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Prós: "Same as other answe"
Contras: "Same"

Prós: "Airplanes, crew, entertainment on Lufthansa airplanes"
Contras: "Leaving Frankfort on-time"

Contras: "Food"

Contras: "Flight from Berlin to Frankfurt was late, but I made my connecting flight to Amsterdam."

Contras: "Asked for ONE piece of bread, and such a big company. Didn’t have ONE piece of bread to provide. Shame. But not surprised, considering the focus they had with onboard shopping, cut coat, and generate revenue very oriented."

Prós: "Nothing"
Contras: "Meals."

Prós: "Amazing crew!"
Contras: "The onboard entertainment were quite outdated selections. The seats are very small for such a long flight."

Prós: "Everything about the flight was perfect."
Contras: "Cannot get Lufthansa to issue miles for the flight, or for my Star Alliance flights on Swiss and United. Frankfort terminal transfer distance is very far, and too far if your flight transfer is less than 55 minutes!"

Prós: "Crew were great. Very friendly & helpful"
Contras: "Lufthansa really need to serve something better than high school cafeteria grade food"

Contras: "My luggage did not make it with me."

Prós: "Yes"
Contras: "No"

Contras: "Good food, on time and semi comfortable seats"

Prós: "Efficient boarding, friendly crew, nice range of entertainment options."
Contras: "An economy seat is an economy seat ...."

Prós: "Do pequeno almoço"
Contras: "Os acentos"

Prós: "it was great the crew was very friendly and the food was also good to my surprise definitely fly Lufthansa again"
Contras: "the seating is small there is not much room without touching the other person it is so small the one has a hard time to eat"

Contras: "Flight was 45 minutes late arriving, causing me to miss my connection to Lufthansa and forcing reroute of whole trip."

Prós: "Fantastic seats are very comfortable. Makes long trips like this one actually enjoyable."
Contras: "For business class the food could be improved."

Prós: "Airbus seats, n/a considering short flight"
Contras: "Some staff ignored us in our isle"

Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"

Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."

Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"

Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."

Prós: "Very good flight and crew."
Contras: "It was a good flight."

Prós: "1st time on a transcontinental flight and 1st time using Lufthansa. Very enjoyable."

Prós: "Nice Biz Class with typical empty center seat. Pleasant FAs."
Contras: "No complaints."

Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."

Prós: "We very much appreciated you the Lufthansa agent helped us after we missed our connecting flight to Toulouse due to German passport control. She was able to get us on a flight to Munich then on to Toulouse. We were able to get to Toulouse 4 hours after originally planned."
Contras: "Though our flight arrived in Frankfurt on time (6am) we missed our connection to Toulouse (7:20am) because of the passport check in Frankfort. There were only two agents and they were working at a snail's pace. It was incredibly frustrating and if this happens often, those flights shouldn't be advertised as connecting."

Contras: "Plane was old and had no in flight entertainment"

Prós: "The flight was very good"

Prós: "Comfortable, great food, good selection of entertainment"
Contras: "The staff tried to helpful but lost at times"

Contras: "Comfort was good because flight was not full and I didn't have someone sitting next to me. Otherwise the seats are too cramped and crowded in Economy. Also had to call to find out if I had to pay for seat assignment. Couldn't find information on website. Had difficulty finding correct phone number and getting through to customer service."

Prós: "cabin crew were all very nice!"

Prós: "Always enjoy Lufthansa flights - Seemed a bit hectic this time"
Contras: "It took me 25 hours to get back home, multiple flights, lost luggage, and overall a disaster of a trip home. I was supposed to arrive in DFW at 2:15 p.m. and did not arrive until almost 2:00 a.m. My luggage came to a different terminal and did not arrive with me. In the end everything was okay but it was not a pleasant trip"

Contras: "Sits are extremy tight"

Prós: "I enjoyed just relaxing, eating good food, drinking as much quality alcohol as I pleased and having all the entertainment I could ask for"
Contras: "The entertainment system could remain active till the actual opening of the doors. Why not?"

Prós: "Comfortable seating, very good and pleasant crew."
Contras: "Online seat reservation didn't work. Limited food choices and no vegetarian/vegan options. Big selection of movies and music, but quality not so great."

Contras: "Houve um atraso na saída de Munique."

Contras: "Flight delays,...."

Prós: "Punctuality! Everything was on time. For a short fly like this one could hardly ask for more."

Prós: "Individual entertainment center with multiple video options, documentaries, old and new movies."
Contras: "The entire Economy and Economy + had to walk to a section in the middle to use few toilets, instead of having the restrooms spread out. This resulted in a long line and awkward waits facing 10 more people in a very small space. The blanket was not washed well, had long blond hair on it. The temperature was very cold."

Prós: "Houve atrasos mas saídas"

Contras: "We missed this flight because previous flight from Germany was late. After running like mad people thru the Frankfurt airport- we only found out they have left - many people missed the flight!"

