Fiquei profundamente irritado por me enviarem a minha mala para o porão e depois no avião vi varias iguais e algumas ainda maiores.
Prós: "Tripulação, aeronave, conforto"
Contras: "Atendimento telefônico da TAP; sinalização no aeroporto em Lisboa."
Prós: "Not much. Poor service, bad crew"
Contras: "Better service"
Prós: "Impossibilidade de marcar assentos, mesmo realizando o check-in antecipado. Durante o desembarque não foi entregue o carrinho de bebe que foi entregue no portão de embarque."
Contras: "Possibilidade de marcar assentos com check-in antecipado. Entrega no tempo correto de carrinhos de bebe entregues no portão de embarque."
Prós: "Pontualidade e simpatia da tripulação"
Contras: "Comida, vergonhosa. Bebidas ok"
Prós: "Assento bom, preco bom, viagem optima"
Contras: "30 min atraso"
Prós: "Cordialidade da tripulação, aeronave nova é muito confotavel"
Contras: "Banheiros não dão conta quando o avião está lotado. Filas"
Contras: "Ao menos fosse pontual, mas, ao contrário, atrasou uma hora e meia."
Contras: "O voo partiu com um atraso superior a 1 hora"
Contras: "Our flight in Lisbon was scheduled to board an hour before departure. We arrived on-time, went through the line and were then placed in a standing room only area to stand and wait for another 45 minutes before boarding. We were placed near the entrance (I thought to board early as a family) but were later told to join another line when we asked why we sere just standing and waiting while other passengers were walking past us. The communication between staff and between your staff and passengers was poor."
Prós: "Tripulação ótima. Comida ótima. Entretenimento ótimo"
Prós: "Tripulação simpatica"
Contras: "Poltronas reclináveis"
Contras: "Embarque em Lisboa"
Prós: "Espaço, regulagem do encosto e mídia."
Contras: "Embarque em Lisboa"
Contras: "O embarque como sempre muito desorganizado e o entretenimento péssimo"
Prós: "Tudo 100%"
Contras: "Tudo 100%"
Contras: "Estar tudo 100%"
Prós: "Crew was caring and attentive to plane cleanliness. Smiling, friendly, yet, fully professional."
Contras: "Company plays games with attractive low fares but extra charges for seating and luggage"
Prós: "Atendimento da tripulação"
Contras: "A questão da tecnologia e conforto, muuuuuuuito ultrapassado. Som péssimo, tudo muito, mas muito antigo mesmo."
Prós: "Tripulação gentil. Comida boa para classe econômica. Assentos razoavelmente confortáveis."
Contras: "O sistema de entretenimento muito lento par aceitar os comandos. Embarque tenso devido greve dos aeroportuários em Lisboa."
Contras: "Extraviaram nossas bagagens!"
Prós: "nada excepcional, mas tudo certo."
Contras: "faltou entretenimento de bordo"
Prós: "Aeronave confortável"
Contras: "Entretenimento nulo, péssimo Tripulação não muito gentil"
Prós: "O atraso só foi de 30 minutos."
Contras: "Processo de faturação de bagagens caótico. Colaboradoras de terra indisponíveis para ajudar e prestar esclarecimentos. Tripulação antipatica. Avião alugado a outra companhia."
Prós: "Eu e meu marido pedimos comida especial, frutos do mar, uma ótima pedida pois veio bacalhau de almoço e um outro peixe de lanche, adoramos. O atendimento de terra foi bom com bastante atenção ao meu sogro com mobilidade reduzida."
Contras: "A troca dos assentos dos meus sogros, sendo que meu sogro precisa de assistência, precisava ficar junto da sua esposa. Como é precisa reservar espaço para a cadeira de rodas, eles alteraram os assentos do meu sogro, e com isso ele sentaria sozinho numa poltrona sem possibilidade de mobilidade para ele, trocaram o assento da minha sogra mas para o local onde meu sogro não consegui sair para ir ao banheiro, ele chegou a se molhar um pouco pois não pode ir ao banheiro. O voo atrasou e passamos por várias turbulências, cheguei a enjoar."
Contras: "Avião muito apertado. Sujo. Sem opção de entretenimento. Atrasou bastante sem qualquer comunicado. Embarque caótico."
Prós: "I am used to traveling continents with other companies. There has always been 2 check in bags allowed with no extra charge as long as you are under 23kg on each. I get to the airport with my 2 bags ready, TAP tells me on large holidays, they only allow 1 bag to be checked to my specific african destination until January 11. And that one bag will cost me $120. They will not let me have the second one. Who does that? How much sense is this supposed to have. I checked with others and they do not do that. Never again they will see me."
Contras: "TAP's stupid rules against my destination. Not faire!"
Contras: "Vôo com atraso."
Prós: "airlines could have mentioned that the second leg would require going thru security again and would take a very long time and that I should do this immediately after disembarking even though a gate had not yet been assigned. As A consequence of an intensive interview process before boarding the international leg of the trip (initially only two reps processing everyone on the plane for a few minutes each) the plane left the gate late. It also lost another 15 -20 minutes in flight making it 30 minutes late and I missed my connection in Miami necessitating me to spend a night in a motel and finish my flight the next day."
