Swiss shouldn't operate another second until they have their customer service figured out. You can't reach anyone at the company. 0 accommodations for you in case you need to make changes.
Crew could have been more friendly…little-to no smiles…seemed like all business and get the flight over with. Baggage service at Lisbon airport was terrible, between waiting for a discharge belt # to be assigned, waiting for luggage to be loaded onto conveyor belt. All in all waited over an hour for our one suitcase….
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Prós: "The crew was very nice and positive. The seats surprisingly reclined quite a bit. The dinner was actually good."
Contras: "The offer of wine. The wifi options."
Prós: "Nice folks"
Contras: "Economy is not very comfortable and still expensive. Espescially when the person in front lowers their seat."
Prós: "vegan sweeties for the kids, so nice as my daughter usually has to say no. Also swiss chocolate - so good! Our veggie meals booked hadn't gone through on the system but we were found some they had anyway - wasn't very nice though."
Prós: "Nice and attentive crew Big a330 plane with great business class"
Contras: "After showing passport to get boarding pass, had to line up to show passport again to get boarding pass stamped at gate-no instructions, just a line.. Why!? Poor communication."
Prós: "Best food I've ever had on an airline! Great flight. Not too full."
Contras: "Arm rests didn't lift all the way up on the plane."
Prós: "Food/ staff/access to TV/movies etc!"
Prós: "Really good flight. Clean,on time, efficient. Early arrival even"
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Contras: "Crew was rude and slow"
Prós: "Responsive excellent crew."
Contras: "Long waits to get to the bathroom. Plane dated."
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "Flight attendants were very understanding."
Contras: "I requested a basinet for my infant daughter and I paid a total of $98.93 extra, but on the plane they told me they didn't know anything about that and they didn't have any basinet. I called Swiss as soon as I landed, and I've told my request was sent but it was never confirmed. They also told me they will send me an email when the basinet for the return flight is confirmed. At this point, I'm not even sure what I paid the $98.93 for."
Contras: "Seats are too cramped for an international flight."
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Prós: "Good, in-flight entertainment"
Contras: "There must be a way for crew to intervene and help parents with screaming infants or disruptive children. The flight noise/comfort was miserable"
Prós: "Service and Aircraft B777"
Prós: "Customer service excellent even though I was in the economic class they made me feel first class!"
Prós: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Contras: "I travel a least 5 times a year and Kayak is always my option."
Contras: "2 hours delay!"
Prós: "Missed this flight because the first one was late"
Contras: "The seats were uncomfortable, smaller aircraft"
Prós: "Meals were excellent and filling! Crew was conscientious and responsive. Plane was very clean. Very impressed and would fly with SWISS again over any other airline."
Contras: "My seat didn’t recline properly, and it wasn’t fixable, so it felt a little claustrophobic with the person in front of me fully reclined the whole flight."
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Prós: "Even though the flight was very short, the team moved quickly through the cabin ensuring everybody had a drink and a snack. They looked quite concerned when I turned down the pretzel sandwich, so I accepted and found it quite good! Also, team made sure my parent with reduced-mobility had a good boarding and transfer experience."
Contras: "As always, seats are narrow. And the "neighbors" were normal-sized. The usual struggle for elbow "air-space" occurred."
Prós: "The flight was delayed from Newark to Zurich but they were able to rearrange my connecting flight before landing. The Swiss staff were very courteous and amicable. The food was also tasty."
Prós: "Food was actually really good."
Contras: "Please let families with small children board early. This is the first flight I remember where I and other families with small children had to board with everyone else, and it's stressful for all involved."
Prós: "2 seats on outside sections not 3, so you can sit together as a couple and not have a random stranger in seat 3."
Contras: "Leg room is on the tighter side!"
Contras: "no light over my seat and I reported it before the plane took off. the plane was old, the entertainment system not as expected - really poor"
Prós: "Relaxing and graceful service Pleasant flight attendants the crew greeting you as you embark as well as when DS in barking restrooms clean floors clean The flight was very enjoyable this was my second time flying with Swiss air and it was just as enjoyable cannot put in any complaints I give you five stars No complaints it was excellently although it was a short flight from Budapest to Zürich but it was good and the flight from Zürich to JFK New York was excellent my first name is Ibolya"
Contras: "No complaints it was excellent"
Prós: "It's swiss. everything works. always."
