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Prós: "Seat more comfortable than most economy seats with other airlines. Smiling, attentive cabin attendants. Good food. Easy to get to next flight. Seems a bit more spacious than other airlines."
Contras: "Free Wifi."

Prós: "Crew Was very friendly , smiley, and welcoming."
Contras: "Movie selection could have been better, but was ok."

Contras: "Need more movies to choose from."

Prós: "They had many snacks and meals. Staff was very friendly."
Contras: "The dinner taste was not great. Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."

Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"

Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"

Prós: "Nada"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."

Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."

Contras: "Seats are too cramped for an international flight."

Prós: "Attendants were very pleasant and helpful"
Contras: "The plane was extremely cramped as the seats reclined so far back that it rested on my knees. It was extremely difficult to keep my seat back up which created an uncomfortable angle for my back on a 9 hour flight. The cabin was extremely warm and there was little airflow. The airline also lost our luggage"

Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"

Prós: "Lots of room because plane was half full"
Contras: "I arrived almost early enough to get on an earlier flight. I think if I'd pleaded a bit more..."

Prós: "I like the way they take care of their guests, I have 0 complaints"

Prós: "Was smooth. From take off to landing. Captain kept us informed all the way to our destination."
Contras: "No complaints."

Prós: "SwissAir is the best airline ever. Modern, comfortable plane with space - excellent for long haul trips. Zurich is also a great airport in which to change planes."

Prós: "Not sure why airline companies buy planes where the seat in front recline to the lap of the costumer behind where it makes a 9 hr flight miserable"

Prós: "Kindness"

Prós: "From the beginning to end the trip was a delight. Crew always on hand and smiling. You really felt welcomed. Lots of food and drinks were on hand throughout the whole trip. It was just wonderful. Cheers to Swiss for providing us with great service."
Contras: "My only complaint is that it took me this long to find this great airline. They will be my to go airline for Europe in the future."

Prós: "I really liked the "About my flight" application on the viewing screens because it always gave me an idea of what we were flying over and how much longer we woulld be in the air. The food was excellent and I was pleasantly surprised that I could have wine with dinner or any time the attendants offered beveragess. The attendants were always professional and helpful. They all were fluent in English as well as several other languages. It was a nice touch when the attendant wore white gloves when he or she was collecting passengers' trash after meals and/or beverage service. I loved the cheese that was served at dinner."
Contras: "My seat was a little confined when I put my carry-on bag in front of me on the flight to Zurich, but it was roomier when I stowed my carry-on in the overhead compartment on the returtn flight."

Prós: "Great Food and very pleasant personnel."
Contras: "Choices of music and movies."

Prós: "Service and food were amazing! The flight crew were wonderful and gave us a tremendous amount of intention!"
Contras: "Nothing... the flight was great!"

Prós: "Good food, ice cream and free alcohol"

Prós: "Comfortable....customer-service oriented staff. Enjoyable food, and entertainment."

Prós: "Flight was comfortable and crew was second to none. They were very attentive and courteous."
Contras: "Nothing."

Prós: "Entertainment options were pretty good."
Contras: "If people leaned the their seat back it was very uncomfortable and hard to get in and out, eat and or watch the tv."

Prós: "Easy. Pleasant staff. I felt safe and happy."

Prós: "2 Long flights. Friendly, efficient crew. Plane was clean. Price was good."

Prós: "Boarding was on time. Staff very courteous. No complaints at all"

Prós: "The captain kept us informed of all the delays and changes to the flight. The food was excellent and served at appropriate times. The entertainment system proved enough variety for everyone to relax and enjoy themselves on the flight. The agent seated our entire family of four together in the middle section, which was convenient for all of us."
Contras: "The temperature in the airplane was very cold. Both myself and all my children struggled to stay warm, even with the blankets provided. Is there a way to increase the interior cabin temperature? I also wish they had allowed families with children to pre-board the flight."

Prós: "Crew was excellent."
Contras: "The advanced seat reservations that we had paid for 7 months in advance were changed to very uncomfortable substitutes without giving us a reason."

Contras: "Not enough leg room"

Contras: "see above"

Prós: "Plane was held for us for the late arrival of a previous flight. Extremely professional crew."
Contras: "Entertainment system fairly dated."

Prós: "Everything"

Prós: "Same as on top"
Contras: "The seats"

Prós: "It was great to have timely service where the staff made sure you were comfortable and pleased with the flight. Great entertainment on board with no technical difficulties. Fantastic experience!"