Prós: "they were on-time and we got from IAD to FRA in one piece."
Contras: "you had to pay $35 ahead of time just to select your seats...they only allow 1 checked bag, half the flight was empty in eco plus but they still wanted you to pay to "upgrade", integration with UAL is cumbersome and difficult as you cant manage both legs of a UAL/LH flight from one carrier. Overall mediocre but hey - Cheap fares, you get what you pay for."

Prós: "Crew was friendly both in flight and check in area."
Contras: "My entertainment screen wasn't working at all from Washington DC to Munich! Also, I searched Lufthansa's website to order "Halal Food" but there was no option for it! I talked to one of the crew about it, she said that I needed to call to order in advance, but she was nice enough to offer vegetarian food as a substitute which was okay."

Prós: "The crew were amazing!"
Contras: "I had to pay extra for "out of sequence" booking as I wasn't able to catch the flight out of Manchester to Athens. so i booked a different flight the next day to a different airline. Lufthansa canceled my booking as I didn't take my outbound flight, when they found the booking, they asked me to pay extra. Such a waste of money! Although, the crew on the plane were really good!"

Prós: "The convenience of an early arrival time in Frankfurt to catch another connecting flight to my final destination"
Contras: "Lufthansa was GROSSLY late to depart,for no apparent reason, causing me to miss my connection! Lufthansa then arranged for the cheapest and LATEST flight available as an alternate connection causing me to miss a very important family event.. Very disappointed.."

Contras: "They had overbooked the flight and asked to reroute me. I asked if I would still be able to get to my destination at the same time and to make sure I would have a window seat. Everything from the moment I said yes was a terrible. They rebooked me twice on two different routes when I was in the air. Said a steward would meet me (never happened) instead I was running to catch flights on different airlines in two different airports. The entire situation was disgusting. The running was with all of my luggage. Because of the rebooking I was in the last row of 75 rows on a plane with an additional connection. Every flight had delays creating more chaos for the next flight. The only helpful airline in the bunch was Delta."

Prós: "On time"

Prós: "Flight was ok"
Contras: "We had one hour delay, on a 1:30h flight, totally unacceptable"

Prós: "I never got on the flight as there is a global pandemic and a mandate for NY'ers not to travel. The worst part is that I don't think I'm getting a refund."

Prós: "nothing"
Contras: "Opodo messed up my booking. I reached the airport only to find out that the booking was cancelled by Opodo though I received an email from Opodo 24 hours before advising me to check in on the flight. As I was busy with some construction work at home I thought I would check in at the airport. Opodo advisors were not helpful on the phone and I ended up missing a family get together due to their incompatibility."

Prós: "Rapid boarding with no delays"
Contras: "No snacks, no entertainment."

Prós: "Quick boarding and departed on time."
Contras: "Everything else. Air Lingus is like Ryan Air with an Irish accent. No space, terrible food, very low quality entertainment system with the sound muffled and barely audible."

Prós: "All good"
Contras: "The Dublin airport is in desperate need of air-conditioning!! Pretty amazing and international airport doesn’t have this handled."

Contras: "Transferring to another airline that was “serviced by”. British Airways ended up being 2 hours of stress, confusion and running to our gate. This should be made apparent while booking. Had to go through security 3 times in Toronto."

Contras: "Falta de criterio na obrigatoriedade de enviar malas para o porão que é absurda e inaceitável"

Prós: "The staff are always lovley"
Contras: "They lost my bags and 5 days later I still don’t have them.. traveling alone with a baby for Christmas.. all my gifts were in that bag so Christmas is a bit of a loss.. I find it way to difficult to get refunded or reimbursed for my loss"

Contras: "Flight was good. Kayak service terriible. First time user and I’ll never use it again. Who wants to deal with a third third part. Information was not translated properly and resulted in my wife and I on separate flight."

Prós: "One male Steward was first class,efficient and very helpful to everyone"

Prós: "Excellent service from the crew! Good food and drink"
Contras: "We left an hour late due to "paperwork". Made for a long flight on a long day."

Prós: "Overall, the airline is nice with decent entertainment and food"
Contras: "Every time I book with orbitz, even months in advance, I get seated in the last seat of the plane so I am in the toilet"

Prós: "Friendly staff, came around with water and ice cream. Decent lunch. Good entertainment."
Contras: "Seat was very narrow."

Prós: "Good flight with good service."

Prós: "See above."
Contras: "See above."

Prós: "Never got on as we were 5 minutes late at the bag drop. Attendant telephoned her line manager 40 minutes before take off and refused to take our luggage. She did manage to book us on flights for the following day at a cost of £290. Not a good experience!"
Contras: "Never made the plane."

Prós: "JFK flight - exit row has TONS of space at modest cost. Latest movies showing for free."
Contras: "Inconsistent food: was decent outbound but less so on the return. Doesn't participate in TSA Pre."

Prós: "Boarding made sense. They boarded the back of the plane first. Kudos for that."
Contras: "The seat cushions were nonexistent. Less legroom than a mini backseat and no way to upgrade since I purchased on kayak...unless I was willing to pay $4000 more to get premium coach seats. Will not use kayak again."

