It was also a great experience except to the inconvenience of connecting flights since we need to took buses to go to another terminal and the boarding was easy but if you manage to find the terminal in time. Still it was a great experience with Kayak and Emirates.
Prós: "The 777 is way behind the 380s comfort."
Contras: "Embarque com finger e mais próximo do gate"
Prós: "O voo foi ótimo e bem tranquilo. Ótimo bar para as classes Premium e assentos muito confortáveis."
Contras: "A ultima refeição da rota não foi oferecida, mesmo sem ter colocado a informação de não incomodar no assento (adesivo disponível para informar a tripulação que o cliente optou por não fazer a refeição)."
Prós: "O assento é realmente muito confortável e o bar no fundo do A380 é fantástico."
Contras: "Really, nothing"
Contras: "No it was good"
Prós: "I am a very tall man, 205cm, and I am always worried when I travel that I would not get the first raw or emergency seat. But Emirates always pays attention to my problem. And the economy class seats on Emirates have more leg rooms than on other airlines."
Contras: "I could not use the onboard wifi on the flight from Jakarta to Dubai (Boeing 777 300er) and from Dubai to Amsterdam (Airbus A380)."
Contras: "Too much children ob the plain and they are crying"
Prós: "O entretenimento foi ótimo!! Tripulação muito atenciosa!!"
Prós: "ICE program and WiFi made the trip comfortable."
Contras: "Depending on the plane, you may not get comfortable seats and have difficulty using the touchscreen. The cabin crew is a bit slow in responding to requests and show attitude."
Prós: "all is good"
Contras: "Fly Dubai are just substandard. The codeshare flight are ruining the reputation of Emirates."
Contras: "No almoço tinha 2 opcoes: frango e peixe, escolhi peixe mas não tinha no momento e teria de esperar para esquentar, optei pelo frango e no final foi ma boa escolha, pois estava bom"
Prós: "Crew were rude and kept ignoring me"
Contras: "Crew member needs to be more friendly and accommodate when things go wrong"
Prós: "Padrão Emirates Ou seja, tudo muito bom"
Prós: "Assento comum da classe econômica mais largo e com mais espaço para as pernas"
Prós: "Tripulação e assento"
Contras: "Vegan food was served with BUTTER how can this be vegan? NEED MORE Healthy options instead of Pan cakes etc made of Enriched Flour... Upgrades have become.alsmost nil. Emirates is making a huge profit but is not sharing with its passengers... had to wait one whole hour to get our baggage"
Contras: "Aircraft was very old"
Prós: "seats and entertainment"
Contras: "food. simple option"
Prós: "Every thing"
Prós: "Crew always great. Aircraft great."
Contras: "Tv screen too old. As not good as A380."
Prós: "Voo e ótimo"
Contras: "Staff no solo e PESSIMO"
Contras: "Quando cheguei minha conexão durava mais de 24h eles não me deram hotel muito menos alimentação! PÉSSIMO atendimento!"
Prós: "Emirates perfeita"
Prós: "Emerites is a great Airline"
Contras: "All well"
Contras: "No lounge. No notification that the lounge is closed. No compensation in a lounge replacement form just a shitty $40 voucher"
Contras: "Boarding in Luanda is horrible!!! Service on board not good.. to slow and food not good as well."
Prós: "Friendly, capable crew. Seats very comfortable - properly flat/horizontal beds."
Contras: "Connection was too rushed in Dubai. It seemed odd that they treated it as a night flight (dark cabin), given that it left at 10am - is this for the convenience of the staff?"
Prós: "Emirates deserves its reputation for providing an overall enjoyable experience"
Contras: "New Jersey airport is seriously lacking in functioning systems"
Prós: "Embarque pelo Lounge é muito rápido"
Contras: "One carryon and no personal item - inconvenient and irritating! Security staff disposed of manicure scissors that met printed guidelines. Checked baggage was damaged, will avoid Emirates because of this. Staff, comfort, and food were very good, but will still select other airlines"
Contras: "A cadeira ao se apertar os botões travava.... A tv toda hora, do nada, saía do filme.e ia pra tela principal. Melhorou qdo comecei a usar o controle que fica ao lado da poltrona, pois pelo touch screen na própria tela wstava impossível. Decepção para quem paga caro por um serviço melhor."
