."

Contras: "Too many delays. Having to de-board after boarding."

Prós: "Da simpatia da tripulação."
Contras: "Nao consigo acreditar no aviao velho desconfortável sem televisoes individuais em um voo internacional de 7/8 horas... sendo que no voo de miami para Philadelphia havia. Pior cia que ja viagei neste aspecto."

Prós: "The middle seat was empty I had an aisle seat. That was wonderful."
Contras: "No wifi screens for books or movies but I had my iPhone."

Prós: "Easy and customer service at lax was awesome and very helpful!!!"
Contras: "The 45 minute bag time that's it may or may not be able to go 45 mins within boarding ."

Prós: "On time"
Contras: "Boarding numbers"

Prós: "My neighbor."
Contras: "We sat on the tarmac for over an hour for no apparent reason."

Contras: "I nearly missed my flight because I did not have a seat for a flight that I bought a ticket for at full price. Which, would lead one to believe that I would have a seat on said flight. However, coming to the gate an hour before boarding the personnel working gate the said he was having computer difficulties and could not get me a seat and it would be 10 min. I continued to return till boarding to find out I had no seat and I was on standby. Upon going to customer service they replied the airline oversold tickets and every airline does this as if to make this practice ok. Well being in sales myself and if I were to sell x amount of product to one customer ( or several) I better make sure I have it all there to deliver. People rely on you schedule wise. It nearly shot a meeting I had to make in the foot. Very disappointed with the airline and the way things were handled."

Prós: "Nice people good plane ride -- no problems."

Contras: "Forced to check my carry on. Took 30min for the bags to come out on the carousel. Which is why i never check my bag."

Prós: "Food was fine."
Contras: "Plane was old and didn't include personal screens in the seats, for an 8+ hour flight it should be mandatory. Everything about the plane felt old and slightly dirty, and while flying across the Atlantic, it's slightly nerve wracking to still see cigarette disposals in the bathroom and on the seats (reminding you just how old the plane is)! The boarding process was a bit crazed, we were put on buses in no particular priority order and dropped off at the plane to all board at the same time!"

Prós: "Speedy boarding"
Contras: "Unmotivated crew, uncomfortable seats."

Prós: "Helpful attitude of crew"
Contras: "would have liked to be able to power up digital devices."

Prós: "very friendly staff"

Prós: "Nothing to expect from Domestic fight."

Contras: "Boarding was chaotic, with people sitting in wrong seats and walking the wrong way down the plane. Crew were not especially friendly. I know it was at the tail end of a long Sunday, but it wasn't impressive."

Prós: "Plane was ancient"

Prós: "Entertainment, 110 plugins for devices, internet."
Contras: "only free meal option was cinnamon cookies."

Prós: "On time, arrived early."
Contras: "Seats too close in front of you."

Prós: "Flight was on time. Plane was clean. Staff very professional."

Prós: "It took off on time and life was good."

Prós: "There were no unexpectedly positive surprises. There was nothing that stood out as a positive experience beyond status quo"
Contras: "The airplane was older technology on three of the four legs. No charging outlets, or personal entertainment except on one flight. They also lost our bag, so that really stinks. They Gate checked my bag, and didn't give me a ticket. I even told them that I'd prefer a ticket, in case something goes wrong, and they replied 'oh no worries, it'll be up in baggage claim". I looked him squarely in the eyes abs I said, OK I'll wing it, but I trust you! He said no worries."