Contras: "Had the crew enabled me to be first off the plane I would have made the connection but I lost an additional 20-25 minutes being seated in the rear of the plane"
Contras: "Food was terrible ! Please change the menu ...."
Contras: "Atraso de 1h30m"
Prós: "Everything went according to the timetable, boarding was on-time and we even arrived a bit earlier than scheduled, so I can't really fault the service of the pilots, the cabin crew or the ground operations team. Food wasn't exactly stellar, but clearly a lot better than on most European flights operated by larger companies (Lufthansa, KLM, Air France etc.). The aircraft itself was clean and looked fairly new and well maintained"
Contras: "The seating was absolutely HORRENDOUS. Even though I'm nearly 6'3" (close to 1.90m), I generally never complain about seating space or legroom, even on low cost flights. This particular TAP aircraft, however, despite looking quite new, had some of the most cramped seating ever. Additionally, the trays were minuscule (you could barely place the entire food tray the service during the flight, let alone have another drink at the same time on the tray). Also, on the inbound flight (this was the return one), the seats were fitted with a very simple and clever tablet-holding mechanism, so you could easily watch something on your table while eating your food (from a similarly small tray table). The seat back pockets do not have any material/fabric on the sides, so stored items could easily slip out sideways from the pocket. Shame to have such a good in flight service and to be a punctual airline if you're going to carry your passengers cramped like cattle in seats 'rivalling' the ones on Ryanair flights on 4-hour long journeys."
Contras: "Tempo espera"
Prós: "Hoje em alternativa a horrível pasta de atum fui surpreendido com um wrap vegan - estava bom ! Embora muito desadequado para crianças ...."
Contras: "Como sempre TAP = voo atrasado As justificações (desculpas) são as de sempre) : Restrições no tráfego aéreo, problemas no embarque, congestionamento, etc"
Contras: "I had to pay to check the first piece of luggage 85€ one way. I was not inform of that when I bough the ticket and I could have chosen a different airline If I had considered that expense. The first piece used to be free intercontinental flights but now it varies depending on the company. I find difficult to find this information when buying and it makes a great difference in the final price you pay. I found strange flight attendants having a very loud conversation in a very quiet flight where most of the people were sleeping."
Prós: "Foi organizado"
Contras: "Refeição foi trivial."
Prós: "The better question is what did we not like."
Contras: "Careless staff, unorganized, rude, long lines with slow working agents. We were traveling with our three and six year old and started with a weather delay and then eventually a cancellation. We stood at the Barcelona airport from 7pm until 2:30am with our children. Nobody offered us food vouchers, taxi or hotel. We had to ask and only got a hotel which was an hour away and taxi on us costing us over $100 euro! Everything closed and our children ate cookies from a vending machine for dinner. Finally we got to our hotel after 3am and slept until 6:30am to catch another taxi on us back to the airport just to find out it’s delayed and we would miss our connection in Madrid back to Miami. We arrived the airport again at 9am and at 3pm we’re finally given food vouchers for our hungry children to eat something. American Airlines has a direct flight from Barcelona to Miami but they insisted they couldn’t do that for us and we’d again stay another night in Barcelona at a hotel. This would all be fine if we weren’t traveling with small children, they didn’t have school and we didn’t have to work and had extra money to pay for all the inconveniences. This was by far the worst experience we’ve had and will never choose Tap again for our travels!"
Contras: "Atraso como sempre .... E pergunto : acham que atum é uma refeição que se ofereça as 9:00h da manhã ? Pois ... tal como eu a maior parte dos passageiros recusou (seria menos mau apenas um cockie)"
Contras: "Voo atrasado mais de 3h ! Muito mau com mudanças constantes de hora"
Prós: "Boa técnica , voo seguro ."
Contras: "Atraso muito grande, passageiros em avião quente , no sol."
Prós: "everything was fine. nothing specifically wrong or bad."
Contras: "had the same food the third time this week. they could do more"
Contras: "Boarding took longer than expected. Flight was delayed then was delayed a second time once everyone was boarded. Smaller plane than the usual TAP planes, but okay flight."
Contras: "Delay as always with TAP"
Contras: "Our tickets were economy class Y for all of our flights, and we each checked a bag free on the outbound trip. But, returning we had to pay 170 euros for our 2 checked (1 each) bags. TAP (Air Portugal) in Toulouse said our outbound flights were "Basic" fares while our return flights were "Discounted" fares. Discounted fares do not include checked bags while Basic fares include 1 free checked bag. We paid $3,106.36 for the round trip for both of us, which hardly seems like a discounted fare, before paying an additional 170 euros on the return flight. I will be looking into filing a Class Action suit trying to recover all overcharges on behalf of all passengers."