Contras: "not much as far as movie/tv selection goes; very little leg room and uncomfortable seats"

Prós: "Boarding was quick."
Contras: "They lost my luggage on my connecting flight from Dublin to London. And I didn’t receive it until I returned home a week later. No clothing for a week. I wasn’t offered any reimbursement. The flight attendants were rude. And the seats were uncomfortable."

Contras: "Passengers line up to board instead of waiting for their number rows to be called. I ended up boarding later than most and the overhead lockers of the front rows (where I was sitting) were completely full. I had to place my baggage very far back and wait for almost everyone to leave the plane so I could collect it."

Prós: "Crew was attentive and efficient. The flight was smooth aside from the minor turbulence."
Contras: "I sat in a seat with a broken entertainment screen and the WiFi was so slow it was unusable. The seat I sat in also would recline on its own at times. It made for a very long annoying and boring flight."

Prós: "Used the self check-in and an agent offered to help. She was fantastic!"
Contras: "Cattle call boarding.... No system. We prepaid 80 Euro for two carry-on size bags because they were slightly over the 10 kilo limit and then they announced at the gate that if carton bags were over size or weight, they would check the free. Really!!!!"

Prós: "Flight attendants were excellent."
Contras: "Food was so so. Entertainment selection was so so. Entertainment technology was substandard."

Contras: "Limpeza um pouco aquém.."

Prós: "Nothing."
Contras: "First time I flew with Aer Lingus and can't say I will do it again. Didn't realize I was flying across continents in such a small plane. The flight attendants were barely civil; the bin above me housed supplies and on more than one occasion an attendant with visibly wet armpits leaned over me without nary an excuse me."

Prós: "On board staff is very nice."
Contras: "Ticket counter agent at SFO placed wrong tag on suitcase. This created lost luggage 4 four days. Boarding gate time posted on boarding pass from DUBto SFO as gate closing at 10:25 am when flight left at 12:30pm. We ran to gate to be told the gate won’t open for boarding until 11:40. While at DUB going to LHR none of the Aer Lingus staff told us we were to go to British Airways terminal until we got to counter. Why couldn’t there be advance notice?Aer Lingus is lame. This was my first & last time I fly Aer Lingus."

Prós: "Great staff"
Contras: "Appearance and selection out of date Food was cheap and horrible"

Contras: "Food & not enough water served. The seats had very little leg room on flight from Dublin to Lisbon and people had to maneuver their bodies to get into the seats."

Prós: "What is there not to like: The crew are courteous and caring, the planes are clean and the price is right!"
Contras: "The check-in in Duesseldorf was subcontracted and staffed by an uninformed agent which led to a lot of confusion and inconvenience in Dublin. Someone like that does not reflect well on Aer Lingus which I definitely recommend otherwise!"

Prós: "Our first Are Lingus flight - would do it again!"

Contras: "Did not likevthe fact that beer and wine was not included on a trans Atlantic flight."

Contras: "Cramped seating. No food or beverage provided without charge."

Prós: "Efficient"
Contras: "No water? At least?"

Prós: "Flight arrived on time."
Contras: "Check in line was very long--took over an hour. Entertainment screen did not function real well."

Prós: "seat near handicap toilet"
Contras: "Nowhere to lift my foot on entire flight"

Contras: "Flight did not include a snack: even a tea cost $3."

Contras: "We arrived at Dublin airport two hours before our flight--as instructed--and had to enter an enormous line. Finally, we were instructed to leave the line after almost an hour and a half and were then informed that our tickets had been sold to someone else (we were bumped!). Aer Lingus tried to "normalize" this by explaining that they always "overbook" by 10%. How irresponsible! Instead of arriving in Paris at 4:30 PM (a direct flight) we had to take a flight to London and then to Paris and arrived at 11 PM exhausted (the bus service to Paris had closed down and we had to take a taxi). We will never fly Aer Lingus again. Aer Lingus created the long line to create this very situation!"

Prós: "Nice, punctual, quick flight!"

Contras: "We are really upset that Aer Lingus and/or Bitish Airways lost our baggeage! All our clothes, toiletries, medicine, and other personal belongings are MIA and we want these two airlines to work together and expedite finding and tertuning our luggage."

Prós: "good crew"

Prós: "Wonderful, attentive crew, clean, comfortable seating, enough leg room for even a long limbed person. This was economy class!"
Contras: "Not much to say here. It was a great experience. My video screen only worked if it was just at the proper angle and the free earbuds have an horrible sound quality. I had my own...not an issue. Fly Aer Lingus"

Prós: "Service, flight on time, arrived 30 minutes early"
Contras: "Pram was not waiting at the plane"

Prós: "Online pre boarding would not allow me to print boarding pass but once at airline, everything went smoothly."

Contras: "Lost my luggage for two days. No compensation given. my seat in row 12 had no working entertainment and seat did not decline."

Contras: "See above - I wrote that for the trans-Atlantic flight by mistake."

Prós: "I liked the crew - great team."
Contras: "nability to get seats ahead of time - sat in rear of aircraft - cramped. Seats were uncomfortable for this long flight. I would have liked ability to pay for upgrading seats for more room. In-seat entertainment was glitchy much of the flight."