Prós: "Food, service,"

Prós: "I have been flying to Greece and back many years now. I have never seen,such comfort in a plane,such great service,so many snacks and meals,and the crew was coming by every 30-45 minutes for water. We were served Swiss chocolate and also the best ice cream I have had in my life. Best flight and best plane I have flown in my life."

Prós: "Professional and polite crew and comfy seats."
Contras: "Boarding was a mess, late as usual and with no organization of any sort. Terminal E in Zurich has no air conditioning, so you wait in heat and no air. Also who came up with the design to put toilets upstairs where you ave to go using small and crowded hallways."

Prós: "The food and service was wonderful."
Contras: "I was disappointed that there was no plug-ins to charge electronics."

Prós: "smooth, professional, comfortable"

Prós: "Attentive crew"
Contras: "Long wait for baggage at destination"

Prós: "Muito bom"

Prós: "The crew on my flight were the best crew I have ever had in the past ten years. They handled a conflict of a difficult passenger that was sitting in my seat instead of her assigned seat with the utmost professionalism. They were very kind overall."

Prós: "Professional. On time. Attentive. Great movies. Overall great."
Contras: "Nothing"

Prós: "People were friendly."
Contras: "Boarding was little confusing"

Prós: "The flight crew were friendly and helpful. We were on a newer plane so there was a lot of legroom."
Contras: "No in flight entertainment made for a long flight."

Prós: "The warm professionalism, quality of service, and attention to detail by the flight crew was outstanding."

Prós: "Food was amazing, boarding was smooth and it went fast, and the crew was very nice."
Contras: "The seats were uncomfortable and if someone reclined their seat was about an inch away from your face. So if you had anything on your tray it was slammed into you stomach. Also it was so hot on the plane felt sick the entire way. Asked twice to turn down the heat nothing really happened. Missed the individual fans."

Prós: "Boarding and crew great!"
Contras: "Seats extremely narrow"

Contras: "The service on Virgin Australia is quite poor. They are barely around. The seats are also only mediocre"

Prós: "It was a great flight!"
Contras: "nothing, pretty much perfect!"

Prós: "Crew was generally nice and caring."
Contras: "Of course coach seat was not super comfortable. And speaker and screen at my seat did not work."

Contras: "Media screens are old and miscalibrated. Selection was decent. Food is probably average for the industry which to me is worse than fast food."

Contras: "There is no entertainment, not really required on a short flight but nice when offered."

Prós: "crew / cabin staff always seem very friendly and genuine and a willingness to help"

Prós: "The boarding was fast."
Contras: "For starters our cabin crew were the worst. The first service I had ask for a snack and no napkins. Dinner service was like just chucking food down in front of you. Then a stewardess looks me dead in the face and passed me for the drink service, then she said she thought I was asleep."

Contras: "They have to uptade the airplanes"

Contras: "Poor communication about the reasons for our 4 hour delay. Also, we purchased Economy X, which should have given us priority boarding, but we were told we had to stand in the general admission queue."

Contras: "at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney. Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival. Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time... so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)"

Contras: "Good overall"

Prós: "Fabulous flight, light on passengers, so excellent service given by the crew. Virgin goes the extra mile on service and little perks. 747-400 planes also very comfortable, compared to the Airbus 320,"
Contras: "Nothing. Trip both ways were outstanding."

Prós: "A smoothtrip run by great staff."
Contras: "Thé food was rather stodgy overall."

Prós: "Virgin Atlantic offers good service at a reasonable price to/from the US to London. Good food service and unbelieveable number of movies and entertainment to choose from."
Contras: "The seating and leg room in economy classic were inadequate. We felt way too confined in our seats and the leg room was a joke. I am only 6' tall and this was unacceptable. We will try to upgrade for the return trip."

Contras: "They lost my luggage, and ruined my trip, Customer service doesn't pick up the phone"

Prós: "Amenities"
Contras: "Bed was incredibly uncomfortable in first class. It was like sleeping on the floor. People talking loudly in the bar late into the night, which made it even harder to sleep. Didn’t sleep a wink on this 10 hour flight."

Prós: "Staff was very friendly, the plane was very clean. Loved the entire trip, except for our uncontrollable weather delay."
Contras: "Nothing"

Contras: "The flight change the gate number immediately so I missed my flight"

Prós: "Staff on this flight were excellent"

Prós: "Food and service was ok"
Contras: "Delayed at the airport. Very little leg room and hot while waiting to yake off. Entertainment was really bad. Bad screen and sound quality was awful."

Prós: "Nothing really!"
Contras: "I was coming from Sydney and I have to hurry up to take the other fly to Newark and didn’t have time to buy for nothing to eat but I was very surprised they didn’t offer me anything on the plane and when I ask they I have buy it online and didn’t have many choices anyway, I very disappointed with this fly."

