The airplane from Houston to Rio and from Sao Paulo to Houston was way too cold for humans. I was fully bundled up with thick jeans, a hoodie, a jacket and, thin blanket provided and still I was freezing. The passengers near me were also complaining of the cold. The food was disgusting. It would be illegal to serve that food in jails in America. The crew was nice.
Seat doesn’t recline - had to travel 8 hours like a zombie, Besides, sound on entertainment device (TV) only one channel worked. Was monaural not stereo (just one side) Stewardess said “sorry” meaning “it’s your problem
Prós: "The food served was really good."
Prós: "they change the gate last min"
Contras: "Should advise the passagers better"
Contras: "Two hours stuck at gate with no information. Info on site and at airport on baggage costs different. Left bag behind to fit more cargo. Two days and haven’t delivered bag."
Prós: "Embarque super rápido e eficiente."
Contras: "Poderiam servir café nos vôos."
Contras: "Food! Communication between airports. They were not prepared in Belem for late travelers from Fortaleza who needed to catch the flight at the last minute to Fort Lauderdale. I.e. security had already left and they had to call them back."
Prós: "extremely attentive crew. courtesy necessaire pack. very clean plane."
Prós: "Very clean airplane and excellent crew"
Prós: "Tripulação fantástica e assento excelente."
Contras: "Sobrar mais dinheiro para viajar. Kk"
Prós: "Crew was good but seat very tide for big people. Many close to me not well distributed."
Contras: "Space"
Prós: "2 seats, not 3, in this part of Economy"
Contras: "The bag check price info on the website was completely wrong... At the airport, they asked for USD 100, not USD 30 as the website indicated. Ended up lugging the (heavy) cabin size bag..."
Prós: "Same comments as before: comfortable airplane, good food and friendly crew."
Contras: "There was a long delay in the connection at Viracopos/Campinas: technical problem with the airplane. I arrived approximately 1 hour late in Curitiba (past midnight)."
Prós: "Azul airlines the best !!"
Contras: "O embarque confuso"
Prós: "Polite and friendly crew. Comfortable seats, new plane."
Contras: "Definitely the food could be better. It was tasteless."
Prós: "Gosto muito de viajar com a Azul"
Contras: "Faltou o meu lanchinho favorito, o de queijo, kkk"
Prós: "free-snack is good"
Contras: "non-brazirian customer can pay service fee (i.e. seat-selection,baggage) on Azul websaite."
Prós: "Quando tudo que podia dar certo deu..."
Contras: "Só se eu pagasse mais caro por mais conforto. Tive o que paguei."
Prós: "The crew was excellent, and the entertainment was good."
Contras: "The boarding of the connection flight was a little messy. Also, the table on the seccond flight was a bit lower than the first, but enough that I couldn't pull it down if I didn't put my knees to each side."
Prós: "Wifi para troca de mensagens a bordo e muito bom serviço!"
Contras: "Configuração da aeronave desconfortável. Muito mais assentos que as companhias concorrentes no mesmo espaço. A falta de entretenimento de bordo é um ponto negativo. Vôo se torna cansativo. O Entretenimento de bordo pelo celular é desconfortável para um vôo mais longo, além de poucos canais ao vivo."
Contras: "I was charged for luggage and I wasn’t given the option to purchase luggage while booking the flight"
Prós: "Serviço de bordo e simpatia da tripulação."
Contras: "Entradas de USB para carregar acessórios e WiFi a bordo."
Prós: "My seat 28H didn't recline"
Prós: "O assento poderia declinar melhor"
Contras: "Quando fazer Chen dar opção de não pagar pois as passagens são tão caras."
Prós: "Tudo perfeito, tripulação, conforto, serviço de bordo, limpeza da aeronave. Simplesmente a melhor."
Contras: "Nada."
Prós: "Tudo perfeito, tripulação, conforto, serviço de bordo, limpeza da aeronave. Simplicidade a melhor."
Contras: "Nada"
Prós: "Tripulacao sumiu por 8 horas deixando todos a ver navios"
Contras: "Tripulacao atenta ás demandas dis passageiros. Se juntam todos na executiva o voo inteiro e so aoatecem depois de 8 horas"
Prós: "Integral de queijo Séries na tv"
Contras: "O comissário de voo q após detectar q eu e outro rapaz estávamos com o check in para a mesma poltrona, disse q eu teria q me levantar caso o rapaz quisesse sentar na minha poltrona, sem me explicar nada ou pedir desculpas por um erro da azul"
Prós: "Tripulação"
Contras: "Achei tudo bom"
Prós: "Tripulação e brinde referente ao dia das mulheres"
Contras: "Tempo para entrega dos snacks para quem está nas últimas filas"
Prós: "Fizeram o que puderam"
Contras: "Conforto e entretenimento"
Prós: "Yes. The food was good ( snacks) and the crew was nice."