Contras: "cerca de 35 minutos de atraso, num voo de 1 hora. porque o aviao chegou atarsado do voo anterior porque o congestionamento no aeroporto forçou a uma espera de 15 minutos na pista."
Contras: "We were never prompted to pay for our check in baggage at the time of purchase and so when we showed up we were forced to pay 85 euros for one checked bag for an international flight on top of a ticket that already cost more than $250. The luggage restrictions were never shown previously. Will never fly TAP Portugal again."
A tripulação estava apenas seguindo as determinações da companhia, não oferecem mais nem mesmo agua, quem contratar esta empresa aérea tem que estar consciente de que tudo será mais espartano.
O custo benefício não ocorreu porque o atendimento em terra foi muito ruim, muita descortesia com passageiros, forçando demais a compra de bagagem, p ex. mesmo estando dentro dos critérios propostos. O serviço de bordo num voo internacional onde geralmente se passam mais de dez horas, foi suprimido o café da manhã sendo oferecido apenas o pago. Mas ressalto o péssimo atendimento que tivemos em terra no aeroporto de Barcelona.
Um voo para esquecer, debaixo de uma tempestade com ventos superiores a 100 km/h. Não conseguimos aterrar em Santiago, após 3 tentativas o voo foi desviado para Madrid. Após 3 h em Madrid sem assistência, nem alimentação nem água sequer, fomos encaminhados para autocarros para Santiago. Após um noite inteira de viagem, chegámos às 7:30h a Santiago. Reclamei junto da Air Europa por todas as situações e ao fim de muitos meses informaram que a reclamação não tinha fundamento pois a causa tinha sido o mau tempo, do qual a companhia não podia ser responsabilizada.
A aplicação da própria companhia não funcionava e não nos permitiu fazer o check-in mais facilmente.
Prós: "More legroom than other airlines, timely and in flight entertainment."
Prós: "Excellent on time, quick turnaround with Canary Air"
Contras: "Air Europa...everything"
Prós: "Flight was fine"
Contras: "Ticket/luggage issues not handled very well. Long wait lines. No notification of plane delay on monitors."
Prós: "A tripulação poderia cuidar mais das pessoas e não ficar foçada na venda de produtos. Não foi servido nem um cafezinho e nem um copo de água no voo de Amsterdã a Madri."
Contras: "Poderia ter mais espaco entre as cadeiras."
Prós: "The crew was bilingual and very friendly."
Contras: "The TVs did not work. The sandwiches we had for breakfast were underwhelming, especially after having a 4.5 hour delay prior to boarding"
Prós: "Crew was great"
Contras: "The plane had a technical difficulty with the emergency exit making us feel so uncomfortable and nervous we left the aircraft and had to buy tickets to another flight later"
Prós: "Tudo. Ok"
Contras: "Tudo ok"
Contras: "Li vários comentários nos mais diversos lugares que a companhia era péssima, então me preparei para o pior. Que bom, pois tive a grata surpresa de voar em um avião novo, cheiroso e com bom entretenimento. Comida ok, foram dois serviços. Vôo tranquilo, tripulação não é simpática, mas é atenciosa. Cur"
Prós: "Got me where I wanted on time"
Contras: "Toilet was disgusting, crew spoke over the pa and could not understand a thing, entertainment was an old in the back of the seat player very slow and bad picture. Breakfast was a piece of bread."
Prós: "When i buy ticket, you dont said that until i check in, never go to buy ticket with you any more"
Prós: "Boarded late but arrived early. Nice easy flight."
Prós: "Embarque na hora e de forma tranquila, saída e chegada antes do horário, boa comida e tomada para carregar o celular."
Contras: "Não consegui fazer o check in pelo celular."
Prós: "NADA!! PÊSSOMO, TUDO!"
Contras: "A aeronave, não deveria está em uso!!! TERRÍVEL! Tudo ruim!! Ponham uma aeronave descente para fazer MADRID -PORTO! A Aireuropa, tenho certeza, tem aeronave descente, pôs jã voei com a AIREUROPA, no ultimo mês de Março! Nunca tinha voado em um amontoado de ferro velho, como essa aeronave de hoje!"
Prós: "Apenas a pontualidade!"
Contras: "Tudo na aeronave, comida"
Prós: "The plane was clean and spacious."
Contras: "Although a short flight, there were no complimentary food or drink options."
Contras: "40 minute delay, slow boarding, inoperative lavatory, sitting in row 4 and crew dis not allow me to use forward lavatory, dis not bring requested food"
Prós: "The punctuality"
Prós: "Pequena vantagem de preço em relação a outras companhias. Foram pontuais."
Contras: "Não é possível fazer check-in online, que foi demorado antes do embarque. A companhia não informa com exatidão o terminal e o gate de embarque até 2 horas antes. O assento bastante apertado, as refeições muito simples. Foi complicado planejar a ida ao aeroporto sem essas informações."
Prós: "I was astonished to see a passenger putting nail polish on during the flight and no flight attendant did anything about the awful smell. Additionally, upon landing it is customary for passengers to unbuckle their seatbelts while taxi-not to the gate and standing up before the seatbelt sign has been turned off. The passengers have no regard for safety or rules."