Contras: "i didn't like leaving switzerland. but stockholm isn't so bad. gate agent can be a bit more careful when letting pre-boards on - too many people flying to scandinavia do not seem to respect boarding priority."
Prós: "Swiss is already a great company and yesterday it just got better : I got upgraded on business class between Geneva and New York and it was a very nice treat, the service was perfect, the food excellent, the seat was very comfortable. Thank you SWISS !"
Contras: "O voo atrasou mais de uma hora, sem nenhuma justificativa"
Prós: "The flight was good. The flight attendants appeared to be a little cold and hard. The check in process was not so good. Seat selection was not smooth."
Contras: "I didn't have any major malfunctions"
Contras: "We did not receive the baby pram after landing. Needed to pick it up at the baggage claim."
Contras: "Lack of screen for watching movies."
Prós: "Best flight crew experience ever"
Prós: "Friendly crew, decent meal, and above-average entertainment systems"
Contras: "Confusing boarding process, outdated and worn seats and technology, unable to select seats when booked as a United codeshare."
Contras: "in NY they would not give me a seat/ boarding pass for this flight - they said i had to get one only in zurich. by the time they gave me one in zurich - it was a middle seat and there were no other seats available. i was totally squished in between 2 men [ i am a female] and the seats were sooo small and there was absolutely no room. i was totally uncomfortable and had to sit like this for 4 hours... i did not like this AT ALL"
Era um voo da TAP e acabamos por vir num avião da Companhia Highfly, com 1 hora de atraso. Num voo de 4 horas deram uma caixinha com uma sandes (uma fatia de queijo e de fiambre metido em 3 fatias de pão bimbo...) e uma fatia de salame de chocolate. Não tivemos nem café ou chá... muito fraquinho..
a comida estava gostosa, diferente do que vinha sendo...
perderam uma bagagem com todos os meus pertences dentro, paguei um absurdo por uma bagagem de mão de 10kg
Atraso de ~1 hora. Falta de informação sobre o atraso.
They cancelled our tickets after missing the Porto to Lisbon leg. We had car troubles and called emailed and messaged. We were boarding after customs, Covid testing and baggage. We spent 6 hours at the airport just to have to buy full fare replacement tickets.
Há café, água ou sumo de laranja
No mínimo uma garrafa de água.
Não gostei muito do tratamento recebido pela tripulação. Os achei sem paciência, pouco atenciosos… esperava muito mais. Exemplo: chamei para pedir uma água e não vi que tinha outra garrafinha ali ao meu lado. O rapaz me mostrou, sem paciência e foi logo saindo, sem perguntar se ainda assim eu gostaria que ele trouxesse mais (poderia ser o caso). Depois chamei novamente para pedir snacks e a moça logo me interrompeu dizendo que já iam servir a comida e se retirou… sem perguntar de ainda assim eu queria que trouxessem o snack. Deveria ficar a meu critério, não? Todas as vezes que uma das tripulantes passava ela embarrava no meu cobertor e poltrona, me acordando (sendo que havia espaço suficiente). E o que mais me incomodou: todas as vezes que passavam por mim, mexiam na televisão e colocavam na posição padrão, tirando da posição que eu estava assistindo. Sem pe perguntar antes e não era nem decolagem nem pouso, mas no meio do vôo.
O que eu mais gostei foi do atendimento da equipe de bordo. Poderia melhorar a limpeza dos banheiros durante o voo.
Hablaron de la posibilidad de reembolso de dinero y lo que reembolsaron fueron solo 41 dólares de los 147 que costaron los dos tiquetes. Un robo total.
Informação mais clara sobre testes necessários
Fiquei profundamente irritado por me enviarem a minha mala para o porão e depois no avião vi varias iguais e algumas ainda maiores.