Prós: "The crew were very polite and looked smart, I didn’t find them very personable at all though. The entertainment system is fantastic and my meal was ok I guess, I requested the low fat meal, probably should’ve just had the normal one."
Contras: "The seats are not very comfortable, very hard and textured seats that just don’t feel nice at all especially on a long flight. I weight about 11 stone (154 pounds) and even I felt like I was taking up a lot of room in my seat."

Prós: "Checking in at the counter even I wasn't allocated a seat but the gentleman was very humble and polite."
Contras: "The fact that I was told I would be given a seat at the boarding gate. I got to the airport very early to get a good seat only to be that and was given a very uncomfortable seat where I couldn't stretch my legs well because of a box on the floor situated to my left leg and to make the matter even more annoying my screen was not working which I was forced to take one heavy meant-so-called laptop. And finally cabin crew were lacking serious customer service and when u ask for something they were just so reluctant to deliver as if we were given a free ticket or something. May it be noted that my ticket was not that cheap to be treated in such manner."

Prós: "I like flying Virgin whether Australia or Atlantic!"
Contras: "Just a little bit more leg room."

Prós: "in flight experience is above average"
Contras: "The computer system really needs a lot of improvement. We were checking in with our infant daughter and it took 50 minutes to check in with a senior person helping the check in person and phone calls to their technical assistance. We were told an infant is difficult in their system, and our dual national daughter was another layer of complication."

Prós: "Very polite and helpful staff."

Prós: "Leg room in economy was good. Staff very professional and made a long flight bearable."
Contras: "At check in the name on my reservation read Ron, not Ronald which is on my passport. The second agent I was referred to was unpleasant and charging $100. Had same problem out of Seoul but there was no charge for the ticket change. My interaction with the second agent left a very bad taste in my mouth."

Prós: "I felt that they were very thoughtful about the fact that it was a long flight. We got two small meals, which was perfect, and even a little gift bag with a sleep mask and toothbrush and such in it. These were just a couple of the many nice touches included in the flight."
Contras: "Very small quibble: the screen resolution, or maybe the contrast, of the personal video players was not so great. This was fine in most cases, but it meant I could not watch videos that had subtitles. Not a big deal but possibly worth fixing. Thanks"

Prós: "The Business - was The Business! Loved it."

Prós: "The flight was late but the pilots made up most of the time"
Contras: "Uncomfortable seats"

Prós: "Everything went very fast and smooth. I didn't have to queue for the boarding. The Sita were very comfortable, the crew very friendly and halepful and the selection of the movies A+."

Prós: "The speed of boarding, then the frequency of service. Cabin crew were very dedicated. All in all, a very smooth flight. Ps. my first Virgin was called Carole. ;)"
Contras: "The food left a lot to be desired, but apart from my flight on Emirates to Auckland, Airoplne food does tend to be somewhat......mmmm not sure what the word is, but room for improvement describes it."

Prós: "This is my new favorite airline. I loved the staff and all the amenities. I was so comfortable and the food choices were great. I felt like I was cared for and my comfort mattered."

Prós: "Food, crew and overall experience was good"
Contras: "Got assigned seats all the way in the back. They were comfortable but would have preferred better seats."

Prós: "Safe flight, good crew"
Contras: "Food quality was poor."

Contras: "Seat cushion r not soft comfortable enough. R hard. Hard My butt"

Prós: "The planes are really cool and seats were very comfortable. The part about phone/tablet holder in front of passenger is awesome. Crew was friendly"
Contras: "Vegetarian food selection could be better, need more content in movie selection"

Prós: "Flight okay and staff attentive. Seats still to close together. Had to purchase seat to guarantee not be in middle rows. Plane very warm throughout flight."
Contras: "Selection of entertainment good but touch screen very unresponsive. Hard to change volume and maneuver. Ear sets would not stay connected."

Prós: "Very nice staff"

Prós: "Staff excellent , as always."
Contras: "It was impossible to sleep as the plane seemed extremely cold and was very noisy."

Prós: "Nothing because I was given a middle seat"
Contras: "6'4 and I get a middle seat.."

Prós: "airline staff was helpful, friendly and accommodating from ticket check in to flight staff."

Prós: "The boarding and the overall flight experience was quite good."
Contras: "There were movie options such as Sully and Deepwater Horizon, which I think are unsuitable for flights. Overall, the movie options could have had more variety."