Prós: "The flight staff were professional and friendly."
Contras: "No complimentary beer and wine on a trans-Atlantic flight? What's up with that? The food was ordinary at best."

Prós: "Crew sorted out a veggie meal even though the request from priceline did not get through."
Contras: "Audio on the TV/film system was muffled, could hardly hear dialogue. No subtitles either. Gave up. Not enough legroom, too cramped for long haul."

Contras: "Flight boarding time is wrong. No information provided"

Prós: "modern plane, large overhead bins, comfy seat with adjustable headrest, very good entertainment system"
Contras: "There was a broken restroom on the plane in the main section, so then, they should keep an eye on the remaining restrooms as they get dirtier sooner. Madrid barajas airport is an ordeal, Iberia needs to explain better that passport control happens when you get to terminal 4S on the tram AND then there are TWO more passport controls. then there isn't enough space for people to line up for the various groups, creating friction. Iberia just needs to be more organized."

Prós: "NA"
Contras: "Don’t delay flights that messed my return"

Prós: "Everything"
Contras: "Nothing"

Contras: "Boarding was terrible, like they never done that before. They do not offer even just a glass of water- nothing."

Contras: "Business area crew needs to better service from Bogota to san salvador."

Prós: "Cabin crews are kindley attended."
Contras: "It's O.K. with good price."

Contras: "Flight was bit chilly, though that’s better than being stuffy"

Prós: "Everything was perfect"
Contras: "They take you headphones half an hour before landing"

Contras: "Não apanhei o voo."

Contras: "Não apanhei o voo."

Prós: "Tudo"
Contras: "Nada"

Prós: "Tudo"
Contras: "Tudo"

Prós: "the plane was clean and in excellent condition. crew was very professional and courteous. food ok Entertainment and screen quality very good."
Contras: "seats could be improved but overall not so uncomfortable"

Prós: "The pilot did an excellent job navigating through rough weather."
Contras: "Boarding is a mess, too many special groups, and then the masses get in and it just becomes a zoo inside the plane. There are so many charges, flying these days is really not better than taking a local bus."

Contras: "The flight to Madrid from Porto left so late I missed my connecting flight to Bilbao and I so I took a bus to my destination."

Prós: "The time arrived at the airport was great"
Contras: "Not enough leg room, had to wait too long for shuttle bus to the terminal."

Contras: "I couldn't check in online because I don't have 2 surnames. I arrived at Granada airport early to allow plenty of time to check-in. So did about a thousand other people. There was only one person available to check everyone in for Iberia. It was grateful. Plane was old. Not even a glass of water was offered."

Prós: "Saving grace: movie selection much better than expected. Food a bit better than expected (in the world of airline food). Crew capable & nice enough. We got to our destination on time, so at least there’s that."
Contras: "Boarding @ JFK was a joke. That part of airport is currently under construction, so massive # of ppl & not enough room for everyone. Once on plane, all reasonably good until we reached altitude & settled in for the evening. At that point, for some reason the heat came on between rows 39 & 46 (we were in row 45) & was on all. night. long. on an overnight flight. Crew was baffled & didn’t know how to fix. I was melting & miserable — impossible to sleep. Cramped, basic economy seats. Awful experience."

Prós: "First time flying El Al. Hopefully my last. They delayed the flight to give three people - two of whom were ladies iver the age of fifty - intensive security screens. I was given one as well. They took my laptop, one of my pbones, my tanlet, and my headphones. This would havr neen bearable if El Al invested in its cabins, but that doesnt seem the case. The headphones provided were similar to models from the 90s (and worked just as well), there was no individual screen for entertainment, and the seats were exceedingly cramped. At least the Wi-Fi was free."

Contras: "No free food or drink was offered."

Contras: "The whole experience of missing my connecting flight due to Iberia's delay. When we deplaned they gave us Express Connection envelopes and told us to run to our gate - 21 minutes away, a passport and a security checkpoint along the way... this is after a red eye... facing an 11 hour delay before my next flight and a voucher to McDonald's - really????"

Prós: "Todo"
Contras: "Nada"

Prós: "Everyone was very nice"
Contras: "Some more space"

Contras: "The plan was too small."

Prós: "On time, polite, comfortable"

Prós: "The cabin crew, the overall flight conditions."
Contras: "No entretainement and flight information available."

Prós: "Very friendly"
Contras: "Food"

Prós: "Turist class is now low cost class too"
Contras: "Overall a very uncomfortable journey"

Contras: "Iberia lost one of our bags and also broke our stroller"

Prós: "Nothing"
Contras: "The flight crew only cared about their first class passengers."

Prós: "Servicio a bordo y comida"
Contras: "El. Vuelo se retraso 3 horas"

Prós: "Smooth, more food than I've had in the past on united, everyone was friendly, everything seemed clean, smooth take off and landing!"

Contras: "There were no vegetarian/pescatarian meals available so I literally ate bread rolls for dinner & the tv audio was broken. I paid $40 for 45 MB of WIFI so that I could work and the internet lasted about 10 minutes. i couldn't even send an email within that time. The tv screen itself kept flipping back down to the aisle. Finally, the temperature was freezing & the bathrooms were disgusting."