Prós: "Avião novo 787 muito bom"
Contras: "Desembarque demorou muito"
Contras: "Embarque!!! Péssimo, desorganizado, confuso, pessoas despreparadas"
Contras: "There was a strike so out flight got delayed a few hours. But that wasn't air europa fault."
Prós: "Salimos a tiempo"
Contras: "Los sobrecargos muy deficientes, poco amables, sirvieron muy tarde la comida, contestaban muy mal a lo que se les preguntaba, pésimo servicio"
Prós: "I couldn’t have wished for a smoother flight for both ‘legs’."
Contras: "Again, the entertainment offering could be better for the translatantic flight."
Contras: "Entretenimento era muito fraco"
Prós: "clean plane food and drinks comfortable seats"
Contras: "warm and no way of adjusting a personal vent"
Prós: "O embarque foi muito rápido e fácil. A comida a bordo estava boa e o espaço entre as pernas era bom."
Contras: "O avião era muito antigo, não tinha sistema de multimídia individual. Um absurdo para um voo transatlântico. No lugar disponibilizavam acesso ao acervo de filmes através do Wi-Fi da aeronave ou utilização do mesmo conectado à internet, porém com valor surreal. 20 megabytes de dados por 7 euros?!"
Prós: "A tripulação tem uma boa qualidade e tenta oferecer o padrão das outras companhias aéreas. Piloto parece ser muito experiente, decolagem e pouso perfeitos sem sobressaltos."
Contras: "Avião velho. Assentos com mal cheiro, estofamento desgastado e fino. Pouco espaço entre os assentos. Entretenimento antigo e sem variedade. Poderiam avisar com alguns dias de antecedência sobre a oferta de streaming no avião. Assim como disponibilizar pontos de recarga de celulares e tablets nos assentos. Em resumo o avião funciona sem problemas, mas o conforto deve ser atualizado urgentemente."
Prós: "Do atendimento da tripulação! Todos cordiais e atenciosos, além de muito pacientes."
Contras: "Da falta de cuidado com os aviões e da desorganização no dia que perdemos a conexão e demorou demais para providenciarem um ônibus para o hotel e na volta do hotel o ônibus nos deixou no terminal errado. Coisas simples, mas que demonstram uma falta de cuidado com os processos."
Prós: "I liked the Boeing 787"
Contras: "The service sucked. The crew speaks very weak English. The crew only comes around the cabin very few times. Not good on a 9 1/2 hour flight."
Prós: "The Embraer is a great regional aircraft."
Contras: "There are plenty of air bridges to use at Porto airport, but AirEuropa chooses to use a stand that requires busing passengers from the terminal and back. No IFE."
Prós: "No Halal Muslim food"
Contras: "An hour to check in is unreasonable and the having to go to a separate counter to pay for a bag was a joke."
Prós: "This is the most basic service of just get on the plane type of travel. Nothing is included. They would charge you for the air you breath if they thought they could get away with it."
Contras: "My carry-on of clearly leagal size was tested to see if it passed. Happy to say IT PASSED they could not charge me. No in flight entertainment as there is no place to put a headphone into. They tell you to use your smart phone. The flight attendants disappear and really are not there for any reason I could see except to find ways to charge you for something. When they do show up they basically try to ignore you."
Prós: "O check-in e o embarque foram pontuais e razoáveis. Apenas."
Contras: "Péssimos espaços entre poltronas e reclinação. Não tinha multimídia individual, para entretenimento deveria ser usado o próprio smartphone via wi-fi do avião, que só disponibilizada poucos (5) filmes ruins. Não há tomada para carregamento e o banheiro é mal conservado. Nunca usaremos novamente. Não vale o preço."
Prós: "Voo com avião novo, com espaço OK entre poltronas para o trecho."
Contras: "Tripulação mal treinada e antipática."
Prós: "The seats had a power station so I could charge electronics in flight. Boarding was quick."
Contras: "We took off 30 minutes late without an explanation. The crew never spoke to me or asked if I needed anything. I was bumped many times by crew members as they walked past."
Prós: "New airplane,"
Contras: "Madrid Rome, charged for water."
Prós: "Preço mais baixo que encontrei nas pesquisas."
Contras: "Fila para check in. Fone de ouvido por 3 euros."
Prós: "No delays! Accurate"
Contras: "Boarding process they start from back rows first"
Prós: "The staff were friendly, 1 woman went out of her way to help everyone. The plane was clean, bathrooms also, seats were roomy enough. Plane felt like it may be a newer one."
Contras: "You had to pay for all food and drink. No complimentary anything offered, even water."
Prós: "Everything was perfectly reliable."
Prós: "The plane was on time, but the boarding process was chaotic. The flight attendants were nice."
Contras: "The seats were so small. I am 5'2" and had no leg room. I don't know how anyone who is taller fits. The food was really poor and my entertainment system did not work. Also, the gate was not posted on the board until right before the flight boarded and the boarding process was chaotic at best."