Prós: "The whole flight was great quick boarding, lots of leg room, good entertainment, a USB charge port, good lighting, and the crew was very nice and helpful. I enjoyed the flight and would like to fly Virgin Atlantic more. Finally, you are the 3rd best flight, I have ever take, and the 2nd best airline I've been on. Flew Business Class on Swiss Air once to Geneva (#1) and all the flights I have had with Porter Air are comparable to your airline, but the free cookies and beverages at Porter's terminal in Toronto wonderful."
Contras: "A couple things went wrong on this trip, my checked luggage got misplaced for a day, and a nice women in baggage claim told me what was happening and a nice man handled my claim and my bag has now been returned to me. The bigger thing is my flight bas delayed taking off by 3 hours. Let me start that I would rather have a part replaced on the runway then not, safety is paramount. The fact is my flight took off 3 hours late from London (VS11), and got to my destination (BOS) 2.5 hours late. Kudos to the flight crew for getting me to my destination faster by gaining a little time. Plus, since BOSTON was my final destination it was all fine this time. But if I had had to get home to the elder person I take care of or my teenager it would been a problem. Again, I'm annoyed, but I do understand the reasons and they are valid and preferred. I have heard that airlines to keep their flight rating high, wait for planes to leave the gate on time and then do repairs on the tarmac. If this is still a SOP for airlines you should change the way the statistics are collected and figure out a way of not perpetuating this type of disincentive. This is just hypothesis on my part, and my whole trip had little negatives."

Prós: "Professionalism value of service"
Contras: "let me think...."

Prós: "We were late arriving at the airport and the checkin desk people were SO nice putting us through. Otherwise we never would have made it on the flight. Also the extra legroom seats were well worth it!"
Contras: "Nothing!"

Prós: "Entertainment and crew attitudes both excellent"
Contras: "On board seating. Getting far too cramped for long=haul flights"

Contras: "45 minute delay on runway after landing was very very frustrating."

Prós: "Friendly service. Safe, on time flight."
Contras: "Chicken lunch was just so-so."

Prós: "Not much really"
Contras: "Boarding, food, seat comfort. Essentially everything"

Prós: "Overall is perfect"

Prós: "Great service"

Prós: "I did not like anything from this trip. I just learned my lesson not to travel with turkish airlines ever again."
Contras: "flight was canceled from previous flight so we had to overnight in istambul and the whole situation was handled very poorly nobody took the time to explain to me what to do and mind this I was traveling with three year old and I found myself crying at midnight at the airport not knowing what to do."

Contras: "The crew isn’t very friendly, they do not know English very much."

Contras: "Turkish Airline lost one of my checked in bag! Never found it!"

Prós: "Organized overall"
Contras: "Cabin way too cold"

Prós: "everything"
Contras: "i liked everything"

Prós: "Same."
Contras: "Same"

Contras: "The process to get into the plane at Istambul was horrendous. It took forever to process the passengers."

Prós: "overall, service was great"
Contras: "seats are too narrow"

Prós: "Pilot was operating nicely, temperature was acceptable,"
Contras: "Cabin crews should pay more attention to elder people,"

Prós: "Price"
Contras: "I had a 22 hour layover. On the website, Turkish Airlines advertises they cover hotel rooms for anyone with a layover exceeding 15 hours. However, it's impossible to get a e-visa to allow Americans to leave the airport to take advantage of this. There is one hotel inside the airport, however it's extremely expensive and booked well in advance. While the service was decent on the plane, inside the airport the TA employee's were very rude and not at all helpful. So be prepared to spend the night on the floor or an uncomfortable bench. Won't fly on this airline ever again."

Prós: "The security checks to board the plane were extensive and there was potential for the situation to be very stressful, but the personnel handled themselves very well under the pressure and stayed calm."

Contras: "Security lines for US departure way too long. Turkish Airline needs more people to speed up process."

Prós: "Everything was great."

Contras: "Terrible in-flight service; flight attendants not corteous; limited seat space; bags delayed on final destination. Horrible!!!"

Prós: "Food was excellent"

Prós: "Everything was good"
Contras: "All good"

Contras: "On our way back to US, we were kept in a small area with no air conditioner for one hour."

Prós: "bad !!!"
Contras: "All !!"

Prós: "The up to date and *free movie options"

Prós: "Everyone did a great job handling the new ban of all large electronics. This new rule imposed by the US is completely ridiculous and rather illogical; however, Turkish Airlines did a great job of making it as minimally burdensome as possible."
Contras: "Splitting passengers up into male and female lines in order to be processed before boarding the flight seemed to create a lot of anxiety for passengers traveling with their significant others. I would advise figuring out a way to efficiently process groups without having to split them up by gender."