O voo foi mudado, incluindo o aeroporto de partida (de Gatwick para Heathrow), não indicando qualquer motivo para tal. Inclusivamente escolhemos aquele voo para não ter de trocar de aeroporto, pagando uma tarifa maior. Concluindo, tivemos de arranjar maneira de ir para outro aeroporto no meio de uma greve de transportes. Entre comboios atrasados e metros fechados, a última opção (depois de já termos gasto 50 libras) foi apanhar um táxi no meio de um engarrafamento. Gastámos perto de 80€ devido à troca de aeroporto. Péssima experiência!
Ckin and bording were great! Top team in Porto.
Prós: "The crew was attentive but only on the basic standard service."
Contras: "I truly love that there are very few travelers. Also, I went through a lot getting to have done a covid test in order to travel, no one asked for it! Also when filling the custom forms they could have been and explain that one paper form was enough for a whole family"
Prós: "Great customer service!"
Contras: "Easy checkin, friendly staff, nice quick flight"
Contras: "Informação e não mentir"
Prós: "The crew was super nice. Everything went smoothly."
Contras: "My gluten free meal had a carrot cake... the first ingredient was Wheat! If you have any type of allergy do not trust their food!"
Prós: "Nice crew."
Contras: "We were waiting for a long time in the bus from the airport to the aircraft. Once we got to the plane, we were waiting inside the bus again."
Prós: "O atendimento da tripulação e o conforto do nosso assento"
Contras: "Oferecer o início do embarque às prioridades por lei e não à categoria premium."
Prós: "Correct timetabling and on time schedule Decent crew with high standard service wish you more success and further upgrade in your status to be as you deserve one of the best airline globally..!"
Contras: "Correct timetabling and on time schedule Decent crew with high standard service wish you more success and further upgrade in your status to be as you deserve one of the best airline globally..!"
Prós: "Voo confortável e bom entretenimento"
Contras: "Tirando um brasileiro que era comissário no voo, a equipe é muito mal humorada. Mesmo para o padrão de europeu."
Contras: "O voo foi cancelado por atraso. Fui encaminhado à Madri direto de Lisboa com um atraso de quase 2 horas"
Contras: "They turned the air conditioner to a higher temp to accommodate a few complaints and the rest of us suffered. First and cabin crew had it at a refreshing temp . For the last 20 minutes of the flight they turned it down again. To late"
Prós: "The crew was good. The plane was clean. The snacks provided were good."
Contras: "The flight was delayed so that could improve. There were no entertainment options. It was a short flight but at least they should have a audio channel or something."
Prós: "Flight didn’t happen"
Contras: "Transfer to other airline was abysmal"
Prós: "The crew was really good and attentive"
Contras: "The boarding was a little chaotic"
Prós: "Nada de extraordinário para elogiar."
Contras: "O voo partiu com mais de 1 hora e meia de atraso e o serviço de bordo poderia ser melhor. Tive fome durante o voo. E os comissários de bordo poderiam ser mais gentis."
Prós: "A comida era boa"
Contras: "Atraso de uma hora, assentos do mais desconfortavel que existe"
Prós: "Great crew and good seat with enough space."
Contras: "Overall is fine !!!"
Contras: "Not over selling the flight and making passengers stay over night. I would have loved to be home as planned"
Prós: "A tela era grande e com touch bom"
Contras: "Banheiro. Estava com a trava quebrada e sem água de torneira."
Prós: "On time flight, good service"
Contras: "Long wait for deposit luggage . Food could be much better."
Contras: "Assento muito apertado"
Contras: "Assento mais apertado do que eu já usei em outra cias para voos longos"
Contras: "O embarque como sempre muito desorganizado e o entretenimento péssimo"
Prós: "Tudo 100%"
Contras: "Tudo 100%"
Prós: "Com pouca ou nenhuma opção de voo direto para Portugal, a TAP fica como a opção de quem quer um pouco de decência nesse percurso."
Contras: "O atendimento é bastante impessoal, e eu, como sou muito tímido, tenho receio de pedir um copo de água e ser negado. A utilização dos banheiros após as primeiras quatro horas de voo fica impossível"
Prós: "A limpeza da aeronave"
Contras: "A comida é pouca, muito pouca."
Prós: "Would appreciate a voucher for how bad the Flight was. Seriously UAL is using a plane last built in 2004? UAL only cares about taking people’s money not a wonderful flying experience!!!"