Prós: "The crew was very pleasant."
Contras: "Did not like sharing a screen with the entire plane. Wish there was individual screens behind the seats."
Quando existir atrasos nos voos e os passageiros já estão dentro do avião, não deveriam dar so agua os passageiros deveriam dar alguma coisa que possamos comer enquanto esperam
Tivemos um atraso de mais de uma hora. É inaceitável tendo em conta que era o voo inaugural da rota para Porto Santo.
Nos últimos tempo tenho viajado na companhia easyjet, tem sido uma ótima escolha para os meus destinos !
A viagem em si foi impecável. O embarque atrasou e por isso não foi tudo excelente .
The flight was two hours late on departure and made me loose a connection flight. The nobody wanted to help me to find a solution
Apostar na easyjet é a melhor solução
Prós: "A simpatia dos profissionais do avião"
Contras: "Quando cheguei ao aeroporto de Gartwik fui até ao guichê da easyget pedir uma informação sobre o meu voo por volta das 5h55m e fui estremamente mal atendida por as funcionárias uma delas até me perguntou se eu não tinhas olhos para ver o placar não me deu a informação que eu pedir não foi nada educação povo sem educação nada profissional"
Prós: "Cumprimento dos horários. Antecipação da hora de chegada."
Contras: "Voo com alguma turbulência. Só deram o aviso uns 10 minutos após ter começado."
Prós: "O assento é confortável para uma empresa de lowcost"
Contras: "O embarque e o desembarque."
Prós: "Very predictable! All as expected."
Contras: "Free refreshments! Really 2$ water bottle?"
Contras: "Delayed by 4 hours"
Contras: "Flight not being delayed as usual"
Contras: "o voo ter partido e chegado a horas e não com um atraso de mais de 2h"
Contras: "More clerks for checkin/baggage; some organization in queuing to board. It was total chaos and the staff seemed very stressed."
Contras: "Espaço entre cadeiras e atraso no voo. Bagagem demorou muitotemoi a chegar"
Contras: "Espaço entre cadeiras"
Contras: "atraso de 2h no voo, sem nenhuma indicação por parte dos assistentes de terra. serviço pós venda terrivel, sempre a desresponsabilizar de todos e quaisquer factos. nao volto a contratar serviços a esta companhia."
Contras: "Receberem a minha bagagem de mão na porta do avião"
Contras: "O espaço entre as poltronas é pequeno demais."
Prós: "This flight was very disappointing. We paid extra for extra leg room seats only to get told we couldn’t have ANYTHING with us in our seats, not even a sweater. We had to put all of our items in the overhead bins, including small purses. Staff was not friendly."
Contras: "Friendlier staff. Lots of stairs to get to and on plane. We had an elderly person that did have a hard time. Explain certain seats don’t allow any items other than the actual person. I had fragile items and had to store in above bins to be banged around. Luckily this was a short flight."
Prós: "A simpatia da tripulação."
Contras: "Estar a espera mais de uma hora para sair de Paris."
Contras: "Horrible boarding process."
Prós: "Acho ridículo não nos oferecerem nem 1 chiclete na viagem"
Prós: "Voo de Londres à Paris bastante tranquilo e rápido."
Contras: "Poltronas não reclinam, mas tem um bom espaço para as pernas"
Prós: "Hard to understand some of the crew announcements due to speaking way too fast"
Contras: "Escolhi a easy jet porque considerava que se diferenciava das outras low-cost. A péssima experiência de autêntica caça à bagagem extra por um funcionário dedicado exclusivamente a essa função na fila de embarque provou-me que afinal estava enganado. Deixou de ter a minha preferência."
Contras: "Assento desconfortavel para dormir."
Prós: "Na verdade não gostei dos assentos apertados e de não ter como carregar o celular."
Prós: "Boarding was very fast compared to most other flights. Crew was friendly. Flight was smooth and on time."
Contras: "Honestly - a bunch of drunk Scandinavians all around me. Very noisy and smelling so much from the alcohol, I almost got sick. Luckily, a very short flight. The guy behind me was very rude to the crew. Crew member handled him well. Was worried about him throwing up on me. Rest of flight was good."
Contras: "Atrasou muito"
Prós: "Pontual. Pessoal educado e alegre."
Prós: "Melhor pouso que já tive."
Prós: "Emergency seats with space to stretch the legs."
Contras: "Only one hand luggage"
Contras: "Nem uma água de cortesia."
Prós: "The staff was great."
Contras: "Nothing. All good."
Contras: "Sem servico gratuido de alimentaca"
Contras: "No vegan option in food Flight delayed as usual for Easyjet"
Prós: "Plane was comfortable and not too full."
Contras: "Flight left a app it late. Verbal announcements in the boarding area were very difficult to hear. They need to upgrade the PA system in Bordeaux."
Prós: "Good airplane and very welcoming crew, food options are also good."
Contras: "The seats are va little uncomfortable but nothing that affects the flight."