Contras: "Everything was good."
Prós: "Do atendimento a bordo pela tripulação."
Contras: "O desembarque em Viracopos, pois foi péssimo. Tivemos de descer de escada e pegar ônibus, depois de meia-hora de espera dentro do avião e sem o ar-condicionado ligado. além de muito pouco atenção da companhia e demora excessiva na entrega das malas."
Contras: "O voo atrasou 2horas!"
Prós: "A pontualidade e os snacks."
Contras: "Chekin impossível tanto na ida como na volta. O trajeto do ônibus é bem mais reduzido do que antigamente. Horários idem: Viracopos/Congonhas tem um as 10:45 e outro as 15:00."
Prós: "Limpeza"
Contras: "Comida"
Prós: "Crews worked hard to please under built in circumstances (cramped seating etc)"
Contras: "For post landing gateholds it would help to say why waiting and say something about how long the wait might be."
Contras: "O atraso de quase uma hora sem a menor explicação por parte da Cia. O entretenimento gravado era sofrível."
Prós: "Profissionais atenciosos."
Prós: "Uau!! Azul! Amazing!! Every single staff I met treated with so much professionalism!! Thank you! First time flying with Azul!! I had heard raving reviews fr9m my parents and now I know why!"
Prós: "Atendimento tripulação"
Contras: "Atraso de 1 hora"
Contras: "Novamente a conexão em POA"
Durante o check in / embarque utilizou uma politica de despacho de bagagens no Brasil e outra na Argentina, onde me efetuou cobranças de bagagens extra sem prévio aviso, além de ter se complicado com os documentos pessoais de minha esposa para o check in.
No início do voo o comissário passou as informações em vários idiomas, inclusive Português e depois não mais e poderia, pois havia muitas pessoas que não entendem outro idioma a não ser o Português.
Já viajei em classe executiva de várias companhias aéreas e a da Suiss é a menos confortável. Colocaram um excesso de poltronas na executiva e as poltronas são muito estreitas com estofado um pouco fino, que da para sentir as base da poltrona ao deitar de lado. No restante tudo bem.
As poltronas da classe executiva deste voo (avião) são estreitas e as pernas ficam fechadas num casulo e ainda meio inclinadas. Já estive em várias outras e o conforto era melhor. Eu que tenho problemas de circulação sofri um pouco.
Contras: "Our stewardess was not the friendliest!"
Contras: "Too much nonsense with carry on and check in language. I paid for my seat but they changed it for better balance of the plain. Really I weigh 165 lbs. Once the plane reaches altitude they let me take my seat. However the plane was barely occupied and somebody with closer and took my seat."
Prós: "Tripulação"
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Contras: "The food is good k"
Prós: "Amazing - they had a full dinner for a 9:55pm flight, with real silverware, complementary alcohol, for economy passengers! Crew extremely professional and efficient."
Prós: "The entertainment was good"
Contras: "The food on the 2nd flight was bad"
Prós: "Crew was great. Phenomenal even."
Contras: "Economy seating, so hard to complain, I got what I paid for, but 1-2” more between seats would have kept my knees out of the lady’s back in the seat in front of me..."
Contras: "Actually making the flight"
Contras: "Movies , Wi-Fi , Live Shows"
Prós: "Crew was very nice and attentive"
Contras: "Leg room on my first flight (longest leg of the trip) was not much and when the person in front of me leaned their chair back, my knees were touching the chair."
Prós: "The crew was great! The entertainment was pretty good too."
Contras: "The cabin was WAY too warm."
Prós: "Food was good. Crew was kind and gracious."
Contras: "Seats were extremely cramped. Once the person in the front reclined their seat it was very difficult to get out of the seat. Also better guidance is needed during boarding. Finally, my hand carry was checked 4 times by 4 different people, which means your staff doesn’t trust their own colleagues."
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Prós: "Nada"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "Great staff and air flight attendants"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "They have a policy of letting kids under 5 board early which was a boon to us! The veggie pasta was really delicious."
Contras: "The delay to fly was the only issue"
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Contras: "Despite listing items desired for breakfast per seat assignment, flight attendant still got it wrong."