Contras: "Cobrança de excesso de peso apesar de eu e minha família ainda termos 69kg de franquia é de termos despachado as mesmas malas do voo Brisbane para Dubai, com a mesma Emirates, normalmente. Assento quebrado. Assento do meu filho sujo. Não recomendo parar em Dubai pela arbitrariedade da Emirates"
Prós: "The cabin crew was attentive and helpful."
Contras: "The flight seemed crowded and did not have enough room for carry on baggage."
Contras: "We landed in Dubabi from Athens a bit late. We were taken by a bus from the plane to the terminal which took 15 minutes. That lefte us about 30 mins before the gate closed From where we were dropped off we walked for about 15 minutes but were nowhere near our gate. We asked Emirates employees to give us a ride in the golf cars. But they all refused, until one had pity on us and gave us a ride. We reached the gate a couple of minutes before the gate closed. When we arrive in Kolkata we were told that out luggage hadn't arrived. They reached our luggage to our Kolkata home a 11:30 pm. What a nightmare. Never again on Emirates."
Prós: "Atenção e simpatia da tripulação"
Contras: "A classe executiva na disponibiliza chinelo, muito menos pijama como outras companhias aéreas fazem. A poltrona ao estar totalmente na horizontal não dá o conforto que dá, por exemplo, a poltrona da Etihad."
Prós: "Boarding went smoothly, flight was very comfortable with great entertainment options. Attentive staff!"
Prós: "Internet in boeing 777"
Contras: "Internet in airbus 380"
Contras: "Everything is unlikely You got treated by your sc you got treated by your skin"
Prós: "Very Kind"
Contras: "My seat assignment"
Prós: "Everything was well done! Great customer service."
Prós: "Typical standard up to expectations Emirates flight overall."
Contras: "Delay at taxi while arrival. 20min waiting time at DXB for the arrival taxi."
Prós: "Da comida e do entretenimento. Apreciei o cardápio e a quantidade de comida oferecida. O entretenimento também agrada bastante."
Contras: "O salão de embarque não oferecia espaço suficiente para todos os passageiros. Não havia uma organização para acomodar a enorme quantidade de passageiros. Poucos banheiros. Tripulação sobrecarregada de serviços."
Prós: "A comida oferecida é muito boa e saborosa. Porém, pela quantidade de passageiros, há uma dificuldade em servir a todos. O entretenimento é bem diversificado."
Contras: "Faltam banheiros na classe econômica. A grande quantidade de passageiros sempre precisa aguardar em filas para conseguir usar o banheiro."
Prós: "The ways cabin Crew treated customers very well and politely . I feel comfortable."
Contras: "Because you guys treated customers well so they did something over. I flight from Genève airport to Hanoi but i transfer in Dubai. Next to me is a 3 girls. They are keep talking around three hours it’s doesn’t problem if a cabin Crew didn’t give them many bottles of wine. They are drinking for three hours with 9 bottles for 3 girls. They are talked so loudly,drunk and the smell very bad.you know i couldn’t sleep but When They are asking for more wine and the cabin crew also give it for them, i cant belived it!!!. And another guy he want to enjoy with them and asked me to change a sit, i want to sleep and i though it will be better for me. But its not. They are talked more louder. And the problem is when they are getting drunk, the guy back to his sit and take something in his cabin, because he can not control his actions so some stuff from his bag drop down over my head also my body. I was mad but how should i do? Point at his face and tell something bad? Oh i can not. canbin crew just comes and say sorry with me. That is a bad flight that i ever had. You treat customers well but you should have a limit. Im so disappointed about my flight of that day. Thank you"
Durante o check in / embarque utilizou uma politica de despacho de bagagens no Brasil e outra na Argentina, onde me efetuou cobranças de bagagens extra sem prévio aviso, além de ter se complicado com os documentos pessoais de minha esposa para o check in.
No início do voo o comissário passou as informações em vários idiomas, inclusive Português e depois não mais e poderia, pois havia muitas pessoas que não entendem outro idioma a não ser o Português.