Prós: "Do comandante que simpaticamente explicou o que se ia passando"
Contras: "Quando chegámos de Figari e fomos logo fazer o check in não quiseram aceitar-nos porque o avião estava overbooked e tivemos que esperar até todos os passageiros estarem sentados sempre com o risco de nao embarcarmos, o que acabou por não acontecer. A sugestão era ficarmos a dormir em Paris uma noite, apesar de termos as reservas confirmadas. No gate foram simpáticos mas a funcionária do check in era uma francesa incompetente e antipática, que nem sequer conseguiu encontrar as nossas reservas. Tivemos que ir a correr ao balcão da Vueling e ainda nos ameaçou que o voo ia fechar...enfim, uma experiência a não repetir"

Prós: "Good seat spacing"
Contras: "Customer service was a low priority"

Prós: "Overall I give the flight an average score, I like that everything was attended in a service oriented manner."
Contras: "I didn't like the aspect of lack of order at the airport specially when boarding, crew seemed a bit lost for a second there. In some respects I felt the plane had a dated feel to it; but then, I've never flown with Iberia before."

Prós: "Excellent service!"

Prós: "The entertainment was good when it was working"
Contras: "Service was horrible. Announcements were not being made adding to confusion in the cabin"

Prós: "crew"
Contras: "nothing"

Prós: "Speed of boarding and free wine!"
Contras: "Despite asking the crew 3x, the TV in my seat did not work. Each time I asked it was like they were hearing it for the first time. They wrote down my seat number and never came back. Thankfully I had a book! The seats were horribly uncomfortable and my legs and behind went numb several times. The food was awful and I regret eating it as I had a stomachache for several hours."

Prós: "Great space between seats, and very nice staff"

Prós: "nothing good happens"
Contras: "the last truck (madrid - tel aviv) was not with the same airbus that the 3 others (tel aviv - madrid / madrid - buenos aires / buenos aires madrid)... it was like flying in low cost with food (even the chair could not go backwards...very bad the last one"

Prós: "Helpful staff."

Prós: "Reasonably good service. They might be good for their local / domestic customers. They need to improve their service standards to match global air travelers"

Prós: "on time, nothing stands out"
Contras: "couldn`t choose my seat"

Prós: "The crew was fabulous! And the ride was on time and had plenty of entertainment."
Contras: "My only complaint is that the seats were very tight in the economy class. We were packed like cattle. I know these were the "cheap" seats but for almost $1500 I would hope for a bit more comfort."

Prós: "Very good flight all as expected"
Contras: "My golf luggage went missing and will be a day late - Madrid airport was a zoo - long wait to pass through passport contol"

Prós: "Cres was great and the food"
Contras: "Flight was 4:30 hour late"

Contras: "Flight left 5 hours late"

Prós: "Crew was very nice!"
Contras: "Movies were boring..."

Prós: "Really appreciated AC getting us on an earlier flight as our scheduled flight was delayed over 2 hours due to weather."

Prós: "Crew was friendly"
Contras: "Not as nice as the flight to and from Honolulu"

Contras: "Boarding at LAX was a bit difficult as sound system in that area of the terminal was muddy."

Prós: "One flight attendant in particular. Wish I knew her name to commend her. Also, had a bassinet for my grandson!! Frequent beverages offered, especially water. Allowed to move seats once in the air!! Able to help my daughter with her baby. Chicken dish was actually really good."
Contras: "No movie screens at all!? Odd; especially for an International flight. Check bathroom paper supplies more frequently. Ran out of paper towels two bathrooms. No fault of yours, but the Venice airport was a nightmare. I am use to airports in the US and was shocked how long the line was to get through to our gate. We couldn’t even find the end because it wrapped around like an “S”. Surprised we had to print our boarding pass (but was never asked for it); couldn’t do a mobile boarding pass."

Prós: "Not much except the smooth flight."
Contras: "We were served only one drink on a four hour flight. Couldn’t find a flight attendant to get a glass a water. Had my flight attendant call button on for a long time with no response. Flight attendants walked right by while attending to other tasks and never even asked what I needed. There were a few call button lights on that never seemed to be answered. I asked for water but never received it. Rouge seems to be a very sub par airline from its Air Canada parent, as I fly Air Canada frequently and am not new at this. This airline needs to work on customer service and it’s image."

Prós: "Overnight flight so slept. Flight attendants were friendly and helpful."
Contras: "Cramped seating. No entertainment."

Prós: "Exit seating with more leg room."
Contras: "No power plugs in a 4h+ flight is not acceptable. That should be standard for every passengers. Unclean seats. General abrasiveness from some of the staff."

Prós: "They were very kind and helpful when my daughter became unexpectedly ill during the flight, bringing cold wash cloths, ice etc, and they checked in on her regularly until landing. Much appreciated!"

Contras: "You cancelled our flight & then made the rebooking process a hastle & did not provide all available options."