Prós: "A very friendly and attentive crew and a decent meal. Comfort is still iffy in coach but better than most American airlines. Good selection of movies to pass the time."
Contras: "Seats in coach are cramped and some have an electrical box under the seat in front of you, so there is no room for your legs or carry on bag. Bathrooms keep getting smaller to jam in more seats."
Prós: "The movies were good, the food was good. Servers were kind and helpful. Clean and overall positive flight."
Contras: "Several delays and gate changes."
Contras: "They put us in different seats. My 7 year old and 3year old were all sitting separately and we could not switch with anyone. The air hostesses were not as helpful as other airlines."
Prós: "friendly crew; easy boarding; arrival on time"
Contras: "Seat not very comfortable and very little leg room"
Contras: "The way the movies, needed extra parts. No touch screen"
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Contras: "Our flight was canceled and re-booked today. We’re so frustrated and inconvenience us. Very stressful! Swiss Air notification in email was sent short of notice."
Contras: "I was sitting on seat # 25 A : The distance between the seats in rows # 24 and # 25 was about 6 Inches less than between the other seat rows in front of us and across the isle thus making it VERY uncomfortable when the seat in front was in the sleeping condition. Peter M. Endriss"
Prós: "The line for screening for initial security at Ben Gurion was ridiculously long. Almost one hour in line before we even could be interviewed."
Contras: "Boarding and in-flight experience were excellent."
Prós: "Everything except the seats."
Prós: "The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost."
Contras: "The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away."
Prós: "The flight was delayed from Newark to Zurich but they were able to rearrange my connecting flight before landing. The Swiss staff were very courteous and amicable. The food was also tasty."
Contras: "The flight was delayed by 85 minutes from Newark to Zurich"
Prós: "Good staff, good boarding, good announcements"
Contras: "The chairs are so small!"
Prós: "Clean, modern plane, friendly and attentive crew"
Contras: "Cramped space in economy!"
Contras: "It was very late, with us on it."
Prós: "Comfortable flight. The crew was very nice and amenities were fine."
Contras: "My luggage was lost. I had to wait in line forever to file a report. Luckily it was sent to my hotel later that evening."
Prós: "The crew was excellent. They were very efficient and went about their duties without disturbing the passengers."
Prós: "Friendly Staff"
Contras: "N/A"
o voo de conexão foi atrasado em 6 horas e com isso perdi o voo internacional. Fiquei 28 horas no aeroporto de Atlanta , me colocaram em um outro voo para Miami para tentar pegar um voo para sp de lá porém o voo deu pane elétrica e tive que ficar em Atlanta. No voo para SP o entretenimento de bordo não funcionou. Demorei 53 horas em um percurso que deveria de 12 horas. Foi péssimo 0 assistência 0 Paciência
O voo era 13 hrs Atrasou para 14:50 E fomos finalmente voar às 17:36 Perdi minha conexão de Atlanta para sp e estou sem suporte
I lost my outbound flight because the companies, what else can I say?
Contras: "O espaço entre as poltronas"
Prós: "Da tripulação e entretenimento"
Contras: "Conforto. Espaço entre os bancos muito pequeno em todos os sentidos. Comida. Nada incluso em mais de 4 horas de voo , apenas snacks e no horário de almoço."
Prós: "A tripulação super atenciosa e disposta a ajudar"
Contras: "Aeronave muito pequena e desconfortável"
Prós: "Foi tudo ótimo, atendimento, embarque rápido, entretenimento, comida boa."
Contras: "Só para dormir e sempre desconfortável."
Contras: "Meu voo atrasou e acabei perdendo a minha conexão."
Prós: "Comida e entretenimento."
Contras: "Conforto. Pouco espaço para as pernas, voos domésticos são mais confortáveis do que esse voo internacional."
Prós: "As refeições, entretenimento e cordialidade"
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal"
Prós: "A comida, o entretenimento, pontualidade."
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal."
Contras: "Aircraft was too warm. Needed more air!"
Contras: "The entire time there was a clogged bathroom smell coming in waves. The crew was forgetful of requests. Not a pleasant flight."
Prós: "Crew and service were outstanding"
Contras: "Good taste perhaps...?"
Prós: "In flight entertainment"
Contras: "The plane was very hot."
Prós: "compared with other airlines they were just OK"
Contras: "everything"
Prós: "The crews were very fast and efficient. The Dinner was good but the breakfast was very basic."
Contras: "The seat was so crammy and disgustingly uncomfortable"
Prós: "Check in person was very helpful in rerouting our flight."