Já viajei em classe executiva de várias companhias aéreas e a da Suiss é a menos confortável. Colocaram um excesso de poltronas na executiva e as poltronas são muito estreitas com estofado um pouco fino, que da para sentir as base da poltrona ao deitar de lado. No restante tudo bem.
As poltronas da classe executiva deste voo (avião) são estreitas e as pernas ficam fechadas num casulo e ainda meio inclinadas. Já estive em várias outras e o conforto era melhor. Eu que tenho problemas de circulação sofri um pouco.
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Prós: "The crew was pleasant and worked very hard to keep our stomachs full! I loved all the free movies!"
Prós: "I was fortunate the person in front didn’t lean back"
Contras: "On Swiss website I added Rehe preference for a lactose free meal — but none were on the plane. The economy seats are close enough together I needed to hold my book to the side to read."
Contras: "Nothing Everything was excellent"
Contras: "Screens need update, mis functions on equipment"
Prós: "Crew was very nice and helpful."
Prós: "The food was great and the crew was very friendly."
Prós: "3 - 2 seat arrangement and lots of leg room. Excellent boarding."
Contras: "Bread of sandwich was dry."
Contras: "We had a huge delay"
Prós: "Delicious Easter eggs Beautiful interior design of cabin and seats Roomy"
Prós: "Very nice crew. The flight attendant brought me a second dessert after I raved about it (excellent strawberry mousse!) Warm croissants and bread for breakfast! The even came with seconds. Yes! Delicious Easter eggs on both flights. Good selection of movies"
Contras: "The width of the seats. Tricky to have that elbow rest, it is you or your neighbor!"
Prós: "Swiss is aways good"
Prós: "I do not know how to go about contesting his, but we bought 4 tickets to South Africa on Swiss air and Edelweiss via Zurich. We received a confirmation email for two of the tickets but not for the other two so we assumed the other ones did not go through as we used two different credit cards."
Contras: "We purchased the last two again and when we showed up at the ticket counted they let us know that we bought 6 tickets!!!!!!!! We would like to be reimbursed for the two tickets we did not receive the confirmation emails for. How can we go about it?"
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Prós: "We have been flying Swiss for years and they are the most reliable and best organized airline, we have ever experienced."
Contras: "I didn't notice that I had booked some sort of new economy light category where checked baggage is no longer included and to check baggage when booked into this class cost $60 per bag per flight. So overall on the trip I paid $240 extra for luggage alone."
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "The crew was great and the food was pretty good. The crew did a great job of keeping the lavatories clean and stocked. It was a 10.5 hr flight and they gave us one meal, a snack and a treat. Not a lot but since we were just sitting it was enough food. We had to stop for a meal on the way home from the airport."
Contras: "The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order."
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Prós: "Boarding was smooth"
Contras: "The aircraft was horrible No space at all even after paying for a better seat"
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Contras: "plan was late for any reasons...."
Prós: "Great services and the staffs. Very comfortable flight and plane"
Contras: "It was delayed"
Prós: "The service was outstanding!"
Contras: "Most people had to wait at the gate for a boarding pass and my daughter and I were in completely different parts of the aircraft."
Prós: "food was great in economy"
Contras: "the 7 hour transit time"
Prós: "Proper business service all the way."
Contras: "The seats did lay flat but were hard and uncomfortable in the down position. The breakfast barley was completely unappetizing."
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Prós: "Swiss service relayable"
Prós: "Good film selection -which unfortunately I couldn’t watch. To be fair I got a 50 CHF discount for my next flight with Swiss."
Contras: "Entertainment system wasn’t working in my row. Food was not great, not the standard I’m used to from Swiss. Took them forever to turn on air handling after boarding, plenty of time for All the people with colds and coughing fits to infect everybody else."
Prós: "Good clean service that Swiss is known for."
Contras: "There’s never overhead space for carryon. Ever since they went to lift, I have had to put my luggage in a row near the rear, making me wait until the plane almost complete Disembarks before able to get the bag."
Prós: "Outstanding service. Friendly flight attendants."