Contras: "Previous flight cancelled due to weather conditions, and despite calling and having a lot of flexibility with time, we were unable to reschedule without massive charges. Our refund was quite low, and we will rebook on another airline. This, despite being a TK gold card member."

Prós: "Fantastic airline crew, actually good food and plenty of beverages offered, really nice complimentary amenities like pillow, blanket and toiletries bag."

Prós: "Crew"
Contras: "Nothing"

Prós: "Employees were very helpful. Service was great."
Contras: "One of my luggage bags was left behind and it needed to be shipped to my home 4 days later."

Prós: "Excellent!"

Prós: "I would love to fly with them again"

Prós: "am very satisfaction with my flight, Food was excellent .also the service to.I am so happy I chose kayak"

Prós: "Turkish airlines had great food, were very accommodating, the seats had plenty of space, and it was an overall great experience. I will definitely fly with them again!"

Contras: "I could not figure out how to get a vegetarian meal."

Prós: "as above"
Contras: "as above"

Prós: "Crew"

Contras: "I stayed in Istanbul Airport for 16 hours with no hotel or even a meal."

Prós: "I didnt receive my baggage."

Prós: "This is a government run airline with very poor customer service. I flew 6 flights in December, 2016 in business class - out of which 5 flights were late. There was no help at the transfer desk in Istanbul to get onto another flight as my connecting flight was missed because the original outbound flight was late. The customer service staff both at the lounge and the transfer desk were inept and rude and did not want to help. I shudder to think how economy passengers are treated."
Contras: "1) No organized boarding process - there is a general melee at the boarding gate with a lot of shoving and pushing. 2) Customer service staff are rude, incompetent and unhelpful 3) No recognition that customers are to be served 4) Food selection in business class was mediocre and poor 5) Old aircraft - on flight from Istanbul to London, business class was 3 abreast with the middle seat being used as a tray table. 6) Sleeper class is mediocre - seat width is poor and one cannot even turn on the side"

Contras: "I was supposed to be given two boarding passes through my check-in but I was given only one. This caused a lot of confusion on the Istanbul Airport. The staff there we unbelievably rude. They caused two passengers (on separate occasions) to miss their flight right in front of my eyes due to no apparent reason. They plainly refused to cooperate with passengers."

Prós: "If you are flying Turkish from the US or from Istanbul to the US or other far away destination, for the love of God, do not fly on the B777-300. Did that twice from Chicago to Istanbul and back, and the seats in economy are a real killer....very tight and uncomfortable. On the other hand, if you have a choice of Turkish aircrafts b777 vs AB330-300, you will do yourself a favor by selecting a flight on an AB330-300. Slighter smaller plane then the 777 but a little more comfortable in coach. So you are warned......and by the way, you will select a two seater combination rather than being stuck in the middle.....If you are stuck in the middle, always do your best to get at least an isle seat."
Contras: "Turkish Airbus 330-300 Loved a little more leg room in economy. Also the FA very really on their feet and eager to help. Always with a smile on their faces. I would recomand flying Turkish overseas but only on an AB 330-300 coach configuration."

Prós: "Friendly crew."

Prós: "Excellent serice by airline crew nice food l like Tayip erdogan .end l like Turkiye and llike Turkish arlanes, Sincerely your Customer Cabir Senalan"

Prós: "Lending was excellent"

Prós: "Everything was the best! The food, the movies etc on board to choose from, the staff, everything was great. Turkish airlines is the best airline I've ever been on—US companies need to take note! Even on a 2:10 flight we got a full meal and many drinks."
Contras: "Nothing! Everything was perfect!"

Contras: "2 hour departure delay."

Prós: "Food"
Contras: "Boarding and airplane age."

Contras: "I didn't received my luggage same day Ithat was not find it and I had to wait 4 days to get it"

Contras: "Crew seemed harried, and even ignored me at times."

Prós: "The flights attending."
Contras: "The waiting time for next flight."

Contras: "My seat was terribly uncomfortable. The airplane temprature was really low that it made me so sick. I had a missing luggage where i did not hear any updates from Turkish Airlines for 5 days. I ALWAYS fly Turkish Airline internationally when going to Turkey. But after my last experience, i am not so sure"

Prós: "Very friendly crew"
Contras: "Boarding was delayed for over an hour and we had to stand in line in closed off secure room (without restroom) due to security issues. They should have had everyone sit down to wait rather than stand in the ABCD group lines."

Prós: "I was moved up to comfort instead of main cabin."
Contras: "The wifi didn’t seem to be working on the flight even tho it said it was equipped."