Contras: "Our flight was delayed 3-1/2 hours. The gate crew booked us in another flight but did not issue a ticket, so after transferring to another terminal, we were sent back to the Delta terminal to be issued a ticket to a third airline since we already missed the second flight. Then, they lost our luggage"
Prós: "Seats are fine. Ordering system is up to date."
Contras: "After the first two hours of my flight (which I sleep through) I couldn’t buy a drink a soda or anything."
Prós: "Quick boarding"
Contras: "More water offered by crew"
Prós: "avião antigo mas confortável. serviço de jantar razoável."
Contras: "embarque confuso. a Delta resolveu me separar da minha esposa, em um voo de 10 horas, colocando-nos em assentos “separados” pelo corredor SEM RESPEITAR A ESCOLHA PREVIA DE ASSENTOS."
Prós: "embarque rápido. avião moderno."
Contras: "Atraso de mais se 6h."
Contras: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
Prós: "On time, smooth take off and landing."
Contras: "Crew could be on time for work so the flights aren’t delayed"
Prós: "The Delta crew was great."
Prós: "Filmes"
Contras: "Poltronas, conforto... um verdadeiro pesadelo, não dá pra descansar ou dormir."
Prós: "Embarque no horario"
Contras: "Comodidade"
Prós: "My seat didn't recline"
Contras: "Tripulação pouco cordial. Comida regular. Café da manhã bem medíocre. Assentos muito desconfortáveis e apertados. Sistema de entretenimento travando continuamente."
Contras: "Flight was delayed, for unkown reasons."
Prós: "It was Ok. Some short delay but over all not too bad. Just didn't like the fact I always get seats next to the toilet"
Contras: "Foi um pesadelo. A Delta jogava a culpa na Gol que jogava para a Decolar. Isto de meia noite até as 3 da manhã no aeroporto do Galeão. Só consegui ser realocada em outro vôo da Gol para os Estados Unidos no dia seguinte, Tive que sair do aeroporto SantosDumond no Rio para Brasília em 19/dez à noite para só pegar outro voo no dia 20//dez pela manhã. Todas as despesas de hotel, alimentação e transporte em Brasília foram custeadas por mim. Não recomendo comprar passagens internacionais pela Decolar.com. Principalmente se houver mais de uma cia aérea envolvida na mesma viagem"
Prós: "vôo aterrissou em W.DC 25 minutos antes do horário fixado pela companhia. Excelente"
Prós: "No delays..arrived early"
Contras: "Restrooms were dirty"
Prós: "Nice employees and service"
Contras: "Seat room"
Prós: "Voo saiu no horário e chegou 20 min antes do previsto"
Contras: "A falta de espaço e conforto acentua-se cada vez mais!!!"
Prós: "Entertainment"
Contras: "The plane was hot"
Prós: "Tripulaçao de cabine jovem e atenciosa."
Contras: "Atraso de 1h na saída. Delta deve prover meios facilitados para rearranjar conexões perdidas, mesmo c outras companhias n parceiras."
Prós: "The crew was very professional, hejpful and had good attitude towards the passengers. This made the flight easy and enjoyable."
Prós: "Our flight attendant was excellent. Service with a smile."
Contras: "We almost missed the flight sitting right in front of the gate. No announcements could be heard in the gate area and when we asked, they said they were already removing our luggage, Very odd. Food was terrible! Choices were pasta and cold chicken salad. I had the pasta, which was bland ravioli in two bland sauces. I was surprised, because I had experienced better food on recent international flights."
Prós: "On time. Quick and easy flight!"
Prós: "The check in reminder is easy and helpful"
Prós: "That Tillamook cheese and fruit plate was nicely done. A pleasant surprise."
Contras: "We had to wait at the gate on arrival"
Prós: "Call back service was best part."
Contras: "Booked ticket through venture card points. This meant that the email address and phone number to contact us in the event of changes was mediocre information. I was informed from Tripit that the flight was delayed, not by Delta. Reservation personnel took logical course of action to find new flight for connection that we could make because of delayed initial flight. I would recommend that they first see if there is an earlier initial flight that the customer could make, then look at finding later connecting flights. We found out about delay 8 hours prior, so we had plenty of time to get to the airport earlier. Total delay required me to take additional day off of work."
Contras: "Assentos tão estreitos que passageiros ficam ombro a ombro e pernas pressionadas pela poltrona da frente."
Gostei particularmente da configuração da aeronave e a alimentação é péssima. Para servir aquele sanduiche é melhor não oferecer nada!!