Prós: "seat comfortable, crew , quietly professional"
Contras: "larger leg room"
Contras: "Pouca experiência da tripulação"
Contras: "O katering tem de ser melhorado, não se justifica pagar 1180 euros ida e volta e comer uma Sandwich básica!"
Contras: "Avião velho Tela para filmes pequena e sem nitidez"
Contras: "Food timing, displays for video tiny and no selection possivble."
Horrendous airline. Never flying with these people again.
Flight was late with no explanation or apology. Boarding took well over an hour. Plane was comfy, which was the only positive.
Estava um calor absurdo dentro do avião.
Quando existir atrasos nos voos e os passageiros já estão dentro do avião, não deveriam dar so agua os passageiros deveriam dar alguma coisa que possamos comer enquanto esperam
It was a mess to get through passport control. Airline personnel could have said something at check in. But the screw up was mostly on the airport’s poor organization
Tivemos um atraso de mais de uma hora. É inaceitável tendo em conta que era o voo inaugural da rota para Porto Santo.
Nos últimos tempo tenho viajado na companhia easyjet, tem sido uma ótima escolha para os meus destinos !
Crew was very minimal at the Airport and there was unexplained delay in boarding. The airport layout itself and the boarding gate process were very bad. No prority boarding took place. We waited for almost two hours stood at the boarding gate before walking to the plane. The staff were ok but robotic. Took a long time to clear our rubbish. There were no sandwiches available. Few passengers didn't bother with their masks and the crew said nothing. Then at Luton it took us a good while to et from the plane to our gate as the plane was parked far away.
Algum entretenimento (televisão, música…)
Cumprimento dos horários.
Apostar na easyjet é a melhor solução
Fiz a compra pela Kaiak mas no momento da viajem a companhia aérea não encontrou minha reserva, e eu perdi meu voo
Contras: "From terminal to terminal... the worst airlines and experience. Flight delayed, crew unprofessional and boarding horrible."
Prós: "Competent crew"
Contras: "Very late"
Contras: "Flight was delayed ridiculously and were not informed of what time it was delayed to until shortly before departure. Been told due to fog but other flights were leaving in the meantime!"
Prós: "Crew was friendly"
Contras: "For budget airline they did pretty good"
Prós: "Cumprimento dos horários. Antecipação da hora de chegada."
Contras: "Voo com alguma turbulência. Só deram o aviso uns 10 minutos após ter começado."
Prós: "O assento é confortável para uma empresa de lowcost"
Contras: "O embarque e o desembarque."
Prós: "The flight was short"
Contras: "My seat was sagging in from use. And some men were standing in the aisle, talking loudly and laughing while I was trying to nap. The staff did nothing about it."
Prós: "Very little to like flying like this"
Contras: "This is a cut rate airline and if that is what you want and nothing else available this is your flight"
Contras: "It is worth the price we paid for our round trip tickets. We were scrunched in, there are no frills. There is no food unless you want to buy it. Like I said, no frills, but worth the cheap ticket."
Prós: "The seats were comfortable, despite the fact that they didn't recline."
Contras: "We waited in cues repeatedly waiting to board. The check in crew kept separating people into different lines (unknown reasons). We were not told that the plane was late until after departure time. (by then, we had figured it out)."
Contras: "The crew could have shown up on time."
Contras: "O voo atrasou 1 hora."
Contras: "Espaço entre cadeiras e atraso no voo. Bagagem demorou muitotemoi a chegar"
Contras: "Espaço entre cadeiras"
Contras: "atraso de 2h no voo, sem nenhuma indicação por parte dos assistentes de terra. serviço pós venda terrivel, sempre a desresponsabilizar de todos e quaisquer factos. nao volto a contratar serviços a esta companhia."
Contras: "Receberem a minha bagagem de mão na porta do avião"
Contras: "O espaço entre as poltronas é pequeno demais."
Prós: "Voo confortável tripulação simpática, aterragem muito suave"
Prós: "Crew was nice"
Contras: "Less line to check in"
Prós: "Crew were polite"
Contras: "Take off was over an hours dinner a half l late"
Prós: "A simpatia da tripulação."