Prós: "This was a very pleasant flight. The attendants were excellent. The plane was clean. The food was fantastic . The entertainment system made the flight go by better. Over all an excellent experience"

Prós: "The movies on board"
Contras: "The fact the plane was late"

Prós: "The flight attendants were helpful, kind, and friendly."
Contras: "N/A"

Prós: "Crew and flight were great"
Contras: "Not great food, but that's ok."

Prós: "Quiet night flight, friendly service and ok entertainment."
Contras: "No surprise but food definitely nothing special, disliked big fees for baggage."

Prós: "Price"
Contras: "Power outlet's didn't work"

Prós: "Great service, multiple meal/snack services and staff was friendly and helpful when needed,"
Contras: "The customer service line through telephone was not very helpful and seemed to cause more worry when we ran into a problem with our flight."

Prós: "There was nothing unpleasant"
Contras: "Long walk from terminal F and it wasn't well maked"

Prós: "The leg room in basic economy was great -- especially compared to other airlines. In seat entertainment was free."
Contras: "No complimentary snack on a five-hour flight. Food was available for fee. Entertainment movie/TV programming was limited (not live television)."

Prós: "Liked my seating which I paid for dearly"
Contras: "No entertainment at all!"

Prós: "Nothing"
Contras: "For business class the accommodation was appalling. The seat would not even recline more than a couple of inches, let alone lay flat which is what one is paying for. The touch screen entertainment did not work. The flight arrived too late to make connections - again. The boarding agent at the gate in Los Angeles was one of the rudest and most arrogant men I have ever encountered. I complained to the plane's Captain about him, as he was going through. All the business class passengers around me were commenting on it. One was even filming his egregious behaviour for Facebook. He alone was enough to put one off Air Canada ."

Prós: "I can't fault Air Canada Cabin crew - they are absolutely wonderful. I had a situation with a woman who decided she wanted to take my window seat and the cabin crew was amazing with how they handled the situation. They are always so friendly, attentive."
Contras: "Boarding at Frankfurt airport was God Awful. The supervisor there was so rude to people, treating us all like cattle. The boarding process was unorganized, confusing, we were getting conflicting instructions from staff and then verbally abused by the supervisor there."

Contras: "Extreme delays on my return flight which made me miss my connection and get rebooked on another flight for the next day. We were delayed on departure, then on the tarmac, then in the air, and finally when getting off the plane. I am glad that I was rebooked and was given a hotel to stay at, but I did not like the way I was treated by Air Canada staff at customs. I passed through customs only to be sent back into Canada after having crossed through security because the staff decided to close. We were told by other staff members that it was up to them to decide when they were done and to talk them. I ran through the whole airport with about 7 other people to make it. Why make us cross through security only to send us back? There was no one there to guide us on what to do. I had to go through the whole thing again the following day only to have my face cream taken away (it is technically cream, not a liquid) and then be detained. None of this happened AT ALL the day before. I'd give more details but it was a complete mess."

Contras: "I have taken 6 flights with your company in the last two weeks. Each has had a minimum of 45 min delay. Your seats are very small. Your planes seem dated and have no entertainment system on board, oh unless I want to pay another $10 bucks for an Ipad.. Food , what food. You did not have half of the items on your own menu.. and when I bought some cheese and crackers, I had to remind the lady that cashews were in the picture too. You have a mediocre airline, nothing to brag about here."

Prós: "That it got us to Italy."
Contras: "Crew was outright rude, seemed to go out of their way to be disrespectful and unhelpful, no information ahead of time to download the app to get the then subpar entertainment. No wifi option. Seats horribly filthy, gum stuck, trash, magazines all outdated and torn up, and little to no room. Worse than any other airline. food was pretty gross."

Prós: "This was not a Luftansa flight!! It was Air Canada Rouge which is a budget airline that doesnt compare to Luftansa"
Contras: "The fact that it said thia was a luftansa flight when in fact it qas not"

Contras: "2 hour delay, lack of connecting ticket made me have to go through security all over again, the "entertainment" is an app for your smartphone/tablet."

Contras: "One of the crew members seemed a bit out of sorts, didn't smile much and was curt with another passenger when she was asked to take his garbage."

Prós: "loved the free movies"

Contras: "The flight was late."

Prós: "Once I made my flight (the next day) everything went smoothly"
Contras: "Online checkin does not inform passenger if their passport is suitable for travel. Although my online checkin was successful, once at the airport the attendant would not allow boarding because expiration was within 6 months of travel - a requirement for certain countries. It would be much more efficient - for airline and passengers - if the online check in system can catch this before arrival at the airport."

Prós: "The food was pretty good!"
Contras: "*The in-flight entertainement required you tonise your own mobile devices, but locks "premium" content (movies) and forces you to install an app to view it - which you can't do once your on the plane and have no wifi. Also, there's no way my iPad would've lasted 7h without a charging port anyways..."

Prós: "Friendly service is so important to me - and the staff and flight crew at Air Canada met all my expectations. I had the displeasure of flying United on the way to Seattle and I must say the service at Air Canada is far above!"