Prós: "It was on time"
Contras: "They lost my bag for 6 days. It was an absolute horrible experience. There was a disconnect between their outsourced baggage tracer company and Swiss. Will NEVER fly again."
Prós: "Good food!"
Contras: "4-hour delay, followed by announcement of boarding gate, but nobody at security, necessitating weary travelers needing to leave the boarding area to go back out and through security again. On board, I was very uncomfortable, but responsibility primarily not the airlines, but due to seat mate. However, there was a chill wind blowing directly on my face for two hours."
Prós: "Very little legroom, food was excellent"
Prós: "See below"
Contras: "We got to Rome airport 4 hours before to not miss flight! They booked us with 45 min to connect in Zurich. Then flight from Rome kept getting delayed with no explanations. We got to Zurich with 30 minutes to go. We literally ran to get to gate E. We got no help from Swiss employees and got to our gate with 10 min before flight. They said gate was closed. Went to transfer desk, next flight was next day at 1 pm. Missed very important meeting at work that I had planned around for months. Very upset and disappointed. Felt they could have helped us a lot more and got us on our flight."
Contras: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Contras: "O voo atrasou mais de uma hora, sem nenhuma justificativa"
As minhas malas novinhas chegaram simplesmente destruídas. Impossível utilizar novamente. Amassadas absurdamente, quebradas…
O assento 6A estava um pouco sujo e a comida deixou a desejar (opção faltando, muito peixe/frutos do mar)
A diferença pra mim foi em relação a tripulação. Estavam sempre muito gentis, alegres, atenderam a todos com rapidez e atenção.Parabéns para a equipe!
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
Voo atrasou uma hora para aguardar passageiros em conexão.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Contras: "The touch screen did not work properly"
Prós: "Absence of food"
Contras: "In flight service"
Contras: "Bigger seats the new ones are way to narrow"
Contras: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Prós: "The crews were pretty great!"
Contras: "The regulating of the temperature."
Prós: "Fast boarding"
Contras: "Slow in refuelling, got us delayed for 40-"
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Contras: "Tudo tem que ser melhorado"
Contras: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Contras: "Fix the damn KIOSKS at Vienna!"
Prós: "Refeições de alto nível"
Prós: "Crew were great"
Contras: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Contras: "Staff rude and short"
Prós: "The seat was a little uncomfortable but the crew were amazing."
Prós: "Seat was good"
Contras: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Prós: "Good beverage service."
Contras: "Over an hour delayj for departure."
Prós: "the drinks"
Contras: "seat reservation. having to pay for luggage...."
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Prós: "Filmes à disposição"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Contras: "Inflight was better than I expected. But needs upgrading air crafts."
Prós: "The crew were amazing and the flight was very smooth."
Contras: "Keep up the good work"
Prós: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Contras: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Prós: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Contras: "Less legroom, storage space, bad food, few movie options."
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Contras: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Prós: "The service"
Contras: "The seats"
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Contras: "Ter que caminhar muito no chegada ao Galeão"
Prós: "Flying with KLM is a pleasure"
Prós: "Snooth and efficiënt with a KLM service"
Contras: "No entertainment"
Prós: "Food and staff behaviour"
Prós: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Contras: "Cramped seating."
Prós: "The attendants took great care of us. Super smooth flight."
Bad boarding experience with stroller, but staff was great
Enough leg room, no drinks or snacks. Looked like they were very good with the children
The Munich-Chicago flight was delayed. At the end of the flight crew didn't bother to announce that people with tight connections should be able to leave the plane first, and a number of people didn't make their flight. During flight crew members were doing something to bathroom door while there were people using that bathroom, which was very disconcerting. Announcements over PA were not made clearly.
Short flight. No food, no entertainment. Airport very busy but moved quickly.
They canceled the flight we booked several weeks ago and Lufthansa rebooked us on a very bad connection through Frankfort but never told us…the helpful United people at the airport figured out what had happened and then rebooked us on a direct United flight, like our original booking, only overnight instead of daytime. Why did Lufthansa not mention that they had rebooked us, and why did they add a stopover needlessly?
Correu muito bem. Houve pequeno atraso na saída, mas sem consequências.