Contras: "Estar a espera mais de uma hora para sair de Paris."
Contras: "O tempo de embarque, ou seja, depois de passar a porta de embarque, muito tempo à espera para entrar no aviao"
Prós: "Four hours of delay."
Prós: "Avião limpo e confortável"
Prós: "Voo de Londres à Paris bastante tranquilo e rápido."
Contras: "Poltronas não reclinam, mas tem um bom espaço para as pernas"
Contras: "More legroom than expected. Large fees for checked bags in my opinion."
Contras: "Assento desconfortavel para dormir."
Contras: "We were delayed an hour which would not have been so bad on a daytime flight but meant we did not arrive home until 3.30am"
Contras: "They overbooked our flight, sold our tickets and we didn’t get on standby. We had to wait in the airport for 8 hours for another flight because of this."
Prós: "Absolutely nothing."
Contras: "Our flight was 3 hours delayed, we had to throw away our backpacks because the the crew said we could not bring them on. They said throw them away or you have to stay in Portugal and can’t go to Madrid. We missed our connecting flight. Worst flying experience I’ve ever had! No one was apologetic."
Contras: "Foi tudo muito bom. Sem problemas"
Contras: "Atrasou muito"
I missed my flight on Wednesday at 6 and was told I just lost my money and that I would have to purchase new tickets without getting a credit. So, I spent another $800 for the next day to fly out at 6am and when we got there, they split my family up due to overbooking. They did not offer any help with food or anything. When asked if I wanted to just get my money back, I said yes and then was told that it was not an option and would have to wait 10 hours to fly out on next flight. Over all this was the worst flight experience ever.
Foi obrigado a pagar 40€ por cada bagagem de mão. A Vueling é a única companhia que faz pagar esta bagagem
Boarding was perfect, but Ensure a wide variety of food onboard, items we requested from the menu was not available. 😢 also ask passengers to remain seated while disembarking - it is so much more organised to disembark by rows etc rather than leaving passengers standing in the aisles
Vueling has gotten much better with their boarding process and punctuality. I used to dread flying with Vueling, but something changed. Both legs of the flights were excellent.
The food I wanted to order was not available
Efficient boarding and check in Good comfortable plane Only issue was emails asking me to get Spanish QR Covid code. That was simple but whatever I uploaded to Vueling they told me they could not validate. As a result I had to do an airport check in They need clearer communication
A entregar das maletas (equipajes) demorou 1 hora.
Prós: "O assento nem por isso"
Contras: "Não tenho ainda uma ideia formada."
Contras: "Obrigaram eu e minha filha a pagar o despacho de duas malas de mão, tive que pagar 140 euros, que não tinha programado em gastar e ainda extraviaram uma dessas malas. Estamos indo para o hotel sem uma das malas."
Contras: "Aterrou com 1 hora de atrasado, excesso de bagagens de cabine, uma comissária de bordo mal educada."
Prós: "Atendimento no checkin com qualidade de informação"
Contras: "Os últimos assentos sem janelas são horríveis!"
Prós: "The crew was nice."
Contras: "The flight was delayed."
Prós: "Seats comfy plenty of room"
Contras: "The delay which was no fault of Vueling"
Prós: "Kayak never sent me a confirmation of the purchase kd the tickets. We arrived at the airport (family of 7, with 3 kids) and the reservation was non-existing. We were not able to board the flight and had to buy another ticket at a much more expensive price in addition to losing an entire day in paris"
Contras: "Kayak never sent me a confirmation of the purchase kd the tickets. We arrived at the airport (family of 7, with 3 kids) and the reservation was non-existing. We were not able to board the flight and had to buy another ticket at a much more expensive price in addition to losing an entire day in paris"
Contras: "Hot boarding that was longer than the actual flight."
Prós: "Quick flight - friendly staff"
Prós: "Quick flight"
Contras: "Had to exist and renter via departure and go through security again because there was no direct transfer, it was horrible having to go through security again."
Prós: "Flight was delayed. And the departure time kept changing. To the point that we had to run for the flight"
Prós: "Crew was very professional and styled with poise."