Contras: "We were charged 47 euro for checking in bag"
Contras: "Suitcase damaged"
Contras: "Devter um atraso superior a 1:30"
Contras: "Just not good enough for business travel. Stick to ahipping holiday makers who have a bit more flexibility on schedules!!"
Prós: "Check in was super friendly and efficient. Cabin crew also great."
Contras: "Seats and leg room v small. But overall great."
We had a 4 hour delay and wizz Air provided no help or information at the airport.
Eu não consegui fazer o check in
When I arrived at the airport they left me to stand by. Did I ask why? They informed me that the fly was oversold. Finally, when they finished the boarding process, they confirmed, that they gave me the boarding to go to Milan. I arrived at the airport two hours in advance and the flight was delayed.
O QUE NÃO GOSTEI FOI DO CHECK-IN A TER DE SER FEITO NO AEROPORTO
Cumprir horários. Controlar o uso de máscara pelos passageiros
I voli sono sempre in ritardo.
Too many hours of delay ( 4)
The one thing I must say is that the flight wasn't full at all, and in this case, I'm really unsure why they wouldn't sit people farther from each other.
Contras: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Prós: "Good flight, easy check-in, direct 4 hour flight"
Contras: "Seat not inclining."
Prós: "Nothing. Horrible experience overall, but what you pay is what you get."
Contras: "Pretty much everything..."
Contras: "boarding process felt like herding"
Prós: "One of the very rare on-time, efficient and smooth flights with Wizzair. Check-in was fairly quick and incident-free, despite some of the other passengers reporting problems with the procedures and the staff. Boarding was quick and the flight actually arrived 10 minutes earlier than scheduled."
Contras: "As usual, the cabin crew is adequately polite, but not overly friendly, the food & beverage range is mediocre and overpriced at best and the entertainment is virtually non-existent."
Prós: "Tina voo marcado para as 12:30 e o voo foi alterado para as 8:30 sem sem aviso prévio. Tinha carro alugado, tinha um cliente ainda para visitar e tive de alterar tudo. Inadmissível!!! Momondo nunca mais e vai ser a opinião que vou passar no meu circulo de amigos. Muito mau!"
Prós: "I liked that we were not late and that the late coming priority guests were told to pay attention next time. Take off and landing were both nice."
Contras: "Boarding was a little slow and we were somewhat late."
Contras: "Better organization on the boarding process, i.e. separate lines for priority and normal."
Contras: "Space between the seats."
Contras: "It was hot and stuffy and dirty"
Contras: "alertar sobre compras de bagagem e nao ser tomado em conta a compra ja feta antecipadamente, tendo que pagar 3 x mais e nao poder usar a bagagem adicional que ja usei absurdo! Um roubo, se puder nunca mais, pior em nenhum lugar isto foi informado que se comprava 15 kg de bagagem nao pode ser usado"
Prós: "Good airport . Punctual flight ."
Prós: "Kind stevards clean plane no delay"
Contras: "More comfortable seats but this is low cost company :)"
Contras: "1h 45 minutes waiting for luggages in Bucharest Otopeni. Still not delivered."
Prós: "Tripulação simpática. Voo a horas e aterragem suave."
Contras: "So hot the flight. Seemed like a sauna."
Prós: "The crew was very friendly and helpful."
Contras: "The boarding process took far too long. We were standing at the gate for what seemed like an hour. I'm not sure exactly why we were delayed in boarding the plane. There was no explanation."
Prós: "On time departure"
Contras: "We arrived at the airport 2.5 hours earlier than departure as suggested. They opened check in for Naples on the boards but the agents would not let anyone for Naples check in/bag drop. Once allowed it was chaos in the line. Once we got through security our flight posted as “boarding”. We got there in time but the unnecessary rush was uncomfortable and chaotic."
Contras: "Distância entre bancos curta, com pouco espaço para as pernas."
Contras: "Did not fly. They wanted $100 to check my bag. I flew another airline."
Prós: "The air hosts and hostesses were very polite and courteous."
Contras: "The flight was delayed by an hour which meant we missed a connecting bus journey. The space in the seat is very limited and cramped, I was very uncomfortable in the chair with my knees pushed into the back of the seat in front. I am 6ft 1in which is tall but not that tall. Anyone taller might not be able to get into the seat at all. There was a problem with the website so we couldn't check in online and we had tried to change our flight a few days earlier but the website again didn't work, we tried to call a call centre whose number was on there, didn't work."
Contras: "I went up to the check in desk 4 hours prior check since this was a connecting flight.I asked the employee when can I check in,she told me 1 and a half hour prior boarding,when I walked back the same person told me I have to pay 35 euros for not checking in online.I told her that I have been flying for about 20 years but I have never been charged for checking in at the airport and I also told her she should have told me when I asked her hours before.She just ignored me and gave me a shitty attitude at the Frankfurt airport.I was expecting a professional costumer service,like that I'm being used to by other airlines,but it was a total disappointment."