Never made it to Newark, I was redirected to Chicago, and lost another 5 hours
Atendimento impecável da Lufthansa
Atendimento impecável da Lufthansa.
Contras: "I was supposed to have wheelchair assistance. None there. Flight was on time. Passenger assistance is AWFUL!!!"
Prós: "Nada. Assento não reclinava"
Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"
Contras: "Perdieron las maletas"
Contras: "For some reason there were 4 really young children seated all in the same area. Kids will be kids, but perhaps spreading them out wouldn’t make one particular area so loud and disturbing. Boarding the plane I a more orderly way would also help."
Prós: "The crew was great and the snacks provided were delicious!"
Contras: "The plane felt slightly outdated and was pretty loud the first part of the flight"
Prós: "Efficient boarding, friendly crew, nice range of entertainment options."
Contras: "An economy seat is an economy seat ...."
Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"
Prós: "Do pequeno almoço"
Contras: "Os acentos"
Contras: "Food could be better"
Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."
Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"
Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."
Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"
Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."
Prós: "Not a long flight, overhead lockers had space although I wasn't helped to find somewhere. Crew lovely otherwise."
Contras: "Boarding from a connecting flight wasn't enough time, esp as our duty free purchases were selected for additional screening. Food was identical to what we had been offered on previous flight, and the outbound one."
Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"
Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."
Prós: "Other than being too late it was everything ok."
Contras: "We had a very late departure but it wasn't anything Lufthansa could control"
Contras: "Temperatura da cabine muito fria durante todo o voo"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "What’s not to love?"
Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."
Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."
Contras: "Didn't like the fruit dish or the liverwurst type meat."
Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"
Contras: "Comida e espaço da aeronave"
Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."
Prós: "The crew was attentive and helpful. Entertainment choices were plentiful."
Contras: "There are coffins with more legroom. Boarding took an eternity."
Contras: "The flight was late."
Prós: "We were kept informed of prigresd"
Contras: "Sem entretenimento a bordo"
Contras: "Demora na retirada de bagagens"
Prós: "serviço muito atencioso. apesar de estar em acentos comuns, achei a Lufthansa mais confortável que a Swiss."
Prós: "Comfortable, great food, good selection of entertainment"
Contras: "The staff tried to helpful but lost at times"
Personnel agréable, vol à l'heure, parfait
No service on a 45 minute flight.
Prós: "Puntualidad y amabilidad en la recepción de equipaje"
Contras: "Pésimo servicio en la llegada a Bergen. No solo no llego una de las valijas, sino que no había nadie en la oficina de reclamos, nos hicieron recorrer todo el aeropuerto hasta que no les quedó otro remedio que ayudarnos. Mala disposición de los empleados. Lo mismo con la recepcionista del buró de información turística"
Prós: "The crew was indeed amazing. First the first time of my life I was wishing for a couple more hours on the plan (premium ticket)"
Contras: "All in all everything was fine"
Prós: "Very smooth flight with comfortable seats even for low fare customers"
Contras: "I got flagged for extra security, which lead to some extra confusing steps and extra stress. This was compounded by strange behaviors of the digital kiosk (probably related to the security screen), crowded airport, and language barriers."
Prós: "Nothing was well done."
Contras: "Staff had no clue what they were doing at the gate. They got into arguments amongst themselves and told people to stand in the wrong lines. 8! people were given standby, because they overbooked the flight that much. They let my luggage in Barcelona. I won't get it for another 2 days! Never flying a"
Contras: "Attentive crew. Food and snacks should have been available for free."
Prós: "The crew was great, and the 787 is a great plane."
Contras: "Main problem was waiting nearly an hour on the tarmac after landing before reaching our gate."
Prós: "They were friendly and excellent plane"
Prós: "Good legroom"
Contras: "Flight was delayed by over an hour"
Prós: "Free wifi was great!"
Prós: "Good selection of latest movies available for free."
Contras: "No Wi-Fi on board. No drinks were offered during the flight, only water at the end."
Contras: "Better crew service. Crew forgot to bring ordered food."