Contras: "Seat recline"
Prós: "Bancos espaçosos e confortáveis"
Contras: "Tempo de espera para a entrada no avião. Voo atrasado. Muito pouco entretenimento"
Contras: "Na escala no aeroporto de Oslo tivemos de sair porque as máquinas para check in automático só permitem fazer o check in de algumas companhias."
Prós: "Nice staff on board."
Contras: ""I had to call" to add my OneWold frequent flyer number. Cleanliness could be improved. Information in Catalan, as we were flying to Catalonia."
Prós: "Crew was nice. Seat was comfortable."
Contras: "Would be great if the food would have been free."
Contras: "Atraso de mais de 1h. Demora no desembarque de ônibus."
Contras: "Por primeira experiência com a companhia gostei bastante do preço e atendimento . O serviço de bordo não está incluso na viagem e não houve nenhum tipo de entretenimento."
Prós: "The crew was fast, but grumpy."
Contras: "Vueling delays flights."
Prós: "Boarding was good, crew was great. Seats were comfortable. I dropped my cell phone on the plane when I left and the stewardess held it for me. Absolutely saved my night and I’m so grateful to her. All my information about my apartment were on it. I’m not sure what I would have done had it been lost."
Contras: "The coffee wasn’t free."
Contras: "Most Vueling flight that I take are delayed"
Prós: "Everything is good"
Prós: "The airline was terrific, despite being delayed we really did board and arrive at our destination in quite good time. The Italian stewardesses were absolutely charming and offered their services extensively."
Contras: "Loved that me and my travel conpanion go to sit beside one another, and somehow we’re at the very front of the plane together in seats 1B & 1C Prime location. Overall had a very pleasant experience with Vueling 10/10 would fly with again."
Prós: "You need to add an N/A option, we didn't eat anything"
Prós: "Crew good"
Contras: "Booked extra legroom didn't get it."
Prós: "Everything except luggage handling."
Contras: "New luggage came off plane in pieces."
Prós: "When check-in online I was given 1st row seats, as a result I was treated as an excellence customer. Great service."
Contras: "Delayed again to depart, and over 30 minutes to show reclaim belt to get the luggage"
Prós: "When check-in online I was given 1st row seats, as a result I was treated as an excellence customer. Great service."
Contras: "Delayed flight that was a connection and nearly missed my next flight"
Contras: "Could not board at 1 PM to Amsterdam from Lisbon as plane was seriously overbooked. Had to go around the airport to get my own luggage and to get new tickets issues to Barcelone that night and then a flight the next day to my destination in Amsterdam. I lost 20 hours, much of that time to get my flight and luggage rerouted. No Vueling représentative at Lisbon airport! Compensation is not easily obtained through website as advertised. Worse experience in 60 years of flying 10,000 miles a year."
Contras: "Plane boarded early. Then we sat for 45 minutes past our departure time while they did unspecified maintenance on the plane. Poorly organized and chaotic."
Contras: "Arrasou muito, quase 2 hrs"
Contras: "The flight that was suppose to leave at 3 pm only took off past 11:00 pm"
Prós: "Crew and Flight attendants were helpful, responsive and cheerful before, during and after the flight."
Contras: "I was not able to check into the flight online as the Kayak link sent me to an unknown page. It was not an Iberia flight but was operated by Veuling airlines, however was still unable to check in by going directly to the Veuling website. If you're not going to be allowed to check in online, that is one, thing, but it isn't great to be given a link that doesn't work and then be nervous that you are not going to get on your flight. The boarding process should be changed as it is a free for all and people are waiting in line on the jetway, when really they are waiting for the buses. I believe the plane was at Terminal 2, so we had to switch terminals via bus. Just seemed as though there should be a better process for boarding than lining up down the middle of the terminal or manage the process differently as we were boarding buses."
Contras: "no food no drink all 2 flights"
Contras: "The flight was 2h delay and they didn’t give any information."