Prós: "Everything about it, thank you for the service"

Prós: "Nothing except the plane was able to fly!"
Contras: "Old plane: Old seats No entertainment screens need to rent a mobile device -> this is sooo out of touch with reality of standard flights that it is even embarrassing to mention or to write it! BTW: My fellow flight companions did make fun of this during the entire flight! Not good."

Prós: "1. Pilot kept plane informed which is great especially when there is potential turbulence."
Contras: "1. No entertainment on the flight. Not even opportunity to see where the plane is in flight and when we will arrive. No USB charger on the flight. Very outdate plane. 2. The plane was very dirty - trash in between the seat 4. The food was the worst I ever tried on the plane 5. I was very surprised at the very disappointing service. I must say, with all the travel I do, apart from 1 young lade, the flight attendants acted like they loathed being there. It is so disappointing especially b/c I am Canadian so it is a bit embarrassing that Air Canada seems to have such terrible service. 6. The flight attendants were out of a lot of things, I heard them mention several beverages they were out of throughout the flight. I also heard them say that there will be no hot beverages while seatbelt sign is on (which it was a lot). I guess that is reasonable, however, it is the first time I have encountered that on the place. Instead they directed to passengers to come up to the back of the plane to get a hot beverage when the seatbelt sign was off. I did a few times - 1st time they said they were out of cups and to stop by later. But 2nd time had the cups. Did these cups get magically delivered midair or perhaps maybe they just needed to bring cups from the storage on the place and could have given me an option to wait while they retrieve them. 2nd time when I stopped by to try to get a hot beverage, a lady with black hair just gave me an empty cup. The whole experience with this flight was confusing - some attendants seemed not to understand fully what passengers were asking."

Contras: "There was 3 hour delay on the first flight, that made me miss my connecting flight then they booked another flight which was not a direct flight but with an additional stop. I reached Toronto 7 hours later than my original landing time"

Prós: "Nothing"
Contras: "There was a thunderstorm & a wreck that morning, so even though we planned to arrive 90 minutes before boarding we ended up not making it until avout 62 minutes before flight time. They only had one gate agent and she stepped away before we could check in. Assuming she'd be right back, we waited for her instead of checking in by terminal. By the time she returned it was too late to check in and they wouldn't let us board. Air Canada didn't have another flight until the next day, so we had to spend $5000 to re-book our flight on a different airline."

Contras: "Small legroom and poor selection in the entertainment provided via wifi"

Contras: "I cannot believe the nickel and dining of this company. I was on a 3 hour international flight (just USA to Canada, but still), and they served no snacks. Not even a bag of pretzels! Forget about free alcoholic beverages you normally get on international flights."

Prós: "Good on flight entertainment. On this flight we had a good crew and good staff. However it has been mixed in the past with air canada"
Contras: "No food or snack. Only drinks or food for purchase."

Prós: "Served edible food (not the best quality)"
Contras: "Uncomfortable; No source of entertainment; No functional charging ports; charges for snacks; some staff seemed rude"

Prós: "The price of the flight was excellent and the service totally reliable."
Contras: "Small aircraft for a fairly long overnight flight. Made it difficult to rest as the flight was full."

Prós: "In spite of the issues with the equipment (screens & lights) he crew was very reactive and listen to our request."
Contras: "The screens of an entire row didn't work at all making it impossible to watch movies, listen to music or watch the flight's info. On top of that, when I wanted to read, I figured the light above my seat did not work either."

Prós: "The staff at Toronto were very professional"
Contras: "We have not received our luggage. We have been told it was given to transportation company and nothing yet. Called back and told company did not have drivers to deliver! We were assured luggage would be with us on the next day flight after being put up by airline."

Prós: "The crew tried to be nice."
Contras: "No attention. I was told that my bag was missing and was left in Rome. I was worried the whole flight."

Prós: "Everything was average."
Contras: "Not all food available on the food catalog menu."

Contras: "Delayed for no good reason. Flights were back to back way too closely so there was no time for delays"

Contras: "Not sure if this is an Air Canada or a Toronto Pearson Airport issue, but the gate we flew out of was in a very small area with very limited seating. Long delay and no staff to assist or inform the passengers of the schedule delay. We will never fly Air Canada again."

Prós: "Flight attendants were polite and helpful. The plane was clean. It was a comfortable flight, though the food was okay."
Contras: "Liked all of it."

Contras: "Did not appreciate not having a movie screen. Renting an iPad for such an expensive flight is not good business."

Prós: "First flight from STL to ORD was amazing. I was upgraded to 1st class...not sure why. Robert was a fantastic flight attendant."
Contras: "There was a delay on my second flight from ord to gsp bc there was some type of miscommunication/altercation with some passengers not wearing masks. I have been traveling since 11 am and it was annoying to have to wait another hour."

Contras: "The internet connection was terrible i was not able to see anything that was being offered"

Prós: "Very good no complaint at all"

Contras: "Very crowded plane."

Prós: "Emergency exit"
Contras: "Extra blankets as emergency exit is terribly cold Boarding"

Contras: "Not delayed every leg of this trip and extend the travel time from 16 hours to 30 hours!"