Prós: "Same crew and great experiments again"
Contras: "Nothing"

Prós: "Kosher snacks! Thank you! Very safe and controlled Covid procedures. Made me feel safe."

Prós: "Very controlled and safe Covid procedures. Outlets and screens at every seat."

Prós: "Felt very clean and so glad they are not selling every seat"

Prós: "It was all good glad the last leg of the trip was pleasant."

Prós: "Airplane accelerated from stand-by directly to runway without preparation stop. Awesome!"

Prós: "Nice crew"
Contras: "No leg room for 6’6” person."

Contras: "Small plane, feels cramped"

Contras: "The unfortunate delay prevented me from attending my grandmother’s wake. Fewer delays would be helpful."

Prós: "Crew was friendly"
Contras: "The boarding process was rough and haphazard"

Prós: "The crew did their best to deal with delay."
Contras: "There was an absolutely awful job done by both Delta and Kayak of informing us if additional delays, new gate assignments, when the plane would be reboarded. Also, people were quite angry that the plane had to be cleaned between the time we got off and the time we reboarded. Just get us home."

Contras: "No sandwiches for sale just snack boxes"

Prós: "Taco"
Contras: "Taco"

Prós: "Crew was great!!"
Contras: "Boarding of plane. Should be from Back to front."

Prós: "The fight was very professionally carried out."
Contras: "The gate agent hurried ineffectively to board our slightly delayed flight (around 10 min). She left open the Priority Lane and boarded all pax there, having to step 4 steps to the left to scan every boarding pass."

Prós: "It was ok"
Contras: "Seat the family together"

Contras: "Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open."

Contras: "Taxied at ORD for 45 minutes waiting for a gate to vacate."

Contras: "Smooth on time flight"

Prós: "The crew really kept us updated on the many delays."
Contras: "There were SO many delays and they kept changing. At one point we got on and off the plane."

Prós: "Amazing crew and clean cabin."

Prós: "I loved the flight attendants and the desk staff everyone was so friendly and made me want to travel delta again."
Contras: "Delta doesn’t offer military spouses free checked bags and I found this out at the airport. It was disheartening, but at least it’s Delta and not the airline that is supposed to represent America."

Prós: "On time/ early arrival!"
Contras: "Most bring on 2 large carry ons slowing down boarding an de- planeing."

Contras: "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."

Prós: "Clean plane, the seat felt roomy. Smooth ride and the captain communicated clearly."
Contras: "It felt super hot and I wish there was food included in such a long flight."

Prós: "Quick flight"
Contras: "Flight attendant spoke like a robot. Could not understand her."

Prós: "On time"
Contras: "Small aircraft"

Prós: "Staff, service, options"

Contras: "Over an hour delay before boarding due to supposedly bad weather. Because flight was overbooked they were offering $400 gift card to change to standby on another flight. If you didn’t make that flight (evening), you’d be confirmed on a flight the following morning with one stop in Detroit (we booked a nonstop to Chicago). Uh, no thanks. Then to top it off, we’ve landed and been told that it will be at least an hour before we can deplane due to no availability at the gate (it’s 1145 pm right now). All this plus their new policy of not allowing us to select our seats because we bought the cheapest tickets. Really Delta? You go ahead and cater to the rich and I’ll choose to fly with another airline."

Prós: "Crew friendly"
Contras: "Middle seat with no option for me to move"

Prós: "Movie"
Contras: "Break downs again... At least this time they found another plane."

Prós: "Flight attendants were pleasant."

Prós: "Friendly service, comfortable seat, on time, no issues."

Contras: "Everything"

Prós: "The crew was great"
Contras: "The flight was 4 hours delayed"

Prós: "I flew on a basic economy fare (I understand the restrictions) and was seated in Economy Comfort +, so that was appreciated."
Contras: "I could see on the Fly Delta app that I had been placed in seat 10B, but neither the app nor my boarding pass gave me a group to board with, so I assumed that I needed to board with group 3, which necessitated gate-checking my rollerboard bag. Only when I approached the gate to board did I notice on the info screen that I had been "upgraded" to Comfort + and granted boarding with the Sky Priority group. I wish this had been clearer so I could have avoided waiting to board and gate-checking my bag. Minor inconvenience but room for improvement on Delta's part."

Prós: "Friendly staff and comfortable seating"

Prós: "This was not my original transfer flight but everyone was much nicer and helpful than serious and being rude. Love Delta, I did not flight United because I wouldn’t have met my United flight once landing in ATL. The Young African American woman who was at the gate was amazing and so reassuring that I would make my flight to Chicago. Would book Delta, just because of how nice she was to me."