O voo atrasou uma hora e não houve compensação pelo facto. Fizeram o embarque meia hora antes e ficamos em pé à espera em fila em cima uns dos outros A tripulação de bordo apenas se preocupa em vender Pedi para por por uma garrafa de plastico no inicio do voo, a assistente mandou me esperar e some recolheu a mesma no fim do vending todo As janelas estavam imundas Enfim, uma companhia a não utilizar novamente
Mais limpeza, higiene no avião
Pelos menos servirem uma água ou café
Comprei os bilhetes pelo site kiwi. Não entregaram os bilhetes pelo email. A ryanair criou dificuldades para emitir no aeroporto. As poltronas são muito apertadas. Sou alto. Foi um sofrimento a viagem. Ryanair nunca mais
Delay nearly 2 hours, they know what they doing ,because if it was 2h delay they have to pay us. But luckily 1h48 min lol. Disrespect with clients
Ter vindo sozinho num banco e perto da porta de saida
Had a drunk guy by my side trying to mess up with me
Ótima viagem pessoal simpático
Contras: "Correu bem, e na normalidade."
Contras: "A água poderia ser grátis."
Contras: "Correu tudo normalmente"
Prós: "Pontualidade e tripulação atenciosa"
Prós: "O voo em si. Foi seguro e rápido."
Contras: "O conforto dos bancos e a falta de espaço para as pernas, o facto de termos de pagar mais para levarmos uma mala de rodas pequena e para nos sentarmos ao lado do nosso companheiro de viagem."
Contras: "Supostamente só se pode levar uma única mala, presenciei pessoas sem prioritário e sem mala extra a embarcarem com dois volumes o que é injusto para quem se preocupou a controlar a bagagem incluindo a dificuldade que é não utilizar mala de senhora para além da bagagem."
Contras: "we were 4 person traveling together and all seats assigned were separeted, including 2 children"
Prós: "Nothing. Everything was very bad."
Contras: "Bad line to check in. Bad line to get in the plane. 1h15 waiting inside the plane with no answer about hour to take off. No are condition in the plane. Cabin crew with no attention. Late to get out the plane. Late to claim the luggage. And, after 30 years traveling, first time I have a bottle broken"
Prós: "De nada nunca mais viajo c essa empresa, cheguei c 3 horas de antecedência no aeroporto e me fizeram pagar uma taxa de 55 euros absurdo, na volta atrasou muito, pessoas maleducadas"
Contras: "Informações sobre o voo e faixas para checkin no balcão mais barata !"
Prós: "Simpatia da tripulação"
Contras: "Atraso de 1 hora"
Prós: "De tudo, tripulação Portuguesa super simpática"
Contras: "Tudo estava bem, sem reparos a fazer"
Contras: "Atraso uma hora"
Contras: "O atendimento poderia ser melhor, mais explicativo sobre as dificuldades do cliente que não entende do sistema e estar em hotel. Isso dificultou a comunicação. A atendente geral no posto de atendimento muito arrogante."
Contras: "O atraso do voo 45 minutos e a espera pelo autocarro para nos levar à saída do avião (10 min) !"
Contras: "Um voucher de lanche devido ao atraso de mais de 2 horas"
Prós: "Cheap flight"
Contras: "Less time in the boarding line and less interruptions to sell things."
Contras: "Priority line...."
Contras: "Nao poderem entrqr trlles mais pequenosque mtos sacos d viagens precoa ebgnadores fica uma viagem prevo TAP"
Prós: "Horário cumprido"
Contras: "Tripulação pouco simpática"
Contras: "Preis des Gepäck und das ich 40€ für 10kg zahlen musste"
Contras: "Perdi todas as minhas conexões"
Contras: "No food/ drink. Even water costs €3. It was EXTREMELY hot on the flight."
Contras: "O embarque é sempre muito ruim."
Prós: "Preço e facilidade busca"
Contras: "Tratamento no checkin e embarque. Só respeitam prioridades legais a quem paga a mais por isso"
Contras: "I got to the airport with plenty of time to make my 1:30pm flight. However the flight ended up being initially delayed for roughly 90 minutes according to the airport, while many passengers received notifications that it was closer to 2 and a half hours. When asked, the Ryanair deask said that they did not know anything and basically told us it was not their problem. We did not take off until after 5pm. However, it did not end there. Having never been told what the problem was, we finally boarded the plane and found that it was filthy. There were bread crumbs all over my seat and a candy bar wrapper underneath. I would have thought that with an extra 4 hours the plane could have at least been cleaned. Other than that, it was typical Ryanair, the seats do not recline, the staff is indifferent, and boarding was done via a bus to the tarmac."