Prós: "No delays"
Contras: "Paid for priority and was put on the same bus as everyone else and because I entered first the bus I was last to exit making paying for priority completely useless."
Prós: "The price"
Contras: "The check in was not opened on time The bordibg was not possible on time"
Prós: "Staff was nice and felt bad for their company’s policy."
Contras: "I was charged $45 US dollars to print my boarding pass!!! I’m used to only being able to check in 24 hours before my flight. I found out that I cannot print my boarding pass within 48 hours of my flight. I was monitarily RAPED and will be disputing these charges! Boo on you Wizz Air....aka f*ckwads."
Prós: "O voo foi quase pontual. Normal para voo low cost."
Contras: "Embarque caótico, falta de avisos e inglês péssimo da tripulação"
Contras: "I didn't check in, in advance as when logging on to the airline I needed a code. I didn't have the code as I was searching emails for the booking agent and airline when it was (as I later discovered) sent by another name. This resulted in £30 to check in going out and 40 euros back. Desk staff were unhelpful bordering on rude (the cabin staff were fine in that respect. I wasn't the only one at least 20 people queuing on the return with the same issue. Additionally on the delay out they advised food could be brought at the rear of the plane then inflight ran out so some people ate twice while by the time I got to my hotel they had stopped serving food and I had not eaten in the airport sorting out the boarding passes."
Contras: "Flight was delayed by 45 mins, and on board there was no water in the bathroom basins. This was known by staff, but they didn’t warn me as I went in, so I didn’t find out until I had already put soap in my hands"
Prós: "So many crying children"
Contras: "Very long queues at boating in Charleroi airport"
Prós: "Absolutely nothing"
Contras: "I asked upon check in 2 times about my backpack, the representative said its ok 100% to take it on board. At the gate they suddenly say i need to pay now , left me no choice but to pay 60(!) poumd from a small bag!!! The gate representative, Rose is her name, seemed like just a sales person, she didnt even care what i said, and said “ its your fault and tour responsibility “. “Please pay or you wont be able to board” she said. Yes, like a bully, demanded for money, or else.... Worst service i had ever experienced in my 16 years of traveling."
Prós: "Comfortable seats. I chose premium price so no issues at check-in. Staff was fantastic! This was my first WIZZ Air flight. It will not be my last!"
Contras: "Boarding did not provide order as everyone crowded to the front. Needs better lines."
Contras: "Priority: advantage only on call. Afterwards no adantage afterwardsroom for hand luggage"
Contras: "Don't forget to print a damn boarding pass. Cost me 100$ at the airport just for that... What a rip off. First time traveling to Europe so, I guess that's a part of the learning curve."
Contras: "When I went to check in an hour before my flight, Wizz charged me and many other passengers an unexpected 40 euro fee. They claimed the fee was for checking in in person---and then they also claimed it was too late to check in online. There is no information in my flight confirmation from Flightnetwork.com, which i purchased on kayak, indiciating that such a fee would be charged. Many other passengers had the same experience."
Contras: "Terrible service and the fact that you can't check in st the airport without paying is absurd. Absolutely terrible. Implant policy"
Contras: "Everything. Worst service I have ever seen on a flight."
Prós: "Arrived only slightly delayed"
Contras: "They made my boyfriend pay 35 gbp for a case 5 cams longer than their stipulation. Yet, lots of other passengers didn't have to pay. Sheer discrimination. Crew is unfriendly and refused to help me place my bag in over head locker. Really poor professional s"
Contras: "The whole process of wizz Airlines is terrible. No customer service at the airport to hidden fees to airport 3rd party contractors who don't care at checkin Do yourself a favor just book a major carrier of your choice instead of saving 100& on weak I mean wizz Airlines. It will make Budapest a more enjoyable time before you touchdown."
Foi obrigado a pagar 40€ por cada bagagem de mão. A Vueling é a única companhia que faz pagar esta bagagem
Vueling has gotten much better with their boarding process and punctuality. I used to dread flying with Vueling, but something changed. Both legs of the flights were excellent.
The food I wanted to order was not available
Efficient boarding and check in Good comfortable plane Only issue was emails asking me to get Spanish QR Covid code. That was simple but whatever I uploaded to Vueling they told me they could not validate. As a result I had to do an airport check in They need clearer communication
A entregar das maletas (equipajes) demorou 1 hora.
By far one of the worst airlines I’ve ever had to deal with. Customer service is very poor. Stay clear of any airline you cannot get a hold of a real person to help with your problem.
Prós: "O assento nem por isso"
Contras: "Não tenho ainda uma ideia formada."
Contras: "Obrigaram eu e minha filha a pagar o despacho de duas malas de mão, tive que pagar 140 euros, que não tinha programado em gastar e ainda extraviaram uma dessas malas. Estamos indo para o hotel sem uma das malas."
Contras: "Aterrou com 1 hora de atrasado, excesso de bagagens de cabine, uma comissária de bordo mal educada."
Prós: "Atendimento no checkin com qualidade de informação"
Contras: "Os últimos assentos sem janelas são horríveis!"