Prós: "Flight was on time. Boarded quickly with no fuss."

Contras: "Too tight and seats not comfortable."

Contras: "Delayed"

Prós: "The Delta people were solicitous, efficient and brilliant the whole way through. We had not a bit of trouble. Our first class seats were comfortable, but with the supplied blanket, pillow and poor air conditioning it was a hot flight. The cabin personnel were wonderful as per usual, and my tasty gin and tonic soothed any discontent. I wish I could fly this way all the time!"
Contras: "The private contractor handling wheelchair assistance was terrible. A Delta employee theorized that they do not pay enough to attract and retain personnel. Our pre-arranged chair was not there, multiple calls by our Delta assistant finally got us a ride to the chair holding area, but after about 45 minutes we gave up and shuffled off to the security area on foot. Thank goodness my hubby is mobile enough for that to have been an option. When we abandoned our wait we were still 4th in line for an attendant to push the chair. If Delta has any responsibility in this it would be in the retention and compensation for the private contractor."

Contras: "The delta studio didn't work with Android 8"

Contras: "The crew could have been more friendly"

Prós: "Airline stewards were very friendly and pleasant."
Contras: "We booked with Delta, but were put on Air France. Even though we had our boarding passes in hand we had to wait in long, slow line for baggage tags because they would not print from kiosk. There was minimal Air France staff on duty serving thousands of passengers during busy season (July). While the lines grew larger, the staff was reduced from 4 to 2. Another long, slow line for customs, another long slow line for security=Charles De Gaulle airport was awful. We arrived at the airport 4 hours before our departure time and got to our boarding gate with no time to spare."

Contras: "Very uncomfortable, seats did not recline and seats way too close together."

Prós: "I was notified about the delay via text before I left for the airport, which was nice. I would not have checked my email."
Contras: "Delayed for over 2 hours. I have never flown Delta before this flight and it wasn't a great representation. The flight attendants were nice but I was in a seat near the engine and it was making really weird noises. I fly almost every two weeks, so I'm used to engine noises but this was one of the loudest/most rickety sounding flights I have ever been on.. and I have flown Spirit a few times. It just didn't feel safe. Landing scared me a little too as I have landed in O'Hare countless times and have never flown so low to the highway upon entry. It felt like we were only a couple hundred feet above the cars."

Contras: "Unnecessary flight cancellation. I had friends taking the same flight at the same time at the same airport from different airlines and they came through for their customers. I received no consolation it assistance with overnight accommodations."

Contras: "The flight attendant looked like she was mad throughout the whole flight"

Prós: "It's good to flight public transit long time I'm the food is really bad pouring food"

Prós: "Nothing . Flight was cancelled"
Contras: "Refund people money"

Prós: "The crew was amazing"
Contras: "The WiFi"

Contras: "Perfect flight"

Contras: "Flight was delayed in Frankfurt due to technical issues. That was fixed, but ended up missing the flight to Minneapolis. Lufthansa provided vouchers to hotel and shuttle to the hotel (holiday inn express) and back to the airport. We stood out in the cold for 45 mins but the shuttle did not show up. Ended up taking Uber to the hotel only to find out their shuttle service does not start in the morning before 5:30 am. They booked me on a 6 am flight with 5:45 boarding time. The hotel scheduled a taxi to pick me up at 3:30 am to make back to the airport on time. I ended up spending $70 and I’m totally exhausted. I wished I just stayed at the airport. Not to mention the quality of the hotel accommodations is less than average. Very disappointed with how this whole situation was managed."

Prós: "Crew was awful. Grumpy and not friendly. They hate their customers especially children."
Contras: "This was my worst experience on any Lufthansa flights. Worst ever!"

Prós: "Aircraft and crew"
Contras: "Food"

Contras: "Missed connection flight in Chicago due to a technical delay in Munich, the tank vehicle had a defect and the ground power in Chicago went out. It is now the 4 th time that we got stranded in Chicago. So Condor, Lufthansa and Chicago are getting on our shitlist......"

Contras: "The airline cancelled my ticket and did not notify me. I found out only when I arrived to check my bag. Lufthansa cancelled my flight because they said I had “no showed” for my previous flight two weeks before. This was absolutely not true."

Prós: "Do pequeno almoço"
Contras: "Os acentos"

Prós: "Service"

Contras: "Flight was 45 minutes late arriving, causing me to miss my connection to Lufthansa and forcing reroute of whole trip."

Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"

Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."

Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"

Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."