Vôo convencional sem nada de especial
Meu embarque foi adiado por overbooking, ficamos várias pessoas, e dos que sobraram embarcaram várias senhoritas jovens e belas e deixaram dois homens , sendo eu com 66 anos e viajando só. Foi extremamente constrangedor e revoltante, e para piorar acharam que eu estava faminto oferecendo um burgking.é evidente que foi uma falta de respeito.
Ocorre que na conexão para amman, fizera overbooking, e os comissários do aeroporto, apesar de eu ter chegado antes e ser idoso, preferiram dar prioridade às mocinhas , e simplesmente me ignoraram, porém muito gentilmente me ofereceram um burger king.(isso é pra moleque de 10 anos) eu tenho 65 anos. O que me irritou, é a falta de atenção que eu e outro senhor recebemos. Totalmente groceiros e despreparados. Tinha horário para pegar um carro locado e hotel.
Companhia muito boa, aeromoças atendem com alegria e cordialidade. Comida boa.
Contras: "AWFUL CREW. NEVER FLY. NOT CLEAN. NOT NICE."
Prós: "Awesome food. Comfortable seats. Nice crew"
Prós: "i like the food and movie choices."
Contras: "Crew was little bit rude. They didn’t help me to find the spot for my carry on luggage."
Prós: "Another fantastic trip with Turkish Airlines. Everything from their membership in Star Alliance, to their awesome customer service, to their fantastic tasting food."
Prós: "Assento e refeição"
Contras: "Atraso"
Prós: "Food was great! Crew was excellent and I loved entertainment choices!"
Prós: "The staff member who checked me in was very friendly"
Contras: "the inflight staff needs to improve their behaviour in dealing with passengers. Some were quite rude. The aircraft seats were extremely cramped. The food selection was quite poor."
Contras: "Seats are very comfortable! Very nice flight, crew, entertainment screens are large,"
Prós: "Friendly crew. Plane well maintained"
Contras: "Delay, poor boarding"
Prós: "Voo rápido e tranquilo"
Prós: "Uma das melhores cias aéreas que já viajei. Estão de parabéns! Se preocupam o tempo todo com o conforto das crianças e isso fez a diferença no nosso voo, pois minhas filhas viajaram confortáveis e felizes o que fez com que elas não chorassem ou incomodassem nenhum passageiro. Realmente muito satisfeita."
Contras: "Connecting flight From plane to the gates"
Contras: "Nao permite reserva de assentos nem no checkin online"
Contras: "Atrasso, comida ruim"
Prós: "Service and bag policy"
Contras: "The house food"
Prós: "Everything from boarding to disembarking was good."
Contras: "I had an impression that the seats on Turkish Airline were spaced further apart in economy class compared to other airlines based on several of our past trips. This time it was very tight. Dissapointed! Hope they bring the old spacing back."
Contras: "The seat are not comfortable for a long flight, I felt I was on a city bus it's very cramped and tight and I'm a medium size person, totally not recommended for heavy people"
Contras: "Poderia ter melhores filmes, de resto nota 10"
Prós: "A aeronave é bem equipada e confortável. A equipe muito simpática."
Contras: "Não tinha instruções em português ou funcionários que falassem. O wifi não conectou."
Prós: "The landing"
Contras: "The crew nasty stwarts"
Prós: "Some of the crew members were sweet, and helpful. I liked that the bathroom had soap and lotion as well."
Contras: "The security was rude when we were getting into our gate. They humiliated a man because he didn't understand their accent. There was a group of young employees and they came off as very immature. There was a crying baby next to me for the majority of the 13 hours. They ran out of food, and I had no choice but to eat the pasta option even though I do not eat pasta in my normal life. My knees hurt from not having space to stretch out for such a long flight. It was freezing cold and they did not have extra blankets. It felt like my section kept getting skipped over for everything (food, liquids, general checking in to make sure people were okay). We boarded late, and left late. When I arrived the luggage took VERY long - almost an hour - to come out."
Contras: "seats a bit tight"
Prós: "Service was excellent Food was delicious..."
Contras: "Everything was perfect..."
Prós: "All"
Contras: "All"
Prós: "Best food ever on plane"
Contras: "The flight was delayed leaving NY"
Prós: "Worst"
Contras: "I was on the phone for 4 hours, went to Turkish office in New York City (they didn't agree to see me), called various sales offices without obtaining a resolution. The only option I have is to lose the full fare of this ticket."
Contras: "My lugged lost"
Prós: "Staff"
Contras: "Seats, food and service"
Prós: "The experience was great."