Prós: "The crew was nice."
Contras: "The flight was delayed."
Contras: "The departure could have been on time."
Prós: "Kayak never sent me a confirmation of the purchase kd the tickets. We arrived at the airport (family of 7, with 3 kids) and the reservation was non-existing. We were not able to board the flight and had to buy another ticket at a much more expensive price in addition to losing an entire day in paris"
Contras: "Kayak never sent me a confirmation of the purchase kd the tickets. We arrived at the airport (family of 7, with 3 kids) and the reservation was non-existing. We were not able to board the flight and had to buy another ticket at a much more expensive price in addition to losing an entire day in paris"
Prós: "Quick flight - friendly staff"
Contras: "I missed my flight and Vueling was not helpful"
Prós: "The crew, welcoming, timing"
Contras: "There was nothing about the trip to like. I still have not made it to Agadir. The flight in Denver was delayed two hours, causing my family to miss all connections. This I turn required me to fork out $1000 additional to make it to my final destination."
Prós: "Crew was very professional and styled with poise."
Contras: "Seat recline"
Prós: "Bancos espaçosos e confortáveis"
Contras: "Tempo de espera para a entrada no avião. Voo atrasado. Muito pouco entretenimento"
Prós: "It was a very efficient flight. On time"
Contras: "It was raining when we boarded the plane and some people were stuck outside for a little bit."
Prós: "The crew is great"
Contras: "The seats doesn’t move forward nor backwards"
Contras: "my luggage tags didn't print and wasn't offer in the online kiosk."
Prós: "Crew was nice and friendly"
Contras: "Horrendous experience from checking to the airport. Be aware when trying to check in online, not only posible if you don’t pay a fee to choose seats. Therefore you are unable to check in until the last minute, and as they overbook the flight, if you don’t pay, You risk not get into the plane."
Contras: "Na escala no aeroporto de Oslo tivemos de sair porque as máquinas para check in automático só permitem fazer o check in de algumas companhias."
Prós: "The seat comfort was acceptable. this is what you get for what you pay."
Contras: "no comments"
Contras: "Atraso de mais de 1h. Demora no desembarque de ônibus."
Contras: "Por primeira experiência com a companhia gostei bastante do preço e atendimento . O serviço de bordo não está incluso na viagem e não houve nenhum tipo de entretenimento."
Prós: "The crew was fast, but grumpy."
Contras: "Vueling delays flights."
Prós: "The food was great"
Contras: "I have not gotten my baggage for my flight I have been here 3 days after I landed"
Contras: "Most Vueling flight that I take are delayed"
Prós: "Fast trip"
Contras: "No internet"
Contras: "We had to wait for someone... Couldn't leave with out them. Departed an hour late."
Prós: "You need to add an N/A option, we didn't eat anything"
Contras: "Could not board at 1 PM to Amsterdam from Lisbon as plane was seriously overbooked. Had to go around the airport to get my own luggage and to get new tickets issues to Barcelone that night and then a flight the next day to my destination in Amsterdam. I lost 20 hours, much of that time to get my flight and luggage rerouted. No Vueling représentative at Lisbon airport! Compensation is not easily obtained through website as advertised. Worse experience in 60 years of flying 10,000 miles a year."
Contras: "Arrasou muito, quase 2 hrs"
Prós: "we reached our destination alive"
Contras: "We sat on the aircraft on the tarmac for two hours, no explanation. Food and drink were served 20 mins before landing, some people didn’t get a chance to have a drink. Staff were disorganised confused and rude. My debit card was handed to another passenger because the steward had no idea what he was doing. Beyond awful!"
Prós: "The flight space"
Contras: "No entertainment which make the trip so boring"
Prós: "Crew and Flight attendants were helpful, responsive and cheerful before, during and after the flight."
Contras: "I was not able to check into the flight online as the Kayak link sent me to an unknown page. It was not an Iberia flight but was operated by Veuling airlines, however was still unable to check in by going directly to the Veuling website. If you're not going to be allowed to check in online, that is one, thing, but it isn't great to be given a link that doesn't work and then be nervous that you are not going to get on your flight. The boarding process should be changed as it is a free for all and people are waiting in line on the jetway, when really they are waiting for the buses. I believe the plane was at Terminal 2, so we had to switch terminals via bus. Just seemed as though there should be a better process for boarding than lining up down the middle of the terminal or manage the process differently as we were boarding buses."
Contras: "no food no drink all 2 flights"
Contras: "The flight was 2h delay and they didn’t give any information."
Contras: "Referral to Vuelungs site by BA for check in. Slow and difficult process to retrieve boarding pass."
Contras: "I can't even begin to describe the horrendous experience..."
Prós: "Well organized boarding."
Contras: "No space between rows, tiny seats. Even on a short flight the very limited space was exceedingly uncomfortable"
Prós: "I was super tired and fell sound asleep before we even took off. When I woke up they were providing beverage service and the attendant was so sweet and quietly asked if I felt okay. I found that to be so sweet and like they were genuinely concerned."