Prós: "CREW COMFORT FOOD"
Contras: "BEING DELAYED OVER AN HOUR AND NO CLEAR EXPLANATION GIVEN FOR THAT"

Prós: "TSA made me miss my flight i have to wait until 7 am for a new flight"
Contras: "TSA made me miss my flight i have to wait until 7 am for a new flight"

Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."

Contras: "Did not board flight due to above Billund to Frankfurt flight being delayed and causing me to miss this flight."

Prós: "Crew, food"
Contras: "Delay caused by weather"

Contras: "United charged me a Bagage fee of 25 dollars and they where not supposed to since it was a international flight. The knowledge of the agent was not very good. Now I will have to write to Lufthansa and hoping they will reemburse me."

Prós: "The staff was very friendly and professional. Entertainment selection was great. Food was exceptional. Flight attendents were attentive and served you throughout the flight."
Contras: "The leg room was cramped in economy like most airlines."

Prós: "Professional crew. Excellent service. Punctual. Efficient boarding in Munich. Good communication from pilot"

Prós: "Our family was able to all sit together, even though we were not able to select our seats."
Contras: "I wasn’t able to select my seats when booking the flight, but they put us all t"

Prós: "Crew were friendly"
Contras: "Nothing"

Contras: "Plane closed the gate two hours before departing. Should have waited for passengers delayed by weather and lack of a sufficient ground crew."

Contras: "Houve um atraso na saída de Munique."

Contras: "Flight delays,...."

Contras: "Unorganized boarding. Back of the plane seats should be boarding first, after babies and old people. I was stopped by the people in front of the plane putting away their luggage and standing in the aisle. Not enough room between the rows. Passenger in front of me most picture straight into my face"

Prós: "Comfort"
Contras: "Food"

Prós: "On time and straightforward - unlike the previous night when an Air Traffic Control weather delay prevented a connection at Chicago (no fault of Lufthansa). So I stayed over in Arkansas at home as there was no offer of compensation (hotel or $) for the delay."
Contras: "Nothing"

Prós: "Houve atrasos mas saídas"

Prós: "entertainment"
Contras: "narrow seat"

Prós: "THE FLIGHT LEFT ON TIME."
Contras: "LUGGAGE IS LOST. THE FOODS WAS NOT VERY GOOD."

Prós: "Nothing in particular"
Contras: "The shabbiness of the plane. The cramped space. The lack of overhead bin space. In fact, the space above my seat was full of suitcases of the crew. I had to find space somewhere else. If I had not been able to board early, I probably would not have found space."

Prós: "Plenty of legroom in main cabin"
Contras: "Video selection unreliable"

Prós: "It was my daughter's 16th birthday and one of the spunky crew members helped us to create a little celebration. That was very memorable! Otherwise the flight was late (which was OK, the captain kindly kept us informed), but the plane was clean and quiet. The bathrooms on the lower level provided a space to stretch, but as always, they get pretty dirty on a long-haul flight. Price was quite good. I always feel the flights originating from Europe are nicer than those originating in the US."
Contras: "The food was stuck in the past, roll, white cheese, white cake with sugary fruit, somewhat wilted small salad and a pretty greasy chicken dish with polenta and by that point, stewed veggies. I am not accustomed to eating like that and was disappointed (though hungry!). Not a whole lot of room in my seat, I'm 5'6" and slim, but at least the seats recline and glide forward a bit and the head rest bends to catch your head IF you can nod off. I appreciate the civility that still exists under stressful circumstances."

Prós: "Appreciate the entertainment options and the crew did an excellent job ensuring that we all were as comfortable as possible."
Contras: "Wish there were individual air vents that could be used to help cool off those of us who were hot. Really did not like the hour we sat on the runway waiting for a gate at O'Hare. No entertainment, no bathrooms, no getting up to stretch our legs and it got hot. While not necessarily the airlines fault, it was a sour end to an otherwise good flight."

Prós: "Flight was ok"
Contras: "We had one hour delay, on a 1:30h flight, totally unacceptable"

Prós: "Everything seemed to run smoothly."
Contras: "No issues this leg"

Prós: "Food was great, as was entertainment interface on tv."

Prós: "Meals ok. Pillow and blanket nice."
Contras: "Crew stressed. Could not understand announcements. Rude response when questioned."

Contras: "The automatic boarding system was slow"

Prós: "The after dinner cognac was nice."

Prós: "Always awesome"

Prós: "Very polite and helpful staff"
Contras: "Food could be better"

Prós: "The staffing was adequate, the service didn't take inordinate time!"

Prós: "Crew attitude - so much better than on the indifferent and even hostile US carriers"

Contras: "Going through Chicago airport"