Prós: "A nice comfortable plane and there was plenty of room to stretch out as it was less than a quarter full"
Contras: "Flight was delayed by 90 minutes and switched gates so we had to wait extra long in the crowded airport then missed our connecting flight in Oslo as a result and had to wait another 4 hrs for the next one. No Food or drink on the plane unless you buy it and Checked bags are very expensive."
Prós: "We didn’t order any food. Free drinks would have been nice. Crew was nice. Entertainment was a good surprise."
Contras: "Having the choice of no drinks or $5 drinks was unpleasant. Also, why were we crowded three in a row of three seats when there were rows (of three seats) with only one person? Also, it was a major pain in the neck to be stuck at CDG with all our luggage (which we had to claim after the previous flight — surprise! — since we bought out ticket through Kiwi.com) for hours, due to Norwegian Air not allowing us to check in yet."
Prós: "Service, seating and amenities were great."
Contras: "We asked a worker at the self checkin kiosk if the seats my wife and I were assigned were next to each other, and the worker told us they were. They actually weren't, so I had to ask another passenger if she would switch seats with me. This was especially annoying since I supposedly paid an extra $30 to get seats together. Boarding process was the only other negative. The line was not organized or supervised in any way. Group A was called and then very shortly after, while people in A were still lining up, group B was also called. People from group B just piled in toward the front of the line and many group B passengers boarded before group A. In the end, boarding groups didn't matter at all because you all just crammed into a bus together and the last people on the bus were the first to get off and board the plane anyway."
Prós: "Alesund airport is very clean and modern"
Contras: "Custom st at FLL over two hours Miserable. As well as airport overwhelmed Infrastructure needs upgrade"
Prós: "A couple of crew members were especially helpful. Overall everything was great"
Contras: "The Soggy hot sandwich. No decent dinner selection. The high prices of food and drink"
Contras: "I was in seat 33F. My husband & I were sitting together, boarded together, yet we were sent down different isles of the plane to board even though we asked to go the same direction. This made us arrive at our seats at different times & made stowing our luggage above rushed, awkward and harder to do. Not a good start considering we are both in our mid 60's. This may have been due to the crew being overwhelmed due to circumstances caused by the airport making us all late in boarding the plane all at once. Also, it was a late flight & there was constant noise from the galley making it hard to try to get any sleep. We were very happy that the crew got along so well but some of the conversations could have been at lower decibles."
Prós: "The nearly lie flat seats in premium class were nice."
Contras: "No Dreamliner—more like a nightmare liner. No online boarding pass meant reentering security line with no fewer than 500 people in front of us; 3 hour delay departing newark; filthy, crowded, standing room only lounge in Newark; no sight of flight attendants until 2 hours after take off (by that time it was 4am and no beverage)."
Prós: "Nothing service zero even to get glass of water you had to pay before get anything."
Contras: "Everything bad from checking in to bag fee $200 per bag Crowded zero service got 90 minutes to get your all luggages"
Contras: "Only 2 bathrooms were working during most of the flight which is not enough to accommodate everyone’s need"
Prós: "Dinner meal was great, morning meal of sandwich and stale cinnamon roll not so good,"
Contras: "Morning meal of sandwich and stale cinnamon roll was inedible."
Prós: "Superb jets."
Contras: "Norwegian doesn't provide food or drinks and it wasn't clear at the time of purchasing a ticket. Norwegian airlines call center customer service rep wasn't able to provide a price of 1st checked-in bag and refered to the entity that sold a ticket."
Prós: "Fact that I eventually made it home a day later"
Contras: "The airline company and if I can avoid it in the future, I will not take this airline again!"
Prós: "What is there to like?"
Contras: "Delayed multiple times then cancelled the next day,"
Prós: "Same as above."
Contras: "See previous survey commemt"
Prós: "There was a medical situation on board. The crew kept us informed as to why we were delayed and updated us on the situation and when we would be leaving. A dispute between two passengers was solved by the steward wisely moving one of the parties involved."
Contras: "Water should be available free of charge on all flights longer than two hours."
Prós: "Comfortable planes and great prices"
Contras: "Having to pay for drinks, even water!!"