Contras: "They charged us an additional 55 Euro per person for a boarding pass even when we have checked in on-line the night before."
Prós: "Da qualidade versus preço"
Contras: "Atrasou 15m, nada de especial"
Prós: "price time of flight"
Contras: "unable to choose your seat free expensive tea and coffee and others"
Prós: "The crew"
Contras: "Uncomfortable seats"
Contras: "Atraso de duas horas no voo. Cheguei em casa muito tarde."
Prós: "Gostei da experiência pois agora sei que não voarei mais com a companhia."
Contras: "Detestei o atraso de 1h20min, não gostei dos atendentes e nem da falta de profissionalismo. péssima empresa, não recomendo a ninguem. pouco espaço entre as poltronas, confusão e falta de respeito no embarque, sem contar que trocaram o portão de embarque 3 vezes e a região do portão 1 vez, de S para U, tudo isso de ultima hora e sem comunicação no alto falante do aeroporto."
Prós: "Chegamos ao aeroporto 2 horas e 15 minutos antes do vôo. Tentamos fazer o check-in mas ainda não estava aberto. Na hora que abriram, fomos para a fila. Na nossa vez disseram que teríamos que pagar para poder fazer o check in no aeroporto, um valor absurdo de quase 100 euros. Não disseram em nenhum momento isso por e-mail. Não fomos avisados. Ontem, recebi uma e-mail da Cia, apenas falando sobre o procedimento da bagagem e nada mais. Não vou arcar com esse prejuízo, porque eles não avisaram que o check in tinha que ser online obrigatoriamente ou teríamos que pagar."
Prós: "Boarding was straightforward"
Contras: "The flight was delayed by 1hour and 45 minutes. Luggage arrived after waiting more than 30 minutes at the carousel"
Prós: "Cabin crew - efficient, friendly and with a sense of humour."
Contras: "Having to buy Prority boarding to guarantee access to the overhead bins. Seats not that comfortable. Little legroom (i’m average height at best)."
Contras: "1- A comida parece a Comida servida nos Anos 70, muito básica com sabor Indústrial típico da Aviação. Tipo de comida que pelo aspecto e sabor nos faz sentir desconfortável e com náuseas. 2- Uma viagem transatlântica num Avião velho e desactualizado o barulho e a vibração do motor, principalmente junto a janela é tanto que não me permitiu dormir, mesmo sendo uma viagem de 7 horas (de Toronto, Canadá até Lisboa Portugal. 3- Inizisténcia de qualquer tipo de Entertenimento! Ausência total de monitores ou televisores não podendo assim assistir a nenhum tipo de programas ou filme., que agrava, principalmente quando se viaga com crianças."
Prós: "Do espaço entre as poltronas da frente! Apenas isso!"
Contras: "O voo atrasou uma hora!"
Contras: "Delays and no information given about gate change. A mess"
Prós: "My own boarding was went ok"
Contras: "What was the most annoying part of the whole experience was the fact that they were other passangers on there school trip. Yes they are just still kids, but from the very start of them boarding, thats when everything just went downhill. The kids was just screaming, shouting, and sprinting into there sits. Even after being told to quite and calm down, all them were still screaming and shouting at the top of there vioces throughtout and non-stop for the whole flight (even after landing and getting into the bus). The worst fact of all is that, there was just far too many of them for everyone to handle (by the flight crew, and the trachers). It was also the first thing in the morning so it’s not like everyone would most likely be well rested already."
Prós: "Good flight with no turbulence. Checked luggage came out fast."
Contras: "They never gave me a printed boarding pass when I checked in and then once boarding the actual plane outside of WiFi range they made a big deal about not being able to show them a boarding pass. I had already shown two people before. If they needed to see it before boarding the plane then they should mandatorily give you a printed pass."
Contras: "Avião muito sujo"