Prós: "Crew was great. Let me sleep and was pleasant and professional."
Contras: "food"

Contras: "O avião tem bancos demasiado estreitos. Um corredor único também excessivamente estreito. Apenas 2 WC para a economia - a confusão é grande, há dificuldade em ir ao WC e de circular minimamente. Não acho o avião adequado para a extensão da viagem."

Contras: "No Wi-Fi and no food"

Prós: "Flight left on time. There was plenty of room. Nice staff."
Contras: "It was very cold on the plane because the valve for the heat was frozen."

Contras: "Não efetuei o voo por causa de um atraso no voo anterior que fez com que perdesse a minha conexão. Senti que a swiss nao se esforçou em ajudar os passageiros da melhor forma possível"

Contras: "the stewardess and steward bumped seated me continually when I complained she told me it was tight inexcusable"

Prós: "On time departure and arrival and a friendly crew helped keep this flight smooth despite some turbulence. The fact that there have been electrical outlets on this route for so long is a testimony to the Continental heritage."
Contras: "The seats in economy are just so tight that sleep on this short overnight flight was almost impossible. The lack of more recline (as in the recarro sears used on the LH/LX products) and short pitch make it hard to either work or sleep. The small plane size makes this sardine feeling worse and slows service to the rear of be craft."

Prós: "Very good service"

Prós: "Embarque com crianças Entrerenimento"

Contras: "Entretenimento de vídeo avariado"

Prós: "Nothing"
Contras: "Aircraft, cabin crew"

Prós: "Pretty smooth despite high winds and on time."

Prós: "the fact that the flight arrived on time without delay and the gates were easy to locate."
Contras: "How on earth did my i arrived lagos and only one out of my two bags showed up, i have to extend my stay in lagos and hoping my bag will come the next day, i have to pay $100 extra just to extend my one night hotel booking to two nights."

Prós: "Fast boarding."
Contras: "The flight was half empty and when I tried to move a row ahead of me (from economy to economy plus), the flight attendance rudely told me I had to move back to my seat since the economy plus seat was $70 more. However, a reasonable airline would upgrade their customers to first or economy plus to not only appease their customers but to fill some empty seats. Therefore, I had to spend the entirety of my redeye flights crammed next to someone while I was looking at an almost empty economy plus section. Also, we boarded earlier than expected but we spend an extra hour on the flight waiting to take off. I would not have minded boarding early if we had taken off early, but we took off an hour later."

Prós: "He was the epitome of the Friendly Skies. Chatted with whom wished to chat was quite near those that wanted to snooze on this early morning flight."

Prós: "...."
Contras: "Cheiro a jet fuel dentro do avião, barulho despropositado feito pelo pessoal de bordo aquando no tempo de descanso."

Prós: "We got to Lisbon"
Contras: "The entertainment system in 36E didn't work. The sound in 36D what a lot of noise (it made it unusable)."

Prós: "Good entertainment and nice seats."
Contras: "I don't understand how you pay $500 for a six hour flight and a meal is not included."

Prós: "Everything was excellent! I even got upgraded to a window seat!"

Prós: "My wife was happy"
Contras: "Fixing my own supper"

Prós: "Service was excellent"

Contras: "Never on time"

Prós: "Smooth and positive communication."

Prós: "The check in with united was rather disappointing. The staff working with united were not clear with instructions and rather rude. Checking in can be a rather stressful process when there are long lines and tons of people.... this person was just short, unclear and rude."
Contras: "Please see above"

Prós: "Everything was smooth"

Prós: "Professional staff, landed safely, the NY skyline is gorgeous"
Contras: "Had to get on a later flight, TSA sucks as usual, I'm too tall for that plane"

Prós: "Fast"
Contras: "Small plane"

Contras: "Flight was delayed so long I missed my connecting flight and spent 18 hours traveling rather than 8."

Prós: "Crew"
Contras: "Seating...loudness..cost of beverages..getting/storing baggage. Aesthetics"

Prós: "Friendly few, clean plane, and on time"
Contras: "It was way too hot on the plane. I understand it's hard to find a happy medium with people on temperature but this flight was too warm, especially with people traveling with winter wear on."

Prós: "Legroom was a bit tight."

Prós: "I'm always comfortable when riding UA. The staff is professional and helpful!"

Prós: "Flight was pleasant."
Contras: "My luggage was left behind and it was an awful experience! My medication was in my luggage and could not use it which made me suffer tremendous pain and discomfort. No one got back to me to offer compensation!"

Prós: "Easy"

Prós: "Good communication and helpful."
Contras: "Delays"

Prós: "The boarding process went smoothly and was on schedule."
Contras: "Overhead compartment filled up and it was hard funding space for my bag."

Contras: "Massive delays on both flights out of O'Hare... No leg room...."

Contras: "Crew members were not helpful."

Prós: "Good"
Contras: "Good"

Contras: "Little more time between flights would be nice"

Contras: "Cancelled and rebooked on a different airline with a long layover."

Contras: "Luggage compartment too small even for a rolling laptop bag"

Prós: "Good service"
Contras: "Delay in air"

Prós: "I like the seats and the leg space .they were very comfortable ."
Contras: "No comment"