Prós: "Only stability of the plane B787 Dreamliner"
Contras: "In economic class over 6 hrs flight,nothing to eat or drink ,only for people which updated their seat,that's weird and discrimination"
Contras: "Flight crew didn’t ask anyone if they wanted a drink for the whole 10+ hrs unless they had pre purchased food."
Prós: "The air quality in the plane was great."
Contras: "There wasn’t enough snack options offered for purchase."
Prós: "If you have to go for a budget airline, Norwegian is the definitely better than ryanair or easyJet."
Contras: "For a budget airline, I have no complaints. Terrific job!"
Prós: "Direct flight from Denver to London. Staff is very friendly and process is very efficient."
Contras: "The plane is on a quick turnaround and the cabin could use more time for refreshing between flights."
Prós: "Boarding was good. Flight was ontime. Lots of movies for entertainment."
Contras: "Over 11 hours flight should at least give us a free drink. Tickets are discounted but still not that cheap! Everything has to be purchased! Flight attendends on board are not very friendly, offer to help, or with a smile!"
Prós: "Love the planes (boeing 787)."
Contras: "A few of the crew members (one woman in particular) were very rude to people that were just asking about immigration forms etc. Her attitude sucked. The announcement volume was low as well so the crew could've been a bit nicer about the questions. Not thrilled with not even being offered water once during an 8 hour flight. I've been flying first, business and economy plus on American alot for the past few years and was u aware that this was a discount airline when I booked. Like I said, I love the new planes but I'm going to spend the money and have a nicer crew with water and a meal for international flights (I flew Stockholm to NYC)."
Prós: "Only a slight delay to boarding."
Contras: "Cabin crew were rude and not very welcoming. Spent more time chatting with each other than checking on passengers. Everything cost money, we didn't even get a complimentary drink. I understand the food is extra, but what would it cost to give everyone a quarter can of coke?"
Contras: "That no water was included for guests, I understand food. But i would never recommend this airline to someone."
Contras: "Boarding was delayed with no explanation or update. Seat choice was an added cost. Baggage was an extra cost and even higher at check-in. You had to pay extra for a meal beforehand and if you didn’t there was nothing. You didn’t even get offered water or a soda on a 7 hour flight!"
Prós: "The plane itself was quite nice."
Contras: "After a 5 hour delay, we finally started boarding. We were loaded in buses and taken to the plane. When we got there they told us there were technical issues. They left the heat in the bus running at 27 C for about 10 Minutes. People were banging on the doors asking to open them. Finally they turned off the heat. It was not fun."
Contras: "Hot pile of garbage of an airlines. Charge you for everything - food (which is still gross), bags over 10kg. Newish plane but seats on top of each other in economy."
Prós: "The price point, relatively efficient, good baggage of you shop around for the right fare ie, kayak etc. Comfortable seat and similar leg room to BA/Virgin economy for a much lower price."
Contras: "The food quality wasn't great on the supplied meals, the best option is to buy at the airport and take onboard. Delayed flight almost guaranteed. No IFE on our flight home apart from a few TV shows. No movies. Crew are hit or miss with the quality. Some are good, some are not so good or welcoming. Gate staff/set up wasn't great and not much information about the delayed departure given out."
Prós: "Free Wi-Fi"
Contras: "Seats are fixed, they don't recline."
Prós: "Lots of seat room. Good entertainment selection."
Contras: "Only one drink service ."
Prós: "Flying in a Boeing 787, flight was on time, crew was very professional, more comfortable than legacy airlines."
Contras: "Cabin was cold, drinks, meals, services were bare minimum"
Prós: "Staff were very helpful and thoughtful during the flight."
Contras: "Boarding handled poorly, stuff in standing-room-only and they boarded privileged members and families before disabled people, causing those of us who can't stand long to... stand a long time in line."
Prós: "We didn't even get on the plane"
Contras: "We arrived 15 minutes late because our previous flight was delayed so they wouldn't let us on the plane. They said we lost our ticket and the next flight is next week. Now Wer on the way to cologne Germany to travel to Orlando tomorrow. We had to pay a 1000 more Euros. We don't have money and we might get fired from our job. Wer very upset and we need to speak to management. Non of this was our fault."