Contras: "Everything was good the service, the staff was professional."
Prós: "Everything was great. Service. Very comfortable. The staff was great"
Contras: "N/A"
Prós: "My flight was delayed by an hour and I missed my flight scheduled to go Mykonos"
Prós: "Number of times served and staff was excellent."
Contras: "Had one entree option. Take it or leave it is the only choice."
Prós: "the staff was so polite and helpful thank you"
Contras: "Em athenas recebi uma informação errada, na qual me disseram q eu não precisaria retirar minha bagagem em São Paulo, que iria direto pro Rio de Janeiro. Após o desembarque em São Paulo, quase perdi a conexão esperei horas até conseguir recuperará minha mala, não havia nenhum funcionário da turkish ou avíanca para me orientar nem me ajudar a recuperar bagagens. Tive q contar com ajuda de seguranças do aeroporto que já haviam visto aquela situação . Não houve pedido de desculpas, nem nenhuma assistência."
Contras: "Em athenas recebi uma informação errada, na qual me disseram q eu não precisaria retirar minha bagagem em São Paulo, que iria direto pro Rio de Janeiro. Após o desembarque em São Paulo, quase perdi a conexão esperei horas até conseguir recuperará minha mala, não havia nenhum funcionário da turkish ou avíanca para me orientar nem me ajudar a recuperar bagagens. Tive q contar com ajuda de seguranças do aeroporto que já haviam visto aquela situação . Não houve pedido de desculpas, nem nenhuma assistência."
Contras: "The plane was 2 half hours late departing from JFK to Istanbul and the customer service in Turkish Airline in the beginning did not give me a good service I believe this will be the first time and the last time"
Prós: "Amenities. Flexible food options if requested ahead online. Bilingual staff."
Contras: "Less legroom than others. Small drink proportions."
Contras: "Flight delayed about 2 hours past schedule. When drafted my seat fouls not recline. When I asked for assistance from flight attendant she practically blew me off. This was a9 hour flight!"
Prós: "The flight and in-flight services were good."
Contras: "Flight was delayed by 2 hours with minimum information and no apology. We missed our connecting flight and the ground staff in Istanbul was not very helpful. The people at the so called Welcome center/care point were fownright rude."
As minhas malas novinhas chegaram simplesmente destruídas. Impossível utilizar novamente. Amassadas absurdamente, quebradas…
O assento 6A estava um pouco sujo e a comida deixou a desejar (opção faltando, muito peixe/frutos do mar)
A diferença pra mim foi em relação a tripulação. Estavam sempre muito gentis, alegres, atenderam a todos com rapidez e atenção.Parabéns para a equipe!
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
Voo atrasou uma hora para aguardar passageiros em conexão.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Prós: "Absence of food"
Contras: "In flight service"
Contras: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Prós: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Contras: "Nothing,just the seats. Cleanliness was perfect"
Prós: "Comfort"
Contras: "Wifi on klm"
Prós: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Contras: "I flew economy and all was good and appropriate to the level."
Prós: "Klm's consistantly high standards in everything they do."
Contras: "Nothing"
Prós: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Prós: "Customer care was super supportive"
Contras: "Inflight sandwiches"
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Prós: "Nada."
Contras: "Tudo tem que ser melhorado"
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Comfortable seat, great crew."
Contras: "Flight delayed, no USB port and no entertainment"
Prós: "Refeições de alto nível"
Prós: "Great crew, comfortable seating with enough leg room."
Contras: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Prós: "Friendly crew"
Contras: "KLM lost one piece of my luggage"
Contras: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Prós: "Filmes à disposição"
Contras: "Comida"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Contras: "Need more leg room!!! Larger meals needed."
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Contras: "Inflight was better than I expected. But needs upgrading air crafts."
Contras: "The flight was cancelled and had to be rerouted on United Airlines."
Contras: "No reading light in my seat..."
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Contras: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Prós: "Gaps between seats are very narrow."
Contras: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Prós: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Contras: "I would have to dream something up."
Prós: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Contras: "Nothing"
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Contras: "Ter que caminhar muito no chegada ao Galeão"
Prós: "Flying with KLM is a pleasure"
Prós: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Prós: "Crew was great, very nice"
Contras: "Not enough legroom"
Prós: "The seats seemed to have more space on this plane which was nice."
Contras: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Prós: "Professional crew. Good boarding."
Contras: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Prós: "The boarding was easy and you didn't have to wait inline for that long"
Contras: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